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I just bought a new lapdock for my droid bionic at the local verizon store for $49 awesome they are clearance not many left.
Thanks for posting. I was not interested in purchasing the lapdock but at $50 you can't really lose. Picked one up this morning!
Picked the last local one up today, thanks for the tip. This was just what I needed, and the build quality is better than the atrix lapdock IMHO (go figure)
dammit the store here is still charging full price for it
seargent007 said:
Picked the last local one up today, thanks for the tip. This was just what I needed, and the build quality is better than the atrix lapdock IMHO (go figure)
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I got one too. The guys at the Verizon store didn't even know it was on clearance til they checked the price.
Scratch that!
Just picked up the last one in coconut point for 52.95!!!!!!!!!!!!
is this the 100 or the 500?
the one BETWEEN the 100 and 500
Got mine yesterday. Most reps don't know it's marked down until they ring it up.
Also, resellers don't seem to be offering the same discounts, only corporate stores. If you can snag one, it's a pretty good deal.
yeah the one closest to me was still charging full price even though from the way he explained it they had a inventory room full of them. The new price is not being honored by authoorized resellers.
You should have saw the lady with the iphone that was with the agent next to me at the counter. When this HUUUUUGE lapdock box came out she was like
"Do you guys sell laptops now?"
"No mam that turns the droid bionic into a netbook"
"A NETBOOK? with screen and everything?"
"Yes Mam"
"50$"
"Yes Mam"
"I would like to pick one of those up for my iphone today as well"
"Sorry mam they only work with the motorola droid products"
"Hmmmph"
Walks out of the store mumbling about her small A#$ phone
I called around and made sure they were in stock, then casually said i had been looking online and saw that it was now 50$
after him putting me on hold to check the price
he came back and confirmed and put the last 2 on hold for me
Just got two, yeah buddy.
Thanks for the tip man, I am posting this from my DROID Bionic Lapdock that I just picked up for $52.97 out the door! Only ran Netflix and FireFox on it so far, but I've been impressed by it!
Called my local verizon store and they have one on hold for me and I am picking it up in the morning. Thanks for the tip.
the first thing you should do when u power it on is
click the gear at the top right
go to keyboard
speed it up and get rid of the delay
under mouse i pushed the top two sliders all the way to the right and got rid of the double tap delay
also im using the slide screen saver set to come up after 5 mins
Here's a way to get an order though online. You'll get an email telling you they are out of stock, but your order will be fulfilled when they get more inventory.
http://goo.gl/FXKcS
Click "check out "
Has anyone else done this online trick yet? I went through all the motions earlier, site was secure and confirmed order, but no email confirmation yet.
just got one in honolulu... there are 4 left on the island. i gotta prob though...it comes on...then right back off. running stock 905. suggestions? ahhhhh
when the screen goes off
try pushing a button
or close the screen and reopen it
confirm when u close it that the application picker on the phone shows one of the webtop apps
and that you have the 2 square webtop icon in your status bar
If none of those work or you dont have that stuff on your phone screen a simple unplug replug should do the trick
initial connection seems to take a second though
There were 3 left at the downtown Baltimore store today. I picked one up. How could I not for $50?
how are you liking it so far?
have you seen this?
http://www.youtube.com/watch?v=3gdP7OZhaa8
I do not understand the relevance of your link to the "Roc" video. What am I missing
As for the lapdock, all I can say is "wow". I might start leaving my Lenovo laptop at home more and take this thing with me. The USB ports and stereo speakers are nice additions I wasn't expecting. It's very nice to be able to use a mouse with it too. I'd have to "jailbreak" my iPad 3 in order to use a mouse with it when I have it in it's BT keyboard case. Not so with this lapdock.
Alright so my gf got this phone as an upgrade from an iPhone 3GS because it was 99 cent and she wanted Android. The phone is completely stock with the facebook features turned off. Last night it wouldn't cut on because she thought it had a dead battery. Upon waking up and checking it this morning, after being on the charger all night, the phone will not boot. The most I can get it to do is boot into HBOOT but it freezes when you select factory reset and it will now load to the FB symbol that comes up when you first cut it on but it freezes there as well. I have found no way to get it to boot up fully.
Has anyone else had this problem or does anyone have a way to fix this issue?
