Hello,
Yesterday I have received my new LG G Watch R. It was bought by my daughter in Spain, but I live in Argentina.
Just turning on for the first time, and I see that the touch screen does not work. Boot process is OK (LG animation and logo), then I get the "Choose Language" screen, but I cannot choose language, or do anything above this point. I have also checked with my Galaxy Note 4 if it "sees" the GWR, and it does: but I cannot complete the pairing process, because I can´t tap the green button on the watch to confirm the pairing.
In conclusion: the watch seems to be working OK, display is OK, but touch screen does not work at all.
I am investigating if someone has had this problem, and if eventually found a solution.
Any hellp welcome ! Thank you very much.
paggps said:
Hello,
Yesterday I have received my new LG G Watch R. It was bought by my daughter in Spain, but I live in Argentina.
Just turning on for the first time, and I see that the touch screen does not work. Boot process is OK (LG animation and logo), then I get the "Choose Language" screen ... but I cannot choose language, or do anything above this point. I have also checked with my Galaxy Note 4 if it "sees" the GWR, and it does: but I cannot complete the pairing process, because I can´t tap the green button on the watch to confirm the pairing.
In conclusion: the watch seems to be working OK, display is OK, but touch screen does not work at all.
I should return back ... to the retailer Spain, which is costly and will take a lot of time, so I am investigating if someone has had this problem, and if eventually found a solution...
I have seen a Youtube video that disassembling the GWR is not very difficult. I was wondering if it might be a loose connector (the one with the digitizer´s signals). Is it common on smartwatches or cellphones to fail the digitizer like this ? Is it usually a faulty cable or connector, or it is a more complex cause ?
Any hellp welcome ! Thank you very much.
Click to expand...
Click to collapse
I would get in touch with LG's support. If the watch was bought brand new it should be covered under the manufacturers warranty.
Nobody has had this problem ?
Brand new Lg g watch r screen not responding
I have the same problem ,brand new lg g watch r screen not respond to any touch ... Purchased it from Dubai ... Got it to India and opened the box and screen not working ... Am very disappointed ... What's is the solution guys ...
---------- Post added at 05:03 AM ---------- Previous post was at 05:00 AM ----------
Hi
Did u managed to fix the problem of your g watch ?
Kindly reply ...
Give us some directions what to do ...
paggps said:
Hello,
Yesterday I have received my new LG G Watch R. It was bought by my daughter in Spain, but I live in Argentina.
Just turning on for the first time, and I see that the touch screen does not work. Boot process is OK (LG animation and logo), then I get the "Choose Language" screen, but I cannot choose language, or do anything above this point. I have also checked with my Galaxy Note 4 if it "sees" the GWR, and it does: but I cannot complete the pairing process, because I can´t tap the green button on the watch to confirm the pairing.
In conclusion: the watch seems to be working OK, display is OK, but touch screen does not work at all.
I am investigating if someone has had this problem, and if eventually found a solution.
Any hellp welcome ! Thank you very much.
Click to expand...
Click to collapse
paggps said:
Nobody has had this problem ?
Click to expand...
Click to collapse
I do. Just bought it. Don't they test that crap?
Finally I got it replaced by LG Europe. It is working OK so far. However, after few weeks using Android Wear I would like to share my thouthts: a) I think that smartwatches are a great idea; very useful. b) Android Wear is well behind to being a stable and well finished product. It is full of small details that depict this software is not yet mature. c) I hope that us LG Watch R could see an upgrade after 5.1.1 that might fix those datails.
Related
Hi !
Sometimes when I start my watch It starts to blink in dimmed mode. If I touch the screen it stops and I got standby screen but when it goes to dimmed mode it starts to blink again. It can do this for a while and then work great all day whiteout blinking. Some times it has started to blink after I take it of the charge dock. I tried to reset the watch and when I did that it worked for about a week but today it happened again. Did a new reset and removed some apps from it to see if that helps.
Anyone else with this problem ?
Are you using an original watch-face or some 3rd party solution ?
If it's behaving identical while using one of the pre-made faces, you might have a faulty unit.
ro_explorer said:
Are you using an original watch-face or some 3rd party solution ?
If it's behaving identical while using one of the pre-made faces, you might have a faulty unit.
Click to expand...
