Hi all, I've been having serious problems with my pure edition Moto X. Practically since I bought it, a month ago. The phone is stock and without root. The phone restarts itself every night, one or more times. I have tried leaving the phone in safe mode, with or without internet connection and even in battery safe mode and it keeps happening. I also tried to clean cache from recovery and doing a factory reset without consequences. The rest of the day the phone works without any issues.
The most weird thing is the battery stats graph the phone shows after this happens. I attached a screen capture of that. It seems like the phone reads that the battery suddenly drops to zero and stays that way for several hours until it restarts and get a normal reading again. I'm thinking that maybe it has something to do with the battery or the system reading the battery level wrong.
I will greatly appreciate any suggestions.
Thanks!
If it's happening in safe mode, than I'd exchange it on warranty.
Is there anyway to manually reinstall lollipop? Maybe something went wrong in the update. If it was a hardware problem it should do it at any tine, right?
Have you tried to factory reset from recovery mode? Also you need to calibrate your battery once a month. Solved my same problem.
Sent from my XT1092
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Recently I decided to update my phone from cupcake to Super D 1.10.3 and I've been getting a problem where my phone would randomly turn off mostly when I'm talking on the phone or when it uses data. I noticed that this problem never occurs when it is hooked up to power though. I also noticed that the battery level are showing strange %s all the time. It would go from like 80% then when it randomly shuts off automatically go into red, to the point where I can't reboot my phone without power. I've tried about 4-5 different roms, reinstalled the radio/SPL but still have the same issue. Hopefully somebody here can help me figure out what is wrong because I don't believe it's a battery issue as it works almost perfectly sitting idle.
Thanks !
That kept happening to me. I decided to brick it, but it died off on it's own and never turned on so it saved me some trouble.
most likely a battery problem i believe. happened to me and i simply replaced the battery.
Try wiping the battery stats and dalvick cache in recovery . Fix permissions . It may be a widget acting up .
el-zilcho said:
Try wiping the battery stats and dalvick cache in recovery . Fix permissions . It may be a widget acting up .
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I always blame it on the widgets.
What do you have on the screen. Most of the time when it does that it's because of a kernel panic. Too much going on at once can cause the device to crash.
right now the only widgets are power control, and beautiful widgets. I'll try to get rid of power control, hopefully it works! if not i'll call tmobile for a new battery
xelasfx said:
right now the only widgets are power control, and beautiful widgets. I'll try to get rid of power control, hopefully it works! if not i'll call tmobile for a new battery
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Let's try clearing your dalvik-cache.
Binary100100 said:
Let's try clearing your dalvik-cache.
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-_-, i'm kind of a noob so i'm not sure how to do that
go into recovery (assuming you have amonra's) and go to wipe, then theres an option to clear dalvik-cache.
so far nothing seems to be working =\
xelasfx said:
Recently I decided to update my phone from cupcake to Super D 1.10.3 and I've been getting a problem where my phone would randomly turn off mostly when I'm talking on the phone or when it uses data. I noticed that this problem never occurs when it is hooked up to power though. I also noticed that the battery level are showing strange %s all the time. It would go from like 80% then when it randomly shuts off automatically go into red, to the point where I can't reboot my phone without power. I've tried about 4-5 different roms, reinstalled the radio/SPL but still have the same issue. Hopefully somebody here can help me figure out what is wrong because I don't believe it's a battery issue as it works almost perfectly sitting idle.
Thanks !
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I have this EXACT same issue. Started about a week ago. I think its has something to do with wiping the battery data too often ot possibly incorrectly?
Gonna try wiping davlik-catche and battery (after a full charge is reported while powered off) but one question...after wiping after charging, do I leave it plugged into power or do I unplug power before rebooting?
