[Q] Nexus 6 on verizon roaming on telus - Nexus 6 Q&A, Help & Troubleshooting

Hello all,
On my Verizon LG G2 VS985 when roaming in Canada on telus I could get lte.
Same sim card in nexus 6 does not get me lte. Can anyone shed some insight on this as to why?
Any help will be much appreciated, thanks!

do you have data roaming and national data roaming enabled in the main settings, more, cellular networks..?

Did you have both phones at the same spot and swap your sim card and one got LTE and the N6 did not? That's probably the best way to test.

simms22 said:
do you have data roaming and national data roaming enabled in the main settings, more, cellular networks..?
Click to expand...
Click to collapse
I do, the data works when roaming, but I don't get lte.
jawmail said:
Did you have both phones at the same spot and swap your sim card and one got LTE and the N6 did not? That's probably the best way to test.
Click to expand...
Click to collapse
I haven't done back to back swapping, but my brother got his nexus 6 first, and us standing beside each other I had lte, he did not. Now in places where I had lte on my g3, I do not with my nexus 6.
I have it with I believe, so I will test back to back. But I'm not sure when I will have time for that yet. Next few days.
Thanks to the both of you!

simms22 said:
do you have data roaming and national data roaming enabled in the main settings, more, cellular networks..?
Click to expand...
Click to collapse
jawmail said:
Did you have both phones at the same spot and swap your sim card and one got LTE and the N6 did not? That's probably the best way to test.
Click to expand...
Click to collapse
Quoting both of you again only for notification purposes.
Both phones side by each, LG G3 VS985 gets LTE roaming on telus, nexus 6 does not. Neither get LTE roaming on Rogers. On the G3 I can specify telus LTE , but that doesn't work, I have to wait for LTE after selecting the telus hspa network.
Not sure if these are any good, or helpful, but I am attaching 4 logs. Two from the G3, one successfully getting LTE from telus, one failing to get LTE on Rogers. Other two from nexus 6, both shortly after connection drops on telus (when I presume it's trying to get LTE and failing).
Again, if anyone can help, I'm all ears. Thanks!!

Here is the last post to me from the other thread where I started this investigation :
http://forum.xda-developers.com/cro...ress-please-leave-im-updating-t2871269/page94
Product F(RED) said:
I don't know if it's a Verizon thing, but it seems like LTE roaming is dependent on the software, not necessarily the SIM (at least for Verizon).
Here, you can see the G2 had to be updated just to support LTE data roaming:
http://www.androidpolice.com/2015/0...ed-calling-1-0-improvements-lte-data-roaming/
So I'm wondering if there's something that need to be updated to enable this. Otherwise, this should work fine. I cannot think of a single reason for this not to work. Telus uses LTE Band 4, which both your Nexus 6 and LG G3 support. T-Mobile's main LTE frequency is also LTE Band 4, and that's the most popular carrier to use the N6 on. So it's gotta be a Verizon-specific configuration file on the phone or something.
Click to expand...
Click to collapse
I think Product F(RED) may be onto something, if the G2 needed an actual OTA update to enable LTE roaming.

How about LTE while we roam on Rogers, that would be way more advantages to us since Rogers has way better coverage then Telus
Sent from my Nexus 6 using XDA Free mobile app
---------- Post added at 07:38 PM ---------- Previous post was at 07:29 PM ----------
There is more to it then we think, when I gas a Verizon GS5 I would only roam on Rogers, my wife with her Verizon GS5 roams on MTS, mine would not even see MTS
Sent from my Nexus 6 using XDA Free mobile app

It depends on the PRL you have. Its a software thing. By the way, Telus and Bell share towers up here in the land of the great cold, much much better coverage than Rogers. And I mean, much better. Rogers has huge gaps in coverage. And all cellular networks are nonexistent once you get off the beaten path...

I'd like to revive this thread, as we are still not getting LTE while roaming in Canada on our non vzw Nexus s.
Verizon,Motorola, and Google support have been no help.
Can ananyone help?
Thanks in advance

Update: VZW Nexus 6 gets LTE when roaming no matter what. Stock or custom rom, rooted, unlocked, different recovery.
Non VZW nexus 6 does not get LTE when roaming no matter what.
The imei is the only thing left that could be causing this.
Any suggestions?
Thanks in advance.

