cant connect to pc no mtp no installer just charge - T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting

Hi first of all my phone is rooted and i have had no problems connecting usb to pc for awhile. I havent hooked it up to a computer in about a month. One day i tried and nothing happened on my phone or pc besides starting a charge. I have tried everything i can think of. I read something about modem settings and tried calling like 4 of them to change and none of them worked. I really want to figure this out but im out of options and writing this seems like my last resort. Iam very familiar with phones and roms and rooting installing rom ect. This just blows my mind.

Did you install the Samsung USB driver, maybe try a different cord also.
Sent from my SM-N910T using Tapatalk

It's almost for sure driver issue, I'm guessing windows 8.1 ?

Do you have USB Debugging enabled in Developer Options?

Thanks everyone. It turns out it was my phone connector. It was bad and I got it warranted. I knew it wasn't me

Related

USB issues after fresh 2.0b and .03 radio plz help

I recently switched from fresh 1.1 to fresh 2.0b and also the new radio flipz came out with. I love it and I cant wait for all the bugs to be out. I do have a kinda serious problem tho and need the advice of a droid/linux guru. Why is my usb connection not working anymore. I tried it on 3 cpus and no recognization. Also I used the dev tools and it says everythings fine. Some other things I have done is wiped->flashed etc. no luck and also installed the drivers. nothin. On a side note it does charge! thanks alot any advice would help!!!
When you say your USB doesn't work, what exactly do you mean? Do you mean that your device is no longer recognized?
If that is the case, try this (also, make sure usb debugging is enabled):
I have win 7 64 and here is what worked for me:
1. Uninstall HTC Driver (this will likely give you an error, you can ignore it)
2. Uninstall HTC Sync
3. Download and install PdaNet
4. Follow the directions when installing PdaNet
Yea basically the phone is connected cia usb cable. by using the app" dev tools" i can tell the phone and computer are communicating with each other but no notification by windows or phone and they will not Activsync, htc sync, or mount. Also if you boot to recovery it will add files. really odd but it seems to be a problem with alot of ppl. Preciate it im trying what u said right now I will post with results.
pjung1 said:
Yea basically the phone is connected cia usb cable. by using the app" dev tools" i can tell the phone and computer are communicating with each other but no notification by windows or phone and they will not Activsync, htc sync, or mount. Also if you boot to recovery it will add files. really odd but it seems to be a problem with alot of ppl. Preciate it im trying what u said right now I will post with results.
Click to expand...
Click to collapse
turn on USB debugging
USB debugging is most definitley on. I double triple check it every time. The uninstallation of htc sync and driver and the install of the pdanet did not work everything was fine until 2.1 and the radio. But I did wipe and reflash a second time
bump still strugglin comin guys someone has to have the answer
well the radio should have NOTHING to do with connecting via usb... try nand-ing back to a 1.5 and see if you can connect through adb again.. my $0.02
I have the same problem and I am using damage 1.0...The problem is that it no longer gives me any options when i plug in to my computer. I have been working on this for a few days, it really sucks cuz i don't have any other roms on my memcard so I am kinda screwed if I can't figure this out...maybe i will just wipe and start over. I am 100% sure this is not related to the radio whatsoever. Does anyone know how to change the default for when u plug into a computer...i have tried just going to settings/connect to pc. Ask me is checked, and disk drive is default. I am wondering if there is a default to clear in apps management.
bee976 said:
I have the same problem and I am using damage 1.0...The problem is that it no longer gives me any options when i plug in to my computer. I have been working on this for a few days, it really sucks cuz i don't have any other roms on my memcard so I am kinda screwed if I can't figure this out...maybe i will just wipe and start over. I am 100% sure this is not related to the radio whatsoever. Does anyone know how to change the default for when u plug into a computer...i have tried just going to settings/connect to pc. Ask me is checked, and disk drive is default. I am wondering if there is a default to clear in apps management.