EDIT: I also have tried this with difft ROMS and SPLs. Only crashes when on the phone or using data. Not a loose battery (like others have suggested) as I can shake the $#!1 out of it and not have it power off, don't think its the battery. Left my G1 all night, no problems. Started checking out market downloads, crashed (with no "powering down" splash) within 3min of usage. Gonna try downgrading the radio to see if that helps (like was said, seems to be a data issue).
UPDATE: So after un-rooting back to stock android 1.0 and again experiencing these crashes yet still not having one with power supply attached I've narrowed down my problem to either the battery (hopefully) or the phone hardware itself (hopefully not). Find out later on today...
i too have the same exact problem..i twas fine until recently...but when i shifted to cyan 5.0.7 from 4 i had this problem.i thought it was a sd card problem so i just booted the g1 without the sdcard in and it worked fine.so i just reformatted the sd card n checked it with checkflash the sdcard was fine....just put in stock cyanmod and running the phone now will tell u the result when i get back...hopefully it should be the sdcard fault
Its your battery. This started happening to me about 2 weeks ago and i ordered a new battery and all my problems are solved now. Just to make sure look at the center of your battery and check if it is swollen or has a bump, if it does im 100% sure its the battery
hmm yup the battery is swollen at the center looks like i need to get a new one
When using the phone the battery indicator immediately drops from whatever it was at down to %0 and the phone shuts off.
When I start the phone up into recovery (Philz) it still shows the original battery percentage that was reported before the phone shut off. I rebooted the phone back up into system several times and sometimes I am able to use it for a minute or two and then it will repeat all over again: the battery drops back to %0 and the phone reboots, other times it says %0 immediately after bootup and shuts off right away.
It's intermittent, so sometimes I can go for a week or two if I'm lucky without it happening, but sometimes I can only go a few hours without being interrupted by the shutdowns. The only thing that seems to have helped me is charging my phone a little bit more and then it stops for a while, but I don't always have a charger with me so I would like to get this issue resolved if possible.
I know my battery is charged. I was able to sit there flashing my phone over and over trying to fix the issue and the phone kept working 45 minutes and even an hour later. Sometimes reflashing my ROM after wiping system, cache, etc. seems to fix the issue, other times it doesn't work.
I have done the EB40 mod to my phone, but I haven't had any issues with it. It's possible that this problem could be related to that as well, but I'm fairly confident that my battery is in good condition.
This issue has been occurring for quite a while and I have done full wipes and reflashed several times with multiple different ROMs and kernels to see if the issue was related to a certain ROM or kernel. All of the ROMs I have tried were very heavily based on CyanogenMod I believe, so if it turns out to be software rather than hardware then that seems to be the common link.
I need my phone for my job so this is something I really need to get sorted out. I have to use my phone for debugging and testing applications.
I have searched all over the web but no one I have found in any forum was having quite the same issue as me.
Does anyone know how to solve this issue? A suitable workaround if no other solution could be found would be somehow preventing the phone from rebooting when the battery reads %0 if that's at all possible.
Here's a screenshot of my battery history from today when this happened. Notice how the battery level goes right back to where it was after rebooting.
https://docs.google.com/file/d/0B6RpWzK5OKf4SFp1TWd1aUJ4ZlU/edit?usp=drive_web
Some additional info:
My battery is still at %52 as I type this and it's still running without a problem. Battery life is great in the CyanogenMod nightlies when I'm not having this issue.
I am running the October 12th nightly. The issue started while I was using arrrghhh's kernel, and it persisted even after wiping /system, and /cache and then using just the normal kernel that comes with the October 12th nightly.
Try a different rom?
Sent from my PACMAN MATRIX HD MAXX
I have tried flashing quite a few different ROMs and this has happened on all of them. CyanogenMod, PAC, JellyBam, and ProBAM come to mind.
Have you tried wiping every thing and fastbooting back to stock?
Sent from my MB886 using Tapatalk now Free
penser said:
Have you tried wiping every thing and fastbooting back to stock?
Sent from my MB886 using Tapatalk now Free
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No. Would that really be necessary?
