I'm trying to remotely help a friend with a Nexus 6 stuck in a bootloop. The phone is new, just out of the box. He accepted an OTA update before doing anything else, so no USB debugging (or anything else) was set. Now it's stuck in a bootloop.
Is there a step by step guide available to allow flashing a factory image in this situation. Everything I find so far requires USB debugging to be set first. Or, are we talking brick? Returning the phone would be very difficult.
Bob Coxner said:
I'm trying to remotely help a friend with a Nexus 6 stuck in a bootloop. The phone is new, just out of the box. He accepted an OTA update before doing anything else, so no USB debugging (or anything else) was set. Now it's stuck in a bootloop.
Is there a step by step guide available to allow flashing a factory image in this situation. Everything I find so far requires USB debugging to be set first. Or, are we talking brick? Returning the phone would be very difficult.
Click to expand...
Click to collapse
If I were your friend I would put the phone back in the box take it back to the store and demand a brand new one immediately that shouldn't be happening on the stock device
toknitup420 said:
If I were your friend I would put the phone back in the box take it back to the store and demand a brand new one immediately that shouldn't be happening on the stock device
Click to expand...
Click to collapse
Unfortunately, he bought in the US and is now far outside the US. That's why returning would be difficult.
Dam. Can he boot to the bootloader.
toknitup420 said:
Dam. Can he boot to the bootloader.
Click to expand...
Click to collapse
He can do each of these steps but when it reboots after #6 it goes back to the dead robot and "no command"
1. With the phone powered off, press and hold the Volume Down button and the Power button at the same time until the device turns on. You will see the word "Start" with an arrow around it.
2. Press the Volume Down button twice to highlight "Recovery mode"
3. Press the Power button to restart into Recovery mode. You'll see an image of an Android robot with a red exclamation mark and the words "No command."
4. While holding down the Power button, press the Volume Up button.
5. Use the volume buttons to scroll to "wipe data/factory reset" and press the Power button to select it.
6. Scroll down to "Yes - erase all user data" and press the Power button to select it.
Bob Coxner said:
He can do each of these steps but when it reboots after #6 it goes back to the dead robot and "no command"
1. With the phone powered off, press and hold the Volume Down button and the Power button at the same time until the device turns on. You will see the word "Start" with an arrow around it.
2. Press the Volume Down button twice to highlight "Recovery mode"
3. Press the Power button to restart into Recovery mode. You'll see an image of an Android robot with a red exclamation mark and the words "No command."
4. While holding down the Power button, press the Volume Up button.
5. Use the volume buttons to scroll to "wipe data/factory reset" and press the Power button to select it.
6. Scroll down to "Yes - erase all user data" and press the Power button to select it.
Click to expand...
Click to collapse
On the "no command" screen, hold power, push volume up and reenter recovery. Select reboot system. See if the phone boots up.
Evolution_Freak said:
On the "no command" screen, hold power, push volume up and reenter recovery. Select reboot system. See if the phone boots up.
Click to expand...
Click to collapse
Same result "no command"
Bob Coxner said:
Same result "no command"
Click to expand...
Click to collapse
At this point, you must connect to a PC and see if you can get fastboot to recognize the device. Then we can proceed.
Will the Nexus Root Toolkit http://www.wugfresh.com/nrt/ work even though USB debug has not been turned on?
Bob Coxner said:
Will the Nexus Root Toolkit http://www.wugfresh.com/nrt/ work even though USB debug has not been turned on?
Click to expand...
Click to collapse
USB debugging does not have anything to do with being in fastboot or recovery. As long as the proper drivers are installed, your computer can recognize it and you can use fastboot in bootloader.
Related
Hi everyone,
I was so glad to received 5.0 OTA yesterday, and install it immediately (version 22.21.11 after updated). But I experienced a lot of problems, so I went to Moto and they tell me to perform a partition wipe. Here is the thing, after I follow their operation tips, my phone won't show me the secret menu, so I can't perform partition wipe, and my phone just keep doing some weird things like killing the background apps. Most frustrating thing is that I cannot even launch the camera using the magic twisting gesture!
Anyone can get into the secret menu under the recovery mode? I don't want to unlock my bootloader yet. Thx
update: after google for a while, there is a new way to find the secret menu according to shamelin73
http://forum.xda-developers.com/moto-x-2014/help/cache-partition-lollipop-t2939628
What do you mean " secret menu?"
The recovery list?
matt99017d said:
What do you mean " secret menu?"
