Database Develop

so about my screen...

So pretty much I ordered my nexus 7 right when it was announced, and due to a shipping error Google wanted another 8 weeks to get it to me from release so I canceled my order. Being the impatient idiot that I am I went and bought a new one off eBay. I am aware of the screen separation issue and it seems that it is affecting my unit on the left side of the screen. It annoys me a bit but I'll live. But my question is will the screen separation slowly get worse and spread? I haven't found a very clear answer.

I would say yes. Mine was 100% fine when I got it, 11 days ago and now has lift and creaking. Seems not as responsive. Sounds like bad first batch

mario24601 said:
I would say yes. Mine was 100% fine when I got it, 11 days ago and now has lift and creaking. Seems not as responsive. Sounds like bad first batch
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Hmm I really hope that isn't the case with mine because I don't think I'll be able to get Google to replace it because I bought it from eBay. I haven't noticed much of change with mine from day one, but it'd be nice to hear responses from a few other people so I know how screwed I am hahahaha

And I bet you paid 2x the price with no warranty so it can't be fixed now
Sent from my Galaxy Nexus using Tapatalk 2

All N7s are under warranty. The hardware has a 1yr warranty. Google will fix it.
Sent from my Galaxy Nexus using xda premium

YoungAceAtlanta said:
And I bet you paid 2x the price with no warranty so it can't be fixed now
Sent from my Galaxy Nexus using Tapatalk 2
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Actually I paid the same price you would pay with tax, thanks for being constructive douche

player911 said:
All N7s are under warranty. The hardware has a 1yr warranty. Google will fix it.
Sent from my Galaxy Nexus using xda premium
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Thank you. I'm just not sure if its worth replacing at this time because of how back ordered the tablets are. I'm on vacation so I don't have the ability to talk to google right now I just hope the screen doesn't fall apart on me.

mossontree said:
Thank you. I'm just not sure if its worth replacing at this time because of how back ordered the tablets are. I'm on vacation so I don't have the ability to talk to google right now I just hope the screen doesn't fall apart on me.
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I got 2 defective N7's....returned them. My plan is to wait until the 2nd "batch" with no defects. Maybe in few months, I will try again.
You should probably return and do what I (and many others), are doing. Wait.
My thinking was, I paid $275 for this, and its defective. Did I come looking for a perfect tablet? Yes. Not a defective one. Its really your call, but I can tell you the problem won't get any better.
Cheers

Mine was just noticeable on day one, within days the screen was visibly moving just by handling the tablet.
So there is every chance it will get worse so I would say get it replaced.
By the same token, there is every chance a replacement will have the same problem and just as much chance that you will get a perfect unit that develops a fault later on.
Suppose it's down to what yo are prepared to put up with.
Personally, if it turned out every unit in the world had a problem I would live with it and just try to find a fix but knowing that there ARE perfeclt good units out there makes it harder to live with.

I'm planning on getting a warranty from squaretrade for the tablet. Mine is fine but just in case something develops down the line I like to have peace of mind

Eh. $40 for a $200 device seems a little much.

kinda off topic but
my screen started something very strange today..
it has these little lines about 1/2 inch long running up and down it at random locations. It looks kinda like some type of render tearing. When you twist the tablet from side to side they kinda glow then go away. They look off shades of the colors being produced by those pixels.. I just noticed this thread and thought i would post here instead of starting another Thread.. Hope you do not mind.
Its so faint i cant get a picture of it at all. Sorry about this.. My question is has anyone ever seen anything like this.. It reminds me of the grid if code on matrix but its not that bad . its always at the same position until you power off then they are right back but different / random locations. They are not lined up in any way except it runs same directing. vertically
.
.

After 7 days friend cracked my screen...