So after a long lengthy process with VZW, they finally after 9 monthes allow non VZW Nexus 6 devices to roam on LTE, Thank you @Enigmafied ???

Related

HTC Raider recognized by ATT?

Just wondering if the HTC raider (international version of vivid) will be recognized by ATT's imei database. I'm trying to keep my unlimited medianet plan
No it won't. Using two of them on medianet plans
i would say they probably can, especially if you use more data than say a MEdia Net user would use, that would raise some flags.
newter55 said:
No it won't. Using two of them on medianet plans
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Click to collapse
Excellent exactly the answer I needed! BTW can you access LTE with it or are you only on 3G/3.5G?
n4v1n said:
Excellent exactly the answer I needed! BTW can you access LTE with it or are you only on 3G/3.5G?
Click to expand...
Click to collapse
For LTE you would need an LTE capable sim card. For 4g youd need a capable 4g sim card, for 3g you'd need a 3g capable sim card. Sim cards are backwards capable but not forwards.
Sent from my HTC PH39100 using XDA App
travisxcore said:
For LTE you would need an LTE capable sim card. For 4g youd need a capable 4g sim card, for 3g you'd need a 3g capable sim card. Sim cards are backwards capable but not forwards.
Sent from my HTC PH39100 using XDA App
Click to expand...
Click to collapse
That was not my question. WHat I was asking was can he get LTE using the medianet plan.
n4v1n said:
That was not my question. WHat I was asking was can he get LTE using the medianet plan.
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Click to collapse
No, its not an LTE capable APN. LTE has a totally seperate RAN and Core network from the 2G/3G RAN and Core Network.
PTA is LTE APN you should be using.
using the MEdia Net plan with the Vivid is like driving a Ferarri with a Yugo engine.
---------- Post added at 11:20 AM ---------- Previous post was at 11:18 AM ----------
travisxcore said:
For LTE you would need an LTE capable sim card. For 4g youd need a capable 4g sim card, for 3g you'd need a 3g capable sim card. Sim cards are backwards capable but not forwards.
Sent from my HTC PH39100 using XDA App
Click to expand...
Click to collapse
incorrect, you need 4 things:
1. LTE SIM Card
2. LTE Data Plan
3. LTE device
4. LTE network
even if you dont live in an LTE market, you still need 1-3. otherwise you end up changing APN's and not getting a good experience.
Its not a question of if youd gave a good time doing it. I mean if the dude wants to use a medianet plan on a lte phone obviously he dgaf bout having a good time using this thing.
It is possible as asked. No you can't get LTE but yes you can get data.
Sent from my HTC PH39100 using XDA App
travisxcore said:
Its not a question of if youd gave a good time doing it. I mean if the dude wants to use a medianet plan on a lte phone obviously he dgaf bout having a good time using this thing.
It is possible as asked. No you can't get LTE but yes you can get data.
Sent from my HTC PH39100 using XDA App
Click to expand...
Click to collapse
yes, he can get data, however, eventually he will get caught.
This is incorrect:
travisxcore said:
For LTE you would need an LTE capable sim card. For 4g youd need a capable 4g sim card, for 3g you'd need a 3g capable sim card. Sim cards are backwards capable but not forwards.
Sent from my HTC PH39100 using XDA App
Click to expand...
Click to collapse
For LTE you need a LTE SIM
For "4G"(HSPA/HSPA+) you need a 3G SIM... because it's really 3G.
For "4G (UMTS that the vivid calls 4G) you need a 3G SIM
My co-worker bought a Vivid and they did not replace his SIM... his phone worked fine as far as he knew until I asked if he was digging the LTE they had turned on a day earlier... He had no LTE, but was cruising along at HSPA+ speeds just fine... went to the AT&T store, got the right SIM and PRESTO! LTE.
Same SIM he had had since his 3G Blackberry Curve... no way was it a "4G SIM"
ClippinWings said:
This is incorrect:
For LTE you need a LTE SIM
For "4G"(HSPA/HSPA+) you need a 3G SIM... because it's really 3G.
For "4G (UMTS that the vivid calls 4G) you need a 3G SIM
My co-worker bought a Vivid and they did not replace his SIM... his phone worked fine as far as he knew until I asked if he was digging the LTE they had turned on a day earlier... He had no LTE, but was cruising along at HSPA+ speeds just fine... went to the AT&T store, got the right SIM and PRESTO! LTE.
Same SIM he had had since his 3G Blackberry Curve... no way was it a "4G SIM"
Click to expand...
Click to collapse
