Quick question about replacing my note 4 - T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting

My note 4 wouldn't boot up was always rebooting tried everything possible, so I filed a repair request to samsung, I'm sending it back to them to hopefully get a replacement since its under warrant, but the question is will they replace it if its been rooted, before I put it in the box I put the anih firmware back on it that it came with but if they see its been rooted will they still replace it

Just flash a stockish rom. Or Odin to stock + factory reset.

If you dealing with Samsung that will be up in the air. Depends on who gets phone.. Never like dealing with Samsung. U might be better off getting insurance when u get it back
BAD ASS NOTE 4

I really wouldn't worry about it. Flash back to stock. End of story.

BACARDILIMON said:
If you dealing with Samsung that will be up in the air. Depends on who gets phone.. Never like dealing with Samsung. U might be better off getting insurance when u get it back
BAD ASS NOTE 4
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Click to collapse
hopefully they are able to do something with it, it didnt show any signs of water damage and they said it was still under warranty, so i guess i will know when they receive it

Related

T mobile won't replace my Note 4 because it's rooted?

I see a bunch of people who say they get can get replacement phones from t mobile with no hassle even if their knox counter is counted
Long story short, doesn't matter if it's stock or a custom rom, a few of my calls go straight to my voicemail and my phone doesn't even ring or give me a notification someone called. A few other people here had that problem and told me to just get a replacement. I don't care if it's a new or refurbished device but when I called t mobile and asked for a replacement they me to factory reset (which I did) and try turning off VoLTE and everything was going well until I had to open my big mouth and told him I rooted it. He said I am covered by the manufacture warranty if it's not rooted, since I told him it's rooted will they write a note on my account saying my warranty is voided? Do you guys think because I mentioned root, he assumed my device is still rooted?
Should I just call again and try a different person? I don't wanna lie and then have them charge me $699 if I don't tell them I rooted my phone on my 2nd try of getting a replacement....
btort1 said:
I see a bunch of people who say they get can get replacement phones from t mobile with no hassle even if their knox counter is counted
Long story short, doesn't matter if it's stock or a custom rom, a few of my calls go straight to my voicemail and my phone doesn't even ring or give me a notification someone called. A few other people here had that problem and told me to just get a replacement. I don't care if it's a new or refurbished device but when I called t mobile and asked for a replacement they me to factory reset (which I did) and try turning off VoLTE and everything was going well until I had to open my big mouth and told him I rooted it. He said I am covered by the manufacture warranty if it's not rooted, since I told him it's rooted will they write a note on my account saying my warranty is voided? Do you guys think because I mentioned root, he assumed my device is still rooted?
Should I just call again and try a different person? I don't wanna lie and then have them charge me $699 if I don't tell them I rooted my phone on my 2nd try of getting a replacement....
Click to expand...
Click to collapse
simple. factory it back dont root. so its not lying. your device isnt rooted anymore. just dont tell them you rooted. Thats like shooting yourself in the head and praying your still live. Ignore the asshole who told you about noting your account. rooting doesnt break the phone. its already defective. it makes me so frustrated to hear any rep giving the customer the middle finger when they dont understand squat about root. If you are within the 14 day buyers remorse period i suggest you call into that department and get a new one sent out.
If you want to see if that person documented anything on the computer about your root comment call in and ask about the day you where helped by him. ask if the rep can read/look into the comments if there is any notes about your "return status". Try it a couple of times if no rep mentions about any root comment and void warrenty then you are good.
You my friend are definitely a noob. You never ever admit anything. Never. And the proper fix would be for you to call tech support and tell them your phone rings once before voicemail and you wish for them to extend ring time before voicemail. That will fix your issue.
BAD ASS NOTE 4
Your Warranty Is Not Void ...I'm not sure the validity of this but it makes sense per the consumer protections on warranties.
monkeyass408 said:
simple. factory it back dont root. so its not lying. your device isnt rooted anymore. just dont tell them you rooted. Thats like shooting yourself in the head and praying your still live. Ignore the asshole who told you about noting your account. rooting doesnt break the phone. its already defective. it makes me so frustrated to hear any rep giving the customer the middle finger when they dont understand squat about root. If you are within the 14 day buyers remorse period i suggest you call into that department and get a new one sent out.
If you want to see if that person documented anything on the computer about your root comment call in and ask about the day you where helped by him. ask if the rep can read/look into the comments if there is any notes about your "return status". Try it a couple of times if no rep mentions about any root comment and void warrenty then you are good.
