Database Develop

Warranty replacement question

Do you guys think they would replace my phone because of the GPS issue?
Sent from my SAMSUNG-SGH-I897 using XDA App

malicenfz said:
Do you guys think they would replace my phone because of the GPS issue?
Sent from my SAMSUNG-SGH-I897 using XDA App
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It depends on your problem. If you show them the phone won't lock and GPS doesn't work, then they have too.
If your GPS is not as accurate, they may not. I am not sure what the tolerance is for that.

I spent two hours proving that same case to them and I can speak in very technical terms with them. They just kept saying I need to use ATT navigator or my gps won't work. I told them they were a bunch of useless jack asses if they think anyone will buy that garbage. Long story short, they refused, I now run Axura where the gps works wonderfully and I could not be happier. Once my contract is up I am switching carriers.
Sent from my SAMSUNG-SGH-I897 using XDA App

It doesnt even lock on. I might have to go try that. And yeah i've thought about switching carriers bit being in the military only ATT works everywhere in the world.
Sent from my SAMSUNG-SGH-I897 using XDA App

malicenfz said:
Do you guys think they would replace my phone because of the GPS issue?
Sent from my SAMSUNG-SGH-I897 using XDA App
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Tell them that the gps doesnt work, it wont lock and also that your phone shuts down randomly and that it is a known issue to samsung and att. also tell them your battery sucks ass. The more things u tell them that they cant prove it in the store they will replace it on the spot. I told the att dude about 10 things about the phone the dude didnt even say anything went in the back and brought me a brand new looking cappy.

Very well thank you all for the info.

mac208x said:
Tell them that the gps doesnt work, it wont lock and also that your phone shuts down randomly and that it is a known issue to samsung and att. also tell them your battery sucks ass. The more things u tell them that they cant prove it in the store they will replace it on the spot. I told the att dude about 10 things about the phone the dude didnt even say anything went in the back and brought me a brand new looking cappy.
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x2. I walked into the repair center today and as soon as I said "I've got three things wrong with my phone" the guy was already working on the paperwork for my replacement. I was in and out in 10 minutes. The tech didn't even check anything to see if I was telling the truth, but then again I have a feeling I'm not the only person who has been to that store with a malfunctioning Cappy.
If anyone care: my first phone had the crazy self-pressing home button for a while (I learned to live with it as it wasn't so bad with certain roms) but then I started getting random shutdowns earlier this month and this weekend the GPS was just plain fubar (kept reporting me as being in Orlando instead of San Diego). Here's hoping #2 works out and I don't end up going through multiple warranty replacements just to find one that works reliably.

Also if u get a replacement check with shippmemt it is. If i rmr correctly the newer ones are 1008 that work better, you can check this under the battery. This was mentioned in one of the rom threads in the op but i cant rmr with one if i find it ill post it here
Sent from my Nexus One using XDA App

mac208x said:
Also if u get a replacement check with shippmemt it is. If i rmr correctly the newer ones are 1008 that work better, you can check this under the battery. This was mentioned in one of the rom threads in the op but i cant rmr with one if i find it ill post it here
Sent from my Nexus One using XDA App
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This was mentioned, but just as many people say their phone works great and it is different build. I think it is a red herring.

Great. Thanks
Sent from my SAMSUNG-SGH-I897 using XDA App

Strange the local warranty center utterly refused to replace mine

Beware! Auto OTA update! This is the last straw...

This morning my S5 auto updated itself without ANY of my intervention or approval. And by the time I realized it, it had already rebooted itself into recovery and was flashing itself. For those of us, like myself, who are pushing off the updates in hopes that an exploit will be found, this is a massive problem. I wiped it clean and returned it today for a full refund, as I bought it full price off-contract. I will be getting the Tmobile S5 and sim unlocking it. Screw you, AT&T.

