[Q] Network loosing service after update to OTA 5.0.2 - G 2014 Q&A, Help & Troubleshooting

After i've upgraded to OTA 5.0.2, the 1st SIM card is repeatedly loosing signal.
This didn't happen with 4.4.4, that came pre-installed.
I've read that moto g has had some problems with signal loss, but i think it's related to the 1st generation moto g.
Any idea of what i can do to identify/fix the problem?
I'm considering downgrading to 4.4.4.
Many Thanks.
Edit: After the upgrade to 5.0.2, i did a factory reset.

i to facing this issue.
jalex4 said:
After i've upgraded to OTA 5.0.2, the 1st SIM card is repeatedly loosing signal.
This didn't happen with 4.4.4, that came pre-installed.
I've read that moto g has had some problems with signal loss, but i think it's related to the 1st generation moto g.
Any idea of what i can do to identify/fix the problem?
I'm considering downgrading to 4.4.4.
Many Thanks.
Edit: After the upgrade to 5.0.2, i did a factory reset.
Click to expand...
Click to collapse
i have noticed this issue with my phone too, after upgrading it lollipop, suddenly signal drops on both the sims.

Actually one particular SIM card losing signal was very frequent while my phone was on 4.4.4 . Sometimes it couldn't be fixed even by rebooting the phone, and the only way was to remove the card and re-insert it. After updating to 5.0.2 I've seen in happening a couple of times, but it's not that frequent. And it's affecting the same SIM card.
Στάλθηκε από το Moto G μου

So, from what i see, i better do a reboot every night and hope for the best? :fingers-crossed:

Related

I cant Uninstall any app. Forces reboot.

I have a strange problem with my Sim unlock Moto X xt1056 (Sprint). its running Android 4.4.4. with root and bootloader unlocked. The problem is anytime i try to uninstall any app, the phone reboots. Whenever ever i try to clear data too it does the same thing. And also whenever i go to settings and try to go to the Security menu it just FC. this was happening when i was on 4.4.2 so i thought upgrading will solve the issue but it hasnt. Any help please.. thanks.. :crying:
kwartey said:
I have a strange problem with my Sim unlock Moto X xt1056 (Sprint). its running Android 4.4.4. with root and bootloader unlocked. The problem is anytime i try to uninstall any app, the phone reboots. Whenever ever i try to clear data too it does the same thing. And also whenever i go to settings and try to go to the Security menu it just FC. this was happening when i was on 4.4.2 so i thought upgrading will solve the issue but it hasnt. Any help please.. thanks.. :crying:
Click to expand...
Click to collapse
Hi devs,
I am also having the same problem with my moto X 1058. I have tried different custom ROMS but its same. Did a Factory Reset but no use. Even wiped internal memory and data partition, but still its the same. My scenario is exactly the same as mentioned in the thread. I m running cm12.1 on my device now. It is having no other issues (so far) besides these problems.
Any help would be highly appreciated.
Thanks,

Random Reboots [Stock 6.0]

