Phone echo - Xperia Z3 Compact Q&A, Help & Troubleshooting

Hey there, I have had my z3 compact about 3-4 weeks now and am loving it, however it was only recently that I have used it for a call or two. I have noticed a slight delay/ echo from my end (when i talk, i hear my voice a second later), any idea why/how to solve this?
p.s. I have also realised that that turning down the volume reduces the volume of the echo, figured i'd put that out there in case its related.
Many thanks!!!

Gabriel_G said:
Hey there, I have had my z3 compact about 3-4 weeks now and am loving it, however it was only recently that I have used it for a call or two. I have noticed a slight delay/ echo from my end (when i talk, i hear my voice a second later), any idea why/how to solve this?
p.s. I have also realised that that turning down the volume reduces the volume of the echo, figured i'd put that out there in case its related.
Many thanks!!!
Click to expand...
Click to collapse
I also get a muffled / echoed sound of the other party when on a call on the z3 compact and did realise that it reduces on lowering the volume. Was wondering if it was just me...

The Z3C sound get muffled because of its water proofing and the echo is probably from the other party phone being put on speaker, especial with iPhone which has the mic built near the speaker that can cause feedback.

Tracy1988 said:
The Z3C sound get muffled because of its water proofing and the echo is probably from the other party phone being put on speaker, especial with iPhone which has the mic built near the speaker that can cause feedback.
Click to expand...
Click to collapse
Its mainly the muffled sound for me on higher volume, and the other party was neither on speaker nor it was an iPhone...

I think I may have solved the issue, but not 100% sure yet after only having made one call to test. But try this guys, go to 'settings' and then 'call', and deselect the 'speaker voice enhancement' option? I hear that there is a bug which causes the phone to echo when this is selected, but like i said not totally sure if it is fixed yet, but it seemed to have done the trick for me so far. Tell me how it goes!

solution for echo sound for other person on loudspeaker
I had the same problem till I solved the problem.
I've tried everything like downgrade to 4.4, changing microphone setting, repairing with sony pc companion. Nothing solved the problem so dont do that things.
Here is the solution.
Go to setting then call. Turn off microphone noise suspension and speaker enhance and slow talk.
Then restart your phone.after 5 minutes do the factory reset with delete everything option. I mean tick the option which delete your internal memory.
After that your phone is ok but dont chang any options in call setting. Don't turn off or on any setting in there like microphone noise or speaker enhance or slow talk.
Leave those options what it is.
Your phone is fine again

Related

problem with Speaker on Phone calls

I wonder if anyone face this issue, I tried to use the Speaker on to make a Phone calls while driving and I can hear the other person clearly but the problem that the other person does not hear me will and I have to Hold the phone close to my mouth (1- cm.Maximum) ; and I have to shout loudly to make the other person on the line hearing me and I have to reduce the Speaker Volume to the minimum level and in this case the other person on the line can hear my voice but not clear .
I tried many times but it is the same problem
and I have to turn the speaker off and use the phone with the normal way and in this case the phone working great ( Speaker & the Microphone ) .
any one can help me and let me know why this happening
Try to switch off the AGC option under settings->system.
michi123 said:
Try to switch off the AGC option under settings->system.
Click to expand...
Click to collapse
\
this Option is already switched off
im facing the same problem, my default settings on kaiser comes with Microphone AGC disabled, and the problem persists, any suggestions???'
thanks ina dvance

Problem: Very poor microphone sound

Hello, greetingz to all. I recently purchased used Xperia, and it worked well untill few days ago, when i start to have problems with microphone (in phone). The sound reception is very poor and people i talk to can barely hear me or not hearing me at all. I tried all and nothing works, except when i connect headset in vibration-only mode. Then the reception of the sound from the headset microphone perfect. But not when the sounds on the phone are on, or in any other case. I also tried does it record sound on video or audio for MMS - same thing, just crackling noise.
I would appreciate if anybody could help with this. Thanks in advance.
P.S. I did hard reset, i did reinstall software from SE Update (even i had most recent one), nothing happened.
Same problem here!
But i can use the headset when the sound is on.
Im afraid i lose my phone for a while, again. I had software problems before.
I think i will burn a good rom when it's back.
in settings->system->Microphone AGC
turned on ?
AGC == automatic gain control which mean the mic adjust it's sensitivity according to the volume of the surroundings
Rudegar,
i wish i read your tip before i brought it to the shop
but i think it would be standard because i also tried a hard reset?
there is also a crack in my xperia, so i sent it anyway
greets, robbin

Callers can't hear me.

