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How can I get my phone activated? I ordered the 32gb Moto X on Friday, Aug. 23, 2013. Had to go to at&t store a get the card. Got the Navy Blue back and Black front. With black accents. I also order an extra skip, earphones, clear snap case, and car charger. The phone status said it will get here by Sept. 4, 2013. Got to shipping emails yesterday about accessories. But today, FedEx brings accessories and phone. Could not activate. Then I went to at&t store. The At&t guy could not activate. He calls at&t support and they could not do any thing. Told me they would open a case, sent me a text that is should be resolved by Sept. 9th 2013. I'm thinking that I have a 14 day window to return the phone. Call Motorola, after being switch around from one dept to another, they get someone in activation. After about 40 minutes on the phone, she talks to her supervisor, still could not activate. Told me she would see what she could do and call me tomorrow. This is strange. They could not locate my IMEI or Serial number in their system. The phone even has my "Power On" name I picked out. Any one else have this problem? BTW, the at&t people here are now thrilled working with these moto x phones.
lskeys said:
How can I get my phone activated? I ordered the 32gb Moto X on Friday, Aug. 23, 2013. Had to go to at&t store a get the card. Got the Navy Blue back and Black front. With black accents. I also order an extra skip, earphones, clear snap case, and car charger. The phone status said it will get here by Sept. 4, 2013. Got to shipping emails yesterday about accessories. But today, FedEx brings accessories and phone. Could not activate. Then I went to at&t store. The At&t guy could not activate. He calls at&t support and they could not do any thing. Told me they would open a case, sent me a text that is should be resolved by Sept. 9th 2013. I'm thinking that I have a 14 day window to return the phone. Call Motorola, after being switch around from one dept to another, they get someone in activation. After about 40 minutes on the phone, she talks to her supervisor, still could not activate. Told me she would see what she could do and call me tomorrow. This is strange. They could not locate my IMEI or Serial number in their system. The phone even has my "Power On" name I picked out. Any one else have this problem? BTW, the at&t people here are now thrilled working with these moto x phones.
Click to expand...
Click to collapse
I went to activate online and the IMEI number they had listed for me didn't match the one I had on my new phone so I had to call. For some reason it took a little while. They asked me if I had done a "cross upgrade" I said no, was put on hold a few minutes and when the lady came back to the phone it was done.
I think I was on the phone with AT&T about 20 minutes.
We have to "activate" it? I can't just pop in a SIM and be done with it? Ugh... So much for using this on Aio.
Sent from my Galaxy Nexus using Tapatalk 4
herzzreh said:
We have to "activate" it? I can't just pop in a SIM and be done with it? Ugh... So much for using this on Aio.
Sent from my Galaxy Nexus using Tapatalk 4
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Click to collapse
sadly the Moto X uses nano Sim. I imagine people coming from an iPhone 5 or a Nokia 1020 will be fine.
Everything else is micro sim.
Why they didn't activate the sim at the factory is a mystery.
It took me 2 hours on the phone and an hour in the store to get mine working. They did no training with their phone support for the moto x
Sent from my XT1058 using Tapatalk 4
murso74 said:
It took me 2 hours on the phone and an hour in the store to get mine working. They did no training with their phone support for the moto x
Sent from my XT1058 using Tapatalk 4
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Click to collapse
At&t employees do not seem that interested in selling the motto x. I do not know why Motorola gave at&t the exclusive for Moto Maker. Just about all their employees in the retail store use Iphone. It should be at&apple. If Motorola or Google send a "shopper" to a retail store from at&apple, they will see why the sales will soon dry up for the moto x from at&t_appple.
gunnyman said:
sadly the Moto X uses nano Sim. I imagine people coming from an iPhone 5 or a Nokia 1020 will be fine.
Everything else is micro sim.
Why they didn't activate the sim at the factory is a mystery.
Click to expand...
Click to collapse
Possibly because you can't have 2 sims related to the same number and I doubt many people would want to go phoneless for 4 days as a requirement.
lskeys said:
At&t employees do not seem that interested in selling the motto x. I do not know why Motorola gave at&t the exclusive for Moto Maker. Just about all their employees in the retail store use Iphone. It should be at&apple. If Motorola or Google send a "shopper" to a retail store from at&apple, they will see why the sales will soon dry up for the moto x from at&t_appple.
