Screen is not working anymore - Xperia Z3 Compact Q&A, Help & Troubleshooting

Hi,
So i have my Z3 compact for a couple of months now. Today, i finished work and walked to the trainstation. Everything worked all right till then. When i arrived at the station, i wanted to change a song, but when i turned it on the screen was not reacting. I thought, lets reboot it by pressing vol up + power and so i did. Now i have to log in with my sim code, but its still not reacting.
Before i arrived at the station i check the time and everything was working fine.
Anyone knows what to do?

Can you connect it to the computer and do some sort of reflash/repair/Whatever of the software? (i'm new to this device, never installed Sony's software on my pc...) if possible it will rule out any software problems (and probably rule out your chances of fixing the problem)
EDIT:
Stole this from sxtester in thread: http://forum.xda-developers.com/z3-compact/help/enter-settings-t3000292
1. Get the same FW version you have installed now (via XperiFirm tool or via download here in the forum).
2. Flash with Flashtool and make sure you uncheck any and all boxes from "Wipe" before doing so. That is, APPSLOG, CACHE and DATA should not be ticked.
Click to expand...
Click to collapse

Weird thing is, i turned it off for a while and it was working again, but now it doesnt work again.

MoodChange said:
Weird thing is, i turned it off for a while and it was working again, but now it doesnt work again.
Click to expand...
Click to collapse
if anything, that sounds like a hardware problem to me...
--> how hot does your phone get while its "on"?

I've been having the same problem here for the past week. Just gave up and returned it to where I bought it to get it checked out. No point having a phone that you can't be sure is going to work.