AT&T has had 6 revisions of SIM card, as long as you have a SIM card with the digits 25 in 9th/10th place, you have an LTE SIM card, and what i was talking was requirements for LTE, separate RAN and Core network. those 4 things drive the ability for you to be provisioned in the HSS (LTE equivalent of the HLR in the 3g network) you just proved my point above, "got the right SIM and PRESTO! LTE." SIM, IMEI, rate plan drive whether or not you get provisioned in the HSS.
i could go into more detail, however, I'm feeling lazy and tired at the moment.
i am betting they can see what device he has, even if international, AT&T probably has a range of IMEI for the HTC holiday and i am betting it is within that range,
When I got my Atrix 4G they gave me a 4G sim card. 4G is different from 3G(+) It uses the same protocol yes but they upgraded the way the data is handled. As we all know 3G(+) was limited to 7.5mpbs. When I had the Atrix I was getting ~13mbps. There is a difference, and I've seen and researched it. Don't think I would put something in the General Knowledge Thread if I knew nothing about it
travisxcore said:
When I got my Atrix 4G they gave me a 4G sim card. 4G is different from 3G(+) It uses the same protocol yes but they upgraded the way the data is handled (mainly its a modem upgrade). As we all know 3G(+) was limited to 7.5mpbs. When I had the Atrix I was getting ~13mbps. There is a difference, and I've seen and researched it. Don't think I would put something in the General Knowledge Thread if I knew nothing about it
Click to expand...
Click to collapse
the Atrix is a 14.4mbps device. APN you probably were using was Phone, its not as limited like wap.cingular is.
HSDPA devices were 7.2, HSPA+ devices are usually 14.4 or higher
Original "4G" devices:
Inspire: 14.4mbps
Infuse: 21.mps
Atrix: 14.4mbps
Thrill:14.4mbps
does the SIM card have the digits 25 in the 9th and 10th place? they have had 4G sim's out for a while.
You have to have 4G sim to access the APN is what I'm getting at. Just like you have to have an LTE sim to acess the LTE APN. I'm just dumbing it down so someone won't expect changing their APN to work. Now I have an LTE sim, I exchanged phones quite a few times before I stuck with this one.
As for actually data speeds I've gotten -
3G is ~1 (tested on iPhone4, bud hasn't changed his simcard in years)
3G+ is ~5 (tested on LG Quantum)
4G is ~13 (tested on Atrix 2)
4G LTE is ~ 26 (tested on HTC Vivid)
travisxcore said:
You have to have 4G sim to access the APN is what I'm getting at. Just like you have to have an LTE sim to acess the LTE APN. I'm just dumbing it down so someone won't expect changing their APN to work. Now I have an LTE sim, I exchanged phones quite a few times before I stuck with this one.
As for actually data speeds I've gotten -
3G is ~1 (tested on iPhone4, bud hasn't changed his simcard in years)
3G+ is ~5 (tested on LG Quantum)
4G is ~13
4G LTE is ~ 26
Click to expand...
Click to collapse
yes, that sounds about right, i dunno where you are man, I've only seen 10mbps down and that was at 2:30 AM. LTE i have averaged that in NYC.
Around the Charlotte, NC area. It really depends on where I am. Some towers give me ~23. Others ~28. I got ~5mps in Concord, NC. Its horrible how much it varies in just a couple of miles.
travisxcore said:
Around the Charlotte, NC area. It really depends on where I am. Some towers give me ~23. Others ~28. I got ~5mps in Concord, NC. Its horrible how much it varies in just a couple of miles.
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Click to collapse
interesting...
Yup. I like having AT&T here. We got the backhaul (4G) a month after the Inspire's release. A good 70% of 3G areas don't even have the backhaul implemented yet (hence the reason people stating they switched cards and got no speed difference). This one guy had an inspire was only getting E around here. He got his sim card switched and out of nowhere he got 4G. Its kinda funny how the coverage doesn't overlap like one would imagine.
travisxcore said:
Yup. I like having AT&T here. We got the backhaul (4G) a month after the Inspire's release. A good 70% of 3G areas don't even have the backhaul implemented yet (hence the reason people stating they switched cards and got no speed difference). This one guy had an inspire was only getting E around here. He got his sim card switched and out of nowhere he got 4G. Its kinda funny how the coverage doesn't overlap like one would imagine.
Click to expand...
Click to collapse
Hmmm, very interesting, I wouldn't like Charlotte as its a mostly 1900mhz market. Poor building penetration.
I've heard people say that, and honestly I've had no issue what so ever with it. I have never dropped signal inside a building. I do get poor signal in parking garages, and old buildings though, but thats kind of expected. Haha.