I wiped /system, /data, /boot, /cache, dalvik-cache, basically everything.
This sometimes does resolve the issue temporarily, but it comes back after a while.
UPDATE: I read somewhere that this may be an issue with the battery not being properly calibrated after installation. I don't think I've ever drained the battery all the way down since I got the EB40, so I figured I'd try it.
I tried completely draining it and charging it up to %100 with the phone off and I haven't had any issues so far. Sometimes it went for a week without having issues before though, so I'll be keeping an eye on it in case there are any more issues.
Hi,
A few days ago I upgraded my Note from a very ancient (stock) Gingerbread ROM to (stock) Jellybean. I hadn't been getting OTA updates because the Gingerbread was originally German rather than UK, so quite a long time had passed without any updates. Anyway, because of the no OTA, I used Odin. Everything went fine and I had a nice few days of usage, although the battery consumption seemed to suddenly be quite high, mainly due to additional wakelocks from the new Google Search it looked like. The night before last at about 3% the phone turned itself off, which is unusual as normally the battery will run itself lower than that. BTW, it's an official battery bought just a few months ago to replace the one before, which was getting old.
Yesterday evening when I went to use the phone it was dead. Completely unresponsive. It wouldn't charge either. (The battery had been at about fourteen percent I think, so it should have still had a lot of juice left.) Turning it on would leave it stuck on the Samsung logo only. Recovery mode didn't work, but I could get download mode up, so I installed the Philz kernel as people have said, and then did a reset using that, and all was okay again and after reflashing the ROM I could use the phone again, although because of the reset I had to set everything up again.
Just wondering what people think caused it. Just a weird coincidence, or something else? As far as I'm concerned, the problem has been sort of mitigated for now, but definitely not fixed, because what's to stop it happening again? Has anyone heard of strange things going on with Jellybean? I know there's an issue with flashing/resetting from ICS, but I never used that so I don't think that's an issue, and it looks like it was just a soft brick only. Still, a bit weird and worrying. Does anyone have any ideas?
That was caused by an unexpected shutdown of your phone - if you remove the battery without it fully turning off then you will get it and yeah, blame samsung.
The only way not to have it again is to flash philz kernel with the bootloop fix BEFORE you get the bootloop. Alternativly, if you get it again then you can try what is in this post:
http://forum.xda-developers.com/showthread.php?t=2186229
XxPixX said:
That was caused by an unexpected shutdown of your phone - if you remove the battery without it fully turning off then you will get it and yeah, blame samsung.
The only way not to have it again is to flash philz kernel with the bootloop fix BEFORE you get the bootloop. Alternativly, if you get it again then you can try what is in this post:
http://forum.xda-developers.com/showthread.php?t=2186229
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I didn't take the battery out though. It was low but not dead.
Since then it has happened once again, a few days ago, this time at 93% full. I was doing nothing at all taxing to the phone. I was just in a shop listening to an mp3 with the screen off, and then it stopped and the next thing I saw was the bootloop. Luckily (thanks to the new kernel?) I could just delete cache/dalvik and be back up and running again without having to reinstall everything. Today my screen temporarily went a weird purple colour like in this thread: http://forum.xda-developers.com/showthread.php?t=2216867 . Sounds like it's just dying in general really, rather than anything else. My phone contract upgrade date is in two days. Purely a coincidence of course. Weird how phones tend to last about the length of a mobile phone contract. Until then I'm just running on power saving mode and hoping for the best.
Has anyone seen this happening on their MotoX? i have an XT1096 and mine has been doing this for a while. at about 15% it will shut down and then won't startup because it says the batter is dead. i have tried killing it multiple times to see if it would reset the battery stats, but it doesn't seem to work.
any suggestions?
Same here (XT1092), annoying AF
If someone have a workaround please share it with us
I have a XT1097 and is the same here, some timer it shuts off with 30% of battery.
