Database Develop

[Q] Weird battery issue, Razr i, after Jelly Bean

Hi all,
I have weird battery issue with my Razr i xt890 and I'd like some help. I have tried googling for information, but there's too much noise and I can't find anything suitable.
I'm asking on this site because I know the people on here are really knowledgeable.
My Razr i (with Jelly Bean) seems to have erratic battery readings. Sometimes it'll drop to 6%, and then go up to 90%, and jump around to points in between. I have even seen it drop to 1% and then go up to 6% (or something like that).
Needless to say, this makes the phone unusable because I don't know when it's on low battery so I can charge it. Furthermore, twice, it has reported low battery and then automatically shut itself down.
I hope someone can help with this, because I'm really stuck. I bought this phone overseas, and I don't really want to send it back overseas for warranty repairs.
So, some history.
Before the issue:
This is a stock Razr i, running Retail GB software. When I bought it, it was running 81.5.31002.Retail.en.GB 4.0.4. I upgraded to 81.5.39001.Retail.en.GB 4.0.4 and it's been running fine until this issue happened. I normally get about 4.5-5.5 days of battery before I recharge the phone.
This is stock software. No root. No bootloader unlock. No custom roms.
The issue:
I charged up my phone yesterday, and unplugged it from the charger at 100% battery. There was a notification that 91.2.29001.Retail.en.GB 4.1.2 was available. I selected 'Later' because I was busy at the time.
A bit later (maybe about an hour?), I went back to the phone and checked for updates, and selected to download the update. After it was downloaded, I noticed the battery was about 95%, and then I proceeded to install.
I figured 95% power should be sufficient to perform an upgrade.
The install took, maybe 10-15 minutes? At first glance, it seemed successful, but when the phone started up again, the battery reading was at 100%.
I distinctly remember thinking 'This is impossible. There's no way it could be 95% before the install, and 100% afterwards'.
I played around with the phone a bit (to try out Jelly Bean), and after a few minutes, the battery reading dropped to 60% or something.
That's when I knew something was wrong.
Since then, the phone battery reading has been erratic. If I plug it into a charger, it takes a few minutes and then shoots up to 100%. Unplug it, and it drops to a low level within minutes, and then goes up and down like a yo-yo. Twice, the phone went to a very low level, and then shut itself off.
I've tried various charging/unplugging cycles, and nothing has worked yet (Although I didn't have the patience to try an 8-hour charging cycle yet).
Please see the attached images to see what I mean.
The graphs are just bizarre.
I also did a factory reset (from the Privacy menu rather than 'recovery') but that didn't help.
At the moment, I haven't tried to root the phone or unlock the bootloader. I am still keeping the option of warranty open.
I can't think of a reason why this is happening. It doesn't seem to be a simple calibration or battery stats issue. I think the battery is working okay (because it was fine before the upgrade), just that the readings are wrong.
The phone is operating okay in all other respects. If I ignore the battery readings and the 'low battery' alerts, the phone continues to work ... except when it shuts itself down.
Another theory could be that ... because I upgraded without plugging the phone in, perhaps there was insufficient power during the upgrade and caused some corruption, and I have a faulty software/firmware? Not sure how I could test that though.
Any ideas, any one? Please?

Possibly related:
[Q] Randomly auto shutdown (battery problem)
http://forum.xda-developers.com/showthread.php?t=2195878
[Q] New phone battery jumping after JB
http://forum.xda-developers.com/showthread.php?t=2198772

MemendF Ranck
Looks like other people have a similar problem too.
Battery Fluctuation and Random Power off after JB
h t t p s:// forums.motorola.com / posts / cd3c7d3210

Jelly bean download issues
Hi, I have had exactly the same problem after downloading jelly bean. It even died when plugged in charging. As I had only had the phone for three weeks, I took it back to the shop, Phones 4 You, and they exchanged it for a new phone and told me not to download jelly bean until they let me know it's safe to do so. They said that it was a software problem. Prior to this the battery life was outstanding and I am very pleased with the phone. Phones 4 You gave me an excellent service.

