Database Develop

[Q] Unlocking AT&T Moto X

Hi there!
I'm having hard days trying to unlock my Moto X by AT&T. I've got the phone almost a month ago and the problem is that I can't get the unlock code from any service, they just can't find it.
I made a few calls to AT&T and as I understood operators can't give unlock codes anymore. They asked me to go to att.com/deviceunlock to fill the unlock request form.
The form includes field called "Wireless number" and since I live in Russia I cannot provide any US number.
Is there a kind person who could get the code for me, filling the form with his wireless number (I can pay for that)?
Or maybe anyone knows another way to unlock the device?
Thanks a lot!

kizhaevv said:
Hi there!
I'm having hard days trying to unlock my Moto X by AT&T. I've got the phone almost a month ago and the problem is that I can't get the unlock code from any service, they just can't find it.
I made a few calls to AT&T and as I understood operators can't give unlock codes anymore. They asked me to go to att.com/deviceunlock to fill the unlock request form.
The form includes field called "Wireless number" and since I live in Russia I cannot provide any US number.
Is there a kind person who can get the code for me, filling the form with his wireless number (I can pay for that)?
Or maybe anyone knows another way to unlock the device?
Thanks a lot!
Click to expand...
Click to collapse
Try out swiftunlock as they are legit and I have used them many times.

Sorry I cannot help you OP. I just hope I dont have any problems unlocking it once I get my Moto X

NickB2008 said:
Try out swiftunlock as they are legit and I have used them many times.
Click to expand...
Click to collapse
Thank you for the advice. Just sent them a payment. (swiftunlock.net, right? There are plenty of swiftunlocks on google )
I still hope that some at&t customer could help me...

kizhaevv said:
Thank you for the advice. Just sent them a payment. (swiftunlock.net, right? There are plenty of swiftunlocks on google )
I still hope that some at&t customer could help me...
Click to expand...
Click to collapse
Were you able to get the unlock code?

anirudh412 said:
Were you able to get the unlock code?
Click to expand...
Click to collapse
Not yet

Finally received the code here: theunlockingcompany dot com

kizhaevv said:
Finally received the code here: theunlockingcompany dot com
Click to expand...
Click to collapse
Wow, that's a long wait! Glad to hear that you were able to finally unlock your X.

wmdunn said:
Wow, that's a long wait! Glad to hear that you were able to finally unlock your X.
Click to expand...
Click to collapse
Unfortunately that was not me who got phone unlocked, that was a guy that bought from me. And it happened about 2 months ago, so that was not a very long wait

T-Mobile X bootloader unlock

Got my XT1053 today, which is supposed to be bootloader unlockable. But when I tried, it says not eligible. Anybody know how long it takes Motorola to update its system? I feel like I've seen other similar posts and I'm just trying to gauge how long I should elect to wait before I can unlock. Thanks.
Sent from my XT1053

phositadc said:
Got my XT1053 today, which is supposed to be bootloader unlockable. But when I tried, it says not eligible. Anybody know how long it takes Motorola to update its system? I feel like I've seen other similar posts and I'm just trying to gauge how long I should elect to wait before I can unlock. Thanks.
Sent from my XT1053
Click to expand...
Click to collapse
I'm sure it's not the answer you are looking for but when I logged on to get my unlock code after two weeks it was there. I'm sure it was there sooner but I never checked until right after I heard the news that lenovo was buying motorola. Soooooooooo, you should have it in less than two weeks anyway.........

phositadc said:
Got my XT1053 today, which is supposed to be bootloader unlockable. But when I tried, it says not eligible. Anybody know how long it takes Motorola to update its system? I feel like I've seen other similar posts and I'm just trying to gauge how long I should elect to wait before I can unlock. Thanks.
Sent from my XT1053
Click to expand...
Click to collapse
not sure what your talking about because if you want to unlock your bootloader you need to do here
https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/87215/action/auth
scroll down till you see Moto X US / Sprint, USC, TMO then click on unlock and follow the directions

dray_jr said:
not sure what your talking about because if you want to unlock your bootloader you need to do here
https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/87215/action/auth
scroll down till you see Moto X US / Sprint, USC, TMO then click on unlock and follow the directions
Click to expand...
Click to collapse
I'm saying when I enter my unlock code at that site, it tells me my device is ineligible, even though the T-Mobile X is most certainly bootloader unlockable. I read other people experienced the same thing and then it worked a few days later.
Sent from my Nexus 7

phositadc said:
I'm saying when I enter my unlock code at that site, it tells me my device is ineligible, even though the T-Mobile X is most certainly bootloader unlockable. I read other people experienced the same thing and then it worked a few days later.
Sent from my Nexus 7
Click to expand...
Click to collapse
That is interesting for sure i guess i would give it a couple days and try again.
if you dont won't to wait to root you can use the root for locked bootloaders you will just have to wait till you unlock to install a custom recovery.

