Yesterday, my 2013 Moto X (international model) started behaving VERY strangely. My 3g connection just died, and I stopped being able to make or receive calls - SMS works fine though, and my signal is very strong.
I can't make calls, the call just dies before even trying to ring, and people calling me just go straight to voicemail. Also, in the status menu my Network Type and Phone Number are listed as Unknown. I also tried rebooting into "Factory" mode through the Bootloader and found that my phone ICCID is also listed as Unknown. IMEI is fine though. It's so weird and frustrating.
I called my cellphone service provider (Movistar Chile), and they reset my network profile and gave me a new SIM card as well, to no avail whatsoever. The problem still persists even after a reflash (through fastboot) of the stock 4.4.4 firmware.
Is my phone dead? Or could it still be a solvable issue, be it network or phone fault?
If sms works and not phone, it's not your radio connection to the carrier, so sounds like a carrier issue if reinstalling firmware didn't help.
Did you do anything at all to your device before this happened? Though reflashing firmware should have corrected anything.
I'd be calling the carrier again.
---------- Post added at 07:18 AM ---------- Previous post was at 07:17 AM ----------
If it were hardware, Usually sms wouldn't be working either.... Usually.
Darth said:
If sms works and not phone, it's not your radio connection to the carrier, so sounds like a carrier issue if reinstalling firmware didn't help.
Did you do anything at all to your device before this happened? Though reflashing firmware should have corrected anything.
I'd be calling the carrier again.
---------- Post added at 07:18 AM ---------- Previous post was at 07:17 AM ----------
If it were hardware, Usually sms wouldn't be working either.... Usually.
Click to expand...
Click to collapse
No, that's the weird thing. I hadn't done anything to the device before it happened, I was literally just chatting through the Facebook Messenger app when my data connection died and it hasn't reconnected since then.
I did call my carrier again, and they issued a ticket to tech support, so I guess I have to wait for their resolution as well.
Wait, sms works... But not phone calls Or data?
Darth said:
Wait, sms works... But not phone calls Or data?
Click to expand...
Click to collapse
Precisely. I can SEND and RECEIVE text messages, but I can't MAKE or RECEIVE phone calls, and data is completely disconnected.
Not sure about phone, but for data... Google your carriers APN settings and see they match yours. In mobile settings, access point names.
---------- Post added at 08:54 AM ---------- Previous post was at 08:52 AM ----------
Did you completely flash everything with fastboot and mfastboot?
Have you tried RSD Lite? Same Android version for your exact model of course. (this will wipe your phone completely.... Do backup anything important and transfer off the phone)
Darth said:
Not sure about phone, but for data... Google your carriers APN settings and see they match yours. In mobile settings, access point names.
---------- Post added at 08:54 AM ---------- Previous post was at 08:52 AM ----------
Did you completely flash everything with fastboot and mfastboot?
Have you tried RSD Lite? Same Android version for your exact model of course. (this will wipe your phone completely.... Do backup anything important and transfer off the phone)
Click to expand...
Click to collapse
1. Yes, I already tried that. APN's are correct, I deleted and re-entered them just in case anyway. No change.
2. Yeah, I actually reflashed twice with different stock firmwares for different carriers with fastboot and mfastboot.
Well, it's sounding like hardware failure then unfortunately.
The only other thing to check, is that you have the correct radio installed. If you flashed stock, you should... But I'd double check. I don't have the answer to which is the correct one for you, you may need to search on that, or hope you can find someone here to compare too.
---------- Post added at 09:31 AM ---------- Previous post was at 09:29 AM ----------
If you are within warranty period... You may want to go that route.
With sms working, I still suspect sim/carrier issue... But if they are no help, what can you do.
Yeah I know, I starting to fear hardware failure myself. I guess I'll wait to see if the carrier fixes it, otherwise I'll have to get a new phone :/
It could also be an issue with your SIM card. Maybe try turning the phone off, removing SIM and booting. Then Turn it off again and re-insert the SIM and boot again. You can also see if your local carrier store has another SIM card that they can test it with.
linuxgator said:
It could also be an issue with your SIM card. Maybe try turning the phone off, removing SIM and booting. Then Turn it off again and re-insert the SIM and boot again. You can also see if your local carrier store has another SIM card that they can test it with.
Click to expand...
Click to collapse
I got a new SIM card from my carrier yesterday, after I complained. Problem persists.