Hello,
My brain is collapsing about this reboots, I have stock android 6.0 on my XT092 device.
Wipe cache + reset doesn't resolve anything. Wipe backup data and unmark auto-restore apps on google auto-backup. After wipe cache/reset I put on this device "configure as a new phone" , then I unmark auto-restore on settings then I install my apps (whatsapp dropbox, cant install more without problem solved..), what I can do more or what im doing wrong?
Thank you all :good:
Try to collect log from device and publish it here, we'll read and think
summer.cat said:
Try to collect log from device and publish it here, we'll read and think
Click to expand...
Click to collapse
How can I collect my log? USB debug?
Nobody else have random reboots with marshmallow, i'm the only one? Didn't see nobody complaing :crying:
tpati said:
How can I collect my log? USB debug?
Nobody else have random reboots with marshmallow, i'm the only one? Didn't see nobody complaing :crying:
Click to expand...
Click to collapse
Mental note, this reboots only happens when i'm not touching in the phone (standby). If I'm using it or charge he never reboots! I can't leave this phone awake during night
Hello guys
I have stock android 6.0 [24.11.18.victara_reteu.reteuall.en.Eu retfr] on my Motorola Moto X 2014 [XT1092] after OTA update to android 6.0 I have always random reboot's on it. I search for all internet about a possible fix and I think I tried almost everything but I have hope can solve this problem.. Put on Moto X 2014 forum too but is a old device without much visibility!
I have try to hard resed and wipe caches (don't know how many times I did it, probably 100 with various configurations). Last time I do it I just reset/wipe and initiate the phone without sim-card and internet (always skip) after that I put the sim-card without 4G and WiFi and didn't install or update any type off app (Google's backup is disable and I clean everything I could about old's data) and the phone always reboots (think we never could stay 24h on without a single reboot, this is so frustrating).
Hardware phone problem? System operating problem (is stock and didn't see nobody like me)?
Any one have suggestions what I could do more or someone have this problem with your stock device?
Thank you for the time dispend reading this :good:
tpati said:
Hello guys
I have stock android 6.0 [24.11.18.victara_reteu.reteuall.en.Eu retfr] on my Motorola Moto X 2014 [XT1092] after OTA update to android 6.0 I have always random reboot's on it. I search for all internet about a possible fix and I think I tried almost everything but I have hope can solve this problem.. Put on Moto X 2014 forum too but is a old device without much visibility!
I have try to hard resed and wipe caches (don't know how many times I did it, probably 100 with various configurations). Last time I do it I just reset/wipe and initiate the phone without sim-card and internet (always skip) after that I put the sim-card without 4G and WiFi and didn't install or update any type off app (Google's backup is disable and I clean everything I could about old's data) and the phone always reboots (think we never could stay 24h on without a single reboot, this is so frustrating).
Hardware phone problem? System operating problem (is stock and didn't see nobody like me)?
Any one have suggestions what I could do more or someone have this problem with your stock device?
Thank you for the time dispend reading this :good:
Click to expand...
Click to collapse
Stop spamming the forums, already answered you in one of your other posts.
Sent from my XT1095 using Tapatalk
I had about the same problem (happened maybe 5 times) on my xt1096 while I had 5.1 verizon stock.
Since I installed the stock xt1095 6.0 marshmallow (about a month), I didn't have that problem again.
Maybe you should try that too? Just a suggestion.
AGISCI said:
Stop spamming the forums, already answered you in one of your other posts.
Sent from my XT1095 using Tapatalk
Click to expand...
Click to collapse
Sorry, I collect the log but I have my data on it.. I will colect it with full reset/wipe and any update!
I search about all forums I could but didn't find anyone with same error, I copy the text about 3 or 4 topics to have more visibility because this phone is making old (but I love it)..
OrenGazala said:
I had about the same problem (happened maybe 5 times) on my xt1096 while I had 5.1 verizon stock.
Since I installed the stock xt1095 6.0 marshmallow (about a month), I didn't have that problem again.
Maybe you should try that too? Just a suggestion.
Click to expand...
Click to collapse
When I bought this phone (2 months ago) he have 4.4.4, I think he update to 5.0 or 5.0.1 and after that updated to 5.1 (he stays about 2 weeks in 5.1) after that he receive 6.0 (problem apears)..
I think I couldn't downgrade the 6.0 to 5.1 (without touch on root's etc etc) right? Could I reinstall 6.0 in boot menu with all stock and no-rooted?
tpati said:
When I bought this phone (2 months ago) he have 4.4.4, I think he update to 5.0 or 5.0.1 and after that updated to 5.1 (he stays about 2 weeks in 5.1) after that he receive 6.0 (problem apears)..
I think I couldn't downgrade the 6.0 to 5.1 (without touch on root's etc etc) right? Could I reinstall 6.0 in boot menu with all stock and no-rooted?
Click to expand...
Click to collapse
You have to have root and unlock bootloader to change roms as far as I know.
I too am experiencing this issue since day one with a XT1092. It happend across several ROMs, including stock. Like previously stated, it happens only when the phone is not connected to a charger and in standby, seemingly randomly.
I suspect the radio to be the issue, since it is the same regardless what ROM one uses. Maybe certain frequencies (I am constantly connected to LTE; mostly Band 20, 800 MHz) or something similar could be the cause. That would explain why it is such a rare issue and so hard to reproduce. Or maybe it is simply a hardware malfunction, I guess I'll never know.
Edit: Got a soft reboot without a SIM card in the phone. Usually it's a hard reboot, but this time it was "only" a quick soft reboot.

NO SIGNAL

IT HAS BEEN A WHILE NOW, SINCE I'M FACING THIS PROBLEM. i'm losing signal on my moto g XT1068. there is no problem with the sim card as it works with other devices.
i had this problem on lollipop . and i upddated it to marshmallow but the problem persisted. i even restored it to original stock firware but with no luck.
please help me ASAP.
and i've tried rebooting, switching airplane mode on/off etc and it didn't help.
http://forum.xda-developers.com/moto-g-2014/help/service-t3040603 i viewed this link and the method provided by @ragarok but the link doesn't work.

moto x xt1060 showing cellular network null after upgradation to lollipop

Hello,
I bought moto x x1060 2 days ago. It had android version kitkat and was working totally fine. It was reading Sim showing signals but then I checked for upgdates and install them and upgraded to lollipop 5.1. Now the phone is reading Sim but not receiving and signals from cellular network. Besides this problem its working fine. Please suggest some solution. Thanks
Have you cleared cache via recovery yet? Have you factory reset it yet?
Sent from my Nexus 6 using Tapatalk

My Moto g2 XT1068 is not starting..😖😖😖😖😖😢

My Moto g2 XT1068 is not starting..
My motog2 xt1068 is not starting.....
I love rooting ..flashing ROM and stuffs like that...
As my phone was lagging after marshmallow update I decided to downgrade my Android to KitKat. So I downgraded it but after few days I noticed that I was not getting 3g network. So i decided to upgrade it to lollipop. But while in the process my phone got automatically switched off even though I was having 80% battery. :crying: thing which should have never happened
Since then my phone is dead. Not starting. Please help me. I think my phone is bricked.

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