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Just watched some movie via mx player and after couple mins phone just froze and restarted, that happened twice, anyone experienced same thing, i dont know is it a software problem or hardware? any suggestions or help
Facing a different kind of rebooting issue
Hi guys.... I've got the Z3C on 23rd Oct & since past few days I'm facing a weird rebooting problem. Whenever I receive a whatsapp message & the notification tone rings, or like something on facebook & the phone sounds the facebook pop, the phone suddenly reboots halfway through the notification tone or the pop & after it's rebooted, the 'mobile data is disabled' message appears in my notification. It's happened quite a few times now & I'm worried. The message appears if I manually reboot the phone too. I initially believed some bad process from whatsapp's causing this so I tried uninstalling it, but even after doing that & rebooting in safe mode the phone, the problem persists. PLEASE HELP :crying::crying:
reboots about every 10 mins
sid2209 said:
Hi guys.... I've got the Z3C on 23rd Oct & since past few days I'm facing a weird rebooting problem. Whenever I receive a whatsapp message & the notification tone rings, or like something on facebook & the phone sounds the facebook pop, the phone suddenly reboots halfway through the notification tone or the pop & after it's rebooted, the 'mobile data is disabled' message appears in my notification. It's happened quite a few times now & I'm worried. The message appears if I manually reboot the phone too. I initially believed some bad process from whatsapp's causing this so I tried uninstalling it, but even after doing that & rebooting in safe mode the phone, the problem persists. PLEASE HELP :crying::crying:
Click to expand...
Click to collapse
Mine has started to reboot about every 10 mins. Support said to use sony pc companion to run repair/update which removes all personal settings and reinstalls the software it is fairly drastic. I have done this twice now and the only app configured is gmail and fac book after about 2 hours it starts to reboot again every 10 mins
pilauda said:
Just watched some movie via mx player and after couple mins phone just froze and restarted, that happened twice, anyone experienced same thing, i dont know is it a software problem or hardware? any suggestions or help
Click to expand...
Click to collapse
Use a different decoder. Switch between S/W and H/W or H/W+.
I did that. For now it's ok
Sent from my D5833 using Tapatalk
I had the same problem of random reboots. used PC companion. the frequency of reboots decreased but still present. was asked by sony repair center to send them the phone.
They will try to repair it or replace with a new cellphone. Its only been 7 days since I got the phone.
I've had it since Saturday and so far its done it 3 times.
Once yesterday just when I was trying to open the phone with the fingerprint sensor and twice now today when trying to do something with the phone connected to Bluetooth.
This morning I was trying to set up the connection to my in car TomTom Toyota 2 unit for the first time. Got part way through the process then it failed then when i tried again the phone rebooted then it worked.
This afternoon I turned on my Bluetooth connected to the car but it wouldn't do anything then the phone froze and rebooted but then it all worked fine.
I'm not giving up yet but its making me a bit nervous having these issues so soon (better now than later i guess). If it happens more this week ill take it back and might see about a different phone.
Just curious if anyone else has had similar?
This Bluetooth device worked fine previously with my Nexus 5X also on Oreo so its fine software compatibility wise.
Oblox said:
Just curious if anyone else has had similar?
Click to expand...
Click to collapse
I haven't, and I use BT in the car everyday.
Thanks. I'll see if it happens again this week and take mine back if so.
No, I haven't had a single reboot in the 6 days that I own the device.
Oblox said:
I've had it since Saturday and so far its done it 3 times.
Once yesterday just when I was trying to open the phone with the fingerprint sensor and twice now today when trying to do something with the phone connected to Bluetooth.
This morning I was trying to set up the connection to my in car TomTom Toyota 2 unit for the first time. Got part way through the process then it failed then when i tried again the phone rebooted then it worked.
This afternoon I turned on my Bluetooth connected to the car but it wouldn't do anything then the phone froze and rebooted but then it all worked fine.
I'm not giving up yet but its making me a bit nervous having these issues so soon (better now than later i guess). If it happens more this week ill take it back and might see about a different phone.
