Broken Something? - Sprint HTC One (M8)

Not so sure what has happened this time around. I have never dropped my phone substatially, and I keep a solid case and screen protector on my phone at all times. I dropped it last night from about a foot onto hardwood floor, and he screen didn't crack at all. But it seems as if something internally went on, and the colors are all blurred on the screen. If anyone has any experience with this please let me know!! I am out of warranty so I will cost me an arm and a leg to get it fixed by HTC or Sprint. Thanks guys

The digitizer internally broke youll need a replacement or someone to replace digitizer

Not what I wanted to hear, but thanks so much! Appreciate it man

Hey they connection could have came loose aswell, but id definately assume digitizer if the screen isnt cracked

Related

Advice from someone who has disassembled their Kaiser?

This question is directed to those who have taken apart their Kaiser, and specifically screen the screen assembly. I've got water issues and the screen is broke now. Here's the story. I might get some outrageous warranty charges.
I installed the InvisiShield (www.shieldzone.com) on my phone. Essentially it's a screen protector that is indestructible. It practically is, but unfortunately it destroyed my phone. To install it you have to spray this liquid on the back of the 'shield' and apply it to your phone, using a squeegee to get the bubbles out. It went pretty well, and I was happy with the results, but 3 days later my screen stopped working.
Everything is washed out, and it looks like water got inside the LCD somehow. For instance, colors streak across the LCD in fonts, etc.
I called ATT and they are mailing a replacement, and I'll be expected to send this phone back. They said if the return phone has damage that would void warranty (water damage, etc) I'll be prorated $400 on my next bill.
Over the phone the customer representative had me remove the battery and check one of the water damage pads to make sure it was white. It is.
For those who have seen internal phone assembly, is there any of these directly by the screen that will pick up moisture?
As far as ATT knows, the phone LCD suddenly stopped working. I'll get a replacement and /hopefully/ theres not a moisture pad right next to the LCD assembly. Anyone know?
Damn, hate those broken screen story's. Scars the **** out of me.
jon_k said:
This question is directed to those who have taken apart their Kaiser, and specifically screen the screen assembly. I've got water issues and the screen is broke now. Here's the story. I might get some outrageous warranty charges.
I installed the InvisiShield (www.shieldzone.com) on my phone. Essentially it's a screen protector that is indestructible. It practically is, but unfortunately it destroyed my phone. To install it you have to spray this liquid on the back of the 'shield' and apply it to your phone, using a squeegee to get the bubbles out. It went pretty well, and I was happy with the results, but 3 days later my screen stopped working.
Everything is washed out, and it looks like water got inside the LCD somehow. For instance, colors streak across the LCD in fonts, etc.
I called ATT and they are mailing a replacement, and I'll be expected to send this phone back. They said if the return phone has damage that would void warranty (water damage, etc) I'll be prorated $400 on my next bill.
Over the phone the customer representative had me remove the battery and check one of the water damage pads to make sure it was white. It is.
For those who have seen internal phone assembly, is there any of these directly by the screen that will pick up moisture?
As far as ATT knows, the phone LCD suddenly stopped working. I'll get a replacement and /hopefully/ theres not a moisture pad right next to the LCD assembly. Anyone know?
Click to expand...
Click to collapse
I dont know but man I hope that there isn't. Have you tried contacting invisishield? Never mind, b/c they'll blame you. Most applicators like that use alcohol to evaporate the remaining moisture that's left. My friend applied it to his, and he used very little liquid(scared), so GOOD LUCK!! I MEAN IT
Tough break, sounds dangerous to pour liquid on the screen though !
On a related matter has anyone seen pics of a Kaiser pulled apart ? Still wondering where the GPS antenna is located !
Yeah, I hope I don't get shafted.
I love the invisibleshield, and I put one on my $1,500 DSLR camera screen, but since the Kaiser screen is recessed a bit, when you squeegee the solution out from under the screen, it cannot be wiped away. It just gets pushed out between the phone's body bezel, and the screen glass -- right in to the phone. With my DSLR camera, the screen is flush with the body, so when squeegee'd I could quickly wipe the water/alcohol away.
Contacting Invisibleshield got me:
Our liability does not extend beyond our product. The lifetime warranty only covers the replacement of the invisibleSHIELD and NOT a warranty for the device the shield is protecting.
Click to expand...
Click to collapse
If ATT charges me the $400 if they find out, I guess I'll pay it. It's my fault, but by extension of invisibleshield. Guess I'll learn not to use that product on anything that has a recessed screen. I was thinking of buying an invisible shield for my laptop as well, but it's screen is slightly recessed like the kaiser, so you can forget me doing that!
xmoo said:
Damn, hate those broken screen story's. Scars the **** out of me.
Click to expand...
Click to collapse
That was why I bought the 'best screen shield on the market' for scratches (invisibleshield). Coincidentally that was the demise of my phone. I also purchased a steel case that basically would let me sit on my phone (uncomfortably) if i wanted. The desire to protect my phone, did the opposite in my case.
