No outgoing calls on Google Voice after new update - Verizon Motorola Droid Turbo Q&A, Help & Troublesh

I ported my main number to GV some time ago so I could forward my calls to any of my phones. On my personal cell I basically override the carrier assigned number by using GV for all calls and hangouts for text. Then came the HD calling update. I read the threads on fixing VM and followed the steps. I can receive calls on my GV # and they go to my GV VM when cleared or ignored, but when I try to make an outgoing call using GV it fails. It appears to be dialing some local number instead of the regular 800 # and i get a short message that the call failed and it hangs up. Anyone else having this issue or know a fix?

I was able to place a call using the Google Hangouts Dialer. I haven't used GV for awhile.

jasoraso said:
I was able to place a call using the Google Hangouts Dialer. I haven't used GV for awhile.
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Problem is hangouts uses data to make calls. I stick w/ GV since it uses minutes and stays away from my data. I use hangouts for texts and video calls.
So i went back and tried again and i think it was an problem w/ the phone I was calling. I was calling my work cell phone to test which is also on my GV account (although currently not forwarding calls) and I got the error. Tried dialing to my wife and it seems to work fine. False alarm I guess, though not sure if I had this problem before testing to my other phone. Pretty sure I've used it before to test.

Related

Is Google Voice as good as I hear?

