Database Develop

[Q] Returning phone for repair

Considering i bought the htc one from ebay with the tester bootload and changed IMEI, would they repair my phone camera if i send it to HTC? Would they keep the phone or would they send it back?

Terramoto said:
Considering i bought the htc one from ebay with the tester bootload and changed IMEI, would they repair my phone camera if i send it to HTC? Would they keep the phone or would they send it back?
Click to expand...
Click to collapse
I would imagine since that's a hardware problem they wouldn't do much digging around. As long as you are on stock rom and don't have any obvious changes or root files.

Unbourne said:
I would imagine since that's a hardware problem they wouldn't do much digging around. As long as you are on stock rom and don't have any obvious changes or root files.
Click to expand...
Click to collapse
The IMEI was changed probably ba ESN, wont they use the IMEI to check warranty? Either way i dont believe they would keep the phone as its not illegal to change anything on the device (I think).

Terramoto said:
The IMEI was changed probably ba ESN, wont they use the IMEI to check warranty? Either way i dont believe they would keep the phone as its not illegal to change anything on the device (I think).
Click to expand...
Click to collapse
I highly doubt they would keep it. They may check against serial number as far as warranty but I've never dealt with HTC directly. I want to say HTC's warranty is a year and no HTC one has been out a year so every HTC One is still covered by warranty. If anything comes of it just play dumb and say you bought it on Ebay.

When I had to send my One back to get its screen repaired, I asked the rep I was on the phone with about the bootloader. He told me that the bootloader/ROM only becomes a problem when they can't flash it to stock for whatever reason, in which case the repair center will charge extra for the hassle of reflashing your phone. I was also told that flashing my phone to as close to stock as possible should be fine. I doubt they check your software any more than this. As with the "keeping the phone" deal, they probably wouldn't do such a thing unless it was listed as a stolen phone and some agency forced them to keep it.
My broken (shattered glass) screen wasn't covered by the warranty so they probably didn't check my warranty status. It may be different in your situation, but I hope that this helps.

Its to repair the known issue of the red/blue/green tint on the camera, i just want to play safe and get a new camera or a new phone.
Edit: Funny thing happened today, i somehow fixed my camera.

Anyway i was contacted by HTC in Portugal telling me, that because my phone was modified by Sprint the warranty is not valid in europe....

Terramoto said:
Its to repair the known issue of the red/blue/green tint on the camera, i just want to play safe and get a new camera or a new phone.
Edit: Funny thing happened today, i somehow fixed my camera.
Click to expand...
Click to collapse
how?????

Bootloader unlockable after service

I had an issue with my Z3c where back of my phone unglued on a certain spot. Phone was under warranty so i sent it for repair.
They fixed the problem and by official Sony instrucions for repair centers they had to reflash my phone.
Surprisingly, my phone now says that bootloader is unlockable, and that there's no SIM lock limiting me to one provider.
Before it said that bootloader is not allowed to be unlocked and there were five SIM locks.
So my question is, can bootloader unlockability be changed by our precious developers?
If not, maybe we all should send our phones for repair.

lstic said:
I had an issue with my Z3c where back of my phone unglued on a certain spot. Phone was under warranty so i sent it for repair.
They fixed the problem and by official Sony instrucions for repair centers they had to reflash my phone.
Surprisingly, my phone now says that bootloader is unlockable, and that there's no SIM lock limiting me to one provider.
Before it said that bootloader is not allowed to be unlocked and there were five SIM locks.
So my question is, can bootloader unlockability be changed by our precious developers?
If not, maybe we all should send our phones for repair.
Click to expand...
Click to collapse
Hehe congrats then I guess they unintentionally repaid you with an additional feature for your issues.
I dont think it can be done, but prove me wrong. Just wanted to congratulate you .

Thanks!
But obviously there is a way to do it, but they're keeping it a secret.

Is the IMEI the same? Sounds more likely that they give you a new phone or replaced the system board.