Why don't I get LTE on ATT, in NYC?

I just got the Moto X last week and I never see 4G LTE. I only see 4G.
I live in NYC, we should have LTE here??
Is your sim 4g enable , is your phone tarif a 4g one
Sent from my XT1052 using Tapatalk
Were you on AT&T before? I know NYC is notorious for poor reception on AT&T
That's not true. I get LTE all over NYC and the five boroughs when I'm there
MOTO X
virtuewill said:
I just got the Moto X last week and I never see 4G LTE. I only see 4G.
I live in NYC, we should have LTE here??
Click to expand...
Click to collapse
What is the difference? 4g is 4g lte. Same thing. LTE is just an acronym for long term evolution.
aviwdoowks said:
What is the difference? 4g is 4g lte. Same thing. LTE is just an acronym for long term evolution.
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Click to collapse
While technically 3G according to some, ATT and T-Mobile in the USA refer to their HSPA+ networks as 4G due to their theoretic max speed (T-Mobile's is 42mbps in many areas) being faster than their UMTS/HSPA and other 3G network technologies.
Where 4G LTE means 4G using LTE.
So for ATT/T-Mobile... saying 4G isn't the same as saying 4G LTE.
I'm not sure if carriers outside of the USA do the same.
Since Verizon has EVDO Rev A and B (3G), and LTE (4G), when it comes to Verizon saying 4G is the same as saying 4G LTE.
But if you want to get technical, even the LTE in use today, didn't meet the original ITU definition of 4G anyway, but that is another story.
---------- Post added at 09:54 AM ---------- Previous post was at 09:39 AM ----------
virtuewill said:
I just got the Moto X last week and I never see 4G LTE. I only see 4G.
I live in NYC, we should have LTE here??
Click to expand...
Click to collapse
It depends.
One scenario I've seen ATT users complain of not getting LTE in areas where ATT has LTE coverage is when they purchased a Developer Edition X, and while switching to it, gave ATT the IMEI for the X. Since the IMEI doesn't match their DB, ATT often adds it as a 3G or HSPA+ device only, and it wont get LTE speeds. One way around this is to have an LTE device capable of using a nano on your account first, and then just moving the SIM to the X when you receive it. (we did that with my sister in law's HTC to X swap. We went to the ATT store and got her a Nano sim using an adapter for her HTC, then when the X arrived, we just moved the SIM and her X got LTE).
If you are trying to use a Verizon X (which is sim unlocked), it doesn't support the frequencies used by ATT for LTE, so it wont get better than HSPA+.
Of course if your X is an ATT Branded device (XT1058 with the ATT logo on the back, and all the bloat), and have a newer, LTE compatible, SIM, you should get LTE where ever ATT has their LTE service deployed, including NYC.
One thing I don't know is.. if the LTE network is "over capacity" in that area, might the phone fall back to HSPA+ instead?
KidJoe said:
While technically 3G according to some, ATT and T-Mobile in the USA refer to their HSPA+ networks as 4G due to their theoretic max speed (T-Mobile's is 42mbps in many areas) being faster than their UMTS/HSPA and other 3G network technologies.
Where 4G LTE means 4G using LTE.
So for ATT/T-Mobile... saying 4G isn't the same as saying 4G LTE.
I'm not sure if carriers outside of the USA do the same.
Since Verizon has EVDO Rev A and B (3G), and LTE (4G), when it comes to Verizon saying 4G is the same as saying 4G LTE.
But if you want to get technical, even the LTE in use today, didn't meet the original ITU definition of 4G anyway, but that is another story.
---------- Post added at 09:54 AM ---------- Previous post was at 09:39 AM ----------
It depends.
One scenario I've seen ATT users complain of not getting LTE in areas where ATT has LTE coverage is when they purchased a Developer Edition X, and while switching to it, gave ATT the IMEI for the X. Since the IMEI doesn't match their DB, ATT often adds it as a 3G or HSPA+ device only, and it wont get LTE speeds. One way around this is to have an LTE device capable of using a nano on your account first, and then just moving the SIM to the X when you receive it. (we did that with my sister in law's HTC to X swap. We went to the ATT store and got her a Nano sim using an adapter for her HTC, then when the X arrived, we just moved the SIM and her X got LTE).
If you are trying to use a Verizon X (which is sim unlocked), it doesn't support the frequencies used by ATT for LTE, so it wont get better than HSPA+.
Of course if your X is an ATT Branded device (XT1058 with the ATT logo on the back, and all the bloat), and have a newer, LTE compatible, SIM, you should get LTE where ever ATT has their LTE service deployed, including NYC.
One thing I don't know is.. if the LTE network is "over capacity" in that area, might the phone fall back to HSPA+ instead?
Click to expand...
Click to collapse
Thanks man. That is a good point about the IMEI. I'll check that later. It asked me to check during activation but I didn't want to.
I called ATT yesterday and they said something wrong with provisioning. They saw I was only connected to the 3g signal. They fixed the provisioning but nothing changed. Either it's the IMEI or I'll just let the store figure it out
virtuewill said:
Thanks man. That is a good point about the IMEI. I'll check that later. It asked me to check during activation but I didn't want to.
I called ATT yesterday and they said something wrong with provisioning. They saw I was only connected to the 3g signal. They fixed the provisioning but nothing changed. Either it's the IMEI or I'll just let the store figure it out
Click to expand...
Click to collapse
Is your device an ATT branded X? or from other carrier or dev edition? If its ATT branded, they should be able to fix it.
If its from other carrier or its the Dev Edition, they might spin their wheels. If you run into that, try having them switch you to another ATT phone that is LTE, then move the sim to your X (without telling them you are switching or updating the IMEI on your account), OR try working with their phone support, telling them you are switching devices, and giving them the IMEI for an ATT LTE compatible phone instead of the one from your X.
There was discussion in another thread, but I don't remember which, where others with GSM Dev X trying to get them working on ATT ran into this problem, got a run around, couldn't get it fixed, and were stuck on HSPA+. The using the other LTE phone trick was used successfully. In addition, someone, who apparently works for ATT, was in that thread and via PM conversations (to get account info, etc) was able to fix this for Dev X users and get them working LTE on ATT.