I got the same problem. T-mobile Moto X purchased while the Cyber Monday.
I tried to unlock the bootloader. And the system says that "Your device does not qualify for bootloader unlocking.":crying:

When you get the string of numbers and letters while in Fastboot copy and paste them to notepad and remove all spaces then copy and paste it to the Moto site where it asks for your unique code. Hope this helps! I had the same issue and this worked.
Sent from my iPad using Tapatalk

After reading the initial post I decided to get my unlock code just to keep it handy as well. Much to my surprise, I too am see a message indicating that my device is not eligible. I have the GSM Unlock MotoX that I bought around January 6th. Lets hope that this is just a temporary situation.

Just got an unlock code! A couple hours ago it said "Your device does not qualify for bootloader unlocking". So try!
P.S. I bought Moto X GSM Unlocked T-Mobile 32GB two weeks ago.

Update: got my unlock code on Sunday night. So took ~2 days from receipt of phone to being unlockable.
Sent from my XT1053 using Tapatalk

Ok just tried again a few moments ago and it worked this time around.
OneOfTheMost said:
Just got an unlock code! A couple hours ago it said "Your device does not qualify for bootloader unlocking". So try!
P.S. I bought Moto X GSM Unlocked T-Mobile 32GB two weeks ago.
Click to expand...
Click to collapse

[Q] T-Mobile Bootloader Unlock

I bought my T-Mobile Moto X back in October direct from Motorola. I have had ongoing battery drain issues and as a last ditch effort I figured I would do a factory reset. Since I'm doing that I was going to unlock the bootloader and be ready for root on 4.4.2.
I ran through the motorola bootloader check online 3 times. I've punched in the long code 6 different time and I keep getting told my phone is not able to be unlocked.
Am I missing something? Any idea why I might be having this problem?
I bought T-Mobile for this reason and now it seems moto won't allow it.
Thanks.
Steve

svennn said:
I bought my T-Mobile Moto X back in October direct from Motorola. I have had ongoing battery drain issues and as a last ditch effort I figured I would do a factory reset. Since I'm doing that I was going to unlock the bootloader and be ready for root on 4.4.2.
I ran through the motorola bootloader check online 3 times. I've punched in the long code 6 different time and I keep getting told my phone is not able to be unlocked.
Am I missing something? Any idea why I might be having this problem?
I bought T-Mobile for this reason and now it seems moto won't allow it.
Thanks.
Steve
Click to expand...
Click to collapse
If you entered the codes generated by your phone correctly into Moto's web site, then call Moto. Some have found that Moto hasn't entered their phone into the database right yet. It takes anywhere from 24 to 48 hours usually, but since its been months, there is definitely something wrong or missed so calling them will be your best bet.

KidJoe said:
If you entered the codes generated by your phone correctly into Moto's web site, then call Moto. Some have found that Moto hasn't entered their phone into the database right yet. It takes anywhere from 24 to 48 hours usually, but since its been months, there is definitely something wrong or missed so calling them will be your best bet.
Click to expand...
Click to collapse
OK, I sent them an email with an attachment of a screen shot showing my code. I'll wait and see what they say then call if needed.
Thanks.

svennn said:
OK, I sent them an email with an attachment of a screen shot showing my code. I'll wait and see what they say then call if needed.
Thanks.
Click to expand...
Click to collapse
I just thought I would give a follow up to my post.
I went through level 1,2, and 3 support. I was told it must be a DE phone (even when their own website clearly says different) to unlock. Level 3 finally asked to to post on the Moto X forum as the software engineers monitor it and they would help me.
So now I wait.......

svennn said:
I just thought I would give a follow up to my post.
I went through level 1,2, and 3 support. I was told it must be a DE phone (even when their own website clearly says different) to unlock. Level 3 finally asked to to post on the Moto X forum as the software engineers monitor it and they would help me.
So now I wait.......
Click to expand...
Click to collapse
post on forums where? I have some issues of my own I'm struggling with.

drago10029 said:
post on forums where? I have some issues of my own I'm struggling with.
Click to expand...
Click to collapse
The Motorola forums.
https://forums.motorola.com/hives/a440c30711/posts

That is such a bull**** response. I hope this quickly gets resolved for you.
Sent from my XT1053 using XDA Premium 4 mobile app

svennn said:
The Motorola forums.
https://forums.motorola.com/hives/a440c30711/posts
Click to expand...
Click to collapse
Thanks just posted my issue! also you boot loader people should post in the Motorola forums. It seems to get actual Motorola attention.

