Related
To all the AT&T Tilt owners out there....has anyone had any issues with the chrome plating on the front buttons? specifically, has it worn off on any of the buttons? part of the chrome around the IE button has flaked off a bit. This is my second tilt, and the first one did the same thing. The chrome on the email button flaked off. Has anyone else run into this?
I called AT&T yesterday about it...they directed me to HTC. The guy at HTC told me that it would be considered phone damage, and will take $150 to $350 to replace the button. That's insane!
time to bust out the testers paint and the sequins.
Bearing in mind the Tytn II does not have those particular buttons chromed, it sounds like a manufacturing defect, as the chromed buttons on the 2 Tytn IIs that I have had have been fine - presuming that HTC apply the chrome to those buttons for AT&T, it may be that the process used is slightly different? Or the plastic is not prepped in the same way - either way, it sounds like a warranty issue, but you may need more evidence from other tilt users.
Wear and tear baby, they expect that the cosmetics may rub off from using it. Doesn't take away from the usefullness of the phone. YOU rubbed it off by using your fingers on it too much, it didn't just rub off on it's own.
Just stating what they might tell you, I've had to drop that line before on people. Not that I agree with it.
The 'Messaging' button is chipped off from the face of my Tilt. The others buttons, which I use a LOT more, are fine though.
pocket use ...
The IE button and the Messaging button have done this on my phone. I don't use those buttons so it has rubbed off from being carried around in my pocket. I carried the phone in a case for more than half the time I've owned it (since released in early October), so it must be pretty sensitive stuff. Doesn't keep the phone from working, just looks a little weird at night when I see a little square now light up where the Messaging button used to be.
What I recently noticed was the whole set of buttons on the face of the phone is sliding around inside the recessed area. Doesn't keep the buttons from working, but it didn't use to do this. I took it by the ATT store and had me call their phone replacement number. I explained to them the situation and they sent me out another phone. The thing is, this one does the same thing, just not so easily ... meaning that the button set still slides around, but just a little. If I'd known this, I'm not sure I would have bothered exchanging, especially since this one doesn't even have the new ROM, which obviously makes me think this is a refurbished unit. But there's no marks so I guess I'll see how it runs.
kahibbi said:
I took it by the ATT store and had me call their phone replacement number. I explained to them the situation and they sent me out another phone. The thing is, this one does the same thing, just not so easily ... meaning that the button set still slides around, but just a little.
Click to expand...
Click to collapse
My buttons just began doing this as well. As far as exchanging my device, since it is working fine otherwise, I'm going to wait until September (month 11 of 12) to exchange mine. If I time it as good as I did with my 8125, I'll never be out of warranty since each unit they send you comes with a 60 day warranty against defects.
I thought i was the only one...i own HTC TYTN2
Chrome came off from the center joint of the "OK" "WIN" Keys... i mean the part under the DPAD. and ofcourse no one presses or rubs at that place.. since usually wear and tear is not covered in warranty..
i ordered this
http://cnn.cn/shop/tytn-iitilt-outer-keypad-p-2057.html
Button Icons are a bit different from the original one. but i am keeping it .. in case if more chrome comes out .... right now its pretty bearable...hope it stays like this
same here....all i have outlines on my internet explorer and messages buttons...the chrome plating seems to flake off so easily
no complaints here whatsoever. its still alive (except for minor scratches from the stylus on screen) and no flaking or anything. everything is still in tact
oh.. hello everyone, btw.
Mail button is flaking for me.
I've heard about this happening as early as November 2007 and I thought it would never happen to me. Guess it just took some time.
It's not really that ugly, so I'm not bothering to try to replace it. I'd be upset if outside the icons started to chip off though.
The silver line arround the earpiece has gone white for me, maybe sweat has corroded it? Also my phone panel has slowly started squeaking/creaking a bit on the sides of the front panel
I've had my Tilt since its release (October 5th) and not a single cosmetic issue.
bshakil said:
http://cnn.cn/shop/tytn-iitilt-outer-keypad-p-2057.html
Click to expand...
Click to collapse
Wow. I really like that. Chrome to me is rarely done right. It should be an accent, and not in places where it will wear easily.
