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Ok. I have been around the ring in the crappiest circus on earth (known as ATT ), and they're driving me nuts. Thought maybe some of the brilliant minds here might know a way to help me out!
Story:
My wife has a blackberry with a grandfathered unlimited plan. I called ATT Customer Service before I bought my Captivate asking if I could have her plan for my phone and give her the $15, 200 MB plan. Expecting no, I was surprised when the guy on the other end said sure no problem! I asked him literally a good ten times in as many different ways as possible to ensure that he knew what I was asking. No big deal apparently. Captivate was purchased and all of the sudden the plan can't be switched anymore and it doesnt matter what the first guy told me; it physically cant be done (or so I was told)! Called today (furious, after yet another data plan overage despite wifi usage) and was given the same run around, but this time I started getting angry. This guy tells me that it couldn't be done, can't be done, physically impossible! Then he goes on to tell me that if the first guy had made a note on my account they could do it, but since he didn't, they can't. So it's not physically impossible anymore?? Immediately after I mentioned the words "Sprint", "Verizon", and "leaving" he said, "Let me get my supervisor for you" (because before it was impossible to get the supervisor despite my asking ). Supervisor gets on the phone and says it is physically impossible to switch the plan even if it's on the same account. Can't do it; no way! Doesn't matter what any of the lowly CS reps said! I asked her if she cared at all about keeping me as a customer and her answer was "Unfortunately, I can't solve the problem you have today" (basically, no).
This is a joke and despite countless calls to Customer Service (if it can be called that....), I have gotten no where.
Any advice on how I can get out of this mess? I'm super tempted to just leave ATT.
Sorry for the long post/rant
It depends on the plan. I moved my iPhone unlimited plan over, but it was a smartphone plan so it was still the $30 month type plan.
The blackberry plans originally were not really anticipating web browsing as early BB were just sort of WAP browsers. If it was one of these "unlimited" plans that was really just for email, then they may not let you switch.
Try walking into a store and talking to a manager. Find out why iPhone unlimited plans are moved over (even though the plan has a different name and is only for iPhone) and still stay unlimited, but the BB is not.
How much were you paying for your BB unlimited plan?
My wife has the Bold 9000 and has had the plan for about a year and a half now. We are paying 30 dollars for that plan.
I actually have gone in store. Not sure if I spoke to a manager or not, but the guy I asked said no at first, but then wasn't sure so he asked another guy. The other guy just sorta rolled his eyes and said no. ha
Think I should just go and ask for the manager immediately?
I think the problem is you're trying to move a data plan from one phone number to another. I've never known them to do that, only the line that was originally grandfathered in keeps it. Idiot customer service reps don't know what they're talking about half the time anyways.
Ya. I told the supervisor she really needed to train her underlings as three of them told me it was possible. She didn't care. I'm so fed up with ATT.
Thats messed up. Generally when one of my co workers said something regarding a product and I say something different I have to follow and give them that item. Of course we have to check a few thing s out. And if we can't we can replace or give something to make it right
Sent from my SAMSUNG-SGH-I897 using XDA App
I know. What's really irking me right now is that the supervisor didn't even offer to do ANYTHING to amend the situation. I realize my one plan doesn't decide the success of their company, but I really would just like a little customer service.
I hear that EVO calling my name in the distance lol
Aren't most customer calls recorded? If so, can they pull your call and find out that the first guy really did tell you that? Even though they're saying they can't transfer the plan, they can at least acknowledge his error and at least clarify that you're not lying to them and just trying to pull one over on them. Maybe if there's proof that there was an error on their part, they can work something out with you.
That's not a bad idea. I may try that, although I have a feeling that they do not store recorded calls under personal profiles and have no way of tracing certain calls back to certain users.
Maybe I'm wrong. No harm in trying.
cpk86 said:
That's not a bad idea. I may try that, although I have a feeling that they do not store recorded calls under personal profiles and have no way of tracing certain calls back to certain users.
Maybe I'm wrong. No harm in trying.
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I used to work for a financial company and they recorded all of the incoming service calls. They were linked to specific accounts so that they can be pulled in case errors were made. Obviously I probably can't compare a financial company to a telecommunications service line but you're right, no harm in trying.
my understanding is this
if you have the unlimited plan on your line ... and change between smart phones you still keep it ...
but if you have other lines that do not have the unlimited (smart phone) plan ... there is no way for it to be added to those lines ... even if you want it just moved over from one line to another ...
its like an old flag ... and that flag does not exists on the accounts any more but if you still have the flag you get to keep it ...
Ya. I sorta realized that trying to get them to actually change it was a losing battle. It was just the fact that no one seemed to care at all what I was told, even when I was transferred to the supervisor and her "underling" had just got through telling me it was possible. Whatever. I guess I'll be getting the 2 gig plan. Better than going over THREE times in one month....
cpk86 said:
Better than going over THREE times in one month....
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Wow, you must be doing some serious stuff with your phone. I use mine just as much as my laptop, and I don't go over. I have the 200mb plan and I haven't even come close to going over
That's actually one reason I was getting so angry. I'm on wifi about 90% of the time. While I am on it a lot, most (almost all) of the data I'm using is coming over wifi networks, so I shouldn't be going over. They said that that was a device issue so there was nothing they could do and I would have to take it in store for a possible exchange.
Is this phone and company worth switching over too ? Do to Sprints changing my plan without my approval,I have the opportunity to switch to another carrier.Out of the other big 3 Verizon,T-mobile & AT&T is the only one that is willing to put their offer in writting to me. The other reason I am even looking at this phone and company is because both of my sons want the IPhone and my wife only wants a phone offered by them as well..
So..please fellow XDA members tell me staright up..should I stay with Sprint and my Hero for 1-1/2 years more..or start fresh with this phone and AT&T..
