[Q] Unlocked Moto X on Telus/Koodo Issues - Moto X Q&A

Hi I bought an unlocked, Verizon branded Moto X Developer Edition which I intended to use on Koodo in Canada, which runs on the Telus network. When I put my sim card in it has trouble connecting to the network. It connects for a couple of minutes, and then loses the signal for a couple minutes, then picks it up again and so on. It's like it is connecting to cell towers other than Koodo/Telus and cant use them.
I have tested the sim card in another phone and it is fine. I have spent a significant amount of time with Koodo customer support and it has become obvious the problem is with the phone. It doesn't matter if I have it set to global or LTE/GSM and connect to Koodo that way, both have the same result.
Has anybody run into a similar problem? I absolutely love the phone and would hate to find out that I can't use it. I live in London, Ontario and shouldn't have any issues with coverage.
Thanks

I have The exact same problem with a moto X from ATT trying it on Koodo. Maybe flashing the Telus rom or dev rom on it could work. Mine is in 4.4.4 with ATT so I can't unlock the boot loader to do that but maybe you can...
sbrinker24 said:
Hi I bought an unlocked, Verizon branded Moto X Developer Edition which I intended to use on Koodo in Canada, which runs on the Telus network. When I put my sim card in it has trouble connecting to the network. It connects for a couple of minutes, and then loses the signal for a couple minutes, then picks it up again and so on. It's like it is connecting to cell towers other than Koodo/Telus and cant use them.
I have tested the sim card in another phone and it is fine. I have spent a significant amount of time with Koodo customer support and it has become obvious the problem is with the phone. It doesn't matter if I have it set to global or LTE/GSM and connect to Koodo that way, both have the same result.
Has anybody run into a similar problem? I absolutely love the phone and would hate to find out that I can't use it. I live in London, Ontario and shouldn't have any issues with coverage.
Thanks
Click to expand...
Click to collapse

Have you tried manually entering the APN settings?
The Verizon XT1060 (Dev Edition, or non-Dev Edition) is SIM unlocked out of the box. So forcing to GSM mode should work, as long as the APN settings are right.
As a side note, to use a T-Mobile USA Sim, I've had to manually enter the APN settings on my Dev Ed VZW X.

Related

Using on Other Carriers(GSM)