Can anyone give me a basic run down on the Google Voice interface. I have not been invited and am extremly curious if it is everything I have heard.A basic description would be great. Thanks in advance.
Whether it's "good" or not all depends on what you want from it.
GV gives you a new number, which can be in any area code, whether you live there or not. Changes to this number cost $10 later, but the first is free.
You have flexibility with GV to add your landline or even other cell phones to the account so that any or all receive the call when it comes in. You can set up a friend's landline as a temporary number, for example, if you have no cell signal at his place.
GV gives you voicemail with custom greetings for various contacts. I much prefer YouMail for this, but to each his own. In addition, you can set certain callers to go straight to voicemail or which phone rings when they dial your GV number.
GV allows you to screen calls *while* they're being recorded to voicemail. You can choose to "pick up" at any point.
You can also record calls in progress.
GV gives cheaper rates for international calls.
If you tell a bunch of people to call you at a certain time, you can add them to a conference call on the fly.
I'm sure there's something I've missed. It's a pretty flexible service. It allows your number to be tied to *you* rather than to any particular device or carrier.
Voicemails can be transcribed and sent as text in an e-mail.
http://www.google.com/googlevoice/about.html
I absolutely love it. I don't get reception in my office, so I use GV to route any calls to my cell during work hours to my desk phone and work cell. I use the GV number for situations where I don't want sales people calling my home or real cell and if I'm giving my number to someone I will most likely never see again
SMS free of charge was what brought me in - and the latest update to the app brings real-time syncing (previously the lowest possible refresh setting was 5 minutes). I already pay ATT for a data plan, why the hell should I have to pay an extra $15 for what amounts to a miniscule amount of data? Google Voice solved that problem.
I moved myself entirely over to GV, no one calls my actual cell number. I haven't had any significant issues so far, and I've been using it for half a year.
I only use it for the voicemail, which is more than enough reason to use it. You use your same phone number but get digital transcribed + audio voicemails with a very clean interface, also available on the web. You can set up sms and email notifications too.
The one drawback I can think of is this:
If you use GV completely, unless you have one of the unlimited plans from t-mobile (or your GV number set up under the old MyFaves plan) it uses minutes like any other call. No mobile-to-mobile anymore. Anybody care to back me up or refute this?
beartard said:
The one drawback I can think of is this:
If you use GV completely, unless you have one of the unlimited plans from t-mobile (or your GV number set up under the old MyFaves plan) it uses minutes like any other call. No mobile-to-mobile anymore. Anybody care to back me up or refute this?
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Really? Damn no wonder they got rid of MyFaves. They realized this and made a fix by removing it completely maybe. hahaha.
Have to admit I am payng ALOT 95/month for unlimited everything while my girlfriend pays only 50/month for the same thing with Boost.
The only thing with Boost is that the phones are trash.
beartard said:
Whether it's "good" or not all depends on what you want from it.
GV gives you a new number, which can be in any area code, whether you live there or not. Changes to this number cost $10 later, but the first is free.
You have flexibility with GV to add your landline or even other cell phones to the account so that any or all receive the call when it comes in. You can set up a friend's landline as a temporary number, for example, if you have no cell signal at his place.
GV gives you voicemail with custom greetings for various contacts. I much prefer YouMail for this, but to each his own. In addition, you can set certain callers to go straight to voicemail or which phone rings when they dial your GV number.
GV allows you to screen calls *while* they're being recorded to voicemail. You can choose to "pick up" at any point.
You can also record calls in progress.
GV gives cheaper rates for international calls.
If you tell a bunch of people to call you at a certain time, you can add them to a conference call on the fly.
I'm sure there's something I've missed. It's a pretty flexible service. It allows your number to be tied to *you* rather than to any particular device or carrier.
Voicemails can be transcribed and sent as text in an e-mail.
Click to expand...
Click to collapse
Can you confirm that if you receive a phonecall out of state but receive or make a call through your Google Voice # it is still considered local??
I've had it for a while, but only just started using it on my phone, although my wife uses it to call back to england (nothing cheaper).
To get around it using minutes just figure out what local access number it is dialing, and add that to your fave fives (I'm on the original day one g1 contract still, so I still have fave fives)
For me the sms and vm management are the best things about it, but it's also nice to know I won't ever have to port a number over if I switch carriers
legend221 said:
Can you confirm that if you receive a phonecall out of state but receive or make a call through your Google Voice # it is still considered local??
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I'm not sure I understand the question. I live in Florida and have a GV number in Atlanta. Calls from Atlantans to my GV number are considered local for them.
And about MyFaves, I believe GV was the main reason tmo got rid of the plan. If you use GV for everything and have your GV number as one of your fave five, you'd use zero minutes from your bucket as far as tmo is concerned.
beartard said:
The one drawback I can think of is this:
If you use GV completely, unless you have one of the unlimited plans from t-mobile (or your GV number set up under the old MyFaves plan) it uses minutes like any other call. No mobile-to-mobile anymore. Anybody care to back me up or refute this?
Click to expand...
Click to collapse
Mobile-to-mobile still applies for incoming calls (at least on ATT). I would imagine Tmobile (or any carrier) would work the same way.
beartard said:
I'm not sure I understand the question. I live in Florida and have a GV number in Atlanta. Calls from Atlantans to my GV number are considered local for them.
And about MyFaves, I believe GV was the main reason tmo got rid of the plan. If you use GV for everything and have your GV number as one of your fave five, you'd use zero minutes from your bucket as far as tmo is concerned.
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Got it, you answered my question even though it wasn't well put. Thanks for confirming!
Damn!! I got suckered into the "Loyalty Plan" now everyone and anyone can use the plan. I should of stuck with my MyFaves plan, worst mistake of my life taking this service off.
According to an APP i downloaded called GV dialer. apparently it will route your call through internet and not use your minutes when you dial.
now i dunno if thats true, but im testing it at the moment. but it makes my own google voice call me and then it calls the person i'd like to call.
and btw i love google voice ^^ great if you need a business number.
Bzerk1 said:
According to an APP i downloaded called GV dialer. apparently it will route your call through internet and not use your minutes when you dial.
now i dunno if thats true, but im testing it at the moment. but it makes my own google voice call me and then it calls the person i'd like to call.
and btw i love google voice ^^ great if you need a business number.
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I tried GV dialer on my old mytouch with no sim, it didn't go through, said i wasn't registered on a network. =( So i'm guessing it doesn't use wifi. Not sure about 3g/edge on network.
Bzerk1 said:
According to an APP i downloaded called GV dialer. apparently it will route your call through internet and not use your minutes when you dial.
now i dunno if thats true, but im testing it at the moment. but it makes my own google voice call me and then it calls the person i'd like to call.
and btw i love google voice ^^ great if you need a business number.
Click to expand...
Click to collapse
The only difference when calling between GVDialer and the official GV app is that GVDialer will count as an incoming call and Google's GV app will count as an outgoing call. So if you have free incoming it would be benificial to use GVDialer to make your phone calls.
Been using it for quite some time now.. mainly for the SMS feature.. too bad I can't send SMS to European numbers tried to SMS the in-laws using GV but no go..
I am now using GV as my work voicemail. Took a while to get our stubborn carrier to set up the No Answer/Busy forwarding, and I had to set my work number in GV as "mobile" to enable the forwarding options. The end result is that when I don't pick up my work number, the callers get forwarded to my GV voicemail.
The only drawback is that in Google Voice the greeting can only be set based on caller ID, so you can assign it to contacts and groups. This means that you cannot set a greeting based on which one of your numbers was called, i.e. you can't set a separate "work" greeting and assign it to your work number.
That reminds me...one thing I despise about GV is the inability to *upload* custom greetings. Their system of recording-from-the-handset-while-calling-in really blows.
That's why I prefer YouMail for voicemail. Its standard greeting greets your callers by name (if you have them in your contact list saved on YouMail's site).
heh, I was just looking for a way to upload greetings yesterday and found this out...
very disappointed, I was going to give each of my contacts their own private greeting - which would have really screwed with a couple of my friends