PSA
cavsoldier19d said:
This morning my S5 auto updated itself without ANY of my intervention or approval. And by the time I realized it, it had already rebooted itself into recovery and was flashing itself. For those of us, like myself, who are pushing off the updates in hopes that an exploit will be found, this is a massive problem. I wiped it clean and returned it today for a full refund, as I bought it full price off-contract. I will be getting the Tmobile S5 and sim unlocking it. Screw you, AT&T.
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Click to collapse
Not that it's right, but you have to say fairly that you had likely declined the Auto-Update a few times of which each instance stays it for 4hrs(I'm sure it doesn't directly say it will do that).
I have been rigorously going into App Manager and stopping AT&T Auto-OTA update after any reboot. If you want to stop it from happening at night time then put the phone in U. Power Saving mode and it won't.
If any users have declined the Auto-Update it says on the AT&T site that after several denials and 4hr stays that it will reboot and auto update so your only course of action is what I'm submitting here. My solution so far has been to stop the AT&T Auto-Ota service that doesn't seem to auto wake itself other than on reboot and recently adding U. Power Saving Mode at night when I can't be attending.

cavsoldier19d said:
This morning my S5 auto updated itself without ANY of my intervention or approval. And by the time I realized it, it had already rebooted itself into recovery and was flashing itself. For those of us, like myself, who are pushing off the updates in hopes that an exploit will be found, this is a massive problem. I wiped it clean and returned it today for a full refund, as I bought it full price off-contract. I will be getting the Tmobile S5 and sim unlocking it. Screw you, AT&T.
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This is weird. I did not even get notification about update. I check it today and told me my software is up to date please check in 24 hours..My first reaction was to check if i get update with out notification, but no. I'm still on NCE firmware.

There is an update on the AT&T model?
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app

WizeGuyDezignz said:
There is an update on the AT&T model?
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
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hehehe.. i got same question...if you know what i mean...lol

WizeGuyDezignz said:
There is an update on the AT&T model?
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
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OP made it clear, yes AT&T.
Love, from GS5 locked bootloader hell.

The latest update fixes Gallery speed and better accuracy on finger scanner
Sent from my SAMSUNG-SM-G900A using Tapatalk

I accidentally hit the update button after it asked me 9432590 times to update, so I immediately pulled the battery out (one of the nice features of having a samsung phone) after it started to reboot. I put in back in, fired it up and got a message saying "The update process was interrupted and was unsuccessful" or something like that. I haven't been bothered by it since
I wouldn't recommend anyone trying this as it seems very likely that a chance of bricking your phone will result, but if you want to risk it, do it.

Once the update appears you're out of luck. I postponed it several times and woke up to the update already applied. In a few weeks I'm going to tell at&t to go to hell and switch over to TMO.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app

This is nothing new. It's been happening with the S4s for over a year now. Unfortunately root is needed to freeze the apps responsible for the updates. Turning off Wifi, while not using the phone, can help, but until root is achieved it's going to happen.

Depending how vigilant, U. Power Saving mode is the best non-root way to ward it off.
Love, from GS5 locked bootloader hell.

byte9 said:
Depending how vigilant, U. Power Saving mode is the best non-root way to ward it off.
Love, from GS5 locked bootloader hell.
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I still haven't gotten the update prompt--odd.

cdd543 said:
I still haven't gotten the update prompt--odd.
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Me either, my only nag is the security policies and i just swipe it away and keep killing the AT&T OTA update process anytime i see it restart after a reboot. I only suggest U. Power Saving because it turns off all the radios etc while sleeping so 0% chance of a snake in the grass crawling in while you slumber.
Half of me is a little mad at myself for underestimating how much I'd miss root, I sold a perfectly good Loki compatible GS4 for this thing. The other half of me realizes this phone is great because it's locked down and i can configure it to 90% of what i want and still quite enjoy it. Coming to terms that the GS4 owners after Loki had to suffer this and are STILL to this day and that may be our inevitable situation.

