Related
I understand that currently it cannot be relocked on it has been unlocked. But I would like to know why if anyone knows?
Would it be possible in the future?
And is there anyone working on this now?
There is no real reason to want to work on figuring it out.
The only reason would be to cheat on your warranty. And HTC is actually honoring all the hardware related warranty cases.
So no good reason to re-lock, and thus no real reason for devs to work hard on figuring it out.
Mine can be
Obviously that doesn't help you much though. To be able to lock it again, you need to know how to set S-OFF, which is something that (as it stands) can't be done.
Just wondering but if HTC honors the warranty on a phone with unlocked bootloader, why do the 2 different guides to rooting say one will void warranty (unlocking bootloader) and one will preserve the warranty (the one-click app)?
By law HTC can refuse to support but they are supporting for some strange reason. The disclaimers are there to warn that HTC could stop supporting at any time if they see unlocked bootloaders.
I think re-locking the bootloader is quite possible... the only problem at this point is... we don't know how... it could be a software or hardware hook, but ATM, no one knows...
And I don't believe anyone is eagerly trying to find this since HTC seems to be honouring hardware warranty even with unlocked bootloaders...
It is the price of doing business
Once the boot-loader is unlocked you can do things to your phone like over-clock the cpu or run the flash at super-bright for hours. In other words, you can do things that could damage your phone that would not be HTC's fault ... therefore they shouldn't be held liable.
So instead of just locking the phone down like most of the phones out there, HTC/Google give you a choice: Stay stock or unlock with one command. If you choose to unlock they they don't have to honour their warranty because you could be doing bad things to your phone.
The fact that they give us the choice is one of the reasons I bought this phone. The fact that they are honouring the warranties even when you unlock is extra nice of them.
Long story short: Unlocking is a sign that you've been messing with your phone and that is all it is. It is irreversible by design and there is no reason to reverse it.
It is not irreversable by design, HTC can do it.
Besides, unlocking the bootloader is not a pre-requiste to any of the things you listed above anymore (aside from FRG33 users, anyway).
Rusty! said:
It is not irreversable by design, HTC can do it.
Besides, unlocking the bootloader is not a pre-requiste to any of the things you listed above anymore (aside from FRG33 users, anyway).
Click to expand...
Click to collapse
My money is on a special hardware device that HTC uses that force-flashes the entire rom on the phone. With out the special hardware, I am betting there is no way to do it.
But like others said, who cares. There is no point in putting effort in to something so irrelevant.
That's what I assumed, 'til I noticed my phone was S-OFF after being repaired.
Looks like something along those lines, just got my device back yesterday from having the power button fixed and its locked again. now that we have one click root i can now load CM6 without unlocking it again.
Clarkster said:
...The only reason would be to cheat on your warranty. And HTC is actually honoring all the hardware related warranty cases...
Click to expand...
Click to collapse
They aren't honouring it for me, my mic and speaker have ceased to work, and they have flat out refused to even deal with me, because I have an unlocked bootloader
Yeah thee only reason would be to cheat my warranty. but im glad to here that HTC has been honoring a lot of your guy's warranty's anyways.
To be honest a lot of manufactures dont fix the product, they just give you a new one anyways. so they made not even notice. right now im having a hardware issue with the trackball (i bought it on eBay :[ ) and i want to send it in but idk if i should??
mezhopking said:
They aren't honouring it for me, my mic and speaker have ceased to work, and they have flat out refused to even deal with me, because I have an unlocked bootloader
Click to expand...
Click to collapse
Sorry to hear, for me it never came up as a question. With you, since both are broken they probably assumed it was caused by software and wrote you off.
I would say keep trying they should be at least let you send it in, and then let you know if it truly is out of your warranty and give you a price to fix.
New phone :d
Called HTC and got some of the best customer service of my life. Told them my trackball wasnt working properly anymore and they are sending me a brand new phone with next day shipping. Never asked once about it being unlocked.
So it seems as you guys are right, as long as it isnt an issue that could be caused my unlocking and messing with you phone they will still honor your warranty.