Mac
50 views and not even 1 response..?
Is there no one on-line that has this phone wanting to step up and answer the question ?
I really would like to know the feelings of the folks here,since those that have this phone also have AT&T's service..
Mac
Not an easy one to answer really. I would say if you are completely turned of by what Sprint did to you then changing wouldn't be a bad thing. Going with AT&T will get you points with your family. And who couldn't use more points with their family, right?
That being said, you have by now undoubtedly heared about the GPS problems facing the Galaxy S phones. Some have found their phone is better with different versions, some claim all the updates and changes have made their GPS unuseable. If you are in need of a phone that has good GPS then I would say you can find better. Personally, the GPS issue isn't a deal breaker for me. I am also one of the lucky ones that find it works fine for how I use it.
The phone itself is amazing. Being on XDA also helps as there are many helpful and informative people. Also, the Captivate has been out long enough that the mods are becomming better and better every day, that is if you are into modding your phone. Heck, stock it still is a good phone.
So it all boils down to what you really want to do. I think that is why you haven't had anyone jump on giving you an answer. Good luck my friend!
There is no "right carrier". The advantage of AT&T (now) is coverage and GSM. AT&T has better coverage then T-Mobile, but about equal to VZW. GSM allows you take your phone to Europe - VZW CDMA does not;
But the future brings change - VZW has a slew of World phones coming out (they have GSM as well as CDMA) - VZW has LTE coming out - which is supposed to be a global standard - so travel issue may be a thing of the past.
AT&T has the iPhone today, but rumor says a CDMA iPhone on VZW for the holidays. But rumors are rumors.
I don't know what you are looking for in writing - all the carriers plans are on their web site. T-Mo does have the best customer service, and VZW has some great android phones. If you don't travel much, and T-Mo has good coverage where you live, they seem to have the best prices and some of the best phones.
AT&T is fine too - not trying to steer you away. I moved to AT&T for an iPhone years ago - and I travel to EU; so VZW wasn't cutting it.
Anyway If the family wants AT&T and the price for phones and service fits, then make the move. But you are stuck for 2 years.
Sounds like it's 3-1 in your house. I'd go ahead and make the switch if thats what your family wants. I don't think you'll be worse off with one carrier over the other, at the end of the day they will all screw you. Captivate is a great phone if you can deal with the sometimes difficult to deal with GPS.
I agree. Go with what makes your family happy overall. The Captivate is a fine device, and I've been much more pleased with it than I was with my iPhone. Talk it over with your family, putting them first won't do you wrong.
My first phone was from Virgin Mobile and was prepaid. I know they leased out network access from Sprint. It was awful. I never had good coverage, and then they started charging more for everything. I left them.
I've been with AT&T now since 6th grade. They've never screwed us over, they've always been helpful, and whenever we've had problems, like my sister signing up for those joke things they advertise on tv putting huge data charges on our bill, they cleared it up right away and even gave us a credit on the account.
Of course you're going to hear horror stories of bad customer service from everyone, but really it's not all that common. I've always thought AT&T had great phones, and they've all last me a long time.
My favorite phones have always been Samsung ones as all but one of my phones has been from them. My first was a Sony Ericsson S710a and it lasted me until one day I was sliding it open, and it slipped out of my hand and into a wall and the LCD shattered. After that I had a Samsung a727, then the SGH-i607 Blackjack, then the SGH-a877 Impression, and now the Captivate.
You will be happier with AT&T then with Sprint. But ultimately, you pay the bill and you decide where your money goes. I'll just add that I don't usually praise any company for no reason.
I love this phone with ji6 gps works completely fine for me it does what its supposed to every time lately gets me there no issues. Im very happy with att besides they make you pay for tethering, but theres ways around that with this phone, hehe ;-)
Sent from my SAMSUNG-SGH-I897 using XDA App
Thanks Guys..
I hate spending a-lot more money so soon on moving my service (since may 2010)..but I really don't know how I could stay with them.
As to any cell company posting their policy on line..well..that can and does change (with Sprint almost daily)..and actually having a written signed contract is something the other companies won't do,AT&T will.That does a lot for me..and for my wife peace of mind.My boys have wanted the I phones for sometime..I don't want one..which is why I am asking about the Captivate. BTW...Sprint elected to change my verbal contract given to me at the time of signing..and I fought it the best I could without turning my Lawyers loose..and I most likely would have won,but the cost to do so would have been prohibitive without a written contract,or so what they told me when I spoke to them about it..
So..the phone has a GPS problem..and that isn't a deal breaker for me,but I do want to see it fixed and soon.Having a 2.2 rom is what I am running on my hero now along with one of the best looking themes going right now IMHO..http://forum.xda-developers.com/showthread.php?t=797077 and so hopefully we can get this ported over here at some point..even if I have to learn how to do it myself
FWIW..I looked closely at this phone and also the Ios4 and hands down this one blows it out of the water on anything video..I stopped by T-Mobile and watched the HD Avatar movie on their version when I was looking at what they offered...It was just awesome..simply jaw dropping..
I am looking forward to the 2.2 upgrade and what comes after with it..So..I will be on here more and more reading what I can..
Thanks Again
Mac
Mac, just a heads up. The leaked 2.2 rom we have actually fixed the GPS. There's no real problem anymore. Obviously it will become more refined when the final release comes out but it definitely works now.
Sent from my Captivate
stuffy is a difficult company but I can't feral with poor service so I disk with them. get used to advanced features like tethering being blocked and such. but you can fix that by looking in the dev section. att isn't all bad though mostly because they are stupid, I told them verizon had a 15% vetrans discount (they do) and asked att if they had something similar. well they didn't but the customer service rep put me on an active duty discount because she didn't know better. it needs to be approved at a higher level with pics of my id and a valid military email according to there website, well I put the papers in anyway and had 15% off my bill the next month. so they obviously don't look at it.
verizons version of bloatware is full blown add ware. if you plug an incredible into a windows pc it hijacks explorer and goes to a v cast music site. on the fascinate they replaced the google services with microsoft services.
