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Okay here is my problem, the screen on my nexus one cracked (on the inside under the glass) twice in a span of 6 months and HTC is trying to make me pay to fix it. There is *absolutely nothing* that I can think of that can even possibly cause the screen to break. It cracked twice at approx. the same place near the TOP of the screen. I've been using cellphones for the past 13yrs, had 2 iPhones and none of them broke like this. Very bitter taste in my mouth after using the Android and HTC platform for the first time. As it stands right now, I would rather have an iPhone4 with a defective antenna than to have choosen Google and HTC.
So here is my question: How many people are having the same problem? If you see my same question in other forums, please don't answer twice. I am a real user, a real person. After people start responding, I'm going to forward my threads to the reporter at cnet that had the same problem to hopefully have Google recognize this issue.
*If you DO NOT have this problem, but have an opinion to post, I deeply appreciate your opinion, but please don't do it here. This is strictly to see how often this is happening to N1 users.*
i cracked my screen but i dropped it on concrete a couple times so i can not blame google/htc for that.
however since I am rooted and my warranty is already void I plan to change the screen out myself when the new digitizer comes in.
Here is a link to buy the digitizer:
http://www.repairsuniverse.com/google-nexus-one-touch-screen-digitizer-replacement.html
And here is a link of a tutorial on how to fix it.
http://www.youtube.com/watch?v=hTRXSMQ-GJY
Dont be scared that its 45 parts, they are very short each.
BTW if you know your thread is a question and even label it as such, dont you think this belongs in the Q&A thread?
rayrayw said:
So here is my question: How many people are having the same problem?
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Click to collapse
Is the answer 1 in 1000?
Im not having a problem. Maybe its cos im not so heavy handed with my belongings?
Doesn't the nexus one have gorilla glass? Should be very hard to crack
Sent from my Nexus One using XDA App
ChronoReverse said:
Doesn't the nexus one have gorilla glass? Should be very hard to crack
Sent from my Nexus One using XDA App
Click to expand...
Click to collapse
No, it's a polycarb, but not Gorilla. Also the OP described the display cracking, not the digitizer (glass on the outside).
I have owned my N1 for 6 months now. My screen has never cracked and it remains in my pocket most of the day. Including at work where I go back and forth from coolers to hot grills constantly.
I understand you don't want people to reply if their screen didn't crack, but you can't get a fair judgement of how often this happens if only people with cracked screens can reply.
Heres my update: After numerous emails and phones calls back and forth, HTC finally agreed to fix my phone free of charge.
My advice for ppl having the same problem: Be honest, tell them what happened. Stay firm but respectful. Make sure they understand your dismay, but do not make it personal - the person on the other line is just following company guidelines and doing their jobs.
I dont know what did it, cause first I was offered 20% off then 50% off the repair costs (which I still think is bullsh!t, if the customer is at fault, then he/she should pay full to get repairs, if the device is bad, then HTC should fix it for free to boot, not offering "discounts"). But the last message I sent to HTC before getting the free repair offer was I quoted the CNET reporter that had hers replaced for free as well.
My experience with their customer service? Seeing as how I finally got justice in the end, I'm a lot happier than I could be. But the process is far, farrr from easy and what it should be.
And if anyone is wondering, I'm selling my N1 as soon as I get it back. Cause from my experience, the hardware design is clearly faulty. If it can break once and twice, there is no doubt in my mind that it will break a third time.
Weird that the OP is the only one reporting a cracked screen twice, when it's even rare to hear a screen cracked once. Unless you drop the N1 numerous times that is. Now i'm curious how the OP handles his N1.
Oh you know he keeps it in his skin tight pants pocket with his keys.
Just joking, I honestly don't know. I've scratched my screen (small scratches only noticeable when screen is black) but I've drooped it a few times and keep it my NWU (think cammo) pants pocket and no breakage yet.
I don't think the AMOLED will just crack from usage...
I cracked mine, but I dropped it on concrete face down. It was a sad day.
I'm not C.Ronaldo, and I dont wear tight jeans. I work in a bank and wear trousers with loose pockets. I keep my keys and change in my attache. If you dont think this is happening, do a google search for "nexus one cracked screens". Maybe this is restricted to the first few batches made, cause I ordered mine the day it was available. I honestly have no idea.
But if you are a N1 owner, and you're thinking that this "doesn't happen" - good luck with that, and I hope you will find my post useful when the time comes.
First post, hello everyone.
I've dropped my N1 from about 10 ft in the air, whilst ghost riding my SUV. The top right corner is where contact was made with the asphalt. It came to rest face up. The only damage was a bit of a nick out of the metal where first contact was made. Thank god.
People, there is a piece of outer glass, called the digitizer. It's what you touch, it's the outermost later. It is both protection for the actual screen and the digitizer.
There is an inner layer which is the actual AMOLED screen.
Be clear what what's breaking. Is it broken on the OUTSIDE? Digitizer. Is it NOT broken on the outside but the screen "looks broken", is "bleeding" etc? Screen.
Too much nonsense going back and forth.. Particularly "I dropped it, glass broke, HTC sux" stuff.
rayrayw said:
I'm not C.Ronaldo, and I dont wear tight jeans. I work in a bank and wear trousers with loose pockets. I keep my keys and change in my attache. If you dont think this is happening, do a google search for "nexus one cracked screens". Maybe this is restricted to the first few batches made, cause I ordered mine the day it was available. I honestly have no idea.
But if you are a N1 owner, and you're thinking that this "doesn't happen" - good luck with that, and I hope you will find my post useful when the time comes.
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Click to collapse
It was a joke. I know it sucks for you but a vast majority of N1 owners don't have cracked screen which leads a reasonable person to ask first what the few with broken screens are doing different, if there is an environmental factor (heat change, humidity, etc.) Or in other words what is the common factor.
LoL! Maybe you're butt-uuuggggllllyyyy! LoL! J/K Glad you got a free replacement!
Oilersfan said:
First post, hello everyone.