Click to expand...
Click to collapse
AT&T sales people are the worst and have no idea what they're talking about most times because they just get the specs and told what to sell more of. I'm pretty sure ATT wanted the exclusive to try and get away from AT&Apple sterostype
OK... Clarification needed... Phone comes with a SIM that needs to be activated or the phone itself is blocked by imei or whatever?
Sent from my Galaxy Nexus using Tapatalk 4
---------- Post added at 03:09 PM ---------- Previous post was at 03:08 PM ----------
gunnyman said:
sadly the Moto X uses nano Sim. I imagine people coming from an iPhone 5 or a Nokia 1020 will be fine.
Everything else is micro sim.
Why they didn't activate the sim at the factory is a mystery.
Click to expand...
Click to collapse
This is easy to fix. Ask your carrier this question: "May I please have a nano sim? Thanks!"
Sent from my Galaxy Nexus using Tapatalk 4
herzzreh said:
OK... Clarification needed... Phone comes with a SIM that needs to be activated or the phone itself is blocked by imei or whatever?
Sent from my Galaxy Nexus using Tapatalk 4
---------- Post added at 03:09 PM ---------- Previous post was at 03:08 PM ----------
This is easy to fix. Ask your carrier this question: "May I please have a nano sim? Thanks!"
Sent from my Galaxy Nexus using Tapatalk 4
Click to expand...
Click to collapse
and when they give you an activated one, the phone you're using until your Moto X arrives no longer will access At&T's network.
I'm moving from verizon...
lskeys said:
How can I get my phone activated? I ordered the 32gb Moto X on Friday, Aug. 23, 2013. Had to go to at&t store a get the card. Got the Navy Blue back and Black front. With black accents. I also order an extra skip, earphones, clear snap case, and car charger. The phone status said it will get here by Sept. 4, 2013. Got to shipping emails yesterday about accessories. But today, FedEx brings accessories and phone. Could not activate. Then I went to at&t store. The At&t guy could not activate. He calls at&t support and they could not do any thing. Told me they would open a case, sent me a text that is should be resolved by Sept. 9th 2013. I'm thinking that I have a 14 day window to return the phone. Call Motorola, after being switch around from one dept to another, they get someone in activation. After about 40 minutes on the phone, she talks to her supervisor, still could not activate. Told me she would see what she could do and call me tomorrow. This is strange. They could not locate my IMEI or Serial number in their system. The phone even has my "Power On" name I picked out. Any one else have this problem? BTW, the at&t people here are now thrilled working with these moto x phones.
Click to expand...
Click to collapse
Everyone,
I recently purchased the MOTO X as part of a new ATT plan, but want to be able to move my phone number over in order to avoid any convenience. I am told that it has to be done in store and then I was told that it had to be done over the phone. Noone knows how the hell to set this system up, but has anyone else had a similar experience with PORTING their phone over as well as the overall upgrade process or have they just been terrible in general.
gunnyman said:
and when they give you an activated one, the phone you're using until your Moto X arrives no longer will access At&T's network.
Click to expand...
Click to collapse
Ask them not to activate it. Tmo always complied.
herzzreh said:
OK... Clarification needed... Phone comes with a SIM that needs to be activated or the phone itself is blocked by imei or whatever?
Sent from my Galaxy Nexus using Tapatalk 4
---------- Post added at 03:09 PM ---------- Previous post was at 03:08 PM ----------
This is easy to fix. Ask your carrier this question: "May I please have a nano sim? Thanks!"
Sent from my Galaxy Nexus using Tapatalk 4
Click to expand...
Click to collapse
That is too simplistic for at&t apple. They do not have the same nano sims here at this at&t store. They got an email in their updates that the new sims will come next week.
Well, today call Motorola. Nothing happened on their part. Asked for a RMA, he gives me an at&t number. The rep on the phone tried to activate it. Said the sim card has been activated. I had another sims card from at&t store yesterday. It had been activated also. So, she will overnight me(supposedly) sim I can use. When I got off work today, I decided to stop by the at&t store. One on the managers was helping me and the he said something about getting a memo that the nano sims the had was not the right kind. Suppose to be a little smaller. They will get some next week. Just don't know whet to believe. I inquired when my 14 day return windows starts? The day the phone ships was the answer. That was Tuesday. With the Labor Day Weekend coming, look like a week will pass before I can even use the phone. Then just one week to decide if I want to keep it. THIS IS CRAZY.