Finally, I took the phone to the official Motorola service where I live and they confirmed it was a hardware fault, and as I had unlocked the bootloader I'd have to pay an outrageous amount for them to fix it (motherboard had to be replaced). So I decided to get a new phone instead, and now I happily own a brand new Nexus 5.
Thanks for the help anyway
Related
Okay so I'm having a lot of problems with my phone that started a few days ago, yes I've searched all over the place and not much help and I'm not sure what to be looking for or where to put this but anyway; it started when I decided to get a data plan for my phone, it wasn't working so I had to set up the apn for my carrier and it was going fine until my Play store didn't work anymore, "no connection, retry" I've tried everything to fix it but it seemed to work when I cleared all of the apn settings and used wifi instead of data, but I can't test that now because I've no wifi and I'll lose my data apn? Google plus doesn't work anymore either, no data received or something, and Google now gives a "sign in error" on my phone and my tablet, and just today my play store has stopped working on my tablet as well (samsung galaxy tab 2 10.1, slim bean 4.3) also, I just reset my phone yesterday and suddenly my sd card is damaged? I didn't even have anything open just on my launcher, speaking of which I'm using the launcher from the nexus 5 and I can't swipe left to Google now anymore? Lastly, I was briefly getting no service for a while even though other phones in my house on the same carrier had full service? I know that's a lot but are all of these problems related, and is there any way to fix them? Thanks in advance!
For the Google related problems, you could try going to Settings>Accounts>Google and then Remove account. Clear the cache and data of the problematic google apps, and then sign back in.
For carrier related problems, reverting back to your old apn or use the "Internet settings." If you have the LTE version of the Xperia Z, you could go to Mobile Networks>Service providers and choose the HSPA band of your carrier.
---------- Post added at 11:29 PM ---------- Previous post was at 11:26 PM ----------
For the Google related problems, you could try going to Settings>Accounts>Google and then Remove account. Clear the cache and data of the problematic google apps, and then sign back in.
For carrier related problems, reverting back to your old apn or use the "Internet settings." If you have the LTE version of the Xperia Z, you could go to Mobile Networks>Service providers and choose the HSPA band of your carrier.
christianfgs said:
For the Google related problems, you could try going to Settings>Accounts>Google and then Remove account. Clear the cache and data of the problematic google apps, and then sign back in.
For carrier related problems, reverting back to your old apn or use the "Internet settings." If you have the LTE version of the Xperia Z, you could go to Mobile Networks>Service providers and choose the HSPA band of your carrier.
---------- Post added at 11:29 PM ---------- Previous post was at 11:26 PM ----------
For the Google related problems, you could try going to Settings>Accounts>Google and then Remove account. Clear the cache and data of the problematic google apps, and then sign back in.
For carrier related problems, reverting back to your old apn or use the "Internet settings." If you have the LTE version of the Xperia Z, you could go to Mobile Networks>Service providers and choose the HSPA band of your carrier.
Click to expand...
Click to collapse
Okay I've cleared the cache and data of the apps and I've removed both of my accounts, but I'm getting this screen now when I'm trying to add back my account.
JohnnyBravo-sobeast said:
Okay so I'm having a lot of problems with my phone that started a few days ago, yes I've searched all over the place and not much help and I'm not sure what to be looking for or where to put this but anyway; it started when I decided to get a data plan for my phone, it wasn't working so I had to set up the apn for my carrier and it was going fine until my Play store didn't work anymore, "no connection, retry" I've tried everything to fix it but it seemed to work when I cleared all of the apn settings and used wifi instead of data, but I can't test that now because I've no wifi and I'll lose my data apn? Google plus doesn't work anymore either, no data received or something, and Google now gives a "sign in error" on my phone and my tablet, and just today my play store has stopped working on my tablet as well (samsung galaxy tab 2 10.1, slim bean 4.3) also, I just reset my phone yesterday and suddenly my sd card is damaged? I didn't even have anything open just on my launcher, speaking of which I'm using the launcher from the nexus 5 and I can't swipe left to Google now anymore? Lastly, I was briefly getting no service for a while even though other phones in my house on the same carrier had full service? I know that's a lot but are all of these problems related, and is there any way to fix them? Thanks in advance!
Click to expand...
