Anyone else seem to have a problem with the ambient light/proximity sensor on their N6? I've noticed that a lot of times when i make calls, the screen won't shut off when i put the phone to my head... often with that resulting in my cheek touching something, and the person on the other end not being able to hear me. If i leave the phone at an angle against my ear so my cheek doesn't touch the screen, eventually the screen will shut off, but won't come on when i take the phone away from my ear, resulting in me having to press the power button to turn the screen back on.
Had that happen to me yesterday ... Rebooted and it hasn't happened today.
Sent from my Nexus 7 using Tapatalk
I'm having a issue now. Phone call comes in and screen stays on. I did a reboot, factory reset even installed custom ROM. It was working the other day. Anyway to calibrate this thing? Or do we have a bad sensor.
Also now my phone won't rotate screen.
Sent from my Nexus 6 using Tapatalk
Do any of you happen to have a screen protector on? As there have been some users that have been reporting issues with certain screen protectors. I believe most are tempered glass protectors that are the cause of the problems.
I took mine off and still nothing.
Sent from my Nexus 6 using Tapatalk
v4npro said:
I took mine off and still nothing.
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
Did you try going to settings , accessibility , power button ends call, toggle that on and off.
We own two new Nexus 6 devices that are rooted and decrypted. We have the same issue where the phone screen stays on during a call. Rebooting fixes for a short period (hours or so) but the problem comes back. Other threads show this to be an issue with other phones (nexus 5) with Lollipop. Not sure of a fix. These devices are only a few weeks old so it is not a dust issue.
Having the same issue that just suddenly started. Rebooting does not seem to help.
Happening here too. Frustrating.
My screen turns off when taking the phone to the ear but it doesn't turn on again after i take it away from my ear.
It's pretty bad on my phone. The screen turns on when I am on a call making the notification bar drop down. Also, the phone doesn't wake up when I pull the phone away from my fasce 80% of the time. When I am on a call the phone randomly vibrates like I am getting a notification and when I look I have nothing. With all of this going on, making phone calls on this device is a nightmare.
Restore clean wipe did nothing.
nexus 6
The below mentioned fix is for brand new Nexus 6.
Did you try going to settings , accessibility , power button ends call, toggle that on and off.
After completing the above mentioned step. Reboot your phone and try making a call. I hope the issue get resolved.
I tried this step on an unrooted phone, which was recieved just yesterday.
I got this fix from some other thread.
aditya2529 said:
The below mentioned fix is for brand new Nexus 6.
Did you try going to settings , accessibility , power button ends call, toggle that on and off.
After completing the above mentioned step. Reboot your phone and try making a call. I hope the issue get resolved.
I tried this step on an unrooted phone, which was recieved just yesterday.
I got this fix from some other thread.
Click to expand...
Click to collapse
I'm using an app a Dev created just for this issue and it's fixed.
Nexus 6
Krunk83 said:
I'm using an app a Dev created just for this issue and it's fixed.
Nexus 6
Click to expand...
Click to collapse
What app
Orzly works fine... It doesn't cover the sensor. The Slimwrap orange vinyl (leather) face was a problem for me, had to enlarge the cutout to get suitable performance. I believe the sensor is longer than it is wide, the opposite of the factory cutout? It frames the face of the phone nicely with this screen protector on and I didn't want to take it off. The 24mm added height changes the profile of the phone alot, it no longer rests on the speaker bars/guards. This must also have effected placing the wrap on as well. The larger cutout box for the sesnor is a detractor, but the sensor works 100%. This is good , as it is my intention to run nekid with this phone but its size precludes using a case with any of the pockets I currently own.
fazbender said:
Orzly works fine... It doesn't cover the sensor. The Slimwrap orange vinyl (leather) face was a problem for me, had to enlarge the cutout to get suitable performance. I believe the sensor is longer than it is wide, the opposite of the factory cutout? It frames the face of the phone nicely with this screen protector on and I didn't want to take it off. The 24mm added height changes the profile of the phone alot, it no longer rests on the speaker bars/guards. This must also have effected placing the wrap on as well. The larger cutout box for the sesnor is a detractor, but the sensor works 100%. This is good , as it is my intention to run nekid with this phone but its size precludes using a case with any of the pockets I currently own.