I had to spend about an hour on the phone to activate my X. The rep (an exceedingly patient young man) eventually pinpointed the problem with the grandfathered 2 GB data plan. Once he was finally able to activate, I had to reboot it before it worked, but once I did so, it has worked just fine. Not sure if this will assist anyone else, but thought it worth mentioning. :fingers-crossed:
Rask40 said:
I had to spend about an hour on the phone to activate my X. The rep (an exceedingly patient young man) eventually pinpointed the problem with the grandfathered 2 GB data plan. Once he was finally able to activate, I had to reboot it before it worked, but once I did so, it has worked just fine. Not sure if this will assist anyone else, but thought it worth mentioning. :fingers-crossed:
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Was this ATT or Moto?
ShamanicEnzan said:
Was this ATT or Moto?
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Click to collapse
AT&T.
Finally gave up and asked for a Return Authorization from Motorola. After 3 trips to at&apple store, calls to Motorola and at&t. Just got frustrated.
lskeys said:
Finally gave up and asked for a Return Authorization from Motorola. After 3 trips to at&apple store, calls to Motorola and at&t. Just got frustrated.
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Click to collapse
Sorry to here about your story. I would have returned it also. I'm getting my Moto X today and hope I don't have any issues. I'm coming from tmobile and if there are problems activating the phone or they tell me I have to go to the AT&T store, I'll just return the phone, and stay with tmobile.
qnet said:
Sorry to here about your story. I would have returned it also. I'm getting my Moto X today and hope I don't have any issues. I'm coming from tmobile and if there are problems activating the phone or they tell me I have to go to the AT&T store, I'll just return the phone, and stay with tmobile.
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Click to collapse
I do not know what the problem was with activation. So, I sent the phone back. Once they get the phone, Motorola will send me a code to reorder..
I was wondering if I got a Google Play Nexus 6 (Not a Sprint Version, one sold on Google play) ,could I activate it on Sprint? I did it with the nexus 5... Just wondering if it's the same for the Nexus?
I'm sure it will be the same as the N5.
It should work, im buying on play to use it on sprint, the n5 activation was a confusion because was the first time, this time should be easy to active it. The worst scenario would be if the n6 dont have a sim on the box and you would need to ask sprint for one.
Just use international chat and ask for a nano Sim. I did today and will be here in 3-5 business days. That's how I got the Sim for my nexus 5. They carry them for the iPhone, HTC m8, and the moto X 2013.
Anybody come across any info regarding what Verizon can/will do to lock down the Nexus 6? Also, if I purchase an unbranded Nexus directly from Google and take it to Verizon for service, do I have to let them put any bloat or do anything to lock my phone down? I really like the Nexus 6 and since a OPO is out of the question, being on Verizon, the N6 is most appealing to me. I have an S4 and really like it but I'm ready to move on from Sammy.
"It was for freedom that Christ set us free; therefore keep standing firm and do not be subject again to a yoke of slavery." - Galatians 5:1
I don't think Verizon can add anything to it. If by some corrupt chance they are, they cannot do anything to you if you bring your own device.
US carriers have asinine power. But, you should be safe either way.
Don_Perrignon said:
I don't think Verizon can add anything to it. If by some corrupt chance they are, they cannot do anything to you if you bring your own device.
US carriers have asinine power. But, you should be safe either way.
Click to expand...
Click to collapse
I can't say anything about the nexus 6, but I can say that I bought the Galaxy Nexus on release date for Verizon they had it loaded with ISIS ( locked from using Wallet ) and My Verizon app, both of which without rooting you couldn't remove, just disable. So they WILL probably install their Softcard NFC paying app ( New name for ISIS, for obvious reasons ) and their in house Verizon apps they install on the rest of their phones. I just want the phone to come out through them. I'm locked to them due to employer, but I get discounts on phones through them too, so I'm gonna wait it out just a little bit.
micdawg12 said:
I can't say anything about the nexus 6, but I can say that I bought the Galaxy Nexus on release date for Verizon they had it loaded with ISIS ( locked from using Wallet ) and My Verizon app, both of which without rooting you couldn't remove, just disable. So they WILL probably install their Softcard NFC paying app ( New name for ISIS, for obvious reasons ) and their in house Verizon apps they install on the rest of their phones. I just want the phone to come out through them. I'm locked to them due to employer, but I get discounts on phones through them too, so I'm gonna wait it out just a little bit.
