Database Develop

Warranty question

Someone on the internet says unlocking bootloader will only void the software warrranty.
I would like to know if this is true, thanks.

I'm fairly certain that the screen you see after issuing the "fastboot oem unlock" command clearly states that your warranty (for the phone as a whole) is void if you proceed with the unlock process.
HTC has reportedly, in some cases, honored the warranty for failed hardware despite the unlocked bootloader, but I don't think it's a sure thing.
There are a lot of things people say on the internet. Very little of it is true.
(except for this post, of course)

The HTC warranty statement for the Nexus One also clearly states that your entire warranty is void if you unlock the bootloader. As already said, you have to expressly agree to this provision in order to unlock ...so yes, they CAN deny coverage even if unlocking the bootloader didn't screw up your phone.

This has been asked before and answered by many, a search would go a long way. With that said some have had success with HTC honoring the warranty and others have not. I guess it's just the luck of getting the right rep on the phone, good luck

Had my Nexus replaced due to hardware issue with the trackball, and told them up front I had an unlocked bootloader. Rep said send it in, and if they didn't cover it they would charge me for a repair. They shipped the new phone and when I called back the rep said they were sending a replacement due to manufacturing error. Don't know if this is how they always roll, but made sense to me.
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HTC = No warranty?

I bought a HTC One on April.
I am a student so this is important to me:
Cost: 660€ with urBeats headset. Paid 60€ and then I must pay 25€ each month for 2 years. Also 20€ per month for 2 years for Internet + unlimited calls in germany -> 45€/month
K.
On May I unlocked Bootloader. Then put a recovery. Then flashed a custom ROM.
I didn't like it so I flashed the original ROM back within 1-2 days
Ok.
Then 1 week ago the ONE died. It had original ROM on it and ofc unrooted.
Today they phoned me. Due to custom ROMS: No warranty.
I can pay 30€ to get the phone back unrepaired or they suggest me a amount of € I must pay to repair. This suggestion should be at my home in 1-2 days.
Nice eh? Never HTC for me.. No warranty with original ROM, yay!

where did you send it in for repair?
it is right that HTC behaves very rude if it comes to such topics, honestly i would have discussed with them, that in german law they have the need to proof that your custom rom/kernel... damaged the phone a way it would void the warranty (that is also the reason the HTC disclaimer has to say, that unlocking MAY void the warranty ...)
but in germany i never would send a phone to the manufacturer because the shop itself has to deliver a 2 year warranty. for example @ t-mobile store they remove all that can be removed (back cover, sd card if existant), send it in for repair and 24 hours later you already get your spare phone, your phone will not get analyzed until you try to switch it the third time, then they will make a test certificate.
Or did you really send it to O² and they said this to you? then i really would discuss this with the hotline and threaten them that you will change the carrier if they won´t behave like every other carrier ...

hlenforcer said:
where did you send it in for repair?
it is right that HTC behaves very rude if it comes to such topics, honestly i would have discussed with them, that in german law they have the need to proof that your custom rom/kernel... damaged the phone a way it would void the warranty (that is also the reason the HTC disclaimer has to say, that unlocking MAY void the warranty ...)
but in germany i never would send a phone to the manufacturer because the shop itself has to deliver a 2 year warranty. for example @ t-mobile store they remove all that can be removed (back cover, sd card if existant), send it in for repair and 24 hours later you already get your spare phone, your phone will not get analyzed until you try to switch it the third time, then they will make a test certificate.
Or did you really send it to O² and they said this to you? then i really would discuss this with the hotline and threaten them that you will change the carrier if they won´t behave like every other carrier ...
Click to expand...
Click to collapse
I sent it to Arvato with some paper like warranty and stuff which o2 gave me to print and such...
I will go to o2 tomorrow and maybe I can get them giving me a new one...
Now I must use the freaking HTC wildfire.......