Sent from my SCH-I605 using xda premium
Brad624 said:
Alright so my gf got this phone as an upgrade from an iPhone 3GS because it was 99 cent and she wanted Android. The phone is completely stock with the facebook features turned off. Last night it wouldn't cut on because she thought it had a dead battery. Upon waking up and checking it this morning, after being on the charger all night, the phone will not boot. The most I can get it to do is boot into HBOOT but it freezes when you select factory reset and it will now load to the FB symbol that comes up when you first cut it on but it freezes there as well. I have found no way to get it to boot up fully.
Has anyone else had this problem or does anyone have a way to fix this issue?
Sent from my SCH-I605 using xda premium
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Click to collapse
First I head of this. Now since you got this for $.99 you must be on a contract. Does ATT have a warranty? I would assume at least 90 days even with no extended warranty, so you can just go into a store and get a new one seeing as the phone came out in mid April.
Being as you can access hboot, I would assume it is a softbrick and that you may be able to flash something if you wish.
Easiest path would be for a replacement
edxmon said:
First I head of this. Now since you got this for $.99 you must be on a contract. Does ATT have a warranty? I would assume at least 90 days even with no extended warranty, so you can just go into a store and get a new one seeing as the phone came out in mid April.
Being as you can access hboot, I would assume it is a softbrick and that you may be able to flash something if you wish.
Easiest path would be for a replacement
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Click to collapse
Thanks for the quick response. I was thinking the same thing of taking it back to AT&T to get it replaced. Also, though I am able to get into HBOOT and FASTBOOT, once there the phone only restarts HBOOT if I select BOOTLOADER. As well, I have tried the RUU for the new update but once it tries to reboot the phone to put it into BOOTLOADER it freezes on a black screen and the RUU updater app encounters an error while trying to reboot into BOOTLOADER. The nearest AT&T store is about 15 miles away and I don't really want to have to drive there to get the phone replaced but it is looking more and more like that is my only option because I can't get the phone fixed any other way.
Brad624 said:
Thanks for the quick response. I was thinking the same thing of taking it back to AT&T to get it replaced. Also, though I am able to get into HBOOT and FASTBOOT, once there the phone only restarts HBOOT if I select BOOTLOADER. As well, I have tried the RUU for the new update but once it tries to reboot the phone to put it into BOOTLOADER it freezes on a black screen and the RUU updater app encounters an error while trying to reboot into BOOTLOADER. The nearest AT&T store is about 15 miles away and I don't really want to have to drive there to get the phone replaced but it is looking more and more like that is my only option because I can't get the phone fixed any other way.
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Click to collapse
I know the phone only cost you "99 cents" but are you really worried about wasting time and gas driving there? you could make it worth your while:
This phone is worth $450 unlocked. Go to the store and get it replaced ASAP or you'll be sitting on a very fancy 99 cent paper weight or a useless $450 phone, which ever way you want to see it.
Get the phone replaced and sim unlock it from ATT with the instructions in this forum. Sell the phone on Craigslist for $100-350, use that money to get an Atrix 4G/Pantech Burst/ etc, any phone around $100 and keep the $99-$349 profit OR just have a brand new working phone. Either way you see it it's worth the 15 mile drive so don't lag on getting this phone replaced.
edxmon said:
I know the phone only cost you "99 cents" but are you really worried about wasting time and gas driving there? you could make it worth your while:
This phone is worth $450 unlocked. Go to the store and get it replaced ASAP or you'll be sitting on a very fancy 99 cent paper weight or a useless $450 phone, which ever way you want to see it.
Get the phone replaced and sim unlock it from ATT with the instructions in this forum. Sell the phone on Craigslist for $100-350, use that money to get an Atrix 4G/Pantech Burst/ etc, any phone around $100 and keep the $99-$349 profit OR just have a brand new working phone. Either way you see it it's worth the 15 mile drive so don't lag on getting this phone replaced.
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Click to collapse
Alright so yeah went ahead and drove to the AT&T store only to be told we would need to go to the warranty center if we wanted it replaced. So they called the warranty center, before sending us over there, to see if they had one to give us as replacement but it turns out they didn't even have one there to give us a replacement. So then they told us that the only option now is to call the warranty number and have one mailed out. Meaning my gf now has to wait until Monday at the latest before she will have a working phone. Or they offered to let her PAY for a loaner phone to use until she got a replacement. Needless to say that I am beyond pissed with AT&T and their lack of willing to help a long term customer get her phone replaced without having to jump through hoops and wait days without a phone because of a problem that wasnt even my gf's fault in the first place.