BEST THING THO...I get to keep the battery, and i bought my phone used for 450 and now im getting a brand new phone
Just so you know OP. I unlocked my Boot loader, but my phone had hardware problems. So I called them, they said they would send out a replacement, next day I cancelled it for reasons I am not going to get into detail over. Well they replacement arrived and my card hold was realized, so I got two nexus's Think I am going to call them and still send the bad one back anyways though.
Moral HTC is has superb warranty!
I have owned almost all nexus devices and some samsung, but i fall in love with the One. I read through some forum topics and the HTCDEV site and none of it was clear. If i unlock the bootloader all warrianty is void? I hope i am just misunderstood something. Unlocking the bootloader was never a problem with nexus or samsung devices why htc is making such a fuss about it? Please someone tell me i just misread stg.
vick33 said:
I have owned almost all nexus devices and some samsung, but i fall in love with the One. I read through some forum topics and the HTCDEV site and none of it was clear. If i unlock the bootloader all warrianty is void? I hope i am just misunderstood something. Unlocking the bootloader was never a problem with nexus or samsung devices why htc is making such a fuss about it? Please someone tell me i just misread stg.
Click to expand...
Click to collapse
just like when you root warranty is void same with all manufactures
vick33 said:
I have owned almost all nexus devices and some samsung, but i fall in love with the One. I read through some forum topics and the HTCDEV site and none of it was clear. If i unlock the bootloader all warrianty is void? I hope i am just misunderstood something. Unlocking the bootloader was never a problem with nexus or samsung devices why htc is making such a fuss about it? Please someone tell me i just misread stg.
Click to expand...
Click to collapse
I'm not sure about nexus, but I assure you it is exactly the same with Samsung. I have owned many Samsung phones in the past. Unlocking your bootloader, on practically any manufacturers device will void your warranty. The HTC One Development edition ships with an unlocked bootloader, maybe try that?
Sent from my HTC One using xda app-developers app
skinsfanbdh said:
just like when you root warranty is void same with all manufactures
Click to expand...
Click to collapse
That is not true.
Nexus devices can be restored to factory settings with showing no signs of modifications. I have got nexus 7 replaced with faulty usb, and galaxy s3 with screen problems all had custom firmware before. Yes there you will have a yellow triangle, if you used no stock kernel, but you can easly remove that, going back to manufacturer state. And i asked asus if open bootloader is a problem for RMA as i cannot relock with the faulty usb they said why would it be?
sad to hear htc is different.. I want that one, but this is giving me second thoughts...
vick33 said:
That is not true.
Nexus devices can be restored to factory settings with showing no signs of modifications. I have got nexus 7 replaced with faulty usb, and galaxy s3 with screen problems all had custom firmware before. Yes there you will have a yellow triangle, if you used no stock kernel, but you can easly remove that, going back to manufacturer state. And i asked asus if open bootloader is a problem for RMA as i cannot relock with the faulty usb they said why would it be?
sad to hear htc is different.. I want that one, but this is giving me second thoughts...
Click to expand...
Click to collapse
It is true. Just because you can revert it doesn't mean it's not originally voided. If say your LED screen died and you sent it for warranty and you had no way to run triangle away due to that and they saw it, you would be getting a bill.
The only way to save your warranty on this device is s-off and that's not yet available.
If you don't like it go to the Samsung S4 which has such a locked down bootloader only one dev has achieved it and still hasn't released how he did it. So no root at all over there.
Sent from my HTC One using xda app-developers app
Your entire warranty is NOT voided due to unlocking or rooting. What DOES happen is your placed under more scrutiny and you have voided the warranty to things you can adversely affect.
For instance:
You rooted and your camera ceases to function or your LED flash dies. Your covered. I wouldn't recommend sending it in running a ROM, stock would ensure they can fix and test it.
Your rooted and your screen dies. You are covered.
Your rooted and the entire phone dies out of the blue. You would be under scrutiny regarding it and they would examine it to see if something you did caused the failure. If it is purely hardware related then you should be covered, otherwise your liable.
This same situation is what people who mod cars have had to fight against (and won). How does an exhaust modification cause a window failure? Or how does a custom head unit cause an engine failure.
There has to be a direct unarguable connection between your modification and the failure, I just had this happen with my Galaxy Nexus. It died completely and it was modified to high heaven. They knew it was unlocked but it wasn't the cause of the failure so it was fixed under warranty.