I am a n00b in the subject of unlocking phones to use on other networks etc.
Is there a possibility when the SPL is unlocked that we could use this on any GSM network since it is a 'world' capable phone with the GSM radio and a SIM card?
I have used a lot of WINMO phone son VZW and I flash and unlock quite often. Just had no idea how this process worked. sorry if this is a duplicate of any kind
thank you
You can call Verizon and ask them for the unlock code to your phone. The number is 1-800-711-8300, option 2 I believe. Either way you'll end up talking to a human who can do that for you. Then you'll enter the code (code A) in All Settings > Personal > Security. According to others, this unlock on the SIM will remain, even after flashing with a custom ROM.
no software to unlock the sim card, i don't want to call vz
I can buy unlock code for Imagio.
Why dont you want to call verizon? They are perfectly happy to unlock the sim for you as long as you dont have any problems with your account like delinquent payments. I called and had both of my phones unlocked in minutes and tested my ATT sim card, worked great on the aTT network
GSM 3G on america?
devlspawn said:
Tested my ATT sim card, worked great on the aTT network
Click to expand...
Click to collapse
Did you see if you had E or 3G or H?
I've looked at the specs but haven't found the GSM 3G bands that it has.
Just this:
Digital Dual (CDMA,PCS) /1X, EVDO /Rev.A <---- perfectly clear
GSM Quad Band (GSM/GPRS/EDGE) <---- perfectly clear
WCDMA / HSDPA / HSUPA <---- not clear if it has 850mhz here
I guess it doesn't have 3G in 850mhz but I still have hopes.
Regards!
I only get "E" - my SIM is 3G capable, but the corporate plan is text-only. In other words, I can't say for certain if it will get 3G speeds. HSDPA is available here in the US, so it should be possible for an Imagio to have 3G in the States.
I called yesterday, told them I would be going overseas, they gave me the unlock code. Simple as pie. I can use my neighbor's AT&T sim card without any issues minus stuff that is Verizon specific.
The SIM unlock was easy and successful. Just call Verizon at the above number and its a done deal in 30 seconds. Will try my wife's SIM in it later.....woohoo....
because i dont have vz wireless phone number, but i need to use the t-moible or at&t, i call them, but they need me vz wireless phone number... i dont have, they not unlock for me
as i was told u are able to get it unlocked verizon will do it if ur account is 3months old and in good standing... also as far as using it on gsm not sure as of yet but will say tmobile basic signal i E in an area where out of ur basic ntwork jumpin off of another tower it will put u on H or even G but there is no 3G
wingtytn said:
as i was told u are able to get it unlocked verizon will do it if ur account is 3months old and in good standing... also as far as using it on gsm not sure as of yet but will say tmobile basic signal i E in an area where out of ur basic ntwork jumpin off of another tower it will put u on H or even G but there is no 3G
Click to expand...
Click to collapse
H is HSDPA, which is 3.5G (faster than 3G... 7.2mbps compared to 1.5 mbps or something like that)
Edge is like 0.3 mbps and GPRS like 0.1
not really sure, but you get the idea.
Here in Mexico we have HSDPA but never get above 2mbps, at nights we do peak at 3mbps but avarage is still at much 2mbps.
Did I do something wrong?
I told them I was going over seas, I gave them my sim number and they said I was all set to go over there. Does this mean my phone is unlocked, I didn't have to put in any numbers. I will hate myself if I said the wrong thing. And if I did it right then how do I switch between sim cards and cdma?
For you phone to be unlocked they would have to give you a number to enter.
To switch between sim and cdma, go to settings -> phone -> network and change it from global mode to GSM
Razorfold said:
For you phone to be unlocked they would have to give you a number to enter.
To switch between sim and cdma, go to settings -> phone -> network and change it from global mode to GSM
Click to expand...
Click to collapse
Not true, works fine with t mobile and at&t, didn't enter any numbers did it all from their, weird, but whatever.
I think a few things from the last three posts need clarification:
1. When you call VZW Global Support, they should have given a security code to unlock the SIM. It is a string of numbers. It is not a phone number.
2. Once the SIM is unlocked, if a SIM is present in the phone, there is no guarantee that switching back from GSM/UMTS to Global will switch the phone back to CDMA. There have been times where I've done that, and the phone has stayed on AT&T (my employer uses AT&T). I think a better method is to use either CDMA or GSM/UMTS, and to avoid the Global setting completely.
Kebero said:
I think a few things from the last three posts need clarification:
1. When you call VZW Global Support, they should have given a security code to unlock the SIM. It is a string of numbers. It is not a phone number.
2. Once the SIM is unlocked, if a SIM is present in the phone, there is no guarantee that switching back from GSM/UMTS to Global will switch the phone back to CDMA. There have been times where I've done that, and the phone has stayed on AT&T (my employer uses AT&T). I think a better method is to use either CDMA or GSM/UMTS, and to avoid the Global setting completely.
Click to expand...
Click to collapse
On item number 1 I would agree with you ignore my experience because even my friend who unlocks all kinds of phones for metro says it is a weird case. I have never received any unlcock cod yet it says "sim security unlocked" probably will be screwed up if I ever want to flash or reset it but whatever.
On number 2 I can't agree with you because I bought an at&t go card just for sh**ts and giggles and I have no problems, infact I can switch between the two while the phone is on, done many tests. But if anyone else experiences this issue I would like to know.
I have never heard an unlock like that. But could be... like an 'on air update'... Most times is a code or the frown upon methods (connect it to a PC or a box).
If any one wants to know, no it does not have GSM 3G for 850mhz band, not 3G with ATT and others in the world that uses that band. Tested it myself.
medellinrob said:
I have never heard an unlock like that. But could be... like an 'on air update'... Most times is a code or the frown upon methods (connect it to a PC or a box).
If any one wants to know, no it does not have GSM 3G for 850mhz band, not 3G with ATT and others in the world that uses that band. Tested it myself.
Click to expand...
Click to collapse
Even if you run at&t 3g it is much slower than verizon's. Either that or safari renders slower than s**t on brother's Icrap 3g. T mobile's is faster if you can find their 3g coverage, good luck.
PS I am still looking for internet connection settings for tmobile as I sold an unlocked imagio to my buddy and he can't get the data connection working.
does anyone ever solve de 3G problem with the 850 MHZ band... I live in Venezuela use movistar i ve the imagio sim unlocked canĀ“t get 3G due to band restriction

[Q] How come my O2x is unlocked?

