So Tmobile is sending me out a new unit overnight, "supposedly", since my new GS6 is having issues with the fingerprint scanner.
It stopped unlocking my phone and would crash and tell me to restart my phone. I did that and still wouldn't work. I did everything even a hard reset. It sorta works now but is super slow to unlock.
Anyone else having any kind of issues like this?
Sent from my SM-G920T using XDA Free mobile app
Am I really the only one??
Sent from my SM-G920T using XDA Free mobile app
Lol you might have a hard time getting a lot of responses considering the rarity of this issue. Glad you're getting a new phone though!
v2.2v said:
Lol you might have a hard time getting a lot of responses considering the rarity of this issue. Glad you're getting a new phone though!
Click to expand...
Click to collapse
I know, online I've seen 2 others on other forums with this issue. Just thought after the 10th I'd hear from more people, maybe I am the lucky one with only this issue lol
Sent from my SM-G920T using XDA Free mobile app
I seem to be having the same issue. I just got my phone today.
Kazan22 said:
I seem to be having the same issue. I just got my phone today.
Click to expand...
Click to collapse
I'd try a factory reset and then have it replaced
Sent from my SM-G920T using XDA Free mobile app
I had issues in the beginning, but it was because I wasn't used to using a finger print scanner.
What I have learned:
1) Apply some pressure (I was placing my finger in the sensor too lightly for it to register)
2) Record your print at multiple angles
3) Whatever finger you use the most register it under two difference finger prints
After doing this and getting use to how it works, it hasn't failed on me since.
I am sure that some scanners might be duds, but before wasting time with factory resets and exchanges try the above and see if it helps.
if you use more fingerprints than 1, it will delay more longer
try to use 1 fingerprint only and it will more faster
ipaq_101 said:
I had issues in the beginning, but it was because I wasn't used to using a finger print scanner.
What I have learned:
1) Apply some pressure (I was placing my finger in the sensor too lightly for it to register)
2) Record your print at multiple angles
3) Whatever finger you use the most register it under two difference finger prints
After doing this and getting use to how it works, it hasn't failed on me since.
I am sure that some scanners might be duds, but before wasting time with factory resets and exchanges try the above and see if it helps.
Click to expand...
Click to collapse
Thanks for the tips, definitely useful for sure!!
Unfortunately for me I have done all this too, and I used a 6+ for 3+ months.
Definitely a hardware issue I can assure.
Sent from my SM-G920T using XDA Free mobile app
adidas123 said:
if you use more fingerprints than 1, it will delay more longer
try to use 1 fingerprint only and it will more faster
Click to expand...
Click to collapse
Yep. Make sure you register your (one) fingerprint from a few angles, and it works lightning fast
Related
I noticed that every once in a while, the touchscreen on my Z1 "skips". i.e., if I draw a straight line with my finger, it will actually come out as a few short lines with a break between them.
I notice it most in the pattern unlock screen. I will draw my pattern, but it will connect 2 dots, jump, connect another 2 dots, jump again, until I get the pattern wrong error, and in the second attempt everything is fine.
Has anyone else experienced that?
Distaplia said:
I noticed that every once in a while, the touchscreen on my Z1 "skips". i.e., if I draw a straight line with my finger, it will actually come out as a few short lines with a break between them.
I notice it most in the pattern unlock screen. I will draw my pattern, but it will connect 2 dots, jump, connect another 2 dots, jump again, until I get the pattern wrong error, and in the second attempt everything is fine.
Has anyone else experienced that?
Click to expand...
Click to collapse
This happens every once in a while for me while using Swype keyboard. I thought it was a Swype issue, but if you're having this then maybe it's the phone. Haven't noticed it anywhere else but haven't tested.
Sent from my C6902 using Tapatalk
I have this problem too... I tested it with "touch test", and confirmed my suspicion...
Sent from my C6903 using xda app-developers app
I've run into something like this when trying to pull up the pie menu. Normally, sliding up onto the screen from below will trigger the pie menu to pop up (similar to the default "google now" trigger gesture). Every once in a while it'll instead register as a number of taps on whatever is already on that area of the screen (thus triggering some untended action or link most of the time). Of course it won't happen when I'm trying to reproduce it or running some kind of test, but when I least expect it, it happens again.