Brad624 said:
Alright so yeah went ahead and drove to the AT&T store only to be told we would need to go to the warranty center if we wanted it replaced. So they called the warranty center, before sending us over there, to see if they had one to give us as replacement but it turns out they didn't even have one there to give us a replacement. So then they told us that the only option now is to call the warranty number and have one mailed out. Meaning my gf now has to wait until Monday at the latest before she will have a working phone. Or they offered to let her PAY for a loaner phone to use until she got a replacement. Needless to say that I am beyond pissed with AT&T and their lack of willing to help a long term customer get her phone replaced without having to jump through hoops and wait days without a phone because of a problem that wasnt even my gf's fault in the first place.
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Dang man, that blows but really it's not that bad to wait a few days. Do you have an old sim card phone you can use? You can pick something up on CL for a few dollars to hold you until monday. My side income is selling phones and sometimes I even sell the phone I'm using right now and go back to an old w810i candybar phone I have lying around. Take it as a rude awakening to how dependent we are on smartphones now a days. Just get the phone into the repair center. The sooner you do the sooner you get a working phone back.
edxmon said:
Dang man, that blows but really it's not that bad to wait a few days. Do you have an old sim card phone you can use? You can pick something up on CL for a few dollars to hold you until monday. My side income is selling phones and sometimes I even sell the phone I'm using right now and go back to an old w810i candybar phone I have lying around. Take it as a rude awakening to how dependent we are on smartphones now a days. Just get the phone into the repair center. The sooner you do the sooner you get a working phone back.
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Click to collapse
Funny u mention that I just got this phone for 40 dollars on craigslist!!! I do the same thing. I just got a s4 for 230 and I'm going to sell it on ebay
Sent from my HTC first using xda premium
So i just got my note 4 yesterday and I love it been an android user since the og droid. Anyways here's the deal. I didn't have money to get a screen protector since I didn't get paid till today. Thought I would baby the phone till I could order one from Amazon but today i scratched it by accidentally putting it in my pocket with my old phone still in there( baggy sweats so I didn't notice).
Well I preordered a note 4 but went in to another store and they had one in Stock. Just checked my email and they just shipped my preorder. Could I open the package and switch sim cards without it triggering a change in phones? It's not a terrible scratch but it's an inch long and it's driving me crazy. Thanks in advance for any help. Just switched from Verizon so I don't know how tmobile works.
re: imei number
Androidfan80 said:
So i just got my note 4 yesterday and I love it been an android user since the og droid. Anyways here's the deal. I didn't have money to get a screen protector since I didn't get paid till today. Thought I would baby the phone till I could order one from Amazon but today i scratched it by accidentally putting it in my pocket with my old phone still in there( baggy sweats so I didn't notice).
Well I preordered a note 4 but went in to another store and they had one in Stock. Just checked my email and they just shipped my preorder. Could I open the package and switch sim cards without it triggering a change in phones? It's not a terrible scratch but it's an inch long and it's driving me crazy. Thanks in advance for any help. Just switched from Verizon so I don't know how tmobile works.
Click to expand...
Click to collapse
All the phones have embedded IMEI code numbers in the phone itself as well
as on the bar code label and that's the very first thing Verizon or or any other
carrier checks when you turn in a phone or return a phone for any reason.
If the IMEI number is different than what they expect it to be you will get
yourself in a lot of trouble, they will either not refund your money or bill
you for the full price of the phone if it hasn't been fully paid off already.
There is no way to change or alter the IMEI number.
Good luck!
hmm please clarify if I'm wrong but you want to swap your scratched phone and put the scratched phone in the new Note 4's box and return it. Am I correct?
rookiegenius said:
hmm please clarify if I'm wrong but you want to swap your scratched phone and put the scratched phone in the new Note 4's box and return it. Am I correct?
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As bad as it sounds yes I'm trying to do that. I sort of feel justified to do that because when opening the account they ported my number to my wife's phone and i had no cell service.
I heard if i put a screen protector on it itmight hide the scratch a little bit but it's killing me that my 2 day old phone has a big scratch on it.
Ouch, you're just begging for an onslaught of hostile replies, aren't you?