I've dropped my N1 from about 10 ft in the air, whilst ghost riding my SUV. The top right corner is where contact was made with the asphalt. It came to rest face up. The only damage was a bit of a nick out of the metal where first contact was made. Thank god.
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Click to collapse
1. You're an idiot.
2. I dropped mine from chest height onto tarmac in a carpark, the top left corner took the brunt of it (was in the sleeve at the time, so bad luck) and it came away with a pretty small nick in the metal housing.
It now lives in a Tough Case.
I was very excited to buy the Nexus 4, and I think not being in the first couple of groups that managed to order the phone turned out to be a good thing. Honestly, the user feedback on this forum and elsewhere has pushed me away, especially after seeing and hearing about he back glass cracking on more than 5 occasions. Actually, 2 such incidents would be one too many. And no, I don't expect this to be solved in any future batches...
This is sad, because I am a true fan of the nexus line and stock android, and I was looking forward to 4.2, as well as always receiving the latest updates.
Well, that ship has sailed, and for now, I've gone and bought the One X+, so let's see how much I'm gonna tolerate HTC sense. I saw it as the next best android alternative, and there's no way in hell I would get a non-android phone...
Maybe if LG and Google prove my theory wrong, I'll go for the nexus 4
Use a case, problem solved
I thought of using a case, but the phone is big enough, and I always keep my phone in my pocket. Plus, when I buy a phone, I'm picky and always like to have a physically attractive phone, so I like to show that off. Even those clear cases take away from the overall physical appeal. So, the one x+ seemed like the best choice there as well.
i dont understand the point of threads like this.... do you think that we care that you are jumping ship? are you expecting sympathy or something?
theres nothing wrong with picking X phone over Y phone... get whatever phone you feel comfortable with (One X, iphone, 1990 Motorola Startac) and enjoy it. no need to let the world know of your displeasure
haha, that's a funny little post norazi... this is the nexus 4 forum, and my post was nexus 4 related, so I thought I'd share my views in hopes that google does actually pay attention. I didn't "jump ship" as you say. I'm still supporting android to the fullest, so it's still in favor of google to some extent. I never had an LG phone, so again, no jumping anything here...
This is an open discussion on the nexus 4 forum about the nexus 4, and I'm interested in knowing if others feel the same way
it's best if you don't comment on what you don't understand (as you claimed in your post)
Good luck with the One X+. We need people like you to support other companies flagship phones too, that way the competition keeps manufacturer on their feed and we benefit from the low price. If you Google actually check this forum I hope they do find this post. Maybe they can learn something and fix any current mishaps and problems from happening in the future. As for me I think i'm one of the lucky ones with an N4 without a defect. It arrive with scratches on the plastics but the phone is perfectly fine.
I'm coming from a Galaxy S variant (Vibrant) and I've got to say, the more popular a phone is, the more idiots you'll draw to the forums. And believe me, idiots are always the most vocal. That's why you've been seeing a lot of N4 hate. It's truly undeserved.
I've had the phone for a day and a half and I love it. Amazing device with enough battery to last me a full day with heavy usage (it lasted from 9 a.m. to 11 p.m. on Tuesday, and I was playing with it the whole time). I had Gorilla Glass (first generation, not as nice as GG2) on my old phone and the screen really took a beating, and then some. But with the screen on, you won't even distinguish it from a brand new Galaxy S.
The phone has a very faint rattle if I shake it hard and out my ear up next to it... haven't noticed the rattle in any other circumstance. It's super fast, as you know. The colors aren't washed out at all. Compared to my calibrated display, it's a little warm with whites and blues are a little too cold, but that's nothing a gamma shifts won't fix. The display on my Galaxy S, in retrospect, looks positively cartoonish.
As for the durability... I haven't marred my phone and don't foresee any issues, but maybe other people are just more prone to that kind of thing.
Anyway good luck with your 1X+. I hear it's a great phone and I'm sure you'll be happy with it. The HTC community is generally pretty good since most of the idiots jumped ship and the diehard devs and fans stuck with their first love(d company).
But seriously, there are some really stupid people posting in this subforum and I really wish we Thanking posts had a negative counterpart.
Hung0702 said:
I'm coming from a Galaxy S variant (Vibrant) and I've got to say, the more popular a phone is, the more idiots you'll draw to the forums. And believe me, idiots are always the most vocal. That's why you've been seeing a lot of N4 hate. It's truly undeserved.
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People seem to think that they are in the majority of a phone's user base on these forum's. They're not.
They seem to think that because this is a Google Phone they're the only people who know about it. They're not.
We are in the minority, and it's a small one at that.
It's a fact that glass will break, it was a relatively common issue with iPhone 4 and the 4S.
Your post sounded like you expected the glass to be indestructible and then got really disappointed and bitter that it breaks just like glass will.
First of all your talking about ~5 out of how many? (a lot)
2ndly I see the same thing on any new phone release usually related to the front glass, dropping the phone is dropping the phone, end of story.
If you are one who drops your phone, then use a case. If you've never broken your screen, don't worry about it.
I've never run a case on a single of my phones, and I have yet to break one. I don't expect this to be any different. (I had the iPhone 4 as well with glass back).
If you really want a pretty looking phone that's not too big, why not just get an iPhone 5 instead? After having the nexus, that's the only phone worth buying on contact in my opinion, since the nexus is off contact and makes contact androids feel like a rip off.
Sent from my Nexus 4 using xda app-developers app
electric0ant said:
It's a fact that glass will break, it was a relatively common issue with iPhone 4 and the 4S.
Your post sounded like you expected the glass to be indestructible and then got really disappointed and bitter that it breaks just like glass will.
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Click to collapse
Well, one thought is that with the iPhone 4/4S you can get cheap replacement back off ebay. The back for the "Nexus 4" contains only cheap antenna for NFC and wireless charging, so I'd expect backs to pop up as well.
I wish people would stop complaining about the glass back on this phone!!!!!
Its glass, if you drop it the chances are it will break SO DONT DROP IT!!!!!