mmh if o² generally outsourced its repair service to this company and you signed this with your phone contract, then there would be nothing you can do about it besides to discuss german law with arvato ... if this is the case i just got a new reason to keep my more expansive t-mobile contract
edit: just checked it, they indeed outsourced their repairs to arvato and like i read it is the worst repair service available, so you have to discuss it with them
i only can give you the advice to dscuss the terms of german law regarding warranty and device modification and whish you good luck.
i read that it may help to request the boss if your concerns will be ignored (like it seems to happen more than often at this company ...)

uZzY94 said:
I bought a HTC One on April.
I am a student so this is important to me:
Cost: 660€ with urBeats headset. Paid 60€ and then I must pay 25€ each month for 2 years. Also 20€ per month for 2 years for Internet + unlimited calls in germany -> 45€/month
K.
On May I unlocked Bootloader. Then put a recovery. Then flashed a custom ROM.
I didn't like it so I flashed the original ROM back within 1-2 days
Ok.
Then 1 week ago the ONE died. It had original ROM on it and ofc unrooted.
Today they phoned me. Due to custom ROMS: No warranty.
I can pay 30€ to get the phone back unrepaired or they suggest me a amount of € I must pay to repair. This suggestion should be at my home in 1-2 days.
Nice eh? Never HTC for me.. No warranty with original ROM, yay!
Click to expand...
Click to collapse
You mean you went through all that trouble and didn't read the part on HTCDEV that your warranty will be void should you unlock the phone? That's why people use their phones for a bit to make sure everythings alright, everythings working for a period of time and to wait for S-Off before doing any unlocking.
Regardless of what ROM you have on it, the bootloader will tell all if you are not S-Offed.

ArmedandDangerous said:
You mean you went through all that trouble and didn't read the part on HTCDEV that your warranty will be void should you unlock the phone? That's why people use their phones for a bit to make sure everythings alright, everythings working for a period of time and to wait for S-Off before doing any unlocking.
Regardless of what ROM you have on it, the bootloader will tell all if you are not S-Offed.
Click to expand...
Click to collapse
You mean you have Posts: 1,112 and you still are spreading basic mis information. How do you belong to this forum and post so much without knowing the most basic information?

nullkill said:
You mean you have Posts: 1,112 and you still are spreading basic mis information. How do you belong to this forum and post so much without knowing the most basic information?
Click to expand...
Click to collapse
What misinformation? It says right there on HTCDEV when you want to unlock your phone.

ArmedandDangerous said:
What misinformation? It says right there on HTCDEV when you want to unlock your phone.
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Click to collapse
You can't sign away statutory rights. They can invalidate their warranty if they like, but they are still bound by consumer law.

BenPope said:
You can't sign away statutory rights. They can invalidate their warranty if they like, but they are still bound by consumer law.
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Click to collapse
Depends on where you are, and where I'm from an unlocked bootloader is an instant reject. And if the damage caused from the unlocked bootloader, they have every right to reject your claim.

ArmedandDangerous said:
Depends on where you are, and where I'm from an unlocked bootloader is an instant reject. And if the damage caused from the unlocked bootloader, they have every right to reject your claim.
Click to expand...
Click to collapse
The OP is in Germany, he's protected by consumer law.

ArmedandDangerous said:
What misinformation? It says right there on HTCDEV when you want to unlock your phone.
Click to expand...
Click to collapse
Warranties are not voided by unlocking bootloaders flashing ROMs or kernels. Manufacturers can say whatever BS they wish but most of the world has consumer protections laws that specifically protect people from this sort of insanity. You own the device. It is a computer capable of doing more than what the manufactures will let you. It is your right to alter tinker and unlock the device in any way you like. Consumer protection laws protect us from manufacturers saying that would void our warranty. According to the law in his country and mine manufactures have to prove that the damage was caused by the user. Now we know for 100% software does not cause hardware to fail in our situations. You can say well he overclocked the CPU well in order for the CPU to die the hardware thermal monitoring would have to be broken which could not be caused by software. Considering we can not access the bootloader partitions or the kernel partition without a hardware failure it would be impossible to brick a device and could only happen with hardware failure.
Does it void the warranty of a Mac if I load windows. What about if I take a windows pc and I load a old version of windows or a custom modded version of windows??? What if I take a windows PC and load linux? My warranty is still intact and has to be honored as the computer were made to do all this just as our phones were made to run android both sense stock and custom. Running a OS on a computer or phone that was made for it or even one that isn't has no bearing on hardware failure and has been proven extensively.