Fixed!
For future readers ...
Someone on the motorola forums (see second reply on this thread) mentioned a possible solution which was to manually install the Jelly Bean version again. I decided to give this a try.
After some more research, I discovered that it should be possible to manually apply official Motorola (ie. OTA) updates using the stock bootloader (via the bootloader recovery feature). No unlocking, no root needed.
I gave this a try ... downloaded the software (keeping to the same version), placed it on an SD card, went to recovery and selected 'Updated from external card' (or something like that) and followed through ... and it has worked (Although this time I kept the phone connected to a usb cable throughout the upgrade). My battery readings are back to normal again. I didn't lose any data or apps as a result of this 'manual upgrade'.
And I am presumably still under warranty since I didn't root nor unlock the bootloader.
Other readers may consider trying this for themselves, however, I cannot guarantee that it will work for them. I can only say it worked for me.
Some references:
How to enter stock recovery in JB (razr i)
http://forum.xda-developers.com/showthread.php?p=38873652
(Apparently entering into stock recovery differs slightly between ICS and JB.)
The Unofficial Thread of Official OTA Updates
http://forum.xda-developers.com/showthread.php?t=2028814
I used the software package from the first post of this thread, labelled as 81.5.39001-91.2.29001.Retail.en.GB 4.0.4-4.1.2 (even though the filename is Blur_Version.81.5.39001.XT890.Retail.en.GB.zip).

I don't have the phone yet (supposed to get it tonight) but having read quite a bit it seems Moto suggests a factory reset after upgrading to JB in order to sort out battery drain etc. I think I saw it in the battery stats thread in RAZR i general.

I send my Razr I back to Germany (living in The Netherlands myself) yesterday! Had the same problem, only my battery get down to 0% all the time, so the phone shutsdown itself every 1 minute till 1 houre. (I'm from the topic: Auto shutdown (battery problem). I think i get my new one next week on wednesday. Dus the JB software manualy update works for more people?

mo976 said:
I don't have the phone yet (supposed to get it tonight) but having read quite a bit it seems Moto suggests a factory reset after upgrading to JB in order to sort out battery drain etc. I think I saw it in the battery stats thread in RAZR i general.
Click to expand...
Click to collapse
I think the problems described in this thread are relating to strange battery spikes in percentage and not a general drain of battery.
The problem is that everyone seems to be different. Some people report these spikes, some people are reporting high drains (which turning off google now or factory reset seem to fix) and some people (luckily me!) have had no issues at all - just an even faster phone

I did do a factory reset, though not immediately after the first JB upgrade. It didn't help.
I think describing this issue as battery drain or high battery usage is not quite correct. The battery is actually okay*, but the phone's indication of the battery capacity jumps all over the place (and sometimes causing automatic shutdown). I can see how it can be confused with battery drain though, especially if people only observe the reading going down (but didn't see the reading going up).
* At one point, I kept the phone screen on as an attempt to drain the battery. I got about 6 hours screen time (ignoring the intermittent battery low warnings) before I gave up.
Since I now have a phone with JB which is working, my guess is that this bug may not occur in all phones with JB. Instead, it seems to be triggered by something that happens during an upgrade.

OTA to JB on xt890 = battery problems
flashsam said:
I think the problems described in this thread are relating to strange battery spikes in percentage and not a general drain of battery.
The problem is that everyone seems to be different. Some people report these spikes, some people are reporting high drains (which turning off google now or factory reset seem to fix) and some people (luckily me!) have had no issues at all - just an even faster phone
Click to expand...
Click to collapse
i have the same problem. factory reset did not help me and i feel i made a mistake i have choosen this phone.i had motorola mobiles before even bought one to my wife.i know that motorola has a conservative atittude.i thought giving them a last chance now i know it was a mistake

Thanks bengtan.
I was having similar issues and a manual install of JB appears to have solved the issue.

Have you had any luck fixing your phone? I have the same problem since a few weeks ago. Bought a new battery and tried two calibration programs, but the issue persists.

Same here. I am on KK 4.4.2 and have the problem since yesterday. What to do?

Same here, my ROM is cm-11-20160524. After 3 years of usage I thought it's the battery and replaced it with a new one but the issue persists.

This is very odd, I'm here after my dad has the same issue and it looks like I'm the 4th poster to report the issue within 50 days after the thread hadn't any replies for over 3 years! Did any of you recent posters resolve the issue? I had a spare Razr-i and my dad took it to a phone repair shop where they swapped both batteries and the issue was still the same with the other battery, so it seems it's nothing to do with the battery itself for all the posters here so far.
Was there some recent update that spiralled all the phones into the erratic behaviour recently I wonder?
I'm trying to advise my dad what to do:
Try fix the issue on his current phone and keep using relatively old tech phone
Use my spare phone (same type) and keep using relatively old tech phone and try sell old XT890 for parts
Upgrade to brand new phone with latest tech and do him for a few years longer than the XT890 would.
Any feedback appreciated!

