First, i do NOT have a problem (yet), where i need service...
And I m sure my warranty is void with att because unlocked rooted renamed the oem folder edited build.prop, im sure any tamper flags are tripped.
That said, if i break a screen or have a button that stops working or somerhing like that, can i send it into moto for repairs with the understanding that i would pay myself out of pocket?
When I broke the screen on my note 2, I found out after the fact that Sammy would fix it for something like $150, which was cheaper than aftermarket repair shops, iirc.
-Peter
pcrussell50 said:
That said, if i break a screen or have a button that stops working or somerhing like that, can i send it into moto for repairs with the understanding that i would pay myself out of pocket?
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Yes.
Also, You should also create an account on Motorola's support site (not their retail sales site), and when you provide your IMEI # upon signup, your warranty will be tied to your account also, you know, in case you want to make a warranty claim through motorola instead of AT&T.
Related
Ok, so I bought my M8 full price from Amazon, so I guess that already means I don't qualify for any warranty options from Sprint right? Or do I?
And also, regardless of where I bought it, I still qualify for 6 months of screen repair from HTC Advantage, right?
Would I lose everything if I use the HTC Dev unlock method? Even the screen replacement? What about root/s-off methods that do not rely on HTC Dev?
Cyber Akuma said:
Ok, so I bought my M8 full price from Amazon, so I guess that already means I don't qualify for any warranty options from Sprint right? Or do I?
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If you have insurance they will handle warranty issues for you, not sure what they will do if you don't.
Cyber Akuma said:
And also, regardless of where I bought it, I still qualify for 6 months of screen repair from HTC Advantage, right?
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Yes.
Cyber Akuma said:
Would I lose everything if I use the HTC Dev unlock method? Even the screen replacement? What about root/s-off methods that do not rely on HTC Dev?
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If they follow the law you will not lose warranty just for unlocking. Per the Magnuson Moss Warranty Act HTC would have to show that actions you took after unlocking your bootloader caused you to damage the specific item claimed under the warranty. That doesn't mean they will follow that though, plenty of reports of people calling up HTC for warranty service and being told it's not covered because they unlocked. There are also plenty of people who have had no issues getting a device fixed after unlocking. So, it's a crapshoot.
uh60james said:
If you have insurance they will handle warranty issues for you, not sure what they will do if you don't.
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I don't have any insurance through Amazon or Sprint, so does that mean HTC Advantage is the only warranty I have?
So then would it still be best to use an unofficial unlock method so I don't basically submit a message saying "Hey, this phone has been unlocked" through htcdev if they still might complain about replacing the screen if I ever break it?
Cyber Akuma said:
I don't have any insurance through Amazon or Sprint, so does that mean HTC Advantage is the only warranty I have?
So then would it still be best to use an unofficial unlock method so I don't basically submit a message saying "Hey, this phone has been unlocked" through htcdev if they still might complain about replacing the screen if I ever break it?
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I don't see that being an issue. Unlocking your bootloader would have nothing to do with a broken screen.
Sent from my HTC device
Cyber Akuma said:
I don't have any insurance through Amazon or Sprint, so does that mean HTC Advantage is the only warranty I have?
So then would it still be best to use an unofficial unlock method so I don't basically submit a message saying "Hey, this phone has been unlocked" through htcdev if they still might complain about replacing the screen if I ever break it?
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Either way you technically have a warranty even without Sprint insurance, they just won't repair your device for free. I believe the fee is $75 to repair it, assuming they actually can repair it, and with this phone there probably won't be much they can fix. If they can't repair it in store if you have insurance they will replace it for free, if you don't have insurance you will have to contact HTC.
I would recommend an unofficial unlock method if one exists, chances are you will either be able to re-lock it or the phone will be so messed up they will have no way of knowing you unlocked it. I wouldn't worry so much about the screen, surely they will not claim you cracked your screen because of an unlocked bootloader. I think anyway you look at it you should be covered by HTC Advantage for 6 months.
I have the Pure Edition running on T Mobile and I bought this phone with the plan to unlock/root. After talking with Moto support I was surprised to hear that simply requesting a code not only voids your warranty (which I expected) but they won't even service it for a fee. In addition they told me it would completely nullify your extended Moto warranty if you bought one.
Is this really true?? I want to unlock but it scares me to know that even physical warranty problems such as a peeling wood veneer would no longer be covered.
I've seen mixed reports but it's really ****ty of moto to not honor a warranty for the PE when it's effectively the DE this year. I bought myself a Nexus for this reason but my wife has the PE. I don't want to unlock her phone just in case she has an issue.
To piggy back on your Austin question. Would moto still honor moto care if you unlock your BL?
"To piggy back on your Austin question. Would moto still honor moto care if you unlock your BL?"
To clarify, I was referring to Moto Care when I mentioned the extended warranty. Motorola straight up told me they would void your Moto Care if you request an unlock code. Seriously, what a joke. Has anyone else been told differently?
skottema said:
"To piggy back on your Austin question. Would moto still honor moto care if you unlock your BL?"