Click to expand...
Click to collapse
Thanks I was just having a crazy time trying to install the front, similar case (glass protector in front) and ended up cutting a hole for the proximity sensor about 2 times the factory height, everything (seems) normal now. I used this program to help make the minimum cut, and align correctly. Did you run into any issues with the thin left & right vertical part of the front cover? Mine seems to "wrap" around the glass protector, not sure if it will stay there though
Related
Hello,
I bought a Nexus one brand new from Amazon.
I accidentally dropped it onto a concrete floor.
After I dropped it, the camera stopped working(the led flash would flash at random times) and every time I called the screen would shut off and would never turn back on(had to do battery pull).
The led flashing at random times was getting annoying, so I covered the back with electrical tape. As soon as I did this, I noticed everything started to work again - including the camera. So I cut little slits in the electrical tape for camera flash and camera lens and this is how I have been using it for the past few weeks.
But today, I dropped it again and the same problem is back. No amount of electrical tape seems to fix it. I might try again and tape more strongly.
I can live with a broken camera and since I covered the flash with electrical tape, the random flashes won't bother me.
But the phone screen going off during a call and not turning back on is a problem that i have to fix. I simply cannot battery pull and restart the phone every time i make a call. Also during the phone call, when the screen turns off, I have tried: raising the volume button, pressing the power button, and touching the trackball - nothing works to bring it back on.
I tried various market apps for disabling the proximity sensor but nothing works
I am on 2.3.4 stock ROM but I can easily root. Is there any hope or do I have to buy a new phone?
look at my posts, i posted a way to disable the sensors.
anyway you have to send it to RMA. I did it with mine with the same problem.
pinkster said:
look at my posts, i posted a way to disable the sensors.
anyway you have to send it to RMA. I did it with mine with the same problem.
Click to expand...
Click to collapse
there some scratches on it including a cracked camera lens.
i don't want them to send it back when its obvious that it was my fault.
you sure it would be covered in the 1 year warranty?
Just flash stock rom and recovery and send it. You can't loose anything.
If they refuse just tape flash led and disable sensors.
Enviado desde mi Transformer TF101 usando XDA Premium App
About a couple weeks ago I cracked the digitizer(touch screen) on my Lg Thrill and replaced it. Before doing this everything was fine with the phone...I upgraded to GB and it is also rooted but like I said everything was working just fine until I replaced the digitizer. Now every time I make or receive a phone call the phone goes black like it was close to my ear. This only happen if I answer the call and if I make a call it happens right away.The phone is still on and the calls go through but the phone goes black and is useless and I can't even hang it up until the other person hangs up. Not even pressing the power button on the top helps. I have checked and nothing is blocking the sensor on the front of the phone and the new digitizer I got from ebay but again it is a perfect fit and nothing is blocking the sensors...Any Ideas or suggestions? anything would be a great help thank you!
ZombieWarez said:
About a couple weeks ago I cracked the digitizer(touch screen) on my Lg Thrill and replaced it. Before doing this everything was fine with the phone...I upgraded to GB and it is also rooted but like I said everything was working just fine until I replaced the digitizer. Now every time I make or receive a phone call the phone goes black like it was close to my ear. This only happen if I answer the call and if I make a call it happens right away.The phone is still on and the calls go through but the phone goes black and is useless and I can't even hang it up until the other person hangs up. Not even pressing the power button on the top helps. I have checked and nothing is blocking the sensor on the front of the phone and the new digitizer I got from ebay but again it is a perfect fit and nothing is blocking the sensors...Any Ideas or suggestions? anything would be a great help thank you!
Click to expand...