Wow what a horror story. Thanks for sharing with us - may prevent another phone from dying.
Wondering if you remove the battery and not using for a few days until the water dries out before turning it on?
zcink said:
Wow what a horror story. Thanks for sharing with us - may prevent another phone from dying.
Wondering if you remove the battery and not using for a few days until the water dries out before turning it on?
Click to expand...
Click to collapse
Could be, zcink. The replacement phone is on it's way. I can remove the battery during this time it takes for the replacement to come and see what happens. Unfortunately, I think one of the following has happened:
1) Water seeped between the LCD protetcive glass, and the LCD itself, and somehow soaked in to the LCD causing mini shorts -- thus resulting in kludged text.
2) Water seeped to the phone's connecting cable where the screen input is, dried on the wires, thus creating a short -- destroying the signal.
Either way, when the liquid dry's, the mineral deposits causing the short will still exist, still causing a short. For both, repair requires disassembly, voiding my warranty. I could buy a new replacement screen from the China place for about $100, but if ATT /might/ replace it without screwing me, I'll take the chance. Just wanted to know what my chances /were/ them finding out it's got water in it.
I guess the moral is.
Don't buy from InvisibleShield, unless you use a SPARING amount of spray they they include. They include a huge bottle, and I used 2 sprays worth applied to my shield. This created enough excess to be squeegeed right into my phones body. The phone worked great for a few days, until one day at work, while I was using it -- BAM -- the screen was dead.
There isn't the water dectector there, but I'm pretty sure the technicians would notice the damaged screen.
I know those screen protectors, used them for alot of things. Using one right now actully. Its the one you wash with soap and warm water, and just let it dry, it have a static adhesive to the the scree.
I see. yeah hopefully the ATT tech will be lazy and just grant you the warranty without investigating. just play dumb. If they charge you the $400 call them up and threaten to switch to T-Mobile.
My phone died and T-Mobile was going to do nothing until I threatened to switch to ATT, then they replaced it.
I seriously doubt that they will be able to tell unless you really soaked it, next time use a dry screen protector, they work just fine, no bubbles. The only moisture sensor is on the battery, and if it was a tiny amount of moisture, there's likely no signs in the screen assembly. AT&T isn't likely going to dissect the screen to check.
Kaiser disassembly howto
I have found this one somewhere here, can't remember where... Hope this helps.
http://www.mediafire.com/?0ly2msnybhb
Hadn't heard of that screen protector before, guess it would work well on an HTC Touch, not sure how the "full body" version works though!
gabriel31337 said:
I have found this one somewhere here, can't remember where... Hope this helps.
http://www.mediafire.com/?0ly2msnybhb
Click to expand...
Click to collapse
Amazing find. Thanks!
It appears to me that the screen itself is it's own modular unit. Meaning, after phone disassembly, you'd have to disassemble the actual screen itself. Further, there is no moisture indicators directly by the assembly it seems.
Knock on wood, but I'd hope a tech wouldn't go that far to determine the fault of the phone. I assume they would if theres telltale signs of water damage to the display (streaking might be a common sign.) But, maybe, just maybe, they won't.
http://www.gpspassion.com/download/HTC_Kaiser_disassembly.pdf
updating link
RemE said:
The only moisture sensor is on the battery
Click to expand...
Click to collapse
The service manual shows 4 of them, one under the battery that can be seen from the outside, one at the top and one at the bottom of the mainboard's other side, and.. one on the board that holds the bottom front panel switches, so very close to the LCD.
Personally I wouldn't have asked for a replacement phone, I'd have disassembled the phone and tried to clean it if made dirty by the liquid, bought a spare screen off ebay if it was definitely dead, and if ultimately it didn't work bought another phone off ebay for less than $400. But maybe I like risk
Here, Perfect for what you need, used it myself: http://www.mindsofwisemen.com/fileso/other/ReplacingTheLCDonaKaiser.pdf
Best wishes
Mod Edit:
Not sure if the above noted guide is officially and with permission uploaded to that site, but to give credit to members here it is (SKDVR’s Adaption of Tony Chen’s guide)
http://forum.xda-developers.com/showpost.php?p=2247685&postcount=19
i took mine apart to replace the screen; pics and info on what i did and where i got it. didn't see any water indicators near the screen when i did it, didn't think to look...
Keyboard membrane removal.
So, I've had trouble with my keyboard lately and wanted to just clean off the contacts on the membrane...but I can't seem to get the damned thing out of the plastic keyboard Middle Housing.
I have gotten everything apart so the housing is separated. Verified that I did it the way the service manual says...but i saw NOTHING about how to disassemble the keyboard from the housing.
PLZ! Pictures are good.
Try replacing digitizer screen
found that digitizer screen is above lcd and can be purcased for about $10 on ebay
hello guys,
my tytn II cant detect simcard saying the simcard is missing.
Any idea whats wrong???