Click to collapse
Your first thing to try should have been the first thing you said. Take out the SIM card, put it in another phone and see does the DATA work then. If not contact your carrier. Don't start disassembling the phone...
The follow what the other guy said... but having said that your phone sounds messed up already so start from a FULL Factory Reset and re-flash the latest FW.
defsix said:
Your first thing to try should have been the first thing you said. Take out the SIM card, put it in another phone and see does the DATA work then. If not contact your carrier. Don't start disassembling the phone...
The follow what the other guy said... but having said that your phone sounds messed up already so start from a FULL Factory Reset and re-flash the latest FW.
Click to expand...
Click to collapse
The data is fine, I just think it's affecting my Google apps, and I've been trying to download the latest 4.3 version but I keep getting a download failed, I can't use broadband because I don't have it and the only ftf I have is 4.1.2 and if I flash that I'll have to use more of my data getting back to 4.2 and updating apps and I can't use that much of my data? I hope the firmware update will fix the
Google apps and random vibrations
Has anyone been able to use tethering on AT&T at all? I'm having this problem shown at this point of this video ( https://www.youtube.com/watch?v=MXGvKjI6oR8#t=238 ). Basically a network error pops up and it won't go throught...
bartolo5 said:
Has anyone been able to use tethering on AT&T at all? I'm having this problem shown at this point of this video ( https://www.youtube.com/watch?v=MXGvKjI6oR8#t=238 ). Basically a network error pops up and it won't go throught...
Click to expand...
Click to collapse
It works fine on mine.
Yes
bartolo5 said:
Has anyone been able to use tethering on AT&T at all? I'm having this problem shown at this point of this video ( https://www.youtube.com/watch?v=MXGvKjI6oR8#t=238 ). Basically a network error pops up and it won't go throught...
Click to expand...
Click to collapse
I have the same error. ATT tells me that their network detects new vs used sim and rejects used sims for tethering. We need a new sim.
---------- Post added at 09:08 AM ---------- Previous post was at 09:07 AM ----------
Maria Martell: I believe using a new simcard will also make your data services work.
Jon: you think i need a new sim?
Jon: i just got this sim a couple weeks ago
Maria Martell: Yes, we also need to update the new simcard here since the old simcard was already used on a different device.
Maria Martell: Our system will detect if the simcard was already used or invalid.
Jon: oh
Jon: is there any way to make my current sim work in new phone for tethering?
Jon: the att store is far
Maria Martell: I understand, however since it is a new device, it also requires a new simcard.
Jon: you cant change the sim in your system?
Maria Martell: I can, but the system will detect it as a used simcard and it will still not be activated.
She says data services / activate, but it's specific to tethering it seems. My data is fine just not tethering.
I mistakenly (for full price) bought the AT&T X Gen 2 from motorola store instead of the pure edition, and realized it too late to return the device. Since I am on tmo, I tried to get it unlocked by AT&T - who were completely unhelpful. I then bought an unlock code, which seemed to have successfully unlocked it (put in the tmo sim, asked for code, input the code and it accepted it). Now - the phone can make calls (both with the tmo sim, and with an AT&T sim), but no matter what I do - there is NO data capability. Works fine with Wifi, but both with tmo or at&t SIMs, there is no data connectivity.
I am wondering if the unlocking process didn't work right, and has the radio stuck in some weird state - which makes data not work. I have tried hard resetting the phone etc - but no luck thus far.
Any suggestions? Is there a way to flash the radio to revert it back to factory settings with data working. Anything else I could try? Is there a factory AT&T ROM that I can "officially" restore the device using?
Out of curiosity, how did it take you over two weeks to figure out you bought the wrong device?
Did you set the proper TMo apns?
Sent from my Nokia Lumia 830
_MetalHead_ said:
Out of curiosity, how did it take you over two weeks to figure out you bought the wrong device?
Did you set the proper TMo apns?
Click to expand...
Click to collapse
Unfortunately - this was ordered by someone else for me while I was traveling. It arrived, but by the time I got it in my hands it was too late
Yes - tried the tmo APNs and no luck. I also factory reset back to AT&T defaults and still no data (with an AT&T SIM). It shows a "gray" 4G icon, but that's it.
I was hoping that there was some official tool that would allow me to flash the factory ROM (or something similar) that would fix whatever the unlock code screwed up. Even the phone gets relocked - i don't mind. I am happy to use it with AT&T.