Click to collapse
The sensor that the phone uses in order to register face proximity is just to the left of the forward facing camera. Ensure this is connected nice and solid (reseat the wire if necessary) and make sure there is no dust in it as this will likely cause it to behave as it has. Simply replacing the screen won't do this, but improper cleaning before replacing the screen could. You may have to tear the phone down again just to reseat the screen itself.
ZombieWarez said:
About a couple weeks ago I cracked the digitizer(touch screen) on my Lg Thrill and replaced it. Before doing this everything was fine with the phone...I upgraded to GB and it is also rooted but like I said everything was working just fine until I replaced the digitizer. Now every time I make or receive a phone call the phone goes black like it was close to my ear. This only happen if I answer the call and if I make a call it happens right away.The phone is still on and the calls go through but the phone goes black and is useless and I can't even hang it up until the other person hangs up. Not even pressing the power button on the top helps. I have checked and nothing is blocking the sensor on the front of the phone and the new digitizer I got from ebay but again it is a perfect fit and nothing is blocking the sensors...Any Ideas or suggestions? anything would be a great help thank you!
Click to expand...
Click to collapse
hmm i had the same issue BUT mine would do it when i cracked the digitizer, which is weird.. replacing my digitizer fixed the issue or it just cleared up itself, try resetting the phone.. Or like zombie said, Tear it down and clean the connectors and sensors
Cynagen said:
The sensor that the phone uses in order to register face proximity is just to the left of the forward facing camera. Ensure this is connected nice and solid (reseat the wire if necessary) and make sure there is no dust in it as this will likely cause it to behave as it has. Simply replacing the screen won't do this, but improper cleaning before replacing the screen could. You may have to tear the phone down again just to reseat the screen itself.
Click to expand...
Click to collapse
I have taken the phone completely apart and used a can of compressed air to clean it I double checked the sensor connector and made sure there was no dirt or dust in or around the connections. I put the phone back together and made a test call...still doing the same thing
But I did notice that when I made a second test in a dark room the phone did not go black and when I moved the phone close to a light the phone went black....needless to say I am so confused now more then ever. I did a third test and the same thing happened. So any other ideas as to what may be going on??? Seems like the sensor is working no? just in reverse??? Maybe the tint in the new digitizer is too dark? but this still makes no sense as to why the phone goes black when it gets exposed to light. Anyway any other help would be great right about now THANK YOU!
When I am in a call, putting the phone to my face turns the screen off using the proximity sensor. However, removing the phone from my face does not turn the screen back on. Nothing turns it back on even if I push all the buttons or hold them or do anything unless the other person hangs up. I cannot remember when it started....before or after the recent update.....but it did start very recently. Any ideas? If I turn off the proximity sensor during calls it works fine by locking and unlocking the screen with the buttons.
MNDZA said:
When I am in a call, putting the phone to my face turns the screen off using the proximity sensor. However, removing the phone from my face does not turn the screen back on. Nothing turns it back on even if I push all the buttons or hold them or do anything unless the other person hangs up. I cannot remember when it started....before or after the recent update.....but it did start very recently. Any ideas? If I turn off the proximity sensor during calls it works fine by locking and unlocking the screen with the buttons.
Click to expand...
Click to collapse
Is anything covering the front facing camera, or light sensor? Like a case, bad screen protector, etc....
Does your front facing camera work just fine as a camera?
How about air gestures? Do they work?
I'm asking these things because it seems your proximity sensors aren't working properly. Your phone thinks it's next to your head all the time, so it's not waking the screen until the other person ends call. We need to find out which one is acting up and why.
The front camera works, but in my office it seems VERY sensitive to light. The lights are glaring heavily. I never use the front camera so I don't know if that's normally how it was. Air gestures work when the screen is on (swiping left and right to view my photos), but the quick glance won't work when the phone is locked. The weird thing is that quick glance works when I do the "try it" tutorial only.
