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HTC First Bricked!

Alright so my gf got this phone as an upgrade from an iPhone 3GS because it was 99 cent and she wanted Android. The phone is completely stock with the facebook features turned off. Last night it wouldn't cut on because she thought it had a dead battery. Upon waking up and checking it this morning, after being on the charger all night, the phone will not boot. The most I can get it to do is boot into HBOOT but it freezes when you select factory reset and it will now load to the FB symbol that comes up when you first cut it on but it freezes there as well. I have found no way to get it to boot up fully.
Has anyone else had this problem or does anyone have a way to fix this issue?
Sent from my SCH-I605 using xda premium

Brad624 said:
Alright so my gf got this phone as an upgrade from an iPhone 3GS because it was 99 cent and she wanted Android. The phone is completely stock with the facebook features turned off. Last night it wouldn't cut on because she thought it had a dead battery. Upon waking up and checking it this morning, after being on the charger all night, the phone will not boot. The most I can get it to do is boot into HBOOT but it freezes when you select factory reset and it will now load to the FB symbol that comes up when you first cut it on but it freezes there as well. I have found no way to get it to boot up fully.
Has anyone else had this problem or does anyone have a way to fix this issue?
Sent from my SCH-I605 using xda premium
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First I head of this. Now since you got this for $.99 you must be on a contract. Does ATT have a warranty? I would assume at least 90 days even with no extended warranty, so you can just go into a store and get a new one seeing as the phone came out in mid April.
Being as you can access hboot, I would assume it is a softbrick and that you may be able to flash something if you wish.
Easiest path would be for a replacement

edxmon said:
First I head of this. Now since you got this for $.99 you must be on a contract. Does ATT have a warranty? I would assume at least 90 days even with no extended warranty, so you can just go into a store and get a new one seeing as the phone came out in mid April.
Being as you can access hboot, I would assume it is a softbrick and that you may be able to flash something if you wish.
Easiest path would be for a replacement
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Click to collapse
Thanks for the quick response. I was thinking the same thing of taking it back to AT&T to get it replaced. Also, though I am able to get into HBOOT and FASTBOOT, once there the phone only restarts HBOOT if I select BOOTLOADER. As well, I have tried the RUU for the new update but once it tries to reboot the phone to put it into BOOTLOADER it freezes on a black screen and the RUU updater app encounters an error while trying to reboot into BOOTLOADER. The nearest AT&T store is about 15 miles away and I don't really want to have to drive there to get the phone replaced but it is looking more and more like that is my only option because I can't get the phone fixed any other way.

Brad624 said:
Thanks for the quick response. I was thinking the same thing of taking it back to AT&T to get it replaced. Also, though I am able to get into HBOOT and FASTBOOT, once there the phone only restarts HBOOT if I select BOOTLOADER. As well, I have tried the RUU for the new update but once it tries to reboot the phone to put it into BOOTLOADER it freezes on a black screen and the RUU updater app encounters an error while trying to reboot into BOOTLOADER. The nearest AT&T store is about 15 miles away and I don't really want to have to drive there to get the phone replaced but it is looking more and more like that is my only option because I can't get the phone fixed any other way.
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I know the phone only cost you "99 cents" but are you really worried about wasting time and gas driving there? you could make it worth your while:
This phone is worth $450 unlocked. Go to the store and get it replaced ASAP or you'll be sitting on a very fancy 99 cent paper weight or a useless $450 phone, which ever way you want to see it.
Get the phone replaced and sim unlock it from ATT with the instructions in this forum. Sell the phone on Craigslist for $100-350, use that money to get an Atrix 4G/Pantech Burst/ etc, any phone around $100 and keep the $99-$349 profit OR just have a brand new working phone. Either way you see it it's worth the 15 mile drive so don't lag on getting this phone replaced.