Click to expand...
Click to collapse
Just called and the rep said the last thing the note says was to factory restore and see if problem persist. So I guess I'll call in a few days, it's likely a hardware problem anyways
btort1 said:
Just called and the rep said the last thing the note says was to factory restore and see if problem persist. So I guess I'll call in a few days, it's likely a hardware problem anyways
Click to expand...
Click to collapse
It is not but OK replace as you will.
BAD ASS NOTE 4
"told them I rooted it" Lmao. Come on man!
Need help to reroot tmobile note 4
I just upgrade new firmware to Tmobile Note 4.
I tried many time to reroot, but doesn't work.
Anyone know how to fix this problem, please help
Androiduser2015 said:
I just upgrade new firmware to Tmobile Note 4.
I tried many time to reroot, but doesn't work.
Anyone know how to fix this problem, please help
Click to expand...
Click to collapse
You asking in wrong thread. Go read the thread for rooting and walks you thru it.
BAD ASS NOTE 4
I had the same issue when I activated my note 4 with Tmo. Wasn't receiving calls or texts. Called customer service then they ended up creating a tech ticket. Because they couldn't solve it themselves, they told me give them 48hrs. And it'd fixed. After about 13hrs they had it fixed. So give them a call explain your issue DON'T AND NEVER MENTION ROOT. Be persistent don't hang up until you have an answer. And they'll fix it..
Good luck:highfive:
I can't blame them for not wanting to support every newbie that miss flashes or flashes a crappy rom and can't get his dialer or modem to work or some other silly bug.
Like "let me experiment and then let Verizon bail me out with a new phone everytime I can't find my way out of the mess I created"
A simple factory reset should fix all, but some destroy even that ability.
Yes they can reflash but it shouldn't be under warranty.. Should be a fee to bail such folks out... Sorry that's not popular to say but if you owned Verizon, would you do the same?
Buy a car and tear into the engine and screw it up then try to get warranty to fix it!
But I agree, if you own your phone and are willing to sign a disclaimer releasing them from warranty they should remove restrictions.
That still makes them vulnerable to folks messing with the network though.
As long as they can't tie the problem to your mishandling your good.
Perfect example... http://forum.xda-developers.com/showthread.php?p=57360032
windstrings said:
I can't blame them for not wanting to support every newbie that miss flashes or flashes a crappy rom and can't get his dialer or modem to work or some other silly bug.
Like "let me experiment and then let Verizon bail me out with a new phone everytime I can't find my way out of the mess I created"
A simple factory reset should fix all, but some destroy even that ability.
Yes they can reflash but it shouldn't be under warranty.. Should be a fee to bail such folks out... Sorry that's not popular to say but if you owned Verizon, would you do the same?
Buy a car and tear into the engine and screw it up then try to get warranty to fix it!
But I agree, if you own your phone and are willing to sign a disclaimer releasing them from warranty they should remove restrictions.
That still makes them vulnerable to folks messing with the network though.
As long as they can't tie the problem to your mishandling your good.
Perfect example... http://forum.xda-developers.com/showthread.php?p=57360032
Click to expand...
Click to collapse
Your analogy is fatally flawed. I mean it shouldn't even have to be pointed out, it's that flawed. Flawed isn't even the right term.. Asinine? Eh, it's not even worth brainstorming for the proper term.
@telling them you are rooted lmao
I have never called anyone a noob on here before but you sir, is a noob.
And I say this with the most lovable respect. Lol
NEVER...EVER say you are rooted! Do not mutter the word "r" even if you were only rooted for 1 second!
That's not true my first note 4 was rooted and it shows that on their end I didn't even bring it up. The lady told me to restore back to oem spec if I wanted to keep my warranty. I did and called back the next day they sent me a new phone.
JDM Civic EG8 said:
That's not true my first note 4 was rooted and it shows that on their end I didn't even bring it up. The lady told me to restore back to oem spec if I wanted to keep my warranty. I did and called back the next day they sent me a new phone.
Click to expand...
Click to collapse
Yeah they replaced mine =)
JDM Civic EG8 said:
That's not true my first note 4 was rooted and it shows that on their end I didn't even bring it up. The lady told me to restore back to oem spec if I wanted to keep my warranty. I did and called back the next day they sent me a new phone.
Click to expand...
Click to collapse
The only way that happens is if you use the mytmobile app. Which is still your fault. We all know it sends back info to them about root status.
BAD ASS NOTE 4
Sends back more than that... WAY more
Sent from my SM-N910T using XDA Free mobile app
So much for the common (incorrect) assertion the tripping Knox will cause TMO to force replacement through insurance and paying deductible. ?
Sent telepathically
RiverCity.45 said:
So much for the common (incorrect) assertion the tripping Knox will cause TMO to force replacement through insurance and paying deductible. ?
Sent telepathically
Click to expand...
Click to collapse
That is the expected response
Sent from my SM-N910T using XDA Free mobile app

DEFECTIVE?!? Please help! I need your advise.