To clarify, I was referring to Moto Care when I mentioned the extended warranty. Motorola straight up told me they would void your Moto Care if you request an unlock code. Seriously, what a joke. Has anyone else been told differently?
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I was told twice that the PE was being treated as a DE this year and unlocking would have no effect on warranty. I exchanged my original PE for one with a leather back, and it was unlocked. I had no issues exchanging it. Same goes for my buddy. I know a few people have been told that it doesn't void the warranty. Maybe the rep you spoke with was misinformed? I'd call back and ask again.
_MetalHead_ said:
I was told twice that the PE was being treated as a DE this year and unlocking would have no effect on warranty. I exchanged my original PE for one with a leather back, and it was unlocked. I had no issues exchanging it. Same goes for my buddy. I know a few people have been told that it doesn't void the warranty. Maybe the rep you spoke with was misinformed? I'd call back and ask again.
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Okay, so I online chatted with another rep and she told me the regular warranty would be void but the extended warranty would be honored. But it if you had good luck using the standard warranty with an unlocked bootloader then that's awesome!
skottema said:
Okay, so I online chatted with another rep and she told me the regular warranty would be void but the extended warranty would be honored. But it if you had good luck using the standard warranty with an unlocked bootloader then that's awesome!
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So, I spoke to a 4th rep and he said that standard warranty is still valid for the Pure Edition. My guess is that they made a recent change to their policy regarding unlocking the bootloader and a lot of their reps are not informed yet.
This is not a recent change. Official word came out in September that the Pure Edition is their Dev Edition this year. Unlocking other variants will void the warranty. Not the case with the PE.
https://forums.motorola.com/posts/677736c888?commentId=805908#805908
https://forums.motorola.com/posts/76aa180128
mercado79,
That is my fault for not reviewing these forums. The sad reality is that the Motorola tech support must not have been aware of the change either. If you're interested I can paste my conversations from December with them telling me that all warranties are void after unlocking. Water over the bridge at this point, I suppose.
Just stinks that they aren't on the same page with each other (within the company). And it certainly doesn't make things easier that they changed the name of the developer edition to "pure". Hope they sort things out.
My own personal experience with support earlier this week was that they acknowledged I'd unlocked the phone, but that's it. Simply, "I see you requested the unlock code". I said I had and the rep moved on to process the exchange. Easy.
Sent from my Moto X
So Motorola uses "QFuses and Trusted Boot" http://blog.azimuthsecurity.com/2013/04/unlocking-motorola-bootloader.html to prevent (hiding the fact) that you unlocked your device.
Apparently once you unlock you will always get the "unlocked bootloader" warning on boot, even if you restore stock, and OEM lock the device.
There are some tamper flag reset tools out there for non-Motorola devices, but I'm not sure how they work or if the tech can be applied in this case too, doubtful. - I would love it if someone found a way to do it anyway, I'm all for sticking it to the man!
Just thought I'd share, enjoy.
I feel the problem you will run into is that even if you reset all the flags, Motorola has a record of everyone who unlocked their phones. They most likely simply run the serial number when processing a RMA or Warranty claim and would reject you on that basis.
Unlocking the BL dose not void your warranty.
matt99017d said:
Unlocking the BL dose not void your warranty.
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With the Pure edition it doesn't but I'm not so sure about all the other ones. When you get the unlock code you have to accept some terms and one of them is that your warranty is void. I'm sure if there is a legitimate hardware defect Motorola will still honor the warranty (technically in the US they are required by law to do so) but anything else is pretty much grey area.
So, while I'm still unsure whether to root my Note 4 or not, I would like to discuss about your experiences with warranty centers and whether they care about knox counter or ROM that is running. I live in Europe and as far as rooting is concerned, it looks like we have better laws than people in the other continents. If you, by any chance, already had your phone sent for warranty, can share your experience here and whether your phone was accepted for repairing?
Sent my note4 back to samsung.Rooted and knox status 0x1.No problem at all phone was fixed without any questions.Country:Netherlands.
aartvv said:
Sent my note4 back to samsung.Rooted and knox status 0x1.No problem at all phone was fixed without any questions.Country:Netherlands.
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Wow, I might just root then!
Tauras said:
Wow, I might just root then!
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Be careful dude. Aartvv comes from Netherland, country where a lot of things is allowed
cornelito said:
Be careful dude. Aartvv comes from Netherland, country where a lot of things is allowed
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I think I'll try to root. Not sure if repair centers are experienced enough to know about knox counter. I can always just flash the stock rom and just ignore the 0x1. I'll see what others say.
EUROPE has the best warranties, no matter what electronic item you buy. USA has the worst, only 1 year, and you have to fight hard sometimes to get warranty honored. I have a N910C and I am in USA atm, I'm SURE this phone is NOT covered by warranty here because it is not an American model. Similar thing happened to my galaxy S3 i9300, I asked Samsung for a screen replacement, and I was willing to pay, but then they refused because it is an international model.
