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I just got my Nexus 7 tablet today and installed an XO screen protector, by the book. It works fine for the longest time no issues. Then all of a sudden as the tablet was locked, I picked up and unlocked it and the screen was faded very badly. Like it was almost white as you can see with the 3 screenshots below that look faded. Then after about 10 minutes the colors come back.
I purchased from Sam's club with the warranty. Should I take it back for an exchange immediately? If I do this I lost the $20 XO Skin cover I now have installed on the device. Some may ask if the screen protector could be causing the fade. I guess it could be but why would it then come back later? Should I just power it down and wait for a day to see if its just an anomaly?
Both Good and Bad pictures attached below, should be fairly obvious which are good and which are bad.
Please HELP.
It's not your screen protector, I bought mine from the Google Play Store and has the same issue... Its very annoying :-S
jgcalderonperez said:
It's not your screen protector, I bought mine from the Google Play Store and has the same issue... Its very annoying :-S
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Thanks for validating that its not the screen protector. I hope soon who knows these screens better than me can explain why its happening. I think I need to take it back and exchange.
Im trying to get a replacement from Google but lines are way too busy...
Contact XOSkins and see if you can exchange. They may honor the normal warranty exchange of you paying shipping both ways. You send the old one back, they send you a new one.
jgcalderonperez said:
Im trying to get a replacement from Google but lines are way too busy...
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Ok cool, let me know what they say once you do talk to them will you? Thanks again!
r4d14n7 said:
Contact XOSkins and see if you can exchange. They may honor the normal warranty exchange of you paying shipping both ways. You send the old one back, they send you a new one.
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Really? On what basis do I ask for this? Do I just call and tell them my tablet went bad after I placed the skin on it?
Thanks a ton. BTW I don't know if you have the gray cover Google was selling with the N7 but it is AWESOME. Very sleek and snug to the device and feels solid for a cover. But no magnet
I'm having the same problem on my tablet. Really frustrating
Sent from my Nexus 7 using xda app-developers app
Any luck?
I have been working on some other things and have now noticed that it takes about 5 minutes for the color to fully restore the color. When I first wake the tablet it is extremely cloudy and washed out to the point the colors are barely visible. Then slowly the colors return over about a 5 minute period.
gcalderonperez said:
Im trying to get a replacement from Google but lines are way too busy...
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Any luck on the replacement? I think I am going to take mine in tomorrow to Sams and see what they say. If they give me trouble I did purchase the warranty bout I am hoping that Sams will just replace it with a new one.
agtitan said:
I'm having the same problem on my tablet. Really frustrating
Sent from my Nexus 7 using xda app-developers app
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No doubt I hope they will replace it, I can't think of anything I can do to fix this!
I'm having the same issue with the whiteout. I've noticed it after sleep mode.
dockinj said:
Really? On what basis do I ask for this? Do I just call and tell them my tablet went bad after I placed the skin on it?
Thanks a ton. BTW I don't know if you have the gray cover Google was selling with the N7 but it is AWESOME. Very sleek and snug to the device and feels solid for a cover. But no magnet
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They do have a warranty for scratched or torn screen protectors. I don't know if they'll cover it if you applied the skin and had to get a warranty replacement for the device. I would Peel it off right before you send the nexus back and check with XO.
Also, someone else found that this may be caused by some special function of the tegra 3 that causes movies to have truer color, yet washes out the screen when done with the video. It might be a software issue.
dockinj said:
Ok cool, let me know what they say once you do talk to them will you? Thanks again!
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I finally got in touch with Google last night (35min hold), they are sending me a replacement. You should get one too, that behavior is not normal...
dockinj said:
I just got my Nexus 7 tablet today and installed an XO screen protector, by the book. It works fine for the longest time no issues. Then all of a sudden as the tablet was locked, I picked up and unlocked it and the screen was faded very badly. Like it was almost white as you can see with the 3 screenshots below that look faded. Then after about 10 minutes the colors come back.
I purchased from Sam's club with the warranty. Should I take it back for an exchange immediately? If I do this I lost the $20 XO Skin cover I now have installed on the device. Some may ask if the screen protector could be causing the fade. I guess it could be but why would it then come back later? Should I just power it down and wait for a day to see if its just an anomaly?