My package from CNN just arrived today, I'll post pics of my TyTN II conversion in a few hours
NotATreoFan said:
My buttons just began doing this as well. As far as exchanging my device, since it is working fine otherwise, I'm going to wait until September (month 11 of 12) to exchange mine. If I time it as good as I did with my 8125, I'll never be out of warranty since each unit they send you comes with a 60 day warranty against defects.
Click to expand...
Click to collapse
Hi:
Are you sure this is correct? Believe me, I hope you are right, but for some reason with each replacement I have gotten they keep telling me the original warranty date still applies. Lol, I hope that made sense
cincy1020 said:
Hi:
Are you sure this is correct? Believe me, I hope you are right, but for some reason with each replacement I have gotten they keep telling me the original warranty date still applies. Lol, I hope that made sense
Click to expand...
Click to collapse
What they told you is true, soft of. Whenever AT&T replaces you phone under warranty, the new device has either a 60 day warranty, or the balance of your original warranty, whichever is longer.
Say your phone is 1 week away from being out of warranty, and it suddenly fails... When AT&T replaces it for you, they give you a 60 day warranty on the refurb unit in case there is an issue with it. This is not something they will go out of their way to tell you, but it allowed me to keep getting a fresh 8125 every 45 days until the Tilt came out.
It also came in handy whenever the replacement 8125 was one of those pesky G4 models that couldn't be CID unlocked...
NotATreoFan said:
What they told you is true, soft of. Whenever AT&T replaces you phone under warranty, the new device has either a 60 day warranty, or the balance of your original warranty, whichever is longer.
Say your phone is 1 week away from being out of warranty, and it suddenly fails... When AT&T replaces it for you, they give you a 60 day warranty on the refurb unit in case there is an issue with it. This is not something they will go out of their way to tell you, but it allowed me to keep getting a fresh 8125 every 45 days until the Tilt came out.
It also came in handy whenever the replacement 8125 was one of those pesky G4 models that couldn't be CID unlocked...
Click to expand...
Click to collapse
That is GREAT to know!
Thanks!
tfdeere said:
To all the AT&T Tilt owners out there....has anyone had any issues with the chrome plating on the front buttons? specifically, has it worn off on any of the buttons? part of the chrome around the IE button has flaked off a bit. This is my second tilt, and the first one did the same thing. The chrome on the email button flaked off. Has anyone else run into this?
I called AT&T yesterday about it...they directed me to HTC. The guy at HTC told me that it would be considered phone damage, and will take $150 to $350 to replace the button. That's insane!
Click to expand...
Click to collapse
Don't keep your keys and your phone in the same pocket
I know what you are speaking of, but I have had no issue with my Tilt. The chrome is still perfect, but the keys do slightly float inside the housing. Mine has done this since new, but I really don't notice unless I try to slide the keys. I never notice this while actually using the phone. The only other blemish on the phone is my screen protector is obviously worn right where the X appears in the top right corner of the screen. That is only visible when the screen is off though. I'll wait a little longer to replace the screen protector. At least its not as bad as the screen of my old iPAQ was. You could see the lines from where I was dragging cards playing solitaire on it.
-Jay
My power button has gotten pretty far inside my phone since I remember buying it. But now, it is hard to click it sometimes, and the screen re-awakes by itself after I push the button.
Is it worth returning (Rooted). Also, My screen has a pretty wide gap, and dust falls in between the screen and the body. And the back panels are slightly mis-aligned.
Are all these issues worth exchanging for? Even when rooted, they still should honor this, right?
x986123 said:
My power button has gotten pretty far inside my phone since I remember buying it. But now, it is hard to click it sometimes, and the screen re-awakes by itself after I push the button.
Is it worth returning (Rooted). Also, My screen has a pretty wide gap, and dust falls in between the screen and the body. And the back panels are slightly mis-aligned.
Are all these issues worth exchanging for? Even when rooted, they still should honor this, right?
Click to expand...
Click to collapse
My power button pissed out on me. Send it back, they sent me another. It was rooted of course. They couldn't tell on mine. It would not power up at all.
Its getting worse, not functioning sometimes. Calling tomorrow, going to ask them to send me one overnight, and I'll ship mine when I get the new one.
Anytime I make a phone call my phone locks. I know phones typically go black when it's at your ear, but when I pull away, it won't wake up/unlock. The only time it unlocks is at the end of the call. I set it up so that the power button will end my calls but that doesn't really fix my problem. If I have to use the dial pad during the call, I can't.