Click to expand...
Click to collapse
But the bootloader wasn't locked. And it wasn't a unified phone.
The play store had wallet locked from being installed on it. Not the phone. Part of the deal with Google.
Sent from my VS985 4G using XDA Free mobile app
I'm more worried about when they are going to release it. Artem from android police said he's heard from the beginning that Verizon would lag behind all carriers with their release, and that it may even be in 2015. Along with all the mysterious things like google leaving out verizon on some of the page updates I'm starting to wonder if it is true.
Even if they did modify it in any fashion, I doubt any of the hardware is changed. Download the Nexus Factory Image, unlock the bootloader, and flash it. Instant stock/unmodified Nexus 6.
If purchased from the Play Store, I really don't think there's anything Verizon can do to muck up the phone when you activate it. Can't imagine there's any protocol in place for the phone to become "locked down" or anything when it gets activated on Verizon. At worst, I've heard some rumors that Lollipop has a function that can allow carrier-specific apps to be downloaded right away from the Play Store when it's activated on a particular carrier service, but that said apps could still be removed like any other.
From the looks of things, Play Store Nexus 6 devices should work just fine when you pop in a Verizon SIM card. Now, for those wanting to get a subsidized version of the phone, yeah, you might have to wait a bit longer for Verizon to sell it. It's a little odd to me that Verizon is seemingly opting to wait to sell it, themselves, compared to everyone else, but from what we've seen, the phone does, in fact, work on their network, so if you're willing to spend the extra cash on the Play Store version (or, if you're like me, stuck on a contract for several more months and HAVING to pay full retail price anyway), that might be the way to go.
I was lucky enough to get my pre order through the Play Store yesterday and immediately went and asked in Google's Nexus Q&A if Verizon support was going to work out of box... Ive attached a screenie.
It's a Nexus. It won't be locked down. It may come with some bloat but easily removed. If by some infinitesimal chance they do have it locked down, well I'm on month to month so bye - bye Verizon.
If you aren't going to root & rom, what the hell is the point of buying a Nexus anyway?
liljoe727 said:
Anybody come across any info regarding what Verizon can/will do to lock down the Nexus 6? Also, if I purchase an unbranded Nexus directly from Google and take it to Verizon for service, do I have to let them put any bloat or do anything to lock my phone down? I really like the Nexus 6 and since a OPO is out of the question, being on Verizon, the N6 is most appealing to me. I have an S4 and really like it but I'm ready to move on from Sammy.
"It was for freedom that Christ set us free; therefore keep standing firm and do not be subject again to a yoke of slavery." - Galatians 5:1
Click to expand...
Click to collapse
liljoe727 said:
Anybody come across any info regarding what Verizon can/will do to lock down the Nexus 6? Also, if I purchase an unbranded Nexus directly from Google and take it to Verizon for service, do I have to let them put any bloat or do anything to lock my phone down? I really like the Nexus 6 and since a OPO is out of the question, being on Verizon, the N6 is most appealing to me. I have an S4 and really like it but I'm ready to move on from Sammy.
"It was for freedom that Christ set us free; therefore keep standing firm and do not be subject again to a yoke of slavery." - Galatians 5:1
Click to expand...
Click to collapse
BlueHarford said:
But the bootloader wasn't locked. And it wasn't a unified phone.
The play store had wallet locked from being installed on it. Not the phone. Part of the deal with Google.
Sent from my VS985 4G using XDA Free mobile app
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Click to collapse
Yeah, that's what I meant. Sorry if that was confusing, it was very very late.
Last I saw was this
http://www.reddit.com/r/nexus6/comments/2lhrm2/detailed_information_on_status_of_the_nexus_6_and/
doesn't really clear the mud any, but doesn't sound too surprising either if it's true, especially considering verizon
lordgodgeneral said:
Last I saw was this
http://www.reddit.com/r/nexus6/comments/2lhrm2/detailed_information_on_status_of_the_nexus_6_and/
doesn't really clear the mud any, but doesn't sound too surprising either if it's true, especially considering verizon
Click to expand...