The recovery list?
Click to expand...
Click to collapse
yeah! the menu to let me do the partition wipe... I press Vol UP key for several seconds and press power key, nothing happened.
When I boot into fastboot I use vol. Up+Down and power for 3-5 seconds.
alan547 said:
yeah! the menu to let me do the partition wipe... I press Vol UP key for several seconds and press power key, nothing happened.
Click to expand...
Click to collapse
Get to your boatloader first, select the recovery tab. Once the android comes up with "no command"
Push the power button first, while doing that, press the volume up.
That'll put you into recovery.
(You don't have to hold the power button for a few seconds...it just has to be pushed first)
Hello all,
I used Mofo to flash Computerfreek274's image 1.5.3a. His thread states that the cache needs to be wiped after flashing. While still in fastboot mode, and after flashing the image, I used the volume keys to select Recovery. Hit the power button and then I have an image of an android that fell over and a red exclamation over it. No text on screen. If I use the volume keys, nothing happens. If I hit the power button the phone turns off.
What step did I miss in the instructions? Or what is the correct procedure to wipe the cache?
Thank you,
the_crowbar
the_crowbar said:
Hello all,
I used Mofo to flash Computerfreek274's image 1.5.3a. His thread states that the cache needs to be wiped after flashing. While still in fastboot mode, and after flashing the image, I used the volume keys to select Recovery. Hit the power button and then I have an image of an android that fell over and a red exclamation over it. No text on screen. If I use the volume keys, nothing happens. If I hit the power button the phone turns off.
What step did I miss in the instructions? Or what is the correct procedure to wipe the cache?
Thank you,
the_crowbar
Click to expand...
Click to collapse
You have to hold vol up for a couple seconds and then hit power at the same time. Then release and you will see the menu.
SOLVED
X_man. said:
You have to hold vol up for a couple seconds and then hit power at the same time. Then release and you will see the menu.
Click to expand...
Click to collapse
Thank you! I have it wiping now. Initially, from a powered off phone, I tried your steps, but that just booted the phone. For other newbies, here is a more detailed process.
WIth the phone powered off, hold Vol-Down, then press the Power button (while still holding Vol-Down). Release both buttons. Fastboot mode starts. Use vol (arrow) keys to select Recovery mode, then pressed power button. Motorola logo appears, and then the android with the red exclamation mark. No text on screen. Hold down Vol-Up for a few seconds, then press power (while still holding Vol-Up).
Now there is text on screen. Use vol keys for arrow button and highlight "wipe cache partition." Use power button to select this option.
Screen changes to Android standing up with a blue bar at the bottom of the screen.
Now wait. Other threads have stated the wipe may take 30 minutes to complete. Phone should power off once wipe is complete.
Thank you,
the_crowbar
Just an update, my wipe completed. It did not take very long. The phone restarted on its own and came right up. Everything working at this point.
the_crowbar said:
Thank you! I have it wiping now. Initially, from a powered off phone, I tried your steps, but that just booted the phone. For other newbies, here is a more detailed process.
WIth the phone powered off, hold Vol-Down, then press the Power button (while still holding Vol-Down). Release both buttons. Fastboot mode starts. Use vol (arrow) keys to select Recovery mode, then pressed power button. Motorola logo appears, and then the android with the red exclamation mark. No text on screen. Hold down Vol-Up for a few seconds, then press power (while still holding Vol-Up).
Now there is text on screen. Use vol keys for arrow button and highlight "wipe cache partition." Use power button to select this option.
Screen changes to Android standing up with a blue bar at the bottom of the screen.
Now wait. Other threads have stated the wipe may take 30 minutes to complete. Phone should power off once wipe is complete.
Thank you,
the_crowbar
Click to expand...
Click to collapse
Sorry I should have specified that my instructions need to be done from the dead android screen LOL But glad I could help
My daughters Motorola X 2nd Gen (XT1095) seems to be locked. When you touch the screen all that shows is the time and a padlock. If you try and slide the padlock up, down or to the left or right the date shows at the top and the battery shows but it will not proceed.
Can anyone tell me what may be happening and how to fix it?
Thanks
I would first hold down the power until it turns off. It sounds like a restart is in order
Red_81 said:
I would first hold down the power until it turns off. It sounds like a restart is in order
Click to expand...
Click to collapse
Restarted it several times, results are the same, still locked.
Sorry to hear that. I didn't see it in your post so I started with square one troubleshooting.