nullkill said:
Warranties are not voided by unlocking bootloaders flashing ROMs or kernels. Manufacturers can say whatever BS they wish but most of the world has consumer protections laws that specifically protect people from this sort of insanity. You own the device. It is a computer capable of doing more than what the manufactures will let you. It is your right to alter tinker and unlock the device in any way you like. Consumer protection laws protect us from manufacturers saying that would void our warranty. According to the law in his country and mine manufactures have to prove that the damage was caused by the user. Now we know for 100% software does not cause hardware to fail in our situations. You can say well he overclocked the CPU well in order for the CPU to die the hardware thermal monitoring would have to be broken which could not be caused by software. Considering we can not access the bootloader partitions or the kernel partition without a hardware failure it would be impossible to brick a device and could only happen with hardware failure.
Does it void the warranty of a Mac if I load windows. What about if I take a windows pc and I load a old version of windows or a custom modded version of windows??? What if I take a windows PC and load linux? My warranty is still intact and has to be honored as the computer were made to do all this just as our phones were made to run android both sense stock and custom. Running a OS on a computer or phone that was made for it or even one that isn't has no bearing on hardware failure and has been proven extensively.
Click to expand...
Click to collapse
The hardware thermal monitoring may not break, but with kernels like ElementalX with specific options to allow the phone to run hotter than allowed on stock, there is always a risk of damage.
No it does not void the warranty of a Mac if you install Windows, as bootcamp is provided for by Apple. Kernels and ROMS are NOT provided by HTC. Your warranty would be void should you overclock your GPU/RAM/CPU over long enough periods of time to cause damage unless the manufacturer you purchased those parts from explicitly says that it will cover those damage like EVGA and Intel with their K series chips. Just running a custom rom and installing kernels does not void your warranty, but if they can prove that it WAS caused by these factors, consider your warranty well and truly void.
I'm not advocating HTC's point of view, nor am I on the modder's side. Heck, my HoX has a dead NFC chip from BEFORE I unlocked my phone. Warranty got rejected, and consumer law isn't strong enough here that I can fight for it to be fixed. I'm just giving a different point of view so that everyone understands what HTC/local distributor/customers will and have faced.

Just out of curiosity (haven't rooted yet), is there any possibility of a root method that won't void warranty? That would mean not unlocking the bootloader, right? If bootloader is locked, could custom kernels still be flashed?