Sent from my SAMSUNG-SGH-I897 using Tapatalk
I think it's refreshing to see all the honest answers, not a ton of chest pounding "our phone is the best" posts. Most people on XDA by nature are into tweaking so the out-of-the-box limitations aren't a showstopper.
For me, I really need a world-capable phone. My family also is on ATT so that helped as well. I think all the carriers are converging on offering similar product. ATT has less HTC stuff but has the IPhone. ATT is currently behind on Android, but the Captivate is certainly helping to address that. I like the phone and have recommended it friends. Go for it.
miztaken1312 said:
Mac, just a heads up. The leaked 2.2 rom we have actually fixed the GPS. There's no real problem anymore. Obviously it will become more refined when the final release comes out but it definitely works now.
Sent from my Captivate
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Cool..that is good news..
Thanks
Mac
I will give my two bits. My experience has been good with att. Cs has never been bad, but at times there were moments that did not go smoothly. Always quick to address concerns of mine and they love giving credits out to keep me happy. I have been one of the lucky that never had major problems out of the box with the captivate. But coming from a storm running on atti think my standard were lower. Gps on froyo still doesn't work perfectly but has had improvement with locking and tracking. Dev support is actually really good so that is a big plus. My wife loves her captivate and she is not a techie at all. Hope my input helps.
Sent from my SAMSUNG-SGH-I897 using XDA App
flashman2002 said:
I will give my two bits. My experience has been good with att. Cs has never been bad, but at times there were moments that did not go smoothly. Always quick to address concerns of mine and they love giving credits out to keep me happy. I have been one of the lucky that never had major problems out of the box with the captivate. But coming from a storm running on atti think my standard were lower. Gps on froyo still doesn't work perfectly but has had improvement with locking and tracking. Dev support is actually really good so that is a big plus. My wife loves her captivate and she is not a techie at all. Hope my input helps.
Sent from my SAMSUNG-SGH-I897 using XDA App
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It does,and greatly appreciated..
I understand the gps issue,and I am wondering if the delayed release of FroYo on this phone is partly because of it. Rooting and adding on customs roms has been working great for me on my Hero..and that phone is finnally acting the way it should have all along. Removing AT&T's bloatware will be my first priority after 2.2 is released..
I am curious about one thing..I know you can't load 3rd party apps unless rooted and a custom rom..but can you direct push them with the sd out of the phone and in a reader from a pc ? If we are working out of windows and a terminal..we should be able to insert any .apk or what we want.. anywhere we want..can't we ?
Thanks Again Guys
Mac
mobius911 said:
I think it's refreshing to see all the honest answers, not a ton of chest pounding "our phone is the best" posts. Most people on XDA by nature are into tweaking so the out-of-the-box limitations aren't a showstopper.
For me, I really need a world-capable phone. My family also is on ATT so that helped as well. I think all the carriers are converging on offering similar product. ATT has less HTC stuff but has the IPhone. ATT is currently behind on Android, but the Captivate is certainly helping to address that. I like the phone and have recommended it friends. Go for it.
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Same here..I know folks have their favorites and also know there will always be folks that have problems..but it is refreshing to see a honest straight forward discussion with out any of the fan fair these types of threads always seem to degenerate into.
Mac
Mac11700 said:
I am curious about one thing..I know you can't load 3rd party apps unless rooted and a custom rom..but can you direct push them with the sd out of the phone and in a reader from a pc ? If we are working out of windows and a terminal..we should be able to insert any .apk or what we want.. anywhere we want..can't we ?
Thanks Again Guys
Mac
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Click to collapse
You can push them using ADB or even easier, if you google something called the "Android Central Sideload Wonder Machine" or just sideload wonder machine, someone created an app to so that you don't even have to use the command prompt or hack the phone. No need for a custom rom, and I don't believe rooting is needed.
Here, I'll link you to it.
SIDELOAD WONDER MACHINE
I made the switch you are thinking of about 1.5 years ago and I have no regrets. One thing to keep in mind is the data cap ATT now has on their new subscribers. I signed up when unlimited was an offering, and honestly I don't know that I would have been comfortable using 1 smartphone, let alone 3-4 of them with limited data usage. ATT also had better coverage where I lived last year but would say Sprint is on par within the city limits now. The Evo is a really nice phone (Several people I know have them and are pleased) but I won't go back to Sprint after all the horrible customer service I had with them for 8 years. My local ATT business rep does an incredible job and is a big reason that I just renewed with them(they let me keep unlimited data). Ultimately, if I was in your shoes, I would probably do what made my family/wife happy as long as it isn't going to cause financial heartache when you exceed the data limit. I think they charge in blocks of 200mb for overage but you should definitely look into how much data your family has/will be using. My .02
Edited to add: Depending on what kind of user you are (business/personal) you might want to leave that cog. 2.2 alone until it works. I loaded it last weekend, went out to a job, and was unable to d-load an important pdf that was in my e-mail. Fortunately I had a laptop but in the past I would have been able to count on my phone for a quick blueprint reference. Sounds like it may be a fun thing to play with as long as you don't REALLY need everything on your phone to work. Also, the GPS was horrid on cog. 2.2. Needless to say I flashed it back to the original software when I got home. My GPS works just fine after the JH7 OTA update was installed. Worked yesterday on a 2 hour drive where I only had phone coverage for 20-30 miles. I haven't "tweaked" the GPS settings, just whatever they changed with JH7 is working.