Related

PLEASE HELP!!! Wont Boot - Red/Green/Blue Screen

Im really really hoping that someone can help me here
It started this morning around 10:00 or so - I took my phone out to check my messages, everything is working fine. I lock the phone and put it standby (power button) and *surprise*, it locks up and wont come out of standby
So i just re-set it (like im forced to do 20 times a day) and instead of booting it went straight to this red/green/blue screen. At the bottom of the screen it just says "Serial" but doesn't actually give a serial.
I instantly thought it was bricked, so i removed the battery and left it out for a few mins. Then i put the batt back in, and it booted normally. I used it throughout the day with no problems.
Fast forward a few hours and it does it again but now it wont boot at all (ive reset the thing like 100000 times in the last hour ive been working on it).
WTF is going on?? Im really really hoping that it isnt too screwed to fix
The last program I installed was the SPB pack, but that was over a month ago, and i use the phone every day, multiple times a day.
Oh, and to make things worse i was planning on relying on my TomTom tomorrow
and the text on that screen says:
Kais1*0
SPL-1.56.0000
CPLID-8
And at the bottom it just says "Serial" but none is given.
This blows
Have you recently tried to flash your phone? Have you ever? If you never have flashed it or attempted to use Olipof's app, then take it to the store and demand a new one.
Do you see "USB" instead of "Serial" if you connect your sync cable to your phone when in the bootloader?
If so, I would download the latest carrier-branded rom and flash it to your device. As long as the rom is designed for your device, then you do not need to do anything special prior to running the file from your PC.
grandpareza said:
Have you recently tried to flash your phone? Have you ever? If you never have flashed it or attempted to use Olipof's app, then take it to the store and demand a new one.
Click to expand...
Click to collapse
I have never flashed it but i have spilled water near it (on the counter, the phone got wet but that was months ago and has no relation to this).
Can they check if it has been wet before?
When i plug it into my computer it says USB instead of serial. Should I try to re-flash with an updated rom and see if it fixes it or just take it in?
If you find me on MSN IM ([email protected]) we can run a diagnostic & see what the problem is.
GSLEON3 said:
If you find me on MSN IM ([email protected]) we can run a diagnostic & see what the problem is.
Click to expand...
Click to collapse
Thanks, ill give you a buzz.
I need to finish and email a few things first (shouldnt take more than 30mins).
Actually, ill just message you tomorrow or something.
Ive been really busy this week.
well did you get it fixed? what did you do?
Yikes, that happened to a friend of mine, but he flashed his and then had to reflash it. I think there is a place on the back under the battery that they use to tell if it's been wet. I would take it back, even if flashing it fixes it, you don't want it to happen again.
oh and it doesn't mean serial like a serial number, it is a serial connection.
I havent been able to get it fixed.
I think ill try to flash it this weekend and see if that fixes it
You'll only make problems worse if you reflash. I've analyzed the MTTY output you've sent me & you have a bad NAND storage blocks.
You need to follow the directions I sent to your email account via MSN IM.
DO NOT REFLASH UNTIL YOU'VE TAKEN CARE OF THE BAD BLOCKS!!!
this happened to me and someone else in XDA a while back. I saw his thread (link below) and then PMed him. I will copy / paste our PMs:
http://forum.xda-developers.com/showthread.php?t=344402
jackjohnson said:
dockular said:
jackjohnson said:
dockular said:
Sup Jack, my Tilt is doing the
Kais1*0
spl-1.56.0000
cpld-8
Serial
problem that you had talked about. I read that huge thread, lots of great info in there. Although its unfortunate what happened to you, I'm really grateful of all the troubleshooting that you've done before me, so I know what works and what doesn't. Interesting to note that I have had the Tilt since the day it came out, and never cooked/ flashed my rom. I have been using the Tilt rom the whole time with no problems. Otherwise I'm a huge power user and have a ridiculous amt of software installed.
So after everything was all said and done, did you end up just replacing the device? Thanks again man
-Anthony
Click to expand...
Click to collapse
Anthony,
Yea I went ahead and replaced it. No matter what I did to reflash the original bootloader, and flash the original rom, I always ended up with that same problem. Did you notice that if you can't get it out of the bootloader, but you connect it to your computer, and while it's connect, you soft reset, that it boots? Just curious. that's what happened to me. Either that or I would have to yank the sim and battery, then try.
My tilt was working fine for about a month with a flashed rom, up until I started installing gobs of software on it. Just a thought. If I were you, I would get the device replaced. Especially if you've never flashed a new rom on it - it definitely should not be doing that.
Scott
Click to expand...
Click to collapse
My computer has been broken for a month or two. To answer your question - I haven't been connecting it to anything other than an AC outlet. Anything installed in the last couple months was installed OTA... I usually just obtain a CAB by downloading it directly onto my device.
Also, its weird but sometimes after I drain the batter with the RGB screen then recharge it (this process takes about a day) then hit the reset button, it will actually boot correctly. I am on the third time this has happened. It was bricked for a couple days, then after a combination of charging / depleting got it to boot into windows. Then it happened again, then again.
As long as I don't restart the phone it will stay in windows... If I restart then I lose it for a day or so. Interesting to note that since this has happened, phone calls connect, but I can't hear the other party and they can't hear me.
Also, I use the mini usb out to a 3.5mm stereo jack to stream shoutcast into my car stereo while driving. Last week (at the onset of my problem) the music was playing from the Tilt's speakerphone, and not going through the headphone jack as it normally would. A restart fixed this, but when it happened again a day or so later, the next restart is what got me to that boot screen for the first time.
One of us should post this in the forum...
Click to expand...
Click to collapse
And just an update, I never sent back my phone or did anything as far as bad blocks go. I just let the battery drain and booted it right up and now it works perfect. I have since installed a few cooked rooms and radios and have had no issues since. This RGB screen was isolated to just those few days that we were talking about in the PMs.
Click to expand...
Click to collapse
dockular said:
this happened to me and someone else in XDA a while back. I saw his thread (link below) and then PMed him. I will copy / paste our PMs:
http://forum.xda-developers.com/showthread.php?t=344402
jackjohnson said:
And just an update, I never sent back my phone or did anything as far as bad blocks go. I just let the battery drain and booted it right up and now it works perfect. I have since installed a few cooked rooms and radios and have had no issues since. This RGB screen was isolated to just those few days that we were talking about in the PMs.
Click to expand...
Click to collapse
Umm... GOOD FOR YOU!!!
I had him perform a diagnostic & it reported HE HAS A BAD BLOCK! So unless you're psychic or can be sure that every problem with Boot Loader is the same as the one you had, I suggest sticking to what you know.
BTW, search the CURRENT threads, in the KAISER forum, & you'll see I've helped a few dozen people with this & similar issues.
Click to expand...
Click to collapse
dude i wasn't telling him to not follow your advice. was just letting him know my story. as a matter of fact, after reading your original post I have decided to check for bad blocks on my phone.
GSLEON3;2021681
[B said:
Umm... GOOD FOR YOU!!![/B]
I had him perform a diagnostic & it reported HE HAS A BAD BLOCK! So unless you're psychic or can be sure that every problem with Boot Loader is the same as the one you had, I suggest sticking to what you know.
BTW, search the CURRENT threads, in the KAISER forum, & you'll see I've helped a few dozen people with this & similar issues.
Click to expand...
Click to collapse
Well, this has happened to one of our phones. Can you just post the fix here instead of requiring the email/IM rotuine?