Okay, so I'm pretty sure when I bought this phone with contract it was network restricted.. I changed my carrier yesterday to t-mobile, so I bought a sim unlock on the net. I received the SIM unlock code, I couldn't get to the input field though (I'm on CM10), but then I was playing with settings and I could successfully connect to T-Mobile, however the signal is weaker than it was before and it has disconnected twice, but still.. so I don't need the unlock code no more am I right? It was cheap so it doesn't matter, I just don't understand how can this phone can be unlocked.
Just curious, what was your original provider? I don't know specifically about T-Mobile, but some carriers allow other SIMs to be used, because they are sharing networks. For example, if you have a locked Rogers phone in Canada, you can use it with a SpeakOut SIM, because SO is riding on Rogers network. Could it be a similar situation for you?
But it's strange that you don't see a prompt for a network lock code when you insert a non-original SIM... I also had to unlock my phone by code, and I got the prompt right after putting in a different SIM. Could it be because you are on CM ROM? A general recommendation is to always unlock you phone from a stock ROM, before flashing a custom one. I am not sure about this, but just thinking out loud...
kt-Froggy said:
Just curious, what was your original provider? I don't know specifically about T-Mobile, but some carriers allow other SIMs to be used, because they are sharing networks. For example, if you have a locked Rogers phone in Canada, you can use it with a SpeakOut SIM, because SO is riding on Rogers network. Could it be a similar situation for you?
But it's strange that you don't see a prompt for a network lock code when you insert a non-original SIM... I also had to unlock my phone by code, and I got the prompt right after putting in a different SIM. Could it be because you are on CM ROM? A general recommendation is to always unlock you phone from a stock ROM, before flashing a custom one. I am not sure about this, but just thinking out loud...
Click to expand...
Click to collapse
I was on Telenor Hungary, now it's T-Mobile, they are whole different providers, no relations at all. Well yeah, I've thought about that stock ROM thing too, but I still don't think it would connect to a different carrier because of the custom ROM. But it works strangely though, couldn't set up mobile net yet, and when I was on the T-Mobile hotline, it disconnected and the phone said the SIM might be corrupted.
So I tested, I can make phone calls, but everytime I reboot the phone I have to connect to the network manually from settings.. So I'm gonna try with stock ROM, and use the sim unlock code. Can I also use stock-based ROMs? Thanks.