If you drop phones a lot then get an otterbox or something!
I know loads of iphone users and there phones are fine because they never dropped them. Phones dont just explode ( motsly ) on their own so look after your stuff.
My best freind got a galaxy s3 and dropped it 2 days after he bought it when we was out drinking and the front screen smashed!
I didnt go around saying "oh im not getting one of those the screen smashes if you drop it and the plastic scratches".
Not long back i got mad while playing some xbox and threw my controller and it broke... shocking
Please post this on your blog instead.
Closed
I mean, build quality issues everywhere, and not just with the One. I get it that first batch phones are prone to act up, but somehow HTC always have phones like these and not just in first batches. Why is it like this? Don't they have any sort of quality control at all?
Don't get me wrong, I am a happy HTC One owner with a seemingly faultless phone (just a 1mm gap that I didn't even notice, but my younger brother), but this is scaring me, a lot.
With phones costing as much as they do, and only getting more expensive, you'd expect them to be of a certain quality and not just a five-second put together.
Theshawty said:
I mean, build quality issues everywhere, and not just with the One. I get it that first batch phones are prone to act up, but somehow HTC always have phones like these and not just in first batches. Why is it like this? Don't they have any sort of quality control at all?
Don't get me wrong, I am a happy HTC One owner with a seemingly faultless phone (just a 1mm gap that I didn't even notice, but my younger brother), but this is scaring me, a lot.
With phones costing as much as they do, and only getting more expensive, you'd expect them to be of a certain quality and not just a five-second put together.
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Click to collapse
In all fairness, HTC aren't alone when it comes to bad batches. Literally every phone has had its problems, as soon as a phone hits the masses there's always going to be problems. And in all honesty the one has stood up pretty well. Besides the phone getting hot I can't say that I've has any issues myself.
Sent from my HTC One using xda premium
dladz said:
In all fairness, HTC aren't alone when it comes to bad batches. Literally every phone has had its problems, as soon as a phone hits the masses there's always going to be problems. And in all honesty the one has stood up pretty well. Besides the phone getting hot I can't say that I've has any issues myself.
Sent from my HTC One using xda premium
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Click to collapse
But it seems that HTC have the highest amount of faulty and fault-prone phones. I mean, gaps and things not being fitted correctly. I get that for the first few batches, but now? An acquaintance of mine is on his 5th (fifth) One and the store he bought the original one from (a carrier store but the phone itself is unbranded) has now contacted HTC and he has been promised a Dev edition of the phone and that it will be thoroughly checked before being handed to him.
It shouldn't have to be like that and it's not exactly helping them up from the ground.
Theshawty said:
But it seems that HTC have the highest amount of faulty and fault-prone phones. I mean, gaps and things not being fitted correctly. I get that for the first few batches, but now? An acquaintance of mine is on his 5th (fifth) One and the store he bought the original one from (a carrier store but the phone itself is unbranded) has now contacted HTC and he has been promised a Dev edition of the phone and that it will be thoroughly checked before being handed to him.
It shouldn't have to be like that and it's not exactly helping them up from the ground.
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Click to collapse
I have seen a lot of them coming through where i work, maybe i've been quite lucky with past phones, but yea you do have a point with HTC, I think that's why they beefed up their repair service, i've got a number for them which I sometimes give to clients and the quickest turnaround was one day (normally 3 - 5 days, as opposed to two or more weeks) which is pretty phenomenal when you consider that the likes of samsung and blackberry take two weeks to get you your phone back and you seldom have any input on what happens to your phone, kind of like your friend getting promised a dev edition.
My desire HD had a GPS problem, and this is actually my third One, the first one had a back button problem, the second i found that it got quite hot and the third was just as hot when stressed, seems that it's just the way this phone is.
Saying all that though, I apparently got quite lucky with my samsung, only had the one and it was perfect for the ten months i had it for, but again people coming in to my work place with SDS, overheating, call related problems like drops and silence, 3G drop outs, broken wifi, screen anomalies, the works, and blackberries, omfg, that company has got build quality issues, the middles optic button breaking and the software, my word i don't know where to begin, freelancing the bbm software is probably the best move RIM have done in years.
Overall i think that some people are simply unlucky with their phones, I think that HTC's aren't too bad in comparison to other handsets but they are definitely one of the companies that have issues.
dladz said:
I have seen a lot of them coming through where i work, maybe i've been quite lucky with past phones, but yea you do have a point with HTC, I think that's why they beefed up their repair service, i've got a number for them which I sometimes give to clients and the quickest turnaround was one day (normally 3 - 5 days, as opposed to two or more weeks) which is pretty phenomenal when you consider that the likes of samsung and blackberry take two weeks to get you your phone back and you seldom have any input on what happens to your phone, kind of like your friend getting promised a dev edition.
My desire HD had a GPS problem, and this is actually my third One, the first one had a back button problem, the second i found that it got quite hot and the third was just as hot when stressed, seems that it's just the way this phone is.
Saying all that though, I apparently got quite lucky with my samsung, only had the one and it was perfect for the ten months i had it for, but again people coming in to my work place with SDS, overheating, call related problems like drops and silence, 3G drop outs, broken wifi, screen anomalies, the works, and blackberries, omfg, that company has got build quality issues, the middles optic button breaking and the software, my word i don't know where to begin, freelancing the bbm software is probably the best move RIM have done in years.
Overall i think that some people are simply unlucky with their phones, I think that HTC's aren't too bad in comparison to other handsets but they are definitely one of the companies that have issues.
Click to expand...
Click to collapse
The One does get hot, there's no way you can get around that and it's the metal that's to blame. I think it goes without saying that metal conducts heat and cold a lot better than plastic. Though the S4 has occasional overheating as well.
Theshawty said:
The One does get hot, there's no way you can get around that and it's the metal that's to blame. I think it goes without saying that metal conducts heat and cold a lot better than plastic. Though the S4 has occasional overheating as well.
Click to expand...