BenPope said:
The OP is in Germany, he's protected by consumer law.
Click to expand...
Click to collapse
But wouldn't the clause on HTC about "you may void your warranty when you unlock the bootloader" take precedent first? I'm just asking.
---------- Post added at 04:12 AM ---------- Previous post was at 04:11 AM ----------
vokkE said:
Just out of curiosity (haven't rooted yet), is there any possibility of a root method that won't void warranty? That would mean not unlocking the bootloader, right? If bootloader is locked, could custom kernels still be flashed?
Click to expand...
Click to collapse
Yes if we have S-OFF
---------- Post added at 04:17 AM ---------- Previous post was at 04:12 AM ----------
nullkill said:
Warranties are not voided by unlocking bootloaders flashing ROMs or kernels. Manufacturers can say whatever BS they wish but most of the world has consumer protections laws that specifically protect people from this sort of insanity. You own the device. It is a computer capable of doing more than what the manufactures will let you. It is your right to alter tinker and unlock the device in any way you like. Consumer protection laws protect us from manufacturers saying that would void our warranty. According to the law in his country and mine manufactures have to prove that the damage was caused by the user. Now we know for 100% software does not cause hardware to fail in our situations. You can say well he overclocked the CPU well in order for the CPU to die the hardware thermal monitoring would have to be broken which could not be caused by software. Considering we can not access the bootloader partitions or the kernel partition without a hardware failure it would be impossible to brick a device and could only happen with hardware failure.
Does it void the warranty of a Mac if I load windows. What about if I take a windows pc and I load a old version of windows or a custom modded version of windows??? What if I take a windows PC and load linux? My warranty is still intact and has to be honored as the computer were made to do all this just as our phones were made to run android both sense stock and custom. Running a OS on a computer or phone that was made for it or even one that isn't has no bearing on hardware failure and has been proven extensively.
Click to expand...
Click to collapse
HTC specifically mentioned that you may void your warranty by unlocking it. That protects them from people flashing their phones. And the consumer should read the terms and conditions of owning any device. I'm not siding with HTC but they made it clear that you may void your warranty when you unlocked your bootloader. So basically they can decide whether or not it is covered under warranty for unlocked bootloaders.
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ArmedandDangerous said:
The hardware thermal monitoring may not break, but with kernels like ElementalX with specific options to allow the phone to run hotter than allowed on stock, there is always a risk of damage.
No it does not void the warranty of a Mac if you install Windows, as bootcamp is provided for by Apple. Kernels and ROMS are NOT provided by HTC. Your warranty would be void should you overclock your GPU/RAM/CPU over long enough periods of time to cause damage unless the manufacturer you purchased those parts from explicitly says that it will cover those damage like EVGA and Intel with their K series chips. Just running a custom rom and installing kernels does not void your warranty, but if they can prove that it WAS caused by these factors, consider your warranty well and truly void.
I'm not advocating HTC's point of view, nor am I on the modder's side. Heck, my HoX has a dead NFC chip from BEFORE I unlocked my phone. Warranty got rejected, and consumer law isn't strong enough here that I can fight for it to be fixed. I'm just giving a different point of view so that everyone understands what HTC/local distributor/customers will and have faced.
Click to expand...
Click to collapse
Sorry I do not support your point of view. Your POV is that we can't do anything and that you shouldn't be informed. Your rights mean nothing unless you know them. The more people who know their rights and exercise them the less we will see companies behave in this way. I will not spread false information like rooting or unlocking voids warranties which is contrary to the LAW. I will not tell people well the company said this and you have to take it. I will tell people the truth and their rights and hope they use that knowledge to exercise their rights and make the companies behave in accordance with the law. Having people such as yourself who are only trying to help (the companies) by spreading false information that isn't true making the people feel like it's not possible and there fore helping the companies take advantage of people and break the law. That plain pisses me off.
As for thermal throttling you are not 100% correct. Yes you can adjust where thermal throttling kicks in you can not disable it. The SOC will straight shutdown when the phone hits a certain temperature and will not turn back on until the device has cooled. This is a thermal shutdown that would have to malfunction in order to damage a SoC.
I understand you had a bad experience but that was due to your lack of knowledge about the laws and how to deal with companies/manufacturers and I would prefer you didn't share that kind of info with people allowing the manufactures to continue to screw us over. Good JOB!!!
And last Kernels and ROMS are provided by HTC (not well as they have some problems complying with open source). HTC and ever other manufactuer is required to provide complete source code for kernels and ROMS.
I am not trying to be mean but you need to do some research based on facts before you start telling people how it is. Of course HTC will deny as many warranty request as possible this is not new info to anyone. Every single person knows manufacturers will try and screw us over.
I am done on this topic as I am so tired of all the wrong information and people who support the companies that screw them over.

@nullkill the video about rooting will not void warranty doesn't talk about unlocking the bootloader. You can root a device without unlocking the BL.

