Hello, I have a Moto X second generation XT1097 (from Brazil). And I received the update to lollipop recently. For a few days it was ok, but then it started draining battery like crazy. I used to get at least 16 hours with 4h30 of screen time, and now I am barely getting to 10, with less then 3 hours sot. The other people with this version of the phone here in Brazil didn't get this problem (according to motorola forum owners). My phone is not rooted, and I don't want to root it, because I heard I will lose the warranty. I downloaded Gsam battery monitor to try and find out what's the problem, and apparently the biggest drainners are kernel and android OS (16% and 10% respectively). I've searched a lot of people with similar problems on the internet and tried to factory reset it, (and reset it from the recovery too, if that makes any difference. Even without installing the apps it drains very quickly). I also tried updating the play store app manually, as apparently that has helped some people. Still nothing. I'm keeping the wifi off right now, and GSAM indicates the battery decrease rate got to 0, but got to -10%/hour again after some time. Can someone please help me? I've read something about static and dynamic IP, that might cause this, how can I solve that? And if I solve it, that menas that it will only work for my home wifi? Because my university's wifi doesn't give me any better battery either. I'm almost about to return it to the manufacturer, someone please help.
Facing the same issue. Did not factory reset yet.
Is yours XT1097 too?
The factory reset doesn't really help at all...
Related
Hi all,
I have weird battery issue with my Razr i xt890 and I'd like some help. I have tried googling for information, but there's too much noise and I can't find anything suitable.
I'm asking on this site because I know the people on here are really knowledgeable.
My Razr i (with Jelly Bean) seems to have erratic battery readings. Sometimes it'll drop to 6%, and then go up to 90%, and jump around to points in between. I have even seen it drop to 1% and then go up to 6% (or something like that).
Needless to say, this makes the phone unusable because I don't know when it's on low battery so I can charge it. Furthermore, twice, it has reported low battery and then automatically shut itself down.
I hope someone can help with this, because I'm really stuck. I bought this phone overseas, and I don't really want to send it back overseas for warranty repairs.
So, some history.
Before the issue:
This is a stock Razr i, running Retail GB software. When I bought it, it was running 81.5.31002.Retail.en.GB 4.0.4. I upgraded to 81.5.39001.Retail.en.GB 4.0.4 and it's been running fine until this issue happened. I normally get about 4.5-5.5 days of battery before I recharge the phone.
This is stock software. No root. No bootloader unlock. No custom roms.
The issue:
I charged up my phone yesterday, and unplugged it from the charger at 100% battery. There was a notification that 91.2.29001.Retail.en.GB 4.1.2 was available. I selected 'Later' because I was busy at the time.
A bit later (maybe about an hour?), I went back to the phone and checked for updates, and selected to download the update. After it was downloaded, I noticed the battery was about 95%, and then I proceeded to install.
I figured 95% power should be sufficient to perform an upgrade.
The install took, maybe 10-15 minutes? At first glance, it seemed successful, but when the phone started up again, the battery reading was at 100%.
I distinctly remember thinking 'This is impossible. There's no way it could be 95% before the install, and 100% afterwards'.
I played around with the phone a bit (to try out Jelly Bean), and after a few minutes, the battery reading dropped to 60% or something.
That's when I knew something was wrong.
Since then, the phone battery reading has been erratic. If I plug it into a charger, it takes a few minutes and then shoots up to 100%. Unplug it, and it drops to a low level within minutes, and then goes up and down like a yo-yo. Twice, the phone went to a very low level, and then shut itself off.
I've tried various charging/unplugging cycles, and nothing has worked yet (Although I didn't have the patience to try an 8-hour charging cycle yet).
Please see the attached images to see what I mean.
The graphs are just bizarre.
I also did a factory reset (from the Privacy menu rather than 'recovery') but that didn't help.
At the moment, I haven't tried to root the phone or unlock the bootloader. I am still keeping the option of warranty open.