Google Voice Incoming Calls going Straight to Voicemail.

Anybody having this problem or have experienced it? If you have or know of a solution, could you help me out? Thanks.
All calls made to my GV goes straight to Voicemail. Not a single ring on the phone.
Oh, one weird thing is that I used to have my wife's number on GV as a secondary and weirdly all calls went to her number. I have since taken it off. could this be a clue?
I would try to look in your GV "settings. Check under "calls" tab and groups tab. Good luck
I bet 'do not disturb' is enabled
Yeah...checked all the settings...they all look good. 'Do Not Disturb' is unchecked. I did a bit of searching today...and it seems to be a GVoice bug.
WTF?!?! What the point of using it then? LOL.
go to google voice on pc and set your phone number to it.. it could be still set on your Wifes, also try to make call with it then try to call it and see if that will help out
ilostchild said:
go to google voice on pc and set your phone number to it.. it could be still set on your Wifes, also try to make call with it then try to call it and see if that will help out
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Cool...I actually haven't made a call with it in a while...(maybe that's why...it's butt-hurt about me not using it to make calls?...LoL). My wife's number has been deleted off of it since I've been having this problem, but I'll try to make a call with it and see if that will make it work.
Thanks for the tips.
Okay. I had google voice for international calls only. I figured that it was for out going calls only. I guess that because of that setting the calls weren't getting through? I understood it as all calls would come through if my google voice number was called...hmmm...guess they should fix that

[Q] Phone goes to voicemail when someone is trying to call

I am running Cezar's ROM Stable XXJPY no-voodoo (love it) and havent had any prblems besides this.
I am very new to using the samsung captivate along with the roms, modems, etc. and do not know a lot.
When someone trys to call me the first time, my phone goes straight to voicemail. When they try and call me again sometimes it works, sometimes it still just goes to voicemail. It shows I have service with the bars.
How should I go about fixing this?
EDIT: Now it won't even let me make calls. This was working fine this morning. However I can still send/receive text messages.
So does this mean it has something to do with the settings or maybe a program I downloaded?
i think its a setting you may have set up on accident. you may have set it up to send voice calls to voice mail...
JayStation3 said:
i think its a setting you may have set up on accident. you may have set it up to send voice calls to voice mail...
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When i go to voice calls it says:
always forward - disabled
forward when busy - voicemail #
forward when unanswered - voicemail #
forward when unreachable - voicemail #
Call waiting is enabled
Use call fail options is disabled
Is this how it is supposed to be or are one of those wrong?