Xperia T updateloop

I just got my new T, which I decided to update via the official way (downloaded the software via Wi-Fi in settings, then clicked install).
But now, my phone keeps rebooting. First I get the Sony logo, then a box with a bar underneath it (which means it's installing, I guess), and then a yellow triangle with (!) in it, then it reboots and does the same cycle.
Help anyone?
Revobase said:
I just got my new T, which I decided to update via the official way (downloaded the software via Wi-Fi in settings, then clicked install).
But now, my phone keeps rebooting. First I get the Sony logo, then a box with a bar underneath it (which means it's installing, I guess), and then a yellow triangle with (!) in it, then it reboots and does the same cycle.
Help anyone?
Click to expand...
Click to collapse
download pccompanion and do a software update using that.
Have you previously done any modifications to the phone?
gregbradley said:
download pccompanion and do a software update using that.
Have you previously done any modifications to the phone?
Click to expand...
Click to collapse
No, it's brand new, I just started it and the first thing I did was the software update.
And I can't seem to use PCcompanion since it needs to be fully started, but I can't get my T to start.
Revobase said:
No, it's brand new, I just started it and the first thing I did was the software update.
And I can't seem to use PCcompanion since it needs to be fully started, but I can't get my T to start.
Click to expand...
Click to collapse
No it doesn't.
Run pccompanion and run the software upate, Then click repair my phone.
Your phone just has to be turned off.
In order to turn it of fin bootloop press and hold both volume up and power button until it vibrates once, and keep holding it until vibrates 3 more times.
But if I was you, if the phone is brand new I would take it back
gregbradley said:
No it doesn't.
Run pccompanion and run the software upate, Then click repair my phone.
Your phone just has to be turned off.
In order to turn it of fin bootloop press and hold both volume up and power button until it vibrates once, and keep holding it until vibrates 3 more times.
But if I was you, if the phone is brand new I would take it back
Click to expand...
Click to collapse
Why would I bring the phone back if I can fix it myself?
I'll try the repair now.
Revobase said:
Why would I bring the phone back if I can fix it myself?
I'll try the repair now.
Click to expand...
Click to collapse
because if its brand new and you have not done anything yourself to it then I would suspect a faulty handset.
If I break my phone because I flash something bad then I would fix it, but if it came out of the box like that I would want a new one.
If I bought a brand new car and when they gave me the keys and I walked to it and it had a flat tire I would ask them to fix it even though I know how to do it myself, because I want a fully working car if I buy a brand new one.
gregbradley said:
because if its brand new and you have not done anything yourself to it then I would suspect a faulty handset.
If I break my phone because I flash something bad then I would fix it, but if it came out of the box like that I would want a new one.
If I bought a brand new car and when they gave me the keys and I walked to it and it had a flat tire I would ask them to fix it even though I know how to do it myself, because I want a fully working car if I buy a brand new one.
Click to expand...
Click to collapse
No, like I said, I updated to Jelly bean via the Wireless method. It probably was a faulty update. I did the repair via PCcompanion and updated and it works fine now.