Hello!
I keep getting complaints from callers that they almost can't hear me, they do hear me but it's very soft.
I have all my volumes on max and even if I yell they say it's still to soft.
Anything I can do to fix this? It's really annoying, I can't make any calls atm because they just can't hear me. :<
Greetings,
I am as of recent having the same problem. My only work around has been using speakerphone or if you can believe this plugging in a regular set of stereo headphones (no mic. I lost the headphones that came with the phone) and speaking into the regular mic hole on the bottom of the phone. Then for whatever reason my levels go up radically and they can hear me. I have tried all the "service mode" temporary code tweaks without any luck. I have rebooted just in case I had f'd up any of the settings to put them back to default. Any ideas people?
Maybe it's ketchup.

[HELP] Call quality over VOIP and in general?

Need some help guys and girls with my Z1 and also my wife's (they have the same issue) to let us know if this is normal for these phones or not?
List of issues below which we both have with the call quality.
1. When using viber or skype over WIFI the volume is turned up to the max on my phone but I can barely hear anyone even in a very quiet room.
2. When outside in a fairly noisy environment (town for example) I cannot hear ANYTHING apart from a muffled muted sound.
3. With the volume turned up to the max we can hear an echo so to speak a split second later with what we have just said.
4. The other person on their phone says sometimes it's very clear but normally it sounds like you are on speakerphone and/or very far away from the ear piece.
I have played around with the call settings by turning off noise suppression, playing with the EQ and everything else I can think of but so far I have not been able to fix it.
NOT interested in rooting whatsoever as if I cannot find a solution I may have to look for a new phone.
P.S I love everything else about this phone, the build quality, the camera just want to be able to use it to make phone calls.
I have a similar issue where if i'm holding the phone between my ear and my shoulder ( no hands on the phone ) , the person on the other end of the call says the same thing you've mentioned in point 4
"4. The other person on their phone says sometimes it's very clear but normally it sounds like you are on speakerphone and/or very far away from the ear piece"