440bro said:
Is anything covering the front facing camera, or light sensor? Like a case, bad screen protector, etc....
Does your front facing camera work just fine as a camera?
How about air gestures? Do they work?
I'm asking these things because it seems your proximity sensors aren't working properly. Your phone thinks it's next to your head all the time, so it's not waking the screen until the other person ends call. We need to find out which one is acting up and why.
Click to expand...
Click to collapse
Ok now it seems quick glance DOES work when the phone is off....I just couldn't do it correctly.
Main problem still exists though.
What rom are you using
Sent from my SAMSUNG-SM-N900A using Tapatalk
My note 2 started like this also. I don't know what's wrong with it.
Sent from iNew V3 using Tapatalk
My phone is completely stock and not rooted.
MNDZA said:
My phone is completely stock and not rooted.
Click to expand...
Click to collapse
then i would contact att and get a warrenty replacement
jerrycoffman45 said:
then i would contact att and get a warrenty replacement
Click to expand...
Click to collapse
I was thinking that, but I'm tempted on resetting my phone and seeing if that helps. The problem is that I would lose all my app data and I'd hate to deal with that.
MNDZA said:
I was thinking that, but I'm tempted on resetting my phone and seeing if that helps. The problem is that I would lose all my app data and I'd hate to deal with that.
Click to expand...
Click to collapse
att will ask you to do that when you call
MNDZA said:
When I am in a call, putting the phone to my face turns the screen off using the proximity sensor. However, removing the phone from my face does not turn the screen back on. Nothing turns it back on even if I push all the buttons or hold them or do anything unless the other person hangs up. I cannot remember when it started....before or after the recent update.....but it did start very recently. Any ideas? If I turn off the proximity sensor during calls it works fine by locking and unlocking the screen with the buttons.
Click to expand...
Click to collapse
Unfortunately this sounds like a bad proximity sensor. This can be verified by testing the sensor by dialing *#0*#
I had this happen to my last Note 3. The only difference was I could turn the screen back on with the home button.
done12many2 said:
Unfortunately this sounds like a bad proximity sensor. This can be verified by testing the sensor by dialing *#0*#
I had this happen to my last Note 3. The only difference was I could turn the screen back on with the home button.
Click to expand...
Click to collapse
I tried that *#0*# test and I can activate the proximity sensor, but it seems to stay on after that.
This is a known issue with our phone. I had this issue myself. Plenty of times. Just call ATT and ask for a replacement.
Yeah I just found this:
http://forums.androidcentral.com/sa...-3-proximity-sensor-issue-during-calls-5.html
It's not a software issue use canned air and blow by the speaker and the headphone jack als o press on the back of the phone . This has happened to me
Sent from my SAMSUNG-SM-N900A using xda app-developers app
i stumbled upon this thread and took my phone apart and sure enough there was lint in it. in the dial pad using the *#0*# method, when i covered the sensor the screen would light green, vibrate, and stay that way after i moved my hand away. i cleaned it and everything is perfect!!!
Try this
https://www.youtube.com/watch?v=fls4NIRJ1IQ&feature=youtube_gdata_player
Sent from my Note 3 SM-N900A rooted by Designgears
Anyone notice their proximity sensor is very flaky?
The screen will not shut off when I close my wallet cover over it. It will shut off when I start talking on the phone, but then will not "wake" when I move it away to hang up. I actually couldnt find anyway to wake it up so i just waited until the other side hung up (it was a recorded msg).
Any ideas? I may just shut off the proximity sensor and wait till I can swap it in store. Of course this was right after i installed a tempered glass screen .... would that impact it at all??thx!
http://forum.xda-developers.com/showthread.php?t=2922645
It seems that certain brands of tempered glass screen protectors are causing the same issue that you describe.
k2buckley said:
http://forum.xda-developers.com/showthread.php?t=2922645
It seems that certain brands of tempered glass screen protectors are causing the same issue that you describe.
Click to expand...
