Database Develop

Weird ''No Sound'' Problem!

I bought my Incredible S from Virgin Mobile Canada last summer (I live in Turkey). I've got a weird problem for about a week: there is no sound! When I play videos on Youtube, when I play games, when I plugged in the headphones, when the phone is supposed to ring (there is only vibration)... there is no sound when the phone is turning on, as well.
It happened suddenly and it didn't fall down on the ground recently.
Another weird thing is: when I accept a call / or call someone, the speaker is automatically on and I have to turn it off. The speaker is working well on phone calls by the way.
I checked almost everything in the settings, and everything seems normal. I don't think it's about the hardware but I want to ask you about this problem.
Software Info: [I haven't rooted or done anything to my phone, I use it as its first day settings (yeah, even the Android version, don't ask why, I can't receive any updates for one year for some reason and it's killing me!)]
Android version -> 2.3.3
HTC Sense Version -> 2.1
Baseband V. -> 20.2805.30.08AU_3805.04.03.27_M
Thank you for your help.

I got rid of automatically turning on problem of speaker. I managed to hear the sound in the opening scene as well (after I took the battery off - 1 minute wait - and place it again).
But I have still no sound. Is there a possiblity of blown speaker? How can I test if it is blown or not? If it is blown, would the headphones still be working?

maegsul said:
Is there a possiblity of blown speaker?
Click to expand...
Click to collapse
If it was blown then in-call loudspeaker wouldn't work.
maegsul said:
If it is blown, would the headphones still be working?
Click to expand...
Click to collapse
Blown speakers shouldn't have any affect on your headphone jack.
Sorry I couldn't help you any further
EDIT: this might sound silly but is your phone on silent?
Did you check all volumes i.e; Ringer, Notification, Media, Voice, System.
There are more but I think these are all the relevant ones.
Just check if any of these are set down to mute
Hit Thanks if I helped
Tapatalk 2
______________________________________
Device: HTC Incredible S
Hboot: Revolutionary 6.13.10.1002
Recovery: 4EXT 1.0.0.5 RC5
ROM: We.Want.ICS.v4-NiKHiLL007
Radio: 3831.18.00.11_M
Kernal: Stock 3.0.16-g693e8e9

maegsul said:
I bought my Incredible S from Virgin Mobile Canada last summer (I live in Turkey). I've got a weird problem for about a week: there is no sound! When I play videos on Youtube, when I play games, when I plugged in the headphones, when the phone is supposed to ring (there is only vibration)... there is no sound when the phone is turning on, as well.
It happened suddenly and it didn't fall down on the ground recently.
Another weird thing is: when I accept a call / or call someone, the speaker is automatically on and I have to turn it off. The speaker is working well on phone calls by the way.
I checked almost everything in the settings, and everything seems normal. I don't think it's about the hardware but I want to ask you about this problem.
Software Info: [I haven't rooted or done anything to my phone, I use it as its first day settings (yeah, even the Android version, don't ask why, I can't receive any updates for one year for some reason and it's killing me!)]
Android version -> 2.3.3
HTC Sense Version -> 2.1
Baseband V. -> 20.2805.30.08AU_3805.04.03.27_M
Thank you for your help.
Click to expand...
Click to collapse
If really can't,can try to factory reset though.
sent from my ics device

EDIT: this might sound silly but is your phone on silent?
Did you check all volumes i.e; Ringer, Notification, Media, Voice, System.
There are more but I think these are all the relevant ones.
Just check if any of these are set down to mute
Click to expand...
Click to collapse
I checked them all, they're all turned on.
If really can't,can try to factory reset though
Click to expand...
Click to collapse
I can try it but I haven't done it before and I don't know how to save all the information etc before a factory reset. I don't want to install tens of app again and I don't want to lose all the contacts. Any suggestions for it?

