Related
Hi all,
Anyone else having any issues like this? I see this was a common problem on that HTC One X as well (thread for reference: http://forum.xda-developers.com/showthread.php?t=2010897 ). I haven't seen any reports of this and I searched the forums and the internet...maybe I've had bad luck because of the similar name, but I haven't heard anything official from XDA or otherwise
Occasionally, it seems that the middle area can work if there is enough static on the screen. Here is my screen map to show what I'm talking about:
UPDATE:
How strange. This issue started happening on Saturday, but on Monday when I was about to go down to T-Mobile to return the phone for a warranty repair, it suddenly fixed itself. I have full screen functionality. I didn't change any settings, didn't flash anything new, etc. The phone was never turned off (other than when I was testing if a restart or power cycle would fix it). I'll keep monitoring it in any case...
armadeous said:
Hi all,
Anyone else having any issues like this? I see this was a common problem on that HTC One X as well (thread for reference: http://forum.xda-developers.com/showthread.php?t=2010897 ). I haven't seen any reports of this and I searched the forums and the internet...maybe I've had bad luck because of the similar name, but I haven't heard anything official from XDA or otherwise
Occasionally, it seems that the middle area can work if there is enough static on the screen. Here is my screen map to show what I'm talking about:
Click to expand...
Click to collapse
Exactly, I haven't heard before this similar problem... I think you are the first.
Have you installed a special app ?
Have you tried to reboot before to use it a another time ?
But I think that it's a problem with your touchscreen. So the best you can do, it's to send it back to HTC
This is definitely a digitizer defect. Only fix is to replace the glass/digitizer. Send it back to HTC as soon as possible because it will only get worse over time. I had the same problem with my one X
Sent from my HTC One using xda app-developers app
I have the same problem; RMA time it seems. I am a bit worried if they will accept it under warranty or not, because I unlocked the bootloader .
strumf666 said:
I have the same problem; RMA time it seems. I am a bit worried if they will accept it under warranty or not, because I unlocked the bootloader .
Click to expand...
Click to collapse
Did you find out if it can be replaced under warranty if you unlock your boot loader? I also have the exact same problem on mine the top part of my screen which has a completely bunked touch sensor it goes nuts if used touch anywhere near the top of the phone..
But like you I unlocked my boot loader and installed quite a few different roms thinking it would solve the problem… I am wondering if there is a way to relock the boot loader and make it look like it never happened? Although I doubt it because they probably have the information about the phone at HTC since they sent me the token to unlock it..
Well, apparently there isn't much you can do if you are on hboot 1.54 (like me), since you need to be s-off to erase the *tampered* flag if you just relock it will stay.
I didn't send it for repairs yet, but I will report when I do.
Hello guys,
i've got the same problem, my phone just started to act very wired, my top part of the display is not responsible, seems part of touchscreen is broken. Have you solved it somehow or you applied for warranty.
the same situation -bootloader unlocked and flashed different roms, I'm S ON, so can't flash RUU to see if it's software problem or HW
Did you brought it back to HTC? Since today im having the same problem.. Same for me, unlocked. Guess I'll have to pay
AndyLeJizm said:
Did you brought it back to HTC? Since today im having the same problem.. Same for me, unlocked. Guess I'll have to pay
Click to expand...
Click to collapse
not yet, i still believe someone will come with s off and then i can apply for warranty
Spartn said:
not yet, i still believe someone will come with s off and then i can apply for warranty
Click to expand...
Click to collapse
Okay so I am a total idiot I think haha. I am on s-off. Could I revert everything to stock? (including the bootloader not saying the relocked warning)
Sent from my HTC One using xda app-developers app
AndyLeJizm said:
Okay so I am a total idiot I think haha. I am on s-off. Could I revert everything to stock? (including the bootloader not saying the relocked warning)
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
yes, you can simply revert everything back to stock, btw please do so asap, i'm really interested in if the stock will solve the problem with touchscreen, best would be if you flash RUU, please let me know the result
Spartn said:
yes, you can simply revert everything back to stock, btw please do so asap, i'm really interested in if the stock will solve the problem with touchscreen, best would be if you flash RUU, please let me know the result
Click to expand...
Click to collapse
Yes I will report back when I flashed RUU. I'm pretty 100% this will not solve the problem but it's worth the try.
I'm also really struggling if I should it send back to HTC or not, I have this feeling they will flash my Hboot to 1.54 so newer customers can't get their hands on S-Off. A local telephone repair-dudey could fix my screen for 170 euro which is a pretty good deal.
I Sent HTC an e-mail with the current situation and still waiting for a reply, will report the whole story back
Spartn said:
yes, you can simply revert everything back to stock, btw please do so asap, i'm really interested in if the stock will solve the problem with touchscreen, best would be if you flash RUU, please let me know the result
Click to expand...
