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Hello guys, I've acquired my New Moto X last monday and I've been using since then. It a fantastic phone and everything else but I have a problem with the moto voice. I use it like, 5 times a day, works perfect, but after a time, and I have a theory that it's conflicting with other apps installed in the phone, it became too slow. Like, i say my activation phrase, it beeps but nothing shows up, only 10 seconds later a very slow and laggy version of the interface. It also happens when I open it directly from the Moto app. After this, I've done a factory reset on the phone, and the Moto Voice came back to life... BUT, after 3 days it started again... Then I done it again... And guess what in 24 hours the same error. The worst part is that I dont' know if they are going to solve this error, I have already reported it but I don't know... And if I send it back to the store to get a new one I'll probably saty almost a month without a phone... Anyone else have this problem? Any solutions
Did you try clearing cache?
Also, are you on the latest version 6.1.10.1?
Yes to both!
I found the OK google feature responds faster and better. Just as long as you don't want to command other apps.
I'm having the exact same issue. It's very slow. Same issues after factory reset. Also - when it does work, works with Google Now, but none of the MOTOX apps like 'find my phone' etc.
any resolution?
Same thing here
I have had the same issue. I tried uninstalling and reinstalling several times with no luck. The few times I've managed to get through the entire voice set up it ends up un-checking my launch phrase with in a few uses and moto voice stops working. I keep providing feedback when the voice app fails and hopefully they will figureboit why this is happening. Happy to hear its most likely not my device and an issue with the app.
I have the same problem and i may have located the problem. Try turning off bluetooth completely and see if the problem still exists?
Anybody else having these problems? 2nd day to have it and it would freeze up and bootloop. At one point it was off for 2-3 hours and I couldn't get to fastboot. Finally I got it to factory reset twice and its doing fine for now. Unfortunately I'm on shift for 24 hours or I'd make Verizon give me a new one.
Sent from my XT1254 using XDA Free mobile app
Aarongauntt said:
Anybody else having these problems? 2nd day to have it and it would freeze up and bootloop. At one point it was off for 2-3 hours and I couldn't get to fastboot. Finally I got it to factory reset twice and its doing fine for now. Unfortunately I'm on shift for 24 hours or I'd make Verizon give me a new one.
Sent from my XT1254 using XDA Free mobile app
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Click to collapse
Could it be some app that you installed? Haven't had any problems myself with it.
Have you switched from dalvik to art?
I've had zero issues with bootloops so far.
Haven't switched to art and I doubt any nonroot app would cause bootloops. Who knows.
Sent from my XT1254 using XDA Free mobile app
No issues so far here
none here
Had one this morning. Phone froze during a phone call, and then got stuck at the boot screen before the animation. Rebooted it by holding the volume and power button and it's worked since.
No problems here, have played games for several hours straight with no issues and have been playing with it all day.
Mine was solid for about 4 hours and its starting back up again. Maybe I have a lemon.
Sent from my XT1254 using XDA Free mobile app
sounds like a defective unit or something.
i'd do a wipe, dont install any apps, see if it works fine or not. if it does, probably an app issiue. if you are getting problems even after the reset, its the phone.
Same issue here. Kept randomly rebooting, but only occasionally. Did a few factory resets, installing only essential apps each time thinking it was one of my apps that didn't play nice with Turbo (even though they played just fine with my Razr Maxx and Galaxy S5) to no avail. Last night, did a factory reset, didn't install any apps (nor did I update any of the pre-installed ones) and this morning, endless bootloop. I can't get it to stop. I'm really starting to hate this startup sound. LOL!
My phone locks up occasionally. Always restarts itself. I'm not sure what has been causing my phone to lock up but I haven't been able to pinpoint an action that is specifically creating the issue.
Sent from my XT1254
So I couldn't figure out a way to just power it down (all the usual button combinations just kept rebooting it, which then continued the bootloop) so I just figured I'd let it bootloop until the battery ran out. After about 3 hours of bootlooping, it just finally booted. I didn't touch anything. Weird. Maybe it's like a 4 year old temper tantrum, just let them get it out of their system and all will be better in a couple hours. Hahaha!
I have a phone that it's going this as well. I can get into recovery and reset but that didn't work. If I try to wipe cache the phone reboots and freezes which seems abnormal. I never had a phone reboot after wiping cache. I loaded the phone into fastboot and using RSD Lite I flashed the original software into the phone to no help. I did notice though that in the fastboot option that my baseband is blank. Might just be a bad device.? Does anyone know where I can find stock firmware 21.44 (that has the VoLTE option)?