Does the united states have consumer protection laws like this?
Sent from my HTC One

I got warranty rejected due to bootloader, called them up, told them the number of htc phones i have ( one from all generations since G1) n played dumb on bootloader and tey honoured my warranty. try that

shadowboy23 said:
But wouldn't the clause on HTC about "you may void your warranty when you unlock the bootloader" take precedent first? I'm just asking.
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Click to collapse
Like I said, the warranty can be voided, they are not obliged to provide a warranty.
However, consumer protection law in Europe is far stronger than a warranty, and you can't sign that away.
An important note is that consumer protection law is with the retailer, not the manufacturer. The implication is that you need to deal with the retailer, not HTC.

ECEXCURSION said:
Does the united states have consumer protection laws like this?
Sent from my HTC One
Click to expand...
Click to collapse
I have always assumed here in the US that unlocking an HTC device opens up the possibility that a warranty claim may be rejected. I know that many auto manufacturers, for example, have successfully denied warranty claims because the owner could not prove the oil changes were done properly. How you treat your product does make a difference; a manufacturer can reject a claim if you have abused your product outside of it's design limits (provided they warn you), be it a radio, TV, or automobile.
I think HTC has been pretty good about fixing the hardware. However, I have a different opinion than some posted here. In particular, HTC devices tend to run hot. If a bad ROM or other OS level software caused motherboard failure due to prolonged heat, I could see that HTC could take the position that they designed the hardware for a certain set of circumstances, and apparently the ROM over ran those circumstances. Even a hardware thermal cutoff may be too high over time. HTC designs the phones to last; ROM modifiers don't necessarily have the same information or inclination.
When we unlock, we essentially acknowledge that HTC is modifying the warranty in response - as they clearly state.
This stuff is my opinion; you'd have to ask a lawyer about US consumer law.
---------- Post added at 11:47 PM ---------- Previous post was at 11:43 PM ----------
shadowboy23 said:
@nullkill the video about rooting will not void warranty doesn't talk about unlocking the bootloader. You can root a device without unlocking the BL.
Click to expand...
Click to collapse
How would one go about doing this? All the root methods I've seen require flashing a different recovery.
---------- Post added at 11:48 PM ---------- Previous post was at 11:47 PM ----------
ArmedandDangerous said:
You mean you went through all that trouble and didn't read the part on HTCDEV that your warranty will be void should you unlock the phone? That's why people use their phones for a bit to make sure everythings alright, everythings working for a period of time and to wait for S-Off before doing any unlocking.
Regardless of what ROM you have on it, the bootloader will tell all if you are not S-Offed.
Click to expand...
Click to collapse
Actually, S-Off would not matter in this case; the phone was dead, and the user could not take advantage of S-Off to reset to stock...

Denied warranty on rooted oneplus 3

Hello guys, i recently made a post on reddit oneplus subreddit about how i was denied warranty for my oneplus 3 phone since i was rooted and i was told i should share it here so here it goes.
So I went to the oneplus service center today since my display had some issues. My phone was in the warranty period. Right on checking the phone the guy says that since this is a rooted phone they don't provide hardware warranty. I argued with him saying that oneplus advertises quite proudly that rooting does not infact void your warranty so how can they claim otherwise. On this I was told that they have officially been given in mail that hardware warranty will be void on rooted phone and it will only get software warranty. After arguing with him for quite some time he threatened me that if he marks this phone as rooted in the system I will never ever be able to claim warranty on the phone. I literally had to pleade and beg him for several hours to change the display did he finally agree. Even in this he said he is doing a big favor to me and warned me not to ever root the device again if I want warranty.
Now I want to ask has oneplus officially changed their policy on rooting? If so why does their website still say that rooting does not void your warranty if the service center claims otherwise.

