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Hey XDA'ers,
First off, in case anyone mentions that I have to use the search function of XDA: I did an I couldn't find any thread with this exact question, so I presume it's okay. Now, ever since I've installed the sound fixing update Over The Air, my phone crashes quite often. This happens most often when I play music through my amplifier with a standard 3.5mm cable. There seems to be about half an hour in between but it varies. The music would suddenly stop and my phone won't turn on anymore, with a completely black screen. If I then wait a little longer, the phone restarts and it does not even require me to enter my SIM's PIN code which is odd on its own, as if it doesn't fully crash but reboot on its own or something. I thought it only happened while listening to audio, but it just happened again when I only tried to open the Album app, I got the message that the app crashed and while that message was popping up (it was still a bit transparent) the phone froze and rebooted.
Now, I'm used to regular apps suddenly crashing with my Xperia Z1 which is weird to begin with, but opening these apps again just gets rid of the problem. It was only a minor annoyance so far, but it did make the Z1 look like the firmware wasn't stable at all (multiple apps keep crashing, even the front camera today as well...). But now that the phone even reboots at least every day, the minor annoyance is becoming a major annoyance. I really don't want to reinstall the firmware because it takes too much time to reinstall all the apps and data I have on the device.
So I'm just wondering now, am I the only one with this issue? I don't suppose there's an easy way to fix it without factory resetting or reflashing firmware. And by the way, I'm completely on stock with my device. I haven't rooted, unlocked the bootloader or anything. If you've experienced this as well, please let me know. Maybe we can dive into it. Have you for example reset factory settings with the issue reoccurring? Have you flashed the firmware yourself and did the issue perhaps stop? I'd love to know.
~ Herman :cyclops:
Try repair the Z1 via PC companion, you will not lose any data to do that and maybe will fix the problem, otherwise a Factory Reset will be recommended.
eclyptos said:
Try repair the Z1 via PC companion, you will not lose any data to do that and maybe will fix the problem, otherwise a Factory Reset will be recommended.
Click to expand...
Click to collapse
Wait, this PC Companion repair does not erase any kind of data on my phone? Are you sure?
I thought it would just reflash my firmware and basically do a factory reset. Which is not what I'm looking for.
Have you not experienced any app crashes or rather sudden phone reboots?
I have the same. Sudden reboots. It was the same way when I was rooted on the.. 757 firmware.
I did the repair with Sony update. Still the reboots but even more random. When rooted it usually rebooted when using camera.
Also the touchscreen doesn't react like normal sometimes. Not that often it happens but it happens.
Reboots about once every day and at completely random occasions.
I'm guessing it's the firmware, just have to wait until a stable firmware comes. Until then we are stuck beeing testpilots for Sony developers.
Sent from my C6903 using XDA Free mobile app
I only had some weird problems with the camera but only at first after that no problem
Sent from my C6906 using Tapatalk
why you are afraid to start from 0 ... I can not understand ... too much of laziness??? your stories of wanting to keep your data, tends to cause bugs that are not on a clean system...
You can save the very important files on your computer... And restore the principal after...
You should atleast try a repair but for me everything actually got worse after the repair.
Someone at Sony replied to me with "have you tried your phone without the sim card". Are there known issues with simcards making our phones crashing I wonder?
Sent from my C6903 using XDA Free mobile app
Hello, Its been a long time since I don't ask anything on the forum, but in this occasion I haven't found any solution to what's happening to my Xperia Z, I'm gonna do my best to present the issue.