So we were out for one of my friend's birthdays last night. It was the end of the night and we were about to drive one of my other buddies home who had gotten pretty drunk. I had pulled out my phone to check GPS on where the car was. Suddenly the drunk friend raises his hands and tries to give me a hug and slaps the phone out of my hands. 7 day old phone is now broken :'(
I usually go naked with my phones because I'm not accident prone. I guess I didn't take into consideration the hazards of other people. Any advise on replacement?

No moto care for accidents?

Man mine broke the other day too. I've been making sure that everyone knows how fragile this phone is. A fall like the one mine took should not have broken the phone like it did.

Scenarios like this is why I purchased moto care. You never know when crap will happen.
Do you have insurance through your carrier?

It's funny you mention Moto Care since I was actually thinking about purchasing it earlier yesterday. But yeah no I don't have any insurance.

With last years moto x my friend got his replaced twice because he cracked his screen without moto care. They allowed him to design a new one. They use to be pretty good about it, I'm not sure that if they changed things but he is not the only one I've heard of that got a replacement without cost because of a cracked screen.
Sent from my HTC One_M8 using Tapatalk

I'm in the same boat, wife claims she set it face down on a wooden end table, and when she checked on it some time later, the screen was spider webbed out. Ran naked because it seems all the decent cases are on backorder. I contacted Moto and they asked for pictures, I'll see how it goes.
Sent from my SAMSUNG-SM-G870A using Tapatalk

mustafu said:
I'm in the same boat, wife claims she set it face down on a wooden end table, and when she checked on it some time later, the screen was spider webbed out. Ran naked because it seems all the decent cases are on backorder. I contacted Moto and they asked for pictures, I'll see how it goes.
Sent from my SAMSUNG-SM-G870A using Tapatalk
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Any word on this? How did it turn out?

That really sucks OP. Sorry about that.
My SGS3 lasted 2+ years before it hurtled out of my hand and shattered sliding feet away on its face when I got into a bike accident a couple weeks back. I got stitches too.
But now I'm getting the Moto X
Terrified of it breaking, might have to consider Moto Care. That bike accident is the only accident I've ever been in and it was my own fault. Braked too hard and had my phone in one hand with Navigation running. Gotta get a bike mount for the Moto X now too actually.

prosive said:
It's funny you mention Moto Care since I was actually thinking about purchasing it earlier yesterday. But yeah no I don't have any insurance.
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Did you buy it with an American Express card? If so they offer 90 days accident protection coverage with every electronics purchase. If not, check your card, they may offer something similar.
Also consider buying Moto Care and then reporting it broken after you buy it.

fictionoid said:
Any word on this? How did it turn out?
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Motorola wouldn't do anything, no surprise there. Quoted $99 - $250 for a replacement. Wife will continue to use 2013 X until we can have that done.
Sent from my SAMSUNG-SM-G870A using Tapatalk

I was afraid of this, so I got my mother an otterbox

Advice? Your friend should buy you a new Moto X.

Sensamic said:
Advice? Your friend should buy you a new Moto X.
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Sadly but this.

Mine broken as well on Sunday night
Tried getting a replacement from Motorola but they said physical damage is not covered under warranty, only had it one week =/

Buy Moto Care
batman408 said:
Mine broken as well on Sunday night
Tried getting a replacement from Motorola but they said physical damage is not covered under warranty, only had it one week =/
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Dude just log into Motorolas website and buy Motocare ... it is available for one month after your date of purchase. Report it after you buy it (wait a week or so).
if you go bare, buy the care!

Anyone else RMA for a yellow tint and uneven color?

The bottom of my screen is more yellow than the top so I'm having Moto RMA it. I was just wondering if anyone else had a similar issue. If I wasn't so freak'n picky I'd probably ignore it, but I use landscape a lot and I see it most on the keyboard when in landscape.

Did you ever get your replacement? I have uneven color issues as well, though I'm not sure if its worth the trouble of trying to exchange it.

Irish1842 said:
Did you ever get your replacement? I have uneven color issues as well, though I'm not sure if its worth the trouble of trying to exchange it.
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Curious as well. I'm thinking of re-purchasing now because I think some of the RMA replacement stock was bad batches (at least that's my hope) and the newer ones will have the screen issues sorted.