I read that the proximity sensor might be blocked by a phone case. I removed mine and it's still not working. Any idea what it can be?
Do you have a screen protector? If so, remove it and try again.
I am something similar happening, when I remove the phone from my ear after a call I cannot end the call because the phone is locked and I have to unlock it with a pattern before I can end the call or wait for the caller to hang up.
Interestingly I also have exactly the same issue as I had with the LG G3 as well, I take a photo and, if I do not have WiFi, the Nexus 6 turns off, it does it every single time - it's fine if I put it into airplane mode though. As this was the same thing that happened on my LG G3 and no one else is reporting this on Nexus 6, I am assuming it must be an app I am installing ?
Is that possible ?
Simon.
I have the same problem, it's really annoying. My phone won't wake when I take it away from my head and it doesn't respond to the power button until the other person hangs up.
Hopefully it'll be fixed with an update.
Sent from my Nexus 6 using XDA Free mobile app
I am having the same problem. Brand new Nexus 6 that's only a few hours old.
I got rid of my screen protector and it works way better now. Worth a try if you are using one.
Sent from my Nexus 6
If you're using dt2w/s2w/s2s, see http://forum.xda-developers.com/nexus-6/themes-apps/app-s2w-phone-call-disabler-t3018512
I just now am having this issue too. Here's another thread with same type of thing I posted in: http://androidforums.com/threads/black-screen-after-answer-call-on-nexus-4.671499/page-2
Long story short since I already related my post there, I haven't had this problem on lollipop 5.0.1, now after sideloading 5.1, I have this issue. Screen protector is on, but never was issue before. Now all the sudden it's an issue. I feel like it has to be a software issue. Guess i'll need to test few more times before taking off or cutting screen protector; will update with more news.
Same issue for me. Never had this issue before the update to 5.1. Wonder if I can go back. I have had the phone since early December.
A little testing. Holding the phone away from my face, the screen immediately blanks when a phone number is dialed. Tried rebooting - no help. May try a factory reset.
Very annoying!
Definitely is the screen protector screwing with the senors like everyone is saying and you guys are simply ignoring. I had the same issues off and on back on 5.0, 5.0.1 and on 5.1, but on 5.1 it was permanent. As soon as I took the protector off, everything worked as normal.
As a brief work around - you can go settings - accessibility - select power button ends call. Works for me till I decide what to do. I have a screen protector on and yep it's covering the prox sensors. Once removed it works as normal. Need to find a new protector that does not cover.
Rooted, stock, with screen protector.
Was working fine in 5.0.1 now in 5.1 I have two sensor issues
1) Ambient display does not work at all. When I pick up the device or when I receive a notification sitting on a table.
2) When I receive a call the phone goes completely black. The screen will not turn back on until the call ends.
I do not want to remove the screen protector until I know for sure that is what is causing this.
Sent from my Nexus 6
A2CKilla said:
Definitely is the screen protector screwing with the senors like everyone is saying and you guys are simply ignoring. I had the same issues off and on back on 5.0, 5.0.1 and on 5.1, but on 5.1 it was permanent. As soon as I took the protector off, everything worked as normal.
Click to expand...
Click to collapse
geebee1932 said:
As a brief work around - you can go settings - accessibility - select power button ends call. Works for me till I decide what to do. I have a screen protector on and yep it's covering the prox sensors. Once removed it works as normal. Need to find a new protector that does not cover.
Click to expand...
Click to collapse
GMoGoody said:
Rooted, stock, with screen protector.
Was working fine in 5.0.1 now in 5.1 I have two sensor issues
1) Ambient display does not work at all. When I pick up the device or when I receive a notification sitting on a table.
2) When I receive a call the phone goes completely black. The screen will not turn back on until the call ends.
I do not want to remove the screen protector until I know for sure that is what is causing this.
Sent from my Nexus 6
Click to expand...
Click to collapse
GMoGoody....read bold and listen....
A2CKilla said:
GMoGoody....read bold and listen....
Click to expand...
Click to collapse
A2CKilla. Much thanks. I did read, but it was odd it went from 0% to 100% failure rate after the sw update. I work embedded sw and that is very uncommon for a sensor. I wanted to make sure since I just flashed this morning.
I cut down the protector and everything is good.