The technical process of rooting or unlocking the bootloader does not void the warranty of a OnePlus device. However, we strongly suggest for you to only root or unlock the bootloader of your OnePlus device if you are confident in your understanding of the risks involved.
By accessing resources regularly unavailable to the software, you may damage your hardware during or after the procedure. Such damage is not covered under warranty. In warranty handling, we will first need to verify that any faulty behavior is unrelated to rooting / unlocking.
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Click to collapse
This is what the website tells us about rooting and warranty. (source: https://oneplus.net/nl/support/answer/will-rooting-or-unlocking-the-bootloader-void-my-warranty)
As far as I know the policy didn't change. I can understand the confusion from the service center point of view, but there is no such thing as hardware or software warranty. Only hardware damage caused by software related hacks/tweaks (which can be used after unlocking/rooting), is not covered under warranty. I assume your screen damage does not fall under that category and it is caused by fall damage for example.

Bobbika said:
This is what the website tells us about rooting and warranty. (source: https://oneplus.net/nl/support/answer/will-rooting-or-unlocking-the-bootloader-void-my-warranty)
As far as I know the policy didn't change. I can understand the confusion from the service center point of view, but there is no such thing as hardware or software warranty. Only hardware damage caused by software related hacks/tweaks (which can be used after unlocking/rooting), is not covered under warranty. I assume your screen damage does not fall under that category and it is caused by fall damage for example.
Click to expand...
Click to collapse
I did not have a screen damage, my phone screen had lost sensitivity and was registering swipe motion as touch . This started happening even before I was rooted and in no way connected to the process of rooting. They tried to deny me warranty on this.

i_rock098 said:
I did not have a screen damage, my phone screen had lost sensitivity and was registering swipe motion as touch . This started happening even before I was rooted and in no way connected to the process of rooting. They tried to deny me warranty on this.
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Click to collapse
May i ask in what country this happend? It's not only Oneplus that does this stuff btw. Next time show him what is on the site. If he denies you simply ask his name and send Oneplus a email about it.. I can work at a service center too and say this stuff.. Its not only Oneplus..

i_rock098 said:
I did not have a screen damage, my phone screen had lost sensitivity and was registering swipe motion as touch . This started happening even before I was rooted and in no way connected to the process of rooting. They tried to deny me warranty on this.
Click to expand...
Click to collapse
In that case I'd say it was your own risk to start rooting your device after you knew there were issues with it.
The problem with the current warranty policy is that it's hard to prove what damage rooting could cause. In your case the repair shop could say that you might have overclocked your device with the acquired root. With that the device can overheat and the digitizer (which handles the touchscreen input) could be overheated as well and starts to fail. Not saying that is the case here, but it would be hard to prove otherwise.
In other words, when you have to deal with warranty and repair, it's a good advice to give them no reasons to deny the warranty.
TLDR: Repair your device before rooting

At least here in Germany this is illegal and NOT possible. At least the given by law warranty has to be given even with root unless they can prove it caused the defect, so they have to prove their claim and not you. Any extened warranty from the company itself can be waaay different though.

Puddi_Puddin said:
May i ask in what country this happend? It's not only Oneplus that does this stuff btw. Next time show him what is on the site. If he denies you simply ask his name and send Oneplus a email about it.. I can work at a service center too and say this stuff.. Its not only Oneplus..
Click to expand...
Click to collapse
This is in India. we have one of the worst consumer policies in the world where often service centers treat customers like ****. He was pretty confident in telling me to go talk to oneplus if i want it wont help and that if he ever marks the phone as rooted in the system i would never ever be able to claim warranty on the phone.
Bobbika said:
In that case I'd say it was your own risk to start rooting your device after you knew there were issues with it.
The problem with the current warranty policy is that it's hard to prove what damage rooting could cause. In your case the repair shop could say that you might have overclocked your device with the acquired root. With that the device can overheat and the digitizer (which handles the touchscreen input) could be overheated as well and starts to fail. Not saying that is the case here, but it would be hard to prove otherwise.
In other words, when you have to deal with warranty and repair, it's a good advice to give them no reasons to deny the warranty.
TLDR: Repair your device before rooting
Click to expand...
Click to collapse
I agree that I should have gone to fix it before rooting but then again if they had not mentioned on their site clearly that rooting does not void your warranty I would have not rooted at all in the first place till my warranty period got over. I dont mind taking a brunt for a fault of mine due to flashing like getting stuck in a bootlop or something but this clearly was a manufacturing defect and not mine.
emuandco said:
At least here in Germany this is illegal and NOT possible. At least the given by law warranty has to be given even with root unless they can prove it caused the defect, so they have to prove their claim and not you. Any extened warranty from the company itself can be waaay different though.
Click to expand...
Click to collapse
Yeah unfortunately I am in India and here like i mentioned in the post earlier we have very weak consumer laws, even if i would sue them the case would drag on for like 5 years with no guaranty that it would still get resolved.