How about rebooting to recovery and trying to wipe the cache?
Red_81 said:
Sorry to hear that. I didn't see it in your post so I started with square one troubleshooting.
How about rebooting to recovery and trying to wipe the cache?
Click to expand...
Click to collapse
Sorry, should have said that. How do I boot into recovery and wipe cache?
Thanks
1. Power off the phone
2. Hold volume down and press the power button
3. Press volume down until you get to the word recovery then press volume up
4. When the little android is laying down, press the power button and tap volume up.
5. Use volume down to get to wipe cache partition and press power
Red_81 said:
1. Power off the phone
2. Hold volume down and press the power button
3. Press volume down until you get to the word recovery then press volume up
4. When the little android is laying down, press the power button and tap volume up.
5. Use volume down to get to wipe cache partition and press power
Click to expand...
Click to collapse
Did all that and still same, I noticed that when it comes up in the boot mode (holding down the vol button) that one of the items listed says "Device is LOCKED. Status Code: 0
billsteiner said:
Did all that and still same, I noticed that when it comes up in the boot mode (holding down the vol button) that one of the items listed says "Device is LOCKED. Status Code: 0
Click to expand...
Click to collapse
That just means the bootloader is locked. It has nothing to do with the problem you're having. Try a factory reset if wiping caches didn't work.
Sent from my XT1095 using Tapatalk
Get the phone to the bootloader. Open a cmd on your computer and type MFASTBOOT ERASE USERDATA. that'll factory reset it for you.
matt99017d said:
Get the phone to the bootloader. Open a cmd on your computer and type MFASTBOOT ERASE USERDATA. that'll factory reset it for you.
Click to expand...
Click to collapse
Finally got it to factory reset but still problems. Called Motorola and they are doing a replacement. Thanks for your help it was really appreciated.
My phone was frozen when I was taking a video,
then I forced restart the phone by pressing power button until it restarted.
However, my phone stuck at the android logo for a quite long time with the screen on, so I decided to do a factory reset.
I have tried the following steps on my friend's phone as we bought exactly same phone,
and succeded at first attempt.
1, volume down + power button goes into boot options.
2, then android logo, then about 2 seconds later, dead android guy would appear.
HERE is my phone's problem:
in this step after showing android logo, my phone would vibrate once and then just gone black,just like turning off. NO DEAD ANDROID GUY showed up. Certainly would not be able to do the rest steps.
I have searched and tried so many methods that others used when they could not get into the bootloader. NONE of them succeded.
So I need help, guys.
Anyone got any ideas.
Thanks in advanced !!!
no one ?
I guess I had to bring it to the store for repairing.
bluecard said:
no one ?
I guess I had to bring it to the store for repairing.
Click to expand...
Click to collapse
1. power button + volume(down) button
then in bootloader menu:
2. volume(down) button to goto down to 'recovery'
3. volume(up) button for selecting it
Alternative I would try this:
power button + volume(down) button
then in bootloader menu stay here connect usb and use fastboot on pc.
fastboot flashall factoryImage ????
bitstra said:
1. power button + volume(down) button
then in bootloader menu:
2. volume(down) button to goto down to 'recovery'
3. volume(up) button for selecting it
Alternative I would try this:
power button + volume(down) button
then in bootloader menu stay here connect usb and use fastboot on pc.
fastboot flashall factoryImage ????
Click to expand...
Click to collapse
post in right forum........... see my signature for 5.0.2 easy installer or search for my kitkat version in xt1068 forum
Hello. So a while back I got a Fire 7 5th Gen tablet for Christmas. I rooted it using KingRoot downloaded from Chrome, then one day I was so stupid, you know how many places tell you to not install TWRP. Well, I did it anyway, and while booting to it, it shut off for a couple days. When I was finally able to get it back on, well on first hand, I don't think it's in a bootloop, but it will show amazon, the fire goes on longer that normal (about a minute), then after that's done it just shows a blank screen with only a tad bit of light with it. Please, help. I also have a Fire HD 7 that I can't get past the password because I accidentally erased the keyboard and it won't pop up and another fire 7 that will show amazon, shuts off, shows amazon, cuts off, and continues in the same sequence. Any ideas?
Restore the newest firmware.
Pix12 said:
Restore the newest firmware.
Click to expand...
Click to collapse
hi! I have the same problem when my unrooted fire 5th gen suddenly froze and I got black screen, how do i do this?