Click to collapse
I use 3 party watch face. But the strange thing is that my watch works over a week after reset. Maybe it's because I have been doing things with it to much, changing watch faces and so on. Now I have removed some watch face apps to see what happen. It has worked for a couple of days now.
Skickat via Tapatalk
Same for me
My watch R does the same and I'm using the original faces, not a 3rd party one. It started doing this random flashing after about 1 week of use. But I noticed the other night that the charger (the travel adapter that plugs into the wall) was making quite some noise... I'm suspecting it is defective, and that it could have induced the issues on the watch.
Anyhow, contacted LG and am sending the whole package for repair & check, will let you know if the issue disappears. Definitively not acceptable for me to have such a nice smartwatch but behaving like that!
stephclauz said:
My watch R does the same and I'm using the original faces, not a 3rd party one. It started doing this random flashing after about 1 week of use. But I noticed the other night that the charger (the travel adapter that plugs into the wall) was making quite some noise... I'm suspecting it is defective, and that it could have induced the issues on the watch.
Anyhow, contacted LG and am sending the whole package for repair & check, will let you know if the issue disappears. Definitively not acceptable for me to have such a nice smartwatch but behaving like that!
Click to expand...
Click to collapse
Ok, just did a third reset on mine and removed every apps and I also reset android wear app and started over with a fresh start. Now I'm not using any 3 party apps. Will see if it works, if it doesn't I will also make a warranty claim.
Interesting to see what they will do with your watch, please let me know how it works out for you
Skickat via Tapatalk
Sure
fredriks said:
Ok, just did a third reset on mine and removed every apps and I also reset android wear app and started over with a fresh start. Now I'm not using any 3 party apps. Will see if it works, if it doesn't I will also make a warranty claim.
Interesting to see what they will do with your watch, please let me know how it works out for you
Skickat via Tapatalk
Click to expand...
Click to collapse
Will let you know what they did to it. I do hope it's a known issue within LG and that they have a fix! Apart from that, it's an awesome smartwatch and I already miss having all the notifications and voice commands on my wrist! Everybody says Android Wear isn't very good yet, but I find it quite powerful already...
stephclauz said:
Will let you know what they did to it. I do hope it's a known issue within LG and that they have a fix! Apart from that, it's an awesome smartwatch and I already miss having all the notifications and voice commands on my wrist! Everybody says Android Wear isn't very good yet, but I find it quite powerful already...
Click to expand...
Click to collapse
I agree, if I have to send it away I will miss it. I think this is an awesome watch and I really like have notifications on my arm.
Skickat via Tapatalk
fredriks said:
Hi !
Sometimes when I start my watch It starts to blink in dimmed mode. If I touch the screen it stops and I got standby screen but when it goes to dimmed mode it starts to blink again. It can do this for a while and then work great all day whiteout blinking. Some times it has started to blink after I take it of the charge dock. I tried to reset the watch and when I did that it worked for about a week but today it happened again. Did a new reset and removed some apps from it to see if that helps.
Anyone else with this problem ?
Click to expand...
Click to collapse
stephclauz said:
My watch R does the same and I'm using the original faces, not a 3rd party one. It started doing this random flashing after about 1 week of use. But I noticed the other night that the charger (the travel adapter that plugs into the wall) was making quite some noise... I'm suspecting it is defective, and that it could have induced the issues on the watch.
Anyhow, contacted LG and am sending the whole package for repair & check, will let you know if the issue disappears. Definitively not acceptable for me to have such a nice smartwatch but behaving like that!
Click to expand...
Click to collapse
omg...seem like i am not alone...
mine is more like steph case....it will flash most of the time when i took it out from charger when 100% charge....it only flash like 3/4 of the screen. the flash is like max brightness.
initially i thought it only happen when i didnt use the adapter come in the package. but when i now use the original adapter, it still happen.
nothing can be done to stop the flashing until i power off the the watch this is depressing. i bought my watch direct from korea. now if warranty purpose, i will need to return it back to seller in korea.
doki81 said:
omg...seem like i am not alone...
mine is more like steph case....it will flash most of the time when i took it out from charger when 100% charge....it only flash like 3/4 of the screen. the flash is like max brightness.
initially i thought it only happen when i didnt use the adapter come in the package. but when i now use the original adapter, it still happen.
nothing can be done to stop the flashing until i power off the the watch this is depressing. i bought my watch direct from korea. now if warranty purpose, i will need to return it back to seller in korea.
Click to expand...