Just curious if anyone else has had similar?
This Bluetooth device worked fine previously with my Nexus 5X also on Oreo so its fine software compatibility wise.
Click to expand...
Click to collapse
Have you tried performing a factory reset? It might fix your problem. If it persists, then you can send it back for a replacement.
Rebooted again today just in the camera.
Not tried a factory reset yet, will take it into store today and see what they say is best to do. Don't mind doing a reset but then its waiting again to see if it does it again after which isn't something I can easily replicate.
If i can get a new unit id prefer that so i can see if its just my current one with an issue, even with the pain of having to buy a new screen protector.
Lazaros_K said:
Have you tried performing a factory reset? It might fix your problem. If it persists, then you can send it back for a replacement.
Click to expand...
Click to collapse
If the factory reset doesn't work, install the Sony Companion software and run a software repair on it. That may fix the issue. Mine hasn't restarted at all in the 24 hours I've had it, even after using Wifi, Bluetooth, installing lots of apps, using 3G and 4G... However, I installed Newpipe via F-Doid and it crashed at least 4 times on me when I left the video I was watching and came back to it.
No reboots. Two days of heavy use.
I factory reset it soon as I received it and firware update poped up.
Oblox said:
Not tried a factory reset yet, will take it into store today and see what they say is best to do. Don't mind doing a reset but then its waiting again to see if it does it again after which isn't something I can easily replicate.
Click to expand...
Click to collapse
No reboot, have had phone for over a week now.
What did the store recommend you do? Here, they always suggest you factory reset first, same with going to the service center, they actually do that first thing when you send in for repairs.
What did you eventually do? Did it solve your problem?
mhaha said:
No reboot, have had phone for over a week now.
What did the store recommend you do? Here, they always suggest you factory reset first, same with going to the service center, they actually do that first thing when you send in for repairs.
What did you eventually do? Did it solve your problem?
Click to expand...
Click to collapse
I took it into a store the other day and they had no stock so i'm taking it to a different one today. The store i went to said it would be no problem though as id not had it long. Its been rebooting still a few times just when sitting in my pocket doing nothing, ive had the must enter pin after reboot message.
Well on the way to store speaking to my wife (also with XZ1 compact) her phone froze mid call and rebooted. When she rang back she said she was showing a software update. Checked mine when parked and i had it too.
Sony rep happened to be in store today so told him the issue, he had one himself and hasn't experienced or heard of this but said to do a repair with xperia companion to clean flash the new firmware on both our phones. If still having issues then theres nothing more we could do ourselves and bring back to store to swap.
I have another week in which i can change phone or another 3 weeks to swap for a new XZ1 compact.
Will do repairs tonight and hope the problem goes away.
Repaired friday evening, phone rebooted randomly again after freezing sunday. Taking in today to swap for a new unit.
If any similar problems this week with the new one ill ask to swap to a different phone entirely.
Probably need a software update. Mine is running fine on 47.1.A.2.324
Sent from my G8441 using Tapatalk
No i updated that on friday before repairing and the repair had that version too and it still rebooted sunday and today.
Me and my wife got a new unit now so will see how these ones go.
got my first reboot today after plugging the headphone... weird...
profyler said:
got my first reboot today after plugging the headphone... weird...
Click to expand...
Click to collapse
Not good if others are getting this too, lets hope it was a one off for you.
So far just setup and listened to music on my new phone and all is good but there's no pattern to what causes the reboot so will see how the next few days go.
My XZ1 Compact also has the reboot-issue...
Mine has just done the fourth reboot in just a little more than one week. In different situations, with bluetooth in use and without. Once when I tried to call someone, once when I was searching for wifi networks and the other two times in pretty normal "just using it" situations.
As not everyone is having those issues, I think it is some hardware defect and I need to get the phone replaced, right?
Harry
flyhigh79 said:
Mine has just done the fourth reboot in just a little more than one week. In different situations, with bluetooth in use and without. Once when I tried to call someone, once when I was searching for wifi networks and the other two times in pretty normal "just using it" situations.