edxmon said:
I know the phone only cost you "99 cents" but are you really worried about wasting time and gas driving there? you could make it worth your while:
This phone is worth $450 unlocked. Go to the store and get it replaced ASAP or you'll be sitting on a very fancy 99 cent paper weight or a useless $450 phone, which ever way you want to see it.
Get the phone replaced and sim unlock it from ATT with the instructions in this forum. Sell the phone on Craigslist for $100-350, use that money to get an Atrix 4G/Pantech Burst/ etc, any phone around $100 and keep the $99-$349 profit OR just have a brand new working phone. Either way you see it it's worth the 15 mile drive so don't lag on getting this phone replaced.
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Alright so yeah went ahead and drove to the AT&T store only to be told we would need to go to the warranty center if we wanted it replaced. So they called the warranty center, before sending us over there, to see if they had one to give us as replacement but it turns out they didn't even have one there to give us a replacement. So then they told us that the only option now is to call the warranty number and have one mailed out. Meaning my gf now has to wait until Monday at the latest before she will have a working phone. Or they offered to let her PAY for a loaner phone to use until she got a replacement. Needless to say that I am beyond pissed with AT&T and their lack of willing to help a long term customer get her phone replaced without having to jump through hoops and wait days without a phone because of a problem that wasnt even my gf's fault in the first place.

Brad624 said:
Alright so yeah went ahead and drove to the AT&T store only to be told we would need to go to the warranty center if we wanted it replaced. So they called the warranty center, before sending us over there, to see if they had one to give us as replacement but it turns out they didn't even have one there to give us a replacement. So then they told us that the only option now is to call the warranty number and have one mailed out. Meaning my gf now has to wait until Monday at the latest before she will have a working phone. Or they offered to let her PAY for a loaner phone to use until she got a replacement. Needless to say that I am beyond pissed with AT&T and their lack of willing to help a long term customer get her phone replaced without having to jump through hoops and wait days without a phone because of a problem that wasnt even my gf's fault in the first place.
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Dang man, that blows but really it's not that bad to wait a few days. Do you have an old sim card phone you can use? You can pick something up on CL for a few dollars to hold you until monday. My side income is selling phones and sometimes I even sell the phone I'm using right now and go back to an old w810i candybar phone I have lying around. Take it as a rude awakening to how dependent we are on smartphones now a days. Just get the phone into the repair center. The sooner you do the sooner you get a working phone back.

edxmon said:
Dang man, that blows but really it's not that bad to wait a few days. Do you have an old sim card phone you can use? You can pick something up on CL for a few dollars to hold you until monday. My side income is selling phones and sometimes I even sell the phone I'm using right now and go back to an old w810i candybar phone I have lying around. Take it as a rude awakening to how dependent we are on smartphones now a days. Just get the phone into the repair center. The sooner you do the sooner you get a working phone back.
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Funny u mention that I just got this phone for 40 dollars on craigslist!!! I do the same thing. I just got a s4 for 230 and I'm going to sell it on ebay
Sent from my HTC first using xda premium

Note 4 swapped out.

I've got a Verizon N4. I have had it since *October 23rd*edit. I haven't had any issues with lag until two days ago. Yesterday it got to the point where I couldn't even turn on my screen or navigate anywhere. When I did a hard reset the phone would get stuck in the Verizon boot screen until I pulled the battery. The phone got catastrophic lag twice yesterday and locked in the boot screen twice. I took the phone into a Verizon store and they swapped it out for a new one no questions asked even though it was past the grace period. I was worried since it wasn't showing any issues at the store but that wasn't an issue. Hopefully this new one won't have any issues. Just wanted to give you guys a heads up in case there are more similar issues.

September?

Camera lens movement

So long story short, the lens jumps up and back down while holding the phone trying to take a picture. It stops however when the phone is stabilized on a table.
I guess my question is, is there anyone else who is experiencing this? Do I have a defective device, does the OIS think I'm moving much more than I really am?
Here is a YouTube link recorded by me very clearly showing my issue.
Nexus 6 camera lens issue: http://youtu.be/4ZYjjVedRnM

Mine doesnt do that bro. I would look for a replacement. Good luck.

There's another thread somewhere -- look around. You're not alone.
Sent from my Nexus 6 using Tapatalk

k.s.deviate said:
So long story short, the lens jumps up and back down while holding the phone trying to take a picture. It stops however when the phone is stabilized on a table.
I guess my question is, is there anyone else who is experiencing this? Do I have a defective device, does the OIS think I'm moving much more than I really am?
Here is a YouTube link recorded by me very clearly showing my issue.
Nexus 6 camera lens issue: http://youtu.be/4ZYjjVedRnM
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Click to collapse
Have already seen this issue. Factory reset seems to solve it.