The issue flatened a bit now. After 2 weeks of brave usage the phone keeps the charge now normally with rare drops in between. So it's still not on an acceptable level but improved magically. I do not understand the physics of this behavior.

I'm having the same strange behaviour since yesterday!!
battery level drops when pluggin the charger,
after several minutes level is jumping to 100%.
whith unplugged charger, level in general inconsistent jumping up and down...!
could this be SW related? planned obsolescence?
edit: android 4.4.2. systemversion 990.43.74.XT890.Retail.en.EU

I have the same problem following an update to JB I don't even recall authorising
I'm now looking for a copy of the new firmware: 990.43.74.XT890.Retail.en.EU to try to resolve. If anyone knows where it can be found I'd be very grateful if you could point me in the right direction...

Same problem here.
I bought a new battery. No changes.
I than did a complete wipe, unlocked the bootloader and installed CyanogenMod 11 (this one http://forum.xda-developers.com/razr-i/development/rom-unofficial-cyanogenmod-11-t2966855). No changes.
I than completely drained the battery (made sure of it) and left it on the charger over night. Now I don't get those weird spikes, the battery just drains really fast (about an hour an the phone is powering off).
Maybe I try a different ROM, or go back to KitKat

I found this but I dunno how to use it ??
h t t p s : / / forum .xda-developers .com /showpost.php?p=69816145&postcount=39
android 4.4.2. systemversion 990.43.74.XT890.Retail.en.EU

[Q] Help! Phone restarting itself at night. Weird battery behavior

Hi all, I've been having serious problems with my pure edition Moto X. Practically since I bought it, a month ago. The phone is stock and without root. The phone restarts itself every night, one or more times. I have tried leaving the phone in safe mode, with or without internet connection and even in battery safe mode and it keeps happening. I also tried to clean cache from recovery and doing a factory reset without consequences. The rest of the day the phone works without any issues.
The most weird thing is the battery stats graph the phone shows after this happens. I attached a screen capture of that. It seems like the phone reads that the battery suddenly drops to zero and stays that way for several hours until it restarts and get a normal reading again. I'm thinking that maybe it has something to do with the battery or the system reading the battery level wrong.
I will greatly appreciate any suggestions.
Thanks!

If it's happening in safe mode, than I'd exchange it on warranty.

Is there anyway to manually reinstall lollipop? Maybe something went wrong in the update. If it was a hardware problem it should do it at any tine, right?

Have you tried to factory reset from recovery mode? Also you need to calibrate your battery once a month. Solved my same problem.
Sent from my XT1092

Phone turns off at 5% - 15% battery

I've been having an issue with my Moto X XT1092 lately where the phone will turn off despite android 5.1 showing the percentage on anywhere from 5% to 15%.
I've tried draining the battery right down, even to when the secret "your battery is seriously dead" LED turns on, then charging it right back up to 100% without booting it. I also used a power meter to see when it actually stopped pulling a current too. That worked for about 2 weeks but now it's turning off when there's 10% left again.
Spoke to motorola and all they could say was factory reset the device because system updates can cause this issue.
Has anyone else had this problem? Does anyone have a fix that isn't a full restore? If not, did a restore fix your issue?

I have noticed that as well. I originally did a reformat when I got 5.1.0 and mine does it so Im thinking there might be something else going on. Until reading this post from you I thought it was just my battery getting old....which could be the case as well.

66racer said:
I have noticed that as well. I originally did a reformat when I got 5.1.0 and mine does it so Im thinking there might be something else going on. Until reading this post from you I thought it was just my battery getting old....which could be the case as well.
Click to expand...
Click to collapse
I don't think it's down to age, the new X's are only a year or so old, batteries should last much longer. I think it's a bug in the OS, perhaps something stopping the software from reading the hardware accurately?

Z3 refuses to sleep. Tried everything

Basically, for a couple days, my Z3C battery drain graph is a straight line going down at 40 degrees. I'd post a pic, but I can't yet (new member limits).
It used to be mostly flat when the phone wasn't used, but not anymore.
What changed? honestly, nothing! I just woke up and noticed that it went down from 100% to 70% during ~7 hours of my sleep. And it's like that ever since. I'm struggling to use the phone for a full day (used to be 2-3 days). The phone is 8 months old.
WHat I did already:
1. Turning off/uninstalling various apps based on their % impact on battery drain
2. Clearing cache
3. Turning down wifi and internet
4. Factory reset with data backup
5. FULL factory reset without touching anything after it
NOTHING worked
My only theory is that battery became bogus and I have to send it for repairs... which means at least 2-3 weeks without the phone and a questionable result (they may as well not consider it broken at all).
Anyone have any ideas on what to do at this point? I'm getting desperate
I wanted to sell the phone in a couple months to buy the Z6 compact, but I obviously can't sell a phone with a faulty battery... which means I won't have funds for the Z6. Sigh..