As not everyone is having those issues, I think it is some hardware defect and I need to get the phone replaced, right?
Harry
Click to expand...
Click to collapse
Difficult to tell. A hard reset might help but it could also be a problem with Android 8 on xz1 that wasnt very well optimized..
Id get the handset replaced, 'repairing' didn't do anything for my issue. Only time will tell if my new handset has the same issues and same for you.
Well this morning I got in the car to go to work and went to turn on bluetooth. Tried OK google no response at all, went to manually unlock and it sat on the lock screen my finger prints not working and wouldnt swipe up for PIN entry. Mic and camera toggle reacted to swipes but didnt do anything. Then it rebooted.
Bye bye Xperia XZ1 Compact, the potential was there but rebooting and dodgy camera is too much to hope for a fix for.
Hello. First time poster.
I'm pretty upset with Huawei. You wait months for an (official) update, and then they send one (one that has already been superseded) that is so buggy that it makes the phone useless.
I have been updated to B162, about a week ago, and have had various problems ever since. Wi-fi disappearing, phone freezing, Google Play misbehaving, being unable to link to my Google account, but for me the worst is the lack of sound when being and making calls. I either have to use bluetooth or loud speaker, neither are particularly good solutions.
I call Huawei and they can take it back and repair, but this takes 8-10 working days. I don't happen to have a working alternate phone at the moment, as the P9 that the P10 replaced got crushed. Or as Huawei say, I can always wait for the next update which my IMEI is due at some stage - that could be months.
Is there a solution to this? If I use Firmware Finder, but I believe it invalidates the warranty and there is no guarantee that it will solve the problem. Anyone come across this before??
So basically, if I am going to be without a phone for 2-3 weeks, I might as well just buy a new one! Not a great situation.
I guess you already tried a factory reset?
Applying FF doesn't void warranty. Make sure you pick the right region (e.g. C432) and model codes (e.g. VTR-L09). Also check with IMEI if the update is approved for your device.
Yup done 2 factory resets as the first one seemed to refuse to recognise my Google account.
It just froze again, but this time, for the first time I have seen, a box flashed up saying "Settings not responding". Do I want to wait etc. So I can see setting freezing the handset and pretty much everything else, maybe even the volume. I am in no way technically proficient, but I guess I've got a corruption somewhere along the line. Is there a way of reinstalling settings? Or is that part of the firmware?
You can try a 'software repair' by installing Huawei HiSuite on a PC and connect your phone.
I upgrade via FF to B185 and the freezing issues seem to have largely gone away. Still the sound is unusable, so I guess that is hardware and either the speaker blocked up or broken.
Hi Folks,
I have got a Nokia 7 plus and since the day I have bought it, I am facing a strange problem.
Every now and them the screen freezes and only way to make it work again is locking and unlocking the phone.
I can say the screen do not respond to touch because the buttons are working properly in this case.
Tried resetting the phone, installing Android P, Rolling back to O, but nothing works. the problem still persists.
Curious to know if anyone else is facing such problem or if anyone has got any solution to fix this issue?
It a hardware problem i believe. Coz even i had the same issue. I immediately sent it to service center which was luckily nearby my home. They took a video of that issue and sent it to Nokia for replacement. They approved my replacement and gave me a approval letter and requested me to visit the shop where i had purchased the phone. The shopkeeper took my old phone back along with all the accessories and approval letter and within 5 mins they gave me a new unit.(note: the service center person told me that if you have purchased the phone from a store then you have 14 days replacement guarantee in case if any issues persist post format or tests).
I have the same issue, tried all methods you mention to make it work normally without succes. I dont know if it is a touch hadware problem because it happens very ramdomly and works instantally and normally again if I lock and unlock the screen
Some days not happens, another days happens very frequent.
Another fact, every time I installs some Factory image (Android P developer preview, Android 8.1), the touch not give problem at all for aprox 2 days or more.
I'm very frustrated with this issue.
sid_25 said:
Hi Folks,
I have got a Nokia 7 plus and since the day I have bought it, I am facing a strange problem.