I think everybody here already knows this, but the non-DE T-Mobile bootloader is indeed unlockable. I've done it with 4 different T-Mobile Xs. None of which were dev editions.
It's a travesty and it's inexcusable that high level tech support at Motorola would say otherwise. Ridiculous.
Sent from my XT1053

Did you remove the spaces between the four lines of the unlock code after pasting?

[Q] Moto X (XT1060) Developer Edition can't get unlock code

Hello,
I just recieved my Developer Edition Moto X with black front, white woven back, with words Developer Edition on the back. It's model xt1060 verizon phone.
I follow the steps on motorola's website to unlock the phone no problem.
https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-a
I sucesfully enter fastboot, and do the required command to get my device ID.
I paste in my device ID, (the device ID is properly entered.)
Click Can my device be unlocked? and... I get the message "Your device does not qualify for bootloader unlocking"
So I'm 100% sure I have a developer Edition Moto X.
Aren't all Developer edition phones able to unlock bootloader? Anyone else experiencing this and know of a workaround?

Input the following sentence in Google and go to the first link you get:
my device does not qualify for bootloader unlocking

There is a thread on Motorola's forums, but I haven't posted enough here to insert links (forever lurker!)
Looks like the September batch of Dev editions aren't in Moto's database of unlockable devices just yet.

aForcefulThrust said:
Hello,
I just recieved my Developer Edition Moto X with black front, white woven back, with words Developer Edition on the back. It's model xt1060 verizon phone.
I follow the steps on motorola's website to unlock the phone no problem.
https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-a
I sucesfully enter fastboot, and do the required command to get my device ID.
I paste in my device ID, (the device ID is properly entered.)
Click Can my device be unlocked? and... I get the message "Your device does not qualify for bootloader unlocking"
So I'm 100% sure I have a developer Edition Moto X.
Aren't all Developer edition phones able to unlock bootloader? Anyone else experiencing this and know of a workaround?
Click to expand...
Click to collapse
Please see -> https://forums.motorola.com/posts/132580d3df
Actually that thread is directing people to -> https://forums.motorola.com/posts/f2061da875?page=1
ANd there is a suggestion by one person to use Firefox instead of Chrome. With Chrome he had got the message, and with Firefox it worked.
Btw, I'm just curious did you buy it direct from Moto, or from some place else?

Thanks guys! That thread on motorola's website explained everything. I have emailed Motorola my phone's info and should get an unlock code shortly I hope.
I bought my phone on ebay, new for 220. Can't post the link...

Yeah basically all of those on ebay were a batch that did not get programed right leaving the factory. There are quite a few of us but it seams they are going to fix it, and numerous people have been told they are still warrantied.
At first they were manually giving out unlock codes, but when it became apparent there were as many people needing them as there are they decided they needed a better solution, so we have been waiting for them to come up with one. Not much info given yet but they are working on it and seem intent to fix this.

I also seem to have ran into this issue tonight. Just bought from the same person on ebay you most likely did and I'm getting the same error message. Just posted my info there so hopefully we get our codes soon! If you hear back from moto support let us know! Thanks!

I also grabbed one of those off of eBay for $220 and unlocked it immediately with no issues. I copied everything from the command prompt by right click, select all and control-c and pasted the entire thing into MS Word. I then deleted everything else and pasted the code into the website and the unlock code was sent to my gmail almost instantly.
---------- Post added at 11:20 AM ---------- Previous post was at 11:19 AM ----------
Oh and mine was an old 2013 build and came with 4.2.2. Lol

I'm still waiting for my Moto X XT1053 I bought from the same seller. Do the GSM unlocked models have the same issue?

One thing to note, their forum post says to wait 24 hours after getting your phone. I think they have some backeed system that requires the phone to be active for 24 hours (thier return window?) to be eligible for an unlock code. Another thing that threw me off was i removed all the spaces in my long ass number code thingy but i left a trailing white space. Triple check that there is no white space before, after, or anywhere in middle of your code. Lastly if you do call motorolla just get them to put you straight to tier two, i spent nearly an hour arguing with some guy on tier one who knew absolutely nothing about the dev edition, unlock keys, or their warranty policy.
**i got the gsm dev unlocked white back for 230$ from that ebay guy, and my key eventually worked after a bunch of failed tries, and a ton of useless time on the phone.

Freedomcaller said:
One thing to note, their forum post says to wait 24 hours after getting your phone. I think they have some backeed system that requires the phone to be active for 24 hours (thier return window?) to be eligible for an unlock code. Another thing that threw me off was i removed all the spaces in my long ass number code thingy but i left a trailing white space. Triple check that there is no white space before, after, or anywhere in middle of your code. Lastly if you do call motorolla just get them to put you straight to tier two, i spent nearly an hour arguing with some guy on tier one who knew absolutely nothing about the dev edition, unlock keys, or their warranty policy.
**i got the gsm dev unlocked white back for 230$ from that ebay guy, and my key eventually worked after a bunch of failed tries, and a ton of useless time on the phone.
Click to expand...
Click to collapse
I just got mine to work. Downloaded Firefox and kept pressing the unlock button until it worked. Now I'm unlocked and rooted!