itsjustaphone said:
I made the switch you are thinking of about 1.5 years ago and I have no regrets. One thing to keep in mind is the data cap ATT now has on their new subscribers. I signed up when unlimited was an offering, and honestly I don't know that I would have been comfortable using 1 smartphone, let alone 3-4 of them with limited data usage. ATT also had better coverage where I lived last year but would say Sprint is on par within the city limits now. The Evo is a really nice phone (Several people I know have them and are pleased) but I won't go back to Sprint after all the horrible customer service I had with them for 8 years. My local ATT business rep does an incredible job and is a big reason that I just renewed with them(they let me keep unlimited data). Ultimately, if I was in your shoes, I would probably do what made my family/wife happy as long as it isn't going to cause financial heartache when you exceed the data limit. I think they charge in blocks of 200mb for overage but you should definitely look into how much data your family has/will be using. My .02
Edited to add: Depending on what kind of user you are (business/personal) you might want to leave that cog. 2.2 alone until it works. I loaded it last weekend, went out to a job, and was unable to d-load an important pdf that was in my e-mail. Fortunately I had a laptop but in the past I would have been able to count on my phone for a quick blueprint reference. Sounds like it may be a fun thing to play with as long as you don't REALLY need everything on your phone to work. Also, the GPS was horrid on cog. 2.2. Needless to say I flashed it back to the original software when I got home. My GPS works just fine after the JH7 OTA update was installed. Worked yesterday on a 2 hour drive where I only had phone coverage for 20-30 miles. I haven't "tweaked" the GPS settings, just whatever they changed with JH7 is working.
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Dam good advise..Thanks
They charge in 1 gig allotments for overages now..not 200 mb. I too was worried about doing just this..and this is per line..not per plan. I went back through all of my bills and no-one has even come close to 1gig..let alone 2 gigs..but I understand that can change too.
The main thing for me and my family is getting a phone that is going to work..every time. I've run into some issues with mine on my job where I needed it and something crashed it. Also it's so tiresome for me to hear all the complaints and moaning when something crashes or FC's on their phones..I can deal with it happening on mine cause I am used to tinkering with it..but I have to say I am very tempted some by the I 4's simplicity...it would be nice just to not have to worry about updating mine almost daily,and just use the durn thing. I just don't know if I could deal with it or not as a day to day phone. I am at a loss in that regards..I know you can jailbreak them and do similar things we do with our Androids..but..I don't know enough about that to even consider doing it right now. I most likely would just so I could download apps and movies on it to watch from my pc..I got a week to figure this all out..and you all here are helping a-lot..
Thanks
Mac
I honestly liked the iphone4, and had one for a week. It was fun and all, but it had the same problem as my 3G, the ability to make and MAINTAIN a phone call. Obviously that isn't much of an issue for younger kids since you can still text with spotty coverage(my 13 yo uses about 60 min. a month and 1,000,000,000,000 text messages) I don't know if the iphone is somehow on a different signal than the other phones, but I have been very pleased with the PHONE CALL ability of the captivate. My wife loves the iphone (though she keeps eyeballing the captivate now) and like you, I do not enjoy fixing problems, so I have tried my best to keep her interest in my phone at a minimum. I can honestly say I do not miss the iphone for anything. I also enjoy the *cough cough* wireless tethering of my captivate(free app) that iphone never did get right(and when it did work, there was the whole loss of signal issue). The iphone is good at running apps and texting, outstanding even. I just really need to make phone calls and MAINTAIN a call when I make it. But like I said in my previous post, if your use is personal, iphone might work. If you make important calls, it fails.
If enough people are interested, I had an idea that DFW XDA members all return their Vivids at the same time for a mass return at the AT&T HQ store in order to make a statement. This is the heart of their operation. We can discuss this, but what I and others came up with so far is:
AT&T Mass Return
Tuesday December 6th at 1:00pm
208 S Akard Street
STE 110
Dallas, TX 75202
Customer Parking Available for 2 hours at:
1600 Commerce Street
Dallas, TX 75201
Everyone is invited. Whether you have a Vivid or not. I understand not everyone lives here, but all are welcome none the less.
Thanks to Radi0chik
What do you guys think of this idea?
Reclaim said:
If enough people are interested, I had an idea that DFW XDA members all return their Vivids at the same time for a mass return at the AT&T HQ store in order to make a statement. This is the heart of their operation. We can discuss this, but what I and others came up with so far is:
AT&T Mass Return
Tuesday December 6th at 1:00pm
208 S Akard Street
STE 110
Dallas, TX 75202
Customer Parking Available for 2 hours at:
1600 Commerce Street
Dallas, TX 75201
Everyone is invited. Whether you have a Vivid or not. I understand not everyone lives here, but all are welcome none the less.
Thanks to Radi0chik
What do you guys think of this idea?
Click to expand...
Click to collapse
great idea.
Returned it already though.
Sent from my SAMSUNG-SGH-I777 using xda premium
I bought mine from Amazonwireless... and I've already asked for an exchange to the skyrocket.
Plus the fact that I have school then doesn't help, but if I could come, I would.
can some one help me decide on what phone to get on sunday once i return mine?
i think that lg nitro hd is nice, but ive heard the ui sucks on it... so i was thinking either that new google nexus phone (sorry, im new to android and cant remember all these pohones) or the gs2... id rather have the og gs2 cause its faster than the skyrocket and i dont care to have lte
randrewm97 said:
can some one help me decide on what phone to get on sunday once i return mine?
i think that lg nitro hd is nice, but ive heard the ui sucks on it... so i was thinking either that new google nexus phone (sorry, im new to android and cant remember all these pohones) or the gs2... id rather have the og gs2 cause its faster than the skyrocket and i dont care to have lte
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Yea if your going to go with a gs2 Definitely get the OG. The Skyrocket has issues with screen resolution and such. As far as the LG Nitro goes I think that is up in the air considering it is going to have a full 720p screen. I am actually slightly leaning toward the LG just because of that but I still need to research it a little bit more.