And BTW when you unlock your Nexus device it shows the exact same warning that the HTC unlocker software shows.
Sent from my Nexus 10 using Tapatalk HD
altimax98 said:
.
And BTW when you unlock your Nexus device it shows the exact same warning that the HTC unlocker software shows.
Click to expand...
Click to collapse
It does not true. Check the images i attached. And if you read through the google site on the nexus it does not say any connection between the warrianty and unlocking the bootloader. Seems like every htc owner thinks other manufacturers have the same policy on bootloaders...
and altimax98 i just read a thread that htc refused tu replace a screen with yellow spots because of unlocked bootloader here is the thread
http://forum.xda-developers.com/showthread.php?t=1631466
I would love the HTC One as it is the most beautiful device i have ever seen but to keep it stok to have warrianty...
vick33 said:
It does not true. Check the images i attached. And if you read through the google site on the nexus it does not say any connection between the warrianty and unlocking the bootloader. Seems like every htc owner thinks other manufacturers have the same policy on bootloaders...
and altimax98 i just read a thread that htc refused tu replace a screen with yellow spots because of unlocked bootloader here is the thread
http://forum.xda-developers.com/showthread.php?t=1631466
I would love the HTC One as it is the most beautiful device i have ever seen but to keep it stok to have warrianty...
Click to expand...
Click to collapse
dude you need to do more research. samsung.htc.motorola.apple.lg,and google all say the same thing rooting,installing custom firmware, and unlocking bootloader may void warranty. if its not a manufacture defect they wont replace it. ive owned all of them and the message is always the same. it would be crazy for a company to sell you something with warranty and say do whatever you want with it and we will warranty for you
skinsfanbdh said:
dude you need to do more research. samsung.htc.motorola.apple.lg,and google all say the same thing rooting,installing custom firmware, and unlocking bootloader may void warranty. if its not a manufacture defect they wont replace it. ive owned all of them and the message is always the same. it would be crazy for a company to sell you something with warranty and say do whatever you want with it and we will warranty for you
Click to expand...
Click to collapse
Um no it wouldn't. It would be crazy to sell a product and say you rooted that caused the defect. I have dealt with HTC and have sent many phones to them unlocked rooted with custom software and have not had any problem ever. Also please take a look at my signature had to make it to try and combat all the WRONG info out there. This is the USA we have rights when people care to inform themselves of them!
Also note how they always say "may void warranty" what they are really saying is if you do not know your rights we will be more than happy to screw you over as we are corporate and don't care about you at all.
nullkill said:
Um no it wouldn't. It would be crazy to sell a product and say you rooted that caused the defect. I have dealt with HTC and have sent many phones to them unlocked rooted with custom software and have not had any problem ever. Also please take a look at my signature had to make it to try and combat all the WRONG info out there. This is the USA we have rights when people care to inform themselves of them!
Also note how they always say "may void warranty" what they are really saying is if you do not know your rights we will be more than happy to screw you over as we are corporate and don't care about you at all.
Click to expand...
Click to collapse
Exactly, they also use 'may void warranty' because there is no way they could make a comprehensive list of all the possible things that could void it. May is safety net of sorts to do exactly what nullkill said
skinsfanbdh said:
dude you need to do more research. samsung.htc.motorola.apple.lg,and google all say the same thing rooting,installing custom firmware, and unlocking bootloader may void warranty. if its not a manufacture defect they wont replace it. ive owned all of them and the message is always the same. it would be crazy for a company to sell you something with warranty and say do whatever you want with it and we will warranty for you
Click to expand...
Click to collapse
So i am happy that HTC does not manufacure my notebook ... As i could not live without root acces as a developer And all say the same thing? Where do you get that info i just read through the Nexus 4 warrianty manual plus checked the unlock screen again and it never mentions that i loose warrianty with unlock not in the 106 pages of the manual not on the unlock sreen i cared to paste in the previous post of me. So i think i did my part of research... you did not.. check 46 do you see any mention of the bootloader? check the unlock screen i pasted in the last post of me? Do you see any mention of voiding my warrianty? I dont... So please point me out where it is stated that unlocking the nexus 4 bootloader voids the warrianty!
http://www.lg.com/us/support-mobile/lg-LGE960
And i am sad because of that "may" i am not sure they can lawfully say that. May is not specific. In a contract you cant use the word may...
nullkill said:
Um no it wouldn't. It would be crazy to sell a product and say you rooted that caused the defect. I have dealt with HTC and have sent many phones to them unlocked rooted with custom software and have not had any problem ever. Also please take a look at my signature had to make it to try and combat all the WRONG info out there. This is the USA we have rights when people care to inform themselves of them!