Both Good and Bad pictures attached below, should be fairly obvious which are good and which are bad.
Please HELP.
Click to expand...
Click to collapse
Mine just started doing this today. Anyone sent theirs back for a replacement?
Sucks cuz I live in Japan.
Also, once the screen protector answer was given that, no, it's not your protector, why were there 10 answers about replacing the damn screen protectors?
Sent from my Nexus 7 using xda app-developers app
Mine is on its way back for replacement.
Google didn't even question me about it or try do any troubleshooting. Just sent an RMA email and UPS label email to me.
Makes me believe that they know about this issue and just go ahead and send a new one out.
Sent from my SC-02C using xda app-developers app
Guy guys it's not your tablet your wasting your time sending it back it's confirmed as a tegrachip problem there is a fix on this forum but you need root.Your find your replacements will be the same just have to try the fix or sit tight and wait for google to address the problem via ota update sometime soon.
I tried the "fix". Didn't work. Google didn't even try to get me to troubleshoot. I told them the issue with a pic attached and got the RMA instructions back. They know there's a problem and they are not trying to help anyone fix it.
Sent from my SC-02C using xda app-developers app
I like the display but noticed a difference in color. I'm not sure if its because I'm comparing it to my one x. I want to try the "fix" but I'm holding off a little to see whether Google sends out an ota soon.
Sent from my Nexus 7
rushter said:
I tried the "fix". Didn't work. Google didn't even try to get me to troubleshoot. I told them the issue with a pic attached and got the RMA instructions back. They know there's a problem and they are not trying to help anyone fix it.
Sent from my SC-02C using xda app-developers app
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Got my RMA'd Nexus back today. Rooted already and tried a YouTube video. No problems at all. Yet.
Sent from my SC-02C using xda app-developers app
Umm mine does this.. Noticeably after playing the included transformers video, the screen will be faded for around 10 seconds.
I'm inclined to think it's a Tegra 3 problem. I remember reading about 6 months ago that the upcoming Tegra 3 chip was meant to dynamically adjust the backlight while playing videos, for power saving.
It's probably just this backlight adjustment system glitching up and not knowing what to do after a movie is exited. Doesn't really explain why it's happening for sleep wakes though
Edit:
Managed to find the exact article I read, was longer than 6 months ago lol.
The technology is called DIDIM and Jen-Hsun described how it works. “It’s the ability to per pixel, per frame, per scene to modulate the backlight so quickly that we over a long period of time, reduce the amount of backlight intensity and backlight energy by nearly half. We save as much power in the backlight without changing the visual fidelity at all to save, essentially, the entire power used by our chip.” NVIDIA says your eyes see the same color temperature, so you can’t tell the difference.
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source: http://androidandme.com/2011/11/new...dim-technology-reduces-backlight-power-by-40/
So after 4 exchanges I was happy when I opened the box and found it didn't have screen lift, the speakers worked great, and it didn't flicker.
After using it for awhile I noticed new problems never experienced before...
1) It wouldn't shut down completely. You could power it down, but it wouldn't turn on unless you held the power button for over 10 seconds to force a restart or if you plugged in the charger the screen wouldn't come on showing it was charging. It seemed to happen most of the time, but sometimes it would shut down like it should.
2) The touchscreen would become laggy/unresponsive after awhile. This mainly happens while playing games such Nova 3, the screen becomes unresponsive and makes it impossible to play the game. Or it happens while browsing in Chrome, it takes a couple swipes to move around the screen or when you try to input something on the keyboard it will miss every other key press.
3) If I installed certain programs Wifi performance would die. For whatever reason when I installed Dropbox wifi performance on my N7 would suffer. Instead of getting steady downstream speeds it would be very slow and constantly pause during a download. I saw this anytime downloading an app in Google Play or it was impossible to watch anything on Youtube.
Tried doing a factory reset twice to track down the problem and it came back each time. Did a goog search and found many other people were dealing with the same problems so it isn't me.
The Google rep felt it was a hardware issue so they're sending me another N7... at this point I don't care if the next one has screen lift, if it doesn't have the above problems I am living with it.