It's funny how normal users are always waiting for the carrier updates and yet we're here hating on them and trying to find a way stop stop the updates. There are so many customers that ask me about the software updates on a daily basis.
Sent from my SAMSUNG-SM-G900A using XDA Premium HD app

I do know this , somehow my SE security was updated, then I choose to take the OTA, I was messing around with some root methods that didn't work(yet), but I did a factory reset and I was still on the new 2AND3 firmware but my SE update was not present anymore. It was the original out of box SE. Just an FYI
Sent from my SAMSUNG-SM-G900A using Tapatalk

scott14719 said:
This is nothing new. It's been happening with the S4s for over a year now. Unfortunately root is needed to freeze the apps responsible for the updates. Turning off Wifi, while not using the phone, can help, but until root is achieved it's going to happen.
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Click to collapse
Well this is new to a lot including myself who never had the S4 and is coming straight from the S3. Not to mention the S3 bootloader wasnt locked. I had WiFi turned off and never even configured it since I got it. I am now back on my S3 until i can get to a T-Mobile store.
Sent from my SAMSUNG-SGH-I747 using Tapatalk

Delete / duplicate

cavsoldier19d said:
Well this is new to a lot including myself who never had the S4 and is coming straight from the S3. Not to mention the S3 bootloader wasnt locked. I had WiFi turned off and never even configured it since I got it. I am now back on my S3 until i can get to a T-Mobile store.
Sent from my SAMSUNG-SGH-I747 using Tapatalk
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Yea, it really looks like the Tmobile phone is the only way to go for now.

Learning the hard way with my S4 when the auto update appeared yesterday I declined it all day. I woke up this morning to find that the update applied itself in my sleep at 130am. I can't believe this crap.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
---------- Post added at 07:18 AM ---------- Previous post was at 07:15 AM ----------
Even Apple let's you decline the updates forever (well until programs stop functioning right) . That's pretty sad lol.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app

AT&T Auto OTA Update
What's even more ridiculous is that this OTA update was simply to add two additional bloatware apps, Lookout Security and Yellow Pages, which the mothership had agreed to provide, but failed to include in the release...sigh...
Will likely wait it out another month or two, but will seriously be looking at the T-Mobile or other rootable alternative!

Half of screen not working

I've had a strange bug since I got the phone that I'm wondering if anyone else has seen (don't think it is hardware).
I can reproduce it every morning after I wake up. Conditions are as follows:
Phone is on the clock daydream while charging. I use Sleep As Android as my alarm. Every morning when my alarm is going off and I reach for my phone half of the screen is not working and or black.
I just had a recurrence of this in the xda app after I lost wifi connection and was exciting a thread (pressing the back button) during the handoff to LTE. Easy fix is to just hit the power button to turn the screen off then turn it back on. Works right away.
Anyone seen or read about anything similar?
Thanks!

I made a post earlier about screen touch issues and this is one of mine as well. I can't reproduce it like you can but the right half of the screen just drops off to touch.

Have you seen the half (or third) of the screen go completely black? Seriously Wtf. I've only had it happen probably 4 times.... Comes back on immediately and worms as expected if I press the power button twice.

EmperorX said:
Have you seen the half (or third) of the screen go completely black? Seriously Wtf. I've only had it happen probably 4 times.... Comes back on immediately and worms as expected if I press the power button twice.
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Sounds like you have the ATT model which was recalled for that very reason.
http://www.droid-life.com/2014/11/2...p-nexus-6-inventory-back-due-to-software-bug/

hsj1906 said:
Sounds like you have the ATT model which was recalled for that very reason.
http://www.droid-life.com/2014/11/2...p-nexus-6-inventory-back-due-to-software-bug/
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Picked it up from tmobile on Wed morning.
Also, those issues seem different from what I read.. Screen is *completely* black and they get stuck. Mine works fine 100% except when I wake up with the prior conditions (over night, phone is on clock daydream, dimmed and I am woke up with Sleep As Android alarm). It has only happened once in any other circumstance. Also, my phone updated to LRX21O upon first boot.
At this point I can't tell if it is software or hardware... Not sure how tmobile handles this as I bought directly from them (no insurance as of yet) or if I go straight to Motorola?
I just wish I could conclusively rule out a hardware issue.

I'm having a similar issue. It seems to definitely be intermittent though. Also, I've only experienced it when my phone is in landscape mode. It goes back to normal when I flip it to portrait mode.
Did you ever find anything else out about the issue OP?

trustinhate said:
I'm having a similar issue. It seems to definitely be intermittent though. Also, I've only experienced it when my phone is in landscape mode. It goes back to normal when I flip it to portrait mode.
Did you ever find anything else out about the issue OP?
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Click to collapse
Nothing other than what is in here. Still happens to me, though much less frequently. Hoping the 5.1 update rumored for Feb solves some of the quirks.

