How is the RMA process for Motorola? Is it pretty much hassle free like Google Play?
I'm also wondering this. I have to RMA mine due to an issue with a spot on my camera.
Pilz said:
I'm also wondering this. I have to RMA mine due to an issue with a spot on my camera.
Click to expand...
Click to collapse
+1
2swizzle said:
+1
Click to expand...
Click to collapse
I just called Motorola, 5minjtes later they said they are overnighting me a new phone with a return label no problem! I'm glad they have good customer service for issues like I had.
Other than having to wait for their stock to replenish, I've had no issues with the RMA process for my N6: quick and easy.
--JamesT
chemguru said:
Other than having to wait for their stock to replenish, I've had no issues with the RMA process for my N6: quick and easy.
--JamesT
Click to expand...
Click to collapse
I was lucky because they had a blue 64gb in stock ready to ship. They asked what color I wanted and I said I don't care as long as its a 64gb. They said OK they only have blue so they sent me that one. I have a blue one now so that's fine, but I think it's funny how they would have happily sent me a white one if it was in stock.
Pilz said:
I was lucky because they had a blue 64gb in stock ready to ship. They asked what color I wanted and I said I don't care as long as its a 64gb. They said OK they only have blue so they sent me that one. I have a blue one now so that's fine, but I think it's funny how they would have happily sent me a white one if it was in stock.
Click to expand...
Click to collapse
Booo! I wasn't offered that option. "You have a blue, you're getting a blue." Lucky you, indeed.
chemguru said:
Booo! I wasn't offered that option. "You have a blue, you're getting a blue." Lucky you, indeed.
Click to expand...
Click to collapse
I know people I don't care honestly as long as its 64gb. I love my Nexus
For those who've received a RMA phone (any motorola phone) do you have to pay money, and did you received a refurbished device?
2swizzle said:
For those who've received a RMA phone (any motorola phone) do you have to pay money, and did you received a refurbished device?
Click to expand...
Click to collapse
I didn't have to pay anything they send you a label so you can send the old one back. I don't know if its new or not because I get mine tomorrow via FedEx,however I would assume it's refurbished unless they don't have any refurbished ones yet then it will likely be new. Either way not worried because they sent it out fast, free, and it was easy to get replaced. I also have moto care should I actually break my phone accidentally which seems to be a good idea considering it's size. I'll report back tomorrow when my phone arrives, hopefully in the morning because you need to sign for it in person.
Mine was brand new.
They sent me a brand new phone sealed in the box
is it standard practice to put a hold on your credit card?
2swizzle said:
is it standard practice to put a hold on your credit card?
Click to expand...
Click to collapse
They didn't do anything that I noticed.
2swizzle said:
is it standard practice to put a hold on your credit card?
Click to expand...
Click to collapse
yes, how else can they make the money back if you do not return the broken device? For all they know you are faking it to get them to send you a 2nd phone so you can sell them both for profit.
knitler said:
yes, how else can they make the money back if you do not return the broken device? For all they know you are faking it to get them to send you a 2nd phone so you can sell them both for profit.
Click to expand...
Click to collapse
They didn't put a hold on my CC, I double checked.
I just RMA'd my second N6 because of 1/2 the screen freezing randomly and the camera jumping... I love my Nexus I just hope this one works better. They are sending me a CW model because the MD is out of stock in the center and because its the same person I spoke with before who offered it. I hope this one doesn't have any issues because I don't want any other phone except for my Nexus 6
2swizzle said:
For those who've received a RMA phone (any motorola phone) do you have to pay money, and did you received a refurbished device?
Click to expand...
Click to collapse
I had to pay $175, but that is because I broke my own screen...
As for the device, it was brand new, but I wouldn't expect that to last long as they start refurbing the returns.
Pilz said:
I just RMA'd my second N6 because of 1/2 the screen freezing randomly and the camera jumping... I love my Nexus I just hope this one works better. They are sending me a CW model because the MD is out of stock in the center and because its the same person I spoke with before who offered it. I hope this one doesn't have any issues because I don't want any other phone except for my Nexus 6
Click to expand...