[Q] Screen not working after updating from 4.1.2 to 4.2.2

I updated my phone just recently and came across this major issue.
I used Sony's own tools for updating that leaves two options "Sony Companion" and "Sony Update Service".
Both giving the same results for my phone, even a full reinstall doesn't work.
When done updating you set your Xperia ZR back on as the software says.
It starts normally showing the Sony logo, Xperia logo and some Xperia animations.
When it gets to the lock screen and asks for your pin code to unlock your sim-card everything is fine.
Here it comes.
When setting your screen in standby and back on the touchscreen function is not working anymore.
Other buttons are working fine (power, volume, photo)
I talked to a Sony employee and he came to the conclusion that it's a Hardware defect, that sounds to me like a bad excuse.
The screen works the first time but not the second time it's turned on.
Looks to me like a software problem.
Are any others of you experiencing this problem with the Xperia ZR? Please, let me know below!
I don't have a solution yet or if you have a solution, let us/me know down here.
Thanks in advance!
It sounds like the firmwarepart with drivers four the touchscreen didn't bite. If it's anything like the 4.2.1-4.2.2 in HTC that part needs to get through.
Is there any way of restarting the process through companion?
Skickat från min HTC One via Tapatalk 2
A temporarily solution is to touch the screen when pressing the power button to turn on the screen.
Example: Touch with your left index finger on the screen and press power shortly as you normally do, then move your index finger over the screen.
But you have to do this every time you turn on the screen!
Ceremco said:
A temporarily solution is to touch the screen when pressing the power button to turn on the screen.
Example: Touch with your left index finger on the screen and press power shortly as you normally do, then move your index finger over the screen.
But you have to do this every time you turn on the screen!
Click to expand...
Click to collapse
Have you tried flashing the ftf file through flashtool?
djpeesh said:
Have you tried flashing the ftf file through flashtool?
Click to expand...
Click to collapse
No, I haven't tried that yet, because I'm not familiar with flashtool.
It's easy.
1. Do a search for flashtool and download the exe file.
2. Install it. Install the latest drivers by going to the install drivers menu in the program.
3. Download the ftf file on the android development section.
4. Save it in the c drive folder for flashtool-->>firmware
5. Press the big flash (lightning symbol)
6. Chose flash mode
7. Your firmware should show up. Choose the C5503 firmware.
8. It will tell you to turn off your phone and while plugging in, keep the back button pressed. Since the zr doesn't have a back button, hold the volume down button.
9. It should do everything automatically. You'll be on a new os. Reboot and you're done.
Sent from my C5503 using Tapatalk 2
djpeesh said:
It's easy.
1. Do a search for flashtool and download the exe file.
2. Install it. Install the latest drivers by going to the install drivers menu in the program.
3. Download the ftf file on the android development section.
4. Save it in the c drive folder for flashtool-->>firmware
5. Press the big flash (lightning symbol)
6. Chose flash mode
7. Your firmware should show up. Choose the C5503 firmware.
8. It will tell you to turn off your phone and while plugging in, keep the back button pressed. Since the zr doesn't have a back button, hold the volume down button.
9. It should do everything automatically. You'll be on a new os. Reboot and you're done.
Sent from my C5503 using Tapatalk 2
Click to expand...
Click to collapse
I'll try that :fingers-crossed:
Did you also try the update to 4.2.2?
It's still bugging me that they released it and it didn't work. (for my Sony Xperia ZR at least)
Great it worked!
I took flashtool from androxyde.github.io and I also took the firmware from there.
For me the first 3 times flashing went wrong, but it's nothing to worry about just reconnect the USB while pressing volume-down button and retry.
So I am now back to android 4.1.2 and the screen is working fine without any problems.
Thanks djpeesh!
I have the same problem but I don't want to revert to 4.1.2 is there another workaround? This is really stupid SONY says that an app can cause this but there is pretty much nothing on my device. I did a hard reset and it didn't help. I'll try something else to see if I can avoid the downgrade. I think everything started when I activated debugging mode.