I bought a brand new Note 4 from my local T-Mobile store. I rooted it, and only added Wanam Xposed.
I used Wanam to hide my root status so that I could use T-Mobiles softcard payment app.
I wanted to sleep for an hour, and I shut off my phone. When I woke up, I turned on my phone, and it got stuck on the white T-Mobile screen.
I could not get by it. I pulled the battery, etc, and it only would boot to the white t-mobile screen,
I was able to restore the phone to original with Samsungs online restoration program.
Here is my concern. Do I have a defective phone? I think I can still return it. (They may charge me $50.00)
The phone works now, but im just worried that I might have a bad one? Could it be defective? or did I cause the freeze by installing Wanam? or something else I did?
I would appreciate your comments and advise since there are many people on xda with much more experience and technical knowledge about this than I have.
Thanks in advance!
Mr Global said:
I bought a brand new Note 4 from my local T-Mobile store. I rooted it, and only added Wanam Xposed.
I used Wanam to hide my root status so that I could use T-Mobiles softcard payment app.
I wanted to sleep for an hour, and I shut off my phone. When I woke up, I turned on my phone, and it got stuck on the white T-Mobile screen.
I could not get by it. I pulled the battery, etc, and it only would boot to the white t-mobile screen,
I was able to restore the phone to original with Samsungs online restoration program.
Here is my concern. Do I have a defective phone? I think I can still return it. (They may charge me $50.00)
The phone works now, but im just worried that I might have a bad one? Could it be defective? or did I cause the freeze by installing Wanam? or something else I did?
I would appreciate your comments and advise since there are many people on xda with much more experience and technical knowledge about this than I have.
Thanks in advance!
Click to expand...
Click to collapse
No need to return the phone, as you were able to restore it. The freeze was likely caused by something you installed that didn't play nicely with another app/program. Fresh install and make sure to pay close attention to what you're putting on your phone, and what settings w/i Wanam may or may not bork something else. Enjoy!
Mr Global said:
I bought a brand new Note 4 from my local T-Mobile store. I rooted it, and only added Wanam Xposed.
I used Wanam to hide my root status so that I could use T-Mobiles softcard payment app.
I wanted to sleep for an hour, and I shut off my phone. When I woke up, I turned on my phone, and it got stuck on the white T-Mobile screen.
I could not get by it. I pulled the battery, etc, and it only would boot to the white t-mobile screen,
I was able to restore the phone to original with Samsungs online restoration program.
Here is my concern. Do I have a defective phone? I think I can still return it. (They may charge me $50.00)
The phone works now, but im just worried that I might have a bad one? Could it be defective? or did I cause the freeze by installing Wanam? or something else I did?
I would appreciate your comments and advise since there are many people on xda with much more experience and technical knowledge about this than I have.
Thanks in advance!
Click to expand...
Click to collapse
You have a defective xposed. No need to return it.
BAD ASS NOTE 4 & GEAR S
BACARDILIMON said:
You have a defective xposed. No need to return it.
BAD ASS NOTE 4 & GEAR S
Click to expand...
Click to collapse
Milagro you aren't telling people to just go return it
nano303 said:
Milagro you aren't telling people to just go return it
Click to expand...
Click to collapse
I only say that when people to stupid to take the advise given to them. Arguing that it can't possibly be the dirty flash they just did. They post to cry not for advice. So I give them what they wanna hear lol.
BAD ASS NOTE 4 & GEAR S
BACARDILIMON said:
I only say that when people to stupid to take the advise given to them. Arguing that it can't possibly be the dirty flash they just did. They post to cry not for advice. So I give them what they wanna hear lol.
BAD ASS NOTE 4 & GEAR S
Click to expand...
Click to collapse
People can be stupid man I agree lol. Do you think it's worth rooting my phone now? Was waiting for lollipop but my new laptop came in and I'm ready to root! Been waiting for 5.0 for a while
nano303 said:
People can be stupid man I agree lol. Do you think it's worth rooting my phone now? Was waiting for lollipop but my new laptop came in and I'm ready to root! Been waiting for 5.0 for a while
Click to expand...
Click to collapse
See this I would say depends. I have had the best battery life ever with stock. I rooted to remove bloat but it broke a lot. They tied everything together. So went back to stock and haven't moved. Gonna stay till official deodex 5.0 drops lol.
BAD ASS NOTE 4 & GEAR S
BACARDILIMON said:
See this I would say depends. I have had the best battery life ever with stock. I rooted to remove bloat but it broke a lot. They tied everything together. So went back to stock and haven't moved. Gonna stay till official deodex 5.0 drops lol.
BAD ASS NOTE 4 & GEAR S
Click to expand...
Click to collapse
Lol Wanam is now updated to work with 5.0. so really, what's a couple more weeks to wait. Don't want to go thru the hassle of downloading the whole update and Odin back to stock. Rather just let it drop via OTA. Honestly my first phone since the Evo I have not rooted yet. It's crazy because once I do. I know it'll be like having a new phone. Can't wait bud!