Click to collapse
I am sorry but what is the difference between the two models?
Pecata said:
I am sorry but what is the difference between the two models?
Click to expand...
Click to collapse
Cloud White and Midnight Blue
Related
So my replacement nexus 4 was suppose to be delivered on Monday. Around noon monday, I check the tracking which said it had been delivered...except I was home all morning and no package was delivered. I waited a few hours, figuring it was some kind of mistake with the tracking.
Then, I called UPS and they confirmed that it had been delivered at the stated time. I immediately called google and explained the situation. They were very understanding and started the process of disabling the lost device and issuing me a new one.
However, later that evening, my neighbour rang the bell and had the package in his hand....he had just come back from work and found it sitting at his front door (arghhh UPS ). At this point I hadn't yet received the e-mail from google with the link to order another replacement, so I figured I would call them to let them know that I had found the device. The rep told me that she would send the request to the department that handles lost/stolen device, but it was most likely already too late. She said she would keep me posted on the situation by e-mail.
Today, I still haven't received the e-mail with the link to order the new replacement, and the device is working fine (I assume if they disable it, it would lock me out or something). So I e-mailed the aforementioned rep and explained this to her. She e-mailed back saying that they had already disabled the device and given me a full refund, and that I would have to reorder the device...wtf On top of that she made no mention of returning this device (But I did go ahead and mail back the original phone today).
The phone is still working fine and my credit card doesn't show any refund (though this may be due to the fact that they haven't yet processed the refund....just my guess). Oh and still no e-mail to order the replacement, but I'm assuming since they are apparently issuing a refund, they expect me to place a whole new order?
What do you guys think? Is this just a big miscommunication between the various departments at google? Did they indeed stop the disabling of the device (which would explain why the device is still working)? But then why would the rep tell me I need to reorder the device. Man, this is just a big mess......and the funny part is, this device has the same earpiece buzzing problem for which I did the RMA lol.
Update: see post 14 on page 2
All the nexuses have buzzing earpieces. Its a feature
Sent from my Nexus 4 using Tapatalk 2
jaju123 said:
All the nexuses have buzzing earpieces. Its a feature
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Only the first ones, all the new batches are fine...
CrazyPeter said:
Only the first ones, all the new batches are fine...
Click to expand...
Click to collapse
New batches = ordered on or after 27th?
now what does that mean disabling a device.... it aint usable... ?
CrazyPeter said:
Only the first ones, all the new batches are fine...
Click to expand...
Click to collapse
Are you saying newer ones don't give that hissing sound when idling (not in call)?
Sent from my Nexus 4 using Tapatalk 2
CrazyPeter said:
Only the first ones, all the new batches are fine...
Click to expand...
Click to collapse
Mine is from the Nov 13th batch of orders no buzzing in my ear piece. My neighbor ordered on the 7th and received it on Monday and it has a buzzing earpiece so I don't think that it has anything to do with what batch it came from.
Sent from my Nexus 4 using Tapatalk 2
yogeshmha said:
now what does that mean disabling a device.... it aint usable... ?
Click to expand...
Click to collapse
They said once they remote disable the device it will basically become a paperweight. I have no idea of exactly what they do. Can anyone shed some light on this? BTW phone still works.
Why would anyone hold up their phones to their ears when it is not on or even on a phone call??!
is this like the "if I shake my phone real hard, I can hear something rattling inside" complaint?
I can't believe you mailed the phone back before even receiving the e-mail with the link to get the next RMA unit. If I were you I would have kept the phone until it either stopped working or you placed the next RMA order and had the next replacement in hand.
Now who knows when you will get your hands on another N4. Looks like you are in a whole new limbo period.
zealtor said:
They said once they remote disable the device it will basically become a paperweight. I have no idea of exactly what they do. Can anyone shed some light on this? BTW phone still works.
Click to expand...