I can't think of a reason why this is happening. It doesn't seem to be a simple calibration or battery stats issue. I think the battery is working okay (because it was fine before the upgrade), just that the readings are wrong.
The phone is operating okay in all other respects. If I ignore the battery readings and the 'low battery' alerts, the phone continues to work ... except when it shuts itself down.
Another theory could be that ... because I upgraded without plugging the phone in, perhaps there was insufficient power during the upgrade and caused some corruption, and I have a faulty software/firmware? Not sure how I could test that though.
Any ideas, any one? Please?
Possibly related:
[Q] Randomly auto shutdown (battery problem)
http://forum.xda-developers.com/showthread.php?t=2195878
[Q] New phone battery jumping after JB
http://forum.xda-developers.com/showthread.php?t=2198772
MemendF Ranck
Looks like other people have a similar problem too.
Battery Fluctuation and Random Power off after JB
h t t p s:// forums.motorola.com / posts / cd3c7d3210
Jelly bean download issues
Hi, I have had exactly the same problem after downloading jelly bean. It even died when plugged in charging. As I had only had the phone for three weeks, I took it back to the shop, Phones 4 You, and they exchanged it for a new phone and told me not to download jelly bean until they let me know it's safe to do so. They said that it was a software problem. Prior to this the battery life was outstanding and I am very pleased with the phone. Phones 4 You gave me an excellent service.
Fixed!
For future readers ...
Someone on the motorola forums (see second reply on this thread) mentioned a possible solution which was to manually install the Jelly Bean version again. I decided to give this a try.
After some more research, I discovered that it should be possible to manually apply official Motorola (ie. OTA) updates using the stock bootloader (via the bootloader recovery feature). No unlocking, no root needed.
I gave this a try ... downloaded the software (keeping to the same version), placed it on an SD card, went to recovery and selected 'Updated from external card' (or something like that) and followed through ... and it has worked (Although this time I kept the phone connected to a usb cable throughout the upgrade). My battery readings are back to normal again. I didn't lose any data or apps as a result of this 'manual upgrade'.
And I am presumably still under warranty since I didn't root nor unlock the bootloader.
Other readers may consider trying this for themselves, however, I cannot guarantee that it will work for them. I can only say it worked for me.
Some references:
How to enter stock recovery in JB (razr i)
http://forum.xda-developers.com/showthread.php?p=38873652
(Apparently entering into stock recovery differs slightly between ICS and JB.)
The Unofficial Thread of Official OTA Updates
http://forum.xda-developers.com/showthread.php?t=2028814
I used the software package from the first post of this thread, labelled as 81.5.39001-91.2.29001.Retail.en.GB 4.0.4-4.1.2 (even though the filename is Blur_Version.81.5.39001.XT890.Retail.en.GB.zip).
I don't have the phone yet (supposed to get it tonight) but having read quite a bit it seems Moto suggests a factory reset after upgrading to JB in order to sort out battery drain etc. I think I saw it in the battery stats thread in RAZR i general.
I send my Razr I back to Germany (living in The Netherlands myself) yesterday! Had the same problem, only my battery get down to 0% all the time, so the phone shutsdown itself every 1 minute till 1 houre. (I'm from the topic: Auto shutdown (battery problem). I think i get my new one next week on wednesday. Dus the JB software manualy update works for more people?
mo976 said:
I don't have the phone yet (supposed to get it tonight) but having read quite a bit it seems Moto suggests a factory reset after upgrading to JB in order to sort out battery drain etc. I think I saw it in the battery stats thread in RAZR i general.
Click to expand...
Click to collapse
I think the problems described in this thread are relating to strange battery spikes in percentage and not a general drain of battery.
The problem is that everyone seems to be different. Some people report these spikes, some people are reporting high drains (which turning off google now or factory reset seem to fix) and some people (luckily me!) have had no issues at all - just an even faster phone
I did do a factory reset, though not immediately after the first JB upgrade. It didn't help.