@i_rock098
I have no local stores in my country, everything must be shipped. When facing a problem you need to get some repair ticket from the website. That would mean you don't need the ... local support store. Also it should be possible to simply restore the phone's software to stock before sending it to OnePlus. Have you tried bringing itr back to stock or is the phone freaking out in a way making it impossible?

LS.xD said:
@i_rock098
I have no local stores in my country, everything must be shipped. When facing a problem you need to get some repair ticket from the website. That would mean you don't need the ... local support store. Also it should be possible to simply restore the phone's software to stock before sending it to OnePlus. Have you tried bringing itr back to stock or is the phone freaking out in a way making it impossible?
Click to expand...
Click to collapse
And to add to this.
If you have an issue with your phone feel free to make a post. As long as you provide decent information I'm pretty sure people including me are here to you help you.

Repeat after me, the store is in INDIA. I don't do business with India. I did business with OnePlus China and OnePlus US and received superior assistance, including a free replacement phone when my rooted phone could not be repaired.

These are topics where OnePlus customer service could (and should) step in and make a name for themselves, or at least start to.
OP, send a support ticket to OnePlus, add the e-mail address of the service centre to the cc and when you get a response from OnePlus, go back and politely ask them to repair the phone according to the OnePlus warranty terms.

Forget these repair shops in India. These are probably not official OnePlus service centers, as I don't think they have stores set up anywhere. According to the YouTube video that they OnePlus made, they only offer repair services through their website, OnePlus.net/support. You need to contact them via phone (It is listed on their website), and they will then determine if it needs to be sent to them for repair via RMA. https://youtu.be/KCdu8VhleVM

jim262 said:
Forget these repair shops in India. These are probably not official OnePlus service centers, as I don't think they have stores set up anywhere. According to the YouTube video that they OnePlus made, they only offer repair services through their website, OnePlus.net/support. You need to contact them via phone (It is listed on their website), and they will then determine if it needs to be sent to them for repair via RMA. https://youtu.be/KCdu8VhleVM
Click to expand...
Click to collapse
There are official repair centres (approved by OnePlus but not run by them) for OnePlus in India. But I don't know whether the OP went to an official centre or not.
As with almost all official repair centres of any manufacturer, there are two ways of asking for repair during warranty. One is what is mentioned by you ie. contact OnePlus directly, they will issue a ticket number and then armed with that, you approach the repair centre. The other way is directly walking into the repair centre and asking for warranty repair. I think the OP adopted this and as is likely in most such situations, the repair centre tried to outsmart him. IMO, if the OP had contacted OnePlus first, this issue might not have arisen at all.
I am speaking on the authority of my experience of approaching Acer directly the first time and going to the repair centre directly the second time. Ofcourse the second time I was given a run around which I ultimately overcame.

question about geek squad insuance, and moto warranty

considering rooting (rooted every device prior), but have always had carrier insurance which included warranty as long as there's no liquid or physical damage.
Having bought this device full price, and the one year of geeksquad damage insurance, I was curious if they care about root / ROMs, or if they even ask about it.
Also, with Motorola. If let's say the speaker goes out, are ALL warranties voided by unlocking bootloader, or only software?
Thanks!