Also note how they always say "may void warranty" what they are really saying is if you do not know your rights we will be more than happy to screw you over as we are corporate and don't care about you at all.
Click to expand...
Click to collapse
i dont think you understood what i was trying to say. i you do something that messes something up with the phone then its on you. if its something that fails on the phone that had nothing to do with custom software then they have to fix it. but you take the risk that if you brick it or something like that you foot the bill not the company.
skinsfanbdh said:
i dont think you understood what i was trying to say. i you do something that messes something up with the phone then its on you. if its something that fails on the phone that had nothing to do with custom software then they have to fix it. but you take the risk that if you brick it or something like that you foot the bill not the company.
Click to expand...
Click to collapse
But as i read through lost of thread seems like this is not the case. Sometimes htc refuses to cover obious hardware defects because of unlocked bootloader.. Yes you can kill harware with software but it is not that easy... yes you can overclock and you can raise the voltage, but if there is too much heat the cpu will starts throttling or even reboot, yes you can overvrite the bootloader with 0-s etc etc, but a simple root should not void your warrianty as it does not do on a notebook. my phone is faster then my wifes netbook why i cannot "own" the two devices the same way, both have cellular data and everything... almost same devices on harware side.
vick33 said:
So i am happy that HTC does not manufacure my notebook ... As i could not live without root acces as a developer And all say the same thing? Where do you get that info i just read through the Nexus 4 warrianty manual plus checked the unlock screen again and it never mentions that i loose warrianty with unlock not in the 106 pages of the manual not on the unlock sreen i cared to paste in the previous post of me. So i think i did my part of research... you did not.. check 46 do you see any mention of the bootloader? check the unlock screen i pasted in the last post of me? Do you see any mention of voiding my warrianty? I dont... So please point me out where it is stated that unlocking the nexus 4 bootloader voids the warrianty!
http://www.lg.com/us/support-mobile/lg-LGE960
And i am sad because of that "may" i am not sure they can lawfully say that. May is not specific. In a contract you cant use the word may...
Click to expand...
Click to collapse
obviously you didnt read this manual you just want to sound smart, but here it is right at the begining and both of your picks say something about voiding the warranty
Only authorized personnel should service the
phone and its accessories. Faulty installation
or service may result in accidents and
consequently invalidate the warranty.
skinsfanbdh said:
obviously you didnt read this manual you just want to sound smart, but here it is right at the begining and both of your picks say something about voiding the warranty
Only authorized personnel should service the
phone and its accessories. Faulty installation
or service may result in accidents and
consequently invalidate the warranty.
Click to expand...
Click to collapse
I read and that is about hardware installation not software smart guy... i am not covered if i try to replace the screen at home... you clearly have problem of understanding written text. Read it more carefully out loudly then you may understand it
skinsfanbdh said:
i dont think you understood what i was trying to say. i you do something that messes something up with the phone then its on you. if its something that fails on the phone that had nothing to do with custom software then they have to fix it. but you take the risk that if you brick it or something like that you foot the bill not the company.
Click to expand...
Click to collapse
Yes you are very correct.
vick33 said:
But as i read through lost of thread seems like this is not the case. Sometimes htc refuses to cover obious hardware defects because of unlocked bootloader.. Yes you can kill harware with software but it is not that easy... yes you can overclock and you can raise the voltage, but if there is too much heat the cpu will starts throttling or even reboot, yes you can overvrite the bootloader with 0-s etc etc, but a simple root should not void your warrianty as it does not do on a notebook. my phone is faster then my wifes netbook why i cannot "own" the two devices the same way, both have cellular data and everything... almost same devices on harware side.
Click to expand...