Damaged Digitizer or LCD Screen? Help please :(

Hi,
Last night I knocked a small table and my girlfriends phone and a remote for the TV fell off.
We noticed that her phone now has a ring of black dots on the screen, mostly visible with a white background (E.G websites) but also from the home screen and the like.
We think she's cancelled her phone insurance, as she's never had a payment out to the company.
Can anyone tell me if its a Digitizer (What is one of these? Is it just the touch screen sensitive part of the phone?) Or the actual LCD Screen itself?
If you click on the photo it will load a larger image
Thanks for any assistance, kinda annoyed about this and wondering if I can repair myself with the parts on ebay. Or does anyone know how much HTC Charge to repair similar? Either in $USD, £GBP or €Eur, I can convert and get a ball park figure.
Hi
First of all is the phone still in warranty? If so take it back to an HTC dealer they should repair it for you for free. TD2 screens are not very good and it's a common fault. ( i had to have mine repaired after just only 3 weeks! )
The TD2 screen is made out of 2 parts, The touch screen or the 'digitizer' as you call it and a normal LCD screen underneath. You need to establish which has gone faulty.
If the touch screen still operates normally i.e the screen does not lock up or freeze and allows you to navigate normally then its the lcd screen below. If the touch screen is faulty one good way of checking is to put a piece of tape over the damaged area and try to lift it up a little to see if the marks / dots disappear and functionality can temporarily be restored.
Its hard to tell from your picture which it is..... sorry
I'm not sure how much a replacement by a dealer would cost, but i'm sure you can replace either yourself. ebay is a good place to look
Hope this helps.
I've had a reply from HTC UK who said the following:
That looks like there are a bunch of very small cracks in the screen. the black stuff is likely the Liquid Crystal from inside the display that has leaked out. If the dots get larger then it would definitely seem that the screen has got some cracks in it.
if this is the case, the standard charge for replacing the LCD is around £180 as sadly it is all one complete unit on the diamond 2, so it is not just the LCD underneath that needs to be replaced, but the whole screen assembly including the touchscreen layer and the actual LCD.
I hope this information helps you to make up your mind.
best regards,
Pete W
HTC
Click to expand...
Click to collapse
Reply was fast, I think <1hr from my first email!
I'll see if I can find any HTC Dealer who will send it off on my behalf, but may just end up buying this: http://cgi.ebay.co.uk/LCD-Screen-Di...UK_Mobiles_Accessories_RL?hash=item588362a12d
Hi mate,
had the same problem...
the item you psetd from ebay is not the one you need to change.
you need a digitizer, not an lcd screen.
i got one from ebay (http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItemVersion&item=290376721935&view=all&tid=393718237019), it includes both the lcd and the digitizer, you can check ebay to find other auctions offering the digitizer only.
you can change the digitizer on your own if you don't mind loosing the waranty of your phone.
cheers
Hi,
I had already found this: http://cgi.ebay.co.uk/Touch-Screen-...UK_Mobiles_Accessories_RL?hash=item5882e7ef74
Will buy in a bit, funds are a bit short today.
The Touch Screen's functionality hasn't changed at all though, no sticking buttons or anything. So I suspect that its the LCD Screen thats damaged but will follow you're advise as you're going to have more experiance than me (and its the cheaper part to begin with!)