[Q] Google Voice after update

I'm starting a new thread for this as it looks like the original update thread is not the best place to ask. As with other Turbo owners, the recent update broke my phone's ability to use Google Voice for my voicemail. Anyone know of a fix for this? Thanks in advance.
Yep, this happened to me as well. My only solution was to uninstall it, then reinstall, and go through the process of setting it up again. I also deleted it off of the Google Voice web interface as well. When you re-add it they ask you to confirm it, then you go through a few steps which involves dialing a string of numbers to set it all up again. I had no voicemail for a couple days before I realized it was broken. Can confirm it is working again after starting from scratch on the setup.
Just noticed the issue when I read about it here. I uninstalled Google Voice from my device and then reinstalled it and reconfigured. Seems to work now...
Thank you both! Works fine now.
I just had to reforward it with *71.
Not a problem.
I've done the forwarding and set up thru google voice, then opt in for Hangouts to manage it
Enabling Advanced Calling gets rid of any call forwarding you set up. That's why your voicemail stopped working. All you should have to do is set up your call forwarding again and it should work.
As a side note, disabling Advanced Calling also resets call forwarding. VoLTE doesn't work great for me, as I don't have a reliable LTE signal at home. So, I disabled it and discovered my old calling forwarding settings didn't come back.
I have GV "working" again....however, when a number is forwarded to GV (because I choose not to answer), it rings FOREVER before GV picks up. It used to be an immediate pickup prior to the update.
This is still an issue for me, I keep reforwarding my calls and they don't stay forwarded. It seems like it's just a couple hours before it resets.
crashcarstar said:
This is still an issue for me, I keep reforwarding my calls and they don't stay forwarded. It seems like it's just a couple hours before it resets.
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Are you turning off Advanced Calling? That will reset it.
adrynalyne said:
Are you turning off Advanced Calling? That will reset it.
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No.
FWIW I just signed up to Verizon and got a Droid turbo for myself and a note 4 for my fiancé. I couldn't get Google voice to configure at all, on the Note it works flawlessly. So now I have a note. The techs there were obviously baffled. I'd still have the turbo if it wasn't for lack of GV.
Clear data/cache and reinstall/reconfigure. Haven't had any problems since I did that after the update. Didn't have any problems before the update either.
No one likes to use the hangouts for Google voice? Download the hangouts dialer and you're all set. Oh, go to settings and select ring this device for calls.
How I was doing it was I set GV to to make and answer all calls. It'll attempt to ring then give up. I'm going back to Verizon tonight. I like the Note 4 but it is pretty big. The only thing other than the turbo that I like is the Xperia z3v. I don't mind the incrementally weaker hardware paired with a 1080p screen. Waterproof is also a big plus.
gordonzhao said:
No one likes to use the hangouts for Google voice? Download the hangouts dialer and you're all set. Oh, go to settings and select ring this device for calls.
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I only use it for Voice Mail
what phone number do i put in for call forwarding my Verizon # or my Google Voice # ? I tried to just uninstall Google voice but it still isn't working, im not sure what i should try next?
1barlog17 said:
what phone number do i put in for call forwarding my Verizon # or my Google Voice # ? I tried to just uninstall Google voice but it still isn't working, im not sure what i should try next?
Click to expand...
Click to collapse
You want to put your google voice number.
See this thread for more info: http://forum.xda-developers.com/droid-turbo/general/fix-google-voice-forwarding-advanced-t2980980