Click to collapse
I think what they do is void the ESN on the device rendering it unusable as a carrier cannot activate a bad ESN.
facetubespam said:
Why would anyone hold up their phones to their ears when it is not on or even on a phone call??!
is this like the "if I shake my phone real hard, I can hear something rattling inside" complaint?
Click to expand...
Click to collapse
I can clearly hear the buzzing while on a call on both the original and the replacement phone, and it's really annoying. Obviously if I could not hear it in a call, it would be a non-issue.
sn0warmy said:
I can't believe you mailed the phone back before even receiving the e-mail with the link to get the next RMA unit. If I were you I would have kept the phone until it either stopped working or you placed the next RMA order and had the next replacement in hand.
Now who knows when you will get your hands on another N4. Looks like you are in a whole new limbo period.
Click to expand...
Click to collapse
I mailed back the original phone that I ordered on Nov 13, not the replacement. The rep said that I had to mail back the original right away to avoid being charged for it. Like I said, the replacement phone is working fine (except for the buzz lol) and so far as I can tell, they have not "disabled" the device in any way yet. Even if they do, I have a perfectly fine HTC one S sitting here that I have no problem using.
Sucks man, sorry. I would've tried to keep that thing as long as I could. As far as the buzzing, seems like all these devices have a shielding or grounding issue which is causing the noise in the ear piece. My first phone which I got from TMobile (I love 30 day return policy ) had a pretty bad electrical/modem sound that was actually very distracting while in a call. The new device which I just received yesterday from El Goog doesn't have this defect, but does have the sound of an active earpiece at all times. Hardly an issue. The previous device sounded really bad over VOIP and calls never sounded as good as with the new one. Best to be patient and satisfied rather than hasty and regretful
Good luck man!!
Sent from my Brain
Update
So I just got an e-mail from another rep saying that they were able to stop the deactivation of the device. lol. No wonder why the phone has been working all along. I think I'm just going to sell the phone since I don't want to go through this whole RMA process again, and it does seem like this buzzing happens on all nexus 4s. I'll probably order one again once these issues have been worked out. In the mean time, I think I can get by just fine with the HTC one s that I picked up brand new for $100 last week
zealtor said:
So I just got an e-mail from another rep saying that they were able to stop the deactivation of the device. lol. No wonder why the phone has been working all along. I think I'm just going to sell the phone since I don't want to go through this whole RMA process again, and it does seem like this buzzing happens on all nexus 4s. I'll probably order one again once these issues have been worked out. In the mean time, I think I can get by just fine with the HTC one s that I picked up brand new for $100 last week
Click to expand...
Click to collapse
from themobileshop? lol
No earpiece buzzing on my N4
zealtor said:
So I just got an e-mail from another rep saying that they were able to stop the deactivation of the device. lol. No wonder why the phone has been working all along. I think I'm just going to sell the phone since I don't want to go through this whole RMA process again, and it does seem like this buzzing happens on all nexus 4s. I'll probably order one again once these issues have been worked out. In the mean time, I think I can get by just fine with the HTC one s that I picked up brand new for $100 last week
Click to expand...
Click to collapse
Brand new One S for $100? Off-contract?
Sent from my GT-I9000 using xda app-developers app
jacklebott said:
No earpiece buzzing on my N4
Click to expand...
Click to collapse
Same here so its not on all N4's
Sent from my Nexus 4 using Tapatalk 2
supersain08 said:
from themobileshop? lol
Click to expand...
Click to collapse
haha yeah, I was able to find two of them, one for me and one for my brother, just before the whole GTA pretty much went out of stock lol.
ed10000 said:
Brand new One S for $100? Off-contract?
Sent from my GT-I9000 using xda app-developers app
Click to expand...
Click to collapse
yes, it was a canadian deal. see here
Just FYI also, I have had no buzzing whatsoever. So it seems new batches may not suffer from this?
Just snatched brand new sealed nook hd+ from craigslist, and it turns out I can't register it because its blacklisted (what I gathered from web chat with b&N). I tried to call b&N but they are offline...