I honestly think this is a hardware issue of some sort. I had my original Nexus 6 for weeks and throughout heavy usage, I never had any issues. The first day I received a replacement device from Google, half of my screen would freeze/go black when in landscape watching videos, playing games, and sometimes even browsing the web. This was with 100% stock ROM and kernel without root (which rules out that being an issue). I tried reflashing the stock image and the issue still persists.
I contacted the GPS customer service last night and ordered another replacement device. This is issue is certainly specific to this phone, my first device was used heavily and this never happened even once.

I am convinced it is hardware as well.
I am experiencing the same issue with my phone and opened a ticket with Google yesterday and I want mine replaced. It's not just the Nexus 6 that's suffering from this as some Droid Turbo users are experiencing it as well.

lianw said:
I am convinced it is hardware as well.
I am experiencing the same issue with my phone and opened a ticket with Google yesterday and I want mine replaced. It's not just the Nexus 6 that's suffering from this as some Droid Turbo users are experiencing it as well.
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Same thing here. Tmobile 64 GB nexus 6. Bought mine from T Mobile, but they don't have a replacement to send me, so I contacted Motorola, and they sent me a new one that arrives tomorrow. I hope the same thing doesn't happen with this one.
Sent from my Nexus 6 using XDA Free mobile app

Look on the positive side of things, 50% less battery drain due to screen usage...

I still think this is, in my case, specifically software. Other people have reported different issues that are most likely hardware, don't think mine is. Also it has only happened two or three times in the past month, seems to with screen on and rotation occurring at the same time, though I can't confirm or repro reliably.

Well, just had my replacement processed over the phone. Only potential issue is that they said it may be a refurbished device. Anyone know how/if there is a way to tell??

I am not sure if this is somehow related-but my first Nexus 6 I got from t-mobile was working fine and on the second day of owning it the touch screen stopped working! I mean it won't register any touch whatsoever! The phone was just charging and I just used it like 30min ago....tried rebooting, resetting-nothing helped-went to a t-mobile store and replaced with a new one. The second one works...for now. The strange part is that they were no issues-it worked flawlessly and all of a sudden just stopped responding to touch.
I have never experienced issues like this with any smartphone in my life-I have owned android smartphones ever since the G1 was released...

Sleeepy2 said:
Well, just had my replacement processed over the phone. Only potential issue is that they said it may be a refurbished device. Anyone know how/if there is a way to tell??
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T mobile didn't have any available devices to send me, so I contacted Moto. Moto sent me a brand new phone.Build date is December 16th. So far no problems, but I just got it today. I'll report back if anything goes wrong.
Sent from my Nexus 6 using XDA Free mobile app

NastyNeil said:
T mobile didn't have any available devices to send me, so I contacted Moto. Moto sent me a brand new phone.Build date is December 16th. So far no problems, but I just got it today. I'll report back if anything goes wrong.
Sent from my Nexus 6 using XDA Free mobile app
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Where do you see the Build date?

Sleeepy2 said:
Where do you see the Build date?
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On the box. Under the barcodes.
Sent from my Nexus 6 using XDA Free mobile app

NastyNeil said:
On the box. Under the barcodes.
Sent from my Nexus 6 using XDA Free mobile app
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Thanx :good:

NastyNeil said:
On the box. Under the barcodes.
Sent from my Nexus 6 using XDA Free mobile app
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Can you post a picture of where? I don't see any dates listed on the box.

On the bottom right just before SeQ#
But a better way to check is to boot into the bootloader/fastboot hit valume down until you see barcode then push power.
For me the date it shows is 1 day before the date on the box. The box says 2014-11-16 bootloader says 2014-11-15.