The non responsive touch issue is a pain. Exchanging mine tomorrow. I canfix screen lift, but the lack of response, i cannot.
iPad killing Nexus 7. Balls to the walls with 1.8Ghz.
rebel1699 said:
iPad killing Nexus 7. Balls to the walls with 1.8Ghz.
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I have mine of to 1.8, don't really notice a huge difference from it being at stock
Sent from my Nexus 7 using XDA Premium HD app
I received my second replacement abut 17 days ago (which I'm using now) and thought everything was OK until I noticed the screen lag/unresponsiveness and the headphone output doesn't work properly
Sent from my Nexus 7 using xda app-developers app
I have a new n7 with no problems at all no screen lift all I did was fit a screen protector on the front and buy a yobo high quality case for it loving it got from Currys uk.
I've actually just contacted Google about returning mine due to a screen issue, at first the screen was semi responsive, then stopped working completely, no longer can i control the device unless i fully remove the back, or have the lower left portion of the back lifted while I'm using it. I've contacted Google about an exchanged and am now waiting on a response.
The screen does not respond, if I go to the main screen and put the back on, it registers a constant touch on the lower left side.
I have tried developer options, hard/soft reset, factory reset, etc.
I am unsure about what to do other than what I have but it's clear that this is a hardware issue. I am no longer willing to use the N7 I have because it literally feels like it's falling apart as well, with the creaks and such.
Thanks to Walmart and Staples for allowing me to return a total of 5 N7's and finally landing a perfect one. They all hand the common problem like screen lift, unresponsive screen, screen flickering and cracking speaker.
My suggestion is to buy it add a brick and mortar store that has no questions asked return policies, like the ones mentioned. Trust me it at the end it'll all be well worth it.
Sent from my Nexus 7 using xda premium
Returning my 1st one screen lift and wifi issues. Bought from the play store in UK called up and right away they sent a replacement out just send in my old one after I get it. It was a C60 from Ireland so we will see if the next one is a newer batch.
Still on my first. Thank you sams club for getting all the good ones
Sent from my MB855 using Tapatalk 2
xopher.hunter said:
Still on my first. Thank you sams club for getting all the good ones
Sent from my MB855 using Tapatalk 2
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I also got one from Sam's club with no problems
Sent from my Nexus 7 using xda app-developers app
I had two returns to sams. All c60's including the perfect one I use now.
Sent from my Nexus 7 using Tapatalk 2
I have one from Staples bought July 18th that is perfect, a little bit of screen flicker but it's once in a blue moon, haven't seen it do it in a while, it's a c60....my other N7 was bought at Wal-Mart August 4th, c60, nothing wrong at all. As far as I can tell from doing the bezel test it's perfectly flat, no lift on either one. I push down on the left side where people say the lift starts and it doesn't make any noises on either one. If I do have it it's pretty minor, as some people are saying we "all" have lift in some way. I'm just not seeing it...and I have a blurex case that doesn't cover the bezel at all, so I can see the edges at all times. There are some c60' s that are good out there. Heck, I've been reading on here people having major screen lift with the c80 batches.
Sent from my Nexus 7 using xda premium
Personally, I really don't think it really matters *where* you buy it... Chances are probably better that you'll get a "good" one with the later serial numbers, but as we've seen, even some of the newest serial numbers can have problems too...
Shame on Asus for such a lack of Quality Control, but it is a great little device if you get a good one though! Extremely fast and stable device...
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
It looks like there is a little piece of foam sliding down over the lens of my front camera. This happening to anyone else? It still takes pictures fine, or seems to. I'm not sure if they are a little bit darker then they should be due to the obstruction. I looked at the moto x teardown pictures on ifixit and there is a little piece of foam around the camera that I think has come dislodged on mine. I'm a little worried about trying to remove the back and fix this myself. Whenever I take phones apart I always scratch or otherwise dent the plastic somewhere. And then there is all the adhesive on the battery to deal with. Hmmm.
Still under warranty?
sent from LenoMoto X
Is shows up on mine to. I was worried about it, but until it affects the camera, I'm not worried.
Sent from my XT1060 using Tapatalk
I'm seeing it as well. Not sure if it has always been that way or if it is a new problem.