I probably could still load cm10 on it, but it would be nice to register for warranty first...
anyone had similar experience? some advice?
The guy I got it from looked innocent, and said he has a ipad4 so he does not need the nook (he said it was a gift). Again, the device was still shrink wrapped, so I'm curious how could it have been blacklisted due to the theft, unless it was stolen from a store?
what do you guys think?
DeathEvil said:
Just snatched brand new sealed nook hd+ from craigslist, and it turns out I can't register it because its blacklisted (what I gathered from web chat with b&N). I tried to call b&N but they are offline...
I probably could still load cm10 on it, but it would be nice to register for warranty first...
anyone had similar experience? some advice?
The guy I got it from looked innocent, and said he has a ipad4 so he does not need the nook (he said it was a gift). Again, the device was still shrink wrapped, so I'm curious how could it have been blacklisted due to the theft, unless it was stolen from a store?
what do you guys think?
Click to expand...
Click to collapse
Here's the deal. They guy probably bought some shrink wrap and wrapped it up
Then reported it stolen so he could get a new one
Typical Craigslist
Sent from my SAMSUNG-SGH-I317 using Tapatalk 4 Beta
Zachinater said:
Here's the deal. They guy probably bought some shrink wrap and wrapped it up
Then reported it stolen so he could get a new one
Typical Craigslist
Sent from my SAMSUNG-SGH-I317 using Tapatalk 4 Beta
Click to expand...
Click to collapse
It was factory sealed (you cant do it so nicely without the right equipment). Besides, everything is spanking new (even that protective layer they put on the screen was perfect). Also not a single fingerprint on the screen, which I can't archive no matter how nicely I clean up my other nook hd)
I'm going to call b&n tomorrow and try to clear this up. I'm debating whether I should ask the guy for the name of who bought it for him as a gift. I'm unsure, because it might spook him to change simcard or something, and all I have right know is his cell #.
putting cm10 is another option, but I'd rather clear this first.
Good luck with it
Sent from my SAMSUNG-SGH-I317 using Tapatalk 4 Beta
Zachinater said:
Good luck with it
Sent from my SAMSUNG-SGH-I317 using Tapatalk 4 Beta
Click to expand...
Click to collapse
are you being an ass, or genuinely wishing good luck with it?
I compared it with this unboxing vid
http://www.youtube.com/watch?v=M74lccFaAaU
and everything is 100% the same (even the usb nook cable with the same gum tie)
DeathEvil said:
are you being an ass, or genuinely wishing good luck with it?
I compared it with this unboxing vid
http://www.youtube.com/watch?v=M74lccFaAaU
and everything is 100% the same (even the usb nook cable with the same gum tie)
Click to expand...
Click to collapse
Close I'm not being an ass
Sent from my SAMSUNG-SGH-I317 using Tapatalk 4 Beta
Zachinater said:
Here's the deal. They guy may have reported it stolen so he could get a new one
Typical Craigslist
Sent from my SAMSUNG-SGH-I317 using Tapatalk 4 Beta
Click to expand...
Click to collapse
You can get the serial# off the box, no to report it stolen or maybe it was actually stolen new from store and reported to b&n.
Hope everything works out. I def would question the guy and try to get a discount or refund.
spartan4585 said:
You can get the serial# off the box, no to report it stolen or maybe it was actually stolen new from store and reported to b&n.
Hope everything works out. I def would question the guy and try to get a discount or refund.
Click to expand...
Click to collapse
As expected the guy went into silent mode. I paid $110 for brand new sealed nook HD+, so I should have suspected.... if it sounds too goog to be true, then it probably is lol.
Anyway, just went ahead and installed CM10 on it. I can't register for warranty purposes, but hopefully I wont need it.
thanks for the input guys
DeathEvil said:
As expected the guy went into silent mode. I paid $110 for brand new sealed nook HD+, so I should have suspected.... if it sounds too goog to be true, then it probably is lol.
Anyway, just went ahead and installed CM10 on it. I can't register for warranty purposes, but hopefully I wont need it.
thanks for the input guys
Click to expand...