Click to collapse
Okay I flashed RUU but with no avail. Im still having a line in my screen that doesnt work! I'm thinking of just letting it repair by the local telephone guy. HTC here in the netherlands work with an external company called Dynafix which will take about 3-4 weeks of time to repair it, and I'm also afraid that they will upgrade my hboot to 1.54 so I will lose the ability to s-off. (Not 100% sure, but just feeling it)
I hope you have enough information, we're both screwed without replacing a digitizer.. oh well, karma will strike back someday
They won't put you back to s-on, read in another thread that some phones ship with s-off and htc do not have any way of knowing who set the flag to off
Sent from my HTC One using xda app-developers app
HTC should replace your ones under warranty regardless of bootloader/soff. It is a physical hardware issue and has nothing to do with the software on the phone.
Sent from the one and only HTC One
AndyLeJizm said:
Okay I flashed RUU but with no avail. Im still having a line in my screen that doesnt work! I'm thinking of just letting it repair by the local telephone guy. HTC here in the netherlands work with an external company called Dynafix which will take about 3-4 weeks of time to repair it, and I'm also afraid that they will upgrade my hboot to 1.54 so I will lose the ability to s-off. (Not 100% sure, but just feeling it)
I hope you have enough information, we're both screwed without replacing a digitizer.. oh well, karma will strike back someday
Click to expand...
Click to collapse
not good news, i was hoping that the problem might be fixed once RUU is flashed at least we know that repair center is the only option here
i would suggest to send the phone to HTC, better than to give it to someone to fix it, this phone is quite complicated when speaking about opening, but up to u and i think u will get a new phone if u send it to htc repair center... so no signs that the phone was opened etc.. up to u, the same with my phone, if i apply for warranty i will have to wait about 30 days, but for now no go without LOCKED and TEMPERED removed..
if i had to apply for warranty with tempered...no s off in upcoming few months, i will arrgue with HTC that screen HW itself doesn';t have anything with software, even if there would be status "hahaha htc" and not unlocked i will not pay for their crap more money
Well I have really no idea what happened but the phone decided to fix itself and I no longer have digitizer problems anymore.. So far its working (for over more then 8 hours already).
But yeah, you are right, it's probably better to bring it to HTC then a local repair shop when it get's broken again.
Well that's that, I really hope your phone kicks back to it's normal state aswell!! (I received an email regarding my issue and they said a factory reset would help, I doubt it though.. flashed a RUU and the problem was still there)
Same Problem ( is it HW or SW )
hello guys , i have the same problem as shown in the pic attached
i made HTC secret code and the Line Drawing test shows the problem well
, i made hard reset but still the same ,
i bought the phone from Amazon.com USA and now am in egypt
dont know if i can send it to HTC support
btw the problem time is unstable , sometimes working fine and other becoming weird any help ?
UPDATE : after contacting HTC support they replied to me with the below :
'' Thank you for your email regarding your HTC device. I apologize for the issues you have experienced with the device functionality, Mohamed.
There are a number of reasons that your device could be having this issue. It can be caused by an application, task killers, or software issues. To determine which one, we will need to put the phone in safe mode. Safe mode is a method that allows the device to run without non-essential applications.
Press and hold the power button until the power menu comes up then press and hold on the Power off option and pop up will come up with the option to reboot into safe mode.
After you put it in Safe Mode, try using it without third party applications for a at least 24 hours to see how the device works. If it does not have this issue, then it is one of your applications. Try adding them back one at a time to see which one is responsible.
If the issues still persist please contact HTC repairs: HTC RMA Center, 1-866-449-8358 8AM - 1AM ET 7 days a week. That way you can go through the repair process as it is a little complex and we would need to speak to you on the phone to setup the repair ticket.
If you have any other questions about your device please feel free to contact us via email at any time.''
i tried it but still the same , i think it is hardware issue :'(
Can anyone confirm whether this S-OFF software can re-lock the bootloader and make it look like the warranty is still intact ? I need to send my phone back to HTC for a new digitizer stat
Yeah it's possible. Here's a guide for you: http://www.htc1guru.com/guides/return-stock-guide/
My phone's screen just went black suddenly while i was using the phone last night. Nothing i do will wake the screen up, i tried rebooting by holding the power button, tried power+volume down also to boot into recovery .. no response. However the phone seems to be functioning as i can hear the screen lock sound. I think im stuck on the pin screen (the one to pass the boot-up-encryption). theres some vibration and feedback when i randomly press on the screen too.
The device is running Stock 6.0.1 , unrooted , stock kernel. Has this ever happened to anyone else ? could it be a software issue ?