Click to expand...
Click to collapse
Got it.
Go to Settings > Connect to PC
Choose away
pjung1 said:
I recently switched from fresh 1.1 to fresh 2.0b and also the new radio flipz came out with. I love it and I cant wait for all the bugs to be out. I do have a kinda serious problem tho and need the advice of a droid/linux guru. Why is my usb connection not working anymore. I tried it on 3 cpus and no recognization. Also I used the dev tools and it says everythings fine. Some other things I have done is wiped->flashed etc. no luck and also installed the drivers. nothin. On a side note it does charge! thanks alot any advice would help!!!
Click to expand...
Click to collapse
well if you are using disk drive you need to use usb ports build into the mobo. idk why but any usb that is not built in will give you problems. even on my laptop the usb ports that are plugged into the mobo dont work but the ones built in do. try that.
Avalaunchmods said:
well if you are using disk drive you need to use usb ports build into the mobo. idk why but any usb that is not built in will give you problems. even on my laptop the usb ports that are plugged into the mobo dont work but the ones built in do. try that.
Click to expand...
Click to collapse
I am not sure what u mean by mobo? but it worked on the same usb's when i first flashed, i typically use the exact same usb for everything...i have 4 ports built into my laptop and none of them work for the phone. i even tried reinstalling drivers and htc sync...idk, i just wiped, and then restored and still no go, i guess i will try a wipe w/o restore.
If you're on a desktop, he means plug the cable into the USB ports on the back of the computer chassis. The USB ports there are soldered directly onto the motherboard, where as USB ports on the computer chassis are connected by a cable to the USB headers on the motherboard. What he's saying is that the cable could've been damaged/fried/came loose, so try the ones in the back.
mrinehart93 said:
If you're on a desktop, he means plug the cable into the USB ports on the back of the computer chassis. The USB ports there are soldered directly onto the motherboard, where as USB ports on the computer chassis are connected by a cable to the USB headers on the motherboard. What he's saying is that the cable could've been damaged/fried/came loose, so try the ones in the back.
Click to expand...
Click to collapse
OiC, that isn't the problem I have tried multiple ports on all of my computers(all laptops) as well as multiple cords...idk FML, just reflashed will see if it works.
ok so i just wiped and reflashed, now i am stuck at the X loading screen and the phone is frozen...FML, is it bricked, i can still get into recovery, i have the old fresh 1.1 ROM on my card, should i just flash that, or should i just use the nandroid backup i made from stock?
ok so flashed back to stock and my computer still won't recognize my phone...any other ideas, it has to be the computer right?
bee976 said:
ok so flashed back to stock and my computer still won't recognize my phone...any other ideas, it has to be the computer right?
Click to expand...
Click to collapse
unless your phone won't charge plugged into the wall (meaning it's your phone), then yes.
Did u check with changing the cord ??
I had a similar problem after upgrading radio & fresh 2.0b. I just changed the USB cable and it worked fine. Even now it doesnt yet work with the earlier cable. Something went wrong in that front, but a diff usb cable did the trick for me. try it out
i have changed 5 cords. have messed with every setting known to man after doing so wiped and reflashed. everything i have used every usb port 1.0 and 2.0 and my phone most definitly charges ( my phones never been so charged) i am a comp prog going on my mis degree im pretty good at this and know my stuff Im just wonndering 2 things is it phone or cpu? reason I keep being so indecisive is because comp will recognize a device when it is in heroc but wont verify its a hero( ive tried all drivers) but phone connected fine b4 2.0 i duno im all out of ideas im gonna try to install the new heroc .6 and hope for the best thanks for the input guys!!!