Turn off phone, Take sim card out, do a factory reset, let it boot up, then shutdown, insert sim and turn the phone back on.
Tried that before - but will try again. Will report shortly.
No luck. Did as you suggested. Still shows a grayed out 4G icon. The data settings seem right - shows the AT&T APN. browser says phone is offline.
agnivarsh said:
No luck. Did as you suggested. Still shows a grayed out 4G icon. The data settings seem right - shows the AT&T APN. browser says phone is offline.
Click to expand...
Click to collapse
have you tried changing the network type to 3g and seeing if it will pick up data?
---------- Post added at 09:58 PM ---------- Previous post was at 09:53 PM ----------
and then if it does pick up data, then switch it back to lte after a few seconds and see what happens.
Don't know if this issue has been addressed but my Nexus 6 is 2 months old. Recently no one I call can hear me but if they call me back everything is fine. My phone is completely stock running 5.01 on Cricket Mobile with LTE working everywhere I go. Any thoughts or suggestions? I bought this phone straight from Motorola if this makes a difference.
skratch1702 said:
Don't know if this issue has been addressed but my Nexus 6 is 2 months old. Recently no one I call can hear me but if they call me back everything is fine. My phone is completely stock running 5.01 on Cricket Mobile with LTE working everywhere I go. Any thoughts or suggestions? I bought this phone straight from Motorola if this makes a difference.
Click to expand...
Click to collapse
Have you ever received notification for an OTA to 5.1?
---------- Post added at 10:15 AM ---------- Previous post was at 10:14 AM ----------
Sorry for OT question first.
No, have never received it yet! Been frustrated by this but since I paid $700 out of pocket was worried about doing it myself. Has this been addressed in 5.1?
skratch1702 said:
No, have never received it yet! Been frustrated by this but since I paid $700 out of pocket was worried about doing it myself. Has this been addressed in 5.1?
Click to expand...
Click to collapse
Well, I've been searching the Q&A forum for this and at first, I haven't found what I'm looking for. I know I've read of this issue before though. If you want to try to get the OTA, here's a simple way:
Power off your Nexus. Remove the Sim card. Power on and let it sit for a while. Reminder, you won't be able to call or receive calls for this time. The OTA should appear shortly, especially if connected to WiFi. Install OTA and let the phone do its thing. Once all is said and done, reinsert your Sim.
Yeah, I have seen this problem on different forums myself with really no clear cut answer. Thanks I will try that for my update and let you know how it goes as far as the calls. Thanks!
skratch1702 said:
Don't know if this issue has been addressed but my Nexus 6 is 2 months old. Recently no one I call can hear me but if they call me back everything is fine. My phone is completely stock running 5.01 on Cricket Mobile with LTE working everywhere I go. Any thoughts or suggestions? I bought this phone straight from Motorola if this makes a difference.
Click to expand...
Click to collapse
Cricket is an MVNO for Sprint. I'd suggest a search for Sprint problems similar to yours.
cam30era said:
Cricket is an MVNO for Sprint. I'd suggest a search for Sprint problems similar to yours.
Click to expand...
Click to collapse
You rock! I suggest the OP try the data dialer reset code for this then. Thanks @cam30era!
Code found in post #1 here:
http://forum.xda-developers.com/showthread.php?t=2949996
Evolution_Freak said:
You rock! I suggest the OP try the data dialer reset code for this then. Thanks @cam30era!
Code found in post #1 here:
http://forum.xda-developers.com/showthread.php?t=2949996
Click to expand...
Click to collapse
After putting the code in it did not give me an option to reset?
skratch1702 said:
After putting the code in it did not give me an option to reset?
Click to expand...
Click to collapse
Go to Settings>more>cellular networks>carrier settings.
Do you have the option there, to update PRL and device config? If so, update both if you have not.
---------- Post added at 01:03 PM ---------- Previous post was at 01:02 PM ----------
Did the dialer code offer any options?
I have no option for updating the prl. Also it gave me no options. I typed the code in and then it just disappeared from the dialer? By the way, thanks a bunch for trying to help me figure this problem out!
skratch1702 said:
I have no option for updating the prl. Also it gave me no options. I typed the code in and then it just disappeared from the dialer? By the way, thanks a bunch for trying to help me figure this problem out!
Click to expand...