It was doing it before I unlocked and rooted, which did a factory reset no? Also different camera apps reproduce the same issue.. I can't seem to find another thread with the same issue, can someone post a link? I'm pretty concerned and am thinking about getting a replacement...

i posted about my issues in this thread. seems that it was a hardware issue and T-Mo replaced it. no problems since
http://forum.xda-developers.com/showpost.php?p=57450996&postcount=78

My nexus 9 did this. I could hear It move after taking a picture or while panning around. It was rather annoying which is another reason why I returned it.

I've just had this exact same issue. I got my phone on the 8th of Dec and it started for no reason on the 25th. I tried a few full wipes, and also tested it on a couple of alternative camera apps with no joy so it's been taken back to store today.

I called google and just got an RMA to send it back once I receive the new one.. They sent me a link that took me directly to the check out portion of play devices.. Play store shows them out of stock however my order was successful.. Now let's see how long the new one takes to arrive.
Edit: ordered it today (26th), email confirmation said it should leave the warehouse by the 30th. :thumbup: ups standard shipping 2-5 days.

Ive got an rma with moto for mine.

Camera Lens Movement
Yes bro ur right. My nexus 6 also is facing the issue and im getting a replacement

Yup, I had the same problem, and just got a replacement from Motorola, definitely a hardware malfunction.

k.s.deviate said:
So long story short, the lens jumps up and back down while holding the phone trying to take a picture. It stops however when the phone is stabilized on a table.
I guess my question is, is there anyone else who is experiencing this? Do I have a defective device, does the OIS think I'm moving much more than I really am?
Here is a YouTube link recorded by me very clearly showing my issue.
Click to expand...
Click to collapse
I'm seeing the same issue you're seeing. Motorola customer reps sucks too. I'm trying to do the advance exchange program but my card got rejected 3 times from motorola's system. This also happened to me when purchasing the damnnn phone. Hopefully 4th time is a charm if not, motorola better figure this **** out. They even asked me to use a friend or family member's credit card. WTF is that!!! First time it failed because my CC billing and shipping was different. So I called my CC to change my billing addy to my work addy. Tried again and still got rejected.

Camera Focus Problem
Another casualty . . . focus problems. Just talked to Motorola and a replacement is being shipped.

Ok so i have had my N6 since December but only used the video yesterday. It suffers the same problems as above that I will not focus on a object and keeps going in and out of focus on its own.
My dilemma, I bought it full retail from T-mobile, did not activate it on T-Mobile, instead I dropped in my Verizon SIM and have been using it on Verizon ever since. So I notice the camera problem yesterday and I speak to T-mobile today. In a nutshell they are refusing to replace it through a warranty exchange (new or reconditioned) because I never activated it on T-Mobile and I don't have an account with them.
T-Mobile sent me to Google (30 minutes of my life that I will never get back) who tried to tell me it was a software issue. When I told them I'm sure it was a hardware issue they sent me back to T-Mobile despite telling them that they sent me here in the first place. Round two with T-Mobile and they again refuse to warranty the phone and give me the number to Motorola (which actually makes more sense).
So the question is now, how is the Motorola warranty process and will I have to play "20 questions" like with Google? Will I have to send them the N6 first or can I hold onto it while they ship me another one? How long will the process take?
Another option I thought of, I could activate the N6 on T-Mobile with a pay as you go plan and then have them warranty it since now I do have an account with them. I still have the T-Mobile SIM that came with N6 so I don't think it would be that difficult.
Or should I just raise a stink with T-Mobile and demand they warranty the N6 regardless of my account status.
Any thoughts?