Click to collapse
thanks. mine was from extremeguard. i removed it. wait and see until the next person calls me. i contacted ATT and they said i have 11 days to return it (no exchanges available), and to try a master reset first
didnt seem to work after moving the glass. did a full reset and now it works....
ill try the glass again tomrrow and see if it stops working again. bizarre.
k2buckley said:
http://forum.xda-developers.com/showthread.php?t=2922645
It seems that certain brands of tempered glass screen protectors are causing the same issue that you describe.
Click to expand...
Click to collapse
this fixed the problem. thank you for saving me time and anguish returning the phone
eb50 said:
this fixed the problem. thank you for saving me time and anguish returning the phone
Click to expand...
Click to collapse
You're welcome. I'm glad you got it straightened out
k2buckley said:
You're welcome. I'm glad you got it straightened out
Click to expand...
Click to collapse
My tempered glass has a cutout for the 2 sensors on the left, are there any sensors on the right of the speaker? My proximity sensor also is not working. I will probably return my tempered glass also if this is the case...
This is happening to me and I don't have a screen protector. It's really getting annoying.
I'm having issues as well.... Not using any screen protector or whatsoever...
Yeh same here.. Looks like the sensor is maybe too sensitive. Hope sw can fix this.
+1 for the issue.
Cannot hang up after a call because the screen is black. Have to push the power button to wake it up first.
No screen protector.
mikkelwe said:
+1 for the issue.
Cannot hang up after a call because the screen is black. Have to push the power button to wake it up first.
No screen protector.
Click to expand...
Click to collapse
I just restored a backup of the original rom and the problem went away. So it's probably an issue with cm. Was on cm nightly from 01-13-2014
Did you try going to settings , accessibility , power button ends call, toggle that on and off.
After completing the above mentioned step. Reboot your phone and try making a call. I hope the issue get resolved.
I tried this step on an unrooted phone, which was recieved just yesterday.
I got this fix from some other thread.
Is there a way to turn off proximity sensor without rooting? Looked through setting and must have missed it. Thanks in advance.
Still having this issue as well. I tried toggling the power button option then restarting my phone, it seems to help for a very short period of time (few hours maybe). I have tried several different screen protectors, the most recent ones having a cut out for the sensor and there is a decent gap between the two. Reloaded my phone several times and installed 5.0.1
The sensor doesn't really work to turn on the display when I go to pickup the phone and is spotty when making a call. In the first minute or so of the call, I can take the phone away from my head and it will register, illuminating the screen, after that it stops working.
I can't understand how it could be the screen protector at this point, it's no where close to obstructing the sensor.
Guess it's time to send this thing back. I must be nuts because I keep trying this power button suggestion and it just doesn't work for me longer than a few hours.
Same here, using a plastic rinkage screen protector no bubbles in it and the edge falls a good few MM from the sensor.
CM12 nightly builds still do it I'm on the 2/19th build with Franco kernel.
Best solution is get rid of the junk and get a Note 4. Mine is such a crap phone. It doesn't even do anything special except be big.
Hi,
Just to tell that I've got this pb since I installed the Spigen crystal protection, not even a tempered glass.
Before that I still had the original cheap film you get when you unbox, with the white corner.. the crystal is really nicer but it screws the sensor...
I believe it is software related. I have a tempered glass screen protector that does not cover the proximity sensor. I have noticed that about 60% of the time the screen does not turn back on when I move the phone away from my head. It seems to happen more when the phone call is longer than one minute. I also had a tempered glass protector that covered the sensor and had the same behavior. I did use an app to test the proximity sensor and with both screen protectors it worked 100% of the time using the app.
Sent from my Nexus 6 using XDA Premium HD app
I just got the phone last week and it’s always had a screen protector on it. I know many have issues with the proximity sensor covered but I don’t get how the phone should work. All my other phones turn off the display as you put the phone to your ear and on again if you move it away to look at something or end the call. The Nexus 6 just stays on until the screen time out and then I have to tap the power button to get the screen back.