unable to connect USB

So I've searched through threads and can't seem to find any solutions. I'm running Axura 2.1CE w/ JK3 kernel. I've used multiple cables, on different computers and none of the computers are able to even detect the device. Any thoughts?
autocorrelation said:
So I've searched through threads and can't seem to find any solutions. I'm running Axura 2.1CE w/ JK3 kernel. I've used multiple cables, on different computers and none of the computers are able to even detect the device. Any thoughts?
Click to expand...
Click to collapse
I had this happen to me a couple of times. One time i just needed to restart my phone, and at least once it was a bad flash and I just had to reflash over and master clear. never had it become a permanent problem.
used2hvatreo said:
I had this happen to me a couple of times. One time i just needed to restart my phone, and at least once it was a bad flash and I just had to reflash over and master clear. never had it become a permanent problem.
Click to expand...
Click to collapse
I've tried rebooting more than once and also it won't connect to ODIN =\
autocorrelation said:
I've tried rebooting more than once and also it won't connect to ODIN =\
Click to expand...
Click to collapse
can you not get into download mode using hardware buttons?
The usb cable that came with the phone is not working for you even after installing the proper samsung usb drivers? What windows OS are you trying on?
Make sure it is a data cable and not a charge only cable. Look at the tag that is on the cable and it should tell you what it is.
Like UpNSmoke said.. make sure your using the correct cables.
It is suggested that if your having issues with a computer recognizing your phone to plug the cable in to the USB Port that is on your Motherboard on your Computer.
I would also suggest that if you haven't already - use the drivers that are in Design Gears ODIN 1 Click Back to Stock (links also provided in the sticky here as well). These are the one's I've been using since I've had my phone - and haven't had any issues.
Another thing you can do is - plug in your phone - and then re-install the drivers while the phone is plugged in.
And lastly.. I seem to have better luck with my Windows 7 box then my work's Windows XP machine. Good luck..
used2hvatreo said:
can you not get into download mode using hardware buttons?
Click to expand...
Click to collapse
I've put it into download mode, though nothing comes up
upNsmokeAllDay said:
The usb cable that came with the phone is not working for you even after installing the proper samsung usb drivers? What windows OS are you trying on?
Click to expand...
Click to collapse
The cable I used was the one that came with the phone, what's odd is that I've never had this problem until earlier this week. I've tested it on Win7 x64 and Win7 x86
avgjoegeek said:
Like UpNSmoke said.. make sure your using the correct cables.
It is suggested that if your having issues with a computer recognizing your phone to plug the cable in to the USB Port that is on your Motherboard on your Computer.
I would also suggest that if you haven't already - use the drivers that are in Design Gears ODIN 1 Click Back to Stock (links also provided in the sticky here as well). These are the one's I've been using since I've had my phone - and haven't had any issues.
Another thing you can do is - plug in your phone - and then re-install the drivers while the phone is plugged in.
And lastly.. I seem to have better luck with my Windows 7 box then my work's Windows XP machine. Good luck..
Click to expand...
Click to collapse
Tried ODIN 1-click and every machine I've run it on is windows 7.
I haven't had any luck getting a decent connection to my phone yet either. I've tried several different drivers, x86 and x64, different versions of each. Different versions of Kies and Kies Mini. I've tried suggestions from online. Nothing has gotten me anything reliable. I almost forgot, I've tried 2 different phones also. It would be one thing if it just NEVER worked, but for it to work sometimes and other times not, mostly not, is frustrating. I'm afraid to try a new ROM since everything I see about unbricking a Captivate requires a USB connection.
You definitely need to have to have a working USB connection before flashing... and plus you need it to return to stock using ODIN.
Have you tried re-installing the drivers with the phone plugged in and no dice?
I've tried plugged in, not plugged in. USB hub, USB motherboard connection. Just about everything I've seen online I've tried. Some don't work at all and others work briefly but usually within a day refuse to work more than it does work.