[Q] Verizon LG G2 GSM Support

Hello All,
I have been thinking about traveling to Japan this coming year; I have looked at Verizon's International plan, and it seems like they are very pricey.
I have heard that the VS980 has GSM support, with no LTE, which is fine. I have looked into the h20 network, as they have exceptional prices for their international plan.
I have googled it and have gotten mixed answers, so I came here. I have a h20 sim card, and it pulls the APNs, but does not get any service. Is it that I am using a custom rom?
Thanks for the help in advance! :laugh:
aerial irrntsrt
Please someone answer this. I'm in a similar boat.
I'm on the stock verizon ROM. I have a Piranha mobile sim card. I am testing the setup in the US to verify it works. It connects to the T-mobile/Piranha voice and sms network, but data is not working.
Their setup instructions call for setting the apn to openroamer.com, but no mention on the mnc or the mcc values. If I just set the apn to openroamer.com I'm able to save and select it, but as soon as I change the mnc or mcc values to t-mobile the apn disappears after I save. Do I need to set the mnc and mcc values to something specific? I tried to track down exactly what they do, with no luck.
I see mention in another thread that Verizon locks the phones to be unable to connect to other US domestic networks. They also mention that once I'm overseas I'll be fine. I'm skeptical.
I was thinking of going to the t-mobile store to see if I could borrow a sim card to confirm it's a firmware issue. I would rather not root at this point. Any other courses of action?
Thanks for shedding any light.
buttercm said:
Please someone answer this. I'm in a similar boat.
I'm on the stock verizon ROM. I have a Piranha mobile sim card. I am testing the setup in the US to verify it works. It connects to the T-mobile/Piranha voice and sms network, but data is not working.
Their setup instructions call for setting the apn to openroamer.com, but no mention on the mnc or the mcc values. If I just set the apn to openroamer.com I'm able to save and select it, but as soon as I change the mnc or mcc values to t-mobile the apn disappears after I save. Do I need to set the mnc and mcc values to something specific? I tried to track down exactly what they do, with no luck.
I see mention in another thread that Verizon locks the phones to be unable to connect to other US domestic networks. They also mention that once I'm overseas I'll be fine. I'm skeptical.
I was thinking of going to the t-mobile store to see if I could borrow a sim card to confirm it's a firmware issue. I would rather not root at this point. Any other courses of action?
Thanks for shedding any light.
Click to expand...
Click to collapse
It turns out to be a activation error for me, after I correctly activated the sim, it worked! (silly me!)
For your problem, I looked on your carriers website/ help websites and there are no values except the APN.
You might need a data plan active. I would try using other carriers, because for me the h20 sim worked with data.
Verizon has no control over what network you go on either, FCC has a couple laws that prevent from Verizon doing that except exclude the hardware needed to connect to other networks.
Sorry I could not help.
I popped my Aio Wireless (AT&T) SIM from my Nexus 4 into my G2 and after a little APN tweaking I had HSPA+ working with no issues. It is my understanding if you have AT&T Band 4 LTE (limited markets) and the correct service providor, it will even connect 4G/LTE on AT&T networks. I swapped my Verizon SIM back in and removed the APN's and all was well on Verizon again. I am stock (KitKat) and rooted with only a few few Xposed modules installed, no custom ROM.
It sounds like, from reading the posts above, the Verizon LG-G2 IS a World Phone and should function straight on from stock on a UK provider like Three just by purchasing a sim and plugging it in then configuring the APN settings !
The problem is that when my Susan went just this morning to a Three store in London, the guy there told her that her Verizon LG-G2 was LOCKED to Verizon network only, and that she would have to do something like obtain an unlock code because the phone would not work on any other provider until she did that.
Verizon's International folks told us earlier that the phone would work fine, given GSM frequency issue restrictions, overseas and there was no need for any UnLock proceedure or code.
Does she just need to find a competent tech at a different Three store ?
Or is she going to be unable to play Ingress the whole two weeks she is over there in England and Scotland ?
Update...both Three and Vodaphone folks in London have now told her that the Verizon LG-G2 is carrier locked and cannot be used without Verizon unlocking it on any other network. So, Verizon was wrong and she is limited to WiFi only for the next two weeks ?
Sent from my Nexus 5 using Tapatalk
trent999 said:
Update...both Three and Vodaphone folks in London have now told her that the Verizon LG-G2 is carrier locked and cannot be used without Verizon unlocking it on any other network. So, Verizon was wrong and she is limited to WiFi only for the next two weeks ?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
No global mode Verizon phones are carrier locked.
Sent from my Nexus 4 using Tapatalk
It is very odd. We tried it on a T-Mobile sim over here before she left, I am pretty sure, and it just worked. Still, over in London Three & Vodaphone say it is locked and useless on their networks and their sims don't work.
Maybe it is subsidy-locked ?
Maybe they just didn't set the APN and data settings right at the stores ?
Sent from my Galaxy Nexus using Tapatalk

[Q] Unlocked Rogers Moto X having LTE problems on AT&T

I bought an unlocked Rogers Moto X to use on AT&T's network but after fiddling around with the APN settings I'm still unable to get it to connect to LTE. HSPA works fine.
I called AT&T and they said they were unable to recognize my phone on their network that's why it cannot receive LTE? I'm using their nano sim.
I'm not sure if the previous user had modified the software so I'm attaching the about phone here.
Thanks for everyone's help in advance
It's not the phone, it is the programming on your sim card. You need AT&T to provision it for LTE. If you search you can find a few threads talking about similar problems.
Steve-x said:
It's not the phone, it is the programming on your sim card. You need AT&T to provision it for LTE. If you search you can find a few threads talking about similar problems.
Click to expand...
Click to collapse
Should I go to AT&T and get a new sim card from them? I called their customer service and technical support, haven't been very helpful, they keep blaming my phone.