Click to collapse
Oh crikey yea, the S4 can bake, I had a hard choice between the two, I had the One first, got some white solo beats, two screen protectors and a double dip flip case for free.
I spent about a week with it and was about to exchange it for the S4 and return all my bits, but it really grew on me, not to mention the build quality is probably the best i have ever seen on a phone (bar a few bad eggs of course) coupled with the fact that they're both generally the same hardware bar the overclock on the S4 i decided to opt for the One and since then i'm constantly reaffirmed that i did the right thing, I'd missed sense since the EVO 3D and i'm glad i stuck it out, the S4 for me was a bit floaty, if you know what i mean, everything is really bright and in your face, I knew i would have just put apex and a theme on there and had done with touchwiz, I can still do that on the One but i actually like sense this time round.
Plus there are a lot of experimental features like the air gestures which i knew were just extra factors for possible failings, many of which have already been reported (phone calls in pockets, volume going up and down on it's own, screen clicking things without you doing anything, etc)
I've heard about a few things you can do about the heat on the One, apparently theres a cooling feature in some of the kernels but i'm not holding much hope for it's actual real life performance, i guess time will tell.
dladz said:
Oh crikey yea, the S4 can bake, I had a hard choice between the two, I had the One first, got some white solo beats, two screen protectors and a double dip flip case for free.
I spent about a week with it and was about to exchange it for the S4 and return all my bits, but it really grew on me, not to mention the build quality is probably the best i have ever seen on a phone (bar a few bad eggs of course) coupled with the fact that they're both generally the same hardware bar the overclock on the S4 i decided to opt for the One and since then i'm constantly reaffirmed that i did the right thing, I'd missed sense since the EVO 3D and i'm glad i stuck it out, the S4 for me was a bit floaty, if you know what i mean, everything is really bright and in your face, I knew i would have just put apex and a theme on there and had done with touchwiz, I can still do that on the One but i actually like sense this time round.
Plus there are a lot of experimental features like the air gestures which i knew were just extra factors for possible failings, many of which have already been reported (phone calls in pockets, volume going up and down on it's own, screen clicking things without you doing anything, etc)
I've heard about a few things you can do about the heat on the One, apparently theres a cooling feature in some of the kernels but i'm not holding much hope for it's actual real life performance, i guess time will tell.
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Click to collapse
The S4 can take a hike. I could have accepted that it's plastic, but it has a lot of things I don't like:
Glossy/slippery polycarbonate
Physical home button
Ugly design
Samsung
I have been a samsung fan since the S2, but have to say, the build quality of the ONE, even with the so called gaps, is a lot better than the S3 and S4.
The galaxy s2 was amazing for build quality, no squeeking back cover, and withstood drops onto concrete without breaking. The S3 and S4 and squeeking, badly built, dainty devices that break with only minor 1 foot drops.
I've dropped my HTC One, twice, from over a meter, onto stone tiles, with only scuffs to the corners of the housing. Two friends have broken their SGS3's, one twice, with only 1 foot drops onto the floor.
As for overheating, my One gets what could only be described as warm, not hot. Sgs4 overheats like mad.
I think HTC are getting a rough deal, because they aren't Samsung or Apple. As soon as you tell someone your phone is HTC, they instantly lose interest and wonder off lol.
biffsmash said:
As soon as you tell someone your phone is HTC, they instantly lose interest and wonder off lol.
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Click to collapse
Oh, don't I know it, lol! :laugh:
dladz said:
In all fairness, HTC aren't alone when it comes to bad batches. Literally every phone has had its problems, as soon as a phone hits the masses there's always going to be problems. And in all honesty the one has stood up pretty well. Besides the phone getting hot I can't say that I've has any issues myself.
Sent from my HTC One using xda premium
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Click to collapse
Agreed. OP, head on over to the Apple forums, search for iPhone 5 threads from October last year and you'll see that there were tons of issues with the iPhone 5 on launch from the cosmetic (the electroplating on the chamfered edges was poor and you get screen sensitivity issues when you use the phone while it's plugged in).
I think we're just more sensitive with HTC issues because they've had a really rough time of it the past 24 months -- whether it's in the financial press or among tech sites and everything gets blown out of proportion.
jpbl1976 said:
Agreed. OP, head on over to the Apple forums, search for iPhone 5 threads from October last year and you'll see that there were tons of issues with the iPhone 5 on launch from the cosmetic (the electroplating on the chamfered edges was poor and you get screen sensitivity issues when you use the phone while it's plugged in).
I think we're just more sensitive with HTC issues because they've had a really rough time of it the past 24 months -- whether it's in the financial press or among tech sites and everything gets blown out of proportion.
Click to expand...
Click to collapse
I know about the issues the iPhone 5 had. Anyways, I think everyone are praising Samsung because Samsung has a lot of money and easily enough money to pay off reviewers. I mean, why else would anyone with a fully functioning brain even remotely like something made out of glossy polycarbonate and have an ugly design at that?
It's to me something extremely hard to understand, but maybe it's because I think logically, who knows.
biffsmash said:
I have been a samsung fan since the S2, but have to say, the build quality of the ONE, even with the so called gaps, is a lot better than the S3 and S4.
The galaxy s2 was amazing for build quality, no squeeking back cover, and withstood drops onto concrete without breaking. The S3 and S4 and squeeking, badly built, dainty devices that break with only minor 1 foot drops.
I've dropped my HTC One, twice, from over a meter, onto stone tiles, with only scuffs to the corners of the housing. Two friends have broken their SGS3's, one twice, with only 1 foot drops onto the floor.
As for overheating, my One gets what could only be described as warm, not hot. Sgs4 overheats like mad.
I think HTC are getting a rough deal, because they aren't Samsung or Apple. As soon as you tell someone your phone is HTC, they instantly lose interest and wonder off lol.
Click to expand...
Click to collapse
What rubbish. The S3 or 4 for that matter might feel less strong, but if anything they are stronger and the fit and finish is better. My One (im on my third after rejecting the other 2 for faults) is lumpy on the sides, it has variable gaps all around and seems easily damaged. Its already more marked than my S3 was at the end of its life despite being in a case.