I installed a proximity sensor app (Proximity Sensor Finder) and it seems to work fine though I don’t know what the readings would be without the screen protector covering it. It shows 5.000305cm until my hand gets within two inches or so and it jumps to 0. The app says some sensors are discrete so seems ok and the readings are very consistent and fast. So why is the screen not turning off?
Also, the Ambient display setting says it will turn on the display when you pick up the phone or get notifications. Never worked. ???
Bad phone, software or setting?
Thanks.
P.S. Why in God’s name are the volume buttons and to a lesser extent, the power button, dead center of the phone? I hit them every flipping time I pick it up. Is there a way to disable the volume buttons when the screen is off?
Tanquen said:
I just got the phone last week and it’s always had a screen protector on it. I know many have issues with it covered but I don’t get how the phone should work. All my other phones turn off the display as you put the phone to your ear and on again if you move it away to look at something or end the call. The Nexus 6 just stays on until the screen time out and then I have to tap the power button to get the screen back.
I installed a proximity sensor app (Proximity Sensor Finder) and it seems to work fine though I don’t know what the readings would be without the screen protector covering it. It shows 5.000305cm until my hand gets within inches or so and jumps to 0. The app says some sensors are discrete so seems ok and the readings are very consistent and fast. So why is the screen not turning off?
Also, the Ambient display setting says it will turn on the display when you pick up the phone or get notifications. Never worked. ???
Bad phone, software or setting?
Thanks.
Click to expand...
Click to collapse
my suggestion would be to take your screen protector off. when you pull away from thd phone, the screen should pop on, but it not doung that for you. over the past 8 months or so, ive been reading about this same issue. and its always fixed by raking off the screen protector. im fuessing that your screen protector is covering one of your sensors.
Understood but:
"I installed a proximity sensor app (Proximity Sensor Finder) and it seems to work fine though I don’t know what the readings would be without the screen protector covering it. It shows 5.000305cm until my hand gets within two inches or so and it jumps to 0. The app says some sensors are discrete so seems ok and the readings are very consistent and fast. So why is the screen not turning off?"
Can someone without a screen protector on chime in with naked sensor readings?
Tanquen said:
Understood but:
"I installed a proximity sensor app (Proximity Sensor Finder) and it seems to work fine though I don’t know what the readings would be without the screen protector covering it. It shows 5.000305cm until my hand gets within two inches or so and it jumps to 0. The app says some sensors are discrete so seems ok and the readings are very consistent and fast. So why is the screen not turning off?"
Can someone without a screen protector on chime in with naked sensor readings?
Click to expand...
Click to collapse
Readings the same.
Tanquen said:
Understood but:
"I installed a proximity sensor app (Proximity Sensor Finder) and it seems to work fine though I don’t know what the readings would be without the screen protector covering it. It shows 5.000305cm until my hand gets within two inches or so and it jumps to 0. The app says some sensors are discrete so seems ok and the readings are very consistent and fast. So why is the screen not turning off?"
Can someone without a screen protector on chime in with naked sensor readings?
Click to expand...
Click to collapse
your phone has its own proximity sensor thats being blocked by your screen protector, probably. im telling you that of the very many that have been reporting thus issue, have no more issue when they remove the screen protector. its worth a try, isnt it?
simms22 said:
your phone has its own proximity sensor thats being blocked by your screen protector, probably. im telling you that of the very many that have been reporting thus issue, have no more issue when they remove the screen protector. its worth a try, isnt it?
Click to expand...
Click to collapse
His screen is staying on tho. Usually with screen protector it stays off.
prdog1 said:
His screen is staying on tho. Usually with screen protector it stays off.
Click to expand...
Click to collapse
for most ppl it stays off, a few that ive read stay on non stop.
for example.. if it doesnt "see" your face get close, it wont turn off the screen.
simms22 said:
for most ppl it stays off, a few that ive read stay on non stop.
