Can my rooted droid turbo get warranty at Verizon store ?
tz16 said:
Can my rooted droid turbo get warranty at Verizon store ?
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No one can get a warranty replacement at a Verizon store. If you go to a Verizon store, they will tell you to go home, go to this website, and file your claim there: http://www.phoneclaim.com/verizon/?pod=claim&icid=in-vzwclaim&tntref=https://www.bing.com/.
Now, the question is should you do this, and the answer depends on why you are getting a warranty replacement. If there is no physical/water damage, and the phone is less than 1 year old, you're better off getting a free replacement from Motorola here: https://motorola-global-portal.custhelp.com/app/mcp/service/. I got a motorola replacement with a rooted phone, and there were no issues.
However, if your phone does not meet these requirements, you will need to go the Verizon route. While unlocking your bootloader technically voids your warranty, I've heard from a few people that it's not really enforced, and they'll replace your phone anyway.
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Ok, so I bought my M8 full price from Amazon, so I guess that already means I don't qualify for any warranty options from Sprint right? Or do I?
And also, regardless of where I bought it, I still qualify for 6 months of screen repair from HTC Advantage, right?
Would I lose everything if I use the HTC Dev unlock method? Even the screen replacement? What about root/s-off methods that do not rely on HTC Dev?
Cyber Akuma said:
Ok, so I bought my M8 full price from Amazon, so I guess that already means I don't qualify for any warranty options from Sprint right? Or do I?
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If you have insurance they will handle warranty issues for you, not sure what they will do if you don't.
Cyber Akuma said:
And also, regardless of where I bought it, I still qualify for 6 months of screen repair from HTC Advantage, right?
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Yes.
Cyber Akuma said:
Would I lose everything if I use the HTC Dev unlock method? Even the screen replacement? What about root/s-off methods that do not rely on HTC Dev?
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If they follow the law you will not lose warranty just for unlocking. Per the Magnuson Moss Warranty Act HTC would have to show that actions you took after unlocking your bootloader caused you to damage the specific item claimed under the warranty. That doesn't mean they will follow that though, plenty of reports of people calling up HTC for warranty service and being told it's not covered because they unlocked. There are also plenty of people who have had no issues getting a device fixed after unlocking. So, it's a crapshoot.
uh60james said:
If you have insurance they will handle warranty issues for you, not sure what they will do if you don't.
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I don't have any insurance through Amazon or Sprint, so does that mean HTC Advantage is the only warranty I have?
So then would it still be best to use an unofficial unlock method so I don't basically submit a message saying "Hey, this phone has been unlocked" through htcdev if they still might complain about replacing the screen if I ever break it?
Cyber Akuma said:
I don't have any insurance through Amazon or Sprint, so does that mean HTC Advantage is the only warranty I have?
So then would it still be best to use an unofficial unlock method so I don't basically submit a message saying "Hey, this phone has been unlocked" through htcdev if they still might complain about replacing the screen if I ever break it?
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I don't see that being an issue. Unlocking your bootloader would have nothing to do with a broken screen.
Sent from my HTC device
Cyber Akuma said:
I don't have any insurance through Amazon or Sprint, so does that mean HTC Advantage is the only warranty I have?
So then would it still be best to use an unofficial unlock method so I don't basically submit a message saying "Hey, this phone has been unlocked" through htcdev if they still might complain about replacing the screen if I ever break it?
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Either way you technically have a warranty even without Sprint insurance, they just won't repair your device for free. I believe the fee is $75 to repair it, assuming they actually can repair it, and with this phone there probably won't be much they can fix. If they can't repair it in store if you have insurance they will replace it for free, if you don't have insurance you will have to contact HTC.
I would recommend an unofficial unlock method if one exists, chances are you will either be able to re-lock it or the phone will be so messed up they will have no way of knowing you unlocked it. I wouldn't worry so much about the screen, surely they will not claim you cracked your screen because of an unlocked bootloader. I think anyway you look at it you should be covered by HTC Advantage for 6 months.
First, i do NOT have a problem (yet), where i need service...
And I m sure my warranty is void with att because unlocked rooted renamed the oem folder edited build.prop, im sure any tamper flags are tripped.
That said, if i break a screen or have a button that stops working or somerhing like that, can i send it into moto for repairs with the understanding that i would pay myself out of pocket?
When I broke the screen on my note 2, I found out after the fact that Sammy would fix it for something like $150, which was cheaper than aftermarket repair shops, iirc.