Same happens with mine.At times I am not able to accept phones calls by sliding. i have to press the power button several times to switch off and on the screen and then it functions again
motodude said:
Same happens with mine.At times I am not able to accept phones calls by sliding. i have to press the power button several times to switch off and on the screen and then it functions again
Click to expand...
Click to collapse
I tried flashing 4.2.2 russian rom and it didn't work, tried 4.1.2 russian version, also didn't work. I'll try another ROM now and if it still doesn't work I'll go to where I bought it and I'm going to smash it in the sellers head (angry). I'm so disappointed in SONY.
andes83 said:
I tried flashing 4.2.2 russian rom and it didn't work, tried 4.1.2 russian version, also didn't work. I'll try another ROM now and if it still doesn't work I'll go to where I bought it and I'm going to smash it in the sellers head (angry). I'm so disappointed in SONY.
Click to expand...
Click to collapse
Please dont try this method, as this might brick your phone permanently and you might end up in jail.
motodude said:
Please dont try this method, as this might brick your phone permanently and you might end up in jail.
Click to expand...
Click to collapse
I managed to make the screen work again but then it stopped like before. I suspect that there might be a SIM card problem is your sim a genuine micro SIM or is it like mine a chopped mini one?
I sended my Xperia ZR back to sony, because I talked to a SONY employee about this and his answer was to send it back for repairs. After all **** installations that didn't work. At the look of it the frimware for the screen is not inplemented in the new 4.2.2 update. If you could rip the 4.1.2 screen frimware off and migrate it with the 4.2.2 update that could work, but that is a bit to advanced for me.
Ceremco said:
I sended my Xperia ZR back to sony, because I talked to a SONY employee about this and his answer was to send it back for repairs. After all **** installations that didn't work. At the look of it the frimware for the screen is not inplemented in the new 4.2.2 update. If you could rip the 4.1.2 screen frimware off and migrate it with the 4.2.2 update that could work, but that is a bit to advanced for me.
Click to expand...
Click to collapse
My screen didn't work even with a 4.1.2 official roms tomorrow I'm going to send it for repairs. It's really annoying to spend 500 dollars and have these stupid problems my HTC TOUCH HD is 5 years old and has never been repaired, still works the old beast, and this device is 10 days old and already is getting on my nerves.
andes83 said:
I managed to make the screen work again but then it stopped like before. I suspect that there might be a SIM card problem is your sim a genuine micro SIM or is it like mine a chopped mini one?
Click to expand...
Click to collapse
Yus, chopped one
motodude said:
Yus, chopped one
Click to expand...
Click to collapse
Well, that wasn't the problem anyway I just left mine in the repair shop, they tried to blame for messing up the software of the phone but I used only SONY official firmware, so let's see what they'll come up with next I hope they won't make me pay for repairs because this will be a very sad story.
andes83 said:
Well, that wasn't the problem anyway I just left mine in the repair shop, they tried to blame for messing up the software of the phone but I used only SONY official firmware, so let's see what they'll come up with next I hope they won't make me pay for repairs because this will be a very sad story.
Click to expand...
Click to collapse
Why are they saying that you have messed up with the software,in which firmware are you in.
motodude said:
Why are they saying that you have messed up with the software,in which firmware are you in.
Click to expand...
Click to collapse
I used only software from this page http://forum.xda-developers.com/showthread.php?t=2384512 and Sony Companion repair tool. I don't know what their problem was, probably just want to score some money or something.
I know this topic become legacy already, but how do u guys solve it? My xperia zr screen becomes crazy if overheat a bit. No matter what firmware used. Have to off screen and then on back. Very annoying.

