So a few people know that I've been having problems with my Note 4 (documented in different threads, can replicate any day), as it relates to the camera performance under cold temperatures. I've confirmed that it's not happening on neither my friends' AT&T Note 4's, nor an AT&T Note 3. This brought me onto calling Samsung and checking things out with their warranty. I explained my case in great detail - that I live in northeast and every time I leave the phone in temperatures below 40 F (next to an open window, or in my jacket pocket, for instance), upon launching a camera app, I see a very visible purple line going across the screen, which happens in every single camera app that I tried, and does not happen anywhere else. The lady I spoke to said that, apparently, I should not be exposing the phone to extreme temperatures. I asked what the extreme temperature range was - she could not answer and pointed me to the Note 4 warranty page (http://www.samsung.com/us/support/s...d_mdl_cd=SM-N910TZKETMB&prd_mdl_name=SM-N910T, also attached), where in section H) it says that "exposure to weather conditions" would not be covered. I searched the page for words "temperature", "hot", "cold", but could not produce anything at all. The result of the call was that she sent me a UPS label for me to send them the phone. I've since decided that I'm not going to send it in, since it isn't that big of a deal, and I've already invested quiet a bit of time into rooting, installing stuff. Plus, since most ROMs void the warranty, I don't think I'd qualify anyway.
But my question mostly concerns the vague wording in the warranty itself. With all the engineering that went into these devices, wouldn't they know which temperatures affect it? Also, that 'weather conditions' bit - sounds like the moment you take it out of the package, you are exposing it to the weather conditions, be it a hot, sunny summer day, a breezy morning on a pier, or a blistering cold during your favorite blizzard, or, of course, a quiet chilly morning next to your very window.
Considering the battery is intended to be used between -20°C and 60°C (-4°F and 140°F) usually, asking the phone to function correctly at -40° is a bit excessive.
Taking it outside into -40° weather while it was within normal range would be one thing. But to have the phone itself also be -40° is asking a lot.
The phone was not made for those kind of conditions. Just like it is not made to be dunked in water.
Common sense goes a long way.
Sent from my SM-N910T using XDA Free mobile app
nosympathy said:
Considering the battery is intended to be used between -20°C and 60°C (-4°F and 140°F) usually, asking the phone to function correctly at -40° is a bit excessive.
Taking it outside into -40° weather while it was within normal range would be one thing. But to have the phone itself also be -40° is asking a lot.
The phone was not made for those kind of conditions. Just like it is not made to be dunked in water.
Common sense goes a long way.
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
I did write below (not negative) 40 F = 4.44 C. I would not leave my windows open in -40F.
LaidBackTech said:
I leave the phone in temperatures below 40 F (next to an open window, or in my jacket pocket, for instance)...
Click to expand...
Click to collapse
LaidBackTech said:
I did write below (not negative) 40 F = 4.44 C. I would not leave my windows open in -40F.
Click to expand...
Click to collapse
Ahh sorry. Lol. I know people that do that in -10° weather so... But yeah. I miss read that then.
Mine was working fine(camera) after sitting in a 0 degree garage the other day for 2 hours. Replacement time.
I'd argue the battery deal still. Since that is a fair indicator of expected working conditions.
Sent from my SM-N910T using XDA Free mobile app
Do a warranty exchange if you think it's the particular tmobile note 4 you have or t mobile note 4s in general.
It could be just yours. It's not all of them, of course.
They are physically identical to the att ones except for badging.
---------- Post added at 08:09 PM ---------- Previous post was at 08:05 PM ----------
If you are worried about Knox being tripped. Don't. We have exchanged our fair share of note 4s to tmobile and Samsung at this point. Knox tripped every time.
Result. New phone every time. Just Odin back to stock or flash a stock rom in recovery first.
+
Factory data reset.
Just exchange.
Android_Monsters said:
Do a warranty exchange if you think it's the particular tmobile note 4 you have or t mobile note 4s in general.
It could be just yours. It's not all of them, of course.
They are physically identical to the att ones except for badging.
---------- Post added at 08:09 PM ---------- Previous post was at 08:05 PM ----------
If you are worried about Knox being tripped. Don't. We have exchanged over a thousand note 4s to tmobile and Samsung at this point. Knox tripped every time.
Result. New phone every time. Just Odin back to stock or flash a stock rom in recovery first.
+
Factory data reset.
Click to expand...
Click to collapse
When you say exchange - are you referring to the Samsung exchange, or T-mobile exchange?
Either or.
It depends on whether you are out of the 14 day period (which you are).
Whether you have insurance or jump.
But I meant either.
10-K said:
Either or.
It depends on whether you are out of the 14 day period (which you are).
Whether you have insurance or jump.
But I meant either.
Click to expand...
Click to collapse
Just called T-mobile - lady said that I can go to a T-mobile store, explain the situation and exchange it. She said nothing about a 14-day period; I'm definitely out of it - I've had the phone for roughly 2 months.
Seems like you'll be cool then.
...And, of course, what I was told on the phone was incorrect.
The Tmo store rep said that I need to call 800-937-8997 and have them do a warranty-exchange, which involves 1) them sending me a new phone with a prepaid return label, 2) take the new phone out and put my current phone in there, 3) peel off the label to expose the prepaid return label and 4) send the current phone back to them.
I called the number and was told that, wait for it, the Tmo store clerk was also incorrect; that 1) they will send me a prepaid label, 2) I send the current phone to them, 3) wait 5-10 business days for them to test and repair it if necessary and ship the new replacement back if they do or don't find anything and 4) wait for the returned phone.