To verify this issue you can also try going to: Settings, About Phone (last entry on the bottom), Diagnostics, Test Device, Touchscreen.
If the recorded line really does skip you should contact your reseller/ Sony.
If it is just an occasional error it might be Software and not Hardware related. I have not had this problem yet, though.
Oh finally so it's not me alone. Great phone but this single problem lets it down. I'm suspecting a lot ppl have it and dont realise. Not everyone uses swype keyb or swype pattern unlock.
My suspicion is the sony screen protector fitted at factory. Tempted to rip it off.
Sent from my C6903 using Tapatalk
Hmm strange my phone's been having fur over a day now. I removed the screen protector that came supplied in the box and found the problem still existed. Now I've got a real cheapy one on and swyping has been real good.
Sent from my C6903 using Tapatalk
Hey guys I'm having the same problem, too! Which firmware version were you guys using? Because I think the newest firmware .257 has problems has touch I will try to revert to .524 and update you guys later
EDIT : Okay, I have just went back to 524 firmware to test and I can confirm that the problem still persists.
No problem here, maybe it's related to screen protector?
Ok now
@[email protected] said:
Hey guys I'm having the same problem, too! Which firmware version were you guys using? Because I think the newest firmware .257 has problems has touch I will try to revert to .524 and update you guys later
EDIT : Okay, I have just went back to 524 firmware to test and I can confirm that the problem still persists.
Click to expand...
Click to collapse
Running 257: tried it with screen protector packaged in box plus no screen protector = same problem. Day 2 and still seems ok since installing the cheapest screen protector going
amm009uk said:
Running 257: tried it with screen protector packaged in box plus no screen protector = same problem. Day 2 and still seems ok since installing the cheapest screen protector going
Click to expand...
Click to collapse
Hi, is your problem fixed? havent tried changing my screen guard.
Nope not really even though I was convinced at first. Problem comes and goes randomly.
My real issue is using Swype and it's driving me mad. As a workaround if I use my thumb it works fine. Must be the amount of surface contact while I swype.
Sent from my C6903 using Tapatalk
I confirmed the problem too
Please see this video
ttp://youtu.be/CeAw17LrdKE
Probably it is a cause of a hardware issue.
router0520 said:
Please see this video
ttp://youtu.be/CeAw17LrdKE
Probably it is a cause of a hardware issue.
Click to expand...
Click to collapse
Can't see the video, how does it look like? is it really a hardware issue? if then my phone is hopeless.
Defenetly hardware... The metal frame ruinsvthe touch screen when finger connect them. Some onsulating case will solve this though, not such a horrible hw fault...
Sent from my C6903 using Tapatalk
shteren said:
Defenetly hardware... The metal frame ruinsvthe touch screen when finger connect them. Some onsulating case will solve this though, not such a horrible hw fault...
Sent from my C6903 using Tapatalk
Click to expand...
Click to collapse
where to get an insulating case and what it's made of so I can get it to check if that works
brapicoco said:
where to get an insulating case and what it's made of so I can get it to check if that works
Click to expand...
Click to collapse
Any thing feom plastic that will seperate the body from the screen I think, so you can't short them with your fingers
Sent from my C6903 using Tapatalk
I have mine since end of September & I don't have any problems. Maybe bad batch ?
Sent from my C6903 using xda app-developers app
LahiruRD said:
I have mine since end of September & I don't have any problems. Maybe bad batch ?
Sent from my C6903 using xda app-developers app
Click to expand...
Click to collapse
yes it's a batch problem..
brapicoco said:
yes it's a batch problem..
Click to expand...
Click to collapse
So is hardware problem and will never be fixed?
For few weeks I never saw that problem on mine so I was not worry about it but today I tested few nice games and I realized that after a minute playing the game (Minimotor or HAWX) the virtual joystick stopping working. I have to retouch the joystick with my hand or take off my hand from the phone. All the time.
This is bad, so the Flagship Device is comming to be a Crap Device.