[Q] Galaxy S 6 edge with U connect 5.0

hi everyone. firstly I will say that the S 6 edge is rock solid and fast. but I don't know what is going on with the U connect in my truck? my radio unit was completely replaced 3 months ago and has no issues. I have paired my phone to it , but it wont play any text messages. I had no problems with my rooted S 3 with Hyper drive rom. my cell provider is Verizon. anyone else have these issues? thanks in advance everyone

I'm assuming that uconnect needs to get updated to these new phones

my 2013 Ram 8.4an works perfectly with my Edge. i get the standard stuff i am used to. when i get a text i have an option to read it aloud. etc..
i have been using it since i bought it new and the Edge behaves the same as my previous phones.
wish i had a suggestion but wanted to let you know it works for me.

Thanks
I guess I will have to call U Connect and see if there is an update.
Sent from my SM-G925V using XDA Free mobile app

Bloodtracker69 said:
Thanks
I guess I will have to call U Connect and see if there is an update.
Sent from my SM-G925V using XDA Free mobile app
Click to expand...
Click to collapse
waste of time calling them just check for yourself HERE and download and install any new update with a USB stick

Back in January they replaced my head unit in my truck due to it Froze up on ram logo screen. When I took it to the Stealer ship they said the New unit was fully updated. Boy were they wrong... I took your advice and updated the firmware and lo an behold I can listen to my messages. Thanks for the help everyone. OP you can close this thread or leave it for future members
Sent from my SM-T537V using XDA Free mobile app

[Q] SM-910T vs SM-N910T3, What is the difference?

Can anyone provide a point-by-point difference between the two other than "SM-N910T3 is just better"?
I've seen the question asked a few times in previous threads, reddit but I have not seen anything conclusive.
Also it seems the initial question becomes a quick after thought because it quickly delves into rooting questions, which I do not care about at this point.
I get that SM-N910T3 has 5.1.1. but what else? Heck even if its a best guess I'd love to hear it here.
For now this is what I got from Reddit:
pomidorable 2 points 14 days ago said:
Samsung likely changed suppliers for one or more of the key components (likely a cost reduction measure for a phone that's about to go out of production in a few months), and as such the ROM had to be altered to support it.
Click to expand...
Click to collapse
Thanks in advance.

It at least seems that T3 does not suffer from any of those GPS issues people were reporting on "regular" Ts. I got T3 myself, would be happy to answer any questions I can
Sent from my SM-N910T3 using XDA Free mobile app

What GPS issues? Both my note4's GPS fine.

nib said:
It at least seems that T3 does not suffer from any of those GPS issues people were reporting on "regular" Ts. I got T3 myself, would be happy to answer any questions I can
Sent from my SM-N910T3 using XDA Free mobile app
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Anything and everything sir. What else did you notice? Does it still lag?

No lag that I noticed on 5.1.1. I haven't had note running on previous builds so hard to compare. Coming from Lg G4 and Note 3 before that
Sent from my SM-N910T3 using XDA Free mobile app

For what it's worth I had the N910A (on AT&T) for about 9 months. The T3 seems much snappier. It has it's quirks though, the pen icon gets stuck on in the notification bar and so does the headphone icon.
Sent from my SM-N910T3

nib said:
It at least seems that T3 does not suffer from any of those GPS issues people were reporting on "regular" Ts. I got T3 myself, would be happy to answer any questions I can
Sent from my SM-N910T3 using XDA Free mobile app
Click to expand...
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Pop up a few screens, lets take a look see...thanks..

AxAtAx said:
Pop up a few screens, lets take a look see...thanks..
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What do you mean

My pen icon gets stuck occasionally as well, I think it's a 5.1.1 issue unfortunately.
Sent from my SM-N910T3 using Xparent Skyblue Tapatalk 2

When I got my T3, I just went to Kies and reinstalled the software, haven't had that issue yet. Now it works better than my old Sprint Note 4
Sent from my SM-N910T3 using XDA Premium HD app

I had a t3 and it lagged real bad

justice26 said:
I had a t3 and it lagged real bad
Click to expand...
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so what are you using now?

I got my 910t back from Samsung fixed

justice26 said:
I got my 910t back from Samsung fixed
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What was wrong with it that Samsung had to fix it? How did you get a newer phone and then your old phone back?
I ask because mine is starting throw fits like a stubborn mule and its really pissing me off. If it doesn't just lock up and freeze, its bt connections or dropped calls.