AT&T unlocked 2014 x not working on tmobile

I have an unlocked AT&T xt1097 but it won't register my T-Mobile Sim card. It registered for about 3 minutes, got a welcome to T-Mobile text and that was that. My phone number shows up in settings, but it shows I have zero service. I've reset, and rebooted several times to no avail. My sim works in a nexus 6 so it's not the sim. Imei os clean. Does anyone have any ideas what it could be or how I could get it to work with my T-Mobile sim?
When you say unlocked, unlocked Sim or unlocked boot loader?
sim unlock. As far as I know there's no boot loader unlock.
Could it be that the imei isn't in T-Mobile's data base since it's an at&t moto x?
Edit: went and put the imei in to tmobiles imei checker and it couldn't figure out what device it was and if it was okay to use on their network. Now I just need to verify with T-Mobile and see if they can register the imei.
Bl00dRunzC0ld said:
I have an unlocked AT&T xt1097 but it won't register my T-Mobile Sim card. It registered for about 3 minutes, got a welcome to T-Mobile text and that was that. My phone number shows up in settings, but it shows I have zero service. I've reset, and rebooted several times to no avail. My sim works in a nexus 6 so it's not the sim. Imei os clean. Does anyone have any ideas what it could be or how I could get it to work with my T-Mobile sim?
Click to expand...
Click to collapse
did you ever get it to work? i am experiencing the same issue. it connects to my friends AT&T network fine but with t-mobile it just says "cant register" etc,etc.
Change the APN settings
I have had a problem like this with my unlocked phone and AT&T, but when they set it up in the AT&T store they fiddled with the APN settings. I had to do the same to get my wife's unlocked Lumia 635 to work on the T-Mobile network. Try the values used in the link attached and see if it works.
http://www.4gtricks.com/2013/04/t-mobile-4g-apn-t-mobile-4g-apn-settings.html
Att motox on tmobile
Reireichan said:
did you ever get it to work? i am experiencing the same issue. it connects to my friends AT&T network fine but with t-mobile it just says "cant register" etc,etc.
Click to expand...
Click to collapse
.
I was able to connect to tmobile network some times, able to make calls. No data connection at all. I played with APN settings and everything else. any help..?
I have an unlocked ATT x1097 and it works just fine with tmobile.
You just have to MAKE A NEW APN SETTING.
When you put a tmobile sim in it, it will automatically create a couple of T-MOBILE apn settings. Just leave that as is and create a NEW APN SETTING with same info you can find from Google. Select that as your data apn. And reboot the device for the best result. It should fixed the problem.
For those of you whose sim does not register into tmobile network; i think it could be one of the following reasons:
1. Original ATT modem does not work well with tmobile frequency in your area
2. The device is locked (stolen, non-payment, etc)
3. The device is broken
4. Your SIM card is damaged
As long as you are at the home screen with tmobile sim, your phone is GSM UNLOCKED, and it iwill never lock again.
keoaloha said:
I have an unlocked ATT x1097 and it works just fine with tmobile.
Click to expand...
Click to collapse
Where did you get it unlocked?
keoaloha said:
I have an unlocked ATT x1097 and it works just fine with tmobile.
You just have to MAKE A NEW APN SETTING.
When you put a tmobile sim in it, it will automatically create a couple of T-MOBILE apn settings. Just leave that as is and create a NEW APN SETTING with same info you can find from Google. Select that as your data apn. And reboot the device for the best result. It should fixed the problem.
For those of you whose sim does not register into tmobile network; i think it could be one of the following reasons:
1. Original ATT modem does not work well with tmobile frequency in your area
2. The device is locked (stolen, non-payment, etc)
3. The device is broken
As long as you are at the home screen with tmobile sim, your phone is GSM UNLOCKED, and it iwill never lock again.
Click to expand...
Click to collapse