I've had 4 turbos, latest one with almost no apps, and been waiting on Motorola for near 3 weeks for another device... Just about to sell the next turbo they send out... I've also had the same issues plus WiFi drops BT drops freezing lagging, and lately unable to receive voice calls and voice mail
polish23 said:
I've had 4 turbos, latest one with almost no apps, and been waiting on Motorola for near 3 weeks for another device... Just about to sell the next turbo they send out... I've also had the same issues plus WiFi drops BT drops freezing lagging, and lately unable to receive voice calls and voice mail
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Click to collapse
With four turbos there seems to be more of a user error than system. you either disabled a needed apk, installed an apk that doesn't play nice, or you took an ota and havent completed an FDR. Its recommended and has been posted on here multiple times throughout this site/forum that always, always do a FDR with an update.
the_rooter said:
With four turbos there seems to be more of a user error than system. you either disabled a needed apk, installed an apk that doesn't play nice, or you took an ota and havent completed an FDR. Its recommended and has been posted on here multiple times throughout this site/forum that always, always do a FDR with an update.
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Click to collapse
I'm not running any additional apks at this point and haven't since the second replacement device. Apparently, I just have good luck with this phone, that I now despise, and wish I could get rid of. I followed all the disable guides for what was safe, and I'm not sure what an FDR is, but if you tell me I'll give it a shot. Last replacement came updated as well. At this point this current model doesn't even receive phone calls, because it just doesn't work correctly.
polish23 said:
I'm not running any additional apks at this point and haven't since the second replacement device. Apparently, I just have good luck with this phone, that I now despise, and wish I could get rid of. I followed all the disable guides for what was safe, and I'm not sure what an FDR is, but if you tell me I'll give it a shot. Last replacement came updated as well. At this point this current model doesn't even receive phone calls, because it just doesn't work correctly.
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Click to collapse
Factory Data Reset.
the_rooter said:
With four turbos there seems to be more of a user error than system. you either disabled a needed apk, installed an apk that doesn't play nice, or you took an ota and havent completed an FDR. Its recommended and has been posted on here multiple times throughout this site/forum that always, always do a FDR with an update.
Click to expand...
Click to collapse
the_rooter said:
Factory Data Reset.
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Click to collapse
OK, so I have done that with each of the devices. Unfortunately, I just have horrible issues/luck with this phone.
Hello All,
I received the Lollipop OTA about a week ago and since then my phone has been randomly restarting on its own and then proceeding to perform some sort of process once it starts.
It says something along the lines of "Optimizing Apps 1of 119" and this process takes a while. I have tried clearing the cache but it doesn't seem to help.
Any ideas of whats happening, solutions ?
Thanks,
Pete
I can confirm the problem. Having the same issue where apps are optimized on every power on.
When my nexus 7 updated to 5.0 it did this a few times. Then mysteriously stopped doing it after a week or two.
Whenever Android boots and starts with "Optimizing App # of #" it usually means your ART cache got wiped for whatever reason (corrupted maybe). This is the same effect as if you wiped the caches in TWRP. It takes a long time because ART caches are substantially larger than Dalvik caches.
Try to plug the cable off before turning on the phone. Looks like a serious bug but that helped in my case.
I performed a factory reset last night seems to be much better so far, I will report if the issue starts up again !!
Pete
Which lollipop update did u do, i mean the brazil retail one or the europe one??
Cos i faced this issue a lot in brazil retail update, yet to try europe update....
had the GB OTA update and can attest to the annoying android updating with each phone restart, fortunately I have not had any random rebooting issues as reported by others
Jim
jfran said:
had the GB OTA update and can attest to the annoying android updating with each phone restart, fortunately I have not had any random rebooting issues as reported by others
Jim
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Click to collapse
But you do have annoying apps update at each restart right??
Yes i have the annoying android updating with each restart
I have experienced these random reboots and I have also noticed that I get an error when taking screenshots where it says that either the storage is full or the app doesn't allow it. I have at least 3gb left and I have tried it across the system and it doesn't work. I am on the retail US version for XT1053
Sent from my SHIELD Tablet using Tapatalk
I have also some optimising situations on the restarts. Someone know what can fix or raise this situation?
Sent from my XT1052 using XDA Free mobile app
the android updating stopped, not sure if it was clearing the gallery data (2GB) the helped, or booting it safe mode, anyway boot time is now back to normal
Mine only gets into the process of optimizing apps when it's connected to the power source (PC via usb or directly to the power outlet). I just have to remember to unplug before switching off the phone.
It doesn't restart on its own.