-Peter
pcrussell50 said:
That said, if i break a screen or have a button that stops working or somerhing like that, can i send it into moto for repairs with the understanding that i would pay myself out of pocket?
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Yes.
Also, You should also create an account on Motorola's support site (not their retail sales site), and when you provide your IMEI # upon signup, your warranty will be tied to your account also, you know, in case you want to make a warranty claim through motorola instead of AT&T.
I have the Pure Edition running on T Mobile and I bought this phone with the plan to unlock/root. After talking with Moto support I was surprised to hear that simply requesting a code not only voids your warranty (which I expected) but they won't even service it for a fee. In addition they told me it would completely nullify your extended Moto warranty if you bought one.
Is this really true?? I want to unlock but it scares me to know that even physical warranty problems such as a peeling wood veneer would no longer be covered.
I've seen mixed reports but it's really ****ty of moto to not honor a warranty for the PE when it's effectively the DE this year. I bought myself a Nexus for this reason but my wife has the PE. I don't want to unlock her phone just in case she has an issue.
To piggy back on your Austin question. Would moto still honor moto care if you unlock your BL?
"To piggy back on your Austin question. Would moto still honor moto care if you unlock your BL?"
To clarify, I was referring to Moto Care when I mentioned the extended warranty. Motorola straight up told me they would void your Moto Care if you request an unlock code. Seriously, what a joke. Has anyone else been told differently?
skottema said:
"To piggy back on your Austin question. Would moto still honor moto care if you unlock your BL?"
To clarify, I was referring to Moto Care when I mentioned the extended warranty. Motorola straight up told me they would void your Moto Care if you request an unlock code. Seriously, what a joke. Has anyone else been told differently?
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I was told twice that the PE was being treated as a DE this year and unlocking would have no effect on warranty. I exchanged my original PE for one with a leather back, and it was unlocked. I had no issues exchanging it. Same goes for my buddy. I know a few people have been told that it doesn't void the warranty. Maybe the rep you spoke with was misinformed? I'd call back and ask again.
_MetalHead_ said:
I was told twice that the PE was being treated as a DE this year and unlocking would have no effect on warranty. I exchanged my original PE for one with a leather back, and it was unlocked. I had no issues exchanging it. Same goes for my buddy. I know a few people have been told that it doesn't void the warranty. Maybe the rep you spoke with was misinformed? I'd call back and ask again.
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Okay, so I online chatted with another rep and she told me the regular warranty would be void but the extended warranty would be honored. But it if you had good luck using the standard warranty with an unlocked bootloader then that's awesome!
skottema said:
Okay, so I online chatted with another rep and she told me the regular warranty would be void but the extended warranty would be honored. But it if you had good luck using the standard warranty with an unlocked bootloader then that's awesome!
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So, I spoke to a 4th rep and he said that standard warranty is still valid for the Pure Edition. My guess is that they made a recent change to their policy regarding unlocking the bootloader and a lot of their reps are not informed yet.
This is not a recent change. Official word came out in September that the Pure Edition is their Dev Edition this year. Unlocking other variants will void the warranty. Not the case with the PE.
https://forums.motorola.com/posts/677736c888?commentId=805908#805908
https://forums.motorola.com/posts/76aa180128
mercado79,
That is my fault for not reviewing these forums. The sad reality is that the Motorola tech support must not have been aware of the change either. If you're interested I can paste my conversations from December with them telling me that all warranties are void after unlocking. Water over the bridge at this point, I suppose.
Just stinks that they aren't on the same page with each other (within the company). And it certainly doesn't make things easier that they changed the name of the developer edition to "pure". Hope they sort things out.
My own personal experience with support earlier this week was that they acknowledged I'd unlocked the phone, but that's it. Simply, "I see you requested the unlock code". I said I had and the rep moved on to process the exchange. Easy.
Sent from my Moto X
What do they mean......
I need to send my N6 back due to the back cover detaching and a battery bloating issue............
I have flashed stock and relocked the bootloader...........
are there any tamper flags?
will I have any problems with warranty....?
You'll have to put this in context if you want a helpful answer. All I can say is that if you bought it from Play, it doesn't matter if you have unlocked the bootloader. Carrier / Moto, its hard for me to say.
I bought it from carphone warehouse with no carrier......
Can it be argued that I needed to unlock it to manually update it....?
mediaman123 said:
I bought it from carphone warehouse with no carrier......