My phone is completely stock, I did a master reset on it, but it becomes better for just a couple of days...
It happens to me too sometimes, but usually i can tell it's going to happen because it drains normally until about 15% and then the battery level just stops going down. When that happens i usually plug it in so it doesn't die
Same Problem
I had the same problem with my XT1096. I complained to Moto about it. They told me to factory reset it. I did and it was fine for a month and then started happening again. When I complained again they gave me a warranty replacement. Which worked great for a month or so and then started doing the same thing. So, I got the unlock code from them, unlocked it and installed the ROM found in this thread to upgrade to Marshmallow. When I flashed it I took the advice in the thread not to allow Google to reinstall all my apps, so I started fresh. I not only haven't had the problem again, but with MM I'm getting insane battery life. I now finish the day with %50 battery instead of %20, aka shutdown. Very happy with it. So if you don't want to unlock your phone and mess with the ROM I would at least suggest giving a factory reset and NOT allowing Google to reload everything this time. That may or may not work. But I've heard that sometimes allowing Google to restore your phone can keep problem settings apps, etc that were causing the issue in the first place. YMMV.
Todd
if you see a vertical bar in your battery stats, meaning battery went from 20 straight to 0, that mean your battery is gone. i had this problem on my galaxy note edge and changing battery solved it. dont know about this phone though
I had the same problem. Have stock 6.0 + rooted XT1092. All I did to solve the issue is to let the battery drain completely to 0% until the phone shuts off and then charged it to 100% for the whole night without switching it on and with a slow charger that came with my Moto 360 v1. I know it might ruin the battery but doing this once or twice won't cause any harm. Do not turn on the battery saver mode. Somehow that is the main cause of this problem until you calibrate. Now the issue is completely resolved without resets and changing the battery.
Moto X 2014 XT1092
Same here for a XT1085 (China variant).
I have contacted Moto Support and replaced "motherboard" what they called, and it costs me 200CNY because they told me there was some liquid mark in charging port.
AND NOTHING CHANGED AFTER THIS REPLACEMENT.
Hi guys...Here's my problem. It may be a coincidence but after I updated to 8.7.5 my phone now randomly shuts down , I think, when it tries to go to deep sleep, and I cannot make it boot up unless I disconnect the battery. I can use it the whole day without any issues but if I leave for an hour without touching it will shutdown and will not boot up again. After disconnecting the battery and booting up again I researched the battery use and it seems that prior to shutting down there is a huge battery leak as the phone loses 20% of the battery in a matter of minutes with the screen off and afterwards shutdown. I tried different ROMs now and still nothing ..went back to stock and still the same. I'm suspecting now that it might be hardware related but why am I able to use the phone without problems and the issue comes up only after a prolonged time of being idle. I'm tech savvy and like to try all kind of solutions but now I'm at a dead end....don't know what else to try. Any help would be greatly appreciated
Try firmware MIUI_8524 as I think this one is really stable. Cross checking via Kernel Adiutor (ROOT) might be a good idea for your case . You could prevent phone going into deep sleep to check if there is still an issue.
Catani said:
Hi guys...Here's my problem. It may be a coincidence but after I updated to 8.7.5 my phone now randomly shuts down , I think, when it tries to go to deep sleep, and I cannot make it boot up unless I disconnect the battery. I can use it the whole day without any issues but if I leave for an hour without touching it will shutdown and will not boot up again. After disconnecting the battery and booting up again I researched the battery use and it seems that prior to shutting down there is a huge battery leak as the phone loses 20% of the battery in a matter of minutes with the screen off and afterwards shutdown. I tried different ROMs now and still nothing ..went back to stock and still the same. I'm suspecting now that it might be hardware related but why am I able to use the phone without problems and the issue comes up only after a prolonged time of being idle. I'm tech savvy and like to try all kind of solutions but now I'm at a dead end....don't know what else to try. Any help would be greatly appreciated
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