Apart from missing lots of features after the Lollipop update, I also have the optimizing problem, it takes 30min and is extremely annoying, happened 5 times already, one time was a random reboot.
Any idea how to fix it? I do not consider a factory reset a solution. Motorola has spend much time and effort in upgrading while keeping all existing settings and app configs and app data. If I knew I would need a reset I would not have "upgraded" (def would have stayed with 4.4.4 had I known some pratical features are missing, the change log and all tech sites are waay to optimistic about the Lollipop updates!).
same here.
unrooted stock Rogers/Fido version
pasta1234 said:
I performed a factory reset last night seems to be much better so far, I will report if the issue starts up again !!
Pete
Click to expand...
Click to collapse
My sister in law had the same experience.. After the 5.1 update on her XT1053 Dev Edition, she kept getting the "optimizing app xx of yy" on reboot... After a factory reset, and setting up from scratch, she is back to working fine.
Friend of mine had the same experience with his XT1053... factory reset and setup from scratch fixed it.
I received the OTA two weeks ago (retail.en.gb), after some days i had a reboot and the optimization of 130apps
So i decided to do a factory reset and install just few application.
Tonight i forgot to put the phone on charge and this morning i had again reboot and optimizaion, just 80 apps bat took 10minutes!
I hope someone found a fix for this annoing issue
worst phone ever, it is very frustrating,should i upgrade to android M ?
Try encrypting then factory reset.
Tried searching around and have seen others with this issue but nothing has worked. Tried a clean flash of a rom and during the setup wizard its still broken.
I have pretty much done everything but done a clean flash of stock and i am gearing up to do that but i dont have high hopes.
are you using a custom kernel?
JustusIV said:
Tried searching around and have seen others with this issue but nothing has worked. Tried a clean flash of a rom and during the setup wizard its still broken.
I have pretty much done everything but done a clean flash of stock and i am gearing up to do that but i dont have high hopes.
Click to expand...
Click to collapse
Did you change your Android password within the past 72 hours?
cam30era said:
Did you change your Android password within the past 72 hours?
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Click to collapse
Nope...
its not that i just cant connect, its like the hardware is broken.
and just did a complete factory image flash.
still broken
I had this happen to my N6 last week. It started after running the battery completely flat so the green LED lit when I charged it. The fix having repeatedly wiping seemed to be draining battery completely again until the green LED lit when I charged it. It has worked fine ever since.
JustusIV said:
Tried searching around and have seen others with this issue but nothing has worked. Tried a clean flash of a rom and during the setup wizard its still broken.
I have pretty much done everything but done a clean flash of stock and i am gearing up to do that but i dont have high hopes.
Click to expand...
Click to collapse
I have the exact same issue and have tried everything from fully returning to stock which worked a little better but still not well and also tried different radios etc etc and roms... dont know what the deal is.. nothing on the internet seems to help its almost like no one knows how to fix it or its really rare... ugh
hackahero said:
I have the exact same issue and have tried everything from fully returning to stock which worked a little better but still not well and also tried different radios etc etc and roms... dont know what the deal is.. nothing on the internet seems to help its almost like no one knows how to fix it or its really rare... ugh
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Click to collapse
First contacted square trade as that is my insurance, they said contact Moto because it is still under warranty. Did that, Moto said they would replace it. I said i don't want to go without a phone and they said they can charge me 25 and put a 500 hold on my account but they would send the phone first. Said OK phone arrives on Tuesday.
Just as an FYI they did basically say did you factory reset it.... but that is all the trouble shooting.
If anyone is interested in my symptom. Wifi is just always stuck at "turning on" every once in a while it will be off. but when you try to turn it on it just gets stuck again.
When it is stuck you can not turn it off.
paulwoodhouse said:
I had this happen to my N6 last week. It started after running the battery completely flat so the green LED lit when I charged it. The fix having repeatedly wiping seemed to be draining battery completely again until the green LED lit when I charged it. It has worked fine ever since.
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Click to collapse
Might be worth an RMA. see my previous post.
Don't know if I'm a little too late to this post... .But it happened to my Nexus 6 too, tried everything, wipe cache, factory reset, root, delete /persist/wifi but nothing worked....
However, luck seems to be on my side when I went into Google Connectivity Services under Setting--> Apps... and wipe its cache and tried to disable it (but stopped before I did). Then reboot the phone once i wiped all the data from the Google Connectivity Services Apps and VIOLA! It's working now!
*EDIT... It worked for about an hour (allowing me to dl all the apps) but now it has failed again....