LadFromWales85 said:
Is the IMEI the same? Sounds more likely that they give you a new phone or replaced the system board.
Click to expand...
Click to collapse
IMEI is the same, i double checked. As far as I can tell they replaced the screen (or digitizer), and the phone frame (scratches that it had are now gone). Repair documentation says that they replaced the touch unit and flashed the software.
Back is still scratched and in state as before I gave it for repair, but now it's not loose (that was the reason I gave it for repair).

No doubt that these values are stored in the TA and that a certain file could be flashed to change BL unlock-ability and remove simlock, we just don't have insight into what exactly to change. Now if you happen to have a TA backup from before the repair that could be compared to a post-repair version and might lead to the byte offsets of these flags within the TA.

Unfortunately I don't. At the time i sent it for repair the method for rooting with locked BL was not yet developed so I didn't even think about it.
But maybe some users could be guided by my case and do it before sending a phone for repair. In Croatia, there's only one place where Sony phones are sent and repaired under warranty, so the chances are great that it would happen to them too.

Have happened to my friend too but not on a Z3 Compact, but on a Original Xperia Z. He sent the phone in for repair and they replaced the camera, and they also unlocked both the simlock and bootloader restriction.
I believe they unlock the stuff by accident during their testing procedure, by using testpoints on the main board on the phone. So I don't think it is related to swaps of the actual board, but related to their diagnostics software.

is this what you mean?
my phone shows this...

jamies22 said:
is this what you mean?
my phone shows this...
Click to expand...
Click to collapse
Yes, if it says no then you can't unlock bootloader and flash custom kernels and therefore Cyanogen roms.
You can't change from yes to no or other way around by yourself, but obviously it's possible in Sony repair centers.

I sent my phone to agram service shop because of broken screen. They replaced it, front digitizer, side housing, and also back panel, but my bootloader is still locked.

jamies22 said:
is this what you mean?
my phone shows this...
Click to expand...
Click to collapse
if your device a D5833 or D5803?

lstic said:
Yes, if it says no then you can't unlock bootloader and flash custom kernels and therefore Cyanogen roms.
You can't change from yes to no or other way around by yourself, but obviously it's possible in Sony repair centers.
Click to expand...
Click to collapse
A guy with xperia U (or something similar from that class) posted that with emails to the provider (and from them to Sony) you can get info how to make the bootloader to be unlockable. I also think it can be done and now I'm going to find out who works in the Sony service in my country and become friends with them just for that reason.

jamies22 said:
is this what you mean?
my phone shows this...
Click to expand...
Click to collapse
How did you access that screen? Is it under the settings menu?

PuffDaddy_d said:
How did you access that screen? Is it under the settings menu?
Click to expand...
Click to collapse
In the dialer type *#*#7378423#*#* or to remember it in your head *#*#service#*#*

vikingsail said:
if your device a D5833 or D5803?
Click to expand...
Click to collapse
Can you unlock D5833 BL? Cause My Z3c is D5833 and it can't be unlocked. :crying:

android167 said:
I sent my phone to agram service shop because of broken screen. They replaced it, front digitizer, side housing, and also back panel, but my bootloader is still locked.
Click to expand...
Click to collapse
Did they flash your software too?

I guess they had to unlock the BL for installing new hw driver's of the new screen\touchpad. Maybe the denied status can't be recovered once opened?

chesterr said:
Can you unlock D5833 BL? Cause My Z3c is D5833 and it can't be unlocked. :crying:
Click to expand...
Click to collapse
sorry i never tried this unlocking hack. I dont want to mess with my IMEI so... I hope you good luck.

My phone has replaced back glass, and now it says "Bootloader Unlock Allowed: Yes"
What does this change for me?

Sony broke my phone... What should I do?