A couple of days ago I updated my Xperia (unlocked bootloader) from Existenz 1.5.5 to the latest 3.0 and the phone was completely fine for 2 days until it started shutting down by itself constantly and with no apparent reason, so I started to get worried, the first thing I did was try and reinstall the ROM thinking that I had some something incorrectly, I has no luck with that, on the contrary the phone died on the middle of the installation and it got bricked. My next step was to try do do everything from scratch, flashing the stock rom 10.5.1.A.0.283 to root it, install recovery and try flashing the Existenz after. I managed to do everything with lots of unwanted shuts downs in the middle but I managed. Unfortunately the phone kept on having the same problem so my last option was to try and use the Sony bridge on my mac to try and make a factory reset but it didn't let me because it detected the unlocked bootloader so I relocked it with flashtool, after that I tried again and it worked, it installed the official stock rom .101 and guess what..... same issue again, when I try to turn the phone on it shows the sony logo and turns off, if I try to turn it on connected to the AC it turns on but if I start playing with the menus and options it disconnects again, ofcourse if I turn it on connected and once it's on I disconnect it it shuts down almost instantly, At first I though the problem could be software, then hardware so I tried to check the battery status in the service app and it said good battery health so now I'm completely lost.., I've found this: http://forum.xda-developers.com/xperia-z/help/hardware-fix-xperia-z-charging-booting-t2760911 but I don't know if thats my case. I was gonna go to a sony store and ask them what could be the problem, but now I'm living in Brazil and it'd take lots of time and money to get ir fixed here.
I really need help here, sorry if I posted on an incorrect place.
I just found a video of someone with the exact same problem, in case in helps: https://www.youtube.com/watch?v=zkvLchJ_0oU
UPDATE: I rooted it, install recovery and once im in recovery it doesn't turn off by itself what tells me that may not be a hardware problem, at least not battery related, all this just makes me feel more confused!!
UPDATE 2: I rebooted the phone to load the recovery again and the battery indication went from 89% 2 minutes ago to 11% this second time, maybe it's hardware after all..
Battery.....
TapaTalked from my Xperia™ Z (C660²) running Ultimate PureXZ Ultra!
I seriously don't think is the battery, I think it's something related to the energy but I'm not sure what. As I said before the battery went from 89% to 11% quite fast but when it was at 1% it stayed there for hours, if it was the battery wouldn't it had turned off? after it finally turned off I left it charging for about 12 hr and today morning I try to turn it on without it being connected and no luck, it kept shutting down after the Sony logo. Sometimes when I turn it on with the cable connected it loads the OS and I unlock the lockscreen, diconnect the cable and extraneously it stays on just with the battery power, I manage to put the ScreenOff timeout to 30 mins and it stays on all the time, as long as I don't do certain things like opening the camera, phone or sometimes it just randomly turns off from anywhere. I know it's not the rom because I've tried 4 different ones including the official installed by Sony Bridge....
If the issue is software related what could it be?? the bootloader? the bios power management? battery stats? maybe restoring TA backup(because I just relocked the bootloader using the option o flashtool, not flashing the TA backup)?
I'm concerned about buying a battery, installing it and seeing no change as I've read happened to some guys with the same problem.
I really like my phone but after this I'm not so sure i'll buy another Xperia because this has happened to so many people and apparently there's no solution, my phone is out of warranty and I life in a foreign country (Brazil) so you guys are all I have...
Same Problem Here ... Impossible to flash either from fastboot or from CWM or TWRP
Hi, I am having exactly the same problem. I was trying to revert to stock kernel from CM10.2 and was following one of the many guides here on XDA. The phone was not passing the «SONY» Logo, and immediately after such logo it simply went completely black and the phone is off. After two days of trying several things, including Fastboot of Stock ROM, fastboot of different boot.img files including Doomlord, using Sony Bridge for Mac, all of which did not solve the issue, the problem now is that when I try to flash any ROM, the flashing operation begins and then after approx 15 seconds the phone goes black and switches off. The battery is at 82%, so I am quite sure it is not a battery problem.
I am more and more convinced that the internal filesystem (or simply RAM) needs to be formatted at low level from scratch.
The only problem is that I do not know how to do it: how to do LOW LEVEL Formatting of RAM? Any instructions out there?
Any other suggestion?