Sent from my Nexus 6
A2CKilla said:
Definitely is the screen protector screwing with the senors like everyone is saying and you guys are simply ignoring. I had the same issues off and on back on 5.0, 5.0.1 and on 5.1, but on 5.1 it was permanent. As soon as I took the protector off, everything worked as normal.
Click to expand...
Click to collapse
*****UPDATE*****
Well A2CKilla, we all just wanted to avoid the inevitable and hope it was a software issue we could just "fix" instead of being a $10, god forbid more, for a screen protector. Always try the more simpler things first than to destroy others first (which I accidentally did btw with my amazing tempered glass, now I must find one that doesn't block the sensor. In my professional opinion, if a sensor worked while having a protector over it on a previous android version, why in the actual F*** would it not work on the newer ones, UNLESS they increased/decreased sensitivity on the code somehow? Well that was my first line of thought anyway.
Also tl;dr PROBLEM WAS INDEED SOLVED BY TAKING OFF TEMPERED GLASS (that previously wasn't an issue at all) AND NOW ALL IS NORMAL.
ps. sensor is literally right next to the top speaker grill on the left side. Best to find a protector that doesn't block that.
ducky06 said:
*****UPDATE*****
Well A2CKilla, we all just wanted to avoid the inevitable and hope it was a software issue we could just "fix" instead of being a $10, god forbid more, for a screen protector. Always try the more simpler things first than to destroy others first (which I accidentally did btw with my amazing tempered glass, now I must find one that doesn't block the sensor. In my professional opinion, if a sensor worked while having a protector over it on a previous android version, why in the actual F*** would it not work on the newer ones, UNLESS they increased/decreased sensitivity on the code somehow? Well that was my first line of thought anyway.
Also tl;dr PROBLEM WAS INDEED SOLVED BY TAKING OFF TEMPERED GLASS (that previously wasn't an issue at all) AND NOW ALL IS NORMAL.
ps. sensor is literally right next to the top speaker grill on the left side. Best to find a protector that doesn't block that.
Click to expand...
Click to collapse
I really wasn't trying to sound rude at all with what I said, but seriously, there's many a thread about this issue way before 5.1 even came out, and every single time the screen protector was brought up to be the issue, but everyone had to try to find 101 ways for it to not be that, granted my tempered glass protector was less than $5 and I've already found one with the proper cut out for again, less than $5 so I was fine with discarding it, but for so many people to really try and deny something that was the clearly the problem really was sad for a moment. Once again, not trying to sound rude at all but this wasn't the first rodeo about this issue
Sent from my Nexus 6 using XDA Free mobile app
Wow I never had an issue on 5.0 or 5.0.1 with my tempered glass screen protector. After spending all day thinking it was a software bug and reverting back and trying multiple sources for stock images and ota for 5.1 I decided to remove the screen protector and it worked! Cant believe how 5.1 made the proximity sensor sooo sensitive.
A2CKilla said:
I really wasn't trying to sound rude at all with what I said, but seriously, there's many a thread about this issue way before 5.1 even came out, and every single time the screen protector was brought up to be the issue, but everyone had to try to find 101 ways for it to not be that, granted my tempered glass protector was less than $5 and I've already found one with the proper cut out for again, less than $5 so I was fine with discarding it, but for so many people to really try and deny something that was the clearly the problem really was sad for a moment. Once again, not trying to sound rude at all but this wasn't the first rodeo about this issue
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
Hey can you link me where you bought it with proper cut outs for sensors? And to clarify its tempered glass I'm after. Thanks
A2CKilla said:
I really wasn't trying to sound rude at all with what I said, but seriously, there's many a thread about this issue way before 5.1 even came out, and every single time the screen protector was brought up to be the issue, but everyone had to try to find 101 ways for it to not be that, granted my tempered glass protector was less than $5 and I've already found one with the proper cut out for again, less than $5 so I was fine with discarding it, but for so many people to really try and deny something that was the clearly the problem really was sad for a moment. Once again, not trying to sound rude at all but this wasn't the first rodeo about this issue
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
This is not acceptable behavior for the device. Mine worked fine, 0 issues before update. Now ambient display is broken and in call the screen goes black. This should be a non issue. My other phone has the sensor covered with a glass protector and it's not a problem at all. This can be fixed, since it was working before. Taking off the protector is not an option for me since I don't have a replacement right now, and should only be a temporary fix at most.
ducky06 said:
Hey can you link me where you bought it with proper cut outs for sensors? And to clarify its tempered glass I'm after. Thanks
Click to expand...