Yes. I am wondering the same. Though I'm not sure if it will be rooted... New to thus android world. Also, I'm not sure how the devs will take the phone. I heard the lg ui is like touchwiz but retarded... Not meaning to insult. I'm hoping someone will do a good overview of the nitro by sunday
Sent from my HTC PH39100 using XDA App
randrewm97 said:
I heard the lg ui is like touchwiz but retarded...
Sent from my HTC PH39100 using XDA App
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IMO, both of those UIs are on par with excrement. On day 1 of owning my Captivate, I switched launchers. Even on Froyo/GB, I could not put up with it and just went full AOSP launcher-wise. If the LG launcher is the same, I know that I won't like it for sure.
Sense is the only aftermarket UI that I like, hence why I ended up with this phone.
EDIT: Also, what's even the point of this? Sending a message to AT&T about this phone would do nothing with you guys mass-returning it. After the event, you wouldn't even care what happened to this device's development life anyway, while you guys all go for Nitros or Skyrockets or whatever phone fits your fancy.
Occupy AT&T....not a chance
You mad cause you have no root...?
Root doesn't allow you to do much anyway other than to either overclock your CPU, make a complete backup of your rom, flash any random rom you want etc...
All the phones have the same CPU chipset, you're just paying for different screen resolutions and plastic shells that cover everything
Samsung couldn't even use its custom CPU because it lacked the ability to incorporate LTE technology, so they chose the Snapdragon S3 APQ8060 dual-core CPU...the same one in the Vivid, and the same one is in the LG Nitro.
Its the only CPU capable of allowing AT&T's 4gLTE service to run smooth for the end user
So go ahead, boycott the Vivid, youre only benefit is a screen with a smaller resolution or a screen with a higher resolution, plus youre still gonna pay the difference plus a $35 restocking fee is applicable...
It seems to me that the problem isn't the Vivid. It's AT&T. If you really want to make a statement then keep this amazing phone, cancel your contracts with AT&T, and allow the devs to continue working on unlocking and fully rooting the device which you know they will. This will do two things. One: send a message to AT&T that will cost them BIG-TIME. Two:Once the devs see how many people are willing to SACRIFICE their wireless mobility for such a great device, they may release a carrier unlock and varying radio support for the different competitors for the vivid. There are some major competitors that offer much better rates and data packages with full LTE support that DON'T lock bootloaders.
It seems silly to put such a serious and damaging halt to great development just because you're unwilling to sever the head of the snake, whereas mass returns will accomplish nothing. Well, not nothing, but if you REALLY want this problem addressed, make AT&T pay with the sudden loss of income. HTC isn't the problem. The Vivid isn't the problem. Big corporations have insurance policies to protect them when there's a problem with inventory/product defects/returns etc. But losing customers.. That just plain sucks for ANY business. Hit them where it hurts. The Next big awesome phone you want will just be locked up tight as well unless you send a CLEAR message they CAN'T ignore.
The Vivid counterpart in Canada (Raider) has already had great roms and kernels that work and are supported/updated every couple of days. I love this phone more and more and would switch carriers in a heartbeat if the company I pay my hard earned money to EVERY Month wasn't treating me like a VALUED customer. AT&T KNOWS what they're doing. They KNOW that what they're continuuing to do is WRONG. But they aren't listening becuase the customers aren't willing to lose they're precious contract they've worked so hard for.
Yes, it means going without the ability to use your nice phone for a little while. Yes it will suck having NO cellphone at all with all it's nice features at your disposal and whim. Maybe getting a junker from a better provider and waiting for the devs is asking too much.
Either that or stop and realize you've had your phone for ONE month. Forget everything I've said about teaching your carrier a lesson, and show some support for xda (maybe a little faith and gratitude as well) because they LOVE tinkering with HTC's products. I wonder sometimes if there would even BE an XDA team without HTC. Be patient, or teach them a REAL lesson in customer service. The alternative is YOU losing out, and feeling all proud and happy for giving up something you once loved. But then again nobody wants to admit they're ACTUALLY PAYING AT&T to treat us like prisoners. Stripping you of your right to DO WITH YOUR PROPERTY THAT WHICH YOU FEEL LIKE DOING.
While we're at it let's all go buy REALLY nice houses where we're not allowed to decorate, hang pictures, change the layout of the livingroom, or park our cars anywhere near.
Been following these forums since the beginning of this week when I ordered the phone through amazon. Now that it has finally shipped today after being backordered, I'm seeing this
and returning this, which I got for a penny, would mean I would have to pay full price for the phone I exchange for, correct?
I wish the morale in this forum didn't seem like it is dying away, but I understand that many of us are almost at the 30 day limit on exchanges and two years is an awful long time to go without an unlocked bootloader.
My first htc phone, after going through LG and blackberry.... which might be exchanged like all of yours....
I think a lot of you are missing the point. This is not just about the bootloader. everyone's reasons are different so I can only share my own. So if you have been paying attention to this forum at all you might get that. Personally my reasons are in no particular order: Carrier IQ, locked bootloader..not just because of development, but because you can't get rid of Carrier IQ while the bootloader is locked, being throttled by AT&T with normal use only halfway through my Billing cycle at only 3.6gb while I still have to pay full price even though I'm on an unlimited plan, their lack of answers, their silencing of our voices on forums, and those are just a few reasons. This is beyond "you mad about no root". And if you think I won't care about what happens after this, then you really haven't been paying attention. My plan is to import a phone or stick with my streak until I figure out a better option. If I use a phone they don't have on file for me, then I can at least not be throttled or be affected directly by Carrier IQ.