Scrap the above post.. my g/f has just told me that the dots on her phone are bigger/worse. Looks like its the LCD Screen afterall
i still believe it is not the LCD.
the digitizer is actually sitted on a glass, and the LCD is below that. it is very difficult to harm the LCD. i also though it was the LCD (at least i wasn't sure which was broken) so i ordered both of them.
if you disasseble the phone you will be sure if it is the LCD or not.
i vote for the digitizer
good luck, if you need any help, i'll be pleased to help you..
Just to update, A few days after I posted and got helpful advice on here.. she called me up to say the dots have disappeared, and they have still gone now a few days after.
She said she put it in the office where she works, under a printer paper tray, and the office was warm. Something has (maybe only temporarily) fixed it.
I´m having the same exact problem my nephew dropped my phone, i already dissemble it because i was not sure of the lcd type, but when i looked at the digitizer i didn´t see any dots, so i´m not sure what to repair, TS or Digitizer, i allready tried with the tape to pull the digitizer, when it was apart i couldn´t see anything on the lcd no marks at all, opinions please.
cheers
Well F**K me! just bought a second hand diamond 2 to replace my xperia...
...seemed to work great checking it out... went home with the phone in my pocket... and as soon as I turn it on the touch screen doesn't work
dissected the whole phone only to discover the digitizer is glued to the bezel!
I ordered this from Ebay, will update if I got it working with the brand new housing + digitizer: http://cgi.ebay.it/ws/eBayISAPI.dll?ViewItem&item=380166349182&ssPageName=STRK:MEWNX:IT
fingeres crossed
Please report back here on this thread if it works
fluke said:
I´m having the same exact problem my nephew dropped my phone, i already dissemble it because i was not sure of the lcd type, but when i looked at the digitizer i didn´t see any dots, so i´m not sure what to repair, TS or Digitizer, i allready tried with the tape to pull the digitizer, when it was apart i couldn´t see anything on the lcd no marks at all, opinions please.
cheers
Click to expand...
Click to collapse
Can any one help with this matter?
fluke said:
Can any one help with this matter?
Click to expand...
Click to collapse
If you can make some photos of the digitizer and the lcd dissasembled maybe, but It seems unlikely to break the lcd when you didn't completely trashed your digitizer.
jodeltje said:
If you can make some photos of the digitizer and the lcd dissasembled maybe, but It seems unlikely to break the lcd when you didn't completely trashed your digitizer.
Click to expand...
Click to collapse
Thanks for the reply as I said previously:
I´m having the same exact problem my nephew dropped my phone, i already dissemble it because i was not sure of the lcd type, but when i looked at the digitizer i didn´t see any dots, so i´m not sure what to repair, TS or Digitizer, i allready tried with the tape to pull the digitizer, when it was apart i couldn´t see anything on the lcd no marks at all, opinions please.
cheers
Click to expand...
Click to collapse
Also the LCD didn´t had any marks at all, but i´m going to buy the TS+LCD and replaced by parts first the lcd because it´s a lot easier to replace then if the problem persists the TS.
I will post the result later when i get the parts to replace.
Superman_1122 said:
I've had a reply from HTC UK who said the following:
Reply was fast, I think <1hr from my first email!
I'll see if I can find any HTC Dealer who will send it off on my behalf, but may just end up buying this: http://cgi.ebay.co.uk/LCD-Screen-Di...UK_Mobiles_Accessories_RL?hash=item588362a12d