Instead I went to the Best Buy (where I bought the phone) to exchange it, who - after hearing the issue - insisted that they do not replace phones, be it under or out of warranty, unless it's covered under their Geek Squad protection plan. After 10 minutes of arguing, the BB rep agreed to take my phone, purchase a new one and have it ship to my address.
To be continued...
Wow. For having tech in your name. You suck at returning phones.
Android_Monsters said:
Wow. For having tech in your name. You suck at returning phones.
Click to expand...
Click to collapse
Forgive me if I'm not as talented as you are. I've never returned any of my prior phones.
No worries man. I was having a bad day. You'll get a new one and it'll be great I'm sure.
In general, if I do a complete backup of everything on phone #1, is it wise to restore the same backup on phone #2 if it's a replacement phone (same make and model)?
I used to think you shouldn't, but yeah its just fine.
Go for it.
Got the new phone yesterday, slow and stuttery as **** from the moment it booted. Since I had nothing on it, I wiped everything (Dalvik, system, data, cache, internal storage) - same thing, even after trying 3 different ROMs (Hyperdrive, Fire Kat, Dynamic Kat). The stutter showed in camera the most, followed by file managers, followed by everything else. I returned the phone once again and ordered a new one.
Did you do a factory reset, as well as the wiping?
---------- Post added at 04:40 AM ---------- Previous post was at 04:39 AM ----------
I still get my ring tones, etc. When I wipe. I think it's fragments
Android_Monsters said:
Did you do a factory reset, as well as the wiping?
---------- Post added at 04:40 AM ---------- Previous post was at 04:39 AM ----------
I still get my ring tones, etc. When I wipe. I think it's fragments
Click to expand...
Click to collapse
Yes, I did everything 3 times (once for HD, FK, and DK each).
Got the new phone - everything was more or less okay until I restored Dynamic Kat from the SD card. Things started stuttering again, from the setup screen. Tried two other ROMs - same thing. When I flashed the ROMs, I wiped everything clean, including the 'Format Data' option. I am at a complete loss - is there a different stable kernel that I can try?
Related
I just wanted to share my full story of how I ended up with a "working" nexus 4 months after ordering one.
Anyone from the official shipping thread will recognize the first part of my story.
I was one of the unlucky stiffs that ordered on release day and had to wait 3 weeks for the phone. My Order went through at 2pm that afternoon and I was backordered until the end of November. When I finally got the Nexus it had a faulty radio so after a week of troubleshooting I requested a replacement. I kept on Google about the replacement, emailing and calling every few days for status updates. I was told it would be delivered within the week and not to worry. Then one dark December evening...(Dec 14th) i received an email telling me i would have a 3-4 week wait because the RMA stock was backordered as well. Now I've learned my lesson from reading on XDA; that may not be the case for all, but apparently it was for me. Keep in mind they put a hold on my account for the price of the phone when I first ordered the replacement and took over a week to drop off. The phone was great for the week I had it before I realized it couldn't switch between towers and I was missing calls etc, but i just dont really want it that bad anymore. Not enough to go without a phone for another 3-4 weeks and let google hold another 350. I cancelled the RMA and requested a refund. They say i should have it 14 days after they receive my device. A hold for the price of the device was put on my account again after a few days because apparently they didn't actually cancel the RMA. I called for more information and was told it was a mistake. Not because they didn't cancel the RMA, but because a device wasn't sent to me. I would still be on the backorder list if I hadn't cancelled. I fussed the phone zombie out and told then to cancel everything. I waited on the phone for a supervisor and confirmation of my cancellation. Fuming, I posted the device on craigslist and sold it to someone willing to deal with an LG replacement. I went out and purchased a Lumia 920, partially to spite google (....a moot gesture im afraid since i love my nexus 7 and im not getting rid of it), partially because after using a vanilla jelly bean device nothing else running android measures up IMO, and mostly out of curiosity. Ive had issues with my google account for years that google cant fix, like a useless calendar because of endlessly multiplying events. This allowed me to set up a new outlook calendar. So far im very happy with my Lumia, and even though it doesnt have nearly the developer support, app selection or following as android, i think i will have it for a while. I mean hey, I've always got my nexus 7.
30 days after purchasing the Lumia I began to realize....its not enough. Yea it looks cool and can do the basics but its just not an android. I can't tweak it with tasker and I can't even use custom notification tones. I check out craigslist just to see what I could get for it and see that its still going for full price. I post it and take a look at my monthly statement. BLAM. A refund for my nexus 4 slaps me in the face. Turns out Google goofed and gave me a refund. Being the honorable man that I am, I called them. I know I know. Dumb move. I begin and email chain with a CSR that is utterly confused as to why I was refunded. I stop hearing from him and two days later have a missed call from a debt collections agency. I freak and call them back, but no one answers or gets back to me. I email the csr and the jerk tells me I shouldn't have received the refund and I will have to deal with the debt collections agency. After sending an email full of words I probably should use here like "you" and "f*ckhead" I research debt collections agencies and realize this doesn't add up. Why can't I reach them and why weren't they specific in the message they left. I begin to think that maybe it was a phishing call conveniently timed and it has nothing to do with Google. I call them back and hold for a "supervisor" and confirm, no they don't send people to collections, the asshole from the emails was probably new" and to enjoy the money, merry Christmas.
All of the hate drained out of me, I check my craigslist emails, and get rid of the lumia the same day. I planned on getting an S3 since the nexus aka white unicorn is impossible to get, but I see an ad selling one for 400 bucks. I pounce like a starving black panther and snatch that bad boy up.