[Q] Question about ROOTING

I just got my T-mobile S6 (coming from an S5). This is the first time I buy the phone directly from T-mobile and not from a third party. I also signed up for the JUMP program which includes the device insurance. I know that if you root the device it will trip KNOX on it, which I know it affects warranty from Samsung. My question is will have KNOX tripped effect me with T-mobile if I ever have to get the phone serviced or trade it in for a new one?
euklid said:
I just got my T-mobile S6 (coming from an S5). This is the first time I buy the phone directly from T-mobile and not from a third party. I also signed up for the JUMP program which includes the device insurance. I know that if you root the device it will trip KNOX on it, which I know it affects warranty from Samsung. My question is will have KNOX tripped effect me with T-mobile if I ever have to get the phone serviced or trade it in for a new one?
Click to expand...
Click to collapse
I root all of my phones from TMobile and on my Note 4 for example which I used the Warrenty Exchange a couple times due to my camera going bad, I left the phone rooted and with tripped knox and my account never got flagged or anything.
You shouldnt have anything to worry about.
I did always keep a rom that was as close to stock as possible though with root and custom recovery and like I said i never had a problem.
As long as it looks stock with stock boon animations you shouldnt have any problems.
Thats my 2 cents though.
hypersonicx said:
I root all of my phones from TMobile and on my Note 4 for example which I used the Warrenty Exchange a couple times due to my camera going bad, I left the phone rooted and with tripped knox and my account never got flagged or anything.
You shouldnt have anything to worry about.
I did always keep a rom that was as close to stock as possible though with root and custom recovery and like I said i never had a problem.
As long as it looks stock with stock boon animations you shouldnt have any problems.
Thats my 2 cents though.
Click to expand...
Click to collapse
Thanks, that's what I wanted to know before rooting. I'll just flash stock rom back if I ever need to send it to tmobile.
I've returned brand new phones a day later multiple times back to a store Rooted for a different device exchange under 14 day .The counter sales simply don't check anything u keep stock Rom backed up make sure u present it already factory reset in box Already and in the setup screen...
stores care less they just send them back to Samsung as a refurb you say here u go I reset it already .Don't let them do a reset if u can help it
Sent from my SM-G920T using XDA Free mobile app
androidddaaron said:
I've returned brand new phones a day later multiple times back to a store Rooted for a different device exchange under 14 day .The counter sales simply don't check anything u keep stock Rom backed up make sure u present it already factory reset in box Already and in the setup screen...
stores care less they just send them back to Samsung as a refurb you say here u go I reset it already .Don't let them do a reset if u can help it
Sent from my SM-G920T using XDA Free mobile app
Click to expand...
Click to collapse
thanks, that's what I wanted to know.