Every now and them the screen freezes and only way to make it work again is locking and unlocking the phone.
I can say the screen do not respond to touch because the buttons are working properly in this case.
Tried resetting the phone, installing Android P, Rolling back to O, but nothing works. the problem still persists.
Curious to know if anyone else is facing such problem or if anyone has got any solution to fix this issue?
Click to expand...
Click to collapse
This is the Nokia 7+ quality problem, go to the after-sales service to replace the screen for free.
So i got my device replaced and for sometime, it did not give the problem but after 3 weeks, i started experiencing the same problem. New device also becomes unresponsive at times and then i have to switch off/on again to use it. I updated OS to Android P DP3 last week but issue still persists.
Tapas87 said:
So i got my device replaced and for sometime, it did not give the problem but after 3 weeks, i started experiencing the same problem. New device also becomes unresponsive at times and then i have to switch off/on again to use it. I updated OS to Android P DP3 last week but issue still persists.
Click to expand...
Click to collapse
I think we can clearly consider this as a hardware problem in that case.
i have same problem with my Nokia 7+, I gave a chance to nokia but I'm already starting to change my mind, the bootloader can not be officially unlocked and now the problem with the touchscreen, a bit disappointed, I hope hmd solve these issues and if not, buh bye nokia.
sid_25 said:
I think we can clearly consider this as a hardware problem in that case.
Click to expand...
Click to collapse
Surprisingly there is no issue now once i updated Nokia 7 plus to Android 9 pie yesterday. No screen freeze or lag at all. Its working smooth now.
Tapas87 said:
Surprisingly there is no issue now once i updated Nokia 7 plus to Android 9 pie yesterday. No screen freeze or lag at all. Its working smooth now.
Click to expand...
Click to collapse
Sadly, this is not the case here. I did a clean install of the latest developer preview, and I still experience an unresponsive system. Right after lock/unlock it works again.
Sent from my Nokia 7 plus using Tapatalk
bvanaerde said:
Sadly, this is not the case here. I did a clean install of the latest developer preview, and I still experience an unresponsive system. Right after lock/unlock it works again.
Click to expand...
Click to collapse
Seriously ur device need a service centre
It happens to me sometimes while uninstalling an app. Device freezes and doesn't respond. After like 10-15 seconds, it uninstalls the app and start responding.
Rowdyy Ronnie said:
It happens to me sometimes while uninstalling an app. Device freezes and doesn't respond. After like 10-15 seconds, it uninstalls the app and start responding.
Click to expand...
Click to collapse
I have similar problem.
When I want to clear data for the chrome through the settings, device goes mad, most of the time freeze and its difficult to restart it.
I thought they fixed with august security patch, but no.
Sent from my Nokia 7 plus using Tapatalk
spaha-bih said:
I have similar problem.
When I want to clear data for the chrome through the settings, device goes mad, most of the time freeze and its difficult to restart it.
I thought they fixed with august security patch, but no.
Click to expand...
Click to collapse
Yes, it happens to me as well. Let say Chrome has 200mb cache and if I click on Clear Cache, device freezes.
I used to face this problem quite frequently, but I haven't seen it in quite a while. For this reason, I'm pretty sure it was a software related issue and not a hardware one, as a hardware problem would be unlikely to go away, but a software one could be fixed with updates.
It started to happen on ly device today. I have the august security patch and my model is ta 1055 so i don't think the problem is solved yet
Cleared chrome cache. Device freeze for 15 minutes and rebooted. On Pie dev 4
There are so many seemingly random issues with this phone, I can safely say that I hate it. I never know if it's going to take a call (unresponsive soft button), or if the person on the other end will be able to hear me (mic just randomly stops working at least once a week). Freezes a few times every day. Won't allow push email notifications after (or during) sleep, have to reboot. The list goes on......
Going to turn in my device for repairs. It's taken Nokia long enough to come up with a software solution. On the Nokia forums there are several people who were helped with a touch panel repair.