Wee are here too:
http://forum.xda-developers.com/showthread.php?t=2540950
http://forum.xda-developers.com/showthread.php?t=2564985
This camera is frustrating me. I'm trying to cash a check and it's so bad I can't even deposit a check through my mobile bank of America app. Never had this problem on my gs3.
Anyone else having problems with anything like this?
buckley101 said:
This camera is frustrating me. I'm trying to cash a check and it's so bad I can't even deposit a check through my mobile bank of America app. Never had this problem on my gs3.
Anyone else having problems with anything like this?
Click to expand...
Click to collapse
I've deposited at least 5 checks that way, I don't recall ever having an issue.
Clean off the lens?
Might be a problem with your phone specifically. Camera is decent enough for that.
Sent from my XT1058 using xda app-developers app
I deposit checks with mine no problem. Maybe the app is having issues?
Sent from my XT1056 using XDA Premium 4 mobile app
No camera issues here, but haven't done online check deposit.
You didn't happen to mention what version of Jelly Bean you were running.
There was a camera update in 4.2.2 and Verizon has recently released 4.4 KitKat.
Perhaps check for updates if you haven't already.
buckley101 said:
This camera is frustrating me. I'm trying to cash a check and it's so bad I can't even deposit a check through my mobile bank of America app. Never had this problem on my gs3.
Anyone else having problems with anything like this?
Click to expand...
Click to collapse
I had the same problem with the Chase app. The problem is that for some reason, the check gets cut off on the left side even though the whole check is in the viewfinder. I pull back a little more to make sure to get the whole check and it works fine.
clankfu said:
I had the same problem with the Chase app. The problem is that for some reason, the check gets cut off on the left side even though the whole check is in the viewfinder. I pull back a little more to make sure to get the whole check and it works fine.
Click to expand...
Click to collapse
Ahh yes maybe that's it. I'll have to try that thank you
Yeah, its my US Bank app that messes the picture up as well. I deposit my checks all of the time, but it will stretch the picture vertically and shrink it horizontally.
Sent from my Moto X.
My usaa app was pretty fussy with my gnex, but worked on my moto x just fine. Maybe they released a bad update or something?
Sent from my XT1060 using Tapatalk
The Bank of America app just doesn't work right on some phones. It's pretty crappy. Not the fault of the Moto X camera. Never works with my HTC One either. Pretty sure the app doesn't handle cameras with 16:9 aspect ratio sensors correctly.
Sent from my HTC One using XDA Premium 4 mobile app
clankfu said:
I had the same problem with the Chase app. The problem is that for some reason, the check gets cut off on the left side even though the whole check is in the viewfinder. I pull back a little more to make sure to get the whole check and it works fine.
Click to expand...
Click to collapse
I still couldn't get the Chase app to take a good enough picture to deposit, but they just put a new version out that put black bars on the screen to restrict the area of the check image, and it works for me now.
It's not the camera, it's the app. I first started having issues with the BoA app on my Note 2 after an update awhile back. I found that holding the phone about 12" above the check works best. I always have to make sure all the corners are visible, make sure there are no shadows visible, and the check has to be as flat as possible.
clankfu said:
I had the same problem with the Chase app. The problem is that for some reason, the check gets cut off on the left side even though the whole check is in the viewfinder. I pull back a little more to make sure to get the whole check and it works fine.
Click to expand...
Click to collapse
Same here. Other than that it works fine..
I did the diagnostics with the touch screen, and turned out ok, but sometimes I get swype issues that are similar to the touchscreen problem on older Z1's-- you can see the swype drag line break up and I get garbage (2-3 letter) words onto my text fields. If I change hand positions/put the phone down, and retry--swype works fine. Anyone else having similar issues?
recharged95 said:
I did the diagnostics with the touch screen, and turned out ok, but sometimes I get swype issues that are similar to the touchscreen problem on older Z1's-- you can see the swype drag line break up and I get garbage (2-3 letter) words onto my text fields. If I change hand positions/put the phone down, and retry--swype works fine. Anyone else having similar issues?
Click to expand...
Click to collapse
Yep, I am. I think people on the Z1 were having the same issue, but some firmware fixed the problem.
Don_Perrignon said:
Yep, I am. I think people on the Z1 were having the same issue, but some firmware fixed the problem.
Click to expand...
