Z3 Compact shuts down frequently! - Xperia Z3 Compact Q&A, Help & Troubleshooting

My Xperia Z3 compact is shutting down while being idle. In happened 5 times in the last 24 hours. My device isn't rooted and I haven't installed any such application which can take the control of my device. So, please help me if you guys know a solution to this problem. :crying:

salehin4070 said:
My Xperia Z3 compact is shutting down while being idle. In happened 5 times in the last 24 hours. My device isn't rooted and I haven't installed any such application which can take the control of my device. So, please help me if you guys know a solution to this problem. :crying:
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Do a factory reset. Backup your data first. If the problem still persist, I suggest you return it or send it in for repair/exchange.

salehin4070 said:
My Xperia Z3 compact is shutting down while being idle. In happened 5 times in the last 24 hours. My device isn't rooted and I haven't installed any such application which can take the control of my device. So, please help me if you guys know a solution to this problem. :crying:
Click to expand...
Click to collapse
firstly, you can uninstall any apps you installed yourself (even though you think there are non that take control of your phone) and check. Otherwise go ahead with the full reset as suggested above

I too have frequent reboot problem. I did a full reset but did not work for me. I am thinking it might be a battery problem.
I told more about my problem at this post:
http://forum.xda-developers.com/showpost.php?p=58900849&postcount=8

Related

[Q] xperia z1 switching off

Hi Friends,
Its been 10 days i bought xperia z1, during this period the phone got switched off itself 4 times without any notification. I am not sure if this issue is only happening to my phone.
Guys , is there any solution for this issue.
izalmul said:
Hi Friends,
Its been 10 days i bought xperia z1, during this period the phone got switched off itself 4 times without any notification. I am not sure if this issue is only happening to my phone.
Guys , is there any solution for this issue.
Click to expand...
Click to collapse
hi I solved this problem with reflash via pc companion with "repear my device" and mine is 10 days without accident
espe0 said:
hi I solved this problem with reflash via pc companion with "repear my device" and mine is 10 days without accident
Click to expand...
Click to collapse
ohh...really.....thats a good news...will try that tomarrow.....
can you tell me the steps to reflash....
Just connect the phone and do it within PC Companion unless you've already fixed it ;P.

[Q] my xperia x8 turns on and off again and again

Hello everyone.
I just got my xperia x8 from my brother because he didn't know how to fix it.
The phone seems like it has not even a scratch.
The issue is that everytime i turn it on it is just turning on and off and on and off again and again.
I don't even have time to input my pin.
The battery always seems to be drained although i charge it occasionally.
I have updated it's os with pc companion, but it keeps doing the same thing.
Is there anything that i can do to fix it?
Mr Skatosakoulas said:
Hello everyone.
I just got my xperia x8 from my brother because he didn't know how to fix it.
The phone seems like it has not even a scratch.
The issue is that everytime i turn it on it is just turning on and off and on and off again and again.
I don't even have time to input my pin.
The battery always seems to be drained although i charge it occasionally.
I have updated it's os with pc companion, but it keeps doing the same thing.
Is there anything that i can do to fix it?
Click to expand...
Click to collapse
try to flash stock frimware through flash tools(this wipes the data & reinstalls the system partition)
Normally flashing fixes all software fault but if your hardware is damaged so you shouldnt be hopeful.
I think its a sw problem but even an empty battery can cause exactly the same react.(put another battery then try flashtools)
Hope i could help you
Sent from my E15i using Tapatalk 2
Mr Skatosakoulas said:
Hello everyone.
I just got my xperia x8 from my brother because he didn't know how to fix it.
The phone seems like it has not even a scratch.
The issue is that everytime i turn it on it is just turning on and off and on and off again and again.
I don't even have time to input my pin.
The battery always seems to be drained although i charge it occasionally.
I have updated it's os with pc companion, but it keeps doing the same thing.
Is there anything that i can do to fix it?
Click to expand...
Click to collapse
Did he do any modifacations to the software?
If not, seems like a battery problem to me. Anyway try to flash stock rom.
Btw your username is...
stamatis said:
Did he do any modifacations to the software?
If not, seems like a battery problem to me. Anyway try to flash stock rom.
Btw your username is...
Click to expand...
Click to collapse
that's our little greek secret... no modifications to the software but he kinda had troubles with this mobile for the whole period of time he owned it.he didn't receive messages in the particular device as far as i can remember. the battery doesn't seem to have anything wrong though.it is just sliiiightly puffed but nothing that alerting.i mean i havent charged it for a long time and it can still power the mobile's "neverending loop". if there was a problem wouldnt it not turn on at all or something? i don't have an extra battery and i'm thinking of getting through with the flash stock romafter i charge it a bit.. should i? and if yes, how? i've never done that (a guide would be great )
Mr Skatosakoulas said:
that's our little greek secret... no modifications to the software but he kinda had troubles with this mobile for the whole period of time he owned it.he didn't receive messages in the particular device as far as i can remember. the battery doesn't seem to have anything wrong though.it is just sliiiightly puffed but nothing that alerting.i mean i havent charged it for a long time and it can still power the mobile's "neverending loop". if there was a problem wouldnt it not turn on at all or something? i don't have an extra battery and i'm thinking of getting through with the flash stock romafter i charge it a bit.. should i? and if yes, how? i've never done that (a guide would be great )
Click to expand...
Click to collapse
http://forum.xda-developers.com/showpost.php?p=35338935&postcount=2
stamatis said:
http://forum.xda-developers.com/showpost.php?p=35338935&postcount=2
Click to expand...
Click to collapse
links don't work. i found the stock rom. all i need now is flashtools. Working link anyone?
I got it done. i flashed it succesfuly and was able to work with it while connected to my laptop. once i unplugged it, it went off after 2 minutes. Now all i have to do is buy a new battery.Thank you guys. i just got a free x8 from my stupid brother