GOOD LUCK!!! My screen died (just went blank) over a week ago and I still do not have a new device. Moto's RMA and customer service has been the worst ever! I have been told "its shipping tomorrow" for a week now and still no device. The last rep I spoke with said they just do not have replacement devices to ship. I would advise you to keep the yellow screen until Moto has enough stock to ship devices.

jm700wx said:
GOOD LUCK!!! My screen died (just went blank) over a week ago and I still do not have a new device. Moto's RMA and customer service has been the worst ever! I have been told "its shipping tomorrow" for a week now and still no device. The last rep I spoke with said they just do not have replacement devices to ship. I would advise you to keep the yellow screen until Moto has enough stock to ship devices.
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I don't currently have one, as I returned the 3rd one I had (1st - bad vibration motor, 2nd/3rd bad uneven color tinting). So I'd have to order anew :/ Guess I should just wait until next year when they've got more stock and fix the screen issues.

jkc120 said:
I don't currently have one, as I returned the 3rd one I had (1st - bad vibration motor, 2nd/3rd bad uneven color tinting). So I'd have to order anew :/ Guess I should just wait until next year when they've got more stock and fix the screen issues.
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It's crazy. This is the first of about 20 android devices I have had that I have not done anything to. I had not even unlocked the bootloader yet and the screen craps out. I understand that stuff like this happens but the whole customer service part has been just awful. I was offered a refund but Moto said that would take 4 weeks??? How do you launch a device and not hold back some stock for warranty issues is beyond me? Thankfully I have a M8 GPE to hold me over.

jm700wx said:
It's crazy. This is the first of about 20 android devices I have had that I have not done anything to. I had not even unlocked the bootloader yet and the screen craps out. I understand that stuff like this happens but the whole customer service part has been just awful. I was offered a refund but Moto said that would take 4 weeks??? How do you launch a device and not hold back some stock for warranty issues is beyond me? Thankfully I have a M8 GPE to hold me over.
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I think google definitely held back stock for RMAs, as I had no issues getting a 1st and 2nd RMA (for a total of 2 devices after my initial purchase). The problem is they were all manufactured on 10/21 or earlier and had issues so while they had stock to replace them, but were replacing with questionable quality I guess?

I just spoke with customer service last night for RMA. My screen basically looks like a gradient from top left to bottom right. It goes from yellow into pinkish, they basically stated that the devices they are sending out are not technically new or refurbished (at this point). I'm assuming customer returns or defects with packaging. They basically are sending me one, placing a $500 hold and then releasing the hold once they receive my defective unit.

venturizhou said:
I just spoke with customer service last night for RMA. My screen basically looks like a gradient from top left to bottom right. It goes from yellow into pinkish, they basically stated that the devices they are sending out are not technically new or refurbished (at this point). I'm assuming customer returns or defects with packaging. They basically are sending me one, placing a $500 hold and then releasing the hold once they receive my defective unit.
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Curious to see how you make out with this. I am still waiting for my RMA'd device since 12/8. Spoke with someone at Moto this morning and they are shipping it today. I have heard that before and I will believe it when I see it. Still no shipping email as of 3:20 eastern time..... Their customer service has been horrible. Hope you have better luck. Keep us posted.