Kapitanczacki said:
Basically, for a couple days, my Z3C battery drain graph is a straight line going down at 40 degrees. I'd post a pic, but I can't yet (new member limits).
It used to be mostly flat when the phone wasn't used, but not anymore.
What changed? honestly, nothing! I just woke up and noticed that it went down from 100% to 70% during ~7 hours of my sleep. And it's like that ever since. I'm struggling to use the phone for a full day (used to be 2-3 days). The phone is 8 months old.
WHat I did already:
1. Turning off/uninstalling various apps based on their % impact on battery drain
2. Clearing cache
3. Turning down wifi and internet
4. Factory reset with data backup
5. FULL factory reset without touching anything after it
NOTHING worked
My only theory is that battery became bogus and I have to send it for repairs... which means at least 2-3 weeks without the phone and a questionable result (they may as well not consider it broken at all).
Anyone have any ideas on what to do at this point? I'm getting desperate
I wanted to sell the phone in a couple months to buy the Z6 compact, but I obviously can't sell a phone with a faulty battery... which means I won't have funds for the Z6. Sigh..
Click to expand...
Click to collapse
And what about changing NOTHING but just turning the airplane mode ON?
edit: I made a mistake, not OFF but ON!
I had the same problem with my Xperia T and the cause was that I cut the SIM card by myself (from mini sim to micro sim) and I accidentally internally damaged the SIM card. The battery drain was TREMENDOUS and the phone was INCREDIBLY hot that time. I didn't know what was the cause and tried literally everything! Only turning on the airplane mode was stopping the battery drain so I thought maybe the SIM card is damaged. And it was! After replacing one, everything went back to normal.
But what I want to say - your case might be different but... just give an airplane mode a try.
If you are from Poland - check your private messages!

Flight mode does nothing. 100% -> 75% overnight.

Kapitanczacki said:
Flight mode does nothing. 100% -> 75% overnight.
Click to expand...
Click to collapse
Have u tried installing a new rom?
Or a factory reset because its easier?

kimon60 said:
Have u tried installing a new rom?
Or a factory reset because its easier?
Click to expand...
Click to collapse
Yep, like I said in first post, I did factory reset. Twice, in fact.
The phone doesn't eat more battery - with Screen On, it works like it used to, but there is no "screen off" time for battery: the drain seems constant. The phone obviously doesn't go into sleep mode.

Then try Safe Mode in which all 'foreign' apps are not included in the startup procedure.
- push the power button
- long press the Power Off on the screen
- Then a option to restart in safe mode will appear on your screen
- Now you can chack whether your battery drain is a software or hardware problem

HvdW said:
Then try Safe Mode in which all 'foreign' apps are not included in the startup procedure.
- push the power button
- long press the Power Off on the screen
- Then a option to restart in safe mode will appear on your screen
- Now you can chack whether your battery drain is a software or hardware problem
Click to expand...
Click to collapse
Hardware sadly... the battery drain is exactly the same on safe mode+flight mode as with wifi+internet+all apps I have
I still have some months of warranty... should I send it?

Kapitanczacki said:
Basically, for a couple days, my Z3C battery drain graph is a straight line going down at 40 degrees. I'd post a pic, but I can't yet (new member limits).
It used to be mostly flat when the phone wasn't used, but not anymore.
What changed? honestly, nothing! I just woke up and noticed that it went down from 100% to 70% during ~7 hours of my sleep. And it's like that ever since. I'm struggling to use the phone for a full day (used to be 2-3 days). The phone is 8 months old.
WHat I did already:
1. Turning off/uninstalling various apps based on their % impact on battery drain
2. Clearing cache
3. Turning down wifi and internet
4. Factory reset with data backup
5. FULL factory reset without touching anything after it
NOTHING worked
My only theory is that battery became bogus and I have to send it for repairs... which means at least 2-3 weeks without the phone and a questionable result (they may as well not consider it broken at all).
Anyone have any ideas on what to do at this point? I'm getting desperate
I wanted to sell the phone in a couple months to buy the Z6 compact, but I obviously can't sell a phone with a faulty battery... which means I won't have funds for the Z6. Sigh..
Click to expand...
Click to collapse
I had the same problem with my z3c when I went back home to Cyprus for the holidays. In Germany my battery drain during the night is 5-6% with Wifi on (no Stamina Mode), but when I was in Cyprus my battery drain went to like 40% over night. Bear in mind my phone is completely stock, with some disable apps here and there. I used GSam Battery Monitor to see what was going on and I saw that my Phone Radio was using almost the same % as the screen was. I'm thinking maybe this happened because of the firmware or something, I'm currently using .264 for Germany, but when I bought the phone it came with the Greek firmware, and I changed it to the German one during the Lollipop updates. Maybe if you tried flashing another firmware?