[Q] Bootloop, software or hardware caused?

Hello, Its been a long time since I don't ask anything on the forum, but in this occasion I haven't found any solution to what's happening to my Xperia Z, I'm gonna do my best to present the issue.
A couple of days ago I updated my Xperia (unlocked bootloader) from Existenz 1.5.5 to the latest 3.0 and the phone was completely fine for 2 days until it started shutting down by itself constantly and with no apparent reason, so I started to get worried, the first thing I did was try and reinstall the ROM thinking that I had some something incorrectly, I has no luck with that, on the contrary the phone died on the middle of the installation and it got bricked. My next step was to try do do everything from scratch, flashing the stock rom 10.5.1.A.0.283 to root it, install recovery and try flashing the Existenz after. I managed to do everything with lots of unwanted shuts downs in the middle but I managed. Unfortunately the phone kept on having the same problem so my last option was to try and use the Sony bridge on my mac to try and make a factory reset but it didn't let me because it detected the unlocked bootloader so I relocked it with flashtool, after that I tried again and it worked, it installed the official stock rom .101 and guess what..... same issue again, when I try to turn the phone on it shows the sony logo and turns off, if I try to turn it on connected to the AC it turns on but if I start playing with the menus and options it disconnects again, ofcourse if I turn it on connected and once it's on I disconnect it it shuts down almost instantly, At first I though the problem could be software, then hardware so I tried to check the battery status in the service app and it said good battery health so now I'm completely lost.., I've found this: http://forum.xda-developers.com/xperia-z/help/hardware-fix-xperia-z-charging-booting-t2760911 but I don't know if thats my case. I was gonna go to a sony store and ask them what could be the problem, but now I'm living in Brazil and it'd take lots of time and money to get ir fixed here.
I really need help here, sorry if I posted on an incorrect place.
I just found a video of someone with the exact same problem, in case in helps: https://www.youtube.com/watch?v=zkvLchJ_0oU
UPDATE: I rooted it, install recovery and once im in recovery it doesn't turn off by itself what tells me that may not be a hardware problem, at least not battery related, all this just makes me feel more confused!!
UPDATE 2: I rebooted the phone to load the recovery again and the battery indication went from 89% 2 minutes ago to 11% this second time, maybe it's hardware after all..
Battery.....
TapaTalked from my Xperia™ Z (C660²) running Ultimate PureXZ Ultra!
I seriously don't think is the battery, I think it's something related to the energy but I'm not sure what. As I said before the battery went from 89% to 11% quite fast but when it was at 1% it stayed there for hours, if it was the battery wouldn't it had turned off? after it finally turned off I left it charging for about 12 hr and today morning I try to turn it on without it being connected and no luck, it kept shutting down after the Sony logo. Sometimes when I turn it on with the cable connected it loads the OS and I unlock the lockscreen, diconnect the cable and extraneously it stays on just with the battery power, I manage to put the ScreenOff timeout to 30 mins and it stays on all the time, as long as I don't do certain things like opening the camera, phone or sometimes it just randomly turns off from anywhere. I know it's not the rom because I've tried 4 different ones including the official installed by Sony Bridge....
If the issue is software related what could it be?? the bootloader? the bios power management? battery stats? maybe restoring TA backup(because I just relocked the bootloader using the option o flashtool, not flashing the TA backup)?
I'm concerned about buying a battery, installing it and seeing no change as I've read happened to some guys with the same problem.
I really like my phone but after this I'm not so sure i'll buy another Xperia because this has happened to so many people and apparently there's no solution, my phone is out of warranty and I life in a foreign country (Brazil) so you guys are all I have...
Same Problem Here ... Impossible to flash either from fastboot or from CWM or TWRP
Hi, I am having exactly the same problem. I was trying to revert to stock kernel from CM10.2 and was following one of the many guides here on XDA. The phone was not passing the «SONY» Logo, and immediately after such logo it simply went completely black and the phone is off. After two days of trying several things, including Fastboot of Stock ROM, fastboot of different boot.img files including Doomlord, using Sony Bridge for Mac, all of which did not solve the issue, the problem now is that when I try to flash any ROM, the flashing operation begins and then after approx 15 seconds the phone goes black and switches off. The battery is at 82%, so I am quite sure it is not a battery problem.
I am more and more convinced that the internal filesystem (or simply RAM) needs to be formatted at low level from scratch.
The only problem is that I do not know how to do it: how to do LOW LEVEL Formatting of RAM? Any instructions out there?
Any other suggestion?
Thanks
gcecchini said:
Hi, I am having exactly the same problem. I was trying to revert to stock kernel from CM10.2 and was following one of the many guides here on XDA. The phone was not passing the «SONY» Logo, and immediately after such logo it simply went completely black and the phone is off. After two days of trying several things, including Fastboot of Stock ROM, fastboot of different boot.img files including Doomlord, using Sony Bridge for Mac, all of which did not solve the issue, the problem now is that when I try to flash any ROM, the flashing operation begins and then after approx 15 seconds the phone goes black and switches off. The battery is at 82%, so I am quite sure it is not a battery problem.
I am more and more convinced that the internal filesystem (or simply RAM) needs to be formatted at low level from scratch.
The only problem is that I do not know how to do it: how to do LOW LEVEL Formatting of RAM? Any instructions out there?
Any other suggestion?
Thanks
Click to expand...
Click to collapse
It seems like there's no solution and I don't think my battery is broken so I won't try the Hardware Fix since I don't wanna break my phone more than it already is, tomorrow I'll try to go the a Sony service store and see what they think the problem is, since I unlocked my bootloader and relocked after I think they will be able to see this, I think it ain't gonna be a problem because my warranty was void long time ago, and it's 1 year anyhow.... I hope they recognize it's a sony's fault issue and they decide to fix it with no cost, very unlikely but hoping is free gcecchini, i'll keep you updated, also if you find a solution let me know.
Hi Ringox!!! I'm having exact problem as your's.. This all started when I upgraded to 4.4.4 . First it was giving some weird problem like when opening camera , the phone shuts down. Then a time came the device was not charging.. The device boots up when connected to wall charger. But as soon as charger is removed the phone shut's down. Without connecting the charger when I tried to power on, it shows sony logo for 1 second the shut's down. I tried installing every stock rom , custom rom, kernel etc and it didn't solve the problem. I also bought new battery but same problem. I don't think it's software or hardware or battery problem but may be bootloader is corrupted. May be when we flash bootloader ( as in samsung) we may solve this problem. But I cannot find any tutorial an instruction to flash bootloader.
Also from quickstyler thread I can confirm that I have same problem as him, the sony mobile battey test app shows same error battery temperature -30 C . But his hardware fix didn't work either.
By searching for the problem on youtube, xda, google and other sources I can confirm 1000s of people is getting this problem ..
Please developer and member , help us provide solutions and tips what we can do next...
I have news, after one month waiting for Sony to repair my phone they've finally said it can't be fixed and they said the problem is the motherboard which is approximately 130 dollars plus installation, so I decided to park my Xperia and buy a SGS4. Something interesting that happened is that now the phone starts and sounds, just with a black screen all the time with the backlight ON, maybe they fixed something and broke something else, I don't know. If anyone knows a solution to this rather than changing the motherboard I'd appreciate the answer. I wanna fix it to give it to my mother, but I won't be buying any other Sony smartphone ever again, their service is a disgrace and I couldn't be more unsatisfied with them.

