Touch screen problems - G 2014 Q&A, Help & Troubleshooting

Hello, I have my moto G 2014 for about 2 weeks now (full stock, never even connected it to the PC). A few days ago sometimes when I lock my phone by pressing the power button the touchscreen becomes unresponsive. The side buttons both work but nothing happens as I tap the screen, I can't unlock it or shut down. Then, out of nowhere it starts to work briefly, and I can shutdown only, not unlock.
But this time it rebooted and remained unresponsive, I can input 2 of the pin numbers and then it goes unresponsive... RMA?
Thank you

This dont look like a problem before..... You seem to be the first one with this problem. Have you ever dropped your phone? Or installed something wierd? Can you also tell what you did before when this problem came?

The phone is imaculated, never droped it. The first signs were after I installed Swiftkey, the key to change between numbers and symbols was not responding. Now sometimes the screen is all unresponsive, other times the top bar can be accessed, other times the menu keys don't work. I did a factory reset, after much struggle to get to the Config. menu, rebooted to the same issue.

Mebseven said:
I did a factory reset, after much struggle to get to the Config. menu, rebooted to the same issue.
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I wouldn't loose to much time, trying to hunt down the problem. Sounds like the digitizer is broken. Unless you use your phone only while connected to the charger. Most chargers will emit a low electrical field that makes it almost impossible to operate the touchscreen. If this is not the case, replace the device.

It's not connected to anything right now, the top bar and 3 menu buttons are working but the rest is dead, can't swipe the screen or select any app, not even the app drawer. I guess it's RMA time.

Yea seems like a good idea, its a great device. I hope your warranty is still working

Related

need help - tytn2 strange behaviour

yesterday my tytn2 started to act crazy, i didn't drop it or installed any new software.
the screen started to turn on on his own, front buttons stopped working accept the center button witch now opens the start menu.
when i open the keyboard the fn light is on and the keyboard doesn't work.
when i write the sms message trough touchscreen the backspace isn't working so i can't delete misspelled words.
the photo button and power button on left side still working fine.
all the applications work fine, and i can make calls trough touch screen.
i can't make hard reset because front buttons wont respond.
is anybody had similar problems or have the solution.
my guarantee is gone so i hope this is software problem.
Try doing a battery pull and letting your phone sit like that for a minute, put the battery back in, and see what happens...
It sounds like you have water damage to your phone, though. Every take it in the bathroom with you while you shower? The steam in the air is a sure fire way to get water damage, and it will take time to show, but eventually circuits rust and stop working and you end up with a lot of random problems, and usually all of a sudden you have a lot of major problems.
well, i can't remmeber that i had carry it in the bathroom while showering.
i pulled out the battery, waited for about 5 mins and when i put it back nothing has changed. thanks for the tip.
is there a way to do a hard reset without pushing the front buttons?
konch said:
well, i can't remmeber that i had carry it in the bathroom while showering.
i pulled out the battery, waited for about 5 mins and when i put it back nothing has changed. thanks for the tip.
is there a way to do a hard reset without pushing the front buttons?
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Click to collapse
look in the wiki for a detail of all the ways you can perform a hard reset (i believe there are at least THREE ways)
METHOD 1: the one you are looking for (because your buttons don't work) can be triggered by going to Settings->System->Clear Storage (assuming your phone still boots up and the touchscreen is usable)
METHOD 2: when the phone is POWERED OFF:
1. stick the stylus in the soft reset hole and hold it there
2. hold down the two soft keys
3. press the power button
if you try METHOD 2 and if it works, then you can safely assume that your soft keys are working and that it is indeed a software issue.
i used METHOD 1 and did a hard reset.
nothing has changed, front buttons and keyboard still refuses to work.
unfortunatly it seems it is a hardwer problem so i'm going to take it to the service.
thank you for helping me.