Click to collapse
LOL, $110? For that little, I would not care a single bit. If the tablet is fine, looks good, and you have all the accessories, pat your back for getting a good deal.
Solidsnake726 said:
LOL, $110? For that little, I would not care a single bit. If the tablet is fine, looks good, and you have all the accessories, pat your back for getting a good deal.
Click to expand...
Click to collapse
yeah tablet was brand new sealed, only stolen lol
I fugure the guy just snatched it from somebody's mailbox, and when original owner reported that it did not arrive, they blacklisted the serial number. But yeah, CM10.1 is running very nicely, and I'm very happy with the tablet
Just as a heads up to all the new Nexus owners, and to future owners: check for dead pixels, immediately and a few hours later. Just a few minutes ago, I had one rear its ugly head. Call Google and they'll do an advance replacement no questions asked.
Annoying, but hey.
aznxk3vi17 said:
Just as a heads up to all the new Nexus owners, and to future owners: check for dead pixels, immediately and a few hours later. Just a few minutes ago, I had one rear its ugly head. Call Google and they'll do an advance replacement no questions asked.
Annoying, but hey.
Click to expand...
Click to collapse
THX for letting us know man!
How many pixels officially call for replacement?
Sent from my Milestone X using Tapatalk 2
ogboot said:
How many pixels officially call for replacement?
Sent from my Milestone X using Tapatalk 2
Click to expand...
Click to collapse
I have only one and told Google the same; they are issuing a replacement.
So, 1, I guess.
aznxk3vi17 said:
I have only one and told Google the same; they are issuing a replacement.
So, 1, I guess.
Click to expand...
Click to collapse
That's good to know at least, thanks for the information.
It's not a nice situation, but at least they are taking ownership.
I think I found one. Thanks for the tip. It's so small though! Is it really worth it to request a replacement? I have no idea how the process works, but I'm not sure I want to deal with returning this one and waiting for a new one.
Phil Anselmo said:
I think I found one. Thanks for the tip. It's so small though! Is it really worth it to request a replacement? I have no idea how the process works, but I'm not sure I want to deal with returning this one and waiting for a new one.
Click to expand...
Click to collapse
Generally an "Advanced Replacement" Implies that they either cross ship, you a new one as soon as yours is in the mail, or they send you the box to ship the old one back when they send the new one out. Can't really speak to which way Google is doing it. But hopefully someone who's started the process can provide better details.
aznxk3vi17 said:
I have only one and told Google the same; they are issuing a replacement.
So, 1, I guess.
Click to expand...
Click to collapse
thanks for the heads up
RandomName7 said:
Generally an "Advanced Replacement" Implies that they either cross ship, you a new one as soon as yours is in the mail, or they send you the box to ship the old one back when they send the new one out. Can't really speak to which way Google is doing it. But hopefully someone who's started the process can provide better details.
Click to expand...
Click to collapse
With the N4, they would put a charge on your credit card while they send out the replacement. Then you put your phone in the replacement's box and ship back with the prepaid label. When they get it back they remove the charge. I believe the hold charge was $200.
How are you even spotting pixels, a magnifying glass? Lol
RandomName7 said:
Generally an "Advanced Replacement" Implies that they either cross ship, you a new one as soon as yours is in the mail, or they send you the box to ship the old one back when they send the new one out. Can't really speak to which way Google is doing it. But hopefully someone who's started the process can provide better details.
Click to expand...
Click to collapse
bozzykid said:
With the N4, they would put a charge on your credit card while they send out the replacement. Then you put your phone in the replacement's box and ship back with the prepaid label. When they get it back they remove the charge. I believe the hold charge was $200.
Click to expand...
Click to collapse
This is what they're doing, they give you a link to order a replacement where they place a hold charge on a card. They give you a pre-paid shipping label and tell me I'm free to ship the device back to them whenever and in the box it came in. So, I'll wait until I receive my replacement before shipping the defective device out.
hlaalu said:
How are you even spotting pixels, a magnifying glass? Lol
Click to expand...