Hi, all!
I've never thought I will write this story on some forum but now I'm totally clueless what should I do...
I was a happy owner of Z1 Compact with root and Android 4.1.1. After one year the headphone connector stopped working.
Official repair gave me a Z3 Compact in return. Cool!
After 5 months the jack connector started pausing the music, later one channel stopped working. Phone was rooted and running 4.1.1 same as previous. I've sent it to official repair centre and it returned 2 days later. Broken. Touch screen is not registering touch, image on the screen sometimes flickers and shifts to 3 different colors (broken motherboard?).
Oh, and headphone jack is still broken.
After contacting Sony and repair centre I was told that my warranty has ben canceled because of unauthorized changes in phone (root? they never told me).
I've exchanged emails for over two months and nothing. I've lost my phone.
What do you think, what should I do? I'm afraid that if I go to court I will be smashed to pieces by their lawyers and it will cost me much more than a new phone...

milu_ said:
Hi, all!
I've never thought I will write this story on some forum but now I'm totally clueless what should I do...
I was a happy owner of Z1 Compact with root and Android 4.1.1. After one year the headphone connector stopped working.
Official repair gave me a Z3 Compact in return. Cool!
After 5 months the jack connector started pausing the music, later one channel stopped working. Phone was rooted and running 4.1.1 same as previous. I've sent it to official repair centre and it returned 2 days later. Broken. Touch screen is not registering touch, image on the screen sometimes flickers and shifts to 3 different colors (broken motherboard?).
Oh, and headphone jack is still broken.
After contacting Sony and repair centre I was told that my warranty has ben canceled because of unauthorized changes in phone (root? they never told me).
I've exchanged emails for over two months and nothing. I've lost my phone.
What do you think, what should I do? I'm afraid that if I go to court I will be smashed to pieces by their lawyers and it will cost me much more than a new phone...
Click to expand...
Click to collapse
Sorry, I know it's not very helpful, but I would recommend always removing root and restoring to stock firmware before sending any device in for warranty work. I hope someone can help, but I would say that Sony now have your IMEI blacklisted and you're scuppered.
Maybe try with the shipping company and see if it's insured up to a certain amount perhaps?

Cadabena said:
Sorry, I know it's not very helpful, but I would recommend always removing root and restoring to stock firmware
Click to expand...
Click to collapse
I have thought about it but decided against - based on two previous cases when they didn't care about the root...

Hi @milu_ , here is direct from sony:
Code:
Is the repair will cost?
If the problem is covered by warranty, repairs will be free.
If the problem is not covered under warranty or if the device is out of warranty, you will get a quote for the cost of repair. If you do not want to pay for the repair, we will return the device at a cost of 28.58 EUR. The cost includes the exam fee, shipping and administration.
After selecting the device can access information about the warranty and some price indications repair out of warranty.
So basicley , ask Sony to send you the phone as it is !.. You only be charge of 28 euros for check the phone and shipment !
Then remove the root and send it back

sebaa123 said:
Hi @milu_
So basicley , ask Sony to send you the phone as it is !.. You only be charge of 28 euros for check the phone and shipment !
Then remove the root and send it back
Click to expand...
Click to collapse
Hi, thanks for input The problem is that I have received the phone back. They didn't ask me for any money for shipment or repairs. They've just sent it back and canceled my warranty.
I've asked them why they didn't ask me for money for the repair. They didn't mention anything that would resemble a answer to that question in around 20 emails we exchanged.
I've asked them if I could send the phone to them for repairs that I would pay for. They replied that my warranty is no longer valid. One woman from Sony (to whom i talked on the phone) said something along the lines "sorry but now you have no business with Sony" and the case is closed.

i always re-flash my Z3 compact before i send it to repair

Try getting legal or consumer advice from wherever deals with this kind of thing in your country.
Here in the UK although they could try and cancel the warranty, it doesn't remove automatic consumer protections under law. Sony would have to prove rooting caused the defect, otherwise they are still liable for the repair even without warranty.
But this would have to be done all in court, and most will not want to bother (even though county court is actually pretty cheap here and easy to do).

