Phone call trouble. HELP! - Nexus 6 Q&A, Help & Troubleshooting

Hey guys, I've been experiencing some strange issues while attempting to make calls.
So I tap on a contact and it goes to the Google dialer and it says "Dialing" above the contact name. It will just sit there and hang on the "Dialing" for 30-60 seconds before I tap on the hangup button. Then the "Hanging up" is displayed where "Dialing" used to be and it will continue saying "Hanging up" for X amount of minutes. During this process, I cannot make/receive calls and cannot cancel out of the "Hanging up" process. I can go back to my contact list, but cannot click names. Nothing happens when I do click them.
This usually ends with me rebooting my phone and started happening after the 5.1 update. I'm running stock everything. Any help. Please.

jc0187 said:
Hey guys, I've been experiencing some strange issues while attempting to make calls.
So I tap on a contact and it goes to the Google dialer and it says "Dialing" above the contact name. It will just sit there and hang on the "Dialing" for 30-60 seconds before I tap on the hangup button. Then the "Hanging up" is displayed where "Dialing" used to be and it will continue saying "Hanging up" for X amount of minutes. During this process, I cannot make/receive calls and cannot cancel out of the "Hanging up" process. I can go back to my contact list, but cannot click names. Nothing happens when I do click them.
This usually ends with me rebooting my phone and started happening after the 5.1 update. I'm running stock everything. Any help. Please.
Click to expand...
Click to collapse
More info please. What carrier and what 5.1 build number?

jc0187 said:
Hey guys, I've been experiencing some strange issues while attempting to make calls.
So I tap on a contact and it goes to the Google dialer and it says "Dialing" above the contact name. It will just sit there and hang on the "Dialing" for 30-60 seconds before I tap on the hangup button. Then the "Hanging up" is displayed where "Dialing" used to be and it will continue saying "Hanging up" for X amount of minutes. During this process, I cannot make/receive calls and cannot cancel out of the "Hanging up" process. I can go back to my contact list, but cannot click names. Nothing happens when I do click them.
This usually ends with me rebooting my phone and started happening after the 5.1 update. I'm running stock everything. Any help. Please.
Click to expand...
Click to collapse
Happens to me too, Tmobile and it has happened with every iteration of 5.1 I am now on H and it hasnt been too bad. Sometimes when I hit the red hang up button, it actually connects.

I'm on T-Mobile. Not sure where to find what 5.1 build I'm on. Do you need the Kernel version? All it says under Android version is 5.1

ssgtob1 said:
Happens to me too, Tmobile and it has happened with every iteration of 5.1 I am now on H and it hasnt been too bad. Sometimes when I hit the red hang up button, it actually connects.
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Click to collapse
Perhaps this is related to the enhanced calling mode which seems to have its share of bugs thus far.

Evolution_Freak said:
Perhaps this is related to the enhanced calling mode which seems to have its share of bugs thus far.
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Click to collapse
It may, I will try for a few days with it turned off.

ssgtob1 said:
It may, I will try for a few days with it turned off.
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Click to collapse
How can I turn off the enhanced calling features? The thing is, this doesn't happen every time. Earlier this morning, when I unlocked my phone, I still had the Hanging up section on and couldn't exit out. I didn't even attempt to make a call this morning. I did last night though. So that means the Hanging up was stuck in the process all night and I didn't even realize it.

jc0187 said:
How can I turn off the enhanced calling features? The thing is, this doesn't happen every time. Earlier this morning, when I unlocked my phone, I still had the Hanging up section on and couldn't exit out. I didn't even attempt to make a call this morning. I did last night though. So that means the Hanging up was stuck in the process all night and I didn't even realize it.
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Click to collapse
Settings>more>cellular networks>carrier settings, I believe.