Click to collapse
:cyclops: I have good eyes, lol. When I saw this thread I used a dead pixel locating app that simply shows solid colors on the screen. My dead pixel is located around the top right corner. The pixels are so small I can't really imagine how I'd ever notice a problem during any normal use.
You can unstick some pixels (not dead pixels) by re-energizing them through rapidly turning them on and off. There are apps on Google play that you can test and unstick (some) pixels, or you can return the phone.
Phil Anselmo said:
I think I found one. Thanks for the tip. It's so small though! Is it really worth it to request a replacement? I have no idea how the process works, but I'm not sure I want to deal with returning this one and waiting for a new one.
Click to expand...
Click to collapse
Then get an advance swap. Use the existing one for however many weeks it takes, and then send your original back after the new one arrives.
Might help to unlock the bootloader now, so that when it's time for the swap you can take a nandroid backup and preserve your app data. Relock and flash to stock after backing up and before you send it back in.
Update: all replacement orders are placed on the same queue as everyone else. My replacement device is set to leave the warehouse in 2-3 weeks, and according to my receipt, I have 21 days from the day my replacement order was placed to ship my defective device back to Google.
Conclusion? I'll be without a Nexus 5 for an undetermined amount of time. Luckily I still have my old HTC One, but this is something you'll want to know, especially if you don't have a backup device.
aznxk3vi17 said:
Update: all replacement orders are placed on the same queue as everyone else. My replacement device is set to leave the warehouse in 2-3 weeks, and according to my receipt, I have 21 days from the day my replacement order was placed to ship my defective device back to Google.
Conclusion? I'll be without a Nexus 5 for an undetermined amount of time. Luckily I still have my old HTC One, but this is something you'll want to know, especially if you don't have a backup device.
Click to expand...
Click to collapse
With the nexus 4 the 21 days didn't start until you received the replacement device. Know from personal experience as received a faulty N4 at launch and had to wait weeks for a replacement.
Sent from my Nexus 5 using XDA Premium 4 mobile app
ricey1986 said:
With the nexus 4 the 21 days didn't start until you received the replacement device. Know from personal experience as received a faulty N4 at launch and had to wait weeks for a replacement.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
That's what I thought, but I called to double check and the representative confirmed that the email wording is correct: it's 21 days from the day the replacement order is placed. Obviously I was miffed, but she told me there's nothing I can do and that the best she can advise is to wait as long as possible before sending out my defective phone.
Annoying.
Edit: I emailed the representative I spoke to last night for clarification. The woman on the phone today seemed to think what we all thought (that the 21 days starts from the day of receipt of the replacement), so perhaps there's some confusion as to the official modus operandi. I'll report back whenever he gets back to me.
aznxk3vi17 said:
That's what I thought, but I called to double check and the representative confirmed that the email wording is correct: it's 21 days from the day the replacement order is placed. Obviously I was miffed, but she told me there's nothing I can do and that the best she can advise is to wait as long as possible before sending out my defective phone.
Annoying.
Edit: I emailed the representative I spoke to last night for clarification. The woman on the phone today seemed to think what we all thought (that the 21 days starts from the day of receipt of the replacement), so perhaps there's some confusion as to the official modus operandi. I'll report back whenever he gets back to me.
Click to expand...
Click to collapse
I'd just cancel the replacement order and wait until they get more in stock before placing the replacement order again. Just a thought.
sn0warmy said:
I'd just cancel the replacement order and wait until they get more in stock before placing the replacement order again. Just a thought.
Click to expand...
Click to collapse
Normally I would consider doing something like this, but given Google's track record, I have no confidence that stock levels will be restored anytime soon. As I said before, luckily I have my HTC One to fall back on, but I'll still hold onto my 5 for a week. I was reading the defects thread and it seems people are getting RMA devices faster than those who order normally despite what the Play page tells.
aznxk3vi17 said:
That's what I thought, but I called to double check and the representative confirmed that the email wording is correct: it's 21 days from the day the replacement order is placed. Obviously I was miffed, but she told me there's nothing I can do and that the best she can advise is to wait as long as possible before sending out my defective phone.