Will VZW version work on AT&T?

Just wondering if the VZW variant will work on AT&T, I know it works on T-Mobile but not sure about AT&T.
bose301s said:
Just wondering if the VZW variant will work on AT&T, I know it works on T-Mobile but not sure about AT&T.
Click to expand...
Click to collapse
Yes, I bought a new one yesterday and just popped in my at&t based net 10 card switched to global and put in the apn.
Big question is will LTE work?
Me thinks no
I'm on AT&T with my VS980, but HSPA+ is what you will get (I understand there is some very small areas where you may get LTE). That said, I am ok with the speeds on my device, no problem for me with browsing, email, forums, mms, youtube etc...
AT&T LTE is different band
The VZW LTE band is (block C, band 13) which I believe is 746-787MHz. The AT&T band is band 5 (I think it's 850MHz range). I think it's more complicated since not all bands for AT&T cover the continental US - refer to this http://en.wikipedia.org/wiki/Cellular_frequencies for more exact info. I am guessing that the radio hardware in the phone can probably handle all the bands (just assuming the SOC's etc. are designed to cover all current LTE bands) but probably radio drivers and possibly antenna designs need to set the proper bands for the carriers network. So my take is while theoretically it *could* work it probably won't work due to software configuration issues that would need to be addressed at the driver level.
There is a thread in the qa section that has some good detail "Working AT&T LTE for Verizon G2"
It will work because I popped in a straight talk/ ATT Sim into a VS980 just the other day. I configured the APN and was able to send/receive texts, make calls and browse the internet. I pulled about 7mpbs according to speedtest.
OK ? I have a Verizon lg g2 with at&t and I can not for the life of me get data how do I get data maybe I need a correct APN my phone only shows bars no h no 4g no nothing any help I would be appreciated thanx
Sent from my LG-VS980 using XDA Free mobile app
try theses apn settings.
http://apn-settings.com/us/att-apn-settings/
I only get H. No LTE
---------- Post added at 06:06 PM ---------- Previous post was at 06:05 PM ----------
Just have this annoying ass Sim card symbol in the status bar with a ? Inside it

