I can't connect to the Wi-Fi at my work on my Nexus9 or my MotoX. I believe it is due to Android 5.0. I've seen a few articles about corporate Wi-Fi accounts having issues with lollipop.
Is there a fix on the way?
Does anyone else have this problem?
We just got a Moto X yesterday, and it upgraded itself to Lollipop just a few minutes ago. And, now it refuses to connect to our home wi-fi. The connection screen is stuck on "authenticating." It worked fine before the upgrade. Any suggestions for fixes would be greatly appreciated.
I have had this problem on the nexus 6. Haven't had a chance to try the moto x on lollipop yet at work. Seems to be related to having a space or dash in the network name. Here is the link to the google issue tracker about it in this post.
http://forum.xda-developers.com/showthread.php?p=56939561
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I am using an HTC One with Rogers. Ever since the KitKat 4.4 upgrade, my WiFi doesn't work properly. I am not able to connect to WiFi access points. Attempting to connect to any WiFi network will give me the error "Failed to connect to network". I cannot turn off the WiFi either. The button will grey out for a while, and then remain in the On state. Rebooting the phone will give me back control of WiFi for a while, but it will soon not work again.
Also, since the 4.3 upgrade, my Google Text-to-Speech will continuously crash when I use Google Maps for navigation. Once it crashes, Maps will not be able to read out street names. I was hoping the 4.4 upgrade would fix this issue, but this is still broken. My wife's phone has the exact same issue.
No one else has seen any similar issues with their One?
have you tried factory reset?
My wifi says turning on but never turns on after i updated to kitkat
Eisenhorne said:
No one else has seen any similar issues with their One?
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I have similar problem . my is Sgh I337 . After updating my phone wifi worked for a day and it stopped working permanently . It says turning on but never turns on and never turns off . Any solution ?
I've had a Sprint nexus for about a week now and once or twice a day Bluetooth will turn off by itself and will not turn back on unless I turn the phone off and then back on. I've searched all over the place and it seems to be an issue on some of the older nexus devices, but i seem to be alone with this issue on the Nexus 6. Any ideas what is causing it or a fix? I'm totally stock, unrooted, essentially as it was from Sprint. Any help?
After going through my apps that access Bluetooth settings it appears the culprit was the Amazon Music app. I've uninstalled it and have yet to have the issue recur.
And it came back overnight. Has anyone else with a nexus 6 had this problem? I'm assuming this is a software issue since it will go away when I restart the phone. Any help would be appreciated.
Stock sprint user here, moto sourced. Not aeeing this issues. Sorry.
Bluetooth
Tmobile Nexus 6 user here. I have the same issue, but it only happens to me when I disconnect from my car's Bluetooth. I also notice connection issues with my moto 360. Never had any issues before with my old HTC One M8.
Sprint nexus 6 here and not having that issue. Try reflashing the stock image.
I've got an annoying problem with my phone where the Wifi turns off when my phone is idle or asleep. This means my WhatsApp for Web disconnects and also my Moto Connect plays up too.
I've got the same problem at home, work and parents house so can't be an issue with all 3 networks. The keep wifi on during sleep option is set to Always before anyone mentions this to me.
Phone is running Lollipop 5.0 in the UK and is NOT rooted.
I noticed it doesn't happen when the phone is charging though.
Any ideas?
Right I've now tried changing the Sleep setting to Never but get the same problem.
Also tried connecting to the router via WPS but no luck.
Router is a Superhub 2. I've ruled out that it's the Superhub as I have a Samsung Galaxy S4 Mini that is running fine without a single drop out.
Definitely something Moto X related.
I've also tried on both the 2.4GHz and 5GHz bands with same results!
Try looking within the WiFi settings on the phone. Mine has this
. Added photo
Sent from my HTC One using XDA Free mobile app
Mine is identical to yours other than the fact that I don't have the wifi optimization option.
Right I've just cleared the cache as instructed by Motorola support.
Still have the same problem even after clearing cache.
Ok I can confirm that the issue goes away when in safe mode.
This is starting to piss me off as I don't have any way of checking if it's an app affecting my wifi disconnections!!!
I've finally found and fixed the problem myself!!
I decided to turn my bluetooth on (even though it wasn't connected to any bluetooth devices). This seems to stop the phone from causing the wifi to go to sleep!
It seems like it's a bug in the Moto X Lollipop firmware. How do I report bugs to Motorola??
It's funny how most say it's apps that cause strange behaviour but for me it's been the actual Android firmware each time I've ever had an issue!
I hope it gets fixed soon.
Wutang200 said:
I've finally found and fixed the problem myself!!
I decided to turn my bluetooth on (even though it wasn't connected to any bluetooth devices). This seems to stop the phone from causing the wifi to go to sleep!
It seems like it's a bug in the Moto X Lollipop firmware. How do I report bugs to Motorola??
It's funny how most say it's apps that cause strange behaviour but for me it's been the actual Android firmware each time I've ever had an issue!
I hope it gets fixed soon.
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It's a known bug of 5.0, and already fixed for 5.1. Source, at the "Bug fixes section".
Great that you found a workarround.
Cheers!
Manuel.
Hey glad to know it's a well known bug. The work around still doesn't work. It still keeps disconnecting all the time! Driving me mad!! If the 5.1 update doesn't fix it for me, I'll need to try and get a refund and go for something else. Shame as I really like the Moto X but I can't live with an issue as stupid as this!
I'm not sure Motorola are aware of this issue at all. See their comment below from one of their support staff I'm speaking to now:
Santhosh: We have not received any reports regarding Wi-FI issue after the Android Lollipop update but please give me a moment I will provide the solution for this issue.
His solution for the issue was to get me to do a factory reset lol. I already did this when I first got updated to Lollipop!!
Going to try doing another one now to see if it actually makes any difference. Then will install a few apps at a time or something.
I am connected to WiFi just about all of time, and I have never experienced this.
Right I've done a factory reset and started completely afresh with none of my data or apps restored. WiFi has been solid; I've not had a single drop out!
I'm going to install just a couple of apps at a time and keep an eye out if the issue comes back until I find the culprit.
Hi
My phone was perfect (until now) with the WIFI since november 2014 even after I upgraded it to 5.0
But today, it suddenly starts with this problem by itself. so I restored it to factory defaults with no luck, I installed a new firmware, and still has the bug.
So, why it shows up until now by itself without any mod, app or update?
Sorry for my English.
Today I upgraded it to 5.1 and the issue persists
I had to back to stock 4.4.4. and now my wifi has been fixed so far, working good without interruption until now.
I hope this has fix the problem from sourse, and I'll wait a few days to upgrade it again.
EDIT: Has been a month since my downgrade to 4.4.4. and my WIFI still rocks.
Just want to say that I'm having the same issue since the update to 5.1. Wifi is set to be always on during sleep, but I regularly wake up my phone only to find it connected to 4G, and switching to wifi a few seconds after waking up.
I'm on a locked bootloader (unrooted of course). I did a full reset after the update...
I'm sorry to say that I've seen more little glitches since 5.1 than anything I noticed on 5.0.
EDIT: another issue I'm having is the stock mail client not syncing saying that there is no network connection. My exchange account (push) works fine however...
Just to say the issue has started for me too since the update to 5.1.
I've done 2 factory resets but no luck trying to fix this very annoying problem.
Motorola have asked me to send my phone in for repair so I'll try that and see what happens.
Hello, I received the 5.1 update on my moto x 2013 yesterday. Since then i have had to charge my phone at least 4 times. I believe the problem is caused by cell standby constantly running( based off battery stats). I can't seem to stop this, i've cleared caches and such. If you guys have any suggestions I'll gladly try them. Any other info needed I can supply
I believe this is a known issue with Lollipop. Not sure if there are any fixes currently, but disabling wifi when you're not using it might help.
It's not a WiFi bug its a 4g/data bug. Disabling WiFi won't help.
Seeing this issue on both my unlocked x4 running latest build (retus - PWWS27.1.3) and my fiance's Android One variant (running latest I assure you, can't get the info from her atm) where our phones will drop from the wifi in the house, and then immediately reconnect as if nothing happened.
Running a Netgear AC2350 r7500v2 with latest firmware (V1.0.3.26) through Verizon FIOS.
A lot of the reports and issues I'm reading about on other sites sound a lot like what the Pixel devices are going through, albeit they seem to be a little more centered around mesh networks, of which I don't have in use.
So pretty much, anyone else having weird issues relating to wifi on 8.0? If it's possible to go back to 7.1 I might give that a shot just to see if it's for sure an Oreo problem or not.
I had the same issue. I had to disable IPv6. I also got the phone replaced, the replacement does the same thing if IPv6 is enabled.
IPV6 on the router end you mean?
**UPDATE** Just checked, not enabled through my router.
thetolsonator said:
IPV6 on the router end you mean?
**UPDATE** Just checked, not enabled through my router.
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Yes on the router. Before I upgraded the replacement, I think the WiFi was working fine. Something might be wrong with the Oreo update.
If you contact Motorola, they will replace it, my replacement didn't come with Oreo.
Motorola knows there's issues with the WiFi, but don't seem to care much. Not just the X4, if you search Google, you'll find some of their other phones with WiFi issues too.
tcrapper said:
Yes on the router. Before I upgraded the replacement, I think the WiFi was working fine. Something might be wrong with the Oreo update.
If you contact Motorola, they will replace it, my replacement didn't come with Oreo.
Motorola knows there's issues with the WiFi, but don't seem to care much. Not just the X4, if you search Google, you'll find some of their other phones with WiFi issues too.
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Yuuuuuuup. Been finding a lot of people with the same problems. Instead of digging up old threads, figured it'd be worthwhile to start one here to bring more attention to the problem.
Now to find out if it's possible to get nougat back on...