Click to collapse
You can but people do not know and assert their rights. I don't bother telling HTC my devices are unlocked or rooted I just state the problem and steps I have taken to fix it like a factory reset or whatever. HTC and every other company would love to invalidate as many warranties as possible it saves them money but you have to know what your rights are to assert them. The idea that rooting or bootloader unlocking or changing software in any way voids warranty is just plain crazy and in the USA we are legally protected from such craziness.
nullkill said:
The idea that rooting or bootloader unlocking or changing software in any way voids warranty is just plain crazy and in the USA we are legally protected from such craziness.
Click to expand...
Click to collapse
I feel the same way as an electrical and software engineer, but seems like it is a lottery and it they refuse to repair you can try to threaten them by telling them you will go to court, but that is not how it should work. And it is not how it is working with nexus devices as i can tell from my own experience. Thank you for your answers you seem like someone realy into this topic It made me a little less frustrated, but i still not know if i will jump on the htc bandwagon or not... I will try to contact the local htc service next week and will ask their opinion on the problem.
I think the keywords are "May void your warranty" so HTC can decide whether or not to cover you. I have had HTC devices and it's always a risk a person has to take with unlocking the bootloader. HTC using "May void your warranty" simple covers them, so it's up to them if they will cover it or not.
vick33 said:
I read and that is about hardware installation not software smart guy... i am not covered if i try to replace the screen at home... you clearly have problem of understanding written text. Read it more carefully out loudly then you may understand it
Click to expand...
Click to collapse
really? it says nothing about hardware or software it just says installation which if you have ever dealt with contracts before its vague for a reason. i thought you started this thread for help in resolving something. seems to me that you already know everything and started this thread to boost your ego. not for help and opinions from other members who have dealt with these companys numerous times before.
vick33 said:
I feel the same way as an electrical and software engineer, but seems like it is a lottery and it they refuse to repair you can try to threaten them by telling them you will go to court, but that is not how it should work. And it is not how it is working with nexus devices as i can tell from my own experience. Thank you for your answers you seem like someone realy into this topic It made me a little less frustrated, but i still not know if i will jump on the htc bandwagon or not... I will try to contact the local htc service next week and will ask their opinion on the problem.
Click to expand...
Click to collapse
I agree with you that it's crazy how these companies try and operate. On the Nexus side I am sure you can find reports of people sending in devices that were unlocked and them not honoring the warranty the thing that helped us (with samsung too) is we can remove all traces of what we did :highfive:. Which the fact we have to do that is a bit crazy. In a perfect world companies would honor consumer protection laws and they would be better enforced. I only know about this crap as I'm a cell phone addict longest I've had a device in the last 3 years is maybe 6 months I just can't help it. I'm trying to be good and stick with the ONE as HTC have always tended to be my favorite.
The reason I have faith in HTC is I sent a International HTC One X into HTC USA. First they didn't care it was a international model (try that with sammy and they will laugh at you). Second this was one of the very first One X's so it had the wifi/gps issue very very badly. It was originally a black unit but I didn't like that so I bought a white case and swapped it out. When doing that I discovered the attempted fixes to the wifi antenna. It looked like someone who was a hobbyist at best had solder little metal leads to make better contact with the antenna and it looked horrible. Well I sent that sucker in with the white case and what do you know HTC didn't say anything about the board being soldered on or the fact the case was white. I had told them the phone had been in for repair at carrier before and it helped but then the issue came back (I have no idea what happened to this phone as I was at least the 3rd person who it passed through it's now got a nice home with my friend still going perfect) and now it was acting up again. Not saying everyone will have this luck but if you are smart use your brain and know as much as possible it should help.
I was considering unlocking my gf's T-Mobile Moto X but some of the disclaimer language gave me pause.
"You have only yourself to blame. Once you get the unlock code, your device is no longer covered by the Motorola warranty; in other words, please don't blame us if things go wrong, even if they appear unrelated to unlocking the bootloader."
In actual practice, how strict are they about this if it is clearly a hardware defect (eg: screen burnout) ? Does anyone have experience or insight they can share?
Thanks!
Sent from my SCH-I535 using Tapatalk
bobloblaw1 said:
I was considering unlocking my gf's T-Mobile Moto X but some of the disclaimer language gave me pause.
"You have only yourself to blame. Once you get the unlock code, your device is no longer covered by the Motorola warranty; in other words, please don't blame us if things go wrong, even if they appear unrelated to unlocking the bootloader."