Now I'm rocking a nexus 4. I do love it, although I have a slight data drop issue. Its better than then first one though since I don't need to reboot then phone to restore data. I will work on it a bit more before sending to LG.
that's my story. I hope that's the end of the Nexus drama for me
Sent from my Nexus 4 using Tapatalk 2
Wow that's a big story ..happy endings :thumbup:
Sent from my Nexus 4 using xda premium
Looks like your voice dictation is working well.
KJ
Some of that info is very interesting.
I can't believe you typed that entire thing from your phone! Must've taken 45min!
---------- Post added at 05:47 PM ---------- Previous post was at 05:47 PM ----------
Noncon said:
Looks like your voice dictation is working well.
KJ
Click to expand...
Click to collapse
Or that too
Yea the first half was copied from my previous post in the official shipment thread. The rest was key monk two finger swyping.
Sent from my Nexus 4 using Tapatalk 2
Too make a long story short... welcome back!
WOOT WOOT!!! :thumbup::thumbup::thumbup:
Sent from my Nexus 4 using Xparent Blue Tapatalk 2
---------- Post added at 07:38 PM ---------- Previous post was at 07:38 PM ----------
galaxys said:
Too make a long story short... welcome back!
Click to expand...
Click to collapse
Best post all day. I like what u did there
Sent from my Nexus 4 using Xparent Blue Tapatalk 2
Dang ....welcome back
Sent from my Nexus 4 using Tapatalk 2
Where's the TLDR version?
Good to be back!
Sent from my Nexus 4 using Tapatalk 2
Hey OP. I just got my RMA and after using it for a day I've noticed problems with the radio. I keep getting disconnected all the time from the mobile network and it won't work again until I restart the phone. Also if I upload on the mobile network it becomes so unstable that it disconnects and reconnects a few times before it just stops working again.
Now this is a huge issue for me as it's a phone and it can't connect to the mobile network properly. So I reflashed the radio and shut down my device for a few minutes. Nothing changed and it's still unstable. Could this issue "go away" or am I faced with ordering and waiting for another Nexus? The issue I am having is real right? I am just in total disbelief that LG messed it up two times in a row.
Wifi works fine though. It's just the radio is so unstable even after reflashing it with the stock radio. (checked MD5 hash too!)
BUT there is one thing I did that could possibly be the reason I am having these problems so I need somebody that is an even better expert to double check if a nandroid restore from another Nexus 4 can cause this problem. I didn't want to have the hassle of moving everything so I just restored the nandroid backup from my first Nexus 4. It works fine and nothing is corrupt (again I checked the md5 hash!) but the radio just seems to fail A LOT.
So do I RMA. Yes or no? I am saying yes but I'd just like to see if there is a chance I am the one to blame because it's a hassle to go through this.
mines a rev 10 and ive never had an issue with data or disconnecting, but im running a custom rom and kernel. just a side note, random data and signal drop issues are almost always software related, so an update COULD fix it, or maybe a custom kernel
So right now I'm following this topic... http://forum.xda-developers.com/showthread.php?t=2084706
My first device disconnected anytime it seemed to switch towers. It only happened when I moved maybe 100 feet or more. And it didn't reconnect until a reboot. I tried flashing different ROMs and kernels and switching the sim but nothing fixed the issue. If I were you I would try stock with no restore just to cross it off the list, but it sounds like you should RMA it. My second device disconnects and reconnects every now and then, but its seemed to improve after flashing cm10.
Sent from my Nexus 7 using Tapatalk HD
I received my exchange order today, received a brand new T-Mobile Note 4, manufactured very recently; the phone did not arrive in the expected condition; all four sides did not contain any plastics to be removed. The only plastics I see are the camera lens, screen protector, and back cover plastic. Is this something which some of you may have also encountered? I know Samsung doesn't play a role here as it depends on how the carrier handles their phones when packaging.
winlinmac001 said:
I received my exchange order today, received a brand new T-Mobile Note 4, manufactured very recently; the phone did not arrive in the expected condition; all four sides did not contain any plastics to be removed. The only plastics I see are the camera lens, screen protector, and back cover plastic. Is this something which some of you may have also encountered? I know Samsung doesn't play a role here as it depends on how the carrier handles their phones when packaging.
Click to expand...
Click to collapse
You have a new phone would be my guess.
It took me three days from opening day to get mine cause of family drama.
It didn't have much plastic on it.
(I can describe the plastic to you in a pm if you stop creating new threads).
It was brand new.
We did a factory data reset on my s4 which is running cm so the missus could have it. Sims were switched.
The guy at the store could barely turn phones on. He asked for permission to help another customer whilst we were playing with the s4 to make sure switch went ok.
T-mobile employees aren't touching your phone pre-sale even if they want to see what the fuss is all about. They'd get in trouble.
Are Samsung employees? Since as you mention t-mobile is the middleman.
They'd get in trouble worse. Not unless they were told to. To update firmware or test that that batch of phones work.
What about the visible microscratches, how many times are you suppose through the exchange process until you find one that is mint
Can't hurt to try again.
It has to be tmobile removing the plastics prior to packaging, no wonder the latest firmware was already installed. They should have been careful when handling
Maybe. I thought Samsung and T-mobile went back and forth with the firmware and then Samsung flashed it on the phones and shipped the phones to tmobile.
---------- Post added at 03:18 AM ---------- Previous post was at 03:17 AM ----------
In any event why not exchange? Can you not return your phone or something?
Another thread really?