I'll look for the link after this initial posting and add it after. Download the proper firmware and place the .zip into the same folder as platform-tools (the folder you use to use ADB.) Follow the steps below first, to possibly resolve issues before flashing firmware.
1) power down device. If you can't, press the power button and hold until device turns off.
2) When it's off, first press the volume down button and hold it, then press and hold the power button until the recovery screen comes up.
4) Scroll to 'wipe cache partition.' Select it with the power button. You won't lose any user data or files, yet.
5) Select reboot.
6) If problem is still there, follow steps 1-2 again.
7) Scroll to factory reset and select with power button. You WILL lose all user data and files.
8) Wipe cache partition again (I do this often if I go through resets).
9) Select reboot.
10) If problem STILL persists...Repeat steps one and two. Plug in tablet to PC. Select "make an update vis ADB" or something similar.
11) type: adb sideload xxx.zip (x being the firmware file).
12) That should do it assuming your device is recoverable.
DragonFire1024 said:
I'll look for the link after this initial posting and add it after. Download the proper firmware and place the .zip into the same folder as platform-tools (the folder you use to use ADB.) Follow the steps below first, to possibly resolve issues before flashing firmware.
1) power down device. If you can't, press the power button and hold until device turns off.
2) When it's off, first press the volume down button and hold it, then press and hold the power button until the recovery screen comes up.
4) Scroll to 'wipe cache partition.' Select it with the power button. You won't lose any user data or files, yet.
5) Select reboot.
6) If problem is still there, follow steps 1-2 again.
7) Scroll to factory reset and select with power button. You WILL lose all user data and files.
8) Wipe cache partition again (I do this often if I go through resets).
9) Select reboot.
10) If problem STILL persists...Repeat steps one and two. Plug in tablet to PC. Select "make an update vis ADB" or something similar.
11) type: adb sideload xxx.zip (x being the firmware file).
12) That should do it assuming your device is recoverable.
Click to expand...
Click to collapse
It doesn't pop up on the computer whenever a plug it in + i can't boot it into recovery, attempting to do so will cut it off and it will cut back on.
WilliamTheKingAS said:
It doesn't pop up on the computer whenever a plug it in + i can't boot it into recovery, attempting to do so will cut it off and it will cut back on.
Click to expand...
Click to collapse
See this thread..
If I recall, I don't think a notice pops up when you plug it in in recovery/fastboot. Try plugging it in and let it get a full charge from a wall outlet. Then try to power it back on into recovery while it is still plugged in. Don't plug it into your PC until you get past the recovery screen and select add update from adb. You might have to do that a few times. I had a similar problem on my XT907 phone where it would reboot every time I got into the recovery screen and I eventually was quick enough to get into fastboot to do what I needed.
DragonFire1024 said:
See this thread..
If I recall, I don't think a notice pops up when you plug it in in recovery/fastboot. Try plugging it in and let it get a full charge from a wall outlet. Then try to power it back on into recovery while it is still plugged in. Don't plug it into your PC until you get past the recovery screen and select add update from adb. You might have to do that a few times. I had a similar problem on my XT907 phone where it would reboot every time I got into the recovery screen and I eventually was quick enough to get into fastboot to do what I needed.
Click to expand...
Click to collapse
No, like I can't get into recovery AT ALL.
Pix12 said:
Restore the newest firmware.
Click to expand...
Click to collapse
I can't get into recovery to do so
WilliamTheKingAS said:
I can't get into recovery to do so
Click to expand...
Click to collapse
I would wait and see if anyone else comments. I have not yet had the unfortunate experience of being totally cut off from recovery. Sorry I couldn't help
I've even tried talking Amazon to giving me a replacement. I'm pretty sure his name was Ajit and he said I was off the 90 day warranty, so sadly I don't even know what to do. I did learn something though. Whilst trying to boot it into recovery it becomes stuck on the Amazon logo. What if it's in recovery, but just not showing any recovery screen. This is all I know what I can do??
So m
So my theory is that there is access to recovery, but when you're in it, it only shows Amazon until you force it off. Could this possibly help anyone fix their own fire 7 5th gen. Because if you find out anything hit me with it. It could be helpful to others reading this post.
WilliamTheKingAS said:
No, like I can't get into recovery AT ALL.
Click to expand...
Click to collapse
There is no recourse if you can not access the 'stock' recovery environment. The persistent Amazon logo simply indicates the device is stuck in the early stages of booting. Sorry for your loss.