Sent from my Nokia 7 plus using Tapatalk
Already sent back the device for repairs twice, each time they sent it back with just a reinstall of an older Android version... claiming it would be fixed.
In Europe, there's no Nokia repair, so another party is taking care of the repairs. It seems like they are not really aware of the ongoing bugs/problems of the device, which makes it extremely difficult to get them to actually repair the device properly.
First time they even told me they "replaced defective hardware", when in fact the hardware was not touched at all.
I managed to record the issue with another device, and showed it to the vendor.
Now they're offering me a refund. It looks like this is the best option I can get from them.
Really sad though. I was hoping for them to just fix it. Apart from this problem, it is a really good device. There's not really a good alternative in the same price range.
Sent from my Nokia 7 plus using Tapatalk
Im having trouble unlocking my device, I tried the finger touch to unlock but it did not unlock and the phone is unresponsive even on pressing the power button. I tried to force restart by pressing and holding the powerup button and power nutton simultaneously but still no result. Also I could see a red led light at the lefthand side of speaker on top.
Note: The device was fully charged.
can someone help me with this Issue please
I'm having random restarts with the s21 ultra, seems the phone is having an error in the background and restarts to avoid freezing or something.
I checked all the auto-restart options are off. The restarts really happen randomly, sometimes im watching a youtube video, sometimes chatting on whatsapp, and it happens almost once/twice a week.
But what i noticed lately, mostly its when an app is using the camera. Sometimes i try to launch the stock camera app and it doesn't launch (writes a quick note that its unable or something) and the phone reboots.
Any solution of what to do? I keep entering the members app after the phone restarted and send the crash log to Samsung but until now I have the same problem and no fix.
Its really unacceptable, i have paid alot for this phone, i got the 512GB with 16GB ram and in the end the phone crashes when opening the stock camera app. Really will never buy Samsung ever again
First, you need to track down the source of the problem.
I wouldn't even let WhatsApp run on my phone... it's nothing but trouble.
Try clearing the system cache.
Clear cam data.
Because it's rebooting you can't see what was running/cache last.
This is abnormal behavior and may indicate malware.
Look at 3rd party apps you have installed for starters.
blackhawk said:
Instead *****in you need to track it down...
I wouldn't even let WhatsApp run on my phone... it's nothing but trouble.
Try clearing the system cache.
Clear cam data.
Because it's rebooting you can't see what was running/cache last.
This is abnormal behavior and may indicate malware.
Look at 3rd party apps you have installed for starters.
Click to expand...
Click to collapse
Where can he go to see what apps caused the crash -- isn't there something in the Android system that allows him to see that?
oae08 said:
I'm having random restarts with the s21 ultra, seems the phone is having an error in the background and restarts to avoid freezing or something.
I checked all the auto-restart options are off. The restarts really happen randomly, sometimes im watching a youtube video, sometimes chatting on whatsapp, and it happens almost once/twice a week.
But what i noticed lately, mostly its when an app is using the camera. Sometimes i try to launch the stock camera app and it doesn't launch (writes a quick note that its unable or something) and the phone reboots.
Any solution of what to do? I keep entering the members app after the phone restarted and send the crash log to Samsung but until now I have the same problem and no fix.
Its really unacceptable, i have paid alot for this phone, i got the 512GB with 16GB ram and in the end the phone crashes when opening the stock camera app. Really will never buy Samsung ever again
Click to expand...
Click to collapse
Do a return/RMA before time runs out? It could be a hardware issue.
nixnixnixnix4 said:
Where can he go to see what apps caused the crash -- isn't there something in the Android system that allows him to see that?
Click to expand...
Click to collapse
If it hadn't rebooted it would show as a running or cache app in Device Care or Developer options.
After reboot that's all cleared pretty sure the cache is too but you can double check.
oae08 said:
I'm having random restarts with the s21 ultra, seems the phone is having an error in the background and restarts to avoid freezing or something.
I checked all the auto-restart options are off. The restarts really happen randomly, sometimes im watching a youtube video, sometimes chatting on whatsapp, and it happens almost once/twice a week.