Click to expand...
Click to collapse
Can anyone confirm the above link as being both Lcd and Digitizer? I'm sure it doesn't mention it in the listing but the picture looks like it's showing both connectors.
Most likely only the LCD that's my conclusion if you look at the sellers store.
But to be sure e-mail the seller and ask.
http://stores.shop.ebay.co.uk/Elect...QQ_sidZ195653022?_nkw=diamond+2&submit=Search
Soooooo, as I've already posted here, My digitizer was busted on the phone I just bought... what I didn't tell was that I ordered a digitizer, then checked if I could remove it easily...came to the conclusion that I couldn't... and ordered a digitizer+housing so I could easily fit it on.
the mail brought me the digitizer today, and while knowing a better solution was on it's way I couldn't resist and try if I could make it work.
Turns out it super easy to seperate the digitizer from the bezel using a hairdryer (softening the glue) and a knife:
Take your phone apart, just the 4 screws, click the plastic center off it. Remove the digitizer cable, the touchscreen cable and the speaker cable.
now you are able to remove the green plate which holds all chips and stuff.
underneath that is the screen, lift it up gently going under it from the gap the removal of volume buttons leaves, put it away safely.
Now remove the speaker, the buttons under the zoom bar, and the power button(don't forget the the power button, and rubbery thingy that falls out of the bottom, the hole needs to be at the bottom when putting it back in).
your phone should be completely empty by now... just the front and the digitize glued together.
make the front of the phone reaaaaaaaaaallllly hot, put the knive between the metal and the digitizer (I started at the part where the zoombar is) and gently push it between the two parts... (from the inside of the phone to the oudside). Now just keep the whole thing above the dryer to keep it warm and slowly slice your way around the phone (no secret wires are there that you can cut through).
I used some random glue I had lying around to glue the front back to the new digitizer... perfect!
so the screen is like new now
ps bought this digitizer: http://cgi.ebay.nl/Touch-Screen-Dig...wItemQQptZPDA_Accessories?hash=item45eed6effc
Thanks for that jodeltje.
It sounds exactly the same as when i replaced the digitizer on an Omnia. Really not as hard as one might imagine. Taking your time and being careful are the most important things.
Hey guys,
I came into same boat last night.
Dropped my T-Mobile MDA Compact V from 2.5ft table, Backwards (Not towards LCD) and now it has black dots on screen. I guess the LCD has pressed backwards by chip sets.
Here is a screenshot.
I think its LCD damaged but I don't have cash to replace nor device warranty.
Do you think the problem solves eventually? Coz once I had dropped sony mobile and it too had same issue but solved after many days.
Hopefully it solves.
BTW; does LCD affixed to Digitizer? by seeing service manual, it doesn't look like it is. And I afraid to get cheap hongkong LCD screens for about 30$ since they won't be true quality display. i.e blueish.
Thanks...
Best Regards
hello CRACING,
sorry about what happened to you...
from the picture i can say that you have a problem with the digitizer...
your LCD is ok.
i tend to have this problem over and over again the last 1,5 years... i replace the digitizer (or the glass on which the digitizer is attached to) every 3-4 months..
yes the ones you get from ebay are not that good quiality, but well it keeps the phone working...
if you need assistance on replacing the digitizer, i can help you, by providing pictures and istructions...
cheers