I believe the LCD panel just went dead ..
Thanks!
Have you hooked it up to a computer and tried to see if it's recognised by ADB?
moses992 said:
My phone's screen just went black suddenly while i was using the phone last night. Nothing i do will wake the screen up, i tried rebooting by holding the power button, tried power+volume down also to boot into recovery .. no response. However the phone seems to be functioning as i can hear the screen lock sound. I think im stuck on the pin screen (the one to pass the boot-up-encryption). theres some vibration and feedback when i randomly press on the screen too.
The device is running Stock 6.0.1 , unrooted , stock kernel. Has this ever happened to anyone else ? could it be a software issue ?
I believe the LCD panel just went dead ..
Thanks!
Click to expand...
Click to collapse
I had a nexus that had a faulty screen and randomly shut off or something half the screen will glitch out and one day it just stopped working but I could hear the lockscreen sounds. Your best bet would be to send it in for service maybe its a loose connecting or a hardware issue. When mine started acting up it was a loose connecting so if I hit the phone with my hand it would go back to normal and then it stopped working. Its a common issue if you do a google search many people have encountered this
That sounds to me like a return-under-warranty job. If you were in the UK you could quote the Sale of Goods Act, which specifies that an item must be of suitable quality and last a reasonable amount of time, but in my case when I returned my faulty N5 to Google after 18 months they were as good as gold, didn't quibble, simply replaced it with a refurbished one which appeared to me to be indistinguishable from brand new.
Since by definition your phone must be very close to its warranty period, depending on when you got it, I'd start with that. This is the link I used from the UK - maybe different if you're elsewhere, but you should find a link called "Get a call from a hardware specialist":
https://support.google.com/store/co...roid_help&cfnti=escalationflow.c2c&cft=5&rd=1
Didgeridoohan said:
Have you hooked it up to a computer and tried to see if it's recognised by ADB?
Click to expand...
Click to collapse
Havent done that yet. Only thing that would be good for is making sure its a hardware defect right ?
jazz995756 said:
I had a nexus that had a faulty screen and randomly shut off or something half the screen will glitch out and one day it just stopped working but I could hear the lockscreen sounds. Your best bet would be to send it in for service maybe its a loose connecting or a hardware issue. When mine started acting up it was a loose connecting so if I hit the phone with my hand it would go back to normal and then it stopped working. Its a common issue if you do a google search many people have encountered this
Click to expand...
Click to collapse
That makes sense. could be just a loose connector between the LCD panel and the MoBo ..
Problem is i live in Jordan and I got the phone from Dubai. Its still under warranty of the seller (Souq.com ; an online store .. kind of like Amazon of the middle east ), So i have to send my phone to Dubai to fix it. Now i could just go to a local phone repair shop and ask the guy to check the connectors, but im afraid that would void the warranty and not solve the problem ;( .
dahawthorne said:
That sounds to me like a return-under-warranty job. If you were in the UK you could quote the Sale of Goods Act, which specifies that an item must be of suitable quality and last a reasonable amount of time, but in my case when I returned my faulty N5 to Google after 18 months they were as good as gold, didn't quibble, simply replaced it with a refurbished one which appeared to me to be indistinguishable from brand new.
Since by definition your phone must be very close to its warranty period, depending on when you got it, I'd start with that. This is the link I used from the UK - maybe different if you're elsewhere, but you should find a link called "Get a call from a hardware specialist":
https://support.google.com/store/co...roid_help&cfnti=escalationflow.c2c&cft=5&rd=1
Click to expand...
Click to collapse
I submitted the form , although i live in Jordan which has no presence of Google whatsoever but what the heck !
thanks all for your suggestions.
Google is supposedly a global company...
Let us know how it goes, and good luck.
Well, if you figure out that it is just the screen, you can use this program for basic control with a lot of latency
http://forum.xda-developers.com/showthread.php?t=2786395
It's a little rough and confusing but, it's workable. If you need help setting it up feel free to shoot me a PM.
Hello everyone, I am from India and My HTC One is rooted, unlocked and international version.
I am in an urgent need of help as I am not able to figure out what has happened to my HTC One M7 and due to that don't know what to do next.
So all this happened last night, that is, 20th of February.
I have Insertcoin-7.1.3-REPACK-M7_UL_L50_SENSE70_MR_HTC_Europe_7.19.401.2 ROM with Elementalx kernel, installed on my device.