Related

Screen Randomly Turns on When Unit is Off

Tried Forum/Google search for this and too many results.
Situation: My noob friend buys a refurbished AT&T Tilt after my praises and he reports that the screen randomly wakes up when the unit is off without any action on his part. What could be the common causes? My Tilt doesn't do this even after Hard-SPL, SIM unlock, and third party apps. He has none of this so far, just the stock ROM. Should I tell him to get a replacement? Do refurbished models have this problem?
the screen should turn on after you press the power button. press it again and the screen turns off. hold it and it wil shut down/power off. i thought that was normal -_-
isnt that the whole point?? u press the power button to wake it up??
I am LMAO at the responses so far. He is pressing the power button to turn it off. After it turns off, it will wake up randomly without any action on his part. I will edit the thread title to be more clear.
Camp said:
I am LMAO at the responses so far. He is pressing the power button to turn it off. After it turns off, it will wake up randomly without any action on his part. I will edit the thread title to be more clear.
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=378091
Something like this.
JimmyMcGee said:
http://forum.xda-developers.com/showthread.php?t=378091
Something like this.
Click to expand...
Click to collapse
Thanks. I don't know if that is what is happening to him, but I will direct him to that thread.
The screen "wakes up" when ever an alarm goes off or you receive a message. Can you confirm that nothing is happening? i.e.:
1. it did not auto-connect to check for messages.
2. your friend did not receive a text message
3. no alarms went off
???
Bill
whk said:
The screen "wakes up" when ever an alarm goes off or you receive a message. Can you confirm that nothing is happening? i.e.:
1. it did not auto-connect to check for messages.
2. your friend did not receive a text message
3. no alarms went off
???
Bill
Click to expand...
Click to collapse
I will ask him and post the answers here.
I have the same problem on my stock tilt any solutions anyone? I have done numerous hard resets and that seems to the solve the problem for a couple months then it returns.
could be battery check from sprite backup
Sprite backup has an auto backup when it detects low battery. To test for low battery it periodically turns the device on - if you have sprite backup installed this could explain it.
somthin that was happening to mine for a bit was when i logged on to AIM for a while, it started doing that.... then ever since, even if app is completely closed out, it kept doing it!! it would randomly light up for no freakin reason (no auto login, no apps running) jus light up, then go dim???.... tried everything, eventually got new ROM and hasnt done it since. see if he has used the IM app, that was the problem for me...
there could be so many reasons why it would wake. Just the simple slide of the screen will wake it up. Theres a registry tweak to turn it off. There's also power options your friend can play around with.

Is there way to immdeliately trn device off after a call?

When my device wakes up by calls, and after the all finishes, I would like it to turn off immediately after the call if deviced waked up by call.
Is this possible?
royalbloodvi said:
When my device wakes up by calls, and after the all finishes, I would like it to turn off immediately after the call if deviced waked up by call.
Is this possible?
Click to expand...
Click to collapse
Press the power button!
how to become a senior member:
1. start a new thread every time You got something to say (even if You don't... it's still fun)
2. never use search
3. don't You ever even try to figure things out by Yourself
as I said some time ago, this forum should change it's name from xda developers to smartfone freakz or 1337 pda lovahz. LOL

its hard to answer calls on hd7 when phone is acting up

hey guys sometime when i get and incoming call my phone start acting up and i cant slide up to take the call, my screen wont respond and no hard keys to press if some one know how to fix this please let me know if not im giving this wp7 a 2nd software update a chace to get this right. ms should be a genieus when it comes to software not apple or google. you never know when a emergency call comes in and you could not get it, im so concern about this. i had enough with 6.5 now this. but the problem is that i love ms i keep coming back. ****tttt
if a soft reset doesn't fix it you could hard reset. Just make sure you make a list of installed apps to make sure you get them all back on there.
I hadn't heard of this happening before.
I had the same problem once. I just switched the display off and on again (while the phone was still ringing) and then I could take the call.
chr5s11 said:
I had the same problem once. I just switched the display off and on again (while the phone was still ringing) and then I could take the call.
Click to expand...
Click to collapse
+1 this happens from time to time.
hit the POWER button to shut of screen, this just powers of the sound and display and does not efect the incoming call.
Press the POWER button to turn the screen back on where you still see the incoming call and the screen will now respond correctly allowing you to answer.
no need to rest or anything.
xma1e said:
+1 this happens from time to time.
hit the POWER button to shut of screen, this just powers of the sound and display and does not efect the incoming call.
Press the POWER button to turn the screen back on where you still see the incoming call and the screen will now respond correctly allowing you to answer.
no need to rest or anything.
Click to expand...
Click to collapse
+1 Me too.
Is there any remedy to this issue???, i'm having the same thing