Denied warranty on rooted oneplus 3

Hello guys, i recently made a post on reddit oneplus subreddit about how i was denied warranty for my oneplus 3 phone since i was rooted and i was told i should share it here so here it goes.
So I went to the oneplus service center today since my display had some issues. My phone was in the warranty period. Right on checking the phone the guy says that since this is a rooted phone they don't provide hardware warranty. I argued with him saying that oneplus advertises quite proudly that rooting does not infact void your warranty so how can they claim otherwise. On this I was told that they have officially been given in mail that hardware warranty will be void on rooted phone and it will only get software warranty. After arguing with him for quite some time he threatened me that if he marks this phone as rooted in the system I will never ever be able to claim warranty on the phone. I literally had to pleade and beg him for several hours to change the display did he finally agree. Even in this he said he is doing a big favor to me and warned me not to ever root the device again if I want warranty.
Now I want to ask has oneplus officially changed their policy on rooting? If so why does their website still say that rooting does not void your warranty if the service center claims otherwise.

The technical process of rooting or unlocking the bootloader does not void the warranty of a OnePlus device. However, we strongly suggest for you to only root or unlock the bootloader of your OnePlus device if you are confident in your understanding of the risks involved.
By accessing resources regularly unavailable to the software, you may damage your hardware during or after the procedure. Such damage is not covered under warranty. In warranty handling, we will first need to verify that any faulty behavior is unrelated to rooting / unlocking.
Click to expand...
Click to collapse
This is what the website tells us about rooting and warranty. (source: https://oneplus.net/nl/support/answer/will-rooting-or-unlocking-the-bootloader-void-my-warranty)
As far as I know the policy didn't change. I can understand the confusion from the service center point of view, but there is no such thing as hardware or software warranty. Only hardware damage caused by software related hacks/tweaks (which can be used after unlocking/rooting), is not covered under warranty. I assume your screen damage does not fall under that category and it is caused by fall damage for example.

Bobbika said:
This is what the website tells us about rooting and warranty. (source: https://oneplus.net/nl/support/answer/will-rooting-or-unlocking-the-bootloader-void-my-warranty)
As far as I know the policy didn't change. I can understand the confusion from the service center point of view, but there is no such thing as hardware or software warranty. Only hardware damage caused by software related hacks/tweaks (which can be used after unlocking/rooting), is not covered under warranty. I assume your screen damage does not fall under that category and it is caused by fall damage for example.
Click to expand...
Click to collapse
I did not have a screen damage, my phone screen had lost sensitivity and was registering swipe motion as touch . This started happening even before I was rooted and in no way connected to the process of rooting. They tried to deny me warranty on this.

i_rock098 said:
I did not have a screen damage, my phone screen had lost sensitivity and was registering swipe motion as touch . This started happening even before I was rooted and in no way connected to the process of rooting. They tried to deny me warranty on this.
Click to expand...
Click to collapse
May i ask in what country this happend? It's not only Oneplus that does this stuff btw. Next time show him what is on the site. If he denies you simply ask his name and send Oneplus a email about it.. I can work at a service center too and say this stuff.. Its not only Oneplus..

i_rock098 said:
I did not have a screen damage, my phone screen had lost sensitivity and was registering swipe motion as touch . This started happening even before I was rooted and in no way connected to the process of rooting. They tried to deny me warranty on this.
Click to expand...
Click to collapse
In that case I'd say it was your own risk to start rooting your device after you knew there were issues with it.
The problem with the current warranty policy is that it's hard to prove what damage rooting could cause. In your case the repair shop could say that you might have overclocked your device with the acquired root. With that the device can overheat and the digitizer (which handles the touchscreen input) could be overheated as well and starts to fail. Not saying that is the case here, but it would be hard to prove otherwise.
In other words, when you have to deal with warranty and repair, it's a good advice to give them no reasons to deny the warranty.
TLDR: Repair your device before rooting

At least here in Germany this is illegal and NOT possible. At least the given by law warranty has to be given even with root unless they can prove it caused the defect, so they have to prove their claim and not you. Any extened warranty from the company itself can be waaay different though.