I was uninstalling few apps from my device, during the procedure it started to hang so I had to restart it then again I continued uninstalling another app or the same app if it didn't uninstalled due to hang. This hanging thing happened for about 5 or 6 times as I was removing so many apps! So I restarted it for about 5-6 times and after uninstalling all the apps that I didn't needed, I opened avast antivirus cleanup app to free up the space covered by junk files. and during its procedure, again my htc got hang and I again tried to restart it and since then I am not able to switch it on, the only response that I can get it after pressing the power button, it boots upto the HTC logo then nothing happens! and when I tried to go into recovery and install a fresh rom, I easily get into bootloader menu and the volume key works fine as navigation but as soon as I tried to go into recovery by pressing power button, it hangs, I also tried to do a factory reset from the bootloader but same thing, its hanging. And when I plug it in charger, the led keeps blinking. I don't know what's wrong and what to do next. I have learned a lot from XDA, I hope you guys can help me out! thank you in advance.
srzdarksoul said:
Hello everyone, I am from India and My HTC One is rooted, unlocked and international version.
I am in an urgent need of help as I am not able to figure out what has happened to my HTC One M7 and due to that don't know what to do next.
So all this happened last night, that is, 20th of February.
I have Insertcoin-7.1.3-REPACK-M7_UL_L50_SENSE70_MR_HTC_Europe_7.19.401.2 ROM with Elementalx kernel, installed on my device.
I was uninstalling few apps from my device, during the procedure it started to hang so I had to restart it then again I continued uninstalling another app or the same app if it didn't uninstalled due to hang. This hanging thing happened for about 5 or 6 times as I was removing so many apps! So I restarted it for about 5-6 times and after uninstalling all the apps that I didn't needed, I opened avast antivirus cleanup app to free up the space covered by junk files. and during its procedure, again my htc got hang and I again tried to restart it and since then I am not able to switch it on, the only response that I can get it after pressing the power button, it boots upto the HTC logo then nothing happens! and when I tried to go into recovery and install a fresh rom, I easily get into bootloader menu and the volume key works fine as navigation but as soon as I tried to go into recovery by pressing power button, it hangs, I also tried to do a factory reset from the bootloader but same thing, its hanging. And when I plug it in charger, the led keeps blinking. I don't know what's wrong and what to do next. I have learned a lot from XDA, I hope you guys can help me out! thank you in advance.
Click to expand...
Click to collapse
Post the output of "fastboot getvar all", "fastboot oem dmesg" and "fastboot oem last_dmesg"
alray said:
Post the output of "fastboot getvar all", "fastboot oem dmesg" and "fastboot oem last_dmesg"
Click to expand...
Click to collapse
I tried all of these, Nothing worked out.
I mean, My cmd screen just keep showing < waiting for device >
srzdarksoul said:
I tried all of these, Nothing worked out.
I mean, My cmd screen just keep showing < waiting for device >
Click to expand...
Click to collapse
is your phone detected by your computer when its booted in bootloader / fastboot usb mode (check in your Windows device manager).
If you can , post a screenshot of your device manager with the phone connected and booted in bootloader / fastboot menu)
alray said:
is your phone detected by your computer when its booted in bootloader / fastboot usb mode (check in your Windows device manager).
If you can , post a screenshot of your device manager with the phone connected and booted in bootloader / fastboot menu)
Click to expand...
Click to collapse
In my device manager, It is showing "QHSUSB_DLOAD", any idea what it means?
srzdarksoul said:
In my device manager, It is showing "QHSUSB_DLOAD", any idea what it means?
Click to expand...
Click to collapse
Yes I know what it means, unfortunately. That basically mean you can throw it in a garbage can
QHSUSB_DLOAD can happen for known 2 reasons
You flashed an incompatible firmware and right after that it went it this mode - recoverable
It randomly went in this mode = hardware failure - unrecoverable/must replace the motherboard.
Since you were experiencing hangs when playing with files, I guess this is confirming an hardware issue, maybe with the EMMC.
alray said:
Yes I know what it means, unfortunately. That basically mean you can throw it in a garbage can
QHSUSB_DLOAD can happen for known 2 reasons
You flashed an incompatible firmware and right after that it went it this mode - recoverable
It randomly went in this mode = hardware failure - unrecoverable/must replace the motherboard.
Since you were experiencing hangs when playing with files, I guess this is confirming an hardware issue, maybe with the EMMC.
Click to expand...
Click to collapse
Damn! That's sad to hear, I think that the reason is the second one only because it's been few months since I have been using that ROM and KERNEL, and It was working smoothly, not even a single error occurred ever. any idea about how much does that motherboard cost? I bought my HTC for 43,000 INR in August 2014, that too the single sim version and currently dual sim version is coming for 24,000 INR so I am not in favor of investing a huge amount into it.