Thanks
gcecchini said:
Hi, I am having exactly the same problem. I was trying to revert to stock kernel from CM10.2 and was following one of the many guides here on XDA. The phone was not passing the «SONY» Logo, and immediately after such logo it simply went completely black and the phone is off. After two days of trying several things, including Fastboot of Stock ROM, fastboot of different boot.img files including Doomlord, using Sony Bridge for Mac, all of which did not solve the issue, the problem now is that when I try to flash any ROM, the flashing operation begins and then after approx 15 seconds the phone goes black and switches off. The battery is at 82%, so I am quite sure it is not a battery problem.
I am more and more convinced that the internal filesystem (or simply RAM) needs to be formatted at low level from scratch.
The only problem is that I do not know how to do it: how to do LOW LEVEL Formatting of RAM? Any instructions out there?
Any other suggestion?
Thanks
Click to expand...
Click to collapse
It seems like there's no solution and I don't think my battery is broken so I won't try the Hardware Fix since I don't wanna break my phone more than it already is, tomorrow I'll try to go the a Sony service store and see what they think the problem is, since I unlocked my bootloader and relocked after I think they will be able to see this, I think it ain't gonna be a problem because my warranty was void long time ago, and it's 1 year anyhow.... I hope they recognize it's a sony's fault issue and they decide to fix it with no cost, very unlikely but hoping is free gcecchini, i'll keep you updated, also if you find a solution let me know.
Hi Ringox!!! I'm having exact problem as your's.. This all started when I upgraded to 4.4.4 . First it was giving some weird problem like when opening camera , the phone shuts down. Then a time came the device was not charging.. The device boots up when connected to wall charger. But as soon as charger is removed the phone shut's down. Without connecting the charger when I tried to power on, it shows sony logo for 1 second the shut's down. I tried installing every stock rom , custom rom, kernel etc and it didn't solve the problem. I also bought new battery but same problem. I don't think it's software or hardware or battery problem but may be bootloader is corrupted. May be when we flash bootloader ( as in samsung) we may solve this problem. But I cannot find any tutorial an instruction to flash bootloader.
Also from quickstyler thread I can confirm that I have same problem as him, the sony mobile battey test app shows same error battery temperature -30 C . But his hardware fix didn't work either.
By searching for the problem on youtube, xda, google and other sources I can confirm 1000s of people is getting this problem ..
Please developer and member , help us provide solutions and tips what we can do next...
I have news, after one month waiting for Sony to repair my phone they've finally said it can't be fixed and they said the problem is the motherboard which is approximately 130 dollars plus installation, so I decided to park my Xperia and buy a SGS4. Something interesting that happened is that now the phone starts and sounds, just with a black screen all the time with the backlight ON, maybe they fixed something and broke something else, I don't know. If anyone knows a solution to this rather than changing the motherboard I'd appreciate the answer. I wanna fix it to give it to my mother, but I won't be buying any other Sony smartphone ever again, their service is a disgrace and I couldn't be more unsatisfied with them.
Tried searching around and have seen others with this issue but nothing has worked. Tried a clean flash of a rom and during the setup wizard its still broken.
I have pretty much done everything but done a clean flash of stock and i am gearing up to do that but i dont have high hopes.
are you using a custom kernel?
JustusIV said:
Tried searching around and have seen others with this issue but nothing has worked. Tried a clean flash of a rom and during the setup wizard its still broken.
I have pretty much done everything but done a clean flash of stock and i am gearing up to do that but i dont have high hopes.
Click to expand...
Click to collapse
Did you change your Android password within the past 72 hours?
cam30era said:
Did you change your Android password within the past 72 hours?
Click to expand...
Click to collapse
Nope...
its not that i just cant connect, its like the hardware is broken.
and just did a complete factory image flash.
still broken
I had this happen to my N6 last week. It started after running the battery completely flat so the green LED lit when I charged it. The fix having repeatedly wiping seemed to be draining battery completely again until the green LED lit when I charged it. It has worked fine ever since.