This idea isn't JUST for vivid users, and no one is occupying anything. This is for the returns to occur in one fell swoop so they can feel the hit they have caused themselves. As paying customers, most of us are tired of being treated like this. If you're having trouble understanding why and how this would matter, then you haven't been following this forum.
Returned mine already
rodger-sp said:
Returned mine already
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everyone Ganged up on me last time when I politely said 'bye bye vivid' not even a week back. Even my thread got deleted and I can't find it on vivid general section anymore.
I think it's worth sticking to Samsung for a while. Eventhough I love sense interface so much, I enjoy having good debloated ROMs that give me full potential of the phone.
I'm back to galaxy s2 and it's totally worth it.
Sent from my SAMSUNG-SGH-I777 using xda premium
ceo.mtcl said:
everyone Ganged up on me last time when I politely said 'bye bye vivid' not even a week back. Even my thread got deleted and I can't find it on vivid general section anymore.
I think it's worth sticking to Samsung for a while. Eventhough I love sense interface so much, I enjoy having good debloated ROMs that give me full potential of the phone.
I'm back to galaxy s2 and it's totally worth it.
Sent from my SAMSUNG-SGH-I777 using xda premium
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You might have been ahead of the game sir.
http://forum.xda-developers.com/showpost.php?p=19946984&postcount=173
Reclaim said:
I think a lot of you are missing the point. This is not just about the bootloader. everyone's reasons are different so I can only share my own. So if you have been paying attention to this forum at all you might get that. Personally my reasons are in no particular order: Carrier IQ, locked bootloader..not just because of development, but because you can't get rid of Carrier IQ while the bootloader is locked, being throttled by AT&T with normal use only halfway through my Billing cycle at only 3.6gb while I still have to pay full price even though I'm on an unlimited plan, their lack of answers, their silencing of our voices on forums, and those are just a few reasons. This is beyond "you mad about no root". And if you think I won't care about what happens after this, then you really haven't been paying attention. My plan is to import a phone or stick with my streak until I figure out a better option. If I use a phone they don't have on file for me, then I can at least not be throttled or be affected directly by Carrier IQ.
This idea isn't JUST for vivid users, and no one is occupying anything. This is for the returns to occur in one fell swoop so they can feel the hit they have caused themselves. As paying customers, most of us are tired of being treated like this. If you're having trouble understanding why and how this would matter, then you haven't been following this forum.
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Click to collapse
The Carrier IQ situation will allow you to break free of your contract, not happy with AT&T, maybe it wasnt for you, not the first time a subscriber switched carriers. AT&T just got LTE when other carriers had it for longer and unthrottled, what stopped you from leaving then?, I have a bandwidth monitor on my vivid, the HTC IQ AGENT ( Carrier IQ ) doesn't take up gigs of your data plan, matter of fact it takes less than 1/10th of a MB. It is very freaky what this app is capable of and was pretty shocked when I saw the youtube vid. Did you know that uploads are also counted as well!. AT&T will soon realize that 4GB just isnt enough to satisfy customers.
Propose this, you have the ability to break free of your contract pretty soon cause of this whole CIQ debacle, if you want AT&T to keep your business, tell them you want unthrottled unlimited data on your grandfathered plan, they cant do that then just leave without penalty.
Its not HTC's fault AT&T has some weird business practices and contract practices that show up in forums / media from time to time, returning any carriers devices hurts sales and manufacturer reputation. Take the fight where it belongs, tell it to Al Franken..lol
penguinfishies said:
Been following these forums since the beginning of this week when I ordered the phone through amazon. Now that it has finally shipped today after being backordered, I'm seeing this
and returning this, which I got for a penny, would mean I would have to pay full price for the phone I exchange for, correct?
I wish the morale in this forum didn't seem like it is dying away, but I understand that many of us are almost at the 30 day limit on exchanges and two years is an awful long time to go without an unlocked bootloader.
My first htc phone, after going through LG and blackberry.... which might be exchanged like all of yours....
Click to expand...
Click to collapse
I'm in the same boat as you got mine for .01 and it's a nice phone. The only thing I'd like to do is remove some bloat apps, but honestly who cares. Everything I've thrown at it works way better than it did on my EVO 4g on Sprint.
Its not like I have unlimited data with ATT and I pay for 4gig of data.
I'm keeping mine root or no root.
EDIT: I misread an article that I thought had said that HTC promised it unlocked in a month. Either way, you people are so impatient.
EDIT2: If this is for Carrier IQ then I totally agree, but for a phone that doesn't have an unlocked bootloader That's just stupid.
If you guys are seriously going to "occupy AT&T" then you are idiots. A few hundred people won't make that huge of a difference when they have nearly 100 Million customers.
In the end you're only hurting the development community because when it does get unlocked everyone would have left.
That's my $0.02. Good day.
Sent from my HTC Vivid.
8125Omnimax said:
The Carrier IQ situation will allow you to break free of your contract, not happy with AT&T, maybe it wasnt for you, not the first time a subscriber switched carriers. AT&T just got LTE when other carriers had it for longer and unthrottled, what stopped you from leaving then?, I have a bandwidth monitor on my vivid, the HTC IQ AGENT ( Carrier IQ ) doesn't take up gigs of your data plan, matter of fact it takes less than 1/10th of a MB. It is very freaky what this app is capable of and was pretty shocked when I saw the youtube vid. Did you know that uploads are also counted as well!. AT&T will soon realize that 4GB just isnt enough to satisfy customers.
Propose this, you have the ability to break free of your contract pretty soon cause of this whole CIQ debacle, if you want AT&T to keep your business, tell them you want unthrottled unlimited data on your grandfathered plan, they cant do that then just leave without penalty.