Here's the thing, you can't switch boxes, you can't switch phones in boxes, you can't switch IMEI's, and you're probably not going to be able to return a phone with a scratched screen, but ethics aside, there's always a very slim chance if the rep is distracted. You could always try faking Tourette Syndrome if you're really that desperate, but it seems like a lot of work for the slim chance of a relatively small payoff.
The screen protector they will almost for sure take off before scanning the phone in, but that idea did make me lol (thanks for that). You might have to live with it or hope that it isn't too noticeable with the protector on and use it that way. Don't mess with switching phones though if you want to avoid embarrassment in the store.
kgbeezr1 said:
Ouch, you're just begging for an onslaught of hostile replies, aren't you?
Here's the thing, you can't switch boxes, you can't switch phones in boxes, you can't switch IMEI's, and you're probably not going to be able to return a phone with a scratched screen, but ethics aside, there's always a very slim chance if the rep is distracted. You could always try faking Tourette Syndrome if you're really that desperate, but it seems like a lot of work for the slim chance of a relatively small payoff.
The screen protector they will almost for sure take off before scanning the phone in, but that idea did make me lol (thanks for that). You might have to live with it or hope that it isn't too noticeable with the protector on and use it that way. Don't mess with switching phones though if you want to avoid embarrassment in the store.
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Glad i was able to make you laugh lol. I was wondering about the screen protector for myself not to notice, not tmobile since it looks like i have to live with the scratch. I think i notice it more because I'm looking at every pixel of that beautiful screen. Too bad i didn't sign up for jump so i can trade it in for the note 5.
Ok here's my last resort before I'm stuck with it lol. Wonder if i can return it before the 14 day grace period is up and just get the nexus 6 when it comes out. Has anyone done this successfully before? I know I'll have to pay a $50 restocking fee.
Androidfan80 said:
Glad i was able to make you laugh lol. I was wondering about the screen protector for myself not to notice, not tmobile since it looks like i have to live with the scratch. I think i notice it more because I'm looking at every pixel of that beautiful screen. Too bad i didn't sign up for jump so i can trade it in for the note 5.
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Click to collapse
Ohh, ok.
Androidfan80 said:
Ok here's my last resort before I'm stuck with it lol. Wonder if i can return it before the 14 day grace period is up and just get the nexus 6 when it comes out. Has anyone done this successfully before? I know I'll have to pay a $50 restocking fee.
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Click to collapse
The issue isn't returning and waiting for the Nexus, you can always do that, the issue is trying to return a phone with a scratch on the screen. The re-stock fee is just for opening the package, it doesn't cover damage. So really, the best answer you're going to get is either try to sell it on eBay - if there's no financing on the phone you could likely get close to what you paid, especially if you're willing to sell internationally, or, just take it back into the T-Mobile store and hope they don't notice. If you're really that determined and they refuse it, try taking it to other stores. It's not really ethical advice, but that's really your only option. Personally I would be way too mortified at the idea that i'm going to walk in, look the rep in the eye and expect him/her to take the phone with the scratch, it would look pretty shady. I would just sell it on eBay. But obviously it's up to you.
you scratched it, you own it...coming here asking for ways to pull a fast one isn't welcome, nor wanted...
Well, as entertaining as it would be to watch the onslaught here, this thread is going to be closed before it gets out of hand.
That being said, what you are wanting to do is not only immoral, but also illegal and unethical. No matter what screw ups you had to endure when they swapped your devices there is no justification for what you are attempting. This is equivalent to buying a new car, wrecking it, and returning it to the lot claiming this is how you received it.
You damaged the device, intentionally or not, and you must deal with the consequences of that action. Your carrier can hold you liable for the cost of both devices, in full, if you actually attempted to pursue this, not to mention having legal grounds to get you for fraud.
/End Rant
edit: Story of my process last night.
So I got my phone in the morning, and opened it up to find the screen was swirled and scratched and looked really bad in any light. Luckily my mom preordered the S6 (I have the S6 Edge) so I went over to her house to compare phones or to see if she had any scratches on hers. Her phone was absolutely perfect and was a good side by side of what my phone should have looked like. So I went into the AT&T store to activate and talk about getting a replacement or something.