Click to expand...
Click to collapse
Kewl. He needs to make sure ambient display is on in display settings. Also the buttons are in middle of phone so you can reach them holding phone normally.
simms22 said:
... its worth a try, isnt it?
Click to expand...
Click to collapse
Yea, but the protector would not be usable afterwards and it was really hard to get it on clean and lined up and the sensor readings are the same. I thought the folks that had problems had stuck or sporadic readings.
simms22 said:
for most ppl it stays off, a few that ive read stay on non stop.
for example.. if it doesnt "see" your face get close, it wont turn off the screen.
Click to expand...
Click to collapse
Mine can be toggled on and off with the power button, never gets stuck. It just acts like the proximity sensor mode during a call never activates. It only powers off after the normal screen timeout if you are still on the phone. The sensor does see me and sets the value the zero.
prdog1 said:
Kewl. He needs to make sure ambient display is on in display settings. Also the buttons are in middle of phone so you can reach them holding phone normally.
Click to expand...
Click to collapse
It’s on, even tried toggling it.
The buttons should be higher. I understand you can’t reach the power button on larger phones if on top of the phone but putting the volume at the center of gravity is crazy. It’s actually noticeably difficult to hold the phone without it dipping when grabbing it lower and that’s after training myself to grab it lower. I still forget and grab it in the middle like any brick sized object. I'm old, hands weak.
I have read here, somewhere, that the proximity sensor does not have a variable output. It's either off or on, so to speak.
Larzzzz82 said:
I have read here, somewhere, that the proximity sensor does not have a variable output. It's either off or on, so to speak.
Click to expand...
Click to collapse
Probably yes but everyone who had a screen protector without a sensor cut out had to change it for one with a sensor cut out.
This is step 1. Even if this isn't the cause, it will cause problems later.
You say not variable. Sure on or off. That said, a protector can limit how close the "close" reference can be identified at.
Step 2 is a factory reset.
Unfortunately, can't troubleshooting without doing these steps.
Larzzzz82 said:
I have read here, somewhere, that the proximity sensor does not have a variable output. It's either off or on, so to speak.
Click to expand...
Click to collapse
That is my understanding also and someone posted above that they have the same readings from the sensor without a screen protector. They did not say but I’m assuming their phone works as it should when on a call. Again: "I installed a proximity sensor app (Proximity Sensor Finder) and it seems to work fine though I don’t know what the readings would be without the screen protector covering it. It shows 5.000305cm until my hand gets within two inches or so and it jumps to 0. The app says some sensors are discrete so seems ok and the readings are very consistent and fast. So why is the screen not turning off?"
danarama said:
Probably yes but everyone who had a screen protector without a sensor cut out had to change it for one with a sensor cut out.
This is step 1. Even if this isn't the cause, it will cause problems later.
You say not variable. Sure on or off. That said, a protector can limit how close the "close" reference can be identified at.
Step 2 is a factory reset.
Unfortunately, can't troubleshooting without doing these steps.
Click to expand...
Click to collapse
I know, I know. I’ve read that many have had issues with screen protectors but I thought the folks that checked saw that the proximity sensor readings were also bad. Mine seem to be just what the phone would want to see.
I will take it off at some point and I guess I’ll be the first to verify that even if you use an app to monitor the proximity sensor readings and they look normal the protector can still cause an issue or it is something else.
I did find that the Ambient display will not work without screen lock turned on.
Tanquen said:
I did find that the Ambient display will not work without screen lock turned on.
Click to expand...
Click to collapse
True, because it needs a lock screen to display it.
The screen worked as it should randomly the other day. Only on the one call. I pulled the phone away to look at something and it turned the screen on. Put it to my ear and what do you know, it turned the screen off. Not worked again so far and I ran the sensor app right after the call and it showed just what it always has, zero. Anything close to the phone you get a zero every time, right away. The phone app just ignores the zero reading.