Slomo26 said:
Ok so i have had my N6 since December but only used the video yesterday. It suffers the same problems as above that I will not focus on a object and keeps going in and out of focus on its own.
My dilemma, I bought it full retail from T-mobile, did not activate it on T-Mobile, instead I dropped in my Verizon SIM and have been using it on Verizon ever since. So I notice the camera problem yesterday and I speak to T-mobile today. In a nutshell they are refusing to replace it through a warranty exchange (new or reconditioned) because I never activated it on T-Mobile and I don't have an account with them.
T-Mobile sent me to Google (30 minutes of my life that I will never get back) who tried to tell me it was a software issue. When I told them I'm sure it was a hardware issue they sent me back to T-Mobile despite telling them that they sent me here in the first place. Round two with T-Mobile and they again refuse to warranty the phone and give me the number to Motorola (which actually makes more sense).
So the question is now, how is the Motorola warranty process and will I have to play "20 questions" like with Google? Will I have to send them the N6 first or can I hold onto it while they ship me another one? How long will the process take?
Another option I thought of, I could activate the N6 on T-Mobile with a pay as you go plan and then have them warranty it since now I do have an account with them. I still have the T-Mobile SIM that came with N6 so I don't think it would be that difficult.
Or should I just raise a stink with T-Mobile and demand they warranty the N6 regardless of my account status.
Any thoughts?
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Click to collapse
I did the exact thing you did and I called Motorola. They sent me a new phone in a factory sealed box (no refurb.) Just call them, tell them your issue and you'll be taken care of.

it's hardware issue, send it back to Motorola for a new replacement, or repair by yourself

Ok so I activated the N6 on a pay as you go plan which cost me a total of $13.00. Well turns out that T-mobile would have to send in the phone first before a replacement is shipped on any pay as you go plan. If I had activated on a monthly plan then they would have sent the replacement first.
I ended up calling Motorola and after a lengthy hold time my replacement N6 is enroute. Hopefully this will end my camera problems and not start any new ones.

[Q] Nexus 6 being glitchey

I just got my nexus 6, two and a half weeks ago. I am coming from a Verizon galaxy nexus, so I'm pretty good at unlocking, rooting, installing roms, and the like. I bought it at best buy because I broke my gn, and being they are the only ones that had any in stock, and I need a phone or im lost, I was on vacation visiting family. So I got the none branded one called Verizon got it up in running in five minutes after the 20 min wait to talk to someone.
The first few days I played with it as is never had a problem. So I unlocked it, rooted it and still not any problems. Then a few days later I noticed the speaker would crackle not big thing just noticed it. After that though another weird thing started happening if I answered the phone then decided to use speaker phone i could not hear the other person and they could not hear me, and going back off speaker didn't help till we hung up and recalled.. It does not do it ever time just sometimes.. I had not installed a rom just kept it Google 5.1.1, I really like the new Android. But I did unrooted, relock, factory reset. Then did it all again. Still get some of the problems but not as much. This last problem really pist me off. I had been in 4 states and service from Verizon was great in all but one of them. The one that it didn't not work in was in Missouri not even when I got to Springfield. It was late at night so none of the ton Verizon stores I seen were open, I could dial but not have net service. I tried restarting phone even did a factory restore after trying everything I could think of. That reset screwed me though because it made it a useless since I had no net and was unable to set it back up.. Also I couldn't stop at the ton of Verizon stores in the morning bc they didn't open till later in the day and I needed to get home. The weird thing is almost as soon as I crossed into OK the phone loaded up and started working internet and all.
So my question is, is this normal with these phones? And is their any way to make the radio better? It was on global in that setting so I switched to USA. Still seems to work fine now at my house.
Any help or tips would be much appreciated. Or should I try and do a warranty through Motorola?
I really like this phone and its a major improvement over the gn since we at Verizon got skipped with nexus 5. This battery is a beast 12+hrs doing a crap load of stuff on it rocks

Rbh50815 said:
I just got my nexus 6, two and a half weeks ago. I am coming from a Verizon galaxy nexus, so I'm pretty good at unlocking, rooting, installing roms, and the like. I bought it at best buy because I broke my gn, and being they are the only ones that had any in stock, and I need a phone or im lost, I was on vacation visiting family. So I got the none branded one called Verizon got it up in running in five minutes after the 20 min wait to talk to someone.
The first few days I played with it as is never had a problem. So I unlocked it, rooted it and still not any problems. Then a few days later I noticed the speaker would crackle not big thing just noticed it. After that though another weird thing started happening if I answered the phone then decided to use speaker phone i could not hear the other person and they could not hear me, and going back off speaker didn't help till we hung up and recalled.. It does not do it ever time just sometimes.. I had not installed a rom just kept it Google 5.1.1, I really like the new Android. But I did unrooted, relock, factory reset. Then did it all again. Still get some of the problems but not as much. This last problem really pist me off. I had been in 4 states and service from Verizon was great in all but one of them. The one that it didn't not work in was in Missouri not even when I got to Springfield. It was late at night so none of the ton Verizon stores I seen were open, I could dial but not have net service. I tried restarting phone even did a factory restore after trying everything I could think of. That reset screwed me though because it made it a useless since I had no net and was unable to set it back up.. Also I couldn't stop at the ton of Verizon stores in the morning bc they didn't open till later in the day and I needed to get home. The weird thing is almost as soon as I crossed into OK the phone loaded up and started working internet and all.
So my question is, is this normal with these phones? And is their any way to make the radio better? It was on global in that setting so I switched to USA. Still seems to work fine now at my house.
Any help or tips would be much appreciated. Or should I try and do a warranty through Motorola?
I really like this phone and its a major improvement over the gn since we at Verizon got skipped with nexus 5. This battery is a beast 12+hrs doing a crap load of stuff on it rocks
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The speaker issue is definitely a known issue. RMA is the only solution.