I told AT&T about my concerns about the swirling and scratching and the worker that was helping me looked at it and then tried to justify it. He told me that it looked like a "geometric pattern" so clearly it wasn't from shipping and it was clearly from manufacturing. I think he was trying to comment on the concentric circling of the scratches, so I got what he was saying, but regardless of where the damage came from I felt like they should be responsible for it since they are the ones selling the phone.
Well, I asked what my options are. He told me that I couldn't activate the phone because then I wouldn't be able to return it to an AT&T store to get it replaced. He then told me that it was Samsungs problem and that I should contact their support to get it fixed, since it was a preorder he claimed the phone came straight from Samsung and not AT&T so they aren't responsible. A manager walked over to see how everything was going and when I mentioned my issues, he basically just told me that it sucked. He then walked away. On my way out I told another manager (I am assuming they were both managers. They had dress coats on that said Manager and had the AT&T logo on it.) The other manager said basically the same thing.... "Bummer." And that was it. I walked out with no options from AT&T.
I contacted Samsung and their support told me that I need to talk to AT&T about it since Samsung only manufactures the phones and AT&T sells them, so it's AT&Ts problem since they are the ones actually selling the device. So I got the official run around.
My only bet is to go back to AT&T on the 10th... which I'm supposed to be out of town, so I'm not sure what I'm going to do.
Going to try to contact AT&T today and see what they say.
Like T-Mobile people were complaining about, the screen is swirled straight out of the box. It looks really bad.
I can try and get pictures if people want. Just figured I'd get a thread started to see if anyone else has the problem.
Edit: Picture here. I'll take more tonight.
http://imgur.com/HEyLpUa
Some closeup pictures please. I was checking with someone else on other thread who received his AT&T device. No scratches on his. And maybe you should update the existing scratches thread.
yoman258 said:
Like T-Mobile people were complaining about, the screen is swirled straight out of the box. It looks really bad.
I can try and get pictures if people want. Just figured I'd get a thread started to see if anyone else has the problem.
Click to expand...
Click to collapse
Place of manufacturing? Vietnam?
Sent from my SAMSUNG-SGH-I747 using XDA Free mobile app
I tried getting a picture, but I only have my phone and it won't focus on the screen.
Um, I'm not sure the place of manufacture, I'd assume vietnam.
I went to the att store and they basically said I have to talk to samsung about it.
yoman258 said:
I tried getting a picture, but I only have my phone and it won't focus on the screen.
Um, I'm not sure the place of manufacture, I'd assume vietnam.
I went to the att store and they basically said I have to talk to samsung about it.
Click to expand...
Click to collapse
Yeah, F that. They sold you the scratched up device and now they don't want to take responsibility for it.
Welp... it continues. Guess I'll call AT&T while I'm opening mine tomorrow just to make sure I have a replacement on the way before I even have time to be disappointed lol.
gravi2 said:
Some closeup pictures please. I was checking with someone else on other thread who received his AT&T device. No scratches on his. And maybe you should update the existing scratches thread.
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Click to collapse
http://imgur.com/HEyLpUa
That's all I could get with just my cell phone, I will take some better pictures tonight when I get home.
Is it the same swirly pattern? I can semi see it.
Sent from my SAMSUNG-SGH-I747 using XDA Free mobile app
Jooosty said:
Is it the same swirly pattern? I can semi see it.
Sent from my SAMSUNG-SGH-I747 using XDA Free mobile app
Click to expand...
Click to collapse
It's the same exact swirl pattern that people on the T-Mobile forums are talking about. It looks like an old cars paint in the sun.
Sorry to see you have this problem. Both the phones that I've received, mine and my girlfriend's, seem to be scratch free. I tried to scrutinize with the brightest light I could find, the sun etc, but I couldn't see a blemish. The battery life is crap, but that's another story.
Hope you get this resolved.
ForgottenGuardian said:
Sorry to see you have this problem. Both the phones that I've received, mine and my girlfriend's, seem to be scratch free. I tried to scrutinize with the brightest light I could find, the sun etc, but I couldn't see a blemish. The battery life is crap, but that's another story.
Hope you get this resolved.
Click to expand...
Click to collapse
I just want to use the phone. I was so excited to use it, but I can't activate it because then AT&T apparently won't let me exchange it...
I wouldn't mind the scratches if I was allowed to use the phone until a new, scratch free one got here... but whatever. Stuck with my S4 while everyone else gets to enjoy their new stuff.