Click to collapse
http://www.ebay.com/itm/311297199450?_trksid=p2057872.m2749.l2649&ssPageName=STRK:MEBIDX:IT
---------- Post added at 10:09 PM ---------- Previous post was at 10:02 PM ----------
thacounty said:
This is not acceptable behavior for the device. Mine worked fine, 0 issues before update. Now ambient display is broken and in call the screen goes black. This should be a non issue. My other phone has the sensor covered with a glass protector and it's not a problem at all. This can be fixed, since it was working before. Taking off the protector is not an option for me since I don't have a replacement right now, and should only be a temporary fix at most.
Click to expand...
Click to collapse
so it's not acceptable for a device to not work properly with something it was never designed nor intended to have? and maybe you were a lucky one because there were many people having this issue and I also stated that it was an off and on issue for me until it was permanent after the 5.1 update. Also, that's another phone, not the nexus, every phone has different settings for their sensors. And technically speaking it is an option for you to take it off, are you forgetting that your screen is gorilla glass???, a type of glass they developed to be scratch resistant, outside of some dust here and there, I've notice no difference having taken mine off until the new one gets here
I've noticed that about 50 percent of the time I have been using this phone the power button gets stuck. It stops making the clicking noise and gets more difficult to press. Incredibly anmoying. I will be returning the phone soon if I can't figure this one out on my own.
Quick update - I returned the phone to Best Buy hassle free, walked over to AT&T and got the same phone without a click issue so far. Fingers crossed!
Just wanted to report that I'm experiencing the same problem. I didn't get my phone from at&t but I'm posting it here because I haven't found a similar thread elsewhere since the s6 is still relatively new. I've notified my service provider and they will be replacing/repairing my unit. Hoping that we both just got defective units and that it's not a problem with the s6.
Can confirm. I had the same problem too. I lightly rubbed some isopropyl alcohol on it and it seemed to instantly resolve the issue. It then came back, but after more clicks, it's now restored to 90% normal. Will add more isopropyl later.
I have a mushy power button and down volume. Probably from lint building up inside the casing.
Went to a Samsung store and all of the s6/edge demo units have mushy power buttons. Starting to think that it's a design problem. Don't know if I should still have my unit replaced. I've spent around 2 days setting up the software side of the my unit and around $40 for the glass screen protector that my service provider won't compensate for if I have my unit replaced. What do you guys think?
I also have the problem, i used to have it on my PS3 controllers. The solution to it was blowing closely on the button. It fixes it.
Glad I found this thread, as I"m having the same problem. I'm really impressed with the phone, but I also have the squishy power button. The "click feedback" doesn't work any longer like the volume buttons do. I'm willing to try the isopropyl alcohol tip. If it works, this would be an easy fix, but it's discouraging that this has occurred so early in the life of this phone. It shouldn't be a maintenance item to fix the poor design.
I am having this issue with my volume down button.
A little update guys, both my volume buttons are now affected by this issue. None of the fixes posted here worked for me. I haven't used/pressed my power button for about 2 months now. I use the home button to wake up the phone and a greenify shortcut to hibernate and turn off the screen. I plan on going to a Samsung service center in the coming weeks to have my phone checked out and if possible, replaced.
Quick question, are you guys using tempered glass screen protectors by any chance? I'm using one which covers the entire screen, don't know if that could be the cause of this.
My phone is naked.
Hmm, so it definitely is a design issue then.
philpilar said:
A little update guys, both my volume buttons are now affected by this issue. None of the fixes posted here worked for me. I haven't used/pressed my power button for about 2 months now. I use the home button to wake up the phone and a greenify shortcut to hibernate and turn off the screen. I plan on going to a Samsung service center in the coming weeks to have my phone checked out and if possible, replaced.
Quick question, are you guys using tempered glass screen protectors by any chance? I'm using one which covers the entire screen, don't know if that could be the cause of this.
Click to expand...
Click to collapse
I am not using any screen protector or case.
Had the same problem but mine was due to a certain someone spilling a starbucks all over it. I sprayed a bunch of wd40 electronics cleaner in there to no avail.
I ended up using a chempad (99%isopropanol and deionized water) and just rubbing the crap out of it. Immediately fixed it.