JustusIV said:
Tried searching around and have seen others with this issue but nothing has worked. Tried a clean flash of a rom and during the setup wizard its still broken.
I have pretty much done everything but done a clean flash of stock and i am gearing up to do that but i dont have high hopes.
Click to expand...
Click to collapse
I have the exact same issue and have tried everything from fully returning to stock which worked a little better but still not well and also tried different radios etc etc and roms... dont know what the deal is.. nothing on the internet seems to help its almost like no one knows how to fix it or its really rare... ugh
hackahero said:
I have the exact same issue and have tried everything from fully returning to stock which worked a little better but still not well and also tried different radios etc etc and roms... dont know what the deal is.. nothing on the internet seems to help its almost like no one knows how to fix it or its really rare... ugh
Click to expand...
Click to collapse
First contacted square trade as that is my insurance, they said contact Moto because it is still under warranty. Did that, Moto said they would replace it. I said i don't want to go without a phone and they said they can charge me 25 and put a 500 hold on my account but they would send the phone first. Said OK phone arrives on Tuesday.
Just as an FYI they did basically say did you factory reset it.... but that is all the trouble shooting.
If anyone is interested in my symptom. Wifi is just always stuck at "turning on" every once in a while it will be off. but when you try to turn it on it just gets stuck again.
When it is stuck you can not turn it off.
paulwoodhouse said:
I had this happen to my N6 last week. It started after running the battery completely flat so the green LED lit when I charged it. The fix having repeatedly wiping seemed to be draining battery completely again until the green LED lit when I charged it. It has worked fine ever since.
Click to expand...
Click to collapse
Might be worth an RMA. see my previous post.
Don't know if I'm a little too late to this post... .But it happened to my Nexus 6 too, tried everything, wipe cache, factory reset, root, delete /persist/wifi but nothing worked....
However, luck seems to be on my side when I went into Google Connectivity Services under Setting--> Apps... and wipe its cache and tried to disable it (but stopped before I did). Then reboot the phone once i wiped all the data from the Google Connectivity Services Apps and VIOLA! It's working now!
*EDIT... It worked for about an hour (allowing me to dl all the apps) but now it has failed again....
I have the same issue as soon and I unlock the bootloader
any ideas? Im going to root again the device and load a different to see if it makes any difference
I am experiencing this as well. Was working fine yesterday and when I tried to go to Android M Preview 3 this happened. Whats worse is that this is happening right after I switched from Unlimited Data on TMo to Project Fi with 3GB. Making this even more frustrating is that Project Fi support says the preview images are now compatible with Project Fi. Isn't that something they should be telling people up front?!
I'm having the same issue on marshmalow, it suddenly started to happen some weeks ago.
First times was solved with phone reboot.
Then was required to clean cache before restart
Now I've tried reclutance suggestion (delete data from google connectivity services and reboot but the problem persist?
I'm using 6.0.1 stock rom without root
I don't want to perform a factory reset
Any suggestion?
here too...close the wifi
All tried doesn't work,
Wipe cache
Wipe dalvik cache (via fastboot as I do not have a custom recovery neither unlocked the boot or root, my phone is completely original)
Also tried to delete wifi data
Any suggestion?
RMA
I'm continuing to have issues with my Motorola Nexus 6 phone.
It is running stock android 6.0.1
I never unlocked it or rooted (Sadly cause If i do so I were able to backup my apps and settings with titanium backup and restore it before a full device reset )
The problem started some weeks ago.
First symptom was that i was unable to enter on Settings -> Data usage (Every time receives an "unfortunately, settings has stopped" message)
Then some days have difficult to connect to wifi or disconnect (at that moment I didn't investigate the issue, just retry considering the issue was on router side)
After some time I realize that the problem was on the phone, specially cause it started to stuck turning on wifi, but for some days just turning off phone and turning it on again solves the issue.
With the time it becomes more and more frequent and turning it off and on didn't solve anything so I've reboot into recovery mode and perform a clear cache but it doesn't solve the issue.