In all honesty man, I'd try another ATT store. I think they are just trying to shirk responsibility. Or call them and have them overnight you one. It is their product, their responsibility.
ForgottenGuardian said:
In all honesty man, I'd try another ATT store. I think they are just trying to shirk responsibility. Or call them and have them overnight you one. It is their product, their responsibility.
Click to expand...
Click to collapse
Yeah, talking with AT&T support now.
Is anyone getting Edge's that aren't scratched?
My 128gb Black Sapphire Edge should be here tomorrow. Think I'll be taking it to my local AT&T next to my work to unbox it so there is no discrepancies incase the display is scratched.
fsupartyboy850 said:
My 128gb Black Sapphire Edge should be here tomorrow. Think I'll be taking it to my local AT&T next to my work to unbox it so there is no discrepancies incase the display is scratched.
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I called ATT support and they are sending me a new one out.
Sucks because I got the phone on Monday, but I probably won't get to actually use one until the end of the week. Which is fine, just excited.
However, I am going to assume this new one getting sent out is going to be scratched too.
The 128GB models have been fine I think, mostly 32GB models are scratched. Which makes me feel dumb for buying the 32GB model now... Should have just gotten the bigger version.
I used to work in an AT&T store, basically replacing the phones in store is the managers discretion and they never want that on their audit because it somehow looks bad for them, or at least that is the impression our manager gave us. So our store handled those situations the same way, we just kind of keep passing off the blame and hope it will carry the customer out of the store (no longer our problem).
The only way to get something done through AT&T is to call into support as you did, sometimes support will even notate on the account that the store has to replace the device. This kind of forces the store to do so, because there is a trail and the regional manager would get pissed when they discover the store keeps passing off issues. We had a customer do that once and our manager still refused to replace it, so the customer kept calling into support until the regional manager was notified and took a look at the account and then they see notes for weeks that the customer has attempted going into a store for help and been fighting with the store manager.
yoman258 said:
The 128GB models have been fine I think, mostly 32GB models are scratched. Which makes me feel dumb for buying the 32GB model now... Should have just gotten the bigger version.
Click to expand...
Click to collapse
How sure are you about this?
The reason I ask is that I hadn't really noticed many people posting which specific model they had that was scratched, but there could be some credibility to it, and a bit of shady dealings on Samsung's part if this is actually the case.
Should have my 128GB in a few hours here.
fsupartyboy850 said:
My 128gb Black Sapphire Edge should be here tomorrow. Think I'll be taking it to my local AT&T next to my work to unbox it so there is no discrepancies incase the display is scratched.
Click to expand...
Click to collapse
Poetique said:
How sure are you about this?
The reason I ask is that I hadn't really noticed many people posting which specific model they had that was scratched, but there could be some credibility to it, and a bit of shady dealings on Samsung's part if this is actually the case.
Should have my 128GB in a few hours here.
Click to expand...
Click to collapse
I've only seen maybe one person complain about 128GB version, everyone else with 128GB versions have been fine.
However, everyone with 32GB versions seem to be having the issue. It could be coincidence and have to do with popularity of the 32GB over the 128GB.
yoman258 said:
I called ATT support and they are sending me a new one out.
Sucks because I got the phone on Monday, but I probably won't get to actually use one until the end of the week. Which is fine, just excited.
However, I am going to assume this new one getting sent out is going to be scratched too.
The 128GB models have been fine I think, mostly 32GB models are scratched. Which makes me feel dumb for buying the 32GB model now... Should have just gotten the bigger version.
Click to expand...
Click to collapse
So exactly how'd this process go for you?
They gave me so much run around I've got half a mind to go to every AT&T store I can just to curse out random employees until I feel better.
The short of the line of crap they gave me is that the shipper (FedEx) is to blame and that a case will have to be opened with them before -anything- else occurs. This of course leaves me with no device until they and FedEx discuss whatever they need to in order to deal with this bullcrap.
What I'm going to do for now is see if I can wait until the local retail store gets their units in to just do an exchange. If that doesn't work, I don't know... maybe I'll be an ass and let my lawyer give them a call. Frankly I'm just that irritated at this point.
I cracked my nexus 6 on the corner yesterday. I bumbled it while getting out of the car. I thought I saved it as I was able to handle it all the way down to about 2-3 inches from the ground but couldn't fight it off. It finally left my hand and dropped corner first onto the concrete. The tempered glass looks to be holding it together but it's a hideous sight so I plan on using my moto care to get it replaced. What's the process as I've never used it before.