In actual practice, how strict are they about this if it is clearly a hardware defect (eg: screen burnout) ? Does anyone have experience or insight they can share?
Thanks!
Sent from my SCH-I535 using Tapatalk
Click to expand...
Click to collapse
It's void and done. It isn't like HTC when they say it only voids the warranty if it gets bricked or something like that. If you unlock it and try to return/RMA, you cant. When you provide the serial number, it wont let the reps issue an RMA. I learned this the hard way. I unlocked my tmobile one and it began creaking a lot on the back panel, but they couldn't do anything about it since I unlocked the bootloader. It sucks that the TMO and the Developer edition models are exactly the same, but the warranty doesnt get voided on the DE model.
aooga said:
It's void and done. It isn't like HTC when they say it only voids the warranty if it gets bricked or something like that. If you unlock it and try to return/RMA, you cant. When you provide the serial number, it wont let the reps issue an RMA. I learned this the hard way. I unlocked my tmobile one and it began creaking a lot on the back panel, but they couldn't do anything about it since I unlocked the bootloader. It sucks that the TMO and the Developer edition models are exactly the same, but the warranty doesnt get voided on the DE model.
Click to expand...
Click to collapse
Thanks for the reply though that does suck. So then, are there any other options or workarounds. Is Pwnmymoto still an option for custom Roms as described here: http://www.androidpolice.com/2013/0...nd-maxx-makes-flashing-custom-roms-a-reality/
I'm doing a lot of reading and trying to get a handle on all this, but I've been on Samsung phones since the original galaxy so this is all new to me. Are there any up to date comprehensive guides that I should dig into regarding my options for custom roms?
Thanks again.
Edit: apparently pwn is no longer an option as described in the link above. There's a ton of conflicting Information since 4.4 dropped. Seems like I have a ton of research to do.
Sent from my SCH-I535 using Tapatalk
bobloblaw1 said:
Thanks for the reply though that does suck. So then, are there any other options or workarounds. Is Pwnmymoto still an option for custom Roms as described here: http://www.androidpolice.com/2013/0...nd-maxx-makes-flashing-custom-roms-a-reality/
I'm doing a lot of reading and trying to get a handle on all this, but I've been on Samsung phones since the original galaxy so this is all new to me. Are there any up to date comprehensive guides that I should dig into regarding my options for custom roms?
Thanks again.
Edit: apparently pwn is no longer an option as described in the link above. There's a ton of conflicting Information since 4.4 dropped. Seems like I have a ton of research to do.
Sent from my SCH-I535 using Tapatalk
Click to expand...
Click to collapse
Wow... really? I was within my 14 days so I returned the phone even with the unlocked bootloader. That's really strange. there must be something you could do about a hardware defect. Just because a company makes you sign away your rights does not mean that the agreement is valid. Just as when you sign liability waivers for certain things, the agreement is just to discourage you from trying to sue, etc.
I know that in Europe you can't just void an entire warranty for unlocking a bootloader. Something software related could be voided, but a non-related hardware defect could not be claimed void because of the bootloader. Kind of like how on cars, you cannot void an entire warranty for having an aftermarket part, if that part cannot cause whatever defect you are trying to claim.
considering rooting (rooted every device prior), but have always had carrier insurance which included warranty as long as there's no liquid or physical damage.
Having bought this device full price, and the one year of geeksquad damage insurance, I was curious if they care about root / ROMs, or if they even ask about it.
Also, with Motorola. If let's say the speaker goes out, are ALL warranties voided by unlocking bootloader, or only software?
Thanks!
slaytanic said:
considering rooting (rooted every device prior), but have always had carrier insurance which included warranty as long as there's no liquid or physical damage.
Having bought this device full price, and the one year of geeksquad damage insurance, I was curious if they care about root / ROMs, or if they even ask about it.
Also, with Motorola. If let's say the speaker goes out, are ALL warranties voided by unlocking bootloader, or only software?
Thanks!
Click to expand...
Click to collapse
Why on earth would you buy a warranty on an item that was cheap to begin with? I honestly don't know why people waste their money on warranties at all.
edufur said:
Why on earth would you buy a warranty on an item that was cheap to begin with? I honestly don't know why people waste their money on warranties at all.