Looking here and at other forums found that this issue is really common and some people solves it trough ADB with "adb shell pm clear com.android.settings" I've tried it but it didn't solve anything.
Even when many people didn't solve it with a factory reset I want to try it, but I need to be able to backup one app data (If could backup everything will be the best but at least need to backup blockchain app (Also have an issue with them as provider and couldn't log in from another device or website, just this device has a session already approved and open)
Any suggestion?
I've upgraded/downloaded to almost any possible rom and the problem is still here
Looking on forums found that is a very common issue since marshmallow in many devices (Specially Nexus)
Most people couldn't fix it but some could.
the problem is with devices macaddress that shown 02:00:00:00:00:00 and get stuck turning on
there are solutions in forums that seems to be a little bizarre like drain battery to 0 and full recharge (This one works for me once)
,others like deleting Google connectivity services cache, or deleting /persist/wifi folder completely
But I found one for nexus 5 who replaces the full /persist partition with a dump and edit the files and permissions with macaddress information.
This seems to have logic and provides an explanation about why the problem persist after, factory reset or rom changing so I want to try it in nexus 6.
Could someone provide me a dump of it?
There is an app: https://play.google.com/store/apps/d...nam.partitions, that makes the process of making a partition backup easy. The persist partition is on /dev/block/mmcblk0p26
Thanks in advance
Did you solve your problem? Because I have the same. Did you try to change Mac address on device?
I EDITED the whole post to better explain the issue.
Okey, first of all I already try to use the search function with no luck (I found a similar case but he flashed with adb to solve it and that would void my warranty).
Today I received a moto x (it should be new) and I updated it to 4.4.4
The phone freeze itself whenever he wants and the only way to keep using it is to lock and unlock it.
By freez I mean I can't control it, I will try to explain:
I loose control over the touch, if I'm in a game that use the sensors (like riptide GP) I sitll can play it moving the phone with no glitch in the game, but I can't use the turbo or breaks, since I need to touch the screen. When this happens, sometimes the phone goes crazy and start touching everything, it makes the notification bar go down, make his way to desktop, go to settings and change everything (all of this with the phone factory reseted 30 mins ago, just installed es file explorer and installed one game, didn't updated anything).
This also hapened in stock 4.2, I suposed that an update would solve the problem, I have the 5.1 OTA available but I'm afraid to make the update and still have the issue.
I already made a full wipe.
Update:
It seems that this happens mostly when the phone is under heavy use of some app, mostly when it heats a little.
I found no problem in safe mode, but there is no heavy use app comming with the phone, so I can't test much further.
Thanks for your answers!
I would try a factory reset, you don't need an unlocked bootloader to do that. If that does not fix the issue, then your Moto X has a hardware problem.
I already did a factory reset, and wiped cache also, but the problem is the same, and it happens much frecuently when in games =S
I'm very sad that this may got no solution.
Hello to all.
I will have a problem on my DROID TURBO BALLISTIC and do not know how to solve it, I hope for your help.
I installed SOAK rom into my XT1254, when it was released.
Installed without difficulty, the phone worked well even with a good battery life; I haven't done wipe.
A few days ago, having noticed that the phone seemed to slow down, so I did wipe data / cache.
Restarting the phone, put my google account through the WiFi connection restores everything.
when I reboot (on every reboot) a message is shown "GOOGLE PLAY SERVICE STOPPED" is UNEXPECTED: a quick look at the log, I think I read that crashes "android.google, vendor.GMS "(I do not remember exactly what was written, but it certainly ends with GMS).
I wipe and another time not load any application. The problem remains.
Someone had? as it solved.
Is there is an official full rom to be loaded and how (sorry for noob question) to reset the phone as if it were fresh out of the factory?
thanks to all
Thank you all
I just got a replacement phone under the screen warranty and have seen the same message. It doesn't really seem to be affecting the operation though.
Sent from my Nexus 7 using Tapatalk