How durable is our HD2?

Hi,
Got my HD2 couple months back and using it with silicon cover since beginning but now I want to take the cover off and show the real beauty of the phone to everyone but I am too scared to take the silicon cover off because I am clumsy and I drop my phone way too frequently.
I know the phone looks very durable but exactly how durable is it??? can people share some experiences like oh I dropped it from 5ft and it was intact or oh I dropped it from 2ft and the screen broke etc etc.
I used to have HTC Kaiser/tilt and I dropped it way too my times without any covers but it never gave up on me.
PS: I know there is no real way to define durability of a cellphone but u know there are some cellphones which are really delicate and u have to handle them with extra extra care. While there are some like the kaiser who are made for rough use. Just want to know which category our HD2 belongs to?
not very. i've cracked my screen twice.
Osca said:
not very. i've cracked my screen twice.
Click to expand...
Click to collapse
oops!!! sorry about that!!!
did you drop it screen facing down? or on some corner of the phone?
I've used mine without any sort of protection since the day it was released in US (end of March). It does not have a single scuff, mark, or scratch anywhere. I just dropped it for the first time a week ago from a counter roughly 2.5 feet onto a hard tile floor and still no scuff, mark, or scratch (I don't know how it fell as it was dark when it happened and I was looking in a different direction; turned my head while headphones were plugged in so it pulled it off the counter).
I'm extremely happy with the durability of the HD2.
Since Nov
Ive had my HD2 since Nov last year...
No cover no protection.. and it looks like new.. I dont know how you managed to break the screen twice.. you probably throw that phone in some weird angles.. but really does last well!
dropped mine from my lap getting out of my low car onto the bitumen and fell back down perfectly flat. absolutely smashed the screen but 2 months later its still working fine and waiting for it to die before replacing the screen. i work installing solar panels (PV) on roofs, crawling though ceilings, etc. sees alot of abuse so while the screen smashed the components inside are well placed. had it before america could get it (in australia)
i got it since 10 months now, without any cover. screen is absolutely clean, but the rest looks a bit used, but not that bad
a friend is using it without respect. throwing it over the table and such things, he never broked something on the phone.. the screen stopped working one time and he needed it to replace cause that, but it didnt break xD
another friend broke his screen when his hd2 fellt on a freakin spoon on the floor (WTF did that spoon on the floor?)
Had it 2 1/2 weeks, no scratches, no scuffs. Just annoying dust under the screen
I have mine almost a year now.
A few weeks ago he started acting weird. Screen flipped sideways and putted speaker on.
I've send it to repair and they replaced the motherboard. Everything is ok now again.
No scratches after such a long time with no screen protector.
ive dropped mine once from about 3 fet and it only made a slight scuff on the corner
ive always had a screen protector but never any other protection and it looks great for the past 4 months
very happy with it
rr5678 said:
Had it 2 1/2 weeks, no scratches, no scuffs. Just annoying dust under the screen
Click to expand...
Click to collapse
If you get dust under the screen, then it is a factory defect. Since the screen is glued to the LCD, somewhere around the edge it's not completely sealed. I have had mine for 7 months now and I do not have even ONE spec of dust under the screen, and I carry it in my pocket without any protection at all, all the time.
Halle said:
If you get dust under the screen, then it is a factory defect. Since the screen is glued to the LCD, somewhere around the edge it's not completely sealed. I have had mine for 7 months now and I do not have even ONE spec of dust under the screen, and I carry it in my pocket without any protection at all, all the time.
Click to expand...
Click to collapse
When I say dust, I mean there were a couple of hairs in the screen when I got it. They don't affect any viewing pleasure so I didn't return it

[Q] Think i broke my LCD behind the glass :(

So i dropped my hd2 on the street, i didnt have my gel cover on today too. the glass is perfectly fine, it landed on the back camera and shattered the camera lens. and all i get on the screen is a few blue lines.
the back battery cover got scratched up too
i was thinking this will fix it. i dont care about the rear, i just want the screen to work again.
http://cgi.ebay.com/OEM-HTC-HD2-T85...957783?pt=PDA_Accessories&hash=item483c93b297
has this happened to anyone?
here are the pics :/
Definantly broken LCD... I'm going to fix my own phone in a couple of days, it doesn't seem like it very advanced.. If you can retrace and remember your steps, it shouldn't be a hard procedure.
I agree with Decoid, you'll need to buy a new LCD.
BTW What height did it fall from? It looks more like something drove over it :O
Sent from my HTC Incredible S using XDA App
drove? id say campfire ive dropped my phone 3 times usually a 2 to 3 foot hight (seems to want to commit suicide when im sitting down ) and im already ****ting bricks thinking it broke, but it hasnt. youc an probably go on craigslist and get a broken one that has a working lcd and jsut place both digitizer and LCD
poor phone ;(
Oh my Buddha :-O Having looked at first post image I assume you dropped that on the street while sat down on the open deck roof of a 30 floor tower !!! ...
Ouch I feel your pain. My screen had shattered (digitizer) but somehow the LCD didn't crack. I was happy that it was just the glass and not the LCD.
Um I hope this helps check the youtube vid on how to take your LEO apart
http://www.youtube.com/watch?v=cL-jnUKufC4

Shattered screen, literally 30 days in...