But what i noticed lately, mostly its when an app is using the camera. Sometimes i try to launch the stock camera app and it doesn't launch (writes a quick note that its unable or something) and the phone reboots.
Any solution of what to do? I keep entering the members app after the phone restarted and send the crash log to Samsung but until now I have the same problem and no fix.
Its really unacceptable, i have paid alot for this phone, i got the 512GB with 16GB ram and in the end the phone crashes when opening the stock camera app. Really will never buy Samsung ever again
Click to expand...
Click to collapse
I would try to get the device replaced by Samsung as soon as possible if I had the option rather than trying to troubleshoot it. This is abnormal behaviour, maybe software, maybe hardware but if I can get the device replaced, I'd choose that as the first option.
I had a similar issue with my brand new HTC Desire S (ages ago) and foolishly tried to solve the problem by trying software hacks, almost tripped the security flag and missed the DOA claim window trying to sort it out myself. Fortunately came to my senses and took it to the service centre and got a replacement on the same day.
If that's not an option for you, then we can all huddle together here and try to figure this out.
And by the way, don't hate on Samsung because your device isn't performing well. Sometimes this happens with complex electronic devices. That's what the warranty is for. If they don't honour the warranty, then we can all swear at them with abandon. Calm down and contact the service centre.
Be mad at Samsung for many things. Not this. Their QA isn't that bad and also head-to-head with Apple's, statistically speaking. Wait till you see what Pixels have been doing, LOL.
enigmaamit said:
I would try to get the device replaced by Samsung as soon as possible if I had the option rather than trying to troubleshoot it. This is abnormal behaviour, maybe software, maybe hardware but if I can get the device replaced, I'd choose that as the first option.
I had a similar issue with my brand new HTC Desire S (ages ago) and foolishly tried to solve the problem by trying software hacks, almost tripped the security flag and missed the DOA claim window trying to sort it out myself. Fortunately came to my senses and took it to the service centre and got a replacement on the same day.
If that's not an option for you, then we can all huddle together here and try to figure this out.
And by the way, don't hate on Samsung because your device isn't performing well. Sometimes this happens with complex electronic devices. That's what the warranty is for. If they don't honour the warranty, then we can all swear at them with abandon. Calm down and contact the service centre.
Click to expand...
Click to collapse
It may be hardware or firmware. Or completely self inflicted.
If you can return it, I would do so.
When buying an Android always go for one with an SD card slot; use it as the data drive and the OS/apps go on the internal memory. Makes life and reloads much easier... and faster.
I always build my computers with data drives, even did it with my laptop. Among other things it helps to protect your data. In almost all OS crash and burns, the data drives remain intact. Nonetheless you back up the data drives to at least 2 hdds that are physically and electronically isolated from each other.
enigmaamit said:
I would try to get the device replaced by Samsung as soon as possible if I had the option rather than trying to troubleshoot it. This is abnormal behaviour, maybe software, maybe hardware but if I can get the device replaced, I'd choose that as the first option.
I had a similar issue with my brand new HTC Desire S (ages ago) and foolishly tried to solve the problem by trying software hacks, almost tripped the security flag and missed the DOA claim window trying to sort it out myself. Fortunately came to my senses and took it to the service centre and got a replacement on the same day.
If that's not an option for you, then we can all huddle together here and try to figure this out.
And by the way, don't hate on Samsung because your device isn't performing well. Sometimes this happens with complex electronic devices. That's what the warranty is for. If they don't honour the warranty, then we can all swear at them with abandon. Calm down and contact the service centre.
Click to expand...
Click to collapse
I am not really sure what their warranty policy in KSA is. Will go to them in person and check what they will offer after making a backup of my data. But I expect they do not allow to get replacement (i have the device since about 4 months now) but this problem was not happening the first 2-3 months. But i haven't installed a single new application (so we cant say it may be a new 3rd party app)
blackhawk said:
Instead *****in you need to track it down...