Puddi_Puddin said:
May i ask in what country this happend? It's not only Oneplus that does this stuff btw. Next time show him what is on the site. If he denies you simply ask his name and send Oneplus a email about it.. I can work at a service center too and say this stuff.. Its not only Oneplus..
Click to expand...
Click to collapse
This is in India. we have one of the worst consumer policies in the world where often service centers treat customers like ****. He was pretty confident in telling me to go talk to oneplus if i want it wont help and that if he ever marks the phone as rooted in the system i would never ever be able to claim warranty on the phone.
Bobbika said:
In that case I'd say it was your own risk to start rooting your device after you knew there were issues with it.
The problem with the current warranty policy is that it's hard to prove what damage rooting could cause. In your case the repair shop could say that you might have overclocked your device with the acquired root. With that the device can overheat and the digitizer (which handles the touchscreen input) could be overheated as well and starts to fail. Not saying that is the case here, but it would be hard to prove otherwise.
In other words, when you have to deal with warranty and repair, it's a good advice to give them no reasons to deny the warranty.
TLDR: Repair your device before rooting
Click to expand...
Click to collapse
I agree that I should have gone to fix it before rooting but then again if they had not mentioned on their site clearly that rooting does not void your warranty I would have not rooted at all in the first place till my warranty period got over. I dont mind taking a brunt for a fault of mine due to flashing like getting stuck in a bootlop or something but this clearly was a manufacturing defect and not mine.
emuandco said:
At least here in Germany this is illegal and NOT possible. At least the given by law warranty has to be given even with root unless they can prove it caused the defect, so they have to prove their claim and not you. Any extened warranty from the company itself can be waaay different though.
Click to expand...
Click to collapse
Yeah unfortunately I am in India and here like i mentioned in the post earlier we have very weak consumer laws, even if i would sue them the case would drag on for like 5 years with no guaranty that it would still get resolved.

@i_rock098
I have no local stores in my country, everything must be shipped. When facing a problem you need to get some repair ticket from the website. That would mean you don't need the ... local support store. Also it should be possible to simply restore the phone's software to stock before sending it to OnePlus. Have you tried bringing itr back to stock or is the phone freaking out in a way making it impossible?

LS.xD said:
@i_rock098
I have no local stores in my country, everything must be shipped. When facing a problem you need to get some repair ticket from the website. That would mean you don't need the ... local support store. Also it should be possible to simply restore the phone's software to stock before sending it to OnePlus. Have you tried bringing itr back to stock or is the phone freaking out in a way making it impossible?
Click to expand...
Click to collapse
And to add to this.
If you have an issue with your phone feel free to make a post. As long as you provide decent information I'm pretty sure people including me are here to you help you.

Repeat after me, the store is in INDIA. I don't do business with India. I did business with OnePlus China and OnePlus US and received superior assistance, including a free replacement phone when my rooted phone could not be repaired.

These are topics where OnePlus customer service could (and should) step in and make a name for themselves, or at least start to.
OP, send a support ticket to OnePlus, add the e-mail address of the service centre to the cc and when you get a response from OnePlus, go back and politely ask them to repair the phone according to the OnePlus warranty terms.

Forget these repair shops in India. These are probably not official OnePlus service centers, as I don't think they have stores set up anywhere. According to the YouTube video that they OnePlus made, they only offer repair services through their website, OnePlus.net/support. You need to contact them via phone (It is listed on their website), and they will then determine if it needs to be sent to them for repair via RMA. https://youtu.be/KCdu8VhleVM