[Q] Others can't hear me

Bought Xperia Z3C and from the first day some calls didn't work well... Others couldn't hear me about 60-70% of the calls, sometimes they heard like strong wind is blowing into the mic and when I put the call on loudspeaker then it worked, they heard me loud and clear.
So I took the phone back and ordered a new one, cause I really like Z3C, even more, if it would work with no problems
So my new, second Z3C, same green beauty - but same problem! I tried repairing with the first phone and tried doing the tests, neither helped. Only this time about half of the calls act like that. Sometimes if I put the call on speaker and then back, it works again, but not always.
So my question would be - Has anyone else had this kind of problem? And if so, what did You do? Is there even anything to do? Is it hardware or software?
There is no other phone I would like but it would be silly for me to try the same thing third time.
sorry to hear that,i guess that when you take the calls ,you cover the loudspeaker at the bottom of the phone
Sent from my D5833 using XDA Free mobile app
Similar thing happened to me, I had to yell first few days untill I discovered I had a bad habit from old mobile phone.
When i talk and holding the phone, my thumb is on the one side, three fingers on the other side, but that little finger is on the bottom, like i hold the phone not to slip down.
And the mic is positioned exactly so my little finger would cover it. That was my reason people couldn't hear me.
I doubt it's your case, but try to see if you do the same thing
Agree with others -- the mic is in a slightly odd place and I had to adjust the way I hold the phone to avoid blocking it in some way. Aren't the mics usually on the bottom left instead of the bottom right like the Z3c?
exact same problem
stinarammul said:
Bought Xperia Z3C and from the first day some calls didn't work well... Others couldn't hear me about 60-70% of the calls, sometimes they heard like strong wind is blowing into the mic and when I put the call on loudspeaker then it worked, they heard me loud and clear.
So I took the phone back and ordered a new one, cause I really like Z3C, even more, if it would work with no problems
So my new, second Z3C, same green beauty - but same problem! I tried repairing with the first phone and tried doing the tests, neither helped. Only this time about half of the calls act like that. Sometimes if I put the call on speaker and then back, it works again, but not always.
----
I have the same problem in All voice communication apps and normal calls.
If i test the microphone at The built in test i get no problem but in skype, Facebook and All other things that uses my Mic it cuts off and makes a windy sound. I was allmost ripping my own head off in anger and confusion because everybody i call is making me say things 5 - 10 times. And now i see im not the only one... What to do? Great phone beside that and headphone and aux volume is adjusting it self..
Click to expand...
Click to collapse
stinarammul said:
Bought Xperia Z3C and from the first day some calls didn't work well... Others couldn't hear me about 60-70% of the calls, sometimes they heard like strong wind is blowing into the mic and when I put the call on loudspeaker then it worked, they heard me loud and clear.
So I took the phone back and ordered a new one, cause I really like Z3C, even more, if it would work with no problems
So my new, second Z3C, same green beauty - but same problem! I tried repairing with the first phone and tried doing the tests, neither helped. Only this time about half of the calls act like that. Sometimes if I put the call on speaker and then back, it works again, but not always.
So my question would be - Has anyone else had this kind of problem? And if so, what did You do? Is there even anything to do? Is it hardware or software?
There is no other phone I would like but it would be silly for me to try the same thing third time.
Click to expand...
Click to collapse
I had this kind of a problem on the latest firmware (.77) sometimes. How about you try downgrading to an older firmware? Like the .93 firmware which can also be rooted
Sent from my D5833 using XDA Free mobile app
Got the same problem. After disabling "noise cancellation" (not sure how it's named in English FW) in settings > Call problems is resolved.
But now everyone hears everything within range of the main mic and thats not cool.
Can anyone confirm its related to 23.0.1.A.5.77 Firmware?
On previous version didn't had any issues except phone went underwater and died, and new one is already on the newest fw ;/
Don't want to do root due to guarantee issues after this.
hiryu_pl said:
Got the same problem. After disabling "noise cancellation" (not sure how it's named in English FW) in settings > Call problems is resolved.
But now everyone hears everything within range of the main mic and thats not cool.
Can anyone confirm its related to 23.0.1.A.5.77 Firmware?
Click to expand...
Click to collapse
+1 the same issue,
serviceman flushed the original firmware twice
nothing helped, they even refused to refund saying that they can not identify the problem .
Farewell guaranty, I'll try CM mb that will help.
The problem is floating, suspect bad mic contact or bad capacitor installed.
both require disassembling for proof.
Service tests shows that mic is ok.
Does anyone know how to get voltage\capacity curves from mic without disassembling ? mb some test pins on the back ?
olomagik said:
+1 the same issue,
serviceman flushed the original firmware twice
nothing helped, they even refused to refund saying that they can not identify the problem .
Farewell guaranty, I'll try CM mb that will help.
The problem is floating, suspect bad mic contact or bad capacitor installed.
both require disassembling for proof.
Service tests shows that mic is ok.