Click to expand...
Click to collapse
Because I wanted to, and can?. $60 to replace a phone if something happens instead of full price sounds nice to me. Thank you for your informative reply.
Bump
I would like to know this too. I remember reading a post somewhere that unlocking bootloader would void warranty for software defects, but hardware defects would still be covered. Hardware defects is what is holding me back from unlocking bootloader, as I usually unlock my phone right away.
I also heard that it is unlawful for companies to void your warranty. It would be great to hear from someone who is more knowledgeable about this.
That's literally what's holding me back right now. Lol. I've got all the stock software downloaded, and ready to go ?.
Bump
Bump.
Anyone?
jhedfors said:
I would like to know this too. I remember reading a post somewhere that unlocking bootloader would void warranty for software defects, but hardware defects would still be covered. Hardware defects is what is holding me back from unlocking bootloader, as I usually unlock my phone right away.
I also heard that it is unlawful for companies to void your warranty. It would be great to hear from someone who is more knowledgeable about this.
Click to expand...
Click to collapse
According to Motorola support: The warranty on our devices covers both hardware and software issues. If you unlock the bootloader and even if there was an issue before unlocking the bootloader, it will still void the warranty.
I will return my device!
Don't want that limitation
I had to send my Mate 10 Pro back because it was not charging fast. Phone discharges while charging. the usb-c to 3.5mm jack adapter was also not working. Bought original-backup usb-c to jack adapter. Still not working But luckily my PC could recognise it. Flashed stock firmware, wiped everything, unrooted and relocked bootloader. Got a post label to send it to huawei-authorized repair center in Vienna. After 2 days, got an email and they said that they will not repair the phone under warranty as it has been tampered.
Called them and got a answer from the huawei-authorized repair center: unlocking and relocking bootloader voids warranty.
I send it now to provider. Lets see if they will repair it or not.
Had someone send his mate 10 to huawei and got it repaired even with relocked bootloader?
You should have flashed a dload archive when in firmware mode on it ; As I think it locks both Bootloader and FRP's bootloader.
---------- Post added at 14:00 ---------- Previous post was at 13:57 ----------
Or maybe they did not wanted it cause it was previously rebranded. Your 'provider' may rebrand it back to original, lock bootloader and use local huawei service center.
oslo83 said:
You should have flashed a dload archive when in firmware mode on it ; As I think it locks both Bootloader and FRP's bootloader.
---------- Post added at 14:00 ---------- Previous post was at 13:57 ----------
Or maybe they did not wanted it cause it was previously rebranded. Your 'provider' may rebrand it back to original, lock bootloader and use local huawei service center.
Click to expand...
Click to collapse
I did not rebrand it. But lets see what my provider will tell. FRP gets locked by going to developer options and turning OEM-Unlocking (or something) off.
Bordo_Bereli51 said:
I did not rebrand it. But lets see what my provider will tell. FRP gets locked by going to developer options and turning OEM-Unlocking (or something) off.
Click to expand...
Click to collapse
Ask them to confirm in writing that unlocking he bootloader is cause of hardware failures, otherwise EU law dictates that unlocking bootloader CANNOT invalidate hardware warranties, IANAL.
ghostofcain said:
Ask them to confirm in writing that unlocking he bootloader is cause of hardware failures, otherwise EU law dictates that unlocking bootloader CANNOT invalidate hardware warranties, IANAL.
Click to expand...
Click to collapse
I am going for statutory warranty now, not for the manufacure's warranty. I know the statutory warranty tells me that unlocking or even rooting your phone will not void satutory warranty as I remember. I already told my provider about that If they reject the statutory warranty due to unlocked bootloader, I will hire a specialist/expert to determine, if this usb port get damaged due to unlocking bootloader. Huawei said, it voids the manufactures warranty and pointed me at warrantyguideline from Huawei. I should read 5.5. But the warranty guideline on 5.5 tells me that any damage, that happens due to modification of any kind voids the warranty. Asked the huaweis consultant, if unlocking bootloader damaged the usb-port? that would happen 3-4months earlier, where I unlocked the bootloader but not now. So the point 5.5 in huaweis warranty guideline is not valid here. This is what I told. There was a silence, that took 3-5mins on live chat. After 5mins I got as an answer: We are trusting our authorized repair partner. Their warranty guidelines do not give any answer, if it voids or not. it just says: "damage, that happens DUE to modification of any kind... is not covered" So basically getting an independent specialist that proves my fact that this damage did not happen due to unlocking bootloader, I would win by going through legal action, but I will wait, what my provider will tell.