Can it be argued that I needed to unlock it to manually update it....?
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It could be.
will just need to wait and see then..............
any other comments/experience welcome....
mediaman123 said:
will just need to wait and see then..............
any other comments/experience welcome....
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I concur with @rootSU
from carphone warehouse.. youll have to bring it to stock and lock the bootloader. they wont check for tamper flags.
simms22 said:
from carphone warehouse.. youll have to bring it to stock and lock the bootloader. they wont check for tamper flags.
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@simms22 - with the 5, if you bought from play, you could get warranty whatever. But from anywhere else, it had to go back to LG who did care. Are Moto the same as LG do you know?
I purposely bought play this time to avoid all that bother.
rootSU said:
@simms22 - with the 5, if you bought from play, you could get warranty whatever. But from anywhere else, it had to go back to LG who did care. Are Moto the same as LG do you know?
I purposely bought play this time to avoid all that bother.
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with the n6, if you by it from play, theyll replace it if you break the screen yourself, but only once(like the n5 as well). from anywhere else, its whatever their policies are. from motorola would be the second most easy place for an rma. any other place, they might give you a hassle(might not as well).
The broken screen thing is US only unfortunately. But I'm just talking about bootloader really. On the 5, LG rejected warranty if unlocked.
rootSU said:
The broken screen thing is US only unfortunately. But I'm just talking about bootloader really. On the 5, LG rejected warranty if unlocked.
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for all, but the play store, it needs to be locked.
The carphone warehouse don't repair, they want you to send it to Motorola for repair............
will they check for tampering........?
what does status code: 2 mean?
Just spoke via the online chat facility at Motorola to one guy in what I believe to be America and another guy in the UK and the American [non UK] chat support said installing the 5.0.1 update manually wont affect warranty and then the UK guy said it will..................
really confused and worried...............
how will the Motorola repair technicians know the bootloader has been unlocked previously........?
Today my hardware buttons on my S8 stopped working completely. I called Tmobile and there solution was for me to go to Samsung at Best buy and flash the OS system. When I expressed that this would not probably work as I just did a fresh reset they reluctantly offered a warranty exchange. I believe that either Samsung or Tmobile are now trying to get away from warranty replacements which cause me to ask why have insurance. Also apparently Tmobile has changed its JOD program again and will not allow you to jump to the same device anymore regardless of color.
Anyone else have this issue?
??? So fif you buy the phone through tmobile directly or through best buy? If through tmobile they shouldnt have tomd ypu to go to bestbuy . You had a defective phone and they need tonhonor the warranty replacement. Additionally theres no reason you should worry aboutusing a Jump in a situation like this
Sent from my SM-G955U using Tapatalk
chavist said:
Today my hardware buttons on my S8 stopped working completely. I called Tmobile and there solution was for me to go to Samsung at Best buy and flash the OS system. When I expressed that this would not probably work as I just did a fresh reset they reluctantly offered a warranty exchange. I believe that either Samsung or Tmobile are now trying to get away from warranty replacements which cause me to ask why have insurance. Also apparently Tmobile has changed its JOD program again and will not allow you to jump to the same device anymore regardless of color.
Anyone else have this issue?
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I have never had that. When ever I called or went to T-Mobile store with a hardware failure, they had the option for exchange, but for a refurbished device. You might as well go to best buy and see what they say, but in any case you have the right to go through T-Mobile if device is under warranty and was purchased through them.
Can’t buy a T-Mobile branded phone at Best Buy. It’s the only carrier they won’t work with, nor sell. I was never clear why.....
flyingmedic said:
Can’t buy a T-Mobile branded phone at Best Buy. It’s the only carrier they won’t work with, nor sell. I was never clear why.....
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They had T-Mobile phones in the store, but some years ago Best Buy stopped selling them.
Charkatak said:
They had T-Mobile phones in the store, but some years ago Best Buy stopped selling them.
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Well yea.....I was talking about now....lol. I don’t have the vaguest clue as to why either.....
flyingmedic said:
Well yea.....I was talking about now....lol. I don’t have the vaguest clue as to why either.....
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I don't remember, but I think at the time(~2011?) when T-Mobile phones were offered in Best Buy stores, the carrier didn't sell iPhone yet and possibility that T-Mobile phones/services were not selling well compared to other carriers. That could be the reason Best Buy and/or T-Mobile decided not to anymore.