I decided to give it another shot today and ordered a new 32GB CW, hoping I was just unlucky with the 2/3 MB I had that had the pink vs. yellow non-uniform tinting. I know there's no data that indicates the color has anything to do with it, but I'm a superstitious type and hope ordering the white winds up with me getting a good screen haha

jkc120 said:
I decided to give it another shot today and ordered a new 32GB CW, hoping I was just unlucky with the 2/3 MB I had that had the pink vs. yellow non-uniform tinting. I know there's no data that indicates the color has anything to do with it, but I'm a superstitious type and hope ordering the white winds up with me getting a good screen haha
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Where did you order from? At this point I would have been better off ordering another and getting a refund on my first one...

jm700wx said:
Where did you order from? At this point I would have been better off ordering another and getting a refund on my first one...
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GPS. I already refunded my MB purchase and that and the two (attempted) RMAs show as cancelled on Google Wallet.
FYI, the replacements I got had "earlyish" manufacturing dates, so if the bad screens are a function of the date manufactured, RMA'ing now for this may not be a good idea (at least in my experience for the MB one, no idea about CW).

jkc120 said:
GPS. I already refunded my MB purchase and that and the two (attempted) RMAs show as cancelled on Google Wallet.
FYI, the replacements I got had "earlyish" manufacturing dates, so if the bad screens are a function of the date manufactured, RMA'ing now for this may not be a good idea (at least in my experience for the MB one, no idea about CW).
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I will keep you posted if I ever actually get a device. My original one was white. The screen was fine until it stopped working.

jm700wx said:
I will keep you posted if I ever actually get a device. My original one was white. The screen was fine until it stopped working.
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I guess that's one advantage to GPS. My 1st and 2nd RMA were shipped immediately, in one case the same day and I had the replacement the next day.

Well they sent me an ATT phone instead of t-mobile.. BUT the att doesnt have the issue. I'm hoping the correct device I get tomorrow will also be good.

Well my card was charged for $557 so I assume that they will be prompt in sending one out. It's not that big of a deal if it doesn't come in a hurry as long as one gets here without defects. I don't have to send in the defective one until my replacement gets here anyway.

I also have the uneven tint issue. I have been debating about a replacement. Not sure what to do.

tatoniss said:
I also have the uneven tint issue. I have been debating about a replacement. Not sure what to do.
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Well it depends on how much it bothers you. After spending $700 on a phone I do plan on getting a phone with a non defective screen. It's getting really annoying watching the colors go from warm to cool as I read from left to right.

venturizhou said:
Well it depends on how much it bothers you. After spending $700 on a phone I do plan on getting a phone with a non defective screen. It's getting really annoying watching the colors go from warm to cool as I read from left to right.
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Agreed. I plan on keeping my phone for 2-3 years, so I need to make sure I'm completely happy with it. I just called Google to ask about having mine replaced. They said they're sending out a brand new unit, so we'll see how that one looks. I'll report back when I have it in hand.

My replacement came today. Its looks great. While my last phone had a little pink when at lowest brightness. This one has NONE.

Motorola Questions

How is the RMA process for Motorola? Is it pretty much hassle free like Google Play?

I'm also wondering this. I have to RMA mine due to an issue with a spot on my camera.

Pilz said:
I'm also wondering this. I have to RMA mine due to an issue with a spot on my camera.
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+1

2swizzle said:
+1
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I just called Motorola, 5minjtes later they said they are overnighting me a new phone with a return label no problem! I'm glad they have good customer service for issues like I had.

Other than having to wait for their stock to replenish, I've had no issues with the RMA process for my N6: quick and easy.
--JamesT

chemguru said:
Other than having to wait for their stock to replenish, I've had no issues with the RMA process for my N6: quick and easy.
--JamesT
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I was lucky because they had a blue 64gb in stock ready to ship. They asked what color I wanted and I said I don't care as long as its a 64gb. They said OK they only have blue so they sent me that one. I have a blue one now so that's fine, but I think it's funny how they would have happily sent me a white one if it was in stock.

Pilz said:
I was lucky because they had a blue 64gb in stock ready to ship. They asked what color I wanted and I said I don't care as long as its a 64gb. They said OK they only have blue so they sent me that one. I have a blue one now so that's fine, but I think it's funny how they would have happily sent me a white one if it was in stock.
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Booo! I wasn't offered that option. "You have a blue, you're getting a blue." Lucky you, indeed.

chemguru said:
Booo! I wasn't offered that option. "You have a blue, you're getting a blue." Lucky you, indeed.
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I know people I don't care honestly as long as its 64gb. I love my Nexus

For those who've received a RMA phone (any motorola phone) do you have to pay money, and did you received a refurbished device?