I had to get a warranty repair after a fault with the usb port so I locked the bootloader to relocked status then just used DC to convert it to locked again, took around 5 minutes total time
Bordo_Bereli51 said:
I am going for statutory warranty now, not for the manufacure's warranty. I know the statutory warranty tells me that unlocking or even rooting your phone will not void satutory warranty as I remember. I already told my provider about that If they reject the statutory warranty due to unlocked bootloader, I will hire a specialist/expert to determine, if this usb port get damaged due to unlocking bootloader. Huawei said, it voids the manufactures warranty and pointed me at warrantyguideline from Huawei. I should read 5.5. But the warranty guideline on 5.5 tells me that any damage, that happens due to modification of any kind voids the warranty. Asked the huaweis consultant, if unlocking bootloader damaged the usb-port? that would happen 3-4months earlier, where I unlocked the bootloader but not now. So the point 5.5 in huaweis warranty guideline is not valid here. This is what I told. There was a silence, that took 3-5mins on live chat. After 5mins I got as an answer: We are trusting our authorized repair partner. Their warranty guidelines do not give any answer, if it voids or not. it just says: "damage, that happens DUE to modification of any kind... is not covered" So basically getting an independent specialist that proves my fact that this damage did not happen due to unlocking bootloader, I would win by going through legal action, but I will wait, what my provider will tell.
Click to expand...
Click to collapse
Good for you, try and stick with it, they are in the wrong and such exclusions for unlocked devices have been proven illegal within the EU. Thankfully I will soon be free of such EU jerry mandering once Brexit kicks in
My phone is now repaired under MANUFCATURES warranty. They exchanged the motherboard and the usb-c module. My provider told me that the technicians said its a known manufacture fault on some devices and they need to exchange the motherboard and the usb-c with the flex-cable. I will get mine phone the coming week according to my provider.
I'm investigating my next smartphone and reading about this seriously discouraged me from going with a Huawei product. If I understand things correctly, unlocking and rooting is a pain too. :-/
gorman42 said:
I'm investigating my next smartphone and reading about this seriously discouraged me from going with a Huawei product. If I understand things correctly, unlocking and rooting is a pain too. :-/
Click to expand...
Click to collapse
Unlocking is not more possible through Hauwei. There are paid-methodes, which calculates the unlock-code using IMEI as I remember. But if I was you, I would not go with Huaweis products. I was using Note Edge before getting Mate 10 Pro. I decided to do not buy Samsung ever since they implemented Knox and the warranty void string in odin mode, which tells you if you have still warranty or not. But on Samsung galaxy note edge, I had many audio mod possibilities, which on Huawei Mate 10 Pro does not work like viper4android or dolby atmos(dolby atmos works only on custom roms e.x openkirins provided roms).
I decided to do not buy Samsung ever since they implemented Knox
Click to expand...
Click to collapse
yeah me too. an skip LG for slow upgrading and ZTE for the same faschist opinion on root+warranty. that makes picking a fon somewhat difficult :-/
drahtwurst said:
yeah me too. an skip LG for slow upgrading and ZTE for the same faschist opinion on root+warranty. that makes picking a fon somewhat difficult :-/
Click to expand...
Click to collapse
Still leaves HTC, Sony and OnePlus of the bigger OEMs.
yeah is was writing (in english) to huawei in germany. they dont offer bootloader unlock codes anymore due to increase of paid service events. i specificly asked what they think about user root and wait for an answer.
for sony - mostly quite pricey and i dont like the feel of theyr phones.
htc - got no experience with them. they run android and allow root?
oneplus - i have not seen them in the bigger german store chains where i like to buy in case of warranty. but they are cool with root?
Got my phone back with new IMEi but luckily its on 145 So I have to pay a little fee to unlock it with DC but firstly need to downgrade to B142