So the n910t3 is the developers edition?
https://www.reddit.com/r/tmobile/comments/3hd2mu/n910t_vs_n910t3_511_only_available_for_the_latter/
jrv116psu 1 point 2 days ago said:
Learned something new.. I was just had a long text chat with samsung suppoprt... it looks like the n910t3 may be the developer edition? they checked a few IMEI numbers / serial numbers and confirmed my device was developer edition which may explain the model number difference and may explain the 5.1.1 while n910t is left at 5.0.1 for now. Samsung also confirmed that Tmo has 5.1.1 and it's up to them to decide when / if to deploy it.
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Click to collapse
productfred[S said:
1 point 2 days ago]
That's what Samsung told me over chat too. I have the chat saved. The rep also said I could go into a store and specifically request one (though I don't think that's right). I wonder why they're selling them? Possibly a large shipment was ordered in error? I wonder what the difference is aside from having 5.1.1. I know on the ROM development side of things, everything is mostly compatible.
I had that suspicion though too; I asked if it was an internal developer edition meant for testing updates before they're released to the public, and the Samsung rep reassured me that's exactly what it was. I wonder why they're for sale though.
Click to expand...
Click to collapse
**edit**
BAH! Who knows and who cares now I guess. I just got off the phone with Tmobile and they told me its just a software update. Then I found this article pretty much saying the same thing, from last month.
http://www.ibtimes.com/android-511-...ng-galaxy-note-4-t-mobile-how-install-2039649

rosedog said:
What was wrong with it that Samsung had to fix it? How did you get a newer phone and then your old phone back?
I ask because mine is starting throw fits like a stubborn mule and its really pissing me off. If it doesn't just lock up and freeze, its bt connections or dropped calls.
Click to expand...
Click to collapse
My phone completely died. Turn around was about a week and a day.

Ok so about the SM-N910T3 compared to my previous 910T and what I've accidentally...
Ok so a few things I've accidentally noticed about my T3.
First off, Had to get my Note 4 replaced by T-mobile 2 days ago, they said it was on backorder, so I get a brand new Note 4 direct from Samsung and then I realized the registration screens looked slightly different, so I went to the settings menu, I'm like "Something doesn't feel right" so then I found it, 5.1.1 which I tried updating my 910T 3 days ago, and wouldn't go beyond 5.0.1 THEN found out it was the N910T3 that i Had just gotten.
After careful review on my old NOTE 4 to still send back, the glass on the Note 4 curves down INTO the walls around the edge of the phone. about 0.5mm depth, on the SM-N910T3 it doesn't. It curves down, but almost PERFECTLY LEVEL to the edge walls., ALSO haven't gotten to try the GPS thing yet, but mine worked FAIRLY well always anyways.
The OTHER major thing I've noticed, and this is WITHOUT the battery, since a charged battery weighs slightly more than an uncharged one.
119g for the SM-N910T vs 123g for the SM-N910T3 == 4grams difference in weight? S-pen is the same, both with a sim card and microSD card, no battery. Hardware upgrade?

I said screw it in the end and ponied up to buy a new one. I swear to gawd every employee looked at me crossed eyed when I told them I didn't want to buy the Note 5.
I must have gotten the last normal note 4 then through warranty because that is what they sent me. I called Tmobile and tried to get it resolved but they told me to contact Samsung (I did) and they told me they were just going to fix my phone and I'd be without one for about 10 days.
As for differences I did notice the extra option at boot up too. My GPS seems to lock a lot faster. I will have to keep playing with it though to verify as I haven't had much time to go through it yet but I will say the Samsung Smart Switch was very nifty in getting my settings transferred over.

Yoshi1221 said:
When I got my T3, I just went to Kies and reinstalled the software, haven't had that issue yet. Now it works better than my old Sprint Note 4
Sent from my SM-N910T3 using XDA Premium HD app
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how are you getting the new model number?

sluggersix said:
how are you getting the new model number?
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Click to collapse
I switched from sprint to T-Mobile a few weeks ago, caught them throttling my data after 13GB. Had to ditch the sprint note 4 and get the Note 4 through JOD
Sent from my SM-N910T3 using XDA Premium HD app