slaytanic said:
considering rooting (rooted every device prior), but have always had carrier insurance which included warranty as long as there's no liquid or physical damage.
Having bought this device full price, and the one year of geeksquad damage insurance, I was curious if they care about root / ROMs, or if they even ask about it.
Also, with Motorola. If let's say the speaker goes out, are ALL warranties voided by unlocking bootloader, or only software?
Thanks!
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Why on earth would you buy a warranty on an item that was cheap to begin with? I honestly don't know why people waste their money on warranties at all.

edufur said:
Why on earth would you buy a warranty on an item that was cheap to begin with? I honestly don't know why people waste their money on warranties at all.
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Because I wanted to, and can?. $60 to replace a phone if something happens instead of full price sounds nice to me. Thank you for your informative reply.

Bump

I would like to know this too. I remember reading a post somewhere that unlocking bootloader would void warranty for software defects, but hardware defects would still be covered. Hardware defects is what is holding me back from unlocking bootloader, as I usually unlock my phone right away.
I also heard that it is unlawful for companies to void your warranty. It would be great to hear from someone who is more knowledgeable about this.

That's literally what's holding me back right now. Lol. I've got all the stock software downloaded, and ready to go ?.

Bump

Bump.
Anyone?

jhedfors said:
I would like to know this too. I remember reading a post somewhere that unlocking bootloader would void warranty for software defects, but hardware defects would still be covered. Hardware defects is what is holding me back from unlocking bootloader, as I usually unlock my phone right away.
I also heard that it is unlawful for companies to void your warranty. It would be great to hear from someone who is more knowledgeable about this.
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According to Motorola support: The warranty on our devices covers both hardware and software issues. If you unlock the bootloader and even if there was an issue before unlocking the bootloader, it will still void the warranty.
I will return my device!
Don't want that limitation

Question white line

Hello ,
I would like to know if any of you had this unpleasant surprise. I have a white line , 2 mm large , which crosses my screen. It's annoying, 1st day of use.
The problem is that I ordered it on February 13 and never opened it without the protection case that I received today .

I have not for whatever it's worth (pre-ordered February ~23rd, just received April 20th). It should be under warranty, at least, as long as you haven't unlocked the bootloader. Sorry to hear about your trouble.

precisely , I've unclocked the bootloader .

well, they took it in guarantee. I just have to wait for the return and hope that it will not take too long.

arlequin2k3 said:
well, they took it in guarantee. I just have to wait for the return and hope that it will not take too long.
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They can still do the repair but they will most likely reject warranty repair and tell you what price would be to repair it. Since unlocked bootloader voids the warranty.

Correct. I work in IT, and directly with Samsung, the fact that you unlock the bootloader, they will not accept in guarantee You'll have to pay for the repair.

Well, I'll see about that. But it is not a software failure but the screen that cracked inside.

arlequin2k3 said:
Well, I'll see about that. But it is not a software failure but the screen that cracked inside.
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Still doesen't matter. If bootloader is unlocked then whole warranty on device becomes voided. So then if it's software issue or hardware issue they will reject warranty request. Since they can see bootloader is unlocked.

Hi,
Good return of my tablet in repair. Changed motherboard and screen. Invoice 660 €. Thank you samsung and it will be a goodbye for my next purchases

arlequin2k3 said:
Hi,
Good return of my tablet in repair. Changed motherboard and screen. Invoice 660 €. Thank you samsung and it will be a goodbye for my next purchases
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Told you it won't be covered by warranty. So not Samsungs fault, your device had unlocked bootloader and they found out it was and charged you. Next time don't touch bootloader while warranty is valid. So this was your own fault and nothing you can blame samsung for, if you unlocked bootloader on another tablet like Lenovo or so they would of charged you as well.