Annoying.
Edit: I emailed the representative I spoke to last night for clarification. The woman on the phone today seemed to think what we all thought (that the 21 days starts from the day of receipt of the replacement), so perhaps there's some confusion as to the official modus operandi. I'll report back whenever he gets back to me.
Click to expand...
Click to collapse
With my Nexus 7 3G, it took over a week for the replacement to arrive and then I was out of town for two weeks before I could pick up the package as it missed delivery on the day of my flight out. By the time I sent it in, it was slightly beyond three weeks. I was never charged extra. I phoned Google to be sure, and they said that if they charge me and then end up receiving the device back after all, they will reverse the charge.
It seems as if the majority of people having problems with their Nexus 6 bought their phone from Motorola.
Would you guys suggest avoiding Motorola and buying from Google play?
Has anyone who bought from google play had any bad experiences?
The phones all come from the same manufacturing warehouse in China. It makes no difference whether or not you purchase from Motorola or Google Play Store. They all come from the same stock as they're blindly selected.
Pick whichever is available in the set up you want it in (Cloud White, Midnight Blue, 32GB, 64GB). Either way, if you get a bad phone you can exchange it for another one.
It depends, if you want moto care or not. I bought mine from Motorola for their insurance and despite having to RMA my phone I'm still happy v
Pilz said:
It depends, if you want moto care or not. I bought mine from Motorola for their insurance and despite having to RMA my phone I'm still happy v
Click to expand...
Click to collapse
Why did you have to RMA?
jamn805 said:
Why did you have to RMA?
Click to expand...
Click to collapse
I had to twice actually. The first time was because my camera had a dark spot whenever I took any pictures. The lens was perfectly fine and it happened in all of the camera apps.
The second time I had 1/2 of my screen freezing and my camera would jump around.
I don't mind because I love my Nexus despite having a defective one or two. Moto overnighted me a RMA free if charge each time with a prepaid FedEx label to send the old one back.
Pilz said:
I had to twice actually. The first time was because my camera had a dark spot whenever I took any pictures. The lens was perfectly fine and it happened in all of the camera apps.
The second time I had 1/2 of my screen freezing and my camera would jump around.
I don't mind because I love my Nexus despite having a defective one or two. Moto overnighted me a RMA free if charge each time with a prepaid FedEx label to send the old one back.
Click to expand...
Click to collapse
WOW! I feel sorry for your experience. It seems as if Motorola treated you well, though, which is good. Any advice on dealing with them? Best way to reach them? etc?
jamn805 said:
WOW! I feel sorry for your experience. It seems as if Motorola treated you well, though, which is good. Any advice on dealing with them? Best way to reach them? etc?
Click to expand...
Click to collapse
I really don't mind my original Nexus was from the first batch of phones which had issues but again no big deal. The second one was just unfortunate, the replacements were all brand new sealed in the box.
You have to call Moto, I dealt with their Executive Support Office (I think that's the correct name) and they were great about fixing any issues that I had.
I just bought a new phone from company and I have downloaded the app "Phone Info Samsung" in order to check the refurbishment. But it shows my phone is a refurbished one. After that, I downloaded another app and it shows my phone is original. Should I worry about my phone? I feel bad after seeing this. Sorry for my English.
"PhDoctor" https://drive.google.com/open?id=1SHglMIr-sGtJW7Y0R0TLyG40NiVZtTwY
"Phone Info Samsung" https://drive.google.com/open?id=1v9MhOKbOiyZ5JucsfGioD2MlPTIdwAmJ
the phone info Samsung one is not very accurate, it tells me that one of my Notes have root and the other not but neither of them have root and both bought brand new
j_hansen said:
the phone info Samsung one is not very accurate, it tells me that one of my Notes have root and the other not but neither of them have root and both bought brand new
Click to expand...