Click to collapse
..the only FW which can fix this problem is .136. Reported it does, but always can be the exception.
Interesting, I'm on fw 14.2.C.0.159 (C6916), and definitely seeing it (device test was ok). I'm going to check another phone at the store...
recharged95 said:
Interesting, I'm on fw 14.2.C.0.159 (C6916), and definitely seeing it (device test was ok). I'm going to check another phone at the store...
Click to expand...
Click to collapse
Yes, you should. BTW, different model different FW, that is why maybe your problem is not fixed yet...
eclyptos said:
Yes, you should. BTW, different model different FW, that is why maybe your problem is not fixed yet...
Click to expand...
Click to collapse
This is correct.
Sent from my C6916 using XDA Premium 4 mobile app
Try the one handed keyboard skin. It works better for me.
Sent from my C6916 using xda app-developers app
man I keep seeing this statement about .136 fixing this problem..it does NOT,believe me know all devices are different but bug still there, you will see eclyptos once ur z1 arrives
Sent from my C6906 using xda app-developers app
feddexx69 said:
man I keep seeing this statement about .136 fixing this problem..it does NOT,believe me know all devices are different but bug still there, you will see eclyptos once ur z1 arrives
Sent from my C6906 using xda app-developers app
Click to expand...
Click to collapse
agree! after flashing .136, problem is still there.
i have already highlight this issue to a sony rep at their forum few days ago. he have already escalated this issue.
Trying to hit the store tomorrow.... But I can't reproduce the error consistently, but I have gotten it to fail on the touchscreen test mainly on the lower half of the screen. And every time, if I reposition my hand, it fixes itself. I do notice more dust on the screen when it has problems.
Makes me think the screen is too sensitive in certain cases (dust, fingerprints,??) , or considering this problem started after I got a very, very fine scratch near the top of the screen....i.e. a scratch on the anti shatter film is creating some problem. I'm getting a zagg screen protector but it would be nice if Sony offered a replacement film.
recharged95 said:
Trying to hit the store tomorrow.... But I can't reproduce the error consistently, but I have gotten it to fail on the touchscreen test mainly on the lower half of the screen. And every time, if I reposition my hand, it fixes itself. I do notice more dust on the screen when it has problems.
Makes me think the screen is too sensitive in certain cases (dust, fingerprints,??) , or considering this problem started after I got a very, very fine scratch near the top of the screen....i.e. a scratch on the anti shatter film is creating some problem. I'm getting a zagg screen protector but it would be nice if Sony offered a replacement film.
Click to expand...
Click to collapse
i play dead trigger 2 in landscape, it also have problem on the upper half of screen.
i always clear the dust before using it. therefore not the dust tat cause the problem.
I accidentally dropped my moto x 2014 while trying to open the front door of my house. It fell from like about 2-3 ft. I have a iblason tpu case and I noticed there wasn't any damage at all to the exterior. A couple of hours later, I just noticed that my screen does not rotate while watching YouTube and browsing in chrome. I have the auto-rotate checked on. I tried and boot into safe mode and still it does not want to rotate. I also downloaded cpu z and there's no data for auto-rotate sensors. I looked online and found that factory reset isn't gonna fix it also. Is there any other way I can fix it myself by opening up the phone and not sending it to Motorola because I bought this secondhand from eBay, but it still has 1 year warranty and I doubt I would be able to use it
Sent from my XT1097 using XDA Free mobile app
I have read of several folks that have fixed this issue by giving their phone a few sharp whacks against their hand or a table.
Solutions Etcetera said:
I have read of several folks that have fixed this issue by giving their phone a few sharp whacks against their hand or a table.
Click to expand...
Click to collapse
Possible a component got lose inside?
Edit: it did work after slapping the back of the phone to my thighs pretty hard
Sent from my XT1097 using XDA Free mobile app
xFuGiToiDx said:
Possible a component got lose inside?
Edit: it did work after slapping the back of the phone to my thighs pretty hard
Sent from my XT1097 using XDA Free mobile app
Click to expand...
Click to collapse
This has got to be a design flaw. My wife dropped her X last night and the rotation was jacked up all day today. Tried to figure it out, factory reset, everything. Then I come here, read you just have to beat the crap out of it and voila...worked like a charm. LOL. Ugh.