[Q] Problems with Sony Xperia Z3 Compact after Update

Hello everyone!
I’ve been having quite a lot of problems with my Sony Xperia Z3 Compact. It worked fine for the first couple of days but then after a firmware update the home button stopped working and whenever I tried to open the camera app all I got was a grey screen. I couldn’t find any solution the first time this happend so in the end I reset the phone. After that, everything was fine again for about two months but yesterday the exact same thing happened again and I seriously have neither the time nor motivation to perform another reset and reinstall all the apps and restore the settings etc. Has anyone maybe experienced something similar and has some advice? Especially concerning the problems with the camera cause I really kind of need it next week?
Thea

Z3 compact suddenly barely working

Hi there,
I'm yesterday out of the blue my phone turned itself off since apparently it ran out of battery (about 40% in less than 2 hours of stand by).
Since than I was unable to use the phone at all. It boots up but most of the apps just get stuck in their loading screen.
I'm running 4.4.4 locked bl w/ root. I've tried to wipe dalvic and cache but with no success. I have feeling this has something to do with a recent google service update
since in battery usage it mentions one as a top consumer(also explains the major battery drain). Is anyone else experiencing/ed this?
Any suggestions on how could I restore my device to functioning condition?
Edit:
Ok I am now pretty certain its the google play services...however I still have no idea how to resolve this.
Hi!
Really strange... My Google Play Services were also updated but I don't have any issues with it.
Can you access settings and make a hard reset? At least this should make your phone usable.
If the settings also get stuck, try repairing the software using Sony PC Companion.

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