I think describing this issue as battery drain or high battery usage is not quite correct. The battery is actually okay*, but the phone's indication of the battery capacity jumps all over the place (and sometimes causing automatic shutdown). I can see how it can be confused with battery drain though, especially if people only observe the reading going down (but didn't see the reading going up).
* At one point, I kept the phone screen on as an attempt to drain the battery. I got about 6 hours screen time (ignoring the intermittent battery low warnings) before I gave up.
Since I now have a phone with JB which is working, my guess is that this bug may not occur in all phones with JB. Instead, it seems to be triggered by something that happens during an upgrade.
OTA to JB on xt890 = battery problems
flashsam said:
I think the problems described in this thread are relating to strange battery spikes in percentage and not a general drain of battery.
The problem is that everyone seems to be different. Some people report these spikes, some people are reporting high drains (which turning off google now or factory reset seem to fix) and some people (luckily me!) have had no issues at all - just an even faster phone
Click to expand...
Click to collapse
i have the same problem. factory reset did not help me and i feel i made a mistake i have choosen this phone.i had motorola mobiles before even bought one to my wife.i know that motorola has a conservative atittude.i thought giving them a last chance now i know it was a mistake
Thanks bengtan.
I was having similar issues and a manual install of JB appears to have solved the issue.
Have you had any luck fixing your phone? I have the same problem since a few weeks ago. Bought a new battery and tried two calibration programs, but the issue persists.
Same here. I am on KK 4.4.2 and have the problem since yesterday. What to do?
Same here, my ROM is cm-11-20160524. After 3 years of usage I thought it's the battery and replaced it with a new one but the issue persists.
This is very odd, I'm here after my dad has the same issue and it looks like I'm the 4th poster to report the issue within 50 days after the thread hadn't any replies for over 3 years! Did any of you recent posters resolve the issue? I had a spare Razr-i and my dad took it to a phone repair shop where they swapped both batteries and the issue was still the same with the other battery, so it seems it's nothing to do with the battery itself for all the posters here so far.
Was there some recent update that spiralled all the phones into the erratic behaviour recently I wonder?
I'm trying to advise my dad what to do:
Try fix the issue on his current phone and keep using relatively old tech phone
Use my spare phone (same type) and keep using relatively old tech phone and try sell old XT890 for parts
Upgrade to brand new phone with latest tech and do him for a few years longer than the XT890 would.
Any feedback appreciated!
The issue flatened a bit now. After 2 weeks of brave usage the phone keeps the charge now normally with rare drops in between. So it's still not on an acceptable level but improved magically. I do not understand the physics of this behavior.
I'm having the same strange behaviour since yesterday!!
battery level drops when pluggin the charger,
after several minutes level is jumping to 100%.
whith unplugged charger, level in general inconsistent jumping up and down...!
could this be SW related? planned obsolescence?
edit: android 4.4.2. systemversion 990.43.74.XT890.Retail.en.EU
I have the same problem following an update to JB I don't even recall authorising
I'm now looking for a copy of the new firmware: 990.43.74.XT890.Retail.en.EU to try to resolve. If anyone knows where it can be found I'd be very grateful if you could point me in the right direction...
Same problem here.
I bought a new battery. No changes.
I than did a complete wipe, unlocked the bootloader and installed CyanogenMod 11 (this one http://forum.xda-developers.com/razr-i/development/rom-unofficial-cyanogenmod-11-t2966855). No changes.
I than completely drained the battery (made sure of it) and left it on the charger over night. Now I don't get those weird spikes, the battery just drains really fast (about an hour an the phone is powering off).