Just wanted to say thank you. My T-Mobile SIM wouldn't connect and I even went to the T-Mobile SIM store to get a new SIM Card but it didn't help. As you stated, adding a new APN setting was the only thing that worked.
For those of you who want to unlock your Moto X, I purchased a code on eBay for about $8 and received it within 6 hours. I would post the link but I'm afraid it might be considered spam.
What type of data signal are you getting? LTE?
keoaloha said:
I have an unlocked ATT x1097 and it works just fine with tmobile.
You just have to MAKE A NEW APN SETTING.
When you put a tmobile sim in it, it will automatically create a couple of T-MOBILE apn settings. Just leave that as is and create a NEW APN SETTING with same info you can find from Google. Select that as your data apn. And reboot the device for the best result. It should fixed the problem.
For those of you whose sim does not register into tmobile network; i think it could be one of the following reasons:
1. Original ATT modem does not work well with tmobile frequency in your area
2. The device is locked (stolen, non-payment, etc)
3. The device is broken
4. Your SIM card is damaged
As long as you are at the home screen with tmobile sim, your phone is GSM UNLOCKED, and it iwill never lock again.
Click to expand...
Click to collapse
Yes, LTE and 4G
keoaloha said:
Yes, LTE and 4G
Click to expand...
Click to collapse
Nice. Where did you get your unlock code?
I don't know about OP but I have always used swiftunlocks and have had great luck. Got my N6 from ATT unlocked through them without issues as well.
http://www.swiftunlocks.com/unlock/motorola-at-t-tmobile-worldwide
I noticed that sometimes phone picks up apn without issues and sometimes you have to restart so I just restart every time I make a change to be on the safe side.
Just in case anyone else has the same issue as OP, you should use the
Code:
epc.tmobile.com
APN, NOT the
Code:
fast.tmobile.com
one.
The fast.tmobile.com one would not let me register on the network. epc one did immediately.
Bl00dRunzC0ld said:
I have an unlocked AT&T xt1097 but it won't register my T-Mobile Sim card. It registered for about 3 minutes, got a welcome to T-Mobile text and that was that. My phone number shows up in settings, but it shows I have zero service. I've reset, and rebooted several times to no avail. My sim works in a nexus 6 so it's not the sim. Imei os clean. Does anyone have any ideas what it could be or how I could get it to work with my T-Mobile sim?
Click to expand...
Click to collapse
Hey, I know this post is kind of old but I am currently having the same problem with my moto X 2014 going from At&t to T-Mobile, were you able to get it fixed and if you did, what did you do?
Any luck? I've just come accross the same issue. Got phone unlocked, and bought a new sim and activated. I'll get like 3-4 minutes of service randomly here and there, but about 99% of the time no service. Tried multiple variations of APN settings that I've found online. No luck
Fixed all my seriously annoying connection problems by flashing the 4.4.4 modem.
http://forum.xda-developers.com/showpost.php?p=61208627&postcount=5
I just gotta upload the 4.4.4 modem from my pc, will do that later for you.
edit: https://www.mediafire.com/?4ydw34c4bjxk423
thorasaurus said:
Just in case anyone else has the same issue as OP, you should use the
Code:
epc.tmobile.com
APN, NOT the
Code:
fast.tmobile.com
one.
The fast.tmobile.com one would not let me register on the network. epc one did immediately.
Click to expand...
Click to collapse
Neither one works for data... Just got it unlocked from swiftlocks and I can get voice, but no data :crying:
Someone help!! ...plz
Anyone ?? T-Mobile reps are mostly useless, and keep telling me that my device may have been ' re-locked ' to AT&T after a hard reset !! I know that's not the case because I've thrown in a Vodafone sim and it recognized it ! The sim unlock was purchased from SwiftUnlocks and the phone took it in one try w/o any issues!
Now, I can't even get voice to work... All I see is ' No Service ' and when manually trying to register with T-Mobile, it says ' unable to connect to the T-Mobile network. Please try later '
Someone please help out!!

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