Click to collapse
Yeah... seems like a common issue if you ask me, I really hope LG knows how to fix this! In my case it was the same: only the top half of the screen was flashing. The other day, even after 2 reboots it kept doing it, quite annoying. I really thought initially that it was related to the travel charger making this frizzle noise, but seeing both your similar experiences, it is probably not related.
Can't you claim the warranty in Singapore? Before you return yours, let's wait and see if they manage to fix mine! :fingers-crossed:
This morning when I took it from the charging it started to flash, continued to do so even after a restart but then I just left it flashing and after a while it had stopped and now it have worked all day so far. Will probably appear tomorrow again. Will do a warranty claim on mine now.
Skickat via Tapatalk
Where did you bought yours? (I see your nickname and signature so I suppose you are in sweden ) ... Mine is from net-on-net. I have no probems with mine, yet, but, just in case things will start to go wrong, I need to be prepared .
As with any new release, looks like there are some problem units in the wild. I returned my first unit which had putty gray white markings on the bezel, flaky bluetooth and unreliable accelerometer and got a new unit with bright white markings, solid bluetooth and reliable accelerometer. Just like my Surface Pro 3. Took 3 units before I got one without bugs.
ro_explorer said:
Where did you bought yours? (I see your nickname and signature so I suppose you are in sweden ) ... Mine is from net-on-net. I have no probems with mine, yet, but, just in case things will start to go wrong, I need to be prepared .
Click to expand...
Click to collapse
Yes, I'm from Sweden Hello fellow countryman . I bought mine on netonnet to. Today I had a email conversation with there customer support and they will send me a return box now so I can send it to them. Hopefully they just switch it for a new one but they don't have any in store right now.
mitchellvii said:
As with any new release, looks like there are some problem units in the wild. I returned my first unit which had putty gray white markings on the bezel, flaky bluetooth and unreliable accelerometer and got a new unit with bright white markings, solid bluetooth and reliable accelerometer. Just like my Surface Pro 3. Took 3 units before I got one without bugs.
Click to expand...
Click to collapse
Yes, **** happens. Some time you just have to get a broken device.
fredriks said:
... but they don't have any in store right now.
Click to expand...
Click to collapse
Damn early adopters ... they are emptying the stocks
Lycka till!
ro_explorer said:
Damn early adopters ... they are emptying the stocks
Lycka till!
Click to expand...
Click to collapse
Tack !
I will update this thread when this matter is closed
fredriks said:
Tack !
I will update this thread when this matter is closed
Click to expand...
Click to collapse
yes, please let use know if this is consider defective....or they is a fix for it....gotta start preparing it for rma then
lucky i foudn this page - thougth i was the onyl one with this problem where after i pull it off the charger it will start flickering until i do a few resets. really frustrating.
please do keep me updated if you guys hear back from LG - i have sent them an email of my own and will do the same.
thanks.
jazeng said:
lucky i foudn this page - thougth i was the onyl one with this problem where after i pull it off the charger it will start flickering until i do a few resets. really frustrating.
please do keep me updated if you guys hear back from LG - i have sent them an email of my own and will do the same.
thanks.
Click to expand...
Click to collapse
yup..mine always happen after 100% charged and then undock it from docking.
then if you touch the screen or touch the button then it will flicker.
but there is once ...the flicker just happen out of no where...fortunately i just step out from cinema hall...else it will be super embarrassment..
Here is a short video of my symptom, this is right after I toke it of the charger
https://www.dropbox.com/s/msltd8uocgwlxxi/MOV_0004.mp4?dl=0
This is not the worst scenario, when it is at its worst you can't see anything, it just flickers
Hello all
My watch has developed a strange display scrolling problem when active watchface is displayed since lollipop update.
Please see the following video to explain the problem.
Have tried to reset via the menu to fix the problem . after reset it works for a few minutes but then it comes back. I feel this is a software fault
Any ideas chaps?
Thanks
PebbleBed said:
Hello all
My watch has developed a strange display scrolling problem when active watchface is displayed since lollipop update.
Please see the following video to explain the problem.
Have tried to reset via the menu to fix the problem . after reset it works for a few minutes but then it comes back. I feel this is a software fault
Any ideas chaps?
Thanks
Click to expand...
Click to collapse
bro..im having the same issue..have u manage to rectify it?