Maybe I try a different ROM, or go back to KitKat
I found this but I dunno how to use it ??
h t t p s : / / forum .xda-developers .com /showpost.php?p=69816145&postcount=39
android 4.4.2. systemversion 990.43.74.XT890.Retail.en.EU
Hello everyone,
When I got the X, I was happy with its battery life. Since the past couple of weeks I am having a terrible experience with the battery life. I installed betterbatterystats and I checked in the alarms tab, com.google.android.gms has consumed 60%? How do I stop this. In standby mode as well my battery is losing by 4-6% every hour?
Any help is much appreciated.
Clear data from Google Play Services and Google App, or do a factory reset. I have noticed that my phone drains more battery in standby than it did in Kitkat, upto 5 times more. In device operation, opposite is true. But the standby time sucks. Really, no solution seems unless Motorola releases an update, it is getting really lousy to fix bugs; or better, you can unlock bootloader and use a custom ROM.
tyus2 said:
Clear data from Google Play Services and Google App, or do a factory reset. I have noticed that my phone drains more battery in standby than it did in Kitkat, upto 5 times more. In device operation, opposite is true. But the standby time sucks. Really, no solution seems unless Motorola releases an update, it is getting really lousy to fix bugs; or better, you can unlock bootloader and use a custom ROM.
Click to expand...
Click to collapse
have already done that and performed a factory reset to. no benefit.
the only reason i am not flashing a custom rom is because i want the moto actions.
roddem said:
have already done that and performed a factory reset to. no benefit.
the only reason i am not flashing a custom rom is because i want the moto actions.
Click to expand...
Click to collapse
You can stay rooted on stock rom as well and figure out what's eating your battery. That way moto actions won't be lost either. That's what I've done to narrow down what's eating my battery.
Sent from my XT1095 using XDA Free mobile app
Hello I would like to begin by saying I am new to the forum.
I have a Moto Turbo XT1225 from India. I reside in UK.
I decided I wanted to Root the phone and I did.
I used TWRP after I unlocked the phone from the Motorola Website.
I have been installing the Nightly-quark updates on a regular basis. I must the phone has very stable up until now.
The phone is currently running cm-12.1-20150915-NIGHTLY.
I would say that the phone started to play up when I updated on cm-12.1-20150905-NIGHTLY. But it might of been on early versions of the NIGHTLY updates.
Problems I have are the GPS is not working in apps. Google Maps and Co-Pilot. Also the Battery rapidly drains itself after a full charge and with moderate use i.e. making calls, playing a game, checking mail and the phone would only last me 6-5 hours. Where as before I was getting more than 15hrs out from the day I got the phone.
Please can someone help me sort these problems out as I struggling to use this phone as I am concerned about the battery draining itself. Because when it is on standby it is still rapidly draining the battery.
Any Advice and techniques and how to resolve these problems would be very much appreciated. Thanks
See this post:
http://forum.xda-developers.com/showpost.php?p=62320192&postcount=624
Hello,
Thanks for looking and the advice.
I have downloaded TopNTP and tried to use it with Google maps and co -pilot. Both programs can not locate GPS signal. I followed what ever was stated in the thread.
Please can someone help as I am at a dead end. I have to keep charging the phone so I carry my charger with and I am always looking for a plug.
Thanks.
Xt1225 Battery problem resolved!!!!!
Hello I did a factory reset using TWRP and it has resolved the battery issue.
This is fantastic as the phones battery will know go without charge for 1 day, with moderate use.
I hope this helps anybody facing these problems. Make sure you back up all your photos and videos and contacts before you do the factory re set.
jabb085 said:
Hello I would like to begin by saying I am new to the forum.
I have a Moto Turbo XT1225 from India. I reside in UK.
I decided I wanted to Root the phone and I did.
I used TWRP after I unlocked the phone from the Motorola Website.
I have been installing the Nightly-quark updates on a regular basis. I must the phone has very stable up until now.
The phone is currently running cm-12.1-20150915-NIGHTLY.
I would say that the phone started to play up when I updated on cm-12.1-20150905-NIGHTLY. But it might of been on early versions of the NIGHTLY updates.