Its not HTC's fault AT&T has some weird business practices and contract practices that show up in forums / media from time to time, returning any carriers devices hurts sales and manufacturer reputation. Take the fight where it belongs, tell it to Al Franken..lol
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Click to collapse
You raise some really good points. Though I do feel HTC does have some degree of responsibility because it's on their branded product with their name attached to the actual app.
Infinimint said:
Wow... HTC already said they were going to unlock the bootloader for this phone. You people are so impatient.
If you guys are seriously going to "occupy AT&T" then you are idiots. I few hundred people won't make that huge of a difference when they have nearly 100 Million customers.
In the end you're only hurting the development community because when it does get unlocked everyone would have left.
That's my $0.02. Good day.
Sent from my HTC Vivid.
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Can I get a link to where they said they were going to unlock the bootloader?
Sent from my HTC PH39100 using xda premium
I know this is about the PHONE...but its quality and likableness have been dramatically reduced by the awful Motorola customer service. Thus far I have yet received one workable solution. On the phone they normally kick me to another department or play some robot answer. With live chat and email I always get the exactly the same answer...sorry about the inconvenience, we will our best to assist and then lots of phone numbers being listed.
And all accessories do not deliver on time...
Am I alone on this?
No. Not alone
Customer service has been absolutely horrible for quite a few people.
They really need to train the call center people better, give them more power to solve problems.
Never promise to call someone back. Putting them on hold until someone can get on the line to solve the problem is always better.
Good customer support is becoming more and more rare these days. I think the only people who have been helpful is the GoDaddy phone support... and support for a Wordpress plugin called Nimble Porfolio. They're awesome. Everything else has been so disappointing... AT&T, Motorola, Google, etc etc. You name it, chances are their customer support sucks.
gunnyman said:
No. Not alone
Customer service has been absolutely horrible for quite a few people.
They really need to train the call center people better, give them more power to solve problems.
Never promise to call someone back. Putting them on hold until someone can get on the line to solve the problem is always better.
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Click to collapse
Looking into my wifi issue, they asked if I had another phone I could talk to them on while I wiped the cache partition. When I asked if they could call me in an hour (I had no idea how long it would really take me and was growing tired of their BS) they said I had to call back.
Granted this was after I almost ripped level 1's head off because my cat had accidentally run across the keyboard, deleting the reference number and they couldn't find it again and actually admonished me for losing it. ("If you had kept the number you'd already be talking to level 2 sir")
I've given up on Moto support, just going off what I find here.
Oh and the chat said the Idle Battery Drain issue was "Common to all Android Phones"
I agree with you guys customer service has been horrible. I ordered my Moto X through Moto Maker on the 1st and recieved my phone on the 5th. Which was awesome except the phone they sent me was defective. The touch screen would not repsond to touch. I actually am not able to turn it off (It's still on right now) I called customer service and they did not believe me that the phone was bad right out of the box and they asked me if i dropped it and asked me to reboot and do all sorts of stuff to the phone even though I kept telling them the touch screen was not responsive. They finally gave me 2 options the fast way or the slow way. They said I could pay full price for a new phone and send back the defective one and once they got that they would refund me. My second option was to mail back my new defective phone and wait a week or 2 until they send me the new code to order another phone. After I told them I'm not sure of their quality anymore the operator assured me the new phone they were sending me would be guaranteed to work. I asked why my first phone wasn't guaranteed to work she politely informed me that they were still not sure if it didn't work and that I may not know how to use my phone.
This customer service experience is sad and I expected more for Motorola besides a $ 25 Google play gift card. Now I'm out $1,000 and still don't have a working Moto X.
EggNogg421 said:
I agree with you guys customer service has been horrible. I ordered my Moto X through Moto Maker on the 1st and recieved my phone on the 5th. Which was awesome except the phone they sent me was defective. The touch screen would not repsond to touch. I actually am not able to turn it off (It's still on right now) I called customer service and they did not believe me that the phone was bad right out of the box and they asked me if i dropped it and asked me to reboot and do all sorts of stuff to the phone even though I kept telling them the touch screen was not responsive. They finally gave me 2 options the fast way or the slow way. They said I could pay full price for a new phone and send back the defective one and once they got that they would refund me. My second option was to mail back my new defective phone and wait a week or 2 until they send me the new code to order another phone. After I told them I'm not sure of their quality anymore the operator assured me the new phone they were sending me would be guaranteed to work. I asked why my first phone wasn't guaranteed to work she politely informed me that they were still not sure if it didn't work and that I may not know how to use my phone.
This customer service experience is sad and I expected more for Motorola besides a $ 25 Google play gift card. Now I'm out $1,000 and still don't have a working Moto X.
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Oh man, I am so sorry to hear this. Hope you can get a workable phone soon.
p.s. I do not know whether I should laugh or mad when I read that she implied you did not know how to use oh my!
freeintruth said:
Oh man, I am so sorry to hear this. Hope you can get a workable phone soon.
p.s. I do not know whether I should laugh or mad when I read that she implied you did not know how to use oh my!
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Click to collapse
The "user is an idiot" is a typical mind set in ATT/Motoland
i can't even begin to describe the scars i have from dealing with their Support. it's chaotic and confusing.