I wouldn't even let WhatsApp run on my phone... it's nothing but trouble.
Try clearing the system cache.
Clear cam data.
Because it's rebooting you can't see what was running/cache last.
This is abnormal behavior and may indicate malware.
Look at 3rd party apps you have installed for starters.
Click to expand...
Click to collapse
I do not have many 3rd party apps for starters (less than 20) and i have the same exact apps on my other honor 10 phone which dont have this problem at all, so i believe its not from a 3rd party app.
Clearing cache and cam data are the first things ive done, and the same issue reoccurs.
Im posting this not for *****in but for users to give me ideas of what to do since im frustrated and i have done all the 'quick fixes' i could think of with no success.
If there is a way i can view the crash log, then that might be helpful...
oae08 said:
I am not really sure what their warranty policy in KSA is. Will go to them in person and check what they will offer after making a backup of my data. But I expect they do not allow to get replacement (i have the device since about 4 months now) but this problem was not happening the first 2-3 months. But i haven't installed a single new application (so we cant say it may be a new 3rd party app)
Click to expand...
Click to collapse
Only way to be certain is to ask them I guess.
Do you get the standard 1 year warranty in KSA? Or is it different?
I don't think there is any harm in asking. if they can diagnose the issue, they may be able to repair it at least, if not give you a replacement.
enigmaamit said:
Only way to be certain is to ask them I guess.
Do you get the standard 1 year warranty in KSA? Or is it different?
I don't think there is any harm in asking. if they can diagnose the issue, they may be able to repair it at least, if not give you a replacement.
Click to expand...
Click to collapse
We get 24 months warranty by samsung here, but I am not sure if they allow replacements in their warranty. I've had previous bad experience where they kept trying to 'repair' the device and same problem came again (long time ago- over 5 years so maybe things have changed).
oae08 said:
We get 24 months warranty by samsung here, but I am not sure if they allow replacements in their warranty. I've had previous bad experience where they kept trying to 'repair' the device and same problem came again (long time ago- over 5 years so maybe things have changed).
Click to expand...
Click to collapse
Wow! That's double the warranty coverage offered to us here in India.
If you think it's a software issue, and don't think Samsung will be of much help, then start with a factory reset. If that doesnt solve it, clean flash fresh firmware. If still no joy, then mostly it's going to be a hardware issue. Whatever you do, don't root or trip the e-fuse in any way if you want to have any hopes of claiming warranty in the future.
Hey
I also had this problem.. My phone would keep restarting while watching any type of video and/or using any app that used the camera. The phone screen would almost become "glitchy" with green lines and restart.
I even had an official Samsung partner come repair my phone at my home. He replaced the motherboard and the battery, but sadly this didn't fix the problem.
Lucky I was still within my 14 days with my phone network to get it replaced.
ItsSpain said:
Hey
I also had this problem.. My phone would keep restarting while watching any type of video and/or using any app that used the camera. The phone screen would almost become "glitchy" with green lines and restart.
I even had an official Samsung partner come repair my phone at my home. He replaced the motherboard and the battery, but sadly this didn't fix the problem.
Lucky I was still within my 14 days with my phone network to get it replaced.
Click to expand...
Click to collapse
Wow.
He should of just replaced the display too
oae08 said:
I'm having random restarts with the s21 ultra, seems the phone is having an error in the background and restarts to avoid freezing or something.
I checked all the auto-restart options are off. The restarts really happen randomly, sometimes im watching a youtube video, sometimes chatting on whatsapp, and it happens almost once/twice a week.
But what i noticed lately, mostly its when an app is using the camera. Sometimes i try to launch the stock camera app and it doesn't launch (writes a quick note that its unable or something) and the phone reboots.
Any solution of what to do? I keep entering the members app after the phone restarted and send the crash log to Samsung but until now I have the same problem and no fix.
Its really unacceptable, i have paid alot for this phone, i got the 512GB with 16GB ram and in the end the phone crashes when opening the stock camera app. Really will never buy Samsung ever again
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t's all because the device used is problematic or the application has an error?