I eventually cracked the back of my S3, I replaced it with a new original part for £8 and sold it on for £300 after a year. I have already seen marked HTC Ones sell for less.
Its a beautiful phone but flawed like no other.
---------- Post added at 12:17 PM ---------- Previous post was at 12:15 PM ----------
Theshawty said:
I know about the issues the iPhone 5 had. Anyways, I think everyone are praising Samsung because Samsung has a lot of money and easily enough money to pay off reviewers. I mean, why else would anyone with a fully functioning brain even remotely like something made out of glossy polycarbonate and have an ugly design at that?
It's to me something extremely hard to understand, but maybe it's because I think logically, who knows.
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No it because your tastes differ and youre to self important to accept anyone elses opinion. I actually prefer the front of the S4, but the back of the One.
rovex said:
No it because your tastes differ and youre to self important to accept anyone elses opinion. I actually prefer the front of the S4, but the back of the One.
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Click to collapse
Lol!
I would accept that the phone is made out of polycarbonate or other types of plastic, but why the hell did they go with the glossy/slippery finish?
The S3 and S4 both feel budget, there's no denying that and one doesn't want to put a case on his or her One solely because it feels so great but I will have to put a case on it because it's more prone to serious injuries than any other phone I've ever had. Plastic seems to withstand damage the most. I think I've dropped my S3 in a lot of various ways. Screen down, screen up, each of the sides and then I remember I dropped it and it literally bounced off on a solid concrete floor and how does it look today? Almost mint. It's got minor scratches on a the back only visible if you look like really close. It's got some color loss in one of the upper corners and that's about it, the screen has no scratches whatsoever.
That's what I liked with the S3. I don't dare drop the One.
Theshawty said:
Lol!
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Keep laughing, it just shows im right.
rovex said:
Keep laughing, it just shows im right.
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I do accept people's opinions. It's not like I'm showing metal phones down their throats. If they want plastic phones, that's fine.
Theshawty said:
I do accept people's opinions. It's not like I'm showing metal phones down their throats. If they want plastic phones, that's fine.
Click to expand...
Click to collapse
Then maybe you needed to word your comment better rather than sound so self righteous. There is no right and wrong in design.
Its cultural, design is very much a cultural thing. Take cars for example, Americans like their cars massive, bloated, over the top, loud, garish. The Chinese like them bland, slab sided with tiny wheels, ill proportioned to my eyes.
Some like the glossy finish, it doesnt take Samsung to pay them off. after all the designers and whoever signed off the design must like it, and it has sold 10 million in a month..
rovex said:
What rubbish. The S3 or 4 for that matter might feel less strong, but if anything they are stronger and the fit and finish is better. My One (im on my third after rejecting the other 2 for faults) is lumpy on the sides, it has variable gaps all around and seems easily damaged. Its already more marked than my S3 was at the end of its life despite being in a case.
I eventually cracked the back of my S3, I replaced it with a new original part for £8 and sold it on for £300 after a year. I have already seen marked HTC Ones sell for less.
Its a beautiful phone but flawed like no other.
---------- Post added at 12:17 PM ---------- Previous post was at 12:15 PM ----------
No it because your tastes differ and youre to self important to accept anyone elses opinion. I actually prefer the front of the S4, but the back of the One.
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I don't know why you're flaming the other poster: he's only expressing his opinion. Also, what you meant to write was "you're too self-important..."
Seriously, though -- the main critique against the GS4 is that it's ugly -- the reviewers are just afraid of not getting any inside information on upcoming Samsung releases which is why they're circumventing the fact that the S4 is a poorly-designed device.
---------- Post added at 07:45 PM ---------- Previous post was at 07:38 PM ----------
rovex said:
Then maybe you needed to word your comment better rather than sound so self righteous. There is no right and wrong in design.
Its cultural, design is very much a cultural thing. Take cars for example, Americans like their cars massive, bloated, over the top, loud, garish. The Chinese like them bland, slab sided with tiny wheels, ill proportioned to my eyes.
Some like the glossy finish, it doesnt take Samsung to pay them off. after all the designers and whoever signed off the design must like it, and it has sold 10 million in a month..
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In the first place, those sales figures are meaningless absent context: you have to ask things like: did Samsung subsidize the sales? Was there a discount incentive to order in bulk? How many units were available to ship? Also, you have to take into account the fact that there were production issues with the HTC One.
Besides, HTC have come and said that they've sold 5 of the One. That isn't too bad considering that Samsung can outspend everyone outside of Apple to market their devices -- and that includes giving retailers sales incentives and their more aggressive advertising.
All I can say is this.
I had an s2 for about 2yrs and the main problems I had with it was, the charger port going out. Overheating, it would get almost burning hot in my pocket, and with the jelly bean update the battery die way to fast. Would lose 3-5% just by unplugging.
The s3 didn't add much I wanted so I didn't get one
My friend did and had the s2 before. Said it wasn't much of a change and that the s3 was cheap. He broke the battery back, chip the sides and then finally broke the screen.
Had the phone not about 6months. He said his old s2 was build better and last longer then that and he went back to it once the s3 was done.
To me the HTC one feels nice and I don't have a problem with anything. No overheating, crazy battery, I haven't drop it but I'm willing to beat it won't fall apart like a s3 or s4.
But to each his own. There is people who look iPhones but imo they are cheap parts of crap. Have replaced way to many screens for people that drop them from small Heights.
jpbl1976 said:
I don't know why you'r flaming the other poster: he's only expressing his opinion. Also, what you meant to write was "you're too self-important..."
Seriously, though -- the main critique against the GS4 is that it's ugly -- the reviewers are just afraid of not getting any inside information on upcoming Samsung releases which is why they're circumventing the fact that the S4 is a poorly-designed device.
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Why? Well this is what he said..