Don't Change the motherboard
srzdarksoul said:
Damn! That's sad to hear, I think that the reason is the second one only because it's been few months since I have been using that ROM and KERNEL, and It was working smoothly, not even a single error occurred ever. any idea about how much does that motherboard cost? I bought my HTC for 43,000 INR in August 2014, that too the single sim version and currently dual sim version is coming for 24,000 INR so I am not in favor of investing a huge amount into it.
Click to expand...
Click to collapse
Hey there,
Even I had the exact same issue(out of country device-stuck at boot screen-unable to enter boot loader mode-no solutions give above works)[/B] from the last one and half week. I gave the mobile to the HTC service center and today I got a call telling that the mobile's motherboard has to be replaced and since it is a out of country device, the change will cost INR.16,500
And so I told them to return my mobile.
So don't go for changing the motherboard and best is to try some alternatives like selling or repairing by ourselves.
Some one if you feel that there is way for this issue PLEASE post it. It will help us a lot........
Please guys IT IS URGENT......IT IS HELL WITHOUT A MOBILE U LOVE
gavaskar recharla said:
Hey there,
Even I had the exact same issue(out of country device-stuck at boot screen-unable to enter boot loader mode-no solutions give above works)[/B] from the last one and half week. I gave the mobile to the HTC service center and today I got a call telling that the mobile's motherboard has to be replaced and since it is a out of country device, the change will cost INR.16,500
And so I told them to return my mobile.
So don't go for changing the motherboard and best is to try some alternatives like selling or repairing by ourselves.
Some one if you feel that there is way for this issue PLEASE post it. It will help us a lot........
Please guys IT IS URGENT......IT IS HELL WITHOUT A MOBILE U LOVE
Click to expand...
Click to collapse
Hey! Thanks a lot for sharing your issue with me. I am thinking to first get it checked by the service center and let's see what they say and how much amount they ask for, I am in a favor of only investing 2-3k, not more than that. If they asked for more than 5k. I'll order motherboard directly or manage it from somewhere and will get it fixed from some local shop.
I love my phone but don't wanna invest much as I already have purple tint issue and I was thinking to get it repaired and now I've an another issue which should be fixed first.
srzdarksoul said:
Hey! Thanks a lot for sharing your issue with me. I am thinking to first get it checked by the service center and let's see what they say and how much amount they ask for, I am in a favor of only investing 2-3k, not more than that. If they asked for more than 5k. I'll order motherboard directly or manage it from somewhere and will get it fixed from some local shop.
I love my phone but don't wanna invest much as I already have purple tint issue and I was thinking to get it repaired and now I've an another issue which should be fixed first.
Click to expand...
Click to collapse
Ive seen some MB replaced for around USD 150-200$ so I wouldn't expect to get it repaired under 5000 INR
You can find a motherboard for the international variant around 95$ (6500 INR). Cheaper MB (around USD 60$) like the Sprint and Verizon variant won't fit in your phone. If ordering a motherboard online also make sure it was not salvaged from a blacklisted phone as the IMEI# is tied to the motherboard so if you change your MB you'll get a new IMEI and you don't want it to be blacklisted. If you never repaired a phone before then expect some more fees cause you will most likely broke something when disassembling it, like a lot of ppl did.
alray said:
Ive seen some MB replaced for around USD 150-200$ so I wouldn't expect to get it repaired under 5000 INR
You can find a motherboard for the international variant around 95$ (6500 INR). Cheaper MB (around USD 60$) like the Sprint and Verizon variant won't fit in your phone. If ordering a motherboard online also make sure it was not salvaged from a blacklisted phone as the IMEI# is tied to the motherboard so if you change your MB you'll get a new IMEI and you don't want it to be blacklisted. If you never repaired a phone before then expect some more fees cause you will most likely broke something when disassembling it, like a lot of ppl did.
Click to expand...
Click to collapse
Thanks for the information and suggestion man, Really appreciate it.
Need some help with my Z3+, but my issue seems different from the other ones I've seen.
Please tell me if I am posting in wrong forum.
As per title, my Xperia Z3+ will not start no matter what, no LED when charging too.
BUT! If I press on the back of the phone when plugged in to power, the phone will start. It shows the black Sony logo on white background for a couple seconds (with red LED) and then goes all black, no lights.
I have managed to pull up the "powered by android" logo a few times but once I release the phone goes all black again.
Would like to see if you know a fix.
P.S. Out of warranty, unrooted, stock 7.1.1
maybe it needs a new battery
https://forum.xda-developers.com/xperia-z4/help/urgent-wont-blink-red-light-sony-logo-t3666132
arirobot said:
maybe it needs a new battery
Click to expand...
Click to collapse
Thanks! Also seen that battery stats seem inconsistent, random drops between reboots. Will see if I can buy a new battery soon.
jc9896 said:
Need some help with my Z3+, but my issue seems different from the other ones I've seen.