So, long story short, I've had my Moto z3 play for exactly 30 days now, last night I dropped it from MAYBE, 3 feet off the ground and it landed face down, front screen is cracked / spider-webbed all over, just wondering what experiences anyone has between Motorola doing a repair, local repair shops, and doing it yourself... I don't have the accidental damage insurance Moto offers, but I love this phone and have to figure something out..
Any input would be GREATLY appreciated...
Wish I could help, but I got no info to share except that when/if you get a new one . . . TEMPERED GLASS SCREEN PROTECTOR! Saved me a few times.
bdizzle1686 said:
So, long story short, I've had my Moto z3 play for exactly 30 days now, last night I dropped it from MAYBE, 3 feet off the ground and it landed face down, front screen is cracked / spider-webbed all over, just wondering what experiences anyone has between Motorola doing a repair, local repair shops, and doing it yourself... I don't have the accidental damage insurance Moto offers, but I love this phone and have to figure something out..
Any input would be GREATLY appreciated...
Click to expand...
Click to collapse
The screen is very simple to replace I had to replace it when I shattered my screen. Bought one off eBay I think for 50$. Just use a heat gun to loosen the adhesive on the sides. Took me about 15 minutes to do.
Just an update, got it replaced at a local phone repair shop, pretty happy with it other than 1 issue, when I power off the phone, then power it back on, the screen is completely black, even though I can hear the hello Moto boot animation, and can feel the vibrations when I touch the screen. However, if I boot to recovery/bootloader mode and THEN power it on, the screen works just fine. Anyone have any ideas?
Cleanser2012 said:
The screen is very simple to replace I had to replace it when I shattered my screen. Bought one off eBay I think for 50$. Just use a heat gun to loosen the adhesive on the sides. Took me about 15 minutes to do.
Click to expand...
Click to collapse
I broke my screen after a week (phone is nice but isn't durable at all).
I'm worried about screen quality. If I get a replacement, are they all the same? Or are some better? It wasn't as bright as I'd hoped to begin with so I don't want it to get worse.
stovo06 said:
I broke my screen after a week (phone is nice but isn't durable at all).
I'm worried about screen quality. If I get a replacement, are they all the same? Or are some better? It wasn't as bright as I'd hoped to begin with so I don't want it to get worse.
Click to expand...
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The only difference I've noticed is that on my new replacement screen, it doesn't have the Motorola/Moto lettering logo on the front bottom chin of the screen, as it originally did, other than that I haven't noticed any difference in quality, brightness, etc..
Sorry about your phone. Same thing happened here - phone fell like 2 feet (with a screen protector) and bam, done. A new screen didn't help in my case. I replaced the fpc connector as well and nope, no go. These phones are extremely fragile. I say abandon ship, bite the bullet and get a new phone.
burnxtc said:
Sorry about your phone. Same thing happened here - phone fell like 2 feet (with a screen protector) and bam, done. A new screen didn't help in my case. I replaced the fpc connector as well and nope, no go. These phones are extremely fragile. I say abandon ship, bite the bullet and get a new phone.
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Think I may do the same. Have my moto x4 for a backup. Other than freezing up (which I could probably fix) it's not bad. I really wanted the amoled screen, but very disappointed with the brightness in daylight. Plus I don't want to pay $50+ only for it to not work as yours did. Isn't worth it imo. Which is to bad since I really like the moto interface.
Anyone know of a good replacement?
Any phone is apt to have the screen shatter without a case when dropped, while that doesn't help I want to link a video showing the Z3 Play screen is not that easy to break. The Poetic Karbon can be had for less than $10 which gives adequate drop protection it seems.
fivefour said:
Any phone is apt to have the screen shatter without a case when dropped, while that doesn't help I want to link a video showing the Z3 Play screen is not that easy to break. The Poetic Karbon can be had for less than $10 which gives adequate drop protection it seems.
://youtu.be/_PlQvqznx4k
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This is true. When I dropped and shattered mine, (64gb Moto Z3 Play Unlocked) I had just purchased the device 5 days prior from Target (they had it on clearance for $150, and they screwed up big-time, they had it listed as the 32gb variant, even though the box specifically said 64gb lol), anyways, I dropped it with NO case, and NO screen protector, onto concrete from about 3 feet off the ground..
However, now I have the Lenovo official aluminum bumper case that's compatible with mods, as well as a tempered glass screen protector, and have dropped it at least 4 or 5 times on a hard wood floor, from about 5-6 feet up, and has not even affected it...

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