[Q] Random freezes with Lollipop, I can only reboot the phone

Good evening.
I just can't take it anymore. After updating to Lollipop 1 month ago, at least once a day my phone freezes completely and I can only reboot it.
Most of the time, it happens when I unlock the phone to answer a whatsapp message. When the chat appears, the phone stop responding. It also happen in random cases, but usually just after I have unlocked the phone.
If I press the lock button, the screen goes black and never turn on. If I longpress the button, the screen to reboot or shut down the phone shows up, but not the background or any other app.
After upgrading from Kitkat, I did a factory reset from the menu. With KitKat this Z3C was the best phone I ever had, but now I hate it.
Is there a way to solve this problem?
Thanks in advance.
Nobody? Maybe have I to install again Lollipop?
Alan Slade said:
Nobody? Maybe have I to install again Lollipop?
Click to expand...
Click to collapse
I have exactly the same issue. It happened 3 times in 2 weeks, not so often but still annoying. I bought the phone two weeks ago and it was already with lollipop...
https://www.dropbox.com/s/j2ww4vqusxgnijw/Screenshot_2015-06-25-22-34-06.png?dl=0
https://www.dropbox.com/s/34syos0lyua5rz7/Screenshot_2015-06-25-22-42-40.png?dl=0
I've discovered that going in full screen mode with power toggles widget I can enter the settings and do whatever I want, but as soon as I exit (even if I just pull down the notification drawer only) it goes back with black screen and only the back key, which is not responding.
Is a Lollipop bug or should I send back the phone to the seller? Factory reset could help, even if it was new?
Alan Slade said:
Good evening.
I just can't take it anymore. After updating to Lollipop 1 month ago, at least once a day my phone freezes completely and I can only reboot it.
Most of the time, it happens when I unlock the phone to answer a whatsapp message. When the chat appears, the phone stop responding. It also happen in random cases, but usually just after I have unlocked the phone.
If I press the lock button, the screen goes black and never turn on. If I longpress the button, the screen to reboot or shut down the phone shows up, but not the background or any other app.
After upgrading from Kitkat, I did a factory reset from the menu. With KitKat this Z3C was the best phone I ever had, but now I hate it.
Is there a way to solve this problem?
Thanks in advance.
Click to expand...
Click to collapse
I'm trying to see if a factory reset may help, I'll let you know...
luxpast said:
I'm trying to see if a factory reset may help, I'll let you know...
Click to expand...
Click to collapse
Thanks a lot
Alan Slade said:
Good evening.
I just can't take it anymore. After updating to Lollipop 1 month ago, at least once a day my phone freezes completely and I can only reboot it.
Most of the time, it happens when I unlock the phone to answer a whatsapp message. When the chat appears, the phone stop responding. It also happen in random cases, but usually just after I have unlocked the phone.
If I press the lock button, the screen goes black and never turn on. If I longpress the button, the screen to reboot or shut down the phone shows up, but not the background or any other app.
After upgrading from Kitkat, I did a factory reset from the menu. With KitKat this Z3C was the best phone I ever had, but now I hate it.
Is there a way to solve this problem?
Thanks in advance.
Click to expand...
Click to collapse
Like you i didnt like lollipop, if you want to revert back to Kitkat like i have done read HERE
Hope this helps you out.

Phone Screen Issue when on a phone call

I have a s10+ from tmobile with the latest update installed. I have an odd problem and am not sure if it is just me or the software. So when I place a call the screen is on of course. I then move the phone to my ear to take the call and of course the screen turns off. Now this is where the issue is. So while the call is still going on if I pull the phone back off my ear to be in front of me normally it should turn on the screen again, however it does not. No matter what I do, the only way to turn the screen on is to press the power button. Is this normal, because all my other Samsung phones did it correctly. Please let me know if this is a widespread issue / normal or if something is wrong with my phone specifically. Thanks!
You probably already restarted the phone, but what about turning it off, then back on? The proximity sensor on my S10e at times may take couple more seconds to show the screen after I move my phone away from the ear
Thanks for the reply. Yes I have tried restarting my phone no luck. Also when I pull it away from my ear I have waited 10 seconds or more and still nothing.
Anyone else, especially with a s10+ from tmobile with the latest update?
Nikick83 said:
Thanks for the reply. Yes I have tried restarting my phone no luck. Also when I pull it away from my ear I have waited 10 seconds or more and still nothing.
Anyone else, especially with a s10+ from tmobile with the latest update?
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Click to collapse
I'm having the same problem
chuckboy1129 said:
I'm having the same problem
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Click to collapse
OK, well at least I'm not alone. So now if more people post maybe it is a software thing instead of my specific phone.
gamerdad09 said:
I have the same issue. Unfortunately I use the power button to end call feature.
One thing that did seem to work for me earlier was to turn the phone face down then turn it back over and the screen came back on. I have only tested this twice though.
Sucks when you're in a call and need to use the keypad but the screen won't come back on.
Click to expand...
Click to collapse
Thanks for the reply. Yes it's very frustrating...
So I tried your suggestion and for me it doesn't work.
Looks like this might be an issue for several people just not wide spread. Time to exchange the phone.

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