I have the same issue as soon and I unlock the bootloader
any ideas? Im going to root again the device and load a different to see if it makes any difference
I am experiencing this as well. Was working fine yesterday and when I tried to go to Android M Preview 3 this happened. Whats worse is that this is happening right after I switched from Unlimited Data on TMo to Project Fi with 3GB. Making this even more frustrating is that Project Fi support says the preview images are now compatible with Project Fi. Isn't that something they should be telling people up front?!
I'm having the same issue on marshmalow, it suddenly started to happen some weeks ago.
First times was solved with phone reboot.
Then was required to clean cache before restart
Now I've tried reclutance suggestion (delete data from google connectivity services and reboot but the problem persist?
I'm using 6.0.1 stock rom without root
I don't want to perform a factory reset
Any suggestion?
here too...close the wifi
All tried doesn't work,
Wipe cache
Wipe dalvik cache (via fastboot as I do not have a custom recovery neither unlocked the boot or root, my phone is completely original)
Also tried to delete wifi data
Any suggestion?
RMA
I'm continuing to have issues with my Motorola Nexus 6 phone.
It is running stock android 6.0.1
I never unlocked it or rooted (Sadly cause If i do so I were able to backup my apps and settings with titanium backup and restore it before a full device reset )
The problem started some weeks ago.
First symptom was that i was unable to enter on Settings -> Data usage (Every time receives an "unfortunately, settings has stopped" message)
Then some days have difficult to connect to wifi or disconnect (at that moment I didn't investigate the issue, just retry considering the issue was on router side)
After some time I realize that the problem was on the phone, specially cause it started to stuck turning on wifi, but for some days just turning off phone and turning it on again solves the issue.
With the time it becomes more and more frequent and turning it off and on didn't solve anything so I've reboot into recovery mode and perform a clear cache but it doesn't solve the issue.
Looking here and at other forums found that this issue is really common and some people solves it trough ADB with "adb shell pm clear com.android.settings" I've tried it but it didn't solve anything.
Even when many people didn't solve it with a factory reset I want to try it, but I need to be able to backup one app data (If could backup everything will be the best but at least need to backup blockchain app (Also have an issue with them as provider and couldn't log in from another device or website, just this device has a session already approved and open)
Any suggestion?
I've upgraded/downloaded to almost any possible rom and the problem is still here
Looking on forums found that is a very common issue since marshmallow in many devices (Specially Nexus)
Most people couldn't fix it but some could.
the problem is with devices macaddress that shown 02:00:00:00:00:00 and get stuck turning on
there are solutions in forums that seems to be a little bizarre like drain battery to 0 and full recharge (This one works for me once)
,others like deleting Google connectivity services cache, or deleting /persist/wifi folder completely
But I found one for nexus 5 who replaces the full /persist partition with a dump and edit the files and permissions with macaddress information.
This seems to have logic and provides an explanation about why the problem persist after, factory reset or rom changing so I want to try it in nexus 6.
Could someone provide me a dump of it?
There is an app: https://play.google.com/store/apps/d...nam.partitions, that makes the process of making a partition backup easy. The persist partition is on /dev/block/mmcblk0p26
Thanks in advance
Did you solve your problem? Because I have the same. Did you try to change Mac address on device?
Hey, I need help, today I tried to replace the stock battery of my S5 with a replacement battery which came with the phone I bought in Amazon, but I noticed that the second battery was fake since it weighted less than the original one, but I was desperate for more battery life (since updating to MM my battery last 1 day and a half max when it used to hold charge 2 and a half days), I turned my phone off and changed the batteries, I turn on my cellphone everything seems alright but then a pop up (Unfortunately the process com.android.phone has stopped working) appears and I'm like, alright, that's new, and accept, but then it appears again and again every 7 seconds, I rebooted, no change, I followed some online instructions (disable the process, delete cache, data, force stop, wiped the cache partition) but nothing works, so I switched the batteries back, thinking it would fix everything but to my surprise, the pop up still appears, and my SIM is not recognized anymore, can't make calls, can't do anything SIM related, please help me i don't want to wipe the phone again since I just restored all my data like 2 days ago, thank you.
If you aren't rooted you will most likely than not have to restore. That sound like something went corrupt with in the sec.phone apk or even system wide. I don't think it was the battery that did it tho.
Anyone more knowledgeable might have a better solution, good luck.
sejodesign said:
If you aren't rooted you will most likely than not have to restore. That sound like something went corrupt with in the sec.phone apk or even system wide. I don't think it was the battery that did it tho.
Anyone more knowledgeable might have a better solution, good luck.
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I guess it's firmware because I hard reset my phone and after the first reboot the problem came back