[Q] Computer wont recognize phone

Ive tried uninstalling and reinstalling drivers, changed ports, changing computers, USB debugging. everything, whats wrong?
I had similar problems, and did a system restore on my Windows 7 64 computer. Some updates didn't allow the phone to mount.
I'm not saying this is your case, but it's worth a shot.
kant5t1km3 said:
Ive tried uninstalling and reinstalling drivers, changed ports, changing computers, USB debugging. everything, whats wrong?
Click to expand...
Click to collapse
A little more info would help. What is your PC specs? There are some known issues on Win7-64.
ya i have Windows 7 64 bit
Its Win7 64 I had similar trouble
first try right click Mini Kies run as Administrator, then plug in phone when Kies says to, Windows will recognize it if it has the usb drivers if not it will look for them and will install, then try again ..good luck
it worked not what. my phone doesnt show to "Mount".
You are in debugging mode, right?
rwj5279955 said:
You are in debugging mode, right?
Click to expand...
Click to collapse
ya, i am and i dont know what to do.
Now work shows the icon on my phone but it freezes when i click on it and i have to battery pull to get it back to normal.
Are you on a custom rom or stock? If custom, which rom?
i am on firefly 2.5
Hmm... Well its not the rom. Firefly 2.5 works fine for that. Any chance you've tried a different usb cable? Didn't see that in the op. Could be a bad pin/wire in the usb cable itself or on the connectors.
Also, no dirt/debris in the usb connection on the phone itself right?
Just to be clear the phone will charge when the usb is connected as well correct?
ya ive tried different cables, computers, roms everything i went into recovery with the usb plugged in and clicked mount usb and it works then but i dont want to do that every time.
still doesn't work after a few days
http://forum.xda-developers.com/showthread.php?t=993391
Here's how I fixed mine. Hope it helps.
Sent from my SAMSUNG-SGH-I897 using XDA Premium App
thanks ill try it after school
Johnnie5000 said:
Hmm... Well its not the rom. Firefly 2.5 works fine for that. Any chance you've tried a different usb cable? Didn't see that in the op. Could be a bad pin/wire in the usb cable itself or on the connectors.
Also, no dirt/debris in the usb connection on the phone itself right?
Just to be clear the phone will charge when the usb is connected as well correct?
Click to expand...
Click to collapse
I had a cable issue when I first got my Captivate, and it was incredibly aggravating diagnosing the problem. The trouble was that with my USB cable the phone would charge just fine, but the computer would not recognize it. I assumed it was the phone or drivers--since the cable seemed good. At that point I didn't realize how precise the voltage has to be and stuff for the computer to recognize the phone. I tried my wife's cable, and everything worked fine, so I brought my cable back and AT&T gave me a new one. Not that this story helps you at all since you already tried a different cable...
stinkynoon said:
I had a cable issue when I first got my Captivate, and it was incredibly aggravating diagnosing the problem. The trouble was that with my USB cable the phone would charge just fine, but the computer would not recognize it. I assumed it was the phone or drivers--since the cable seemed good. At that point I didn't realize how precise the voltage has to be and stuff for the computer to recognize the phone. I tried my wife's cable, and everything worked fine, so I brought my cable back and AT&T gave me a new one. Not that this story helps you at all since you already tried a different cable...
Click to expand...
Click to collapse
ya thats exactly whats happening but i have two different cables and they both dont work
Is it all possible to swap cords with an AT&T store? I'm sure it's unlikely that both cords are fruity...but it'd be worth a try if possible.
xwiljar said:
http://forum.xda-developers.com/showthread.php?t=993391
Here's how I fixed mine. Hope it helps.
Sent from my SAMSUNG-SGH-I897 using XDA Premium App
Click to expand...
Click to collapse
well I have the same issue but I'm running linux ubuntu. I don't think it is a cables fault it must be the phone or ROM.
Sent from my SAMSUNG-SGH-I897 using XDA App