jim262 said:
Forget these repair shops in India. These are probably not official OnePlus service centers, as I don't think they have stores set up anywhere. According to the YouTube video that they OnePlus made, they only offer repair services through their website, OnePlus.net/support. You need to contact them via phone (It is listed on their website), and they will then determine if it needs to be sent to them for repair via RMA. https://youtu.be/KCdu8VhleVM
Click to expand...
Click to collapse
There are official repair centres (approved by OnePlus but not run by them) for OnePlus in India. But I don't know whether the OP went to an official centre or not.
As with almost all official repair centres of any manufacturer, there are two ways of asking for repair during warranty. One is what is mentioned by you ie. contact OnePlus directly, they will issue a ticket number and then armed with that, you approach the repair centre. The other way is directly walking into the repair centre and asking for warranty repair. I think the OP adopted this and as is likely in most such situations, the repair centre tried to outsmart him. IMO, if the OP had contacted OnePlus first, this issue might not have arisen at all.
I am speaking on the authority of my experience of approaching Acer directly the first time and going to the repair centre directly the second time. Ofcourse the second time I was given a run around which I ultimately overcame.

Unlocking and relocking bootloader voids warranty

I had to send my Mate 10 Pro back because it was not charging fast. Phone discharges while charging. the usb-c to 3.5mm jack adapter was also not working. Bought original-backup usb-c to jack adapter. Still not working But luckily my PC could recognise it. Flashed stock firmware, wiped everything, unrooted and relocked bootloader. Got a post label to send it to huawei-authorized repair center in Vienna. After 2 days, got an email and they said that they will not repair the phone under warranty as it has been tampered.
Called them and got a answer from the huawei-authorized repair center: unlocking and relocking bootloader voids warranty.
I send it now to provider. Lets see if they will repair it or not.
Had someone send his mate 10 to huawei and got it repaired even with relocked bootloader?

You should have flashed a dload archive when in firmware mode on it ; As I think it locks both Bootloader and FRP's bootloader.
---------- Post added at 14:00 ---------- Previous post was at 13:57 ----------
Or maybe they did not wanted it cause it was previously rebranded. Your 'provider' may rebrand it back to original, lock bootloader and use local huawei service center.

oslo83 said:
You should have flashed a dload archive when in firmware mode on it ; As I think it locks both Bootloader and FRP's bootloader.
---------- Post added at 14:00 ---------- Previous post was at 13:57 ----------
Or maybe they did not wanted it cause it was previously rebranded. Your 'provider' may rebrand it back to original, lock bootloader and use local huawei service center.
Click to expand...
Click to collapse
I did not rebrand it. But lets see what my provider will tell. FRP gets locked by going to developer options and turning OEM-Unlocking (or something) off.

Bordo_Bereli51 said:
I did not rebrand it. But lets see what my provider will tell. FRP gets locked by going to developer options and turning OEM-Unlocking (or something) off.
Click to expand...
Click to collapse
Ask them to confirm in writing that unlocking he bootloader is cause of hardware failures, otherwise EU law dictates that unlocking bootloader CANNOT invalidate hardware warranties, IANAL.

ghostofcain said:
Ask them to confirm in writing that unlocking he bootloader is cause of hardware failures, otherwise EU law dictates that unlocking bootloader CANNOT invalidate hardware warranties, IANAL.
Click to expand...
Click to collapse
I am going for statutory warranty now, not for the manufacure's warranty. I know the statutory warranty tells me that unlocking or even rooting your phone will not void satutory warranty as I remember. I already told my provider about that If they reject the statutory warranty due to unlocked bootloader, I will hire a specialist/expert to determine, if this usb port get damaged due to unlocking bootloader. Huawei said, it voids the manufactures warranty and pointed me at warrantyguideline from Huawei. I should read 5.5. But the warranty guideline on 5.5 tells me that any damage, that happens due to modification of any kind voids the warranty. Asked the huaweis consultant, if unlocking bootloader damaged the usb-port? that would happen 3-4months earlier, where I unlocked the bootloader but not now. So the point 5.5 in huaweis warranty guideline is not valid here. This is what I told. There was a silence, that took 3-5mins on live chat. After 5mins I got as an answer: We are trusting our authorized repair partner. Their warranty guidelines do not give any answer, if it voids or not. it just says: "damage, that happens DUE to modification of any kind... is not covered" So basically getting an independent specialist that proves my fact that this damage did not happen due to unlocking bootloader, I would win by going through legal action, but I will wait, what my provider will tell.