BAD ASS NOTE 4
winlinmac001 said:
I manufactured very recently;
Click to expand...
Click to collapse
winlinmac001 said:
It has to be tmobile removing the plastics prior to packaging, no wonder the latest firmware was already installed.
Click to expand...
Click to collapse
Congratulations, you answered your own question
If you look for something to nitpick you will find it. That's a fact. Have fun!
Sent from my iPad using Tapatalk
I had to do an exchange twice with tmobile.
1.
White s3. Pink blob in the lower right corner when on a white background. Exchanged within 14 days for a brand new phone. It's my mom's phone, now. I still flash cm nightlies on it. Not a microscratch on it till this day.
2.
Ducked my camera up on my s4 flashing something or another.
Took it to a cell phone repair store. Even though I own one. No love. The guys at the other store said return it. I said I'm way out of the 14 days. They said call tmobile anyway. Flash back to stock and it will be fine.
Guess what?
It was.
Brand new s4. (Also, without microscratches). My dad's current phone.
Tmobile and Samsung want our money.
They will attempt to make you happy if you ask right.
I had to call 611 and tell them I had already factory reset.
End of story.
Got an extra battery, european s4 battery cover, headphones, charger, and extra ear bud covers out of it.
Seems like you had the entire process done in the store.
The Note 4 I received was through Overnight Shipping, it seems like the device was shifting around here and there while in transit especially during this time of year.
The display is immaculate, but the body is not; the reason why I made huge deal about this is not only because of what I pay, but also the possibility of reselling down the road.
Since this was suppose to be a Christmas gift, its currently sitting under the Christmas Tree. Unfortunately, I'll need to tell the recipient to Keep Calm and Wait; will need to see what T-Mobile suggests as they do understand these predicaments.
Karakoram2 said:
I had to do an exchange twice with tmobile.
1.
White s3. Pink blob in the lower right corner when on a white background. Exchanged within 14 days for a brand new phone. It's my mom's phone, now. I still flash cm nightlies on it. Not a microscratch on it till this day.
2.
Ducked my camera up on my s4 flashing something or another.
Took it to a cell phone repair store. Even though I own one. No love. The guys at the other store said return it. I said I'm way out of the 14 days. They said call tmobile anyway. Flash back to stock and it will be fine.
Guess what?
It was.
Brand new s4. (Also, without microscratches). My dad's current phone.
Tmobile and Samsung want our money.
They will attempt to make you happy if you ask right.
I had to call 611 and tell them I had already factory reset.
End of story.
Got an extra battery, european s4 battery cover, headphones, charger, and extra ear bud covers out of it.
Click to expand...
Click to collapse
I'm new to t-mo, and I'm gonna need a replacement (i'm just not getting the same battery life as others, regardless of what rom \ kernel combo i use final step is replacement).
How is the process?
how's the quality of the replacement units?
Is anyone using a replacement unit?
Edit: Would like your input ASAP as i'm possibly ordering the replacement today
(former Verizon customer, where CLNR (certified like new replacements aka refurbished) were trash and expected to fail as soon as humanly possible)
The replacement process is fairly painless.
Just call 611 and don't tell them you are rooted.
Odin to stock. Factory reset for good measure.
They send you a new phone and you send in the old one. You usually get an extra back cover and battery out of the process.
I never have received a refurbished unit, but others may have.
10-K said:
The replacement process is fairly painless.
Just call 611 and don't tell them you are rooted.
Odin to stock. Factory reset for good measure.
They send you a new phone and you send in the old one. You usually get an extra back cover and battery out of the process.
I never have received a refurbished unit, but others may have.
Click to expand...
Click to collapse
Thank you for your advice sir.
Kind of doing this out of not finding any other solutions to my battery woes.
Def gonna do this, they are charging me a 5$ warranty fee? (never experienced such with verizon)
Have you tried a different battery?
You might just have a bad battery.
I'm on firekat v10, and my battery life has never been better on any device.
10-K said:
Have you tried a different battery?
You might just have a bad battery.
I'm on firekat v10, and my battery life has never been better on any device.
Click to expand...
Click to collapse
Haven't tried a different battery. I have done spin test and tested it via multimeter and all came out well.
Got a couple replacements. All were "refurbs" but they were pretty much new with all the plastics unpeeled. I didnt have a battery issue, so standard shipped is just the unit without battery, cover, stylus. I just use what I had on original and send my old unit back in the same box. It was painless and I didnt have to sacrifice my phone first, just waited for the replacement to come in.
The downside to the replacements that come with no extra cushioning, the Note has moveable parts in the camera since its got an optical stabilizer. Got 2 duds that where I had to slap the phone in order to focus (apparently a common problem). So on the 3rd replacement, it was all good. I'm still a happy camper, as long as it didnt cost me, I was good.
madmike23 said:
Got a couple replacements. All were "refurbs" but they were pretty much new with all the plastics unpeeled. I didnt have a battery issue, so standard shipped is just the unit without battery, cover, stylus. I just use what I had on original and send my old unit back in the same box. It was painless and I didnt have to sacrifice my phone first, just waited for the replacement to come in.
The downside to the replacements that come with no extra cushioning, the Note has moveable parts in the camera since its got an optical stabilizer. Got 2 duds that where I had to slap the phone in order to focus (apparently a common problem). So on the 3rd replacement, it was all good. I'm still a happy camper, as long as it didnt cost me, I was good.
Click to expand...
Click to collapse
Alright....
My main concern was getting duds, because when i was with verizon nearly 4\5 refurb devices were bad.