I wiped the buttons with a baby wipe and it sorted the sticky buttons instantly. Just wipe it with no pressure and ur good to go
Thank you so much. It worked for my s6 edge!!!
Guys I had the same issue, it was slowing developing until the power button was managed to be unusable.
I rubbed wet toilet paper to the buttons intensively (pressing the buttons while rubbing it) all the 3 buttons are now perfect just like they were when the phone was new.
Some sand particles and sticky liquids may affect the buttons performance but don't worry your device is fine in most of the cases.
I did it kinda hopeless and now everything works ☺
Just came across this thread, and for some reason, the wet toilet paper on my power button worked like a champ! Thanks!
spinez said:
Just came across this thread, and for some reason, the wet toilet paper on my power button worked like a champ! Thanks!
Click to expand...
Click to collapse
is it safe to use wet toilet paper? dont wanna damage it more than it is...
---------- Post added at 06:05 PM ---------- Previous post was at 05:57 PM ----------
mter0001 said:
Thank you so much. It worked for my s6 edge!!!
Click to expand...
Click to collapse
What worked for you? the baby wipes or the w40?
Thaaaaank youuuuuuuu
Thank you, I tried blowing hard close to the button and it worked thanks thanks. It got fixed
abdane said:
I also have the problem, i used to have it on my PS3 controllers. The solution to it was blowing closely on the button. It fixes it.
Click to expand...
Click to collapse
Hey!
Got a Note 9 last week and day after receiving it i noticed when holding the note 9 and pressing on screen in certain areas (near sides/corners/centre) it would make a popping noise, sounds like adhesive behind the screen not adhering properly or something like that. I got Samsung to replace with a brand new one and same thing with this one, it happens whether phone is on or off, it's definitely not rite as you can hear it very clearly, feels like some flex going on in screen when it happens as i can feel the screen kind of dip slightly when it makes the noise, but ok when it does not make the noise.
Curious to see if anyone else have had the same issue? gutted as loved it for the short while i had it but sending second one back now for refund as worried something will happen with screen further down the road and Samsung may not cover it. I know of at least 3 others who had this issue when buying same time as me.
Cheers.
Do you have a tempered glass installed?
Sent from my ONEPLUS A6003 using Tapatalk
daniel4653 said:
Do you have a tempered glass installed?
Sent from my ONEPLUS A6003 using Tapatalk
Click to expand...
Click to collapse
sorry should have said, no tempered glass or any screen protector applied.
have no problem with that.
only have that popping sound when using tempered glass before. changed to plastic screen protector and no sound anymore
ah ok thanks for replying, must have just been very unlucky. Cheers.
MatTechGuy said:
Hey!
Got a Note 9 last week and day after receiving it i noticed when holding the note 9 and pressing on screen in certain areas (near sides/corners/centre) it would make a popping noise, sounds like adhesive behind the screen not adhering properly or something like that. I got Samsung to replace with a brand new one and same thing with this one, it happens whether phone is on or off, it's definitely not rite as you can hear it very clearly, feels like some flex going on in screen when it happens as i can feel the screen kind of dip slightly when it makes the noise, but ok when it does not make the noise.
Curious to see if anyone else have had the same issue? gutted as loved it for the short while i had it but sending second one back now for refund as worried something will happen with screen further down the road and Samsung may not cover it. I know of at least 3 others who had this issue when buying same time as me.
Cheers.
Click to expand...
Click to collapse
Hey thanks for sharing that. This is the first link I got searching for this, I have it happen to mine note 9 too. It's such a bummer since I had it for only three days and will have to setup a new one from scratch if they have to replace it.
are you sure the s-pen isnt vibrating when you tap it on that side? remove the s-pen and tap it. i bet it goes away
Wow. No issues like that. I've had three Note 9s and all three have been perfect. I'd definitely return for a replacement. Weak or loose glue could seriously affect the water resistance, since it depends on a water tight seal between the screen and the frame. I'd never recommend using your phone in water anyway, but I at least like the assurance that if my phone takes an accidental dip. There's a good chance it will survive.
MeggaMortY said:
Hey thanks for sharing that. This is the first link I got searching for this, I have it happen to mine note 9 too. It's such a bummer since I had it for only three days and will have to setup a new one from scratch if they have to replace it.
Click to expand...