Click to collapse
No problem at all. Then it appears the Sprint issues do not apply here. Also, in settings>more>cellular networks, is your "Preferred network settings" set to global or LTE (recommended)?
It is set to LTE
skratch1702 said:
It is set to LTE
Click to expand...
Click to collapse
As it should be, but you could try switching to global to see if there's any improvement. I think the OTA may solve this as well.
There is no option to switch back to global. After a factory reset it is in global mode if changed to LTE it will not go back. Also, I'm at work so WiFi in my part of the plant is very weak so should I wait until I get home to do the sim pull and then let my phone try to receive the OTA maybe overnight on my home Wi-Fi?
skratch1702 said:
There is no option to switch back to global. After a factory reset it is in global mode if changed to LTE it will not go back. Also, I'm at work so WiFi in my part of the plant is very weak so should I wait until I get home to do the sim pull and then let my phone try to receive the OTA maybe overnight on my home Wi-Fi?
Click to expand...
Click to collapse
That would be ideal. I'm sorry we couldn't get it straight but I'm confident that we tried all of the stock options available. Your bootloader is locked, right?
Yes, bootloader is locked. And thanks for trying. I'll let you know how it goes tomorrow
So I did what you said as far as powering off, removing Sim and powering up. Let it sit all night like this connected to WiFi and still no OTA for 5.1 Also factory reset this morning and now I can't even receive calls and people hear me. Beyond frustrated!
skratch1702 said:
So I did what you said as far as powering off, removing Sim and powering up. Let it sit all night like this connected to WiFi and still no OTA for 5.1 Also factory reset this morning and now I can't even receive calls and people hear me. Beyond frustrated!
Click to expand...
Click to collapse
Are you able to contact the provider and have them reactivate? That might be necessary. You may want to consider unlocking the bootloader, at this point, since you've already factory reset. You could then flash the factory image.
---------- Post added at 11:37 AM ---------- Previous post was at 11:32 AM ----------
Also, in Settings>more>cellular networks- do you have an option to configure APN settings?
http://apn-settings.com/us/cricket-wireless-apn-settings/
Evolution_Freak said:
Are you able to contact the provider and have them reactivate? That might be necessary. You may want to consider unlocking the bootloader, at this point, since you've already factory reset. You could then flash the factory image.
---------- Post added at 11:37 AM ---------- Previous post was at 11:32 AM ----------
Also, in Settings>more>cellular networks- do you have an option to configure APN settings?
http://apn-settings.com/us/cricket-wireless-apn-settings/
Click to expand...
Click to collapse
I can't even unlock the bootloader, will give me no option for it in the menu
I have a G4 that refuses to come out of airplane mode. The device actually appears to be fine with the exception of no signal or data. It will work on WiFi. I have already used ##72786# and an actual ##RTN#. Still having the same issue. Brand new so i cant post pictures as of yet...
fuente_opusx said:
I have a G4 that refuses to come out of airplane mode. The device actually appears to be fine with the exception of no signal or data. It will work on WiFi. I have already used ##72786# and an actual ##RTN#. Still having the same issue. Brand new so i cant post pictures as of yet...
Click to expand...
Click to collapse
How was it activated? You may need to call Sprint.
fuente_opusx said:
I have a G4 that refuses to come out of airplane mode. The device actually appears to be fine with the exception of no signal or data. It will work on WiFi. I have already used ##72786# and an actual ##RTN#. Still having the same issue. Brand new so i cant post pictures as of yet...
Click to expand...
Click to collapse
Jessooca said:
IF you are still having issues with your phone PM me and we will get it back up and running, activated and all.
Click to expand...
Click to collapse
I believe I am having this exact problem, any help would be appreciated.
Jessooca said:
Are you both on Zv5 or Zv6 or which version? I am looking into this issue.... I am going to try to replicate your issue then see what's causing it, give me a couple hours to do some tests. Also are you both on Sprint?
---------- Post added at 03:36 PM ---------- Previous post was at 03:33 PM ----------
- If you go into settings, then general, then system updates and update prl or update profile, does either do anything?? Have you pulled the battery, held Volume up and while holding vol up pressed power until you are in hard reset mode and reset it this way and had it go through setup again, including activation?
Click to expand...