USB Driver issues

I've been having USB driver issues for a while now with my captivate (On serendipity 4.2 right now, finally decided to try to get to the root of this issue and update); I've used the SAMSUNG_USB_Driver_for_Mobile_Phones_x86.exe (and I am on 32 bit Windows XP SP3), and have always received a "USB Device has malfunctioned" message whenever I have tried to plug my Captivate in.
My computer has 2 USB Ports; one of them has a USB 1.0 hub plugged in (which has a keyboard & Plantronics Microphone plugged in as well) and the other has a Logitech mouse. I've tried both of the main USB ports, as well as the hub. The hub's been plugged in when installing and uninstalling (I'm trying to give as many details as possible in the hopes that one of these might trigger a red flag).
Anybody know what the problem might be? Maybe I've been uninstalling the drivers incorrectly? (I've done it through device manager & restarting the computer before reinstalling)
EDIT: No Kies on this computer, has never been installed; I have been mounting the device via the notifications menu but it still gives me a malfunction error.
Hmmm.. You've done everything that I would try as well...
At this stage I can't really say it's anything specific... Have you tried it on any other computers by any chance? Or got it working before?
venomio said:
Hmmm.. You've done everything that I would try as well...
At this stage I can't really say it's anything specific... Have you tried it on any other computers by any chance? Or got it working before?
Click to expand...
Click to collapse
Should mention that I got it working by turning on USB Debugging mode on after installing the drivers, then plugging the device in, and after that it began to function as normally.
So is it working now or not? Sorry, the latest post is a bit confusing...
I think that's a known issue. I usually can not get my computer to recognize my captivate without enabling debugging
Sent from my SGH-I897 using XDA App
venomio said:
So is it working now or not? Sorry, the latest post is a bit confusing...
Click to expand...
Click to collapse
Yes, it is working 100% as it should be.