I had to get a warranty repair after a fault with the usb port so I locked the bootloader to relocked status then just used DC to convert it to locked again, took around 5 minutes total time

Bordo_Bereli51 said:
I am going for statutory warranty now, not for the manufacure's warranty. I know the statutory warranty tells me that unlocking or even rooting your phone will not void satutory warranty as I remember. I already told my provider about that If they reject the statutory warranty due to unlocked bootloader, I will hire a specialist/expert to determine, if this usb port get damaged due to unlocking bootloader. Huawei said, it voids the manufactures warranty and pointed me at warrantyguideline from Huawei. I should read 5.5. But the warranty guideline on 5.5 tells me that any damage, that happens due to modification of any kind voids the warranty. Asked the huaweis consultant, if unlocking bootloader damaged the usb-port? that would happen 3-4months earlier, where I unlocked the bootloader but not now. So the point 5.5 in huaweis warranty guideline is not valid here. This is what I told. There was a silence, that took 3-5mins on live chat. After 5mins I got as an answer: We are trusting our authorized repair partner. Their warranty guidelines do not give any answer, if it voids or not. it just says: "damage, that happens DUE to modification of any kind... is not covered" So basically getting an independent specialist that proves my fact that this damage did not happen due to unlocking bootloader, I would win by going through legal action, but I will wait, what my provider will tell.
Click to expand...
Click to collapse
Good for you, try and stick with it, they are in the wrong and such exclusions for unlocked devices have been proven illegal within the EU. Thankfully I will soon be free of such EU jerry mandering once Brexit kicks in

My phone is now repaired under MANUFCATURES warranty. They exchanged the motherboard and the usb-c module. My provider told me that the technicians said its a known manufacture fault on some devices and they need to exchange the motherboard and the usb-c with the flex-cable. I will get mine phone the coming week according to my provider.

I'm investigating my next smartphone and reading about this seriously discouraged me from going with a Huawei product. If I understand things correctly, unlocking and rooting is a pain too. :-/

gorman42 said:
I'm investigating my next smartphone and reading about this seriously discouraged me from going with a Huawei product. If I understand things correctly, unlocking and rooting is a pain too. :-/
Click to expand...
Click to collapse
Unlocking is not more possible through Hauwei. There are paid-methodes, which calculates the unlock-code using IMEI as I remember. But if I was you, I would not go with Huaweis products. I was using Note Edge before getting Mate 10 Pro. I decided to do not buy Samsung ever since they implemented Knox and the warranty void string in odin mode, which tells you if you have still warranty or not. But on Samsung galaxy note edge, I had many audio mod possibilities, which on Huawei Mate 10 Pro does not work like viper4android or dolby atmos(dolby atmos works only on custom roms e.x openkirins provided roms).

I decided to do not buy Samsung ever since they implemented Knox
Click to expand...
Click to collapse
yeah me too. an skip LG for slow upgrading and ZTE for the same faschist opinion on root+warranty. that makes picking a fon somewhat difficult :-/

drahtwurst said:
yeah me too. an skip LG for slow upgrading and ZTE for the same faschist opinion on root+warranty. that makes picking a fon somewhat difficult :-/
Click to expand...
Click to collapse
Still leaves HTC, Sony and OnePlus of the bigger OEMs.

yeah is was writing (in english) to huawei in germany. they dont offer bootloader unlock codes anymore due to increase of paid service events. i specificly asked what they think about user root and wait for an answer.
for sony - mostly quite pricey and i dont like the feel of theyr phones.
htc - got no experience with them. they run android and allow root?
oneplus - i have not seen them in the bigger german store chains where i like to buy in case of warranty. but they are cool with root?

Got my phone back with new IMEi but luckily its on 145 So I have to pay a little fee to unlock it with DC but firstly need to downgrade to B142