Please tell me if I am posting in wrong forum.
As per title, my Xperia Z3+ will not start no matter what, no LED when charging too.
BUT! If I press on the back of the phone when plugged in to power, the phone will start. It shows the black Sony logo on white background for a couple seconds (with red LED) and then goes all black, no lights.
I have managed to pull up the "powered by android" logo a few times but once I release the phone goes all black again.
Would like to see if you know a fix.
P.S. Out of warranty, unrooted, stock 7.1.1
Click to expand...
Click to collapse
Contact Sony Authorised Service Centre to check the hardware once.
[email protected] said:
Contact Sony Authorised Service Centre to check the hardware once.
Click to expand...
Click to collapse
Is the hardware check free? I'm out of warranty
jc9896 said:
Is the hardware check free? I'm out of warranty
Click to expand...
Click to collapse
May be or May not be, but to avoid further damage, it is better to check with authorised service centre. If the issue with only battery, you can replace battery purchasing from outside (Online). If it is major problem with Mainboard etc... go for a new phone as the repairs cost big
[email protected] said:
May be or May not be, but to avoid further damage, it is better to check with authorised service centre. If the issue with only battery, you can replace battery purchasing from outside (Online). If it is major problem with Mainboard etc... go for a new phone as the repairs cost big
Click to expand...
Click to collapse
Thanks, will see if battery fixes it first before checking with service center.
Late reply, I know.
I didn't bother sending it to service as I gave up on it. Took it out a couple days ago, hooked up to PC and ran software repair and for some reason it works now.
Hope this may help anyone who has similar problem.
jc9896 said:
Late reply, I know.
I didn't bother sending it to service as I gave up on it. Took it out a couple days ago, hooked up to PC and ran software repair and for some reason it works now.
Hope this may help anyone who has similar problem.
Click to expand...
Click to collapse
whether the phone heats up before repairs???
Hi All.
Battery stuck on 50% won't change even when charge or discharge. Today it randomly shutdown in my pocket. and then had a battery symbol with a ?. The phone eventually turned on, I've tried turning off location, rebooting still having issues. Sometimes the battery saving mode stops working, i.e. it cannot be turned on. As I can see the problem concerns a large group of users and nobody knows what this problem is related to. Google is silent as usual. Is this a problem with the software or components ?! I am in a bad situation because I have no warranty for the device and I do not know where to send the phone in Poland because no one knows what is the cause of the problem. Help me please.
https://support.google.com/pixelphon...25796722?hl=en
https://support.google.com/pixelphon...22385581?hl=en
Had this.
This is going to sound dumb:
Shut your phone off.
Now squeeze the phone around the G logo on the back (like you're trying to compress it).
Now turn it back on and charge normally.
This is potentially only a temporary fix as I have no idea how this would be software related.
If you can enter bootloader mode, you still have chance to save your phone by yourself :
(1)Make sure there is fastboot&ADB tool in your computer
If you don't have it, please download from here(https://developer.android.com/studio/releases/platform-tools). To click the one depends on which one of OS you have and then install in your computer
(2)Download google factory image file from here(https://developers.google.com/android/images). To choose the model of your phone and download it then extract file.
(3)Reboot your phone to bootloader mode. Then use USB cable and make phone connected to your computer USB port. Then execute the window commend mode. key in
fastboot devices ===> make sure your phone being catched by your computer
flash-all ===> To build up a whole new pixel OS in your phone.
Good luck !
Kris
Shayded said:
Had this.
This is going to sound dumb:
Shut your phone off.
Now squeeze the phone around the G logo on the back (like you're trying to compress it).
Now turn it back on and charge normally.
This is potentially only a temporary fix as I have no idea how this would be software related.
Click to expand...
Click to collapse
Unfortunately, this is only temporary. After one day the problem happened again!
SignumOne said:
Unfortunately, this is only temporary. After one day the problem happened again![/QUOTE
Ive had my pixel 4 xl since november and it just started automatically shutting off when in my pocket all by it self a few weeks ago , took cell phone to my sevice provider and they sent it in for repair ...received a new phone ...well refurbished p4 xl only to have if start happening again days later and have the 50% battery start happening also ....contacted google and they are in the process of sending me a new refurbished p4 xl , so this will be my 3 rd p4 xl ..lol
very frustrating to say the least ....ive had to hard reboot my phone at least 20 times a day or basically keep it out of any pockets , the is common issue apparently with pixels phones from what i've read in the link https://support.google.com/pixelphone/thread/22397169?hl=en
I've talked with loyalty department at my service provider and if it happens again with the pixel that google sends me , then they will allow me to void my contract and supply me with a new device from a different brand ...ie Samsung or apple or whatever else is available on the market right now on there website.