Battery drops fast at 30%

Had anyone else noticed a Pixel 4 XL battery that's generally fine until it hits about 30% and then plummets to zero within minutes? Seems to be happening all the time at the moment. Any suggestions on how to solve this?

magnatom said:
Had anyone else noticed a Pixel 4 XL battery that's generally fine until it hits about 30% and then plummets to zero within minutes? Seems to be happening all the time at the moment. Any suggestions on how to solve this?
Click to expand...
Click to collapse
From personal experience with Google and battery issues, I'll tell you this...
Do a factory reset or better yet flash the next monthly update using the factory image with the -w still in the script to force the full wipe. If this does not fix the problem then your due a warranty claim in my opinion. They will tell you to do all this as part of the troubleshooting anyway and you'll probably have to go through the motions regardless but it'll at least give you a better idea where you stand before jumping through their hoops!

CyberpodS2 said:
From personal experience with Google and battery issues, I'll tell you this...
Do a factory reset or better yet flash the next monthly update using the factory image with the -w still in the script to force the full wipe. If this does not fix the problem then your due a warranty claim in my opinion. They will tell you to do all this as part of the troubleshooting anyway and you'll probably have to go through the motions regardless but it'll at least give you a better idea where you stand before jumping through their hoops!
Click to expand...
Click to collapse
This is good advice. If a factory reset doesn't help, I'd see about a warranty claim as well. The Pixel 4XL is a good phone but while the battery life isn't one of it's strong suits, I've never seen anything like you describe. They are pretty good about replacing a bad phone after the usual troubleshooting. It's a pain but worth the trouble.

This looks exactly like what was happening on the Nexus 6P phones. This is the first case that I've seen on the pixel like though. It was so widespread on the Nexus 6P line that there is a class action suit still going on. I had three of those phones with this issue. As CyperpodS2 said a factory reset should be your first option. I doubt it will help if it is a hardware problem but Google will require you to do that before the will RMA your phone anyway.

Thanks guys. Tried a factory reset but it has just done exactly the same thing as before. Gets to about 30-29% and then drops within a matter of seconds to zero and turns off. I'll phone my carrier today to see how they respond to this. I'll let you know how I get on.

Oh and here is the battery history.

Good luck. You shouldn't have any trouble getting a replacement.

Crap! Me too! Everything was fine and then all of a sudden battery is dead. I also have issues charging to 100% using my wireless charger but maybe it's the charger. The sudden death at 30% battery just started happening. I did install the latest February update and don't remember it doing this before then. Up until now I've been really happy with battery life.

I've been hitting 30% and lower recently due to changing when I charge the phone. I have not seen a sudden drop once I reach 30% and I have battery saver turn on automatically at 25% and can get hours out of that. To be honest, since I deleted facebook account my phones have always had better battery live than friends with the same device. It was the first thing I noticed about removing FB/Messenger, I went to a single charge for 1.5 days.

Just to update. Google did replace my Pixel XL without any issues. I didn't get any feedback on the phone I sent, but I assume the fact that they haven't charged me anything suggests that they did find a problem. Hope you get your issue sorted out @SnrSuave and that these are isolated problems.

I've been doing some testing and trying to recalibrate the battery. Seems to be better now. I let the battery run down completely empty and then fully charge while turned off. Last night I got the battery down to 10% without it dropping fast.

My experience last days
Once it didn't load over 15% (display bug)
All is fine after complete empty device

Good to hear others are solving their issues. I had run my battery down and charged fully a few times, but didn't improve things for me. Hopefully just one of those random issues that happen from time to time. replaced device running well. :good:

I had the same **** with my 3xl.
In the end i RMA it.....