Problems I have are the GPS is not working in apps. Google Maps and Co-Pilot. Also the Battery rapidly drains itself after a full charge and with moderate use i.e. making calls, playing a game, checking mail and the phone would only last me 6-5 hours. Where as before I was getting more than 15hrs out from the day I got the phone.
Please can someone help me sort these problems out as I struggling to use this phone as I am concerned about the battery draining itself. Because when it is on standby it is still rapidly draining the battery.
Any Advice and techniques and how to resolve these problems would be very much appreciated. Thanks
Click to expand...
Click to collapse
GPS Problem Fixed on XT1225
I did exactly what it said listed in this comment and resolved my gps issues. I am also using GPS Status.
What you must do is search for the a copy of the installation file if you were to revert your xt1225 to its original operating system. I found the following file
QUARK_RETEU_INDIA_5.0.2_LXG22.33-12.11_cid7_subsidy-DEFAULT_CFC.xml.zip and copied the radio.img file. Used the steps below and now the GPS works fantastic.
Thank You as this was the only thing letting the phone down because this phone has excellent battery life and just about every other feature works brilliantly.
rafaeltrin said:
For those who are facing problems with GPS (low accurate gps) i manage to fix it by flashing the radio.bin from the RETBR_XT1225_4.4.4_KXG21.50-9_cid12_subsidy-DEFAULT_CFC.xml.zip over the CM12 installation.
I have the Brazilian version of xt1225.
After installing CM 12 follow these steps:
1 - Extract "radio.bin" from RETBR_XT1225_4.4.4_KXG21.50-9_cid12_subsidy-DEFAULT_CFC.xml.zip
2 - Boot you phone into bootloader mode
3 - Run the following line:
Code:
mfastboot.exe flash radio radio.img
Click to expand...
Click to collapse
jabb085 said:
Hello I would like to begin by saying I am new to the forum.
I have a Moto Turbo XT1225 from India. I reside in UK.
I decided I wanted to Root the phone and I did.
I used TWRP after I unlocked the phone from the Motorola Website.
I have been installing the Nightly-quark updates on a regular basis. I must the phone has very stable up until now.
The phone is currently running cm-12.1-20150915-NIGHTLY.
I would say that the phone started to play up when I updated on cm-12.1-20150905-NIGHTLY. But it might of been on early versions of the NIGHTLY updates.
Problems I have are the GPS is not working in apps. Google Maps and Co-Pilot. Also the Battery rapidly drains itself after a full charge and with moderate use i.e. making calls, playing a game, checking mail and the phone would only last me 6-5 hours. Where as before I was getting more than 15hrs out from the day I got the phone.
Please can someone help me sort these problems out as I struggling to use this phone as I am concerned about the battery draining itself. Because when it is on standby it is still rapidly draining the battery.
Any Advice and techniques and how to resolve these problems would be very much appreciated. Thanks
Click to expand...
Click to collapse
This is the twrp gps fix here that worked perfectly for me
https://www.androidfilehost.com/?fid=24531035584725320
GPS:
Going back and for changing the ROM may couse GPS problem, and usr cant get a GPS lock.
To solve is necessary to erase the radio stats, that can be achieved via this zip "Clean_modem_status.zip" flash it via TWRP no wipe is need.
Hi
I recently upgraded to LMY48M (flashed it) on my Nexus and I've been getting this battey drain issue where the battery is draining really quickly, almost half the original life.
I tried googling this issue and learned that this in fact is an issue almost everyone is facing with LMY48M. Is there any fix for this?
I am on that build and not having any issues. You might try booting into recovery and clear cache/dalvik.
Sadly this fixed nothing. Battery still drains after clearing cache.
I know for a fact this isn't a hardware problem though because it works fine on LMY48i
I had same issue and did a factory reset and its fixed it.
Sent from my Nexus 6 using XDA Free mobile app
Radio active bug...,I flashed mine back to 5.1 and everythings fine again.