Click to collapse
Yep real shame, my replacement was the same to, it's on way back, getting a refund, not worth risking something going wrong with the screen later down the road, i mean manufacturers do anything to not accept responsibility specially when it comes to screens. First one started on second day, it was great for the first day, replacement was doing it from the moment i took it out of packaging and holding it, it was worse than the first one.
t3project said:
are you sure the s-pen isnt vibrating when you tap it on that side? remove the s-pen and tap it. i bet it goes away
Click to expand...
Click to collapse
It happened to me when turned off with no s-pen in, no screen protector, no case.
Mr. Orange 645 said:
Wow. No issues like that. I've had three Note 9s and all three have been perfect. I'd definitely return for a replacement. Weak or loose glue could seriously affect the water resistance, since it depends on a water tight seal between the screen and the frame. I'd never recommend using your phone in water anyway, but I at least like the assurance that if my phone takes an accidental dip. There's a good chance it will survive.
Click to expand...
Click to collapse
agreed.
After studying the noise a bit more, it is definitely an issue with the glue. It will not happen all the time I press the screen, but it happens more often when the phone is a bit warm to the touch (e.g. charging the battery). Also, it appears to be along the side where the battery resides - I wouldn't worry about the battery itself, it just makes sense that the glue will get loose where it heats up more often (in my case, I don't stress the phone all that often for the other side where the SoC is to play a role). Anyways I'll be returning it tomorrow once the shops here in Berlin open 'cause now it's christmas break.
One extra thing that might be interesting, the back-side also has some sort of a glass-separation issue, at least it looks like that. Notice the circular smudge around and right of the DUOS label - I tried cleaning it but it comes back, I think the glass is separated at that point too, but just a tiny bit. I've had the phone for four days and haven't dropped/hit/scratched it AFAIK.
https://photos.app.goo.gl/aeUcpLDau2Ypz6Go9
---------- Post added at 11:44 AM ---------- Previous post was at 11:38 AM ----------
MatTechGuy said:
Yep real shame, my replacement was the same to, it's on way back, getting a refund, not worth risking something going wrong with the screen later down the road, i mean manufacturers do anything to not accept responsibility specially when it comes to screens. First one started on second day, it was great for the first day, replacement was doing it from the moment i took it out of packaging and holding it, it was worse than the first one.
It happened to me when turned off with no s-pen in, no screen protector, no case.
agreed.
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Click to collapse
I'm hoping to get a better one after a refund, mind sharing if you happen to live in Germany as well? I'm wondering if it's a bad batch or something.
MeggaMortY said:
After studying the noise a bit more, it is definitely an issue with the glue. It will not happen all the time I press the screen, but it happens more often when the phone is a bit warm to the touch (e.g. charging the battery). Also, it appears to be along the side where the battery resides - I wouldn't worry about the battery itself, it just makes sense that the glue will get loose where it heats up more often (in my case, I don't stress the phone all that often for the other side where the SoC is to play a role). Anyways I'll be returning it tomorrow once the shops here in Berlin open 'cause now it's christmas break.
One extra thing that might be interesting, the back-side also has some sort of a glass-separation issue, at least it looks like that. Notice the circular smudge around and right of the DUOS label - I tried cleaning it but it comes back, I think the glass is separated at that point too, but just a tiny bit. I've had the phone for four days and haven't dropped/hit/scratched it AFAIK.
https://photos.app.goo.gl/aeUcpLDau2Ypz6Go9
I'm hoping to get a better one after a refund, mind sharing if you happen to live in Germany as well? I'm wondering if it's a bad batch or something.
Click to expand...
Click to collapse
i agree with you, seems to be adhesive/glue issue, it did not happen all the time for me either but as you mention it, i noticed it more after recharging (when phone gets warm) so think you nailed the issue on the head to be honest.
I noticed it around the sides (edges) and the centre of screen, second one was even worse much more noticeable and was happening straight away after taking it out of box.
Something i noticed but never mentioned as wasn't sure but second one was the same, maybe it's normal but don't think it is, on the curved corners of the screen it appeared to me the screen looked slightly lifted not flush with the frame but only on corners.
I live in the UK btw. I was thinking a bad batch but seeing Samsung had a good deal on with cashback and discount i imagine they sold allot between the time i arranged to send mine back to getting the replacement which was a week so i imagine they would have been separate batches although i could be wrong.