I was advised by LG support to return it to the distributor
they initially told me to go back to lg but in the end they gave me a RMA
Now waiting for a repair or replacement watch. Fingers crossed
I had the same symptoms as well. When through LG's customer service to get an "RA" number. I was pleasantly surprised that LG provided pre-paid shipping through FEDEX. I received it back in a little over a week. It appears to be a new watch altogether, as the the front display didn't have the screen protector I put on it, as well as the band looking pristine. So it appears that this wasn't a software issue, but a hardware failure. It was surprising that it didn't have the latest firmware installed, but I'm still happy I have a functional LG Watch R back again! Make sure you keep the invoice/receipt to provide proof of purchase for free warranty service.
I have the same problem in my particular case happen after flashing the Urban ROM ... also think is a sofware problem ... any suggestion, i dont live in the USA and sending the watch to warranty will take months....
How to fix it?
Sorry for popping this thread. I have the same issue. My watch is 10 moth old. I tried to contact LG USA support, but for some reason they don't take responsibility for it. I definitely got my lesson regarding LG support
Did anybody managed to fix this problem? As for now I have $$$ brick
My watch has now developed this problem too but i am on marshmallow.
Would flashing 6.0.1 on the watch fix it does anyone think?
I cannot bring it back to LG as i bought it second hand
Any ideas to fix would be greatly received
I have the same problem, Did anybody managed to fix this problem?
I had the same issue. To solve the problem you need to remove the mainboard from your watch and do a reflow procedure with the mainboard.
A simple way to do it is to put the mainboard in a oven and heat it op to about 100 degrees celsius for about 5 minutes. Remove it from the oven and let it cool down.
Assemble your watch and power up.
problem solved
rijkerhc said:
I had the same issue. To solve the problem you need to remove the mainboard from your watch and do a reflow procedure with the mainboard.
A simple way to do it is to put the mainboard in a oven and heat it op to about 100 degrees celsius for about 5 minutes. Remove it from the oven and let it cool down.
Assemble your watch and power up.
Click to expand...
Click to collapse
You are the best, my friend, precisely the problem solved in this way.Thank you very much. :good:
Hi all,
Got this LG G Watch R from my dad 3 months ago as a present. Since yesterday it's screen has got stuck: only noise and nothing else.[emoji16]
Unfortunately I could not find the bill to make use of the 2 years guarantee by LG, though I still hope LG will accept my request. This because father deseased in the meanwhile and found no such documents/bills. [emoji17]
I'm still corresponding with LG about this issue. Especially the fact that a 300 Euro product from a manufacturer who is claiming this is the best smartwatch on the market, is useless after 3 months is really frustrating!!![emoji35] [emoji22]
Nevertheless I want to ask you if there is a solution to resolve this screen issue by my self? Is there any?
I can imagine factory reset will help...but screen is not readable thus I can't open the menu item 'factory reset' [emoji22]
Thank you all in advance for your tips and answers!
Regards, Kurrrry from Netherlands
If what you are describing is what I think it may be, you might want to try forcing the watch to reboot, and see if that makes a difference. I have found a couple of watch faces that have caused this problem, and a forced reboot made the screen visible long enough for me to change the watch face.
To force a reboot, simply poss the button on the side, and hold it in until a reboot occurs. Mine takes ten to fifteen seconds for this to happen.
Hope that helps!
Unfortunately this didn't help Thanks anyway!
http://forum.xda-developers.com/g-watch-r/help/screen-dead-t2989122
check this. RMA is the only option.
Hi dear XDA members,
I have some problem about my Note 5. I bought my phone 17 days ago. It is genuine. I was walking. And weather was sunny. I opened my phone and tried to call someone. Brightness was %100 (manual). I saw, Light Sensor worked (more Brightness). And Promixity Sensor worked too. Because, I was speaking with friend. I finished my call then I looked the screen:
What the….. Screen turned a green, purple, pink, black, gray, navy blue hue. I shocked and I got screenshot, then restarted Note 5. I check the screen when restarted. It was okay. I opened the screenshot for check it too. SS was ok too. This is my 1st problem. And i didn’t see this again.
Now, a 2nd problem in same day:
I’m using Swiftkey app with gray keyboard theme. I was chatting with friend. I called him (weather was sunny again) and turned back to keyboard.
What !? Gray keyboard turned a greenish hue. And I check my wallpaper (i was gray too). Its bottom lines turned a greenish hue too. Then I restarted phone and problem finished again.