Strange (and a little worriesome) behavior on my G1

Tonight my G1 displayed some very odd behavior. It was running normally and I pressed the power button to make it sleep and I set it aside. About half an hour later I picked it up and tried to turn it on by pressing menu. The phone gave no response other than lighting up the five buttons on the bottom. I tried sliding the keyboard out and the keyboard lit up as well, but the display remained black. Plugging it in via USB to my computer did absolutely nothing (no sounds, no notification light, etc.), and I got the same result when I plugged it into the charger. I finally decided to take the battery out in order to turn the phone off, and then put it back in and pressed the power button. The phone booted up normally, and now everything seems to be working in proper order. I am slightly concerned, however, as I have never had this behavior in the year that I have owned my G1. I am running Cyanogen 4.1.999 with the Hard SPL boot loader. I am unsure whether this behavior has anything to do with the mod and I am wondering if anyone else has experienced anything similar. I do realize that if my phone is bricked it is my fault, and I want to determine if this was simply a freak accident or if I need to do something differently with the phone.
first of all if your phone was bricked you wouldn't be able to use it. as for your problem it doesnt sound too serious so if i were you i wouldn't worry about it. but if it does happen again reflash your phone and if it happens after that, pitch it to cyanogen to see if there is a problem with the rom.
I do realize that it isn't bricked now, but I am worried that this behavior could mean that I am pushing the phone too hard. I am mostly curious as to whether or not anyone else has experienced similar behavior from their G1.
Turn off compatibility mode in spare parts.
don't worry this is a common problen It happens to me all the time any hero I flash plays nice for about a day. and then boom no problems with cyan!
I had the same problem, but unfortunately my G1 is still not working properly.
In the morning, turning off the alarm I left the phone for 5 minutes. An attempt to turn it on did not work: there was no reaction on display, although the buttons were lighting up. I restarted phone taking the battery out and now I have following:
- keyboard fully closed: no reaction/black display, buttons are lighted up
- keyboard open: I can do everything: change ROM/make call/write messages/Internet/GPS/... - everything what is possible to do with rooted G1
- keyboard partially open (visible only lowest row with such buttons as ALT, SHIFT, SPACE): similar to 'open' but with changed orientation
Can anyone help/advise? Did almost everything: ROM changed, full wipe, recovery

[Q] Need Pictures/Video of Hard Reset

VERY long time no see folks!
It's been a little over a year if I remember correctly...
Anywho... I'm trying to revive an Xperia which had a very hard life. Ending with being ran over by my 2 and a half ton truck.
Yea.... it still works Now the phone I've been using since I ran over though... this pos couldn't survive the simple process of charging. The charging port has successfully broken off of the phone and will no longer accept a charge.
However, the screen on the Xperia is completely and totally screwed and I can't see anything. Ordering a screen isn't much of an option, reason one being I'd have to be without a phone until Thursday; and reason 2 being my Xperia has an issue realizing whether or not a SIM card is inside of it and isn't really usable as a mobile phone (but it works well as a stationary phone sitting in my house).
Now... I already have a program which willl let me actually see what the screen says, but it needs ActiveSync in order to work. Which... I can't install on the phone because it needs to be hard reset.
However, I can't remember the exact button presses to get it to hard reset, nor do I recall what comes after in order to get everything back running so that I can get to the phone's start screen.
Does anyone have pictures or a video of the full Xperia startup and hard reset processes? I tried scouring the internet but I couldn't find any.
well shut down the phone, remove battery for 5 sec,insert battery. hold the two soft keys (the ones under the screen) pressed with the mobile off and then holding on those two press the power button until the phone vibrates. when it vibrates release the power button bet keep pressing the other two. wait 10 sec with those 2 pressed then press r on your hardw keyboard wait 5 secs and press space on you hardw keyboard.
Hope it helped and i made any sense.