Help with LTE Connection Problems

Hi, I have the Moto X 2014 pure edition and I am on consumer cellular. Consumer cellular is basically AT&T if you have not heard of it. My problem is my LTE connection. When I turn my phone on in the morning, I have an LTE signal. When my LTE signal goes under two bars I get pushed down to HSPA. However, once I go to HSPA my phone never goes back to LTE even when I know I have full bars. I have tried multiple APN settings so I don't believe that they are the problem. I will post screenshots from LTE discovery. This app shows the spinal strength of the connection. Both screenshots are from the exact same location within 20 seconds of each other. The only reason I got the LTE signal is because I set my phone to LTE only mode which I can't keep it in because I there is not volte here. Please help. Thanks in advance.
I think AT&T sells the XT1097 and that's because the pure edition is one band missing that your company uses, the same happens in Latin America. Here some information you can use https://forums.motorola.com/posts/889129c231
I also saw that when I was researching the problem. However, LTE discovery shows I am using band 4 which is available on my phone. If I update to lollipop, it will unlock more bands but I don't want to update yet because of the many bugs.
Konner27 said:
I also saw that when I was researching the problem. However, LTE discovery shows I am using band 4 which is available on my phone. If I update to lollipop, it will unlock more bands but I don't want to update yet because of the many bugs.
Click to expand...
Click to collapse
Searching found this
AT&T 4G HSPA and HSPA+ use 850Mhz(Band 5) and 1900Mhz(Band 2) bands but it all depends on area if they own a license. LTE uses Band 17(700Mhz), Band 5(850Mhz), Band 2(1900Mhz), Band 4(1700/2100Mhz) currently.
Depends of the area you are, if you are some place where the band 4 is available you will have LTE as soon you leave signal will lost, as I said the pure edition XT1095 supports only bands 2,4 and 17 and Lollipop enables bands 3,5 and 7, so I am guessing that the band you are missing is the 5.
That is a great point. However, I haven't moved more than a couple blocks to school. Once LTE becomes weak enough to drop down to HSPA, the phone doesn't reconnect to LTE once the signal is strong enough. I can turn on LTE only and it will switch to LTE with three or four bars of LTE.
Get a new phone?
I just got the phone about 2 months ago.
That happens to me as well. I know I'm on a place where there's LTE coverage, but the phone never connects to it, even though in the network option I have 4G as preferred network type. I can only get it to connect to LTE by going to the dialer and entering *#*#4636#*#*, Phone information and forcing it to connect to LTE Only.
Are you also on KitKat?
Konner27 said:
Are you also on KitKat?
Click to expand...
Click to collapse
Right now I'm on Lollipop, but the problem did happen when I was on Kit Kat as well.
Sent from my XT1097 using Tapatalk
Are you on native at&t or an MVNO?
Not all MVNO's have access to LTE and that might be a reason.
I am on native at&t with a Moto X Pure Edition and I register on and maintain LTE all day long without issue.
VoLTE would be an added benefit but as of yet nobody knows if unbranded device (or in at&t parlance gray devices) will ever support VoLTE.
Dan
Consumer cellular is a MVNO of AT&T. They utilize AT&T LTE and also have roaming. It is pretty much postpaid at&t. I understand that in the lollipop update, more LTE bands are unlocked. However, the LTE band that my phone shows is band 4 which is supported without lollipop. Thanks
If Consumer Cellular is allowed access to at&t's LTE network and if you area utilizing LTE on band 4, than it sounds like you have a defective device.
An easy test would be to pop an at&t SIM into your Moto X and see if that connects to LTE properly, if it doesn't then it is your device, if does then it is your account, it could be a provisioning problem or some other issue on the account side.
You could also try it putting your SIM into another device that supports at&t LTE and see if it properly connects and if it does that would pretty much indicate an issue with your Moto X.
Dan
I talked to Motorola through online chat and I was told to try a new Sim card before they could continue helping me. I called and a new Sim card is being sent. A couple days ago, I put my Sim card into my mother's gophone that she is using on consumer cellular also. It received LTE but I couldn't test it further to see if it stayed connected to LTE because she needed it back. Also, I could input APN settings and they would save no problem.
Konner27 said:
I talked to Motorola through online chat and I was told to try a new Sim card before they could continue helping me. I called and a new Sim card is being sent. A couple days ago, I put my Sim card into my mother's gophone that she is using on consumer cellular also. It received LTE but I couldn't test it further to see if it stayed connected to LTE because she needed it back. Also, I could input APN settings and they would save no problem.
Click to expand...
Click to collapse
A SIM may or may not be the answer but it is a good place to start.
In my experience this type of issue is sometimes hard to pinpoint as there could be multiple issues at play, some within your control and some not.
If you have a chance to try your SIM (for more than a few moments) in another handset capable of Band 4 LTE on at&t, that would be beneficial in pinpointing the issue, conversely it is just as helpful to take a consumer cellular or at&t sim (though an at&t might be more telling) and insert that into your Moto X and see what happens.
Another issue, though less likely is that at&t is recognizing the phone as something other than a LTE capable handset and thus not allowing it to register on LTE? Have you used your SIM an a LTE capable handset prior to your Moto X?
Dan
I'm using a PE on AT&T and have bulletproof LTE signal. Not once have I seen it drop to HSPA+ when LTE is available. My N5 does it all the time, but not the Moto X.
I'm hoping to try my Sim in my mother's or brothers phone for a longer period of time sometime soon. A new Sim card will be here soon but I don't think it is the problem but it is indeed a good place to start.
I received the replacement Sim card and it did not help. I called Motorola support and they are sending me a replacement moto x. I really hope it fixes the problem. Also, I read that some people have had bad experiences with Motorola support but I had a great experience. The support member is sending me Motorola earbuds for free because of the inconvenience! I will update this thread once I receive the replacement. Meanwhile, thanks to all who have commented their advice. I truly appreciate it!