I"ll make sure i check camera and screen \ touch screen sensitivity before i root and rom-
masri1987 said:
Alright....
My main concern was getting duds, because when i was with verizon nearly 4\5 refurb devices were bad.
I"ll make sure i check camera and screen \ touch screen sensitivity before i root and rom-
Click to expand...
Click to collapse
I actually rooted and rom-ed all of them. LOL! But I odined back to stock before sending it back. Still triggered knox, but oh well...
just flash a stock looking rom like firekat and send it back; Tmobile couldnt care less if you are rooted or tripped knox
I got a replacement Note 4 from T mobile a month or so after the Note 4 was released. The phone did not come with a back cover nor anything else. Although it appeared new, it still had the factory screen saver on as well as the side bezel covers. There was an app that tests for refurbishment which indicated my unit was new. Not that it matters as I sent it back and kept my original one.
As I was not a jump customer they wanted to charge me quiete a few for postage ( I think $20 ) and processing, and it also took a week. They tried to sell me jump, by saying if I had jump it would have only cost me $5 and that I'd get priority mail 3 days. I dont buy into that rheteric, that also is not very Uncarrier of them - my opinion.
I dont rate their replacement program at all, only because they dont offer centers whereby you could walk in and get it swapped out like ATT. As well as them charging a premium to swap a defective phone.
And as for madmike23 not paying for replacement I guess he got that fee waived. Like I did. But like I said they charge for this service.
masri1987 said:
I'm new to t-mo, and I'm gonna need a replacement (i'm just not getting the same battery life as others, regardless of what rom \ kernel combo i use final step is replacement).
How is the process?
how's the quality of the replacement units?
Is anyone using a replacement unit?
Edit: Would like your input ASAP as i'm possibly ordering the replacement today
(former Verizon customer, where CLNR (certified like new replacements aka refurbished) were trash and expected to fail as soon as humanly possible)
Click to expand...
Click to collapse
What is replacing the device gonna do in this instance .....sigh this is why rates go up and up every year.....stop comparing yourself to others and worry about you. Get a new battery, two even it's removable. You could have poor coverage so battery drain or app running in background etc your usage isn't the same as the nexts, and I hope they deny your claim.
I was gonna say something else and it slipped my mind but I digress
Sent from my: SM-N910T/SQC100-4 PIN:2BFE4937 T-Mobile 4G LTE Facebook.com/UnFazedRebel
---------- Post added at 11:42 PM ---------- Previous post was at 11:41 PM ----------
Oh that's it u rooted and kernerl etc....keep it stock if ya jus gonna complain after u tinker with ur device u lose that option to cry about battery life.....stop it people phone insurance shouldn't be so high anymore it's claims that claim
Sent from my: SM-N910T/SQC100-4 PIN:2BFE4937 T-Mobile 4G LTE Facebook.com/UnFazedRebel
Got mine replaced about 3 months after getting it due to my screen cracking. I received a new replacement not refurbished along with new battery, wall charger with adapter, headphone, battery cover and new sim card. I originally had a White Note 4 and because they didn't have any White ones in stock they sent me a Titanium/Gray color one. I paid $175 for the replacement so I called of course to complain and was given a $30 credit towards my account, so I really only paid $145 fore the new replacement which ain't bad if you ask me.
Limeybastard said:
I got a replacement Note 4 from T mobile a month or so after the Note 4 was released. The phone did not come with a back cover nor anything else. Although it appeared new, it still had the factory screen saver on as well as the side bezel covers. There was an app that tests for refurbishment which indicated my unit was new. Not that it matters as I sent it back and kept my original one.
As I was not a jump customer they wanted to charge me quiete a few for postage ( I think $20 ) and processing, and it also took a week. They tried to sell me jump, by saying if I had jump it would have only cost me $5 and that I'd get priority mail 3 days. I dont buy into that rheteric, that also is not very Uncarrier of them - my opinion.
I dont rate their replacement program at all, only because they dont offer centers whereby you could walk in and get it swapped out like ATT. As well as them charging a premium to swap a defective phone.
And as for madmike23 not paying for replacement I guess he got that fee waived. Like I did. But like I said they charge for this service.
Click to expand...
Click to collapse
I never heard of ATT allowing a direct swap in store unless you're within the return period.
Knight-Rider said:
Got mine replaced about 3 months after getting it due to my screen cracking. I received a new replacement not refurbished along with new battery, wall charger with adapter, headphone, battery cover and new sim card. I originally had a White Note 4 and because they didn't have any White ones in stock they sent me a Titanium/Gray color one. I paid $175 for the replacement so I called of course to complain and was given a $30 credit towards my account, so I really only paid $145 fore the new replacement which ain't bad if you ask me.
Click to expand...
Click to collapse
um. that's insurance replacement. which is through asurion not t-mo
masri1987 said:
um. that's insurance replacement. which is through asurion not t-mo
Click to expand...
Click to collapse
And who said T-Mobile will replace or replaces phones? The only way that ever happens is if you're still within the return policy timeframe which I believe is 14 days from date of purchase.
bipoler said:
What is replacing the device gonna do in this instance .....sigh this is why rates go up and up every year.....stop comparing yourself to others and worry about you. Get a new battery, two even it's removable. You could have poor coverage so battery drain or app running in background etc your usage isn't the same as the nexts, and I hope they deny your claim.