Note 3 won't connect to PC, Kies 3 installed and everything

So I've run into a weird issue that was happening with my Atrix HD the last few days of its life too and now over to the note on my laptop.
I know this is probably a more computer specific problem, as it's recognized on my desktop but I'm running outta ideas here so maybe someone can help?
I've been flashing and rooting and all that jazz since android was released so I know how to work it and my thinkpad was accepting mtp/android connections as recently as september. I unlocked my Atrix HD bootloader and all that but couldn't get the phone to accept the twrp so eventually I just gave up because it was just a stop gap phone.
But now with my new Note 3, I can plug the phone to the laptop and it'll charge but it doesn't bring up the MTP notification (all my androids do this now)
I've checked device manager, it's not even an unknown device in the list..so weird.
Anyone run into this issue before? I know it's not really phone specific but yeah.
thanks in advance
Are you using it on a USB 3.0 port? My home pc only recognizes mine if it's plugged into USB 2.0. Fought this same fight last night myself. Good luck.
Sent from my SAMSUNG-SM-N900A using Tapatalk 4
Do you guys have BC 1.1 enabled on your machines? If so that's why the 3.0 port doesn't work.
Sent from my SAMSUNG-SM-N900A using Tapatalk 5
to both of you, my thinkpad (for some awful reason) doesn't have usb 3.0, so no there isn't any USB 3.0 issues.
Literally plug it into my laptop, and nothing. no response from the computer at all not even in device manager, just starts charging as if the phone was plugged into a low voltage socket or something.
baffling.
works absolutely fine on my desktop, but I don't have all my adb and sdk tools set up the way I like them on there.
I have no idea.
ERR edit that it just started working :/ weirdd
Verizon note 3 here - same issue.
Do you guys have any programs that's suppose to charge devices faster with usb? It has to be software related on your laptop
Sent from my SAMSUNG-SM-N900A using Tapatalk 5
To everyone with this problem, you have to specifically download the Note 3 drivers from Samsung
samsung.com/us/support/owners/product/SM-N900VZWEVZW
I was having the same problem, but now both Kies and manual usb file transfer work perfectly on Windows 8
I have same problem here as well ?? its not reconizing my phone in usb 3.0 and i have the newest drives as well for note 3 gn 9005
got it working
Had the same problem after trading in handset,maybe there is some kind of hardware identifier messing things up for usb?
I removed (uninstalled and deleted) drivers for usb, including for hub then reinstall hub drivers followed by reinstall driver option in Kies3 to install samsung drivers. This got everything working.
Panikos said:
Had the same problem after trading in handset,maybe there is some kind of hardware identifier messing things up for usb?
I removed (uninstalled and deleted) drivers for usb, including for hub then reinstall hub drivers followed by reinstall driver option in Kies3 to install samsung drivers. This got everything working.
Click to expand...
Click to collapse
I disable fast usb 3.0 charging in the BIOS..Now it works.
---------- Post added at 05:52 AM ---------- Previous post was at 05:51 AM ----------
pachi72 said:
I disable fast usb 3.0 charging in the BIOS..Now it works.
Click to expand...
Click to collapse
PEOPLE DISABLE FAST 3.0 USB CHARGING IN YOUR MOBO BIOS..IT WORKS FOR ME NOW>:highfive:
NOOOO its easy! thats too much work. All you have to do is dial *#0808# and click mtb+adb and that should solve the problem for everyone. If that doesn't click on something else lol but thats what I did.
Hope this helps someone :good:
Android3220 said:
NOOOO its easy! thats too much work. All you have to do is dial *#0808# and click mtb+adb and that should solve the problem for everyone. If that doesn't click on something else lol but thats what I did.
Hope this helps someone :good:
Click to expand...
Click to collapse
Your going to mess your phone up some kind of bad playing with those settings if you don't know what your doing. Also please don't recommend doing any of that without a trustworthy source because you can cause another person to mess up their phone as well.
The Note 3 does NOT support BC 1.1. That's what "Fast Charge" or whatever they call it is. Your phone will not use that connection so there is no workaround, just disable the BC 1.1 function.
Agent said:
Your going to mess your phone up some kind of bad playing with those settings if you don't know what your doing. Also please don't recommend doing any of that without a trustworthy source because you can cause another person to mess up their phone as well.
The Note 3 does NOT support BC 1.1. That's what "Fast Charge" or whatever they call it is. Your phone will not use that connection so there is no workaround, just disable the BC 1.1 function.
Click to expand...
Click to collapse
Yes I stand corrected however I always mess with these settings in order to unlock 90% of the gsm galaxy lineup. This is just a different way of mounting your phone to the computer at least that is what I was told and have been doing for a while. I have tried all the methods on the note 3 and so far no problem. I have been using my phone like this for a while without any hiccups and I had this usb problem since day one on my SAMSUNG laptop so I tried this method which worked. You can easily switch back to the same setting but once again you might be right about the messing up your phone part. FYI MTP just stands for media trasnfer protocal I think so I went with it after a little research.
Just letting everyone know what worked for me no harm done
Android3220 said:
Yes I stand corrected however I always mess with these settings in order to unlock 90% of the gsm galaxy lineup. This is just a different way of mounting your phone to the computer at least that is what I was told and have been doing for a while. I have tried all the methods on the note 3 and so far no problem. I have been using my phone like this for a while without any hiccups and I had this usb problem since day one on my SAMSUNG laptop so I tried this method which worked. You can easily switch back to the same setting but once again you might be right about the messing up your phone part. FYI MTP just stands for media trasnfer protocal I think so I went with it after a little research.
Just letting everyone know what worked for me no harm done
Click to expand...
Click to collapse
I tried installing the drivers from samsung with no luck and then tried this and no luck either. GOD DAMNIT! Why is google making it harder and harder to do this ****? Why can't it be as simple as moving files to another other usb drive like it used to be.
IT works!!it actually works..
what i did was,,download kies 3,supported kies for note 3, and go to Tools tab, and see the option "reinstall device driver" dont unplug your note 3,,and voila!!just wait a while, and see how the kies recognize ur note 3..:laugh:
Android3220 method works for me using Note 3, Windows and Kies. Thank ypu.
Panikos said:
Had the same problem after trading in handset,maybe there is some kind of hardware identifier messing things up for usb?
I removed (uninstalled and deleted) drivers for usb, including for hub then reinstall hub drivers followed by reinstall driver option in Kies3 to install samsung drivers. This got everything working.
Click to expand...
Click to collapse
Do you plug it in USB port 3.0 or in 2.0? Mine, either port are not working
Try using a USB hub,,, 2.0 or 3.0.... this will work......
Go to device manager then to USB find the Samsung driver uninstall. Plug your note 3 in then your system will see your note 3 and reinstall your drivers. Then your good to go.
Sent from my SAMSUNG-SM-N900A using xda app-developers app
Pullback said:
Do you plug it in USB port 3.0 or in 2.0? Mine, either port are not working
Click to expand...
Click to collapse
From what I remember I had tried both and neither worked before re-installing as described

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