For the record, I too dropped my Moto X and the auto rotate stopped working, I gave it a few bangs and it started working again
A stern talk and wagging the finger didn't work? Or a time out?
I plugged my edge into my laptop for the first time today, right away there was a popup stating that there was a update available for my phone. It updated and now my screen rotation works.
So, i guess it was a software issue and not a hardware issue like everyone assumed?
Just thought i'd share for anyone else with their screen not rotating.
How big was the file and what's your build number now?
Sent from my SM-G925V using XDA Free mobile app
I honestly don't know how large the file was, it just started downloading as soon as i plugged it in. Download only took about a minuet. Build number - LRX22G.G925VVRU1AOC3
BTW, I rooted with Pinngpong before the update and i'm still rooted, so this doesn't remove root.
Dinc User said:
I honestly don't know how large the file was, it just started downloading as soon as i plugged it in. Download only took about a minuet. Build number - LRX22G.G925VVRU1AOC3
BTW, I rooted with Pinngpong before the update and i'm still rooted, so this doesn't remove root.
Click to expand...
Click to collapse
That was my next question, thanks! I haven't updated my phone (nor received an update) but our build numbers are the same... strange.
Dinc User said:
I honestly don't know how large the file was, it just started downloading as soon as i plugged it in. Download only took about a minuet. Build number - LRX22G.G925VVRU1AOC3
BTW, I rooted with Pinngpong before the update and i'm still rooted, so this doesn't remove root.
Click to expand...
Click to collapse
Weird, that's the build I'm on but never updated. Got my phone the day it came out to.
Dinc User said:
I plugged my edge into my laptop for the first time today, right away there was a popup stating that there was a update available for my phone. It updated and now my screen rotation works.
So, i guess it was a software issue and not a hardware issue like everyone assumed?
Just thought i'd share for anyone else with their screen not rotating.
Click to expand...
Click to collapse
The fix is making the phone use the gyroscope for screen rotation. If you have a way to check (very difficult 0n Verizon) I bet your accelerometer is still fried. I read on another forum that those who received the "fix" and were able to check their accelerometer found that it was still locked. Si it could be that the hardware is still at fault. ?????
Download Sensor Kinetics on the PlayStore and check your values!
loudaccord said:
Weird, that's the build I'm on but never updated. Got my phone the day it came out to.
Click to expand...
Click to collapse
yeah me too but did hear a sammy rep in a best buy say something about an update for some phones and i assume this person had it waiting for them the whole time but just got it because they state they just plugged it in.
i was hoping it was an update too
fletch33 said:
yeah me too but did hear a sammy rep in a best buy say something about an update for some phones and i assume this person had it waiting for them the whole time but just got it because they state they just plugged it in.
i was hoping it was an update too
Click to expand...
Click to collapse
my phone rotates without the update just fine..
is it only certain people? i have sdm frozen and if all it is is a rotation fix i dont have i will not update
Sent from my SM-G925V using XDA Free mobile app
Lot's of speculation in this article, but my money is on the fast charger as the cause.
http://www.computerworld.com/articl...with-some-galaxy-s6-edge-phones.html#comments
Thankfully within the 14 day return period, I am getting a brand new 128gb model. I'll use an old charger until I see evidence that the fast charger is not the cause. Possibly a combination of that with the kernel allowing the phone to get too hot. I'd like to hear from anyone who's screen rotation works if they use the fast charger that came with the phone or not.
morrowa2 said:
Lot's of speculation in this article, but my money is on the fast charger as the cause.
http://www.computerworld.com/articl...with-some-galaxy-s6-edge-phones.html#comments
Thankfully within the 14 day return period, I am getting a brand new 128gb model. I'll use an old charger until I see evidence that the fast charger is not the cause. Possibly a combination of that with the kernel allowing the phone to get too hot. I'd like to hear from anyone who's screen rotation works if they use the fast charger that came with the phone or not.
Click to expand...