I was gonna say something else and it slipped my mind but I digress
Sent from my: SM-N910T/SQC100-4 PIN:2BFE4937 T-Mobile 4G LTE Facebook.com/UnFazedRebel
---------- Post added at 11:42 PM ---------- Previous post was at 11:41 PM ----------
Oh that's it u rooted and kernerl etc....keep it stock if ya jus gonna complain after u tinker with ur device u lose that option to cry about battery life.....stop it people phone insurance shouldn't be so high anymore it's claims that claim
Sent from my: SM-N910T/SQC100-4 PIN:2BFE4937 T-Mobile 4G LTE Facebook.com/UnFazedRebel
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My coverage is fine, I don't live in the boonies.
Actually rooting doesn't affect battery life, this is completely unfounded, and to entertain your thoughtless theory sir, i already went back to stock and tested it there too, same exact results.
I'm not claiming a phone insurance claim, WARRANTY, as i wrote.
Knight-Rider said:
And who said T-Mobile will replace or replaces phones? The only way that ever happens is if you're still within the return policy timeframe which I believe is 14 days from date of purchase.
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Samsung sends T-Mobile returned re manufactured phones to use for in-warranty replacement options . Same process as verizon and all carriers as this is a industry agreement.
masri1987 said:
Samsung sends T-Mobile returned re manufactured phones to use for in-warranty replacement options . Same process as verizon and all carriers as this is a industry agreement.
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Mine was not "refurbished" it came with the original screen protector my original one came with. But I don't see your point.
masri1987 said:
I never heard of ATT allowing a direct swap in store unless you're within the return period.
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ATT has stores specifically for device replacement. Well they did two years ago when I was with them.
Sent from my SM-N910T using Tapatalk
Knight-Rider said:
Mine was not "refurbished" it came with the original screen protector my original one came with. But I don't see your point.
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and you paid for yours, hence why it was a asurion replacement. Sometimes they are new, sometimes they are refurb. You got lucky.
Limeybastard said:
ATT has stores specifically for device replacement. Well they did two years ago when I was with them.
Sent from my SM-N910T using Tapatalk
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i don't believe they have that anymore. Verizon used to 3 years ago as well.
Hi all -
I have an issue with a Nexus 6 that was sent back to me. When I got it, I could barely get to the login part of the setup wizard without it crashing and rebooting. Half the time it would reoptimize apps. At one point it just continued to crash enough that the setup wizard would not even start and so I was able to flick the notification shade down and get the bootloader unlocked. I've tried to flash LMY48I and M3 on it but I still can't get it to boot completely. I checked the water indicator and it doesn't appear to have water damage. Is it possible the internal memory chip is somehow fried? When it sits in TWRP or the bootloader it seems to operate like normal but otherwise I can't get it to function at all.
Any help would be much appreciated. The memory type under bootloader is Hynix, if that helps. Motorola refuses to warranty it.
Cheers.
h4xdaplanet said:
Hi all -
I have an issue with a Nexus 6 that was sent back to me. When I got it, I could barely get to the login part of the setup wizard without it crashing and rebooting. Half the time it would reoptimize apps. At one point it just continued to crash enough that the setup wizard would not even start and so I was able to flick the notification shade down and get the bootloader unlocked. I've tried to flash LMY48I and M3 on it but I still can't get it to boot completely. I checked the water indicator and it doesn't appear to have water damage. Is it possible the internal memory chip is somehow fried? When it sits in TWRP or the bootloader it seems to operate like normal but otherwise I can't get it to function at all.
Any help would be much appreciated. The memory type under bootloader is Hynix, if that helps. Motorola refuses to warranty it.
Cheers.
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I would simply send it back lol. Better to be safe then sorry. I wouldn't trust it. Especially if you just got it back. Keep fighting them on it 7-10 times ( made up number) they will replace it.
I wish I could. The buyer sent it back to me after having it since June and then I tried to return it to the Swappa seller I bought it from but no dice.
h4xdaplanet said:
I wish I could. The buyer sent it back to me after having it since June and then I tried to return it to the Swappa seller I bought it from but no dice.
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I just looked at my bootloader. I have nothing in it that matched that name. If you haven't already try flashing new bootloader, I doubt that would be the problem. But its worth a shot.
Better yet if you haven't tried it. Flash completely back to stock. Not a custom ROM but complete stock. See if that helps
Yeah if I understand correctly that is the manufacturer of the memory chip. My other n6 has SanDisk. And yeah I've tried both lollipop and marshmallow stock rom with no dice.
h4xdaplanet said:
I wish I could. The buyer sent it back to me after having it since June and then I tried to return it to the Swappa seller I bought it from but no dice.
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It should still be under Manufacturer warranty for at least a month. Call Moto. They will RMA it regardless of who purchased it where and when depending on the records.
---------- Post added at 09:02 PM ---------- Previous post was at 08:59 PM ----------
Sounds like a bad chip. Put it back to stock if fastboot still works and ship that ****er to Moto. If it won't boot they not even likely to look. Ship it anyway.
I wish man they are refusing to service it because the imei shows that it has a void warranty even though I've gone in circles with them and they say the warranty is good through Apr 16... Wonder if I could use a different imei to send the phone in and if they would check it.
h4xdaplanet said:
I wish man they are refusing to service it because the imei shows that it has a void warranty even though I've gone in circles with them and they say the warranty is good through Apr 16... Wonder if I could use a different imei to send the phone in and if they would check it.
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Sorry but that would constitute fraud and can't be discussed on XDA threads.
---------- Post added at 09:32 PM ---------- Previous post was at 09:30 PM ----------
Sounds like IEMI most probably reported stolen and blacklisted.
Motorola claims the phone was obtained through "non-official channels", whatever that means.