Does anyone else here work in the technical support or any cellular related fields whether it's retail or customer service? Some people are really freaking ignorant of the technology or absolutely stubborn when it comes to how phones and service works. I am tired of people demanding a new phone when every little thing happens. Does a car dealership replace your current car with a new one when it's under warranty? No they fix the problem with the car. It's not my fault you moved and you don't have coverage at your new house. When you got your phone we gave you a grace period to try it out and determine if coverage is good enough where you live. Moving doesn't give you a new grace period. You're not under contact anymore so if you want to leave us...pay off your device and go. I'll even help you unlock it once you've paid it off. Backups, backups...holy sh*t freaking backup your data people. When an application wreaks havoc or you got ad bots or whether something software related fails you might as well be prepared to hard reset your phone. No, you're not getting a warranty replacement without doing that step first. You're gonna have to transfer your data either way so back your sh*t up. It's not my responsibility to ensure your pictures and contacts don't get lost. Take some responsibility for your data and educate yourself on how to save it. Warranty is not an upgrade path either. Don't ask for a different color or model. That one year by the manufacturer is for the exact model. We (the carrier) are nice enough to take care of the warranty on behalf of the manufacturer. You think Samsung or Asus will send you an upgraded or different device? Take it up with them. Don't whine and cry because you can't scam warranty and insurance for an upgrade. You want a new phone then pay off the one you have or buy it at full price.
Anyways just had to vent. Working in technical support is actually a lot of fun and I really enjoy educating and teaching customers how to use their devices and explore the world a smartphone has to offer. However the amount of rampant stupidity and unreal requests are absolutely absurd.
Tell me about it. Every. Single. Bloody. Day.
I truly, truly believe there should be a driving license for using a smartphone. The amount of people who have no idea how the device, the one that they entrust their entire lives to, actually works is damn near astronomical.
"My WiFi doesn't work. What did you do to it?!?! *insert expletives filled capslock rant about fraud and scammers*" To a provider that doesn't supply landlines, only mobile. About 80% of the people apparently don't know the difference between WiFi and Mobile Data.
Had this gem last week: Someone opened the charger flap on the S5, and the thing broke off. He bend down to pick it off the floor, and dropped the phone instead. Screen cracked, phone dead. Now that customer is demanding that the provider covers the repair costs of the dropped phone. He claims it wasn't his fault that the phone dropped, it was the fault of that broken off flap, and so it should fall under warranty.
"How do I view the photo I just took?" Why are you even using a smartphone?
This also happens about three times a day:
"My phone doesn't work." No other information, just that.
"Sir, which brand and model is your phone?"
"It's an iPhone."
"Which one?"
"An S4."
"Uh, sir, an iPhone 4S or a Samsung Galaxy S4?"
"Aren't they all the same?"
And then there's these people:
"I have a bill here for 300 quid of additional, out-of-package costs. I was calling a friend and forgot to end the call. You should've ended it for me. I'm not paying that."
Oh, and the amount of people referring to 4G as G4.... -.-
On the other side of that coin, I hate talking to the CS reps of ANY technology company.
"I need you to reprovision my data because your system thinks I have an iPhone and it's messing with my data"
"Sir, may I ask have you restarted your phone?"
and I have to go thru like 12 different times telling him to please do what I asked in the first place.
Or I walk into a T-Mobile store and the rep is telling me I can't use a verizon phone on the network, because it's verizon.
"But the phone comes unlocked, just give me a SIM card"
"Verizon is CDMA blah blah"
And I get to argue with the guy for an hour about how things actually work.
Or even worse when I try to get a warranty replacement device. No I don't want to restart my phone or factory reset it, or put in my Google Account login information again, or try a new SIM card, or anything like that.
The device is broken, I know about phones, just replace it and let's get on with it!
So trust me it's very frustrating for us consumers too...
Yep, definitely frustrating for consumers.
I have a phone that runs on unknown network bands, can I test a sim (i would pay the $2 if required)?
Nope, you are already on the best network.
But yours has different frequency bands
*Blank stare* Umm your already on the best network for reception
*Walk out knowing I could do the job better*
Sent from my fake galaxy note 4, now revived from the dead, again!
You do realize that the shop assistants are hired for their sales skills, not their knowledge of the product, I hope? All they receive is Sales training, not product information nor technical training.
Most of them couldn't tell an iPhone apart from a Samsung if their lives depended on it. Going to those monkeys with a tech question is like asking a 5 year old about String Theory. It's pointless.
You might as well walk into IKEA's storage section with a question about network frequencies. You're statistically more likely to find people with tech knowledge there than behind the counter in a provider shop. :laugh:
ShadowLea said:
You do realize that the shop assistants are hired for their service skills, not their knowledge of the product, I hope? All they receive is Sales training, not product information nor technical training.
Most of them couldn't tell an iPhone apart from a Samsung if their lives depended on it. Going to those monkeys with a tech question is like asking a 5 year old about String Theory. It's pointless.
You might as well walk into IKEA's storage section with a question about network frequencies. You're statistically more likely to find people with tech knowledge there than behind the counter in a provider shop. :laugh:
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This is the B&M guys, the "service technicians" on the phone, the "specialists" on the phone, the guys in chats etc.
I have never had someone who knew enough about networks, bands, actual device specs etc, talk to me from any portion of any phone company.
And I've been on every phone network...
orangekid said:
This is the B&M guys, the "service technicians" on the phone, the "specialists" on the phone, the guys in chats etc.
I have never had someone who knew enough about networks, bands, actual device specs etc, talk to me from any portion of any phone company.
And I've been on every phone network...
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From what I know in the EU, you never actually get to speak to the Tech guys when you call in. It's still only a Customer Contact employee. They contact the Tech department on an internal line, but the tech lads never speak to customers. Don't know if the US system is different (probably not).
Oh I've met my fair share of the technologically handicapped in the shops, too. One shining example is the idiot who told me, in 2013, that I shouldn't use Android because it was still a Beta version, and thus I would be at risk of viruses. :laugh::laugh::laugh::laugh:
ShadowLea said:
Oh I've met my fair share of the technologically handicapped in the shops, too. One shining example is the idiot who told me, in 2013, that I shouldn't use Android because it was still a Beta version, and thus I would be at risk of viruses. :laugh::laugh::laugh::laugh:
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Unfortuneately they hate Windows Phone to, which is a shame because aside from apps, it is the second best operating system (beats IOS by a mile)