Crap that really sucks. Thank you though for the reply. Do you know with the RMA if I have to send the phone back first and wait, or will they send a replacement first? Also do they replace with a new one or reman?
I was really hoping it was something in the settings

Rbh50815 said:
Crap that really sucks. Thank you though for the reply. Do you know with the RMA if I have to send the phone back first and wait, or will they send a replacement first? Also do they replace with a new one or reman?
I was really hoping it was something in the settings
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Click to collapse
Not sure, best to call and find out.

Rbh50815 said:
Crap that really sucks. Thank you though for the reply. Do you know with the RMA if I have to send the phone back first and wait, or will they send a replacement first? Also do they replace with a new one or reman?
I was really hoping it was something in the settings
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Click to collapse
May luck out and get new but at this point in the cycle probably refurb. Have to send in first or have creditcard they can hit for what it worth now to send first. Credit hit will be deleted once they show it coming back.

Software or Battery??

Hey Guys,
I really need your help on this. Last week my G4 out of no where just shuts off and never came back on. I tried removing and putting it back but it just vibrates for about 20-30 secs and stops. I called T-Mobile and they sent me a replacement. The replacement keeps rebooting randomly and the screen flickers. I called T-Mobile and they said it could be the battery, so they're going to send me a new one. So do you guys think it's the phone or the battery? I'm thinking I should pay $140 to jump. What do you guys think?

Seems like people are having trouble with certain G4 suddenly died... something about a faulty motherboard
Sent from my LG-H811 using Tapatalk

Mine phone did something similar and they had to replace the phone. A week or so ago it just shut off when I was using it, wouldn't come back on. After pulling the battery I could get it power on but it would shut off shortly after. It finally stopped coming on altogether. I called T-Mobile and they sent out a replacement.

Yesterday my phone reboot randomly a couple of times then the last time it did not come back. It would not power on at all. I tried the button combo to get it into download mode and nothing. I did notice that it would appear as a USB TTY device when connected to my computer. I tried using picocom to troubleshoot it but all it kept doing was spitting back junk. I took it to a T-Mobile store and they confirmed that it was dead. T-Mobile is sending me a replacement. I have no idea what caused it.
The manufacture date was June 2015. Maybe it would be helpful if we tracked that as these phones experience these sort of issues?

I received my new battery and the problem still exist. They're sending me another replacement phone. Is there a lemon law? This is just ridiculous...

Just got my 2nd replacement. Same ****ty problem. Just got off the phone with T-Mobile and they're going to be upgrading me to an S6. Good luck to everyone else that has this problem.

GripR said:
Just got my 2nd replacement. Same ****ty problem. Just got off the phone with T-Mobile and they're going to be upgrading me to an S6. Good luck to everyone else that has this problem.
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A replacement with the same issue out the box? That's weird
Sent from my LG-H811 using Tapatalk

shook187 said:
A replacement with the same issue about the box? That's weird
Sent from my LG-H811 using Tapatalk
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I'm assuming you're saying "out the box"
Yes.
I also told the rep that I didn't feel comfortable going through the holidays with an unreliable phone and they helped me by waiving my required jump balance and allowed me to JUMP. I decided to go with the S6 since there aren't any other worthy Android phones on T-Mobiles line up. I mean the Note is just too big and the edge is too much.

Samething happened to me last week.