Nexus 4 Screen Wouldn't Turn On

Left my phone plugged in over night like a I always do. Woke up today and tried to turn the screen on but there was nothing. It wouldn't come on. Pressed the power button over and over but nothing. Tried a three finger reboot. Felt it vibrate signalling it rebooted. Still no screen.
Removed my bumper case to make sure I was pressing the button all the way down. Was able to get the little vibrate signal that the power menu prompt popped up but still no screen. Held the power button for 30 seconds. Still nothing.
Finally held down power button + volume up and the device rebooted and the boot animation came up. Screen works fine again.
So I guess the point of this post is to let people know my sets in case the encounter this problem. Hopefully it works for you as well and you don't have to send your device back.
efan3719 said:
Left my phone plugged in over night like a I always do. Woke up today and tried to turn the screen on but there was nothing. It wouldn't come on. Pressed the power button over and over but nothing. Tried a three finger reboot. Felt it vibrate signalling it rebooted. Still no screen.
Removed my bumper case to make sure I was pressing the button all the way down. Was able to get the little vibrate signal that the power menu prompt popped up but still no screen. Held the power button for 30 seconds. Still nothing.
Finally held down power button + volume up and the device rebooted and the boot animation came up. Screen works fine again.
So I guess the point of this post is to let people know my sets in case the encounter this problem. Hopefully it works for you as well and you don't have to send your device back.
Click to expand...
Click to collapse
I had a similar situation where I was toggling my nexus 4s brightness settings and when you have it at the darkest setting it is pitch black. Like there's no light on at all. I just had to hit the spot that I did before and bring the light settings back up. So maybe you can boot it up unlock it on the blank screen and two finger pull down and try pressing the light toggle?
apollohay said:
I had a similar situation where I was toggling my nexus 4s brightness settings and when you have it at the darkest setting it is pitch black. Like there's no light on at all. I just had to hit the spot that I did before and bring the light settings back up. So maybe you can boot it up unlock it on the blank screen and two finger pull down and try pressing the light toggle?
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Click to collapse
it was at ten percent brightness and the screen was completely unresponsive as far as i could tell. doing the power + volume up press made it reboot and return to normal.
efan3719 said:
Left my phone plugged in over night like a I always do. Woke up today and tried to turn the screen on but there was nothing. It wouldn't come on. Pressed the power button over and over but nothing. Tried a three finger reboot. Felt it vibrate signalling it rebooted. Still no screen.
Removed my bumper case to make sure I was pressing the button all the way down. Was able to get the little vibrate signal that the power menu prompt popped up but still no screen. Held the power button for 30 seconds. Still nothing.
Finally held down power button + volume up and the device rebooted and the boot animation came up. Screen works fine again.
So I guess the point of this post is to let people know my sets in case the encounter this problem. Hopefully it works for you as well and you don't have to send your device back.
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Click to collapse
Mine did that once too. Exact same thing happened. I was starting to get the feeling in my stomach where my phone had just died and then I hit a random set of buttons and saw the Google logo appear. Must be a software bug.
kingwaffle said:
Mine did that once too. Exact same thing happened. I was starting to get the feeling in my stomach where my phone had just died and then I hit a random set of buttons and saw the Google logo appear. Must be a software bug.
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Click to collapse
exactly the same here. felt like i had dropped a baby on it's head haha. i wish i knew a way to figure out what caused it.
My wife and I have been having the same issue, and I'm surprised that there's not more reports of this behavior The worst part is that I use my phone as an alarm, and the alarm won't go off if this happens in the night.
It has happened to me 3 times now, and 2 times in one day for my wife. Holding down the power button for ~20 seconds will cause the reboot, which is the good news. This morning after holding down the power button I noticed the notification light flashing red.
The phone appears to be still on, because if it happens overnight I will still see the white notification light flashing even though the screen won't turn on.
I had this problem on faux123 kernel on the second day after I got my Nexus 4.
Doesn't encounter it on franco.Kernel...
Sleep of death brozillas! Happens to all android phones. Happened to all my phones listed in my signature. You can reboot the device and you should be good. For the dude that's missing his alarm you should do a factory reset if you are stock or if you have root do not set your min cpu values to less than 3xx MHz.
Sent from my Nexus 4 using xda app-developers app
Same thing happened to me on my N4. Did a hard reboot and it came back on. Has happened at least twice since then, usually after being plugged in.
Sent from my Nexus 10 using XDA Premium HD app
Change chargers, cables. Make sure the charger is 5v 1.2a. Factory reset to stock.
If all that fails, RMA if you can.
Sent from my Nexus 4 using xda
I observed the same issue (going to standby, then cannot switch on within an hour) with my [just bought] Nexus 4 (latest 4.2.2 firmware OTA updated, nothing special in setup, second day of use).
Certainly must be difficult to say if it's hardware of software (that is, JB/drivers, since I cannot see how such issue can be caused by any virtual machine application) and when/if the latter will be fixed. I have another such great device already -- ASUS TF700 transformer, with similar "everything works, just reboots occasionally", which I think is enough for me
As with the ASUS Transformer case, I have trouble understanding: if it's the issue with all devices/firmware, although not too frequent -- then why everybody does not complain/return the units massively: the phone is pretty unusable if it cannot be relied upon. If it's just some isolated cases with particular units -- then what happened to QA/testing at LG...
So I guess I am going to return it while I can.
Too bad, good model otherwise, will have to see other phones or wait/observe.
My point is, I understand: fairly new device, can have quite a few faults to be fixed later -- now everybody seem to work that way, for better or worse.
It can have more or less beautiful (or ugly) designs, more or less features, larger or smaller batteries/working time; it can have problems with data connectivity, it can have better or worse browser (or the lack thereof completely). I'm fine with the lack of text reflow in Chrome although that was surprising.
One thing a phone/communicator/PDA absolutely cannot do, provided its battery is not empty, is going into "sleep of death"-like states -- it just cannot serve its purpose then, I cannot see how people sell it at all...
I have had a similar issue before, but i have experienced it when my phone has been through one of 2 sets of scenarios.
1 - It gets really warm and the screen becomes unresponsive, dead if you will. The hard reboot fixes this.
2 - When the signal to my phone is sporadic. An example of this would be my recent trip to London. I was on the underground quite a lot, and I'd lose signal quite often whilst travelling. On a couple of occasions i had to reboot my phone the hard way to get it going again.
Hope this helps?
In my case the device was lying near me on the sofa, the time between its going to standby and my attempt to switch it on was something within 1 hour. Nothing especially intensive had been done before.
BTW, while the phone was in that state, trying to call it resulted in long tones, i.e., apparently the radio/cell was online.
Hope this will help somebody, I returned mine.
Good evening. First post but long time lurker. My N4 is unrooted and on 4.2.2. I'm troubled with this as well especially so when the alarm doesn't ring in the morning after it's crashed overnight and I'm late for work!
Not sure if this is relevant though. I don't listen to music frequently on my N4 but the 3 times it had crashed overnight I had been listening to music before going to bed. Twice using Google music being streamed via my home wifi and once using poweramp with music on internal memory. I remember on 2 occasions the phone feeling rather hot as I was plugging the charger in as I was about to turn in.
I suspect there's a process that's causing the the phone to overload/ overheat and then switch off as a result. Because it's plugged in, it'll just continue to charge overnight and present you with a 100% battery in the morning once you've got it to reset again.
I have also found that doing a soft reset before going to bed prevents this from happening.
Just my observations.
Hi all, I got my Nexus 4 a week ago to replace a broken HTC One X (The cost of repairs was almost equal to the cost of a new Nexus 4). Since I got it, SoD happened twice, both times when I left it to charge overnight. The weird thing is that I have this LED application that blinks the notification light when charging with screen off. When I unplugged the phone, the LED was still blinking as if charging, so the phone is definitely not dead. I will try to set it to day-dream while charging and see if it helps. If it does, it might be considered a way of Google encouraging developers (like myself) to create more daydream apps .
Good morning from beyond the pond,
had the same thing happening as described in the first post solution (pressing POWER+VOL UP) helped to reboot my device.
Only thing that was showing was the led, flashing a blueish white light.
Now runs again on rasbeanjelly. Thanks to OP.
EDIT: since this happened the first time, I thought about what I had altered in my setup.
Only thing that was new was "Greenify". Maybe it sent the APEX launcher into standby?!
Having same problem on my 1 week older n4, my friend having the same problem . only thing in commune we have is the WHATSAPP app that once the phone restart it give a notification that the phone date is wrong,once I look at the date settings yes it is wrong, it says 1970 ,so I have to reset it. It does it every time the problem happens ,can this be a clue???
Sent from my Nexus 7 using xda app-developers app
guinnes.s said:
it says 1970
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Click to collapse
UNIX equivalent of Pol Pot's year zero
I'm having similar problems.
The first time I believe it was just an issue of slight overheating. I turned off the screen but left Google Maps running & put it in my bag. It didn't actually turn off, but the screen didn't want to come on when I took it out later. I did notice it was hot, and after it cooled for a couple mins, it worked fine again. I haven't done this again, and so far, so good.
However, now, on occasion the phone won't respond to the power button. I've never had to actually do a reset - it will eventually decide to work after a couple of presses.. but when it does, it will be slow to come on. The screen will be backlit (but black) for a few seconds, then it will load and respond as normal.
Since the light comes on prior to the screen, it seems like a software rather than hardware issue to me. If the screen was damaged, I don't think it would act that way. I don't know phones, but that's my intuition. I'm going to try and remember to turn it off on occasion and see if that helps. I don't think it's been reset since the last push update.
(I'm rooted, but stock)