I put the zip on the root of SD. How do I avoid the factory reset?
Anyone?
10pmStalker said:
Anyone?
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What exactly are you flashing? Are you doing it in TWRP, or stock recovery? People really need to be more specific when they're opening these threads, I see one question that they ask and then I have to reply with multiple questions just to know what they're on about.
Does your update zip contain the CSC? If so, I know that flashing firmware through Odin, there are two CSC files, one called CSC and one called CSC home, or something to that effect, one wipes your phone, the other doesn't.
That's about all I can think of, you really need to give more details.
beta546 said:
What exactly are you flashing? Are you doing it in TWRP, or stock recovery? People really need to be more specific when they're opening these threads, I see one question that they ask and then I have to reply with multiple questions just to know what they're on about.
Does your update zip contain the CSC? If so, I know that flashing firmware through Odin, there are two CSC files, one called CSC and one called CSC home, or something to that effect, one wipes your phone, the other doesn't.
That's about all I can think of, you really need to give more details.
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I mean you can side load an update zip in stock recovery.
If it's an update zip as in a manually installed ota it does have an csc..
Also op is likely an att or Sprint user so wiping when manually flashing is a fact of life.
---------- Post added at 02:37 PM ---------- Previous post was at 02:36 PM ----------
10pmStalker said:
I put the zip on the root of SD. How do I avoid the factory reset?
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If you are on Sprint or ATT then no, manually flashing an OTA will always wipe your device.
pcriz said:
I mean you can side load an update zip in stock recovery.
If it's an update zip as in a manually installed ota it does have an csc..
Also op is likely an att or Sprint user so wiping when manually flashing is a fact of life.
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Ah okay, seems like an awful pain for anyone that has that device, I assume it's a firmware that's branded by them as well so waiting for official OTAs would take even longer.
beta546 said:
Ah okay, seems like an awful pain for anyone that has that device, I assume it's a firmware that's branded by them as well so waiting for official OTAs would take even longer.
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Not really. In the states sometimes non carrier branded software takes longer, some times it comes first. It just depends.
The user is likely loading leaked OTA updates from att which means it's not an official release. Just hopping the line a little.
pcriz said:
Not really. In the states sometimes non carrier branded software takes longer, some times it comes first. It just depends.
The user is likely loading leaked OTA updates from att which means it's not an official release. Just hopping the line a little.
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Oh, that's a surprise actually, here in the UK the carrier branded can sometimes take months longer, but how do the carriers release new versions even before Samsung pushes them? Do the carriers over there build there own firmware themselves rather than just taking what Samsung releases and adding all their crap to it?
beta546 said:
Oh, that's a surprise actually, here in the UK the carrier branded can sometimes take months longer, but how do the carriers release new versions even before Samsung pushes them? Do the carriers over there build there own firmware themselves rather than just taking what Samsung releases and adding all their crap to it?
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Samsung builds all of the software builds and carriers test them when they get them but carriers take priority I am assuming because users on carrier plans using carrier branded phones fall in the 90 percentile of cell phone subscribers.
Now I am just making that number up but our market only recently started being a little more diverse when it comes to unlocked options.
It's the difference in paying 800 bucks up front and paying 200 to subsidize and stay on a contract you were probably keeping anyways.
pcriz said:
Samsung builds all of the software builds and carriers test them when they get them but carriers take priority I am assuming because users on carrier plans using carrier branded phones fall in the 90 percentile of cell phone subscribers.
Now I am just making that number up but our market only recently started being a little more diverse when it comes to unlocked options.
It's the difference in paying 800 bucks up front and paying 200 to subsidize and stay on a contract you were probably keeping anyways.
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Ah right, well that's interesting. And yeah mobile contracts are the main method of acquiring devices here too, but I chose not to upgrade my plan this time and went on SIM only contract with 20gb data, then I used PayPal credit to buy the note 9 from Switzerland with no VAT, which works out significantly cheaper than the £70 + per month to get the phone on contract with any service provider here, that's without paying several hundred pounds up front for the device.
beta546 said:
Ah right, well that's interesting. And yeah mobile contracts are the main method of acquiring devices here too, but I chose not to upgrade my plan this time and went on SIM only contract with 20gb data, then I used PayPal credit to buy the note 9 from Switzerland with no VAT, which works out significantly cheaper than the £70 + per month to get the phone on contract with any service provider here, that's without paying several hundred pounds up front for the device.
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In my almost five years on T-Mobile this is the second time I've done a phone through them. Usually I sell my last and buy the new one out right.
This year they offered my half off in payments over 24 months. So I went for it. I certainly don't like the feeling of a contract but ultimately it works out better price wise but I usually push people to pay as you go alternatives and ysed phones from swappa if they aren't addicted to the "New Big Thing" like me.
I did just read an article from last year that said about 12% of the mobile phones in the US are carrier unlocked.
Now it's making more sense though since we moved away from subsidized and now we lease for the full price like you all over the pond. I think I will try very hard to keep this one for two years though. The prices are just too high. That or grabbing last years model pixel since at this point battery and camera are my big must haves. Ya know if Samsung keeps climbing in price.
pcriz said:
In my almost five years on T-Mobile this is the second time I've done a phone through them. Usually I sell my last and buy the new one out right.
This year they offered my half off in payments over 24 months. So I went for it. I certainly don't like the feeling of a contract but ultimately it works out better price wise but I usually push people to pay as you go alternatives and ysed phones from swappa if they aren't addicted to the "New Big Thing" like me.