Sent from my XT1060 using xda app-developers app
Here is what mine looks like. I just asked someone who got this phone on Friday and they say theirs looks the same. Maybe it is supposed to look like this?
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Mine looks exactly the same, white Verizon model.
Sent from my XT1060 using xda app-developers app
Same with mine. Bought second hand, ATT version.
Interesting, my MM Moto X is doing something similar. it hasn't slid down as far as what you all are seeing, but it has moved since I've received it. Doesn't affect images at all, and maybe even helps with light flares and stuff.
Wow mine is like this also
Sent from my XT1056 using Tapatalk
Mine is slightly off center but nowhere near as bad as the one in the pic. Warranty exchange?
Sent from my XT1060 using Tapatalk
Wo, I didn't actually expect anyone else to have this problem. So who's brave enough to open their phone and investigate?
Here is the pic from ifixit showing the foam around the camera. That is what I think is sliding down.
http://d3nevzfk7ii3be.cloudfront.net/igi/BuJsJqwbS1ZlXUgq.huge
I haven't seen the problem on any of the chinese assembled Moto X's yet.
Steve-x said:
I haven't seen the problem on any of the chinese assembled Moto X's yet.
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You also see a lot less of them plus it could be an issue that's been fixed.
Sent from my LG-LS980 using Tapatalk
Guitar pick, ifixit teardown video and be careful with the adhesive on the NFC. Then move the foam and put the cover back on. The back is so easy to swap on this phone.
Sent from my XT1053 using XDA Premium 4 mobile app
I have the same exact issue. I purchased the phone in November and didn't notice the issue until about a month later. About a week ago I decided to try my luck and see if there was anything Moto would do. I chatted with a rep online and he said it would be covered under manufacture defect and started the return process. I just have to return the old phone once I receive the new one. So if you don't want to risk your warranty or anything just call them up and see if they will work with you.
Confidentuno said:
I have the same exact issue. I purchased the phone in November and didn't notice the issue until about a month later. About a week ago I decided to try my luck and see if there was anything Moto would do. I chatted with a rep online and he said it would be covered under manufacture defect and started the return process. I just have to return the old phone once I receive the new one. So if you don't want to risk your warranty or anything just call them up and see if they will work with you.
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They give you a new phone or a refurb?
Sent from my XT1060 using Tapatalk
teookie said:
They give you a new phone or a refurb?
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It will be a new one. They emailed me a code to build a new one, I'm just waiting for it to be delivered.
Same here. Motorola sent me a code to build a new phone and just need to return this one after I receive the replacement. They had no issue processing the exchange so they must be aware of the issue.
Makes you wonder what else is floating in there.
Sent from my XT1060 using xda app-developers app
Emailed them and they said they could repair it but there would be a 3 to 5 day turn around time. looks like I'll be fixing it myself.
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Mine is coming down too (from the top of the camera). My first Moto X had a misaligned (crooked) screen and also a front camera that was offset to the left a lot.
It's not affecting the camera yet. I have a feeling it will eventually though.
Yeah she was fine for a week.... then after work Sunday it just failed.
No touch less controls, no google now
People can't hear me in calls unless I scream and even then they just great noise
:/
And now I must go a week or two without a phone?
Ugh...
I may go and just buy a nexus 5 just to not wait... But I've really loved my Dev edition.
Any one had this problem?
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Locklear308 said:
Yeah she was fine for a week.... then after work Sunday it just failed.
No touch less controls, no google now
People can't hear me in calls unless I scream and even then they just great noise
:/
And now I must go a week or two without a phone?
Ugh...
I may go and just buy a nexus 5 just to not wait... But I've really loved my Dev edition.
Any one had this problem?
Sent from my XT1053 using xda app-developers app
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I was putting my screen protector on and I guess the solution got into the mic. It wasn't working for a few hours. I also had to scream at it to get it to work.
MOTO X Slapped
[email protected] said:
I was putting my screen protector on and I guess the solution got into the mic. It wasn't working for a few hours. I also had to scream at it to get it to work.
MOTO X Slapped
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Yeah I'm just returning mine, I don't have 7 days to go missing work calls :/ , in the mean time I'm going to buy a refurb Nexus 4.
Freaking pathetic that the mic breaks after a week.