[Q] Phone working, but showing nothing on screen

Hello there.
I have a brand new XT 1068 (two month of use). It is as received from the shop (no root or anything).
Was using normally, and suddenly began to fail. First, it didn't responded when trying to use pattern unblocking. Then the screen turned black. Tried to reset pressing the power button for 10 seconds, but the screen just lights a bit (backlit?), buzzes and nothing else.
The phone can received calls, messages, and even be controlled remotely trough Google's Android Device Manager. Touch screem seems to work, as i can answer calls by sliding center to right.
Don't know what to do. Tried the "120 seconds pressing the power button", with no success. Maybe I should try "Erase" though Google's Android Device Manager?
Thanks in advance
MacPablus said:
Hello there.
I have a brand new XT 1068 (two month of use). It is as received from the shop (no root or anything).
Was using normally, and suddenly began to fail. First, it didn't responded when trying to use pattern unblocking. Then the screen turned black. Tried to reset pressing the power button for 10 seconds, but the screen just lights a bit (backlit?), buzzes and nothing else.
The phone can received calls, messages, and even be controlled remotely trough Google's Android Device Manager. Touch screem seems to work, as i can answer calls by sliding center to right.
Don't know what to do. Tried the "120 seconds pressing the power button", with no success. Maybe I should try "Erase" though Google's Android Device Manager?
Thanks in advance
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I think your display is needs to be replaced.
I had the same issue but instead of black it first showed coloured lines and then went blank.
I believe I had got a defective phone but got it repaired under warranty this week.

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