Click to collapse
I dunno man, reddit is suspect IMO and I was under the impression Verizon had already approved the Nexus 6 for their network. I doubt the reddit post is reliable though I suppose it might be. I think I read on the Nexus 6 was on the approved list on the Verizon website, a customer service rep said it was, though I could have read it somewhere else.
"It was for freedom that Christ set us free; therefore keep standing firm and do not be subject again to a yoke of slavery." - Galatians 5:1
People, Don't believe everything you read on reddit. The phone is definitely going to work on Verizon, the only up in the air question is when you can buy a subsidized one.
Also Verizon is not adding bloatware and definitely not locking it down.
BTW I work for Verizon and this is what I do know.
J.Guido85 said:
People, Don't believe everything you read on reddit. The phone is definitely going to work on Verizon, the only up in the air question is when you can buy a subsidized one.
Also Verizon is not adding bloatware and definitely not locking it down.
BTW I work for Verizon and this is what I do know.
Click to expand...
Click to collapse
You telling me I can buy one outright from the Play Store or even T-Mobile(and not get service) and walk into a Verizon store and get the N6 added on my account without issue?
"Your words were found and I ate them, And Your words became for me a joy and the delight of my heart; For I have been called by Your name, O LORD God of hosts." - Jeremiah 15:16
i popped a Verizon sim in and it works fine. Well getting LTE anyway.
I don't know about the Verizon store Nexus 6, but Verizon can't really do anything to lock down the phone from play store unless the next android upgrade has to go through Verizon.
http://www.droid-life.com/2014/10/31/nexus-6-working-on-verizon-out-of-the-box/
For those wondering if the Nexus 6 will work on Verizon or not. Here's proof it does work.
Now the state of the carrier subsidized version of the Nexus 6 and if it will be different then the Play edition is still up in the air. Swear to god if the delay is so they can lock it down and throw their logos all over the phone....
liljoe727 said:
You telling me I can buy one outright from the Play Store or even T-Mobile(and not get service) and walk into a Verizon store and get the N6 added on my account without issue?
"Your words were found and I ate them, And Your words became for me a joy and the delight of my heart; For I have been called by Your name, O LORD God of hosts." - Jeremiah 15:16
Click to expand...
Click to collapse
Playstore for sure, as for T mobile I don't know.
There is a Verizon store next to my gym so I went in there tonight to ask some questions. While the guy did not know anymore then I did about when the N6 would be available through Verizon, he did confirm that purchasing one through the Play Store and mayyybbbeee even through T Mobile and just bringing it in for service wouldn't be a problem.
"Your words were found and I ate them, And Your words became for me a joy and the delight of my heart; For I have been called by Your name, O LORD God of hosts." - Jeremiah 15:16
I don't think many people question whether the Nexus 6 will work on Verizon's network. I think those with the Verizon questions (such as myself) are looking to get the phone on contract. My Verizon contract is up Nov 21st and I'd love to get a stock Nexus 6 on contract with no bloatware. If I can't do that I'll probably look closer at the Droid Turbo or wait a little while longer on getting a new phone. Hate to wait too long though on the phone subsidy model.
Im sorry if this has been asked, i tried searching. Does anybody know if there is any way to figure out where the nexus 6 comes from? I.e google play store or motorola or a carrier...
They're all the same phone
Sent from my Nexus 6 using XDA Free mobile app
same device yes, however im told that the nexus 6 phones from the google play store are the only ones with IMEI's listed in verizons system.
i understand all of the walk arounds to get any of the different variants of the device to work on verizon... Just want the smoothest transition possible.
i guess imei might be only way
amangini343 said:
i understand all of the walk arounds to get any of the different variants of the device to work on verizon... Just want the smoothest transition possible.
Click to expand...
Click to collapse
I too am curious about this being "all the same phones" I called Best Buy told them my I am a Verizon sob story and how I will never get the phone. So I wanted to go in and buy one out right from another carrier. they told me no dice. They said that the phones they get are sim locked to the specific carrier and that my sim would not work. Is there any truth to that or are these phones no matter if its bought from Moto, GPS or Best Buy guaranteed to work on the Big Red Machine?
I havent had much experience with BestBuy mobile personally, however from what ive read/heard.. nexus 6 devices purchased anywhere but google play store would have IMEI numbers that fall out of range of verizons system. They come up as device not recognized, now of course you can take an active nano sim and put it into the device and it will work .. it just will show up as unknown device according to verizon. It just seems to me, personally.. easiest way to get one of these to work is to have a nexus 6 from google play store.