Does anyone know how to get voltage\capacity curves from mic without disassembling ? mb some test pins on the back ?
Click to expand...
Click to collapse
Do you can tell what is the sound recorded by 2nd mic? Mine is very low, like almost subwoofer
And on what Firmware you are?
stinarammul said:
Bought Xperia Z3C and from the first day some calls didn't work well... Others couldn't hear me about 60-70% of the calls, sometimes they heard like strong wind is blowing into the mic and when I put the call on loudspeaker then it worked, they heard me loud and clear.
So I took the phone back and ordered a new one, cause I really like Z3C, even more, if it would work with no problems
So my new, second Z3C, same green beauty - but same problem! I tried repairing with the first phone and tried doing the tests, neither helped. Only this time about half of the calls act like that. Sometimes if I put the call on speaker and then back, it works again, but not always.
So my question would be - Has anyone else had this kind of problem? And if so, what did You do? Is there even anything to do? Is it hardware or software?
There is no other phone I would like but it would be silly for me to try the same thing third time.
Click to expand...
Click to collapse
I had this problem, people did not understand what I said, TrackID was struggling to identify music. I left a message on my mailbox and could barely hear, changing the phone position helped a bit but it was still not loud. Sent the phone in repair and now it's perfect, I can whisper and people understand me
difto said:
I had this problem, people did not understand what I said, TrackID was struggling to identify music. I left a message on my mailbox and could barely hear, changing the phone position helped a bit but it was still not loud. Sent the phone in repair and now it's perfect, I can whisper and people understand me
Click to expand...
Click to collapse
You had issues with the main mic - I do not have (luckilly) such an issue. Only 2nd has some problems, but if I launch service tests it records sounds fine. With different quality than 1st mic but records properly.
Mine was recording fine in service tests also (replay sounded ok), but it was apparently not sufficient in calls. I think the service test is very sensitive, with my repaired unit I can whisper at 10 cm and still perfectly understand on the recording.
difto said:
Mine was recording fine in service tests also (replay sounded ok), but it was apparently not sufficient in calls. I think the service test is very sensitive, with my repaired unit I can whisper at 10 cm and still perfectly understand on the recording.
Click to expand...
Click to collapse
Please post reply to those questions:
1. Do you have enabled noise-cancelling function.
2. Which mic you test in service menu?
hiryu_pl said:
Please post reply to those questions:
1. Do you have enabled noise-cancelling function.
2. Which mic you test in service menu?
Click to expand...
Click to collapse
1) Tried both, no difference
2) Tested microphone
Microphone in Z3C is the worst part of the phone
Im also have problems, or people Im talking to via phone, cause previous phone which I still have - SGS 5 mini - has very sensitive mic.
Both my phones are watter proof, also has special membrane, but when Im callling one to another difference are HUGE.
I checked 2 phones of my friends, and thier Z3C's have the same sensitivity, but the dont complain, as suppose they are usualy yelling
In SGS5mini I can rotate phone around the ear and still very louldy and clearly someone can hear me, thera are little diffrences ofcourse, but in Z3C where even when Im trying to have microphone close to mouth sound is much quieter - moving the phone little bit and conversation can be irritating.
It already pissed me off 3 times so much that I ended conversation, because of complaining of the other people.
P.S. Before someone will ask - yes, I disabled noise cancelling function from the begining, also trying different sound settings in call and sound menu.
SOLVED - at least in my case
What I did till today was:
disable any sound "improvements" in menu
cleaning microphone hole with compressed air
After test I saw little improvement, but still I was merely heard by other caller.
Looking mixer_paths.xml tried few times changing parameters and found the right one to rise sensitivity of internal mic.
Below are unchanged section that I'm talking about - in bold specific value that we can rise.
Code:
<path name="handset-mic">
<path name="adc4" />
<!-- 67 % of 124 (range 0 - 124) Register: 0x231 -->
<ctl name="DEC3 Volume" value="[B]83[/B]" />
<!-- 63 % of 19 (range 0 - 19) Register: 0x15F -->
<ctl name="ADC4 Volume" value="12" />
</path>
I choose value=92 as this found to be still safe (don't use to high values as it can damage your device) and I'm pretty happy now of my Z3C
Prepared MOD for this change to apply from recovery.
I've sent mine for repair. They said everything is ok, since repair service does not test calling in real life - just service tests, where this issue is impossible to catch. Had to ask them for "special" test - calling from my phone to somebody, and checking the difference between Noice cancelling feature turned on and off.
Hi any mod for stock ?
My wife have z3c everything was fine just one day start cut off world etc.
Will try with disabled reduce noise option
Any other solution ?
Guys I had the same problem, solved it today
Mine was running latest android 5.0.2(23.1.A.1.28) Z3 compact.
In my Music application(Walkman app updated to Music)-settings-Audio Settings- Mic sensitivity set to High.
Other person can hear me crystal clear
I suspect this is a Bluetooth related issue. I have my Bluetooth always on and when driving and calling there is no issue on car kit. I found an workaround, when calling before connected I press loudspeaker and mute unmute

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