maegsul said:
I checked them all, they're all turned on.
I can try it but I haven't done it before and I don't know how to save all the information etc before a factory reset. I don't want to install tens of app again and I don't want to lose all the contacts. Any suggestions for it?
Click to expand...
Click to collapse
backup contacts to google account, just go to sync settings and tap contacts it will backup. for sms use sms backup&restore from play store. and apps should backup automatically

naathaanb96 said:
backup contacts to google account, just go to sync settings and tap contacts it will backup. for sms use sms backup&restore from play store. and apps should backup automatically
Click to expand...
Click to collapse
Thank you for the info. I've just made a factory reset, but nothing has change (plus I lost my SMS archive, since I forgot to backup them! :crying
Factory reset can't solve the situation. Any other suggestions? It's really annoying! Still no voice! But there is voice when the phone is turning on... And no voice with the headphones as well. I don't think it's a blown speaker situation... What can I do? It's really urgent!

maegsul said:
Thank you for the info. I've just made a factory reset, but nothing has change (plus I lost my SMS archive, since I forgot to backup them! :crying
Factory reset can't solve the situation. Any other suggestions? It's really annoying! Still no voice! But there is voice when the phone is turning on... And no voice with the headphones as well. I don't think it's a blown speaker situation... What can I do? It's really urgent!
Click to expand...
Click to collapse
might be a faulty motherboard. instead of a factory reset, try flashing a custom rom like ice cold ?

naathaanb96 said:
might be a faulty motherboard. instead of a factory reset, try flashing a custom rom like ice cold ?
Click to expand...
Click to collapse
Do you think this will work? I can try it in 4-5 days, I guess I have no time to try it right now; since I have to pack for travelling and travel abroad.

maegsul said:
Do you think this will work? I can try it in 4-5 days, I guess I have no time to try it right now; since I have to pack for travelling and travel abroad.
Click to expand...
Click to collapse
id try it. its weird but there might be a software glitch or something. so if you try a different rom with fresh files it could work ?

Can it be something about ''Radio'' ? I don't know anything about it but it sounds like it is something that controls the audio?

maegsul said:
Can it be something about ''Radio'' ? I don't know anything about it but it sounds like it is something that controls the audio?
Click to expand...
Click to collapse
nah man, radio is the baseband which connects you to satellites for like phone calls and HSDPA

naathaanb96 said:
nah man, radio is the baseband which connects you to satellites for like phone calls and HSDPA
Click to expand...
Click to collapse
Hi,
Any progress of your sound problem ?
I have an exact problem. Phone speaker suddenly stop working. No ring tone (can't hear incoming call), can't play music, can't hear from headset. But the power up sounds ok , when the HTC logo came up. Tried restart and all sort of setting to no avail. However, I can hear the speaker rings when I call someone and speak to hear them normally.
Very frustrating. Have not done factory reset yet ... that will be the last resource ...

kh6565 said:
Hi,
Any progress of your sound problem ?
I have an exact problem. Phone speaker suddenly stop working. No ring tone (can't hear incoming call), can't play music, can't hear from headset. But the power up sounds ok , when the HTC logo came up. Tried restart and all sort of setting to no avail. However, I can hear the speaker rings when I call someone and speak to hear them normally.
Very frustrating. Have not done factory reset yet ... that will be the last resource ...
Click to expand...
Click to collapse
I cant remember exactly but it repaired itself somehow... I remember that I applied a factory reset (I havent changed any other settings) and like 1 week later or something, yep, it was back suddenly! So strange! I wish you a good luck about it!

[Q] Xperia Z default earpiece speaker volume

Hi Guy's, I seem to be experiencing the opposite problem to what everyone else on this forum is experiencing.
Whenever I make or receive a call, the ear volume is always set to the highest which is too loud especially when in quiet environments as everyone around me can hear what the other person on the end of the line is saying, plus it almost deafens me.
Even when I turn the volume down during a call, it always defaults back to maximum volume during the next call.
I looked under the "volumes" section in the settings but can't seem to see an option for this.
Can anyone help me on this please.
Thanks

mister__p said:
Hi Guy's, I seem to be experiencing the opposite problem to what everyone else on this forum is experiencing.
Whenever I make or receive a call, the ear volume is always set to the highest which is too loud especially when in quiet environments as everyone around me can hear what the other person on the end of the line is saying, plus it almost deafens me.
Even when I turn the volume down during a call, it always defaults back to maximum volume during the next call.
I looked under the "volumes" section in the settings but can't seem to see an option for this.
Can anyone help me on this please.
Thanks
Click to expand...
Click to collapse
Something sure seems to be messed up, try backuping your data and then do a factory reset and check if the issue is associated with the rom itself, if thats the case you should install some other rom or try any mod that modifies your musicfx, like purexaudio.

Sumedha Kapoor said:
Something sure seems to be messed up, try backuping your data and then do a factory reset and check if the issue is associated with the rom itself, if thats the case you should install some other rom or try any mod that modifies your musicfx, like purexaudio.
Click to expand...
Click to collapse
Thanks I forgot to mention that I am running the stock firmware that came with the phone. It was on android 4.1 when I purchased it and I have since updated it to 4.2.2 but the problem persists.
I would like to know if this happens with other Xperia Zs. Does the ear volume stay on the last level you set it to or does it reset every time a new call is made?
Once I know what it's supposed to do, I will try a factory reset before getting involved with custom roms.

mister__p said:
Thanks I forgot to mention that I am running the stock firmware that came with the phone. It was on android 4.1 when I purchased it and I have since updated it to 4.2.2 but the problem persists.
I would like to know if this happens with other Xperia Zs. Does the ear volume stay on the last level you set it to or does it reset every time a new call is made?
Once I know what it's supposed to do, I will try a factory reset before getting involved with custom roms.
Click to expand...
Click to collapse
No, Its supposed to stay exactly where you want it to be. Don't worry about anything, just install a recovery like TWRP or CWM first, make a full nandroid backup before you decide to do anything messy so that you can always return to where your z is right now to the very exact state. I would recommend you that you should try a custom ROM instead too, monxDIFIED and EXCELSUS both of them are very good custom roms based on stock.

Can't answer incoming calls!

When someone calls me I can't answer an incoming call. If I'm lookin at stuff on my phone it just rings and freezes what ever its on. If I try to touch the screen it doesn't respond to any touch. Really frustrated as this is my first motorola smartphone. Isn't the call screen supposed to pop up? I have rooted my phone and I'm using xposed, but I've tried to disable every module on it and still same problem! And there is others with the same problem as mine (probably without root) out there :/
Please any help would be very appreciated! Thanks

There is a gravity box setting called 'non-intrusive calls' or something like that, might be part of the problem.
My guess is its exposed. Uninstall all modules, uninstall the framework, flash the disabler zip in recovery and try it again.

laurorual said:
When someone calls me I can't answer an incoming call. If I'm lookin at stuff on my phone it just rings and freezes what ever its on. If I try to touch the screen it doesn't respond to any touch. Really frustrated as this is my first motorola smartphone. Isn't the call screen supposed to pop up? I have rooted my phone and I'm using xposed, but I've tried to disable every module on it and still same problem! And there is others with the same problem as mine (probably without root) out there :/
Please any help would be very appreciated! Thanks
Click to expand...
Click to collapse
I helped another user with an issue that matches what you have described exactly. After much troubleshooting, the only thing that fixed it was to flash the entire stock SBF as per the "Return to Stock" thread.
Keep in mind this erases EVERYTHING, including anything you have downloaded to the internal memory. So save anything important to your PC first, and put it back afterwards.
You can try other methods, but I fear they won't work - based on [much] experience.
Good Luck!

samwathegreat said:
I helped another user with an issue that matches what you have described exactly. After much troubleshooting, the only thing that fixed it was to flash the entire stock SBF as per the "Return to Stock" thread.
Keep in mind this erases EVERYTHING, including anything you have downloaded to the internal memory. So save anything important to your PC first, and put it back afterwards.
You can try other methods, but I fear they won't work - based on [much] experience.
Good Luck!
Click to expand...
Click to collapse
I feared this. I just can't imagine why this happened out of nothing. But thanks for the advice, I'll try to do this

Aha! At least you got some responses! I posted here http://forum.xda-developers.com/showthread.php?t=2826011 with the same issue and got none but yes I'm experiencing the same issue. Very dumb the phone just doesn't let you answer and takes the nav bar away
Sent from my XT1060

rocketsaucev2 said:
Aha! At least you got some responses! I posted here http://forum.xda-developers.com/showthread.php?t=2826011 with the same issue and got none but yes I'm experiencing the same issue. Very dumb the phone just doesn't let you answer and takes the nav bar away
Sent from my XT1060
Click to expand...
Click to collapse
Sorry @rocketsaucev2 . I must have missed your thread, otherwise I would have suggested this. I try to help, whenever possible. At least now you have some suggestions to go on.... Good Luck.

samwathegreat said:
Sorry @rocketsaucev2 . I must have missed your thread, otherwise I would have suggested this. I try to help, whenever possible. At least now you have some suggestions to go on.... Good Luck.
Click to expand...
Click to collapse
No sweat I didn't mean anything by it. Fwiw I did an fdr and re-fastbooted 4.4.4 (vzw) and everything is working now [emoji4]
Sent from my XT1060

Can't accept most incoming calls

I'm not a noob by any means. I've done all the normal troubleshooting. I've looked for other similar topics and none exist for this phone. I've tried everything that I can think. Having said that, please excuse me if i missed anything.
Basically, my issue is that I can't accept 95% of my incoming calls. I try to.... And the call hangs up when I press answer. I have the regular stock google dialer. I'm stock but rooted and unencrypted. I realize this may have to do with LTE still being on and not H+ but it's really annoying. It does switch to H+ but still hangs up.
I tried a few custom ROMs and the issue still exists. I've ensured that notifications are checked in the dialer app.
Someone please help me. Maybe I'm missing something simple. It's really annoying not being able to accept a call and having to call people back for every call received.
Please and thanks

And now I've officially tried EVERY ROM for this phone and still.... Can't answer incoming calls. Ugh. Someone please help

Have you tried updating your radio? Have you tried setting your phone in non-LTE so at most it only utilizes H+/H/3G?

Have you cleared cache and tried it in safe mode?

@zephiK thank you for the ideas. Flashed the new radio from your thread... Issue still persists. I haven't gone to just 3g yet because I use my phone a lot for work (law enforcement) and need the LTE speed when identifying people
Edit: tried using 3g and 2g anyways.... Still hangs up whenever I answer incoming calls. Ugh

PDP///M said:
Have you cleared cache and tried it in safe mode?
Click to expand...
Click to collapse
I have cleared both cache and dalvik cache. I can't get safe mode to work..... I'm using liquid smooth at the moment and when holding power off it doesn't show the option for safe mode

Well I figured out holding reboot gives the safe boot option. My phone bootlooped. I'm going to have to totally undo everything on my phone. Lock and unroot my phone. Then I'll start over using only stock without unlocking or rooting first then continue this trouble shoot.
If anyone can think of anything else please let me know thank you and merry Christmas

I had the same issue with mine. I thought I was going crazy. Hope you get it worked out. I sent mine back to Motorola yesterday for a refund.
Sent from my iPhone 6 Plus using Tapatalk

Update : Solved....
I wiped everything and started over. I flashed stock and went into safe mode. Calls worked. So it was easy to figure out... It was a downloaded app. A call blocker that was blocking everything instead of just the calls it was supposed to.
Thank you to those who offered opinions, suggestions, and comments

I had the same issue with the N5 on att. Was rooted and used a tool that opened a Sprint "only" service menu. Played with a setting and boom, i had voice. Data worked no problem throughout this ordeal.

Have the same problem with a Nexus 6, suddenly the phone did not show up any incoming call screen/window or way to slide out to answer an incoming call. It rings but there is not way to answer the call, even trying to go to the task bar and see if there is a window up there to answer it, no notification or window to press and answer.
This phone is not rooted nor have an application to block calls. it is with lollipop 5.01.
Any ways to solve this horrible bug? This bug is driving me nuts.

Ear speaker stopped working after update to 5.1

Well I updated my Moto X XT1092 to 5.1 yesterday. Since then, the ear speaker has stopped working during both incoming calls and outgoing calls. I can hear everything clearly while on loud speaker, however i can't hear a thing while enabling the ear speaker. The person I am talking to can hear everything though. After the update, i cleaned the device using clean master. I haven't done a factory reset yet and haven't done anything in the recovery either, hoping there is an easier fix to it. Can anybody help me fix it?

I am having the exact same issue. But in my case the earpiece worked initially and suddenly stopped working from yesterday. I tried rebooting the phone as well as rebooting in safe mode. Both didnt help. I also tried to clear the cache and data for the phone and dialer app, which didnt help either? I am planning to do a factory reset. Will that have any impact? I was on 5.0 pure edition when i sideloaded the 5.1 soak LPE23.32-14.

I forgot to mention that the earpiece worked initially in my case too. I did make one phone call and everything was fine till that point. And then it all started few minutes later. I did an ota update and I really wasn't expecting such issue. So if clearing cache and the dialler didn't help you fix the issue, I guess our only option is to factory reset. Let me know if factory resetting fixes the issue.

rectifyy said:
I forgot to mention that the earpiece worked initially in my case too. I did make one phone call and everything was fine till that point. And then it all started few minutes later. I did an ota update and I really wasn't expecting such issue. So if clearing cache and the dialler didn't help you fix the issue, I guess our only option is to factory reset. Let me know if factory resetting fixes the issue.
Click to expand...
Click to collapse
The factory reset didnt help too. Still having the same issue after factory reset

http://salloiacono.com/2015/02/27/fix-unable-to-hear-calls-on-moto-x-2nd-gen/
Well, i found this link and it gives instructions on how to fix the earpiece issue...I will give it a go later. I am very surprised that factory reset didn't help either.

rectifyy said:
http://salloiacono.com/2015/02/27/fix-unable-to-hear-calls-on-moto-x-2nd-gen/
Well, i found this link and it gives instructions on how to fix the earpiece issue...I will give it a go later. I am very surprised that factory reset didn't help either.
Click to expand...
Click to collapse
This didnt help either, Still the issue persists even after following every steps on that tutorial. Let me know if you have any luck with that
UPDATE:Finally got it working after updating to the latest build 23.16.3 posted in the general section

Nothing has worked for me so far. Is your phone xt1905? Well mine is xt1902 and I had updated it through ota before the entire issue started, and the build is 23.16.1. So I guess I'm already on the latest build. Do you have any suggestion regarding what i should do?

Hi,
I am also facing the same problem. I just updated my phone to 5.1 and now my ear speaker is not working one thing i noticed is if i connect a headphone, i am able to hear the sound, but the internal ear speaker of the phone is not working
Have anyone found any solution for it ?

Ear Speaker stop working after 5.1 update
Hi
I am also have same issue of ear speaker after 5.1 update.
I have done cache clear it doesn,t help.
I have done factory reset thrice my Moto X2.
After reset ear speaker start working but when i update pre installed apps then again ear speaker stop working. I have done it twice.
Third time i have reset my phone and now i am not updating any app.. its working fine..
Please help me to get out from this issue..
thanks

Ravneet Lohchab said:
Hi
I am also have same issue of ear speaker after 5.1 update.
I have done cache clear it doesn,t help.
I have done factory reset thrice my Moto X2.
After reset ear speaker start working but when i update pre installed apps then again ear speaker stop working. I have done it twice.
Third time i have reset my phone and now i am not updating any app.. its working fine..
Please help me to get out from this issue..
thanks
Click to expand...
Click to collapse
Someone over in the Motorola forums suggested checking to see if hearing aid compatibility was enabled in the settings of the dialer, and disabling it if it was.

Resolution for earpiece not working after 5.1 upgrade on moto x 2nd gen
walrusmonarch said:
someone over in the motorola forums suggested checking to see if hearing aid compatibility was enabled in the settings of the dialer, and disabling it if it was.
Click to expand...
Click to collapse
please note : Go to dialer and disable hearing aid, earpiece will start working.
No need of factory reset

I haven't updated to 5.1 and hearing aid isn't enabled.. Only thing I can think of is the dictionary update wifi required notification being the last thing that was done before losing sound in the ear piece. To remove dictionary updates is there a specific app I can clear data from?

owaismomin said:
please note : Go to dialer and disable hearing aid, earpiece will start working.
No need of factory reset
Click to expand...
Click to collapse
You legend, this worked! I've been trying everything. How the hell did they get enabled during the 5.1 update?
I found it a bit weird that it was working after factory reset and then suddenly stopped.

found this thread because my earpiece stopped working today. stock android 5.1 att moto x 2014. tried a bunch of stuff (hearing aid, wipe cache, reboot,..) didnt work. What did work for me was as simple as it gets. in my settings i turned everything off except cell signal (wifi, blutooth, location, screen rotate...) tried a call it worked. Dont know why or how but it did. havent tried turning everything back on yet. a bit scared to. Hope this helps someone.
!!UPDATE!! I do not think that helped . went out again and turning everything off didnt work.... So i back tracked to what I did before turning everything off. that step got my speaker back again for now at least. What that step was is i called my voicemail and inserted headphones in and out a couple times. I am thinking that the dialer thinks there are headphones plugged in so no speaker. I also believe it has to do with the dialer software since all other sounds and apps come out loudspeaker. using internal speaker test app internal speaker does not work when it is out. If it goes out again i will try headphones in that app to see if that resets it.
on I side note i just realized all my homescreen apps and widgets are gone. they are still installed just not on homescreen

So did anyone reach an effective solution regarding this issue or determined the root cause? It just happened to me today and i have been trying everything i have read online but nothing worked. Any help would be greatly appreciated.

what finally worked for me was cleaning headphone jack. you can do this at your own risk. i pulled most of cotton off a qtip. put alcohol on it and cleaned it. i did not think this was problem because any app that used the loudspeaker worked even calling worked with speakerphone. so my thinking was it is not dirty but i cleaned it and have not had a problem for about 2 weeks now.

affiatic said:
what finally worked for me was cleaning headphone jack. you can do this at your own risk. i pulled most of cotton off a qtip. put alcohol on it and cleaned it. i did not think this was problem because any app that used the loudspeaker worked even calling worked with speakerphone. so my thinking was it is not dirty but i cleaned it and have not had a problem for about 2 weeks now.
Click to expand...
Click to collapse
Tried doing that as well, didn't work.
Did anyone else find any solution?
I have wiped cache, cleaned the headphone jack, did the hearing aid thing.
Nothing has worked.

affiatic said:
what finally worked for me was cleaning headphone jack. you can do this at your own risk. i pulled most of cotton off a qtip. put alcohol on it and cleaned it. i did not think this was problem because any app that used the loudspeaker worked even calling worked with speakerphone. so my thinking was it is not dirty but i cleaned it and have not had a problem for about 2 weeks now.
Click to expand...
Click to collapse
Found the solution, it was water damage actually.
My mom forgot to tell me that water went in through the headphone jack.
And as water conducts electricity the phone thought headphones were plugged in. Cleaning it with a cloth and a toothpick and then shaking the phone a few times fixed it.
I think that's why cleaning your headphone jack fixed it as well affiatic, water went in probably.