MatTechGuy said:
i agree with you, seems to be adhesive/glue issue, it did not happen all the time for me either but as you mention it, i noticed it more after recharging (when phone gets warm) so think you nailed the issue on the head to be honest.
I noticed it around the sides (edges) and the centre of screen, second one was even worse much more noticeable and was happening straight away after taking it out of box.
Something i noticed but never mentioned as wasn't sure but second one was the same, maybe it's normal but don't think it is, on the curved corners of the screen it appeared to me the screen looked slightly lifted not flush with the frame but only on corners.
I live in the UK btw. I was thinking a bad batch but seeing Samsung had a good deal on with cashback and discount i imagine they sold allot between the time i arranged to send mine back to getting the replacement which was a week so i imagine they would have been separate batches although i could be wrong.
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Cool, thanks for the info. It's too dark in the winter days so it's hard to say if the glass is a bit off on the corners, but nevertheless, I will write back when I (hopefully) get a replacement one.
One last thing - you did speak directly with Samsung support? Did you buy it from their store or you just didn't want to bother with the store you bought it from?
MeggaMortY said:
Cool, thanks for the info. It's too dark in the winter days so it's hard to say if the glass is a bit off on the corners, but nevertheless, I will write back when I (hopefully) get a replacement one.
One last thing - you did speak directly with Samsung support? Did you buy it from their store or you just didn't want to bother with the store you bought it from?
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Click to collapse
I bought it directly from the Samsung online uk store. There was a discount direct from Samsung for students/people who work in certain industries so it could be bought for £699 (£200 off), but also they were offering £150 cashback bringing total down to £549, plus cashback by going via a cashback website meant i would have had it for around £504, also they were doing trade in so people could get even more off up to another £150.00 bring cost down to £399, then people got the samsung game deal thingy, don't play games myself but people can get a Fornite theme by downloading Fornite playing 3 games then you get the free theme, kids going bonkers for the theme, people selling the theme upto £100. So people could have the phone at a bargain price.
So I got a replacement, and just as you said, the display had the same popping sound out of the box. It happens like once a day, but since there is really no substitute for this device right now (stylus + good DAC, besides all the other great features), I'll keep using it and if it gets worse contact Samsung down the line for warranty/replacement. Decided to leave this as information if some other person happens to have the same problem in the future.
MeggaMortY said:
So I got a replacement, and just as you said, the display had the same popping sound out of the box. It happens like once a day, but since there is really no substitute for this device right now (stylus + good DAC, besides all the other great features), I'll keep using it and if it gets worse contact Samsung down the line for warranty/replacement. Decided to leave this as information if some other person happens to have the same problem in the future.
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feel for you, such a shame and disappointing to happen a second time, it's a great phone, i did not want to risk it so sent second one back too. Fingers crossed you won't have any issues. Mine was happening regularly so like you say just keep an eye on it.
I don't have that issue even with the tampered glass on my phone.
Sent from my SM-N960U using Tapatalk
i actually noticed it a few times.. like last night it was doimg it. sort of right above where the keyboard is in portrait mode..
it seems to happen when its really cold outside for me.. its not enough for me to have it replaced thankfuly
I can replicate this when I clean my screen with a microfibre cloth. It happens on pretty much all of the screen. I believe I can also see some light streaks in the screen when this happens. The popping sound happens regardless of the temperature of the phone. Will have to inspect it more to see if I can spot any other issues with the screen. I got mine in the UK just over a week ago. Apart from that I think the phone has been great so far. Not sure whether to replace it.
glad i sent mine back now to be honest, personally i would send back, as you say everything else is great apart from the screen popping sound. The worry for me is the screen might cause issues further down the road, screens are the biggest issue with mobile phones and manufacturers are quick to blame user and deny warranty.
elliwigy said:
i actually noticed it a few times.. like last night it was doimg it. sort of right above where the keyboard is in portrait mode..
it seems to happen when its really cold outside for me.. its not enough for me to have it replaced thankfuly
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Click to collapse
My Unlocked US Note 9 does it too. Mine mainly does it on the right side near the middle. It's not enough for me to warrant sending it back; it still works fine and I don't see any screen issues when pressing on the screen. Also I bought mine used so I'm guessing the screen was replaced. If it gets worse, I guess I'll fix it then.