Later, I called Customer Service Representative of Samsung. I explained all problem. She told me: “Format your phone. If problem isn’t finish, bring phone to service.”
Then, I formatted phone. Tested it many time. And there is no problem for 6-7 hours. BUT… I got the problem again. But I found some interesting tips to check the problem.
1. I checked *#0*# . And everyting is okay.
2. I opened my wallpaper in “Gallery” . And bring its top line to bottom line. So, gray was gray. But wallpaper’s bottom line was greenish on desktop. So, i think this isn’t Screen Panel problem. Looks like graphic bug. (Btw, notification bar's background was greenish too.)
3. I tried to active Light Sensor without “Calls” . And there is no problem about colors. Only in “Calls” . Looks like graphic bug with “Calls”
4. I didn’t restart my Note 5 when i got the problem again. I tried to lock off / lock on. And I saw: Screen turned to normal.
So, friends.. I think i will bring phone to service for research this problem. But I’m not sure. Problem looks like software bug. OR HARDWARE ? And maybe GPU problem ? (I didn't get problem in games, apps, etc.) I’m Confused…
Please help me. Must i go to service ? Or wait for new update etc.
P.S: My English isn’t so good i think. Thanks for understanding and helps.
Is my topic visible ? I'm new in forum.
Since this is a defect in their part, it should be covered under warranty. Just send it in, it is most likely a problem with the GPU or other component if even a format didn't fix it. If it was a software bug, the problem would be more widespread. It should be free of charge though because it isn't due to your use
Brinith said:
Since this is a defect in their part, it should be covered under warranty. Just send it in, it is most likely a problem with the GPU or other component if even a format didn't fix it. If it was a software bug, the problem would be more widespread. It should be free of charge though because it isn't due to your use
Click to expand...
Click to collapse
Thanks for reply mate. I called customer service representative again. He told me: "If your phone is defective, we'll give you new Note 5 or you can take your money back. This is for new purchased phone (in 1 - 30 days)"
I will bring phone to service tomorrow. But I will be sad, if they tell me "it is software problem." I don't want to give my phone for nothing. But I don't have another way.
TY again.
Hi again mates !
I got the phone from service yesterday. They found nothing (very funny).
I spoke with employee :
* M = Me
* E = Employee
M: Did you open the phone's case for check the problem ?
E: No, I can't open the phone. This is risky.
M: So, How did you understand there is no problem ??
E: I think you used the phone as obsessively.
M: Wait. Did you tell me "obsession" ? I saw the problem with my eyes !
E: Mr. Cpt. Price, I mean: Don't care about it. Just use the phone. I used your phone for test. I saw nothing. You must take a video if you see problem. So, we can send it to SAMSUNG as proof.
M: You are very funny. I saw truth today. I saw Samsung's quality. Give me my phone.
So, guys I got the phone. And I'm using it with %98 brightness on a sunny day. So, there is no problem for now. I took that problem with %100 brightness on a sunny day. If i get that problem, I press lock off / on button. And problem is being finished.
I think I won't send it to service again. I won't spend my time for nothing. Sad but true: Apple is better than Samsung about satisfaction of service.
I will use the phone and if see a serious problem, i will go to service then.
I think that was a software problem or bug. What is your thought and advice ?
Regards...
Do you have any idea ?
Blair Miller said:
Since you only brought the phone 17 days ago, may be you could to change a new one in your supplier?
Click to expand...
Click to collapse
They told me: We need to find a problem for change the phone. So, we can show proof to Samsung.
I don't know, how is Samsung services in other countries. But in my country: Samsung services are bad.
Please assist me in finding information or post on this issue...
Ever since I upgraded my LG G4 (T-Mobile) to Marshmallow 6.0, my Bluetooth turns off after about 10 minutes.
I can actually see the on-off switch in the bluetooth settings app slide to the left!
I checked with T-Mobile, the forums and all the usual sources and could not find anyone having the same problem.
I cleared the cache, and it did not help.
Someone please help me before I buy an iPhone!
Thanks. This is my first post to XDADevelopers. I hope this post is appropriate for this forum.
R
I have exactly the same issue, but could not find a fix so far...
I even sent my phone to be repaired by LG, and it came back with the issue being still there...
This is extremely annoying. Especially since it disconnects my smartwatch every 10 minutes or so, and makes it completely useless.