Click to collapse
it is. i work for us cellular and they are going to start rolling out the update tomorrow. it clearly says its only on the edge device and it was caused by the fast charger.. so that article seems accurate
Sent from my SM-G925V using XDA Free mobile app
elliwigy said:
my phone rotates without the update just fine..
is it only certain people? i have sdm frozen and if all it is is a rotation fix i dont have i will not update
Sent from my SM-G925V using XDA Free mobile app
Click to expand...
Click to collapse
i have no idea what the update fixed as my unit came with the OC3
elliwigy said:
it is. i work for us cellular and they are going to start rolling out the update tomorrow. it clearly says its only on the edge device and it was caused by the fast charger.. so that article seems accurate
Sent from my SM-G925V using XDA Free mobile app
Click to expand...
Click to collapse
It was the commenters that suggested it. The article is mostly fluff lol
Sent from my SM-G925V using XDA Free mobile app
morrowa2 said:
It was the commenters that suggested it. The article is mostly fluff lol
Sent from my SM-G925V using XDA Free mobile app
Click to expand...
Click to collapse
i forget what it said exactly and dont want to send the information outside of work lol. i doubt its burnt up the sensor/chip if a software update fixes the issue.. maybe something in the quick charge software causes it to lock up or malfunction on the device so the update fixed it.
Sent from my SM-G925V using XDA Free mobile app
elliwigy said:
i forget what it said exactly and dont want to send the information outside of work lol. i doubt its burnt up the sensor/chip if a software update fixes the issue.. maybe something in the quick charge software causes it to lock up or malfunction on the device so the update fixed it.
Sent from my SM-G925V using XDA Free mobile app
Click to expand...
Click to collapse
Funny though that most people report that a factory reset doesn't fix the problem. Guess time will tell with the update.
Sent from my SM-G925V using XDA Free mobile app
morrowa2 said:
Funny though that most people report that a factory reset doesn't fix the problem. Guess time will tell with the update.
Sent from my SM-G925V using XDA Free mobile app
Click to expand...
Click to collapse
well a factory reset would leave you on the same firmware.. im on oc3 and a factory reset would leave me on oc3 which does not have the fix.. youd hafta update
Sent from my SM-G925V using XDA Free mobile app
elliwigy said:
well a factory reset would leave you on the same firmware.. im on oc3 and a factory reset would leave me on oc3 which does not have the fix.. youd hafta update
Sent from my SM-G925V using XDA Free mobile app
Click to expand...
Click to collapse
Got it thanks
Sent from my SM-G925V using XDA Free mobile app
morrowa2 said:
Lot's of speculation in this article, but my money is on the fast charger as the cause.
http://www.computerworld.com/articl...with-some-galaxy-s6-edge-phones.html#comments
Thankfully within the 14 day return period, I am getting a brand new 128gb model. I'll use an old charger until I see evidence that the fast charger is not the cause. Possibly a combination of that with the kernel allowing the phone to get too hot. I'd like to hear from anyone who's screen rotation works if they use the fast charger that came with the phone or not.
Click to expand...
Click to collapse
My screen rotation works just fine and I've been using the fast charger since unboxing (the day it came out). 64gb black if that matters to you.
I actually wasn't even aware there was an issue with the device outside of poor memory management. Maybe I'll switch an an older charger for now.
Also, be careful taking updates ... it's possible they've fixed the vulnerability that allowed us to get root way before any of us truly expected it.
theresin said:
My screen rotation works just fine and I've been using the fast charger since unboxing (the day it came out). 64gb black if that matters to you.
I actually wasn't even aware there was an issue with the device outside of poor memory management. Maybe I'll switch an an older charger for now.
Also, be careful taking updates ... it's possible they've fixed the vulnerability that allowed us to get root way before any of us truly expected it.
Click to expand...
Click to collapse
same here on 64gb black no issues lol. apparently its not every phone so if you dont have the bug youre probably fine.. i will check the email tomorrow.. i probably cant post it (dont want to get in trouble) but i can at least check further details on the issue/update.. it is for us cellular but id imagine its similar for all s6 edge ddvices since most variants seem to be getting the updates to fix it
Sent from my SM-G925V using XDA Free mobile app
If it is an issue with the fast charger, how does an OTA update fix that???
Also, I have a white 128GB edge and have been using the fast charger since day one and no issues with screen rotation.