Frustrated with Note 4

So, I've been using this wonderful device for a while now, since early October. I've finally got it set up the way I like it and all. Now, I'm just flashing ROMs to see which I prefer. Just a few hours ago, I decided to revert to the T-Mobile ANK3 (or AN-whatever) stock ROM because on Lollipop 5.0.1+ the battery dies much quicker than I'd like it to. Yet, that ROM would constantly either:
A) Die whenever it wanted to
B) Freeze and just not respond
C) Require a battery pull
D) Send me to D/L mode with "mmc_read fail".
So I decided to revert back to stock 5.0.1 because I was tired of all the bugs I was encountering with 4.4.4.
Now, every hour or so, the phone dies and gets stuck on the splash screen (with the obvious SEAndroid not enforcing + Set Warranty Bit). Or if it isn't that, the phone just outright freezes when I'm using a light application (i.e. Kik Messenger).
I'm starting to think that my eMMC is dying, because the phone was not acting like this when I first got it in early October. Every once in a while D/L mode keeps repeating my fears. I cannot send it in to Samsung because I already voided my warranty, and I am a prepaid subscriber on T-Mobile. (So, no, T-Mobile will not help me, likely.)
Any ideas on what's happening, or what I should do?
First thing I would do Is flash a different kernel
Odin back to stock and reroot the device. Sounds like something got messed up.
Sent from my SM-N910T using XDA Free mobile app
ShrekOpher said:
Odin back to stock and reroot the device. Sounds like something got messed up.
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
Did that, ended up having the same problems. I said screw it, and am now using CM12.1...
Although I really don't like it (because TW is now a good thing as opposed as to how bad it was on the S3), I'll settle with it. It's not so bad.
---
LMAO OOOOO I LIED TO MYSELF
even CM is force rebooting itself wwwwhat
Why can't u take it in for warranty? Out of warranty they just replaced my note 4 under warranty and it was rooted
sqmala4321 said:
Why can't u take it in for warranty? Out of warranty they just replaced my note 4 under warranty and it was rooted
Click to expand...
Click to collapse
I bought the phone second hand, and it is out of warranty. I can't fork over money right now, as seeing how replacing the eMMC chip is probably expensive. I'll probably find some hackjob way of finding a replacement, or just live with it. I also don't think reflashing the bootloader will help.
Each time I power on the phone, it seems that it keeps getting worse each time. I get the "ddi: mmc_read fail" message more often, and off a cold boot, the phone will not actually boot and I have to battery pull like 2 times before it actually boots. Gee, looks like I'm screwed.
Good news...since they know that the eMMC chip is bugging out, they'll do a free repair. Success! Now, time to go into the repair shop and hope they accept my reference ticket, since I'll be a walk in.
I can't call right now, seeing as my phone has difficulty doing ANYTHING now...
eduardog131 said:
I bought the phone second hand, and it is out of warranty. I can't fork over money right now, as seeing how replacing the eMMC chip is probably expensive. I'll probably find some hackjob way of finding a replacement, or just live with it. I also don't think reflashing the bootloader will help.
Each time I power on the phone, it seems that it keeps getting worse each time. I get the "ddi: mmc_read fail" message more often, and off a cold boot, the phone will not actually boot and I have to battery pull like 2 times before it actually boots. Gee, looks like I'm screwed.
Click to expand...
Click to collapse
actually i am having the same exact problem....i had the tmobile note 4, and its doing the same thing about 1 month ago...reboots, black screens; and all that you have mentioned. so i started to look into rooting/flashing tekxodus hd onto my phone...still the same problem...phones restarts to boot loop time to time...bad screens....i'm still trying to find outwhat the hack is going on...and the phone's warranty expireds about 1 month ago right before the phone start to act up....let me know if you find a solution to that..lol...thanks:good:
---------- Post added at 11:25 PM ---------- Previous post was at 11:17 PM ----------
ShrekOpher said:
Odin back to stock and reroot the device. Sounds like something got messed up.
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
yes, i did that too...odin back to stock, still same problem...my phone was on stock when these problems started. i hoping different roms would solve the problem...so i started rooting and intalled tedxodus and the same problems...hopefully someone could help please.

Will T-mobile able to tell you rooted your phone after you hard bricked it?