Click to collapse
I just took the OTA to ZV6, everything worked perfect until after update. If I leave wifi on I can update prl and profile, if I switch it off the updates fail but the signal indicator stays empty. 3 other sprint phones in the house as well all working normally. I've also done a hard reset with volume+power, same result and I've flashed the zv6 tot with lg flash tool same result. I downloaded a app called lte discovery and it says that the radio is disabled.
Jessooca said:
Very odd. When you go into Settings, under Network, then Mobile Data and you select the 3 dots, you'll see "mobile networks" does everything look OK? As in "mobile data is checked, as well as "network mode" showing either Global or the other? Also do you have "Connections Optimizer" unchecked? Reflashing the tot file should have fixed any modem/radio issues you were having. I am still looking into your issue......
Also if you select "Activate this device" under Settings/General does it do anything??
Click to expand...
Click to collapse
When the phone first boots, right when it hits the lock screen "service disabled" is briefly on the screen then disappears. The signal indicator is blank like it has nothing at all. Settings>Network>Mobile Data checked, network is in global when I click connections optimizer it says "setup has not yet finished" This is the current situation after flashing zv6 tot. If I go to General>System Updates> selecting any of the below options I get a "you cannot update while the device has no service" If I turn WiFi on I can select firmware, update profile and update prl. Update profile returns a "the update is complete" Update prl returns "The prl has been upgraded, press ok" If i go to Settings>Activate device it returns all the information about my account like usage and plan.
It's a known issue. You'll have to get it replaced. Hardware.
Sent from my LG-H810 using XDA Free mobile app
Thank you for this post I had the same problem and was pulling my hair out with sprint. Got insurance but 200 bucks. Still under LG warranty so will try that.
Any new developments in this? Having all the same problems and dont want to have to wait for the store to open tomorrow. Ive narrowed it down to the radio being disabled for some reason.
Jonbot5k said:
Any new developments in this? Having all the same problems and dont want to have to wait for the store to open tomorrow. Ive narrowed it down to the radio being disabled for some reason.
Click to expand...
Click to collapse
No fix. Hardware. Known issue, go into store and have it replaced
Sent from my LG-H900 using XDA Free mobile app
Having the same issue with the phone seemingly stuck in airplane mode. Anyone find a fix to this? I haven't tried a factory reset but done everything short of that. Does the phone get replaced under the LG manufacturer's warranty?
Hi look I have a g4 this is my number 4 the company replace me the phone and my problem is that same no signal and say airplane mode on, I m tray different things
And everything same
But only for the last time I'm try change the battery
And receive full signal
The problem all time is the battery
The battery irradiated something bad
Try. Change the battery
---------- Post added at 07:29 AM ---------- Previous post was at 07:10 AM ----------
fuente_opusx said:
I have a G4 that refuses to come out of airplane mode. The device actually appears to be fine with the exception of no signal or data. It will work on WiFi. I have already used ##72786# and an actual ##RTN#. Still having the same issue. Brand new so i cant post pictures as of yet...
Click to expand...
Click to collapse
Before I have same problem my last idea after try everything is change the battery And is full signal
Try this maybe , this can help
hi i am using LgG4 but it has the same problem the airoplane mode stucked it and it cant off . now my mobile is useless for calling and mobile data conection but wifi is working
TwelfthMan said:
When the phone first boots, right when it hits the lock screen "service disabled" is briefly on the screen then disappears. The signal indicator is blank like it has nothing at all. Settings>Network>Mobile Data checked, network is in global when I click connections optimizer it says "setup has not yet finished" This is the current situation after flashing zv6 tot. If I go to General>System Updates> selecting any of the below options I get a "you cannot update while the device has no service" If I turn WiFi on I can select firmware, update profile and update prl. Update profile returns a "the update is complete" Update prl returns "The prl has been upgraded, press ok" If i go to Settings>Activate device it returns all the information about my account like usage and plan.
Click to expand...
Click to collapse
I am having the exact same problem. All the conditions as above, plus i did a factory reset. Still doesnt work. I put in a working sim and it still doesnt get service on my lg g5. When I try to make calls it says turn off airplane mode. Someone please help.
Yes!!!! My phone did this to me this morning!!!!!! Really replacement????
Specifically, what hardware?
Can anyone tell me specifically what hardware needs replacing? I have an LG V10 with the same problem. I also have a spare non-working LG V10 I can use for parts and am willing to do the work to replace the part if that's all it needs. I would really hate to have to buy a whole new phone. Thanks.