They'll overnight a brand new phone to you. Just saying...
Does the phone fill with the water？ Perhaps it's the problem.
Once my phone was taked in water, and I used hair-dryer to make it dry. then it works well now.
I've been through 3 of them and i'm getting my replacement today. I know this sounds silly but ,but diid any of you happen to have just put on a screen protector? I ask because to forums ive seen recognize this as the problem. defective screens.
I had the same problem, but I had my X since November and all of the sudden it went bad. People couldn't hear me on calls, no Google now either it was just dead.
Went to Verizon store they checked the phone and decided to send me a replacement.
I got my replacement 3 days later and guess what FREAKING same problem with the replacement phone, it came with a broken Mic. Went back to Verizon and now they are sending another replacement. I don't know what's the deal with the microphones. For me it seems that the opening it might be too exposed to dust and with time this gets into the mic. I might get my replacement today.
Sent from my GT-P3110 using Tapatalk
Did any of you try using compressed air?
Why on earth did this moderator '' ghost '' think my thread about my phone falling down the toilet and me asking for assistance was '' off topic '' and was subsequently closed, seriously mate your well out of order closing that thread it's as relevant as any thread, I only hope something like this nightmare never happens to you!!!
Anyway again I'll start what is a very relevant thread, long story I dropped my One in the toilet managed to scoop it out straight away and it continued to work, woke the following morning and phone was dead but after charging it booted up but wouldn't recognise my SIM card so tried another SIM and won't accept that either.
Came home to find the phone dead it was on 78% battery last night after charging it, screen is washed out too as you'd imagine , so charged it and it has rebooted several times since but booted up eventually, but will not recognise any SIM I put in.
I recall reading a thread on here before saying if you put the phone in a bag of rice that sometimes works so will be doing that I do have insurance but if at all possible I'm hoping to rescue this phone.
I'm asking for any assistance from anyone who was unfortunate enough to be in the same situation.
DO NOT LOCK THIS THREAD it's as relevant as anything posted on here.
Thank you.
Sent from my Nexus 7 using Tapatalk
Hello, I have htc one which doesn't recognize sim cards, but not because of water damage:laugh:
To fix/change it, you should disassemble almost everything - it's under screen.
here is more info
Thanks mate but I'm no good when it comes to this type of thing, software I'm OK with but not the hardware side of things.
Sent from my Nexus 7 using Tapatalk
jonny68 said:
Thanks mate but I'm no good when it comes to this type of thing, software I'm OK with but not the hardware side of things.
Sent from my Nexus 7 using Tapatalk
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Me too. I'm afraid of teardown.
What will you do?
I've no idea mate, the phone now bizarrely won't turn off, I've left it in a bag of rice so will check tomorrow night and see if that done any good.
I put in a claim on my insurance as and its been accepted but have to pay an outrageous €95 excess which I could really do without, using my Moto G as a spare but badly miss my One.
If anyone has any suggestions feel free to post.
Sent from my Nexus 7 using Tapatalk
jonny68 said:
I've no idea mate, the phone now bizarrely won't turn off, I've left it in a bag of rice so will check tomorrow night and see if that done any good.
I put in a claim on my insurance as and its been accepted but have to pay an outrageous €95 excess which I could really do without, using my Moto G as a spare but badly miss my One.
If anyone has any suggestions feel free to post.
Sent from my Nexus 7 using Tapatalk
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to be completely honest if your phone was usable when you scooped it out of the toilet, you should have IMMEDIATELY turned it off. and stuck it in a bag of rice for like a week. the reason your phone went all wonky after is probably because there was some left over water inside the phone and as you were using it, it probably moved around and shorted something.
I was in the pub at the time and very drunk.
It's not looking good at all though, Left in a bag of rice overnight and now the power button won't work, have to keep plugging in USB cable to wake the phone while I bluetooth my photos and videos,etc to my Moto G.
Gonnab just wipe the phone completely after I've taken all I need to take off it and give it to the courier who will deliver my new HTC One after I pay the excess next week (they said I have to return this phone, no idea what they'll do with it)
So thanks anyway but I'm just gonna sell the new one sealed and unlocked and use my Moto G until new HTC M8 is released.
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