Have you tried to figure out what's causing the battery drain? There are plenty of tools available to help you determine what's draining your battery. It could be any number of things and you've given us nothing that will allow others to help you.
I don't know a lot about this I'm also new to the forums and don't know how stuff works and what I need to 'provide' in order for you to help me. Kindly name 'those number of applications' that can help me?
OT: I cleared the cache partition and it fixed the problem minorly but still didn't make it perfect like it used to be.
Also factory reset which again; might've helped but only a bit because the battery although is better than it used to be, but still isn't running perfect like its suppose to.
nhizzat said:
Have you tried to figure out what's causing the battery drain? There are plenty of tools available to help you determine what's draining your battery. It could be any number of things and you've given us nothing that will allow others to help you.
Click to expand...
Click to collapse
Nothing to figure out there. Radio stays active, even when youre in wifi. I only flashed 5.1 and it went away, just as I wrote in my comment.
"Radio active" is meaningless, since the radio is on a separate chip from the CPU.
Go into your battery screen, tap on the graph, check the WIFI activity bar. I've occasionally seen it where if you turn on your wifi AT ALL, and then turn it off, it keeps on being "on" until you reboot.
You can also go into your wifi advanced settings and turn OFF "Scanning always available". Not sure if that fixes the problem of it staying on or not, but doing that also is likely to help with wifi power consumption.
According to BBS, GSAM, and the native battery monitor, my radio isn't on all the time using LMY48M.
Has anyone seen this happening on their MotoX? i have an XT1096 and mine has been doing this for a while. at about 15% it will shut down and then won't startup because it says the batter is dead. i have tried killing it multiple times to see if it would reset the battery stats, but it doesn't seem to work.
any suggestions?
Same here (XT1092), annoying AF
If someone have a workaround please share it with us
I have a XT1097 and is the same here, some timer it shuts off with 30% of battery.
My phone is completely stock, I did a master reset on it, but it becomes better for just a couple of days...
It happens to me too sometimes, but usually i can tell it's going to happen because it drains normally until about 15% and then the battery level just stops going down. When that happens i usually plug it in so it doesn't die
Same Problem
I had the same problem with my XT1096. I complained to Moto about it. They told me to factory reset it. I did and it was fine for a month and then started happening again. When I complained again they gave me a warranty replacement. Which worked great for a month or so and then started doing the same thing. So, I got the unlock code from them, unlocked it and installed the ROM found in this thread to upgrade to Marshmallow. When I flashed it I took the advice in the thread not to allow Google to reinstall all my apps, so I started fresh. I not only haven't had the problem again, but with MM I'm getting insane battery life. I now finish the day with %50 battery instead of %20, aka shutdown. Very happy with it. So if you don't want to unlock your phone and mess with the ROM I would at least suggest giving a factory reset and NOT allowing Google to reload everything this time. That may or may not work. But I've heard that sometimes allowing Google to restore your phone can keep problem settings apps, etc that were causing the issue in the first place. YMMV.
Todd
if you see a vertical bar in your battery stats, meaning battery went from 20 straight to 0, that mean your battery is gone. i had this problem on my galaxy note edge and changing battery solved it. dont know about this phone though
I had the same problem. Have stock 6.0 + rooted XT1092. All I did to solve the issue is to let the battery drain completely to 0% until the phone shuts off and then charged it to 100% for the whole night without switching it on and with a slow charger that came with my Moto 360 v1. I know it might ruin the battery but doing this once or twice won't cause any harm. Do not turn on the battery saver mode. Somehow that is the main cause of this problem until you calibrate. Now the issue is completely resolved without resets and changing the battery.
Moto X 2014 XT1092
Same here for a XT1085 (China variant).
I have contacted Moto Support and replaced "motherboard" what they called, and it costs me 200CNY because they told me there was some liquid mark in charging port.
AND NOTHING CHANGED AFTER THIS REPLACEMENT.