i'll be really bummed if i have to switch to a samsung or apple buuuuuut need a stable device ...lol
So to anyone having this issue that still has a basic warranty, there are at least 2 options ...rma device over and over till you get one that doesn't have this problem or contact service provider and explain your situation and most likely they will be understanding to the fact that you have purchased a 1200.00 phone that requires constant rma's and hopefully allow you to exchange for a different brand of phone that doesn't have this these problems
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Mr. Blanco said:
SignumOne said:
Unfortunately, this is only temporary. After one day the problem happened again![/QUOTE
Ive had my pixel 4 xl since november and it just started automatically shutting off when in my pocket all by it self a few weeks ago , took cell phone to my sevice provider and they sent it in for repair ...received a new phone ...well refurbished p4 xl only to have if start happening again days later and have the 50% battery start happening also ....contacted google and they are in the process of sending me a new refurbished p4 xl , so this will be my 3 rd p4 xl ..lol
very frustrating to say the least ....ive had to hard reboot my phone at least 20 times a day or basically keep it out of any pockets , the is common issue apparently with pixels phones from what i've read in the link https://support.google.com/pixelphone/thread/22397169?hl=en
I've talked with loyalty department at my service provider and if it happens again with the pixel that google sends me , then they will allow me to void my contract and supply me with a new device from a different brand ...ie Samsung or apple or whatever else is available on the market right now on there website.
i'll be really bummed if i have to switch to a samsung or apple buuuuuut need a stable device ...lol
So to anyone having this issue that still has a basic warranty, there are at least 2 options ...rma device over and over till you get one that doesn't have this problem or contact service provider and explain your situation and most likely they will be understanding to the fact that you have purchased a 1200.00 phone that requires constant rma's and hopefully allow you to exchange for a different brand of phone that doesn't have this these problems
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I fully understand you. I am in a worse position. As a loyal Google fan, I bought my pixel from someone who didn't have a proof of purchase. In Poland it was difficult to get it, and as it was 1.5 times more expensive than everywhere else. It seems that I can throw out the pixel and buy another phone for a lot of money. I am most annoyed by the company's attitude. It looks like they are xxxxx on us.
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Kris Chen said:
If you can enter bootloader mode, you still have chance to save your phone by yourself :
(1)Make sure there is fastboot&ADB tool in your computer
If you don't have it, please download from here(https://developer.android.com/studio/releases/platform-tools). To click the one depends on which one of OS you have and then install in your computer
(2)Download google factory image file from here(https://developers.google.com/android/images). To choose the model of your phone and download it then extract file.
(3)Reboot your phone to bootloader mode. Then use USB cable and make phone connected to your computer USB port. Then execute the window commend mode. key in
fastboot devices ===> make sure your phone being catched by your computer
flash-all ===> To build up a whole new pixel OS in your phone.
Good luck !
Kris
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Have you checked if it works for you?
SignumOne said:
Have you checked if it works for you?
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i've flashed full stock images , custom roms and still have the same issue on both stock and custom rom
Had the same problem three weeks ago. Contacted Google Support und they send me a new phone as a replacement on warranty.
SignumOne said:
Hi All.
Battery stuck on 50% won't change even when charge or discharge. Today it randomly shutdown in my pocket. and then had a battery symbol with a ?. The phone eventually turned on, I've tried turning off location, rebooting still having issues. Sometimes the battery saving mode stops working, i.e. it cannot be turned on. As I can see the problem concerns a large group of users and nobody knows what this problem is related to. Google is silent as usual. Is this a problem with the software or components ?! I am in a bad situation because I have no warranty for the device and I do not know where to send the phone in Poland because no one knows what is the cause of the problem. Help me please.
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This is the "No Warranty Solution" : Flash a full factory image and allow it to completely wipe your phone. This is the second step Google support would give you (the first is doing a factory data reset from Recovery). If after flashing your phone, restoring it to the original "out of the box" state, you still have a battery issue, then the next step is to replace your battery. If you forgot to state in your OP that your bootloader is still locked (so you can't flash the image) then you need to do that first. Bottom line is you need to factory reset the phone to rule out a software issue. If the restored phone still has the same problem, then you need to focus on the hardware. Best of luck. :good:
Yes, it does !
SignumOne said:
Have you checked if it works for you?
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Same happened to me with 4 XL 64.
I've been able to "fix" with the turn off and squeeze but the problem has turned into the battery discharge displayed gets stuck at a percentage and it won't charge. I have to turn off & squeeze to get it back.