'It's to me something extremely hard to understand, but maybe it's because I think logically, who knows. '
So anyone who likes the S4 is not thinking logically? There is no logic to taste anyway..
I have said this before in previous threads but the S4 is a quality device. Its made of good quality plastic, and crucially, its made well. The HTC is also made of good quality materials, but its made badly. Whether you like how the material are used is not a build quality issue, its an issue of taste.
I'll try to word my sentences better next time. Sometimes, they sound better in my head and in my native language then come out sounding completely wrong in English. ^^
I have gathered up reports of the glass cracking by itself, and have come up with 6 reports already. Very concerning considering the availability of the phone. If you have a similar problem happening to you, please do post here, and if possible, please fill out this survey.
Thanks
Currently at 10 reports.
1. http://forum.xda-developers.com/showpost.php?p=55904325&postcount=7
2. http://forum.xda-developers.com/showpost.php?p=55861318&postcount=14 / http://forum.xda-developers.com/showpost.php?p=55861158&postcount=34
3/4. http://talk.sonymobile.com/t5/Xperi...cked-shattered-on-it-s-own/m-p/844031#U844031 (2 posts in this)
5/6. http://talk.sonymobile.com/t5/Xperia-Z3-Compact/Cracked-screen/m-p/843849#U843849 (2 posts in this)
7. http://talk.sonymobile.com/t5/Xperia-Z3-Compact/Cracked-screen/m-p/843849#U843849
8. http://www.reddit.com/r/SonyXperia/comments/2iv7sq/z3c_back_glass_cracked_eta_on_replacement_parts/
9. http://talk.sonymobile.com/t5/Xperia-Z3-Compact/Probable-PRODUCTION-FAULT-glass-broke-from-2cm-drop-add-your/m-p/846827/highlight/true#M525
10. http://talk.sonymobile.com/t5/Xperia-Z3-Compact/Probable-PRODUCTION-FAULT-glass-broke-from-2cm-drop-add-your/m-p/849689/highlight/true#M636
Lets say they sold 1000 phones so far, I would guess more but lets be very conservative. 6 "cracking by itself" in 1000 phones = .6% chance
I think we should post on this over and over since it is such a huge chance of happening.
Two of those are also the same person.
The screen is ridiculous flimsy. Putting pressure on the screen easily distorts the display. Sony went cheap with the glass. Don't sit on it, that's for sure.
maven1975 said:
The screen is ridiculous flimsy. Putting pressure on the screen easily distorts the display. Sony went cheap with the glass. Don't sit on it, that's for sure.
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Lulz. Don't forcible bend you're phone and don't sit on it. Grade A advice.
Also, if you're Z3C is that flimsy, return it, cause mine certainly isn't that flimsy.
Crewville96 said:
Lulz. Don't forcible bend you're phone and don't sit on it. Grade A advice.
Also, if you're Z3C is that flimsy, return it, cause mine certainly isn't that flimsy.
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Mine is solid too. No flex or distortion at all. And I would say 0.6% is a bit high. Their total sales are probably greater than 1000 by now. Probably closer to 1500 so that's more like .03 - .04%
But not all the 1500 user complain on XDA or the web...
Crewville96 said:
Lulz. Don't forcible bend you're phone and don't sit on it. Grade A advice.
Also, if you're Z3C is that flimsy, return it, cause mine certainly isn't that flimsy.
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Who said anything about bending?
There are YouTube videos showing the issues with the screen/glass.
I am receiving a second Z3C in the office Friday. I will check it report back.
As for sitting on a phone, this should not be an issue. Everyone is acting as if this was never acceptable practice. I understand that things have changed and phones are getting thinner. However, would you not think a portable compact phone should be purchased for pocketability? I think it's outrageous people are so quick to dismiss and write off this simple and basic concept. And for what? For the sake of being a fan of a company that only wants your money? Apple, Sony, Samsung... They don't give a crap about the consumer.
Pocketability, to me, has never meant you can put a glass phone in your rear pocket.
maven1975 said:
Who said anything about bending?
There are YouTube videos showing the issues with the screen/glass.
I am receiving a second Z3C in the office Friday. I will check it report back.
As for sitting on a phone, this should not be an issue. Everyone is acting as if this was never acceptable practice. I understand that things have changed and phones are getting thinner. However, would you not think a portable compact phone should be purchased for pocketability? I think it's outrageous people are so quick to dismiss and write off this simple and basic concept. And for what? For the sake of being a fan of a company that only wants your money? Apple, Sony, Samsung... They don't give a crap about the consumer.
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WHY would you put your phone in your rear pocket and sit on it? It's bad for your back and CERTAINLY bad for any thin piece of technology with glass on it!
Not to mention rear pockets are easy targets for pick pockets...
degraaff said:
WHY would you put your phone in your rear pocket and sit on it? It's bad for your back and CERTAINLY bad for any thin piece of technology with glass on it!
Not to mention rear pockets are easy targets for pick pockets...
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I'm not concerned about pick pockets. If they want my phone, the could take it from my hands just as easily. So, I guess we are not to put our wallets in our rear pocket either?
I don't sit on it for long periods of time. More time than not, it is out of my pocket while seated. The issue I have is with these excuses for manufactures. I'm not starting a lawsuit or demanding a refund. I'm simply just annoyed by the arrogance displayed. Pointing the finger at consumers for using said devices the way they have been used for years.
I can see the phablet argument. Those devices should not be on your pockets. (brief periods of time) But seriously, a compact phone that risks damage by pocket? That's hardly looking at the real audience your catering too.
Its not damage by pocket. Its damage by weight and force.
Sent from my Nexus 5
My rear glass cracked by itself. I have had my phone since launch (2 weeks now), and used it with care. There was not a single (micro-) scratch on it (no protection), never dropped or otherwise misused. So as to the reports they are scratchy - imho that's not true.
I put the phone on my desk, picked it up 30 minutes later, and noticed the rear glass was cracked. Picture attached. As you can see this is not the kind of cracking you get from dropping, smashing, or putting tension on it. The crack is beneath the surface - I can't feel it. The phone is on it's way back to the shop now, and I'll hope it will be a warranty thing.
Also, on a major Dutch tech-forum there are several stories about cracking glass (3 or 4 now, did't keep count).
It's a real thing! :crying:
CollinsJ said:
Lets say they sold 1000 phones so far
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Then they'd better shut down their smartphone department considering Apple sold 10 million units on the first weekend and the Z3C got really good previews :cyclops:
Please stop this discussion on back pockets, whether or not that pocket is suitable for phones is not for discussion here. All the reports I posted said front pockets, and that is concerning.
JorgV said:
My rear glass cracked by itself. I have had my phone since launch (2 weeks now), and used it with care. There was not a single (micro-) scratch on it (no protection), never dropped or otherwise misused. So as to the reports they are scratchy - imho that's not true.
I put the phone on my desk, picked it up 30 minutes later, and noticed the rear glass was cracked. Picture attached. As you can see this is not the kind of cracking you get from dropping, smashing, or putting tension on it. The crack is beneath the surface - I can't feel it. The phone is on it's way back to the shop now, and I'll hope it will be a warranty thing.
Also, on a major Dutch tech-forum there are several stories about cracking glass (3 or 4 now, did't keep count).
It's a real thing! :crying:
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So I take it that the phone wasn't cracked before putting on the table? Did you something on the phone before that could have caused it to heat up?
I've put together a Google forms survey to collect some objective breakage data:
Sony Xperia Z3 / Z3 Compact - Glass Survey
Please take some time to complete the survey whether you've experienced a breakage or not, it's important to have a complete set of data. You will be able to view the survey results after submitting the form.
darkgoon3r96 said:
So I take it that the phone wasn't cracked before putting on the table? Did you something on the phone before that could have caused it to heat up?
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No, I'm quite sure it wasn't. As far as I know it was idle, just being stand-by .
"spontaneous crack"
like all the screen cracks ive seen before. Most of the time the user actually cracked it (fall, sit on it, etc.. but mostly falls where "oh im lucky nothing broke") and with some more use the crack propagated. yeah with plastic or metal it woulnt propagate tho.
bilboa1 said:
"spontaneous crack"
like all the screen cracks ive seen before. Most of the time the user actually cracked it (fall, sit on it, etc.. but mostly falls where "oh im lucky nothing broke") and with some more use the crack propagated. yeah with plastic or metal it woulnt propagate tho.
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Yeah, until someone is watching at the exact moment their phone spontaneously cracks, I'm not believing it. The way some people talk about the Z3C is like if you breathe on it too hard it will shatter instantaneously. My wife dropped her's from chest height onto hardwood floor with no case, screen protector, nothing. Not a scratch. Yet other people, drop it from a foot up, or having it leaning an it just tips over, and breaks... seems odd. Not calling these people liars, just that there must be more to it than that. Probably something along the lines of what bilboa1 said.
My very late, in rush butt started running without realizing that my phone fell out. I got the phone back from a stranger after multiple attempts to unlock my phone and keep it. Anyways, my friends and I, we came to conclusion that my phone was ran over by a car, face down on the asphalt. Tech21 screen protector on it has multiple holes and dents from the surface of the asphalt. Luckily enough, everything is fine but the screen, of course. It cracked every where. Every tallest bumps of the road left a crack on the screen. I can barely read but actual screen is FINE. THANK GOD!!
SOOO end of story. I ordered repair kit on eBay but I was wondering if anyone went through changing the glass on Note 4 yet? am i the first one?? T.T
Edit: it's my first time replacing the glass but I've dealt with similar stuff before. If anyone would like a video of it, I could try to record it. If I crack my screen, people could cry with me or laugh at me.
kndchaos said:
My very late, in rush butt started running without realizing that my phone fell out. I got the phone back from a stranger after multiple attempts to unlock my phone and keep it. Anyways, my friends and I, we came to conclusion that my phone was ran over by a car, face down on the asphalt. Tech21 screen protector on it has multiple holes and dents from the surface of the asphalt. Luckily enough, everything is fine but the screen, of course. It cracked every where. Every tallest bumps of the road left a crack on the screen. I can barely read but actual screen is FINE. THANK GOD!!
SOOO end of story. I ordered repair kit on eBay but I was wondering if anyone went through changing the glass on Note 4 yet? am i the first one?? T.T
Edit: it's my first time replacing the glass but I've dealt with similar stuff before. If anyone would like a video of it, I could try to record it. If I crack my screen, people could cry with me or laugh at me.
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Record it please. I know someone will need to know in the future
Sent from my SM-N910T using XDA Free mobile app
Here's a video:
Hope this helps.
If a car ran you phone over I am very sure you have internal damage. Good luck
BAD ASS NOTE 4
Dropped my phone while riding my motorcycle. Glass cracked but the lcd and digitizer works fine. I ordered new glass online and called all the cell phone repair shops in my city. 1 person said that they have done it before so will be taking my phone this weekend to see if it can be fixed.
kndchaos said:
My very late, in rush butt started running without realizing that my phone fell out. I got the phone back from a stranger after multiple attempts to unlock my phone and keep it. Anyways, my friends and I, we came to conclusion that my phone was ran over by a car, face down on the asphalt. Tech21 screen protector on it has multiple holes and dents from the surface of the asphalt. Luckily enough, everything is fine but the screen, of course. It cracked every where. Every tallest bumps of the road left a crack on the screen. I can barely read but actual screen is FINE. THANK GOD!!
SOOO end of story. I ordered repair kit on eBay but I was wondering if anyone went through changing the glass on Note 4 yet? am i the first one?? T.T
Edit: it's my first time replacing the glass but I've dealt with similar stuff before. If anyone would like a video of it, I could try to record it. If I crack my screen, people could cry with me or laugh at me.
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Click to collapse
parags1982 said:
Dropped my phone while riding my motorcycle. Glass cracked but the lcd and digitizer works fine. I ordered new glass online and called all the cell phone repair shops in my city. 1 person said that they have done it before so will be taking my phone this weekend to see if it can be fixed.
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It would work better if you had the machine to separate the glass from the screen. I will say if the screen is badly cracked up you might have a really low success rate.
why not just buy a whole screen? they are under $200 the last time i checked on ebay. less risk and less headache.
you can even try just the glass after you replace the screen just to do it and if it works you have a back up, if not no loss.
i have a machine and hardly use it cuz how bad people break their screens today, whole screen is the safe bet.
i don't know if its the same in your area but most places charge $100-150 to replace the glass and most places don't reapply new adhesive to the digitizer and glass . so the glass is being held onto the phone by the frame only.
BACARDILIMON said:
If a car ran you phone over I am very sure you have internal damage. Good luck
BAD ASS NOTE 4
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Like your signature says, it's a badass Note 4. I've been handling android phones since MotoDroid and I can guarantee you that there's no internal damage to Note 4. Im still a flashaholic and my phones battery life and performance hasn't been effected at all. Yay me
kndchaos said:
Like your signature says, it's a badass Note 4. I've been handling android phones since MotoDroid and I can guarantee you that there's no internal damage to Note 4. Im still a flashaholic and my phones battery life and performance hasn't been effected at all. Yay me
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I agree completely. I dropped the phone on the road while riding and except the top right corner crack on screen there is no damage. Somewhat surprising because i must be atleast 30 mph and the force with which it fell, should have broken into pieces. Not even the back cover came off the phone.
I just finished after 5 hours of job. I'll post pictures when i can with my friends phone. I got b
kndchaos said:
I just finished after 5 hours of job. I'll post pictures when i can with my friends phone. I got b
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no update?
My screen cracked while snowboarding and Repairs Universe offers a new glass/digitizer assembly for $189. I contacted Samsung and they offered to repair it for $197.77, so for an additional $8 someone will do it for you. The only downside is you'll be without a phone for about 1.5-2 weeks.
I was worried about the stuff from Repairs Universe being genuine Samsung parts (wanna make sure I get a real 1440p screen and not Chinese knock off crap that's only 720p), so I contacted them. They assured me that it is a genuine Samsung screen, but they could have been lying to me just to get a sale. For that extra $8 I'll get genuine Samsung parts and it'll be getting done properly by someone that know what they're doing.
So for anyone that needs a new screen those are two options for you.
Face_Plant said:
My screen cracked while snowboarding and Repairs Universe offers a new glass/digitizer assembly for $189. I contacted Samsung and they offered to repair it for $197.77, so for an additional $8 someone will do it for you. The only downside is you'll be without a phone for about 1.5-2 weeks.
I was worried about the stuff from Repairs Universe being genuine Samsung parts (wanna make sure I get a real 1440p screen and not Chinese knock off crap that's only 720p), so I contacted them. They assured me that it is a genuine Samsung screen, but they could have been lying to me just to get a sale. For that extra $8 I'll get genuine Samsung parts and it'll be getting done properly by someone that know what they're doing.
So for anyone that needs a new screen those are two options for you.
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That's good to know, thanks for sharing. Yes, I agree, I'd go directly to Samsung as well, considering price is roughly the same.
Any chance you can share the phone/email of the department at Samsung you contacted? Would be good to have that handy.
xxaarraa said:
That's good to know, thanks for sharing. Yes, I agree, I'd go directly to Samsung as well, considering price is roughly the same.
Any chance you can share the phone/email of the department at Samsung you contacted? Would be good to have that handy.
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I went to their website on my phone, clicked on contact us, and did a live chat with one of their customer service people. It'll ask you to choose which product you're contacting them about (phones, TVs, appliances, etc) then what kind of phone. They'll ask for your IMEI number and all that jazz. I found them to be quite polite and helpful.
The only down side is you'll be without a phone for about 2 weeks, so make sure you have a backup phone to use or prepare yourself for terriblewithdrawal from not having your Note...
Guys the people you want to contact isn't Samsung. It's their only authorized repair service in the United States. The name is RSI found in both Plano and Hurst, Texas. Here's their website: www.repairsvc.com
Dealing with them directly should reduce your wait time.
holycow1 said:
Guys the people you want to contact isn't Samsung. It's their only authorized repair service in the United States. The name is RSI found in both Plano and Hurst, Texas. Here's their website: www.repairsvc.com
Dealing with them directly should reduce your wait time.
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FYI I just called these guys and they only replace the whole screen component for a flat $193 and it takes 5-7d.
richlin71 said:
FYI I just called these guys and they only replace the whole screen component for a flat $193 and it takes 5-7d.
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Might as well go through samsung if its that much
btort1 said:
Might as well go through samsung if its that much
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$175 deductible through tmo/assurance. Overnighted brand new phone BNIP, done.
richlin71 said:
FYI I just called these guys and they only replace the whole screen component for a flat $193 and it takes 5-7d.
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Yes, that's the price they charge. I was letting everyone know that these are the guys that Samsung uses. They use genuine OEM parts and are the only repair center in the United States authorized to do Samsung repairs. If you look earlier in the thread, someone said that Samsung charges $197.77 with a 1.5-2 week turn around. As you just said yourself, this method would be $5 cheaper and 2x faster than going through Samsung to get the same place to repair your phone. Just was putting it out there if someone wanted 100% assurance that they were getting genuine OEM parts but didn't want to wait 1.5-2 weeks that Samsung quoted them.
ummduh said:
$175 deductible through tmo/assurance. Overnighted brand new phone BNIP, done.
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Yup same reason I haven't cancelled the tmo 'jump' subscription. You do have to factor in the $10 per month subscription price though, so if you break your phone in 10 months, it's $275.
T-Mobile insurance to replace phone is $175 I just filed a claim on Saturday and got a new phone not refurbished today. The only problem is I had a Note 4 in White but they sent Gray since White was not in stock. I called T-Mobile and complained and got a $30 credit applied to my account so I really just paid $145