Course, i guess all in all.... i dont really care what the phone shows up as in verizons system, just so long as it works properly... just would make me feel better if the device im using actually showed up as the device. There are a few of the devices listed on swappa for pretty reasonable now.
amangini343 said:
I havent had much experience with BestBuy mobile personally, however from what ive read/heard.. nexus 6 devices purchased anywhere but google play store would have IMEI numbers that fall out of range of verizons system. They come up as device not recognized, now of course you can take an active nano sim and put it into the device and it will work .. it just will show up as unknown device according to verizon. It just seems to me, personally.. easiest way to get one of these to work is to have a nexus 6 from google play store.
Click to expand...
Click to collapse
Thanks for the reply! Now the problem is how do u buy a unicorn on GPS. I yet to see it available on the GPS. I have seen them on Moto and actually had a white 32GB in my cart but talked myself out of it. If im gonna spend that money i want a 64GB
LakerFam0824 said:
Thanks for the reply! Now the problem is how do u buy a unicorn on GPS. I yet to see it available on the GPS. I have seen them on Moto and actually had a white 32GB in my cart but talked myself out of it. If im gonna spend that money i want a 64GB
Click to expand...
Click to collapse
Thats the thing. According to their site, they make some available on Wednesday's. Id assume you have to be at the website right at 1159pm tuesday night to see if any become available, id say they sell out almost instantly. I think ive found a didifference in the actual model code printed on the box, below the XT1103 that may help. I have a Google play edition purchased through swappa.com, model 00643NAGPE. Id assume the last 3 digits GPE might stand for google play edition? Subsequently, ive seen devices from motorola be model 00643NARTL perhaps the RTL somehow denotes motorola? Either way it would seem, this particular code is what ties the device to where it actually came from.
amangini343 said:
Thats the thing. According to their site, they make some available on Wednesday's. Id assume you have to be at the website right at 1159pm tuesday night to see if any become available, id say they sell out almost instantly. I think ive found a didifference in the actual model code printed on the box, below the XT1103 that may help. I have a Google play edition purchased through swappa.com, model 00643NAGPE. Id assume the last 3 digits GPE might stand for google play edition? Subsequently, ive seen devices from motorola be model 00643NARTL perhaps the RTL somehow denotes motorola? Either way it would seem, this particular code is what ties the device to where it actually came from.
Click to expand...
Click to collapse
11:59 what time zone? Ive questioned this since i have been staying up til midnight pressing refresh!! Lol. I think i need a 12 step program!
None of the IMEI will show up in Verizon systems. Doesn't matter where you buy it from, the phone will show up as unknown device on Verizon. But it will work as long as you have a Verizon nano SIM, or cut your SIM down.
There are posts with people buying direct from Google, Motorola, TMobile, Best Buy and Amazon with no issue. The Amazon or Best Buy ones were Sprint Models, I think AT&T are locked.
Motorola had them all available yesterday again. Just keep checking they pop up all of the time. I stumbled upon it when checking the order status of my wife's Moto X. I bought mine from Moto back I'm early November and I've seen them appear more on motos site than Google play.
amangini343 said:
Thats the thing. According to their site, they make some available on Wednesday's. Id assume you have to be at the website right at 1159pm tuesday night to see if any become available, id say they sell out almost instantly. I think ive found a didifference in the actual model code printed on the box, below the XT1103 that may help. I have a Google play edition purchased through swappa.com, model 00643NAGPE. Id assume the last 3 digits GPE might stand for google play edition? Subsequently, ive seen devices from motorola be model 00643NARTL perhaps the RTL somehow denotes motorola? Either way it would seem, this particular code is what ties the device to where it actually came from.
Click to expand...
Click to collapse
not midnight. Past practice shows that Google Play sales have started right around 1:00PM eastern (adjust for your local time zone).
LakerFam0824 said:
I too am curious about this being "all the same phones" I called Best Buy told them my I am a Verizon sob story and how I will never get the phone. So I wanted to go in and buy one out right from another carrier. they told me no dice. They said that the phones they get are sim locked to the specific carrier and that my sim would not work. Is there any truth to that or are these phones no matter if its bought from Moto, GPS or Best Buy guaranteed to work on the Big Red Machine?
