What do they mean......
I need to send my N6 back due to the back cover detaching and a battery bloating issue............
I have flashed stock and relocked the bootloader...........
are there any tamper flags?
will I have any problems with warranty....?
You'll have to put this in context if you want a helpful answer. All I can say is that if you bought it from Play, it doesn't matter if you have unlocked the bootloader. Carrier / Moto, its hard for me to say.
I bought it from carphone warehouse with no carrier......
Can it be argued that I needed to unlock it to manually update it....?
mediaman123 said:
I bought it from carphone warehouse with no carrier......
Can it be argued that I needed to unlock it to manually update it....?
Click to expand...
Click to collapse
It could be.
will just need to wait and see then..............
any other comments/experience welcome....
mediaman123 said:
will just need to wait and see then..............
any other comments/experience welcome....
Click to expand...
Click to collapse
I concur with @rootSU
from carphone warehouse.. youll have to bring it to stock and lock the bootloader. they wont check for tamper flags.
simms22 said:
from carphone warehouse.. youll have to bring it to stock and lock the bootloader. they wont check for tamper flags.
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Click to collapse
@simms22 - with the 5, if you bought from play, you could get warranty whatever. But from anywhere else, it had to go back to LG who did care. Are Moto the same as LG do you know?
I purposely bought play this time to avoid all that bother.
rootSU said:
@simms22 - with the 5, if you bought from play, you could get warranty whatever. But from anywhere else, it had to go back to LG who did care. Are Moto the same as LG do you know?
I purposely bought play this time to avoid all that bother.
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Click to collapse
with the n6, if you by it from play, theyll replace it if you break the screen yourself, but only once(like the n5 as well). from anywhere else, its whatever their policies are. from motorola would be the second most easy place for an rma. any other place, they might give you a hassle(might not as well).
The broken screen thing is US only unfortunately. But I'm just talking about bootloader really. On the 5, LG rejected warranty if unlocked.
rootSU said:
The broken screen thing is US only unfortunately. But I'm just talking about bootloader really. On the 5, LG rejected warranty if unlocked.
Click to expand...
Click to collapse
for all, but the play store, it needs to be locked.
The carphone warehouse don't repair, they want you to send it to Motorola for repair............
will they check for tampering........?
what does status code: 2 mean?
Just spoke via the online chat facility at Motorola to one guy in what I believe to be America and another guy in the UK and the American [non UK] chat support said installing the 5.0.1 update manually wont affect warranty and then the UK guy said it will..................
really confused and worried...............
how will the Motorola repair technicians know the bootloader has been unlocked previously........?
Related
Hey guys
My girlfriend bought a phone from a local carrier to use on a different local carrier, and when they found out, they gave her a bunch of scary talk about how unlocking voids the warranty and it'll come up and blah blah.
So :
1) Can an optimus 2x once unlocked be re-locked?
2) Anyone have any first hand experience with getting warranty service done on an unlocked phone without an active account at Wind Mobile?
Thanks
If i'm not totaly mistaken, You can flash an original LG rom with NVflash and that should do it
Anyone correct me if i'm wrong
You can't re-lock it, but it will not void the warranty.
torespen said:
If i'm not totaly mistaken, You can flash an original LG rom with NVflash and that should do it
Anyone correct me if i'm wrong
Click to expand...
Click to collapse
Please be very careful whenever anyone in this forum tells you to flash an LG ROM.
The Wind Mobile "Optimus 2x" is the P999. You should be asking questions in the inappropriately named "T-Mobile G2x" forum.
All of the ROMs and guides in this forum are for the P990.
Hey thanks cmstlist
that would have been a bad mistake.
Rusty! said:
You can't re-lock it, but it will not void the warranty.
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Click to collapse
I'm with you, but I know of a person that had call LG Spain and they told him that the warranty is lost when you unlock the phone if the code was not given by the company who locks the phone.
Sorry for my english!!
Warranty or not, they can refuse to repair your phone when you broke the agreement..
So except Italy modding your terminal still avoids the warranty?
Sent from my Optimus 2X using XDA App
I've just called a german general customer service.
You can mod your phone, since Android is open source, you may however not remove a sim-lock. Your warranty is void if you flash your phone to unlock it for sim cards for other networks.
So it seems like everything is fine as long as you flash it back to the original firmware, of course this only applies to stock-simlock free phones.
This is only for germany, and i dont know if its completely true, but it sounds good
Sounds like a load of crap to me, you don't flash to unlock, you have to get a code generated.
All statements "this and that voids warranty" are crap, since when you flash stock rom using SmartFlash, the phone is in factory state - they can't find out what you have been doing with it (not in any easy way).
But I don't know about sim unlocks, whether they are purely ROM thing or some deeper mod of the phone.. can't guarantee you that. Also, when you give the phone to somebody, you never know what he did with it.
Rusty! said:
Sounds like a load of crap to me, you don't flash to unlock, you have to get a code generated.
Click to expand...
Click to collapse
You dont quite get it.
Everything is fine as long as you dont try to unlock the phone for other sim cards
FreeZr said:
You dont quite get it.
Everything is fine as long as you dont try to unlock the phone for other sim cards
Click to expand...
Click to collapse
I get it just fine. There is no way something done in the correct manner is going to void the warranty. LG's service dept won't know if an unlock code comes from a carrier or eBay, they will be identical.
The problem is the carrier states it will void the warranty if they dont issue the unlock code...
Well, if you bring it in for repairs to your carrier (who I understand you bougt it from), they can refuse to help you if you broke your agreement with them. If after a year, when you can get the unlock code for free, there is no reason why they shouldn't help you.
If you bring it to LG, and keep your carrier out of it, there is no reason why they shouldn't help you..
Stikkontakt said:
Well, if you bring it in for repairs to your carrier (who I understand you bougt it from), they can refuse to help you if you broke your agreement with them. If after a year, when you can get the unlock code for free, there is no reason why they shouldn't help you.
If you bring it to LG, and keep your carrier out of it, there is no reason why they shouldn't help you..
Click to expand...
Click to collapse
Exactly. You might aswell just flash the original firmware and everything will be fine.
Ok, so I bought my M8 full price from Amazon, so I guess that already means I don't qualify for any warranty options from Sprint right? Or do I?
And also, regardless of where I bought it, I still qualify for 6 months of screen repair from HTC Advantage, right?
Would I lose everything if I use the HTC Dev unlock method? Even the screen replacement? What about root/s-off methods that do not rely on HTC Dev?
Cyber Akuma said:
Ok, so I bought my M8 full price from Amazon, so I guess that already means I don't qualify for any warranty options from Sprint right? Or do I?
Click to expand...
Click to collapse
If you have insurance they will handle warranty issues for you, not sure what they will do if you don't.
Cyber Akuma said:
And also, regardless of where I bought it, I still qualify for 6 months of screen repair from HTC Advantage, right?
Click to expand...
Click to collapse
Yes.
Cyber Akuma said:
Would I lose everything if I use the HTC Dev unlock method? Even the screen replacement? What about root/s-off methods that do not rely on HTC Dev?
Click to expand...
Click to collapse
If they follow the law you will not lose warranty just for unlocking. Per the Magnuson Moss Warranty Act HTC would have to show that actions you took after unlocking your bootloader caused you to damage the specific item claimed under the warranty. That doesn't mean they will follow that though, plenty of reports of people calling up HTC for warranty service and being told it's not covered because they unlocked. There are also plenty of people who have had no issues getting a device fixed after unlocking. So, it's a crapshoot.
uh60james said:
If you have insurance they will handle warranty issues for you, not sure what they will do if you don't.
Click to expand...
Click to collapse
I don't have any insurance through Amazon or Sprint, so does that mean HTC Advantage is the only warranty I have?
So then would it still be best to use an unofficial unlock method so I don't basically submit a message saying "Hey, this phone has been unlocked" through htcdev if they still might complain about replacing the screen if I ever break it?
Cyber Akuma said:
I don't have any insurance through Amazon or Sprint, so does that mean HTC Advantage is the only warranty I have?
So then would it still be best to use an unofficial unlock method so I don't basically submit a message saying "Hey, this phone has been unlocked" through htcdev if they still might complain about replacing the screen if I ever break it?
Click to expand...
Click to collapse
I don't see that being an issue. Unlocking your bootloader would have nothing to do with a broken screen.
Sent from my HTC device
Cyber Akuma said:
I don't have any insurance through Amazon or Sprint, so does that mean HTC Advantage is the only warranty I have?
So then would it still be best to use an unofficial unlock method so I don't basically submit a message saying "Hey, this phone has been unlocked" through htcdev if they still might complain about replacing the screen if I ever break it?
Click to expand...
Click to collapse
Either way you technically have a warranty even without Sprint insurance, they just won't repair your device for free. I believe the fee is $75 to repair it, assuming they actually can repair it, and with this phone there probably won't be much they can fix. If they can't repair it in store if you have insurance they will replace it for free, if you don't have insurance you will have to contact HTC.
I would recommend an unofficial unlock method if one exists, chances are you will either be able to re-lock it or the phone will be so messed up they will have no way of knowing you unlocked it. I wouldn't worry so much about the screen, surely they will not claim you cracked your screen because of an unlocked bootloader. I think anyway you look at it you should be covered by HTC Advantage for 6 months.
I have the Pure Edition running on T Mobile and I bought this phone with the plan to unlock/root. After talking with Moto support I was surprised to hear that simply requesting a code not only voids your warranty (which I expected) but they won't even service it for a fee. In addition they told me it would completely nullify your extended Moto warranty if you bought one.
Is this really true?? I want to unlock but it scares me to know that even physical warranty problems such as a peeling wood veneer would no longer be covered.
I've seen mixed reports but it's really ****ty of moto to not honor a warranty for the PE when it's effectively the DE this year. I bought myself a Nexus for this reason but my wife has the PE. I don't want to unlock her phone just in case she has an issue.
To piggy back on your Austin question. Would moto still honor moto care if you unlock your BL?
"To piggy back on your Austin question. Would moto still honor moto care if you unlock your BL?"
To clarify, I was referring to Moto Care when I mentioned the extended warranty. Motorola straight up told me they would void your Moto Care if you request an unlock code. Seriously, what a joke. Has anyone else been told differently?
skottema said:
"To piggy back on your Austin question. Would moto still honor moto care if you unlock your BL?"
To clarify, I was referring to Moto Care when I mentioned the extended warranty. Motorola straight up told me they would void your Moto Care if you request an unlock code. Seriously, what a joke. Has anyone else been told differently?
Click to expand...
Click to collapse
I was told twice that the PE was being treated as a DE this year and unlocking would have no effect on warranty. I exchanged my original PE for one with a leather back, and it was unlocked. I had no issues exchanging it. Same goes for my buddy. I know a few people have been told that it doesn't void the warranty. Maybe the rep you spoke with was misinformed? I'd call back and ask again.
_MetalHead_ said:
I was told twice that the PE was being treated as a DE this year and unlocking would have no effect on warranty. I exchanged my original PE for one with a leather back, and it was unlocked. I had no issues exchanging it. Same goes for my buddy. I know a few people have been told that it doesn't void the warranty. Maybe the rep you spoke with was misinformed? I'd call back and ask again.
Click to expand...
Click to collapse
Okay, so I online chatted with another rep and she told me the regular warranty would be void but the extended warranty would be honored. But it if you had good luck using the standard warranty with an unlocked bootloader then that's awesome!
skottema said:
Okay, so I online chatted with another rep and she told me the regular warranty would be void but the extended warranty would be honored. But it if you had good luck using the standard warranty with an unlocked bootloader then that's awesome!
Click to expand...
Click to collapse
So, I spoke to a 4th rep and he said that standard warranty is still valid for the Pure Edition. My guess is that they made a recent change to their policy regarding unlocking the bootloader and a lot of their reps are not informed yet.
This is not a recent change. Official word came out in September that the Pure Edition is their Dev Edition this year. Unlocking other variants will void the warranty. Not the case with the PE.
https://forums.motorola.com/posts/677736c888?commentId=805908#805908
https://forums.motorola.com/posts/76aa180128
mercado79,
That is my fault for not reviewing these forums. The sad reality is that the Motorola tech support must not have been aware of the change either. If you're interested I can paste my conversations from December with them telling me that all warranties are void after unlocking. Water over the bridge at this point, I suppose.
Just stinks that they aren't on the same page with each other (within the company). And it certainly doesn't make things easier that they changed the name of the developer edition to "pure". Hope they sort things out.
My own personal experience with support earlier this week was that they acknowledged I'd unlocked the phone, but that's it. Simply, "I see you requested the unlock code". I said I had and the rep moved on to process the exchange. Easy.
Sent from my Moto X
I've read that apparently an unlocked boot loader doesn't void warranty for Nexus devices. Is this true?
It doesn't appear there is any flag that gets tripped when you unlock/Lock the bootloader.
jhk0215 said:
I've read that apparently an unlocked boot loader doesn't void warranty for Nexus devices. Is this true?
Click to expand...
Click to collapse
it all depends where you bought it. through google it doesnt. through other places it very well might.
I've had 2 RMA's through Moto which is where I bought mine. Both were BL unlocked, rooted with TWRP. I just reflashed the stock image and locked it before sending it back. They never seemed to care or notice if there was indeed any flag.
I bought mine through Motorola and there's no voided warranties here! Not sure about VZW or At&t or even if the branded N6 bootloaders can even be unlocked on those carriers.
Should I relock or would they not care?
jhk0215 said:
Should I relock or would they not care?
Click to expand...
Click to collapse
I would only relock it if you need to send it in.
Sent from my Nexus 6 using XDA Premium HD app
All N6's are the same model regardless of carrier. The only difference is the tramp stamp that Verizon puts on the back of the phone.
toknitup420 said:
All N6's are the same model regardless of carrier. The only difference is the tramp stamp that Verizon puts on the back of the phone.
Click to expand...
Click to collapse
Same phone, different warranty terms sometimes.
toknitup420 said:
All N6's are the same model regardless of carrier. The only difference is the tramp stamp that Verizon puts on the back of the phone.
Click to expand...
Click to collapse
People are complaining about the logos but its not a big deal they can be removed or even covered with a skin/case. If that is what you seriously more worried about its sad. Its a great phone
the_rooter said:
People are complaining about the logos but its not a big deal they can be removed or even covered with a skin/case. If that is what you seriously more worried about its sad. Its a great phone
Click to expand...
Click to collapse
I'm not worried about it, so no need for condescending remarks. I was merely stating that the logo is the only difference.
toknitup420 said:
I'm not worried about it, so no need for condescending remarks. I was merely stating that the logo is the only difference.
Click to expand...
Click to collapse
the way u stated your comment u were worried about it also verizon is not the only carrier that did this. So did ATT, and ATT users also have sim lock and boot animation
the_rooter said:
the way u stated your comment u were worried about it also verizon is not the only carrier that did this. So did ATT, and ATT users also have sim lock and boot animation
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Click to collapse
I only called it a tramp stamp cuz of its location. Lol. I've heard they can be taken off with rubbing alcohol. I'm not gunna try it but I'm sure someone will. Either way though let's get back on topic. [emoji16] [emoji16]
So some people are telling me that it voids the warranty and some are saying that it doesn't, so I'm not sure 100 percent
I bought it through Google Play
jhk0215 said:
So some people are telling me that it voids the warranty and some are saying that it doesn't, so I'm not sure 100 percent
I bought it through Google Play
Click to expand...
Click to collapse
Play 100% warranty NOT voided.
rootSU said:
Play 100% warranty NOT voided.
Click to expand...
Click to collapse
Thanks, I had some doubts because some asshole on reddit was lying to me. I ended up live chatting with Google Play and they said unlocked bootloader doesn't void warranty
jhk0215 said:
Thanks, I had some doubts because some asshole on reddit was lying to me. I ended up live chatting with Google Play and they said unlocked bootloader doesn't void warranty
Click to expand...
Click to collapse
Try not too listen much to what anyone on Reddit says about anything.
jhk0215 said:
Thanks, I had some doubts because some asshole on reddit was lying to me. I ended up live chatting with Google Play and they said unlocked bootloader doesn't void warranty
Click to expand...
Click to collapse
it wont void warrenty either way as long as u flash stock and lock back up. Its a nexus
So I did a downgrade from lollipop to kitkat, took the ota and yeah, the rest is history. Sent it in under warranty, but they refused to fix it because the bootloader was unlocked. So, my only option is to either find a service that has the ability to repair the phone(anyone have any luck?) or to buy a jtag box if it exists...Do Jtags exist for this phone? If not,what are my options?
I'm pretty sure Motorola has not released the needed images/files needed to reflash our phone's mixed up bootloaders.
Just wondering... Did you do a return and exchange with the Texas factory? Or did you send your phone to Motorola by some other means?
There is no way for us to fix it ourselves because the files we need have not been leaked. Even though the warranty is void they will still fix it for a price. Talk to motorola to see how much it would cost.
Sent from my XT1095 using Tapatalk
AGISCI said:
There is no way for us to fix it ourselves because the files we need have not been leaked. Even though the warranty is void they will still fix it for a price. Talk to motorola to see how much it would cost.
Sent from my XT1095 using Tapatalk
Click to expand...
Click to collapse
I live in France man, and they've been nothing but asinine and unhelpful with me. Ive asked numerous times if I can pay for them to do whatever needs to be done and they said they cannot being the bootloader is unlocked. They wont even touch it. Im filing a complaint ,as this is not in accord with EU law... Just hoping to find someway to get it back...
DennisOC12 said:
I'm pretty sure Motorola has not released the needed images/files needed to reflash our phone's mixed up bootloaders.
Just wondering... Did you do a return and exchange with the Texas factory? Or did you send your phone to Motorola by some other means?
Click to expand...
Click to collapse
Thanks for the reply. They havent released the blankflash files and I talked to a csr who said they arent planning on doing so, as "they dont approve of unauthorized software modifications"...
Ps, I am in france:-/ Theyve given me the hardest time