2swizzle said:
For those who've received a RMA phone (any motorola phone) do you have to pay money, and did you received a refurbished device?
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I didn't have to pay anything they send you a label so you can send the old one back. I don't know if its new or not because I get mine tomorrow via FedEx,however I would assume it's refurbished unless they don't have any refurbished ones yet then it will likely be new. Either way not worried because they sent it out fast, free, and it was easy to get replaced. I also have moto care should I actually break my phone accidentally which seems to be a good idea considering it's size. I'll report back tomorrow when my phone arrives, hopefully in the morning because you need to sign for it in person.

Mine was brand new.

They sent me a brand new phone sealed in the box

is it standard practice to put a hold on your credit card?

2swizzle said:
is it standard practice to put a hold on your credit card?
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They didn't do anything that I noticed.

2swizzle said:
is it standard practice to put a hold on your credit card?
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yes, how else can they make the money back if you do not return the broken device? For all they know you are faking it to get them to send you a 2nd phone so you can sell them both for profit.

knitler said:
yes, how else can they make the money back if you do not return the broken device? For all they know you are faking it to get them to send you a 2nd phone so you can sell them both for profit.
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They didn't put a hold on my CC, I double checked.

I just RMA'd my second N6 because of 1/2 the screen freezing randomly and the camera jumping... I love my Nexus I just hope this one works better. They are sending me a CW model because the MD is out of stock in the center and because its the same person I spoke with before who offered it. I hope this one doesn't have any issues because I don't want any other phone except for my Nexus 6

2swizzle said:
For those who've received a RMA phone (any motorola phone) do you have to pay money, and did you received a refurbished device?
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I had to pay $175, but that is because I broke my own screen...
As for the device, it was brand new, but I wouldn't expect that to last long as they start refurbing the returns.

Pilz said:
I just RMA'd my second N6 because of 1/2 the screen freezing randomly and the camera jumping... I love my Nexus I just hope this one works better. They are sending me a CW model because the MD is out of stock in the center and because its the same person I spoke with before who offered it. I hope this one doesn't have any issues because I don't want any other phone except for my Nexus 6
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I am sorry but what is the difference between the two models?

Pecata said:
I am sorry but what is the difference between the two models?
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Cloud White and Midnight Blue

How easy is the moto care process?

I cracked my nexus 6 on the corner yesterday. I bumbled it while getting out of the car. I thought I saved it as I was able to handle it all the way down to about 2-3 inches from the ground but couldn't fight it off. It finally left my hand and dropped corner first onto the concrete. The tempered glass looks to be holding it together but it's a hideous sight so I plan on using my moto care to get it replaced. What's the process as I've never used it before.

Well so far this process has been a huge pain in the ass. I've been on the phone for about 1.5-2 hours. They can't find my IMEI number in the system.
first they asked me to email the receipt and they would call me back. I asked them why I couldn't just give them the order number of the phone, or the moto care contract number. They said they could do that. After that they still couldn't find my information so they had to escalate me. Once escalated they still couldn't find my information but they said to give them 24 hours.
I'll update more as the saga continues. So far NOT satisfied......