Click to expand...
Click to collapse
PaisanNYC said:
not midnight. Past practice shows that Google Play sales have started right around 1:00PM eastern (adjust for your local time zone).
Click to expand...
Click to collapse
interesting information, thank you I never knew that before. Perhaps I had read/was given wrong information about the IMEI's of the devices then. I have a brand new Nexus 6 from the play store on its way, purchased through swappa. I guess we will see how hard of a time I have with activation. I have a spare nano sim used within the last 30 days (out of an iphone 6 plus) however, my current device is a galaxy s4. Be an interesting conversation with whatever rep i get on the phone to activate the nexus 6.
I am trying to activate an N6 from Amazon on Sprint, and they are saying only Sprint devices can be activated. Maybe I didn't do enough homework before buying this, but is that correct? I was under the impression that unlocked phones could go anywhere*. Can someone confirm before I send my phone back to Amazon?
Thanks!
*any major US carrier, btw mine is the XT1103 variant
bump, anyone?
Heading into the store today, but want to be armed with as much info as possible.
All devices should work on all networks, they are lying to you if they say it's not going to work.if
If they decline to give you a SIM and you already have a sprint phone with a SIM card, just put the SIM in your nexus. If your SIM is too big for the nexus, but a SIM cutter for $5 from amazon or eBay to cut your SIM to fit the nexus.
I'll keep updating this thread for reference if anyone else has a similar problem.
I went to the Sprint store today and the people there, at least my local one, are so much more helpful than customer care reps. Anyway, they were not able to activate it in the store either. Their system wasn't 100% explicit in giving the reason, but the guy I worked with believe the ESN to be in their system, but the phone was active on a 3rd party carrier (one of the smaller carriers). Since it was an Amazon Warehouse deal and appeared to be an open box, this is entirely plausible that someone activated and returned the phone. Him and another employee at the store said Amazon phones should activate no problem, so I am returning mine for a new one.
I did run an ESN check though Swappa, and they show it as clear and ready to activate, so it is hard to say what is really going on. I contacted Amazon and I have a BNIB replacement coming for mine, so hopefully all should be well.
I don't know if this applies to my situation since the Sprint store thought the ESN was in their system already (and several articles I've seen state that Sprint has whitelisted devices not from Sprint or Google Play), but here is some information from the SprintAMA account on reddit they may come in handy for someone about activating a non-sprint nexus. https://np.reddit.com/r/Sprint/comments/2mpr7s/update_regarding_the_nexus_6_from_motorola_on/”
jst07 said:
I'll keep updating this thread for reference if anyone else has a similar problem.
I went to the Sprint store today and the people there, at least my local one, are so much more helpful than customer care reps. Anyway, they were not able to activate it in the store either. Their system wasn't 100% explicit in giving the reason, but the guy I worked with believe the ESN to be in their system, but the phone was active on a 3rd party carrier (one of the smaller carriers). Since it was an Amazon Warehouse deal and appeared to be an open box, this is entirely plausible that someone activated and returned the phone. Him and another employee at the store said Amazon phones should activate no problem, so I am returning mine for a new one.
I did run an ESN check though Swappa, and they show it as clear and ready to activate, so it is hard to say what is really going on. I contacted Amazon and I have a BNIB replacement coming for mine, so hopefully all should be well.
I don't know if this applies to my situation since the Sprint store thought the ESN was in their system already (and several articles I've seen state that Sprint has whitelisted devices not from Sprint or Google Play), but here is some information from the SprintAMA account on reddit they may come in handy for someone about activating a non-sprint nexus. https://np.reddit.com/r/Sprint/comments/2mpr7s/update_regarding_the_nexus_6_from_motorola_on/”
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any us bought n6 WILL work just fine on sprint. if they are telling you no, then they are just clueless.
can you not request a sim card from sprint? do they not give those out? seems like people have this issue on sprint and verizon
simms22 said:
any us bought n6 WILL work just fine on sprint. if they are telling you no, then they are just clueless.
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Yep. I've dealt with poorly trained customer reps with Verizon before as well. The first guy I spoke with (which was on Sprint Chat) was pretty explicit that the phone had to be from Sprint. The next person I spoke to on Chat didn't really offer much information, other than suggesting I go to a store. The guys at the store were super helpful and said it shouldn't be a problem. It seems that in this case the phone may be already active on another network, but hard to say for sure. We'll see how it goes when my replacement gets here Saturday.