So if you are in Europe, just root away!
xdm9mm said:
EUROPE has the best warranties, no matter what electronic item you buy. USA has the worst, only 1 year, and you have to fight hard sometimes to get warranty honored. I have a N910C and I am in USA atm, I'm SURE this phone is NOT covered by warranty here because it is not an American model. Similar thing happened to my galaxy S3 i9300, I asked Samsung for a screen replacement, and I was willing to pay, but then they refused because it is an international model.
So if you are in Europe, just root away!
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Sometimes that does matter. I bought a Nokia lumia 1520 and even with proof of purchase they wouldn't cover it because it was a 1520 that wasn't made for the European market. I'd have to send it in to that market to get it fixed. I understand completely. But if it were a European device purchased in Europe, they'd have to fix it. So yes, you can root and have it under warranty unless you actually change the software or hardware to a point that it burns out the phone... Besides that, you're pretty much golden.
I haven't had a need to send in my phone yet, but I did report an issue(pocket wake/pocket dialing because of home button wake) that I as a user could only fix by rooting (I don't plan on rooting) and the service rep told me they'd "reset" the phone once(flash stock firmware, and set counter to 0)
Sony's service really surprised me once.
I had dropped a flashlight right on my e-reader's screen causing a few pixels to rupture, and they fixed it for free even though that kind of damage could only come from mishandling.
Thanks!!! I already rooted my Note 4!!! So good to be back here after the awesome Note II development! And yes, I live in Europe and my phone is from here!
Any news for Germany carriers. .I want to root my note 4 and i am not sure for warranty. .
Regarding Italy I don't have firsthand experience (and knock on wood I won't have to), but from what I'm reading on forums they don't honor the warranty if knox 0x1.
elevul said:
Regarding Italy I don't have firsthand experience (and knock on wood I won't have to), but from what I'm reading on forums they don't honor the warranty if knox 0x1.
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+1 in hungary. I have a hardware issue and they dont repir it because of knox 0x1
cornelito said:
Be careful dude. Aartvv comes from Netherland, country where a lot of things is allowed
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The service center manger he sent his phone to was very high on weed :angel:
The easiest way would be to use the search function and get all information, that you need.
Why Samsung KNOX trigger bothers us - and should not!
The link redirects you to an older post of mine, where I explain, what KNOX really does and in which way it is important to us.
The shortcut to my answer is, you can give a sh** about Knox. Knox is only interesting for enterprise purposes.
in Mexico, carrier telcel, rooting does not void warranty, they even accept your device without proof of purchase, if it was sold by them
Note 4 housing
Hey guys
Have anyone gone back to try to replace the housing of the phone?
It s a bit scratched up, I understand I would need to pay for it. That is fine. But to do so would warranty or Knox 0x1 come into play and have them rejecting me?
Thank you
They MUST repair your phone here in Holland. Even if it is rooted and flashed with other firmware
i wrote to one of the certified repair centers in my town (Kaunas, Lithuania. Europe) . Asking specificly if i loose the warranty fully or retain any of it (like if it's a software failure i have to pay but if it's hardware i can get off) and they replied that they count the warranty voided under any circumstances if the knox is tripped.
i'll try to write to the samsung reps, see what their stand on this is. maby if i tripped knox and carried the phone to the service they would take it as long as i don't run in screaming that my knox is 0x1......
wiebenik said:
They MUST repair your phone here in Holland. Even if it is rooted and flashed with other firmware
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I wonder if it's the same in Belgium.
In the UK, no dice.
I contacted the carphone warehouse after my wifi refused to connect and when it did connect, would drop out within a few minutes. the list of wifi networks would just show disabled.
I took it to the carphone warehouse in newcastle, was able to reproduce the problem with their in store wifi.. I booked it in for repair. They sent it off for repair I think since it took 10 days.
When I went back, He told me that the device had been rooted in the past, gave me the phone back with "user error" on the receipt. So if you trip the warranty knox counter, they wont touch it.
Phone sold for spares.
Can my rooted droid turbo get warranty at Verizon store ?
tz16 said:
Can my rooted droid turbo get warranty at Verizon store ?
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No one can get a warranty replacement at a Verizon store. If you go to a Verizon store, they will tell you to go home, go to this website, and file your claim there: http://www.phoneclaim.com/verizon/?pod=claim&icid=in-vzwclaim&tntref=https://www.bing.com/.
Now, the question is should you do this, and the answer depends on why you are getting a warranty replacement. If there is no physical/water damage, and the phone is less than 1 year old, you're better off getting a free replacement from Motorola here: https://motorola-global-portal.custhelp.com/app/mcp/service/. I got a motorola replacement with a rooted phone, and there were no issues.
However, if your phone does not meet these requirements, you will need to go the Verizon route. While unlocking your bootloader technically voids your warranty, I've heard from a few people that it's not really enforced, and they'll replace your phone anyway.