Click to collapse
So, Should I worry about that?
CambodiaUser07 said:
So, Should I worry about that?
Click to expand...
Click to collapse
Nothing to worry
Sent from my SM-N950F using Tapatalk
CambodiaUser07 said:
So, Should I worry about that?
Click to expand...
Click to collapse
I wouldn't think so, did you register it with Samsung for warranty and keep receipts of purchase?
if you did I don't really see it being a problem if the phone is in perfect condition
I'm of coarse the odd ball I don't care if mine is a refurb or not. If it works and no damage there is no difference. Orig refurb double refurb. They all work the same.
Some times a refurb can be better than the orig. Not saying this one is.
wmughal said:
Nothing to worry
Sent from my SM-N950F using Tapatalk
Click to expand...
Click to collapse
I think so. Thank you so much.
j_hansen said:
I wouldn't think so, did you register it with Samsung for warranty and keep receipts of purchase?
if you did I don't really see it being a problem if the phone is in perfect condition
Click to expand...
Click to collapse
Yeah, I did. I kept it all, but I think Samsung would not do that to their customer. Because I bought it directly from Samsung company. I think that if it was a refurb, it would not come with the warranty card. Moreover, my phone is in perfect condition.
TheMadScientist said:
I'm of coarse the odd ball I don't care if mine is a refurb or not. If it works and no damage there is no difference. Orig refurb double refurb. They all work the same.
Some times a refurb can be better than the orig. Not saying this one is.
Click to expand...
Click to collapse
The reason that I do care about it because I have been saved money for 2 years. I don't want a refurb. Do you have any idea on my phone? Anyways, Thank you so much.
CambodiaUser07 said:
Yeah, I did. I kept it all, but I think Samsung would not do that to their customer. Because I bought it directly from Samsung company. I think that if it was a refurb, it would not come with the warranty card. Moreover, my phone is in perfect condition.
Click to expand...
Click to collapse
Even offic refurbs have warranty
Thats why I say what I did As a end user you never know the difference except that the app is telling you it is..
I have gotten refurbs from lg and assurion and most have been ok other than one with a bad firmware flash from the gate but I fixed that lol:good:
TheMadScientist said:
Even offic refurbs have warranty
Thats why I say what I did As a end user you never know the difference except that the app is telling you it is..
I have gotten refurbs from lg and assurion and most have been ok other than one with a bad firmware flash from the gate but I fixed that lol:good:
Click to expand...
Click to collapse
That should be fine for me. Thanks again for your ans.
TheMadScientist said:
Even offic refurbs have warranty
Thats why I say what I did As a end user you never know the difference except that the app is telling you it is..
I have gotten refurbs from lg and assurion and most have been ok other than one with a bad firmware flash from the gate but I fixed that lol:good:
Click to expand...
Click to collapse
I might try to flash new firmware, but I am afraid of losing my CSC.
CambodiaUser07 said:
I might try to flash new firmware, but I am afraid of losing my CSC.
Click to expand...
Click to collapse
The firmwares most got cscs in them not all but most
TheMadScientist said:
The firmwares most got cscs in them not all but most
Click to expand...
Click to collapse
I will use it for a while before I flash.
CambodiaUser07 said:
So, Should I worry about that?
Click to expand...
Click to collapse
My concern would be the "water proofness" post refurb.....
However i never get my phone wet, and don't plan to, but accidents happen and it's nice to be able to count on the water resistance. Maybe check with Samsung, I would.....it's your hard earned/saved money.
Sent from my God Mode 8
since it was bought directly from Samsung then the ip68 certification would be intact
j_hansen said:
since it was bought directly from Samsung then the ip68 certification would be intact
Click to expand...
Click to collapse
One can only hope......I'd at the very least would want a discount on a "previously used device" If it is in fact refurbed the pricing should have reflected that. IMO
Sent from my God Mode 8
Here is one way to check whether your phone is refurbished or not: use a test code(##786#) at the Phone app. This can work for most of the Android phones.