PolishDude said:
can you not request a sim card from sprint? do they not give those out? seems like people have this issue on sprint and verizon
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I've seen others had problems getting a SIM from Sprint. When I first came to Sprint I bought an LG G2 from Swappa (Sprint variant LS980) and they gave me a SIM with no hassle. I had cut down my SIM from that phone for the N6 but they went ahead and gave me a new one anyway* and said they'll give me one any time.
*A new nano sim for the replacement N6 when I receive it. I'm just letting my LG limp by without LTE until then.
jst07 said:
I've seen others had problems getting a SIM from Sprint. When I first came to Sprint I bought an LG G2 from Swappa (Sprint variant LS980) and they gave me a SIM with no hassle. I had cut down my SIM from that phone for the N6 but they went ahead and gave me a new one anyway* and said they'll give me one any time.
*A new nano sim for the replacement N6 when I receive it. I'm just letting my LG limp by without LTE until then.
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post in the sprint reddit :https://www.reddit.com/r/Sprint/
the mods are helpful and some employees there may be able to direct you. corp stores should be able to assist too.
When I got my N5, I had to go through 3 sim cards before I got one to work. Sprint CS is so behind the times when it comes to new technology, IMO.
Got my new nexus in today and activated without issue. Sprint wouldn't let me activate online for some reason so I took it to the store and it went fine.
This phone kicks ass btw
the store needs to put a click it ticket in to add the esn to their network, takes about 48 hours, and youll need a sim from them which the store can order or customer care can order.the part number for the sim is SIMGLW426C
Yeah sprint is a pain to activate devices not bought in their store, I've had friends with similar issues but with a Nexus 6 they've always been able to get it in the end.
Just a hassle...
zikronix said:
the store needs to put a click it ticket in to add the esn to their network, takes about 48 hours, and youll need a sim from them which the store can order or customer care can order.the part number for the sim is SIMGLW426C
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orangekid said:
Yeah sprint is a pain to activate devices not bought in their store, I've had friends with similar issues but with a Nexus 6 they've always been able to get it in the end.
Just a hassle...
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For whatever reason I couldn't activate the phone myself online, but the store was able to in about 15 mins. Glad I didn't have to wait a couple days for a click it ticket to go though.
You should request an invitation to the Google Project Fi! Then you can use both Sprint and T-Mobile as well as WiFi for calling. I'm just porting an unlimited data Verizon number over to Fi...
Sent from my Nexus 6 using Tapatalk
jst07 said:
I am trying to activate an N6 from Amazon on Sprint, and they are saying only Sprint devices can be activated. Maybe I didn't do enough homework before buying this, but is that correct? I was under the impression that unlocked phones could go anywhere*. Can someone confirm before I send my phone back to Amazon?
Thanks!
*any major US carrier, btw mine is the XT1103 variant
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I'm trying to find the link, but Project Fi users were informed that the N6 model being sold on Amazon would NOT work because it lacked the appropriate Sprint radio. The model # was different tho... have you double checked yours?
shel692 said:
I'm trying to find the link, but Project Fi users were informed that the N6 model being sold on Amazon would NOT work because it lacked the appropriate Sprint radio. I'll keep looking, I think you can probably activate, but you won't get LTE.... I'd send it back... or sell it.
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I appreciate the help, but this has been resolved. For the record, the Nexus 6 from Sprint or others absolutely works on Sprint so long as it is the XT1103 North American model, including LTE and CDMA. The XT1103 is the same phone sold by Sprint.
The original issue I had with Sprint had to do with my phone from Amazon being an open-box and previously/currently activated on another carrier.
shel692 said:
I'm trying to find the link, but Project Fi users were informed that the N6 model being sold on Amazon would NOT work because it lacked the appropriate Sprint radio. The model # was different tho... have you double checked yours?
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its NOT a different model, its the same exact model. every nexus 6 that is sold in the united states is the exact same model, with the same radio, with the same available bands. and yes, it will work on project fi just fine. what you just said has nothing based in fact behind it. the only other version fir the n6, is the european/workd version, that isnt really sold in the united states, unless its in ebay or similar.