^^^ this is not encouraging to hear after purchasing MotoCare with my N6.
Hope it works out well for you! :fingers-crossed:

Been dealing with them for almost a month, have fun
Sent from my Nexus 6 using XDA Free mobile app

02840 said:
^^^ this is not encouraging to hear after purchasing MotoCare with my N6.
Hope it works out well for you! :fingers-crossed:
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so far the update is that the IMEI is not in their system and they have to get it updated in their database properly. They said it could take them some time. Definitely does not sound promising. Thank god the phone is still functional. Perhaps you can be pro-active and get them to make sure your phone is in the system properly so when the time comes, replacing your device will be much easier.

biggiestuff said:
so far the update is that the IMEI is not in their system and they have to get it updated in their database properly. They said it could take them some time. Definitely does not sound promising. Thank god the phone is still functional. Perhaps you can be pro-active and get them to make sure your phone is in the system properly so when the time comes, replacing your device will be much easier.
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Which is hilarious because they sold you the device and I'm pretty sure require the IMEI to purchase moto care. I had the same problem on 2 separate devices from them. Make sure they transfer your moto care to your replacement as well (they won't).
Sent from my Nexus 6 using XDA Free mobile app

biggiestuff said:
so far the update is that the IMEI is not in their system and they have to get it updated in their database properly. They said it could take them some time. Definitely does not sound promising. Thank god the phone is still functional. Perhaps you can be pro-active and get them to make sure your phone is in the system properly so when the time comes, replacing your device will be much easier.
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Thanks for the update. Would've been nice to hear better things. Maybe posting to their Twitter account will get more action, and more attention, once it's out there for more then just the community here to see.
I did check my Certificate of Coverage that was emailed after Moto Care purchase and my IMEI is listed as "Serial Number". A call to them to confirm might be a good idea.

02840 said:
Thanks for the update. Would've been nice to hear better things. Maybe posting to their Twitter account will get more action, and more attention, once it's out there for more then just the community here to see.
I did check my Certificate of Coverage that was emailed after Moto Care purchase and my IMEI is listed as "Serial Number". A call to them to confirm might be a good idea.
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Looks like they got everything squared away. Hopefully they got the right phone coming to me. I'll be pissed if they mistakenly send me a blue 32gb. They said replacement should be here 4-5 business days.

biggiestuff said:
Looks like they got everything squared away. Hopefully they got the right phone coming to me. I'll be pissed if they mistakenly send me a blue 32gb. They said replacement should be here 4-5 business days.
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Wouldn't want to even think about that. I waited very patiently for my white 64gb, I'd be rather disheartened if they messed up the replacement. Glad to hear it sounds like it's all good, for now... fingers crossed that the worse is over for you.

02840 said:
Wouldn't want to even think about that. I waited very patiently for my white 64gb, I'd be rather disheartened if they messed up the replacement. Glad to hear it sounds like it's all good, for now... fingers crossed that the worse is over for you.
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Thanks, my recommendation to everyone with moto care is to be proactive and make sure your phones are in the system properly so when the time comes everything is smooth.

My experience was totally painless with motocare.
I purchased my n6 off of Craigslist. When I got home, I dropped my phone on the tile floor and cracked the screen. I signed up for motocare, and within 12 hours I got an email conformation everything was set up.
I started a claim online, and a new phone was shipped overnight to me.
I packaged up my old phone and overnighted it back to Motorola.

nmarietta said:
My experience was totally painless with motocare.
I purchased my n6 off of Craigslist. When I got home, I dropped my phone on the tile floor and cracked the screen. I signed up for motocare, and within 12 hours I got an email conformation everything was set up.
I started a claim online, and a new phone was shipped overnight to me.
I packaged up my old phone and overnighted it back to Motorola.
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Did you get a brand new phone with accessories? I just received my replacment phone and just the phone came in a bubble wrap package. no screen film on the front or the camera. There are minute (very very small) grooves on the bottom of the phone. You can't see them but you can feel them. These don't exist on my previous phone. For some reason I expected a brand new phone when using moto care

biggiestuff said:
Did you get a brand new phone with accessories? I just received my replacment phone and just the phone came in a bubble wrap package. no screen film on the front or the camera. There are minute (very very small) grooves on the bottom of the phone. You can't see them but you can feel them. These don't exist on my previous phone. For some reason I expected a brand new phone when using moto care
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I believe the phone I received was refurbished. It did not have any film on the screen. However it came in a new box with the paperwork and fast charger.