My friend is suffering from the same situation.
1. Tried clearing data + cache for dialer app.
2. Hearing aid compatibility disabled.
3. Did factory reset.
Nothing has worked so far.
Can anybody elaborate the solution suggested in the below link? (Im getting 403 error opening the link.)
http://salloiacono.com/2015/02/27/fix-unable-to-hear-calls-on-moto-x-2nd-gen/
Click to expand...
Click to collapse
Would be grateful if someone could provide a valide solution.
Model :- XT1092
Build :- 23.16.3

Moriarty82 said:
My friend is suffering from the same situation.
1. Tried clearing data + cache for dialer app.
2. Hearing aid compatibility disabled.
3. Did factory reset.
Nothing has worked so far.
Can anybody elaborate the solution suggested in the below link? (Im getting 403 error opening the link.)
Would be grateful if someone could provide a valide solution.
Model :- XT1092
Build :- 23.16.3
Click to expand...
Click to collapse
Have you ever tried to make or receive a call on your Moto X and you hear nothing on the other side, almost as if there isn’t even a connection made? Then when you try to call again, for some reason it works?
If you have experienced this, you also understand how frustrating it can be when you have to hang up and dial again, just to make a simple call. This problem plagued me for months of owning my 2014 Moto X, searching everywhere for a resolution to this hugely annoying problem. It wasn’t only me who was experiencing this issue either. A friend with the same phone was having the exact same problem as I, however it was impacting them even more, since it was used for their business. At this point, I figured that it wasn’t only the both of us experiencing the issue, but potentially many others owners as well. After much more searching, I came across a similar issue on a different phone, which listed some ideas to fix the issue. To my surprise, when I completed the process, the problem was fixed and has yet to return. Here is what I did…
Fix Inability to Hear Calls on Moto X
I had tried many different things to fix this issue, such as switching from Dalvik to Art, then back to Dalvik again. Rebooting the phone also didn’t seem to help much at all. Now for what fixed the error (scroll below for the steps).
First, I wanted to clear all cache, as that can sometimes fix simple issues. After I had entered the Recovery menu and cleared the cache, I noticed the problem had stayed away for a bit longer than a reboot, but eventually it came back again. Next, I put the phone into Safe Mode. Once the phone rebooted into Safe Mode, I shut down the device and plugged it in to my wall charger for two hours. To my surprise, after two hours when I turned my phone back on and tried making a call, I could hear the other side. The problem was gone and has yet to return, months later.
Anybody that has experienced this same issue, should try the steps below. It may just make your phone much less frustrating to operate.
Putting the Moto X into Recovery Mode to Delete Cache:
1. Power off your phone, by pressing down the power button until the power menu pops up and selecting*Power Off.
[http://salloiacono]
2. Wait a few seconds, then proceed to next step.
3. Hold down the*Volume Down*for a second, the while still holding down the*Volume Downbutton, also hold down the*Power Button*for about 3 seconds, then let go of*Power Button. If you did this correctly, you will see the*Boot Menu.
[http://salloiacono]4. Press the*Volume Down*button, until you have*Recovery*highlighted. Then pressVolume Up*to select*Recovery.
5. Your phone will appear to reboot and you should see this little guy.
[http://salloiacono]
Don’t worry, you didn’t break anything.
6. Now you must enter the*Recovery Menu.
– For Android 4.4.4: Hold down the*Volume Up*button for about 10-15 seconds and while holding that down, press the*Power Button.You should see a new menu pop up.
– For Android 5.0: Hold down the*Power Button*for a few seconds and while holding that down, press the*Volume Up*key. You should see a new menu pop up.
[http://salloiacono]
7. Press*Volume Down*until you have*Wipe Cache Partition*highlighted, then press thePower Button.*Your phone will now reboot. It is time for the next step.
Putting your Moto X into Safe Mode
1. Once your phone has fully rebooted, you are now ready to put your phone into*Safe Mode. Hold down the*Power Button*until thePower Menu*pops up. Now press and hold thePower Off*button.
[http://salloiacono]
2. After a few seconds, you should see a new window pop up warning about*Safe Mode. Press*OK. Your phone will now reboot intoSafe Mode.
[http://salloiacono]
3. Once your phone reboots into*Safe Mode,Power Off*your phone.
4. With your phone powered off, plug it into your wall charger for 2 hours.
5. After 2 hours, you may unplug your phone and turn it back on. Now you should be able to make and receive calls without the issues you were experiencing before!
Hope this works as well for you as it did for me!
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