So I hard bricked my note 4, nothing works.
I called T-Mobile, they said they will put am insurance on my phone and give me a replacement.
So $8 for insurance and $5 for processing fee.
I only told them the device wouldn't power on, they didn't ask me if I rooted my phone or not.
Today, I got my new phone, and about to send my bricked one in.
So will T-Mobile be able to tell I rooted my phone even after a hard bricked?
Will they charge me if they find out?
I don't think so because the device is unable to boot therefore no trace ever rooted jmo
guccifer said:
I don't think so because the device is unable to boot therefore no trace ever rooted jmo
Click to expand...
Click to collapse
Unless they somehow flash stock and get device to boot up, they can check knox counter
Then the device is not brick. It depends on the brick soft or hard
How do you know the device is bricked?
U can't Odin anything flash nothing like a phone with no soul u can't get the soul back into the phone. Hard brick. Soft brick u can still rivive the phone but idk how never bricked one
guccifer said:
U can't Odin anything flash nothing like a phone with no soul u can't get the soul back into the phone. Hard brick. Soft brick u can still rivive the phone but idk how never bricked one
Click to expand...
Click to collapse
You haven't lived until you've bricked a phone. I have not heard of ANYONE hard bricking a Note 4 yet though.
How was the phone bricked?
Lol I hope I don't brick one lol
ShrekOpher said:
You haven't lived until you've bricked a phone. I have not heard of ANYONE hard bricking a Note 4 yet though.
How was the phone bricked?
Click to expand...
Click to collapse
Wiped everything else beside external sd card through TWRP, then flashed TEKXodus custom ROM through TWRP.
Clicked reboot after it finished, it never rebooted.
I tried everything, no signs of life.
Got a replacement phone through T-Mobile Premium Handset Insurance, have to send the old one back.
Scared they will find out it was customized.
Should I damage the micro USB port on purpose to render it useless?
Kenny243 said:
Wiped everything else beside external sd card through TWRP, then flashed TEKXodus custom ROM through TWRP.
Clicked reboot after it finished, it never rebooted.
I tried everything, no signs of life.
Got a replacement phone through T-Mobile Premium Handset Insurance, have to send the old one back.
Scared they will find out it was customized.
Should I damage the micro USB port on purpose to render it useless?
Click to expand...
Click to collapse
You can't boot into recovery or anything? Does the screen come on at all?
ShrekOpher said:
You can't boot into recovery or anything? Does the screen come on at all?
Click to expand...
Click to collapse
I tried EVERYTHING, no download, no recovery, no nothing.
It's just a black screen.
Think T-Mobile will find out?
Kenny243 said:
I tried EVERYTHING, no download, no recovery, no nothing.
It's just a black screen.
Think T-Mobile will find out?
Click to expand...
Click to collapse
Doubt it. Don't intentionally break it. They may catch you at that. If the screen won't come on you are probably fine. When you connect it to your computer does your pc recognize it? Try that first. Only reason I say that is if I were you I'd want to wipe the data from the phone, otherwise some tmobile tech is going to look at all your picture and everything while they reflash the phone.
ShrekOpher said:
Doubt it. Don't intentionally break it. They may catch you at that. If the screen won't come on you are probably fine. When you connect it to your computer does your pc recognize it? Try that first. Only reason I say that is if I were you I'd want to wipe the data from the phone, otherwise some tmobile tech is going to look at all your picture and everything while they reflash the phone.
Click to expand...
Click to collapse
Ohhh, I'm just scared that I would get charge for it
Going to deny that I modified anything.
Learned my lesson now, not more flashing, I'm too stupid for that, lol.
Being a T-Mobile customer for almost 8 years, hope they were drop the charge even if they do find out.
My computer don't recognize the phone.
I wiped the system and everything before stupidly flashing a custom ROM.
Pretty sure there is nothing on the device.
But my knox is still tripped.
Should I worry about my knox?
I really don't think they'll know/care. I recently jumped from a Note 10.1 with a cracked screen to a Tab S2 in a store ($175 deductible ). The Note was rooted w/ custom rom and I just straight up factory reset it in the store right before trading it in and had no problem at all.
If you're sending it in on an insurance claim I think you might be sending it to Assurion rather than Tmo, who I think cares even less. Either way, you should be fine. Nothing to worry about
Yea what he said
jazzmachine said:
I really don't think they'll know/care. I recently jumped from a Note 10.1 with a cracked screen to a Tab S2 in a store ($175 deductible ). The Note was rooted w/ custom rom and I just straight up factory reset it in the store right before trading it in and had no problem at all.
If you're sending it in on an insurance claim I think you might be sending it to Assurion rather than Tmo, who I think cares even less. Either way, you should be fine. Nothing to worry about
Click to expand...
Click to collapse
But you are doing a jump, and the device is working.
In my case, my phone wouldn't turn on, they might consider it's software problem and check it.
Going to cross my finger :/
Tmobile doesn't ever check for root in any circumstance. They only check if the screen is cracked or if the phone powers on.
It is a possibility that they will check, however it is remote the fact is they've already sent you a new phone.
No, they don't care. I talk to the girl in Tmobile all the time about it and they never check, they are told it doesn't matter. And the fact that I've rooted every person at the stores Note 3 and Note 4 for them.
Kenny243 said:
But you are doing a jump, and the device is working.
In my case, my phone wouldn't turn on, they might consider it's software problem and check it.
Going to cross my finger :/
Click to expand...
Click to collapse
You're all good, breh. I've sent in plenty of rooted phones under warranty and have never been flagged. Nobody gives a d*** about that stuff, they're just trying to get through their day and go home.

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