Guys, it can take 24-48 hours after initial activation for the code to generate. Mine took about 24 hrs.
Free storage from Copy:
https://copy.com?r=cScoov

I always request my code before I even activate my phone (Verizon XT1060 Dev Edition). I just open the box, pop out the SIM, boot to fastboot, run the command to get the unique id, paste it in the browser on Motorola's page and get my code in 5 to 10 seconds. I've done 5 phones like this, one of them being earlier today.
Unlock the phone (since it wipes it...why set it up before unlocking), power it off, put my SIM in and go.

For those who didn't read the linked moto thread, The OP was concerning the September 2014 batch that left the factory programed incorrectly, and thus could not be unlocked normally. Follow the links in the early posts and follow the directions to contact Motorola and they will email you your unlock code, I got mine last night.
Seems to have only effected the XT1060 dev editions, probably a mix up where they were programed as regular vzw phones.

I also ran into the same problem for the first week after receiving my phone. I ended up calling Moto in hopes they'd just give me the code. That didn't happen, but the rep told me the phone must be activated on the network (verizon in my case) before your phone "qualifies" for an unlocked bootloader. I activated, made a few test calls, and Moto finally detected my phone as "qualified." Smooth sailing from there
https://www.youtube.com/watch?v=hNPS38z0Xnk
I followed instructions from that video. Really straight forward.

So, got my Moto X today. It's the XT1053 but I also encountered the same problem. Waited a bit and used Firefox. Bootloader unlocked and rooted now. Thanks to the suggestions, I would've panicked. Lol.
Got the phone from the same seller.
Sent from my XT1053 using XDA Free mobile app

Moto X won't unlock from AT&T with provided codes

Just like many other posters, I have a Moto X 1st generation locked to AT&T which has been impossible to unlock for over a year. The difference in this case is that I've had 2 different unlock codes, provided by AT&T on phone which have not worked, giving the same message as it ever did (after any random numbers or tried codes): "network unlock request unsuccessful". I am now searching for unnoficial alternatives, as I believe my phone might be defective. Any alternative or enlightment on what I might have done wrong would be deeply appreciated.
P.S.: I am not the original owner of the phone. It was bought by my aunt in USA and months later given to me, then I brought it to Brazil.

there are few websites which send codes if paid
melissaellen said:
Just like many other posters, I have a Moto X 1st generation locked to AT&T which has been impossible to unlock for over a year. The difference in this case is that I've had 2 different unlock codes, provided by AT&T on phone which have not worked, giving the same message as it ever did (after any random numbers or tried codes): "network unlock request unsuccessful". I am now searching for unnoficial alternatives, as I believe my phone might be defective. Any alternative or enlightment on what I might have done wrong would be deeply appreciated.
P.S.: I am not the original owner of the phone. It was bought by my aunt in USA and months later given to me, then I brought it to Brazil.
Click to expand...
Click to collapse
I forgot the name of the site.
but I once bought a code for my friend's T-Mobile Note 3 from a site.
Received the code within 15 minutes of payment.
I will check with him whether he has that mail (to find the name of the site)

nijom said:
I forgot the name of the site.
but I once bought a code for my friend's T-Mobile Note 3 from a site.
Received the code within 15 minutes of payment.
I will check with him whether he has that mail (to find the name of the site)
Click to expand...
Click to collapse
Hey nijom,
I already have the code. I found out it's always the same code for any phone, as it comes from its IMEI. Problem is, the code that should work gives out an error message instead. Thanks for your help anyway!

melissaellen said:
Just like many other posters, I have a Moto X 1st generation locked to AT&T which has been impossible to unlock for over a year. The difference in this case is that I've had 2 different unlock codes, provided by AT&T on phone which have not worked, giving the same message as it ever did (after any random numbers or tried codes): "network unlock request unsuccessful". I am now searching for unnoficial alternatives, as I believe my phone might be defective. Any alternative or enlightment on what I might have done wrong would be deeply appreciated.
P.S.: I am not the original owner of the phone. It was bought by my aunt in USA and months later given to me, then I brought it to Brazil.
Click to expand...
Click to collapse
Hi,
I'm having a similar problem. Tried the codes (from AT&T and also another vendor) and it didn't work. It's possibly permanently locked but I can't confirm. Did you ever manage to solve your problem?