Incoming Calls aren't going through

This is pretty weird. So, I normally use Google Voice for all of my texts and calls which has worked great up until the past few days. There are no problems with texting, but I've got some issues with calls.
My girlfriend has been pretty annoyed lately because she says I'm not answering my phone, but I haven't gotten any calls, or missed calls. My voicemails still show up and get transcribed however. When I use another phone to call my google voice number It just rings and rings, and then goes to voicemail.
I've done the standard checking of number forwarding etc, and I've made sure that in hangouts its set to ring hangouts when my google voice number is dialed.
So, I figured I would try to call my regular Verizon phone number, and this is what happens:
No ring
"Your call cannot be completed as dialed please hang up and try your call again... etc." "Announcement five switch two dash four five" followed by three beeps and the call ends.
This leads me to believe that it might not be a google voice issue, but could be either a verizon issue or a droid turbo issue.
What do you guys think?
DanielWEWO said:
This is pretty weird. So, I normally use Google Voice for all of my texts and calls which has worked great up until the past few days. There are no problems with texting, but I've got some issues with calls.
My girlfriend has been pretty annoyed lately because she says I'm not answering my phone, but I haven't gotten any calls, or missed calls. My voicemails still show up and get transcribed however. When I use another phone to call my google voice number It just rings and rings, and then goes to voicemail.
I've done the standard checking of number forwarding etc, and I've made sure that in hangouts its set to ring hangouts when my google voice number is dialed.
So, I figured I would try to call my regular Verizon phone number, and this is what happens:
No ring
"Your call cannot be completed as dialed please hang up and try your call again... etc." "Announcement five switch two dash four five" followed by three beeps and the call ends.
This leads me to believe that it might not be a google voice issue, but could be either a verizon issue or a droid turbo issue.
What do you guys think?
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Click to collapse
You've brought up two issues. Something is wrong with your underlying Verizon number, something is wrong with Google Voice. Uncheck all options in Google Voice, then re-check mark the ones you want. Just to make sure.
1) if your Verizon number has been cancelled or is inactive for some reason, then Google Voice will not forward to that phone number. Do you have mobile data when you are out and about on the Verizon network?
2) However, if you have Google Hangouts checked as one of the forwarding locations, then when you are on Wi-Fi at least your phone should still ring or indicate a Google Voice call is incoming, if Hangouts was active? (At home, I hear notifications on my PC at home a few seconds before my cell phone starts ringing, because my Google Talk app on the PC starts beeping.)
3) Try a test. Try forwarding your Google number to some OTHER phone . A landline, a friend's phone. Then, call your Google voice number and see what happens.
I did step 1, no dice.
I have mobile data, it works great. I can also place calls via google voice and my regular cellular network.
I will try forwarding to my girlfriends phone when I get home.
My computer is also hooked up, and rings if it is signed in. I think this is an issue with Verizon. I'm going to call them today.
Edit: Forwarded google voice to my girlfriends phone and it worked fine. Definitely a Verizon problem. I'm on support with them right now.
My old man has this problem now and then too.
I've had issues as well with not getting calls n then I'll receive a notification for VM...not sure what's up, happens from time to time...if someone could shed some light it'd be greatly appreciated, thank you.
---------- Post added at 06:27 AM ---------- Previous post was at 06:27 AM ----------
I use the regular phone btw...
perceptualdoor said:
I've had issues as well with not getting calls n then I'll receive a notification for VM...not sure what's up, happens from time to time...if someone could shed some light it'd be greatly appreciated, thank you.
---------- Post added at 06:27 AM ---------- Previous post was at 06:27 AM ----------
I use the regular phone btw...
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Not sure about the OP who uses hangouts, but the missed incoming calls using the regular dialer is a known software issue. The solution is to turn on Advanced Calling.
riplayne said:
Not sure about the OP who uses hangouts, but the missed incoming calls using the regular dialer is a known software issue. The solution is to turn on Advanced Calling.
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Click to collapse
Ya I've had it turned off pretty much since it was released cause it made calls have a lot of static and poor quality, because nobody I know has HD calling...
perceptualdoor said:
Ya I've had it turned off pretty much since it was released cause it made calls have a lot of static and poor quality, because nobody I know has HD calling...
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Click to collapse
Yeah, it seems to be the only fix until lollipop (hopefully) solves the issue.
I work for Verizon and it's one of the top known issues for this phone.
riplayne said:
Yeah, it seems to be the only fix until lollipop (hopefully) solves the issue.
I work for Verizon and it's one of the top known issues for this phone.
Click to expand...
Click to collapse
Ya hopefully a software update resolves this...I'm planning on switching to the N6 though, was kinda what I wanted, but it wasn't available at the time. And after testing it out it's perfect for me since I enjoy using custom Roms n being on a completely vanilla device. I was surprised how well I could still do everything one-handed. I experience a lot of texting issues with the turbo too...I don't receive some texts and ppl don't receive some texts I send...and often they send out of order...

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