[Q] Nexus 6 3G/LTE issues

I have a Nexus 6 that I bought from Motorola.com and am using it with an activated nano sim card on Verizon. Previously I have had no problems with getting signal (LTE or 3G) but now that it just updated to 5.1.1 I can only get 3G when network settings are on "LTE/CDMA" and I get LTE when set on "LTE/GSM/UMTS". I am in an area that has pretty strong 4G but cant get it unless I change the setting. Has anyone else had a problem with this? Also I am open to suggestions for alternate ROMS that have been found to work well on Verizon. Thanks.
jgrove64 said:
I have a Nexus 6 that I bought from Motorola.com and am using it with an activated nano sim card on Verizon. Previously I have had no problems with getting signal (LTE or 3G) but now that it just updated to 5.1.1 I can only get 3G when network settings are on "LTE/CDMA" and I get LTE when set on "LTE/GSM/UMTS". I am in an area that has pretty strong 4G but cant get it unless I change the setting. Has anyone else had a problem with this? Also I am open to suggestions for alternate ROMS that have been found to work well on Verizon. Thanks.
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Verify that you are using the correct APN. However, I believe the correct setting for you would be LTE/GSM as Verizon is a GSM carrier.
LTE/CDMA works fine for me on Verizon.
Verizon is not a GSM Carrier. They are CDMA just like Sprint. The only reason both companies use SIM cards is for LTE only.
graydiggy said:
Verizon is not a GSM Carrier. They are CDMA just like Sprint. The only reason both companies use SIM cards is for LTE only.
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Thanks for clarification! I thought AT&T was the other CDMA and the rest were GSM besides Sprint. Again, thanks for setting me straight.
AT&T and T-Mobile are GSM, Sprint and Verizon are CDMA. Just for future reference.

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