No response touchscreen band

Hi, recently I've followed the guide here to root my tab s2 8" with android 6. All went well, if it wasn't for this little problem. I can't actually say if it showed up after or before the root, but I'm starting to think it's not something software.
Does anybody have any ideas on how to solve?
https://m.imgur.com/a/EFuuX
Eh, you activated those.. just turn them off..
Niii4 said:
Eh, you activated those.. just turn them off..
Click to expand...
Click to collapse
That's not my point, I activated those option to show that there a v3rticwl band where the touchscreen won't work properly
The right side (vertical area), aye?!
Well, the last thing you did was *root*.. thus I'd presume something wrong with the software.
Niii4 said:
The right side (vertical area), aye?!
Well, the last thing you did was *root*.. thus I'd presume something wrong with the software.
Click to expand...
Click to collapse
I actually done it a couple weeks ago
*up
I've noticed that I does the problem even in the twrp recovery
Did you try to restore your stock ROM image?
Niii4 said:
Did you try to restore your stock ROM image?
Click to expand...
Click to collapse
No, is there a guide?
https://www.howtogeek.com/240582/how-to-back-up-and-restore-your-android-phone-with-twrp/
update
i've tried everythink i could think of. First just formatted data from recovery, nothing happened (it still does it in the recovery itself)
then i've installed the stock nougat rom, nothing again, not even in recovery...
but i've noticed that each time i reboot the tablet the problem goes away and comes back progressively, at first is just a little jump from left to right and it keep getting worst and worst untill it grows to its normal width.
i really think that the problem is something physical about the tablet.
now the question is about how i can prepare the tablet before sending it in to get fixed.
What can i do?
just to point it out, the tablet never had an accident, alway in the cover, i does not present a single scratch or dent!
suggestions?
I'd say, it is time to consult a technician. Someone like Rossmann,
https://m.youtube.com/channel/UCl2mFZoRqjw_ELax4Yisf6w
Good luck.
DShot92 said:
update
i've tried everythink i could think of. First just formatted data from recovery, nothing happened (it still does it in the recovery itself)
then i've installed the stock nougat rom, nothing again, not even in recovery...
but i've noticed that each time i reboot the tablet the problem goes away and comes back progressively, at first is just a little jump from left to right and it keep getting worst and worst untill it grows to its normal width.
i really think that the problem is something physical about the tablet.
now the question is about how i can prepare the tablet before sending it in to get fixed.
What can i do?
just to point it out, the tablet never had an accident, alway in the cover, i does not present a single scratch or dent!
suggestions?
Click to expand...
Click to collapse
Use the factory code to enter the touch options and ensure the firmware versions match for the touch driver. If not tap the general update button.

Anyone had their Xz1 compact reboot itself?