I did just read an article from last year that said about 12% of the mobile phones in the US are carrier unlocked.
Now it's making more sense though since we moved away from subsidized and now we lease for the full price like you all over the pond. I think I will try very hard to keep this one for two years though. The prices are just too high. That or grabbing last years model pixel since at this point battery and camera are my big must haves. Ya know if Samsung keeps climbing in price.
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Yeah I've always had phones from the carriers over here, it's always been the best and cheapest option, maybe not cheapest in total, but cheapest on a month by month basis.
But since I discovered PayPal offer credit now, being able to buy anything off eBay and pay in monthly instalments, just worked out much cheaper for me,
I saved 180 on the retail price here, and although I will end up paying some interest, over the time I've paid it off, it is still miles better than £70 a month, and I got 4 months interest free as well which will help in paying a big chunk of it before interest kicks in.
And yeah phones are getting way more expensive these days, they're beginning to sky rocket, the note 9 is the most expensive thing I've ever bought in my life haha. I certainly won't be doing it again for at least a few years, with the hardware we've got it will be at least a couple years before it starts to really fall behind, although saying that, smartphone technology is coming along faster than ever.
Think what we have now, it was only 20 years ago that the Nokia 5110 was the top end of the phone market haha. Now we're looking at foldable screens and such in the near future.
---------- Post added at 04:56 PM ---------- Previous post was at 04:55 PM ----------
Just realised we've completely hijacked this thread ?
beta546 said:
Yeah I've always had phones from the carriers over here, it's always been the best and cheapest option, maybe not cheapest in total, but cheapest on a month by month basis.
But since I discovered PayPal offer credit now, being able to buy anything off eBay and pay in monthly instalments, just worked out much cheaper for me,
I saved 180 on the retail price here, and although I will end up paying some interest, over the time I've paid it off, it is still miles better than £70 a month, and I got 4 months interest free as well which will help in paying a big chunk of it before interest kicks in.
And yeah phones are getting way more expensive these days, they're beginning to sky rocket, the note 9 is the most expensive thing I've ever bought in my life haha. I certainly won't be doing it again for at least a few years, with the hardware we've got it will be at least a couple years before it starts to really fall behind, although saying that, smartphone technology is coming along faster than ever.
Think what we have now, it was only 20 years ago that the Nokia 5110 was the top end of the phone market haha. Now we're looking at foldable screens and such in the near future.
---------- Post added at 04:56 PM ---------- Previous post was at 04:55 PM ----------
Just realised we've completely hijacked this thread ?
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Yeah the guilt each year gets higher for me especially paying full price a lot of the time.
You're right though we did hijack. Good convo but sorry op
Our bad
pcriz said:
Yeah the guilt each year gets higher for me especially paying full price a lot of the time.
You're right though we did hijack. Good convo but sorry op
Our bad
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Yeah I've been quiet good for a long time now and stuck with more mid range phones, but on seeing the note 9 I just needed it, for reasons haha. It didn't help seeing it being advertised on TV every 5 minutes, so if you asked me, it's Samsung's fault.
And yeah, good chat, and I think we partially answered his question at least haha.
pcriz said:
I mean you can side load an update zip in stock recovery.
If it's an update zip as in a manually installed ota it does have an csc..
Also op is likely an att or Sprint user so wiping when manually flashing is a fact of life.
---------- Post added at 02:37 PM ---------- Previous post was at 02:36 PM ----------
If you are on Sprint or ATT then no, manually flashing an OTA will always wipe your device.
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That's the first explanation that makes sense. I haven't heard that before. I'm on AT&T. Guess I have to live with it. Not a huge deal as I back everything up but it's a bit of a hassle changing all the setting back.
I use https://samsung.firmware.science for any new firmware that comes out.
10pmStalker said:
That's the first explanation that makes sense. I haven't heard that before. I'm on AT&T. Guess I have to live with it. Not a huge deal as I back everything up but it's a bit of a hassle changing all the setting back.
I use https://samsung.firmware.science for any new firmware that comes out.
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Yes this phone has a hell of a lot of settings compared to any I've had before. Out of curiosity, have you never tried Google's device settings backup option? I never have, and I've always wondered if it did a good job of it.
beta546 said:
Yes this phone has a hell of a lot of settings compared to any I've had before. Out of curiosity, have you never tried Google's device settings backup option? I never have, and I've always wondered if it did a good job of it.
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I haven't heard of Google device settings backup. I'll check it out now, thanks.
10pmStalker said:
I haven't heard of Google device settings backup. I'll check it out now, thanks.
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Yeah go to accounts, then backup and restore, then press Google account and you'll get this screen, I've never tried it, but as you've no choice but to wipe when updating, there's no harm you giving it a go, if you do, I wouldn't mind knowing the outcome, it may only backup certain settings, but if it does all of them, that would be great.
beta546 said:
Yeah go to accounts, then backup and restore, then press Google account and you'll get this screen, I've never tried it, but as you've no choice but to wipe when updating, there's no harm you giving it a go, if you do, I wouldn't mind knowing the outcome, it may only backup certain settings, but if it goes all of them, that would be great.
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I'll be sure to let you know how it goes. Got it all backed up. Might be a bit before October update shows up but I'll come back and update you
10pmStalker said:
I'll be sure to let you know how it goes. Got it all backed up. Might be a bit before October update shows up but I'll come back and update you
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Cool thanks mate. I'd appreciate it.
beta546 said:
Cool thanks mate. I'd appreciate it.
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Updated October security patch. Google didn't restore anything. Unless I'm doing something wrong. Not too sure