Finally called Google and they are making me send my phone in for repair. Now I assume for turnaround sake, they'll just send me a new refurb back. That also means I'm not confident the problem will be resolved as there are over 150 replies on the Google Support page identifying this problem.
https://support.google.com/pixelphone/thread/25796722
Looks like some folks are getting a replacement before sending the problem phone back but others are required to send it in or drop off at repair facility.
Good for me? I have Preferred Care and I'll keep sending them back until I get one that works.
Bad for me? I'll have to keep sending them back + I splurged on the orange color so I doubt I'll ever see that again.
I've actually dealt with this. This is a hardware issue. I had the same problem. Covered by warranty, I took it to ubreakitifix after contacting Google and they took care of me. Trust me this isn't a issue where you can flash this or squeeze that. This is a hardware issue on Google's part. There's nothing you can do as a phone user about a defective battery in a 6+ month old $1000 phone
angus242 said:
Same happened to me with 4 XL 64.
I've been able to "fix" with the turn off and squeeze but the problem has turned into the battery discharge displayed gets stuck at a percentage and it won't charge. I have to turn off & squeeze to get it back.
Finally called Google and they are making me send my phone in for repair. Now I assume for turnaround sake, they'll just send me a new refurb back. That also means I'm not confident the problem will be resolved as there are over 150 replies on the Google Support page identifying this problem.
https://support.google.com/pixelphone/thread/25796722
Looks like some folks are getting a replacement before sending the problem phone back but others are required to send it in or drop off at repair facility.
Good for me? I have Preferred Care and I'll keep sending them back until I get one that works.
Bad for me? I'll have to keep sending them back + I splurged on the orange color so I doubt I'll ever see that again.
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You might be able to convince them to send you a device before you ship it off, citing the current global situation and a need for a cell phone
OP lives in Poland and has no receipts or warranty. Poland is not a supported country so he is looking for "non-warranty" solutions.
Shayded said:
You might be able to convince them to send you a device before you ship it off, citing the current global situation and a need for a cell phone
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The return process was pretty great. I shipped my existing phone off on a Monday (Illinois to Texas) and by the following Monday, I received my exact phone back (has a screen protector on it). I was very satisfied with that. HOWEVER, the "repair" still has an issue where if I charge to 100%, the icon stays at 100% until I reboot and then it'll display the correct battery %.
The repair documentation was a bit vague and said they replaced the "charging port". I still believe there's a unannounced hardware issue. Can anyone say, class action????
---------- Post added at 04:16 AM ---------- Previous post was at 03:49 AM ----------
I wonder what the next step would be if I started another repair claim?
Holding the power button down for more than 3 consecutive seemed to solve a similar issue for me. My P4 was holding certain percentages for too long (even though the phone actually lost more).
Suavie103 said:
I've actually dealt with this. This is a hardware issue. I had the same problem. Covered by warranty, I took it to ubreakitifix after contacting Google and they took care of me. Trust me this isn't a issue where you can flash this or squeeze that. This is a hardware issue on Google's part. There's nothing you can do as a phone user about a defective battery in a 6+ month old $1000 phone
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This post seems to have been ignored. If it happens to me, I'll try that. But my carrier purchase didn't qualify for Google extended care add-on. Standard warranty only. Does that make a difference in what Google would do in this case?
I use Accubattery and monitor charge cycles for "battery wear". Even following "Battery College" recommendations, battery health has dropped from 99 to 95%; I've had the P4XL since November. I'm now slowing the charge, getting away from power delivery to see if that helps slow the wear. SOT varies greatly per charge.
I use a belt pouch for carrying phone while away from home. Rarely, I put it in my pocket but do so at home- front pocket only- never back pocket. May just be bad phone batteries from what I've read.
Sent from my Pixel 4 XL using Tapatalk
v12xke said:
OP lives in Poland and has no receipts or warranty. Poland is not a supported country so he is looking for "non-warranty" solutions.
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For 5 weeks my Pixel has been in the authorized repair center in Germany. They don't have parts to fix it. They told me that. It is not known how long this may take. I haven't had such a circus with a good smartphone. I love Google products, but I feel very disappointed because Pixel cost me a lot of money and this is definitely a factory defect.
SignumOne said:
For 5 weeks my Pixel has been in the authorized repair center in Germany. They don't have parts to fix it. They told me that. It is not known how long this may take. I haven't had such a circus with a good smartphone. I love Google products, but I feel very disappointed because Pixel cost me a lot of money and this is definitely a factory defect.
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Sorry to hear this, and surprising, as Germany is a supported country with many authorized repair centers. Did you send it to PSC? They claim to be Google-certified and have all factory parts? COVID-19 may also be delaying things. Hope things turn out well for you. :good: