Hi, i have a xperia SP. I think it's a known issue: The touch screen does not work properly when the phone is placed on a flat surface. I thought: I go to the service center!
I went three times to the service center, and the third time they gave me a new SP, but this also has the same problems. Now, what should I do? I do not want to go back to the service center because it is useless (it remained in service a month, three times, now I'm tired). Do you have any solution to solve the problem?
My SP is original, v.205 (the problem also existed in previous versions) and I have already tried in vain to repair the software with PC Companion.
Thanks for the help, good day.
p.s. sorry for my english ;-(
Yeah.This is a known problem.I also have this problem.
therefore...no solutions?
Unfortunately no
Related
Hi all,
I recently bought my TX overseas, and updated to 3.197. It was fine for the first few days, until today, I turned on my phone, it came up with a blank screen.
All the functions seems to be working fine, even the touch screen, except that the screen itself is blank. I don't know what is wrong with it. I live in New Zealand, and I bought the phone in Taiwan a few weeks ago, and they don't sell TX or T in NZ, and I don't have a way to repair unless I go to somewhere that sells TX, or fly to Taiwan and get it fixed. :crying:
I called Sony in Taiwan, and did everything they suggested me to do, including repairing through PCcompanion, resetting, waiting for a few hours then turning it on again and the screen is still blank. Is there anyone that knows a way to fix this or have experienced similar problem?
I really want to be able to use my phone again. Any help would be truly appreciated!
RTB
Tacoru said:
Hi all,
I recently bought my TX overseas, and updated to 3.197. It was fine for the first few days, until today, I turned on my phone, it came up with a blank screen.
All the functions seems to be working fine, even the touch screen, except that the screen itself is blank. I don't know what is wrong with it. I live in New Zealand, and I bought the phone in Taiwan a few weeks ago, and they don't sell TX or T in NZ, and I don't have a way to repair unless I go to somewhere that sells TX, or fly to Taiwan and get it fixed. :crying:
I called Sony in Taiwan, and did everything they suggested me to do, including repairing through PCcompanion, resetting, waiting for a few hours then turning it on again and the screen is still blank. Is there anyone that knows a way to fix this or have experienced similar problem?
I really want to be able to use my phone again. Any help would be truly appreciated!
Click to expand...
Click to collapse
I thought My phone died a week after I updated via Sony companion. Just needed to turn it off an on. Hold Power and Volume up until it reboots. If you have done this already I can't say I have much hope for it and return to base.
Have you not insured the phone?
In the UK you are asking for trouble if you don't insure your phone.
Sounds like you will need to pay for a recommended repair centre to fix it. Sony should be able to give you a list of contacts near you if you have to send your handset abroard then it's what you have to do.
****!! don't scared me I just bought tx today.
Tacoru said:
Hi all,
I recently bought my TX overseas, and updated to 3.197. It was fine for the first few days, until today, I turned on my phone, it came up with a blank screen.
All the functions seems to be working fine, even the touch screen, except that the screen itself is blank. I don't know what is wrong with it. I live in New Zealand, and I bought the phone in Taiwan a few weeks ago, and they don't sell TX or T in NZ, and I don't have a way to repair unless I go to somewhere that sells TX, or fly to Taiwan and get it fixed. :crying:
I called Sony in Taiwan, and did everything they suggested me to do, including repairing through PCcompanion, resetting, waiting for a few hours then turning it on again and the screen is still blank. Is there anyone that knows a way to fix this or have experienced similar problem?
I really want to be able to use my phone again. Any help would be truly appreciated!
Click to expand...
Click to collapse
Did you try any of the following?
1) Install a stock .FTF using Flashtool, preferably the 7.0.A.1.307 firmware that came with the phone.
2) Downloading the Sony Ericcson Update Service program and using that to force an update to .3.197?
I am having exactly the same issue today. The phone is working but not the screen. The backlight, touch panel are all functional except the lcd panel. Could this be caused by the cable connector?
By the way, I don't think it has anything to do with firmware upgrade. Mine has been running the latest firmware for weeks until today.
Update: I opened the phone and checked all cable connectors and they are all firmly connected...Maybe the screen is busted... OP, were you using the oem battery?
Update 2: atteched some teardown pictures of xperia tx.
I have a Xperia Z C6602 that can't find any network at all and u can't have even emergency call. I have flashed it with orginal firmware but no change I didn't see. I have a bigger problem, Its LCD had 2-3 line on its corner that I think it was because of crash but after dissassembly I have a black screen. The phone is on and touch is working but I have no display, please help. sorry because my bad english
Hi,
I had faced a similar problem on my 6602.
Tried everything but the phone just couldnt find the network.
Finally I had to take it to the service center and because the phone was under warranty, they replaced it.
According to them, it is some kind of hardware problem.
So I got my Z3C about a month now. 6 weeks ago I thoughed my phone broke, suddenly it was dead. It looked like it was bricked, but I didn't do anything with it. There was no charging light, no fibrating on a hard reset, nothing. There was not even a connection with the adb.
So I send it to a repair point and they fixed it for me. I had no idea what that do, but I was happy with it.
Yesterday it happend again and I was pretty angry. A 3 month phone broke twice! I contacted the store, because I want a new one and not another repair, because i have no faith in another repair.
Now here comes the thing. Today I tried my phone again and suddenly it was working again.
You might think I should be happy, but I'm absolulty not, because now it is hard to prove there is something wrong with my device.
I suspect the repairpoint didn't fix anything, because it was working again at that point. So they just did a factoryreset
Has anyone experienced something like this or has any clue what the problem is?
Thanking in advance.
Info
Robin94 said:
So I got my Z3C about a month now. 6 weeks ago I thoughed my phone broke, suddenly it was dead. It looked like it was bricked, but I didn't do anything with it. There was no charging light, no fibrating on a hard reset, nothing. There was not even a connection with the adb.
So I send it to a repair point and they fixed it for me. I had no idea what that do, but I was happy with it.
Yesterday it happend again and I was pretty angry. A 3 month phone broke twice! I contacted the store, because I want a new one and not another repair, because i have no faith in another repair.
Now here comes the thing. Today I tried my phone again and suddenly it was working again.
You might think I should be happy, but I'm absolulty not, because now it is hard to prove there is something wrong with my device.
I suspect the repairpoint didn't fix anything, because it was working again at that point. So they just did a factoryreset
Has anyone experienced something like this or has any clue what the problem is?
Thanking in advance.
Click to expand...
Click to collapse
first of all you should make it clear If it s software problem (which level of software) or hardware
to get this u can Repair Xperia firmware by PCC to install fresh firmware
after that if problem remains u can be sure that problem is in hardware and ask for replace
in repair center they may just install new rom and return it so just ask for replacement
:good:
I k now this post is a little old but I have the same problem. After 6 weeks of flawless use my Z3C suddenly died. Nothing would bring it back to life. I spent several hours on the phone to sony support to no avail. We tried numerous manual and computer related fixes to no avail (including flashing a new stock rom which didn't work because no phone could be detected). Finally the tech gave up and said to return to return it to where I bought it. I was in the process of doing that when suddenly the phone worked again when I pressed the power button. battery charge was showing as 74%. Unfortunately I didn't do a factory reset while I had the chance.
This afternoon I didn't use the phone for 3 hours and now it's dead again. Nothing will wake it up again.
To me it sounds like a hardware fault, not software. This is a near new phone. This shouldn't be happening. I've searched the net and found numerous others having the same problem and in every case it has resulted in a replacement phone. Unfortunately my phone seller is a long way away. I guess that will teach me to buy local and pay and bit more.
Any suggestions please as I'm desperate.
I'm also in the same boat where my g/f Xperia Z3C just died and unfortunately the phone is out of warranty as it was a grey import and not local Aussie stock.
I have tried everything to get it working. When it does switch on it doesn't last more than a few hours before it goes back to a permanent coma.
I've wiped the rom and started from scratch when it was working with the Sony Xperia Repair centre but with little success.
I was left with little choice but to take it to a repair centre to find any faults with the hardware but I'm not feeling that confident they can fix the phone without replacing the whole board which isn't worth it.
Same thing.
Hello,
Today my phone shut downs itself and i realized it after 2-3 hours.Can't force reboot with volume up + power or the yellow button near the sim slot.Also no leds working to confirm if it takes electricity or not.My phones screen changed about a month ago due to having volume changes in 3.5 mm jack while listening music.Funny thing is i gave my phone for that same reason 8 months ago and they did not changed the screen and when i asked why you changed the screen, the lady said because 3.5mm jack is together with the screen(which i do not believe).I am hoping for device to wake up like jesus...
Edit: Does android have a log that reports every incident like windows does?If so how can i access it to see why my phone decided to die and ressurected by itself?I can't get this device to technical service cause it is fine now but i want to make sure it does not happen again.
As the title says part of my screen is not responding anymore and to make matters worse the part not responding is right on the home and recents keys
I tried:
flashing another firmware
deleting everything even the software
flashing another rom
I know that i can use xposed and change the dpi or assign an alternative hardware button.
So my question is: Can i fix it without mendling with the hardware of my phone and without spending any money on a new screen?
Because when i try to press the button, it doesnt responds, it shows the touch feedback exactly above the button but when i try to open the camera from the lockscreen it opens without a problem
PS: I didnt drop it and I dont have warranty since I have the phone for 2 years now
Hi friend there are to solution go to a repair shop and tell the probleme to him if he can just repair the screen to show if one of the cable in a good position or try to buy another screen and go to a repair shop to replace the screen
znayver said:
Hi friend there are to solution go to a repair shop and tell the probleme to him if he can just repair the screen to show if one of the cable in a good position or try to buy another screen and go to a repair shop to replace the screen
Click to expand...
Click to collapse
as i mentioned above i dont want to involve any repair shops nor spent money
PS: if it was a cable problem then the entire screen wouldnt respond not just a small part of it
ExCuTioN said:
as i mentioned above i dont want to involve any repair shops nor spent money
PS: if it was a cable problem then the entire screen wouldnt respond not just a small part of it
Click to expand...
Click to collapse
So this is the only solution iam sorry
znayver said:
So this is the only solution iam sorry
Click to expand...
Click to collapse
ok im kinda starting to get frustrated with my phone right now and since i excluded all other options im guessing the digitizer is broken
As easy as it sounds try the sony PC companion > repair my device (or something). A similar issue with screen calibration was on X-ZR.
On my Z, I had some nasty bootloops from messing with DRM content and root access. To make things worse FlashTool didn't help one bit (wiping included). Magically pc companion did the trick. If your issue is software, than it's worth a try (nand backup data partition for ulterior easy restore).
It seems impossible to be a hardware issue (mine got dropped so many times and I tortured the sys so many times it barely knows up and down). So try the repair thingy in PC companion you have nothing to lose.
Sebi673 said:
As easy as it sounds try the sony PC companion > repair my device (or something). A similar issue with screen calibration was on X-ZR.
On my Z, I had some nasty bootloops from messing with DRM content and root access. To make things worse FlashTool didn't help one bit (wiping included). Magically pc companion did the trick. If your issue is software, than it's worth a try (nand backup data partition for ulterior easy restore).
It seems impossible to be a hardware issue (mine got dropped so many times and I tortured the sys so many times it barely knows up and down). So try the repair thingy in PC companion you have nothing to lose.
Click to expand...
Click to collapse
OK I'll try and update with the results
Hello,
I have a Sony Xperia Z3 Compact D5803 running sony concept android 6.0.1 software. A few days ago the vibration randomly stopped working. I've looked online and shaking the phone doesn't do anything, not even temporarily. It was working on the marshmallow firmware so I don't think it's a software issue, however I haven't dropped the phone or anything like that, so I don't see how it could be a hardware issue. I sent the phone to Sony for repair in the past for a faulty headphone Jack, and really don't want to have to go through all that again. Does anyone have any insight on what might be wrong? I have tried the diagnostic test, and it's not vibrating. Any ideas would be greatly appreciated. Thank you in advance
Im having the same issue. I remember i had It some time ago and could it get fixed through flashint the KK fw and relock and unlock the bl again. Now it came with the upgrade 2157 -> 3052
Im not doing any mistakes, so its really annoying to keep the same procedure every and every time. But i couldnt find out by what its caused
How to Fix Vibrate not working
Same problem
mustafakhalid said:
Hello,
I have a Sony Xperia Z3 Compact D5803 running sony concept android 6.0.1 software. A few days ago the vibration randomly stopped working. I've looked online and shaking the phone doesn't do anything, not even temporarily. It was working on the marshmallow firmware so I don't think it's a software issue, however I haven't dropped the phone or anything like that, so I don't see how it could be a hardware issue. I sent the phone to Sony for repair in the past for a faulty headphone Jack, and really don't want to have to go through all that again. Does anyone have any insight on what might be wrong? I have tried the diagnostic test, and it's not vibrating. Any ideas would be greatly appreciated. Thank you in advance
Click to expand...
Click to collapse
I'm having the same issue. That link in the previous post did not work for me. Have you learned anything else? I'm on stock unrooted and latest update. This has been happening over the last week.
Same problem...
When vibration stop to work, you had to shake your device. So, the vibration will work again...
It's an hardware issue: I tried to flash another rom. I tried to root/unroot: it doesn't matter.
I sent my Z3C in warranty, but they didn't solve anything
guys, i just want to share my story on vibrations:
i had similiar issue, have z3 compact and one day realised my vibration stopped working, not even in tests and diagnostics.. tried reseting it and restoring backup. nothing worked. sent it to SONY for repair under warranty. they send it back and say they replaced some mechanical part (no specific info)
i open the phone, it works nicely and vibrates like a kitten. i start restoring my apps and stuff and suddenly see/feel that vibration is not working again (also not working anywhere). this time i factory reset the phone thru android menu (not thru sony companion repair on pc) and the vibration came back.
also when i reset to factory settings via sony's repair app on the phone it still wont work (the vibrations) not even in diagnostics. so may be that one of the apps is seriously feckin up the vibrations that they dont even work in diagnostic tests and have to be formated thru the android native option not some sony stuff.