I've had it since Saturday and so far its done it 3 times.
Once yesterday just when I was trying to open the phone with the fingerprint sensor and twice now today when trying to do something with the phone connected to Bluetooth.
This morning I was trying to set up the connection to my in car TomTom Toyota 2 unit for the first time. Got part way through the process then it failed then when i tried again the phone rebooted then it worked.
This afternoon I turned on my Bluetooth connected to the car but it wouldn't do anything then the phone froze and rebooted but then it all worked fine.
I'm not giving up yet but its making me a bit nervous having these issues so soon (better now than later i guess). If it happens more this week ill take it back and might see about a different phone.
Just curious if anyone else has had similar?
This Bluetooth device worked fine previously with my Nexus 5X also on Oreo so its fine software compatibility wise.
Oblox said:
Just curious if anyone else has had similar?
Click to expand...
Click to collapse
I haven't, and I use BT in the car everyday.
Thanks. I'll see if it happens again this week and take mine back if so.
No, I haven't had a single reboot in the 6 days that I own the device.
Oblox said:
I've had it since Saturday and so far its done it 3 times.
Once yesterday just when I was trying to open the phone with the fingerprint sensor and twice now today when trying to do something with the phone connected to Bluetooth.
This morning I was trying to set up the connection to my in car TomTom Toyota 2 unit for the first time. Got part way through the process then it failed then when i tried again the phone rebooted then it worked.
This afternoon I turned on my Bluetooth connected to the car but it wouldn't do anything then the phone froze and rebooted but then it all worked fine.
I'm not giving up yet but its making me a bit nervous having these issues so soon (better now than later i guess). If it happens more this week ill take it back and might see about a different phone.
Just curious if anyone else has had similar?
This Bluetooth device worked fine previously with my Nexus 5X also on Oreo so its fine software compatibility wise.
Click to expand...
Click to collapse
Have you tried performing a factory reset? It might fix your problem. If it persists, then you can send it back for a replacement.
Rebooted again today just in the camera.
Not tried a factory reset yet, will take it into store today and see what they say is best to do. Don't mind doing a reset but then its waiting again to see if it does it again after which isn't something I can easily replicate.
If i can get a new unit id prefer that so i can see if its just my current one with an issue, even with the pain of having to buy a new screen protector.
Lazaros_K said:
Have you tried performing a factory reset? It might fix your problem. If it persists, then you can send it back for a replacement.
Click to expand...
Click to collapse
If the factory reset doesn't work, install the Sony Companion software and run a software repair on it. That may fix the issue. Mine hasn't restarted at all in the 24 hours I've had it, even after using Wifi, Bluetooth, installing lots of apps, using 3G and 4G... However, I installed Newpipe via F-Doid and it crashed at least 4 times on me when I left the video I was watching and came back to it.
No reboots. Two days of heavy use.
I factory reset it soon as I received it and firware update poped up.
Oblox said:
Not tried a factory reset yet, will take it into store today and see what they say is best to do. Don't mind doing a reset but then its waiting again to see if it does it again after which isn't something I can easily replicate.
Click to expand...
Click to collapse
No reboot, have had phone for over a week now.
What did the store recommend you do? Here, they always suggest you factory reset first, same with going to the service center, they actually do that first thing when you send in for repairs.
What did you eventually do? Did it solve your problem?
mhaha said:
No reboot, have had phone for over a week now.
What did the store recommend you do? Here, they always suggest you factory reset first, same with going to the service center, they actually do that first thing when you send in for repairs.
What did you eventually do? Did it solve your problem?
Click to expand...
Click to collapse
I took it into a store the other day and they had no stock so i'm taking it to a different one today. The store i went to said it would be no problem though as id not had it long. Its been rebooting still a few times just when sitting in my pocket doing nothing, ive had the must enter pin after reboot message.
Well on the way to store speaking to my wife (also with XZ1 compact) her phone froze mid call and rebooted. When she rang back she said she was showing a software update. Checked mine when parked and i had it too.
Sony rep happened to be in store today so told him the issue, he had one himself and hasn't experienced or heard of this but said to do a repair with xperia companion to clean flash the new firmware on both our phones. If still having issues then theres nothing more we could do ourselves and bring back to store to swap.
I have another week in which i can change phone or another 3 weeks to swap for a new XZ1 compact.
Will do repairs tonight and hope the problem goes away.
Repaired friday evening, phone rebooted randomly again after freezing sunday. Taking in today to swap for a new unit.
If any similar problems this week with the new one ill ask to swap to a different phone entirely.
Probably need a software update. Mine is running fine on 47.1.A.2.324
Sent from my G8441 using Tapatalk
No i updated that on friday before repairing and the repair had that version too and it still rebooted sunday and today.
Me and my wife got a new unit now so will see how these ones go.
got my first reboot today after plugging the headphone... weird...
profyler said:
got my first reboot today after plugging the headphone... weird...
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Not good if others are getting this too, lets hope it was a one off for you.
So far just setup and listened to music on my new phone and all is good but there's no pattern to what causes the reboot so will see how the next few days go.
My XZ1 Compact also has the reboot-issue...
Mine has just done the fourth reboot in just a little more than one week. In different situations, with bluetooth in use and without. Once when I tried to call someone, once when I was searching for wifi networks and the other two times in pretty normal "just using it" situations.
As not everyone is having those issues, I think it is some hardware defect and I need to get the phone replaced, right?
Harry
flyhigh79 said:
Mine has just done the fourth reboot in just a little more than one week. In different situations, with bluetooth in use and without. Once when I tried to call someone, once when I was searching for wifi networks and the other two times in pretty normal "just using it" situations.
As not everyone is having those issues, I think it is some hardware defect and I need to get the phone replaced, right?
Harry
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Click to collapse
Difficult to tell. A hard reset might help but it could also be a problem with Android 8 on xz1 that wasnt very well optimized..
Id get the handset replaced, 'repairing' didn't do anything for my issue. Only time will tell if my new handset has the same issues and same for you.
Well this morning I got in the car to go to work and went to turn on bluetooth. Tried OK google no response at all, went to manually unlock and it sat on the lock screen my finger prints not working and wouldnt swipe up for PIN entry. Mic and camera toggle reacted to swipes but didnt do anything. Then it rebooted.
Bye bye Xperia XZ1 Compact, the potential was there but rebooting and dodgy camera is too much to hope for a fix for.

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