Well so far this process has been a huge pain in the ass. I've been on the phone for about 1.5-2 hours. They can't find my IMEI number in the system.
first they asked me to email the receipt and they would call me back. I asked them why I couldn't just give them the order number of the phone, or the moto care contract number. They said they could do that. After that they still couldn't find my information so they had to escalate me. Once escalated they still couldn't find my information but they said to give them 24 hours.
I'll update more as the saga continues. So far NOT satisfied......
^^^ this is not encouraging to hear after purchasing MotoCare with my N6.
Hope it works out well for you! :fingers-crossed:
Been dealing with them for almost a month, have fun
Sent from my Nexus 6 using XDA Free mobile app
02840 said:
^^^ this is not encouraging to hear after purchasing MotoCare with my N6.
Hope it works out well for you! :fingers-crossed:
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so far the update is that the IMEI is not in their system and they have to get it updated in their database properly. They said it could take them some time. Definitely does not sound promising. Thank god the phone is still functional. Perhaps you can be pro-active and get them to make sure your phone is in the system properly so when the time comes, replacing your device will be much easier.
biggiestuff said:
so far the update is that the IMEI is not in their system and they have to get it updated in their database properly. They said it could take them some time. Definitely does not sound promising. Thank god the phone is still functional. Perhaps you can be pro-active and get them to make sure your phone is in the system properly so when the time comes, replacing your device will be much easier.
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Which is hilarious because they sold you the device and I'm pretty sure require the IMEI to purchase moto care. I had the same problem on 2 separate devices from them. Make sure they transfer your moto care to your replacement as well (they won't).
Sent from my Nexus 6 using XDA Free mobile app
biggiestuff said:
so far the update is that the IMEI is not in their system and they have to get it updated in their database properly. They said it could take them some time. Definitely does not sound promising. Thank god the phone is still functional. Perhaps you can be pro-active and get them to make sure your phone is in the system properly so when the time comes, replacing your device will be much easier.
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Thanks for the update. Would've been nice to hear better things. Maybe posting to their Twitter account will get more action, and more attention, once it's out there for more then just the community here to see.
I did check my Certificate of Coverage that was emailed after Moto Care purchase and my IMEI is listed as "Serial Number". A call to them to confirm might be a good idea.
02840 said:
Thanks for the update. Would've been nice to hear better things. Maybe posting to their Twitter account will get more action, and more attention, once it's out there for more then just the community here to see.
I did check my Certificate of Coverage that was emailed after Moto Care purchase and my IMEI is listed as "Serial Number". A call to them to confirm might be a good idea.
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Looks like they got everything squared away. Hopefully they got the right phone coming to me. I'll be pissed if they mistakenly send me a blue 32gb. They said replacement should be here 4-5 business days.
biggiestuff said:
Looks like they got everything squared away. Hopefully they got the right phone coming to me. I'll be pissed if they mistakenly send me a blue 32gb. They said replacement should be here 4-5 business days.
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Wouldn't want to even think about that. I waited very patiently for my white 64gb, I'd be rather disheartened if they messed up the replacement. Glad to hear it sounds like it's all good, for now... fingers crossed that the worse is over for you.
02840 said:
Wouldn't want to even think about that. I waited very patiently for my white 64gb, I'd be rather disheartened if they messed up the replacement. Glad to hear it sounds like it's all good, for now... fingers crossed that the worse is over for you.
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Thanks, my recommendation to everyone with moto care is to be proactive and make sure your phones are in the system properly so when the time comes everything is smooth.
My experience was totally painless with motocare.
I purchased my n6 off of Craigslist. When I got home, I dropped my phone on the tile floor and cracked the screen. I signed up for motocare, and within 12 hours I got an email conformation everything was set up.
I started a claim online, and a new phone was shipped overnight to me.
I packaged up my old phone and overnighted it back to Motorola.
nmarietta said:
My experience was totally painless with motocare.
I purchased my n6 off of Craigslist. When I got home, I dropped my phone on the tile floor and cracked the screen. I signed up for motocare, and within 12 hours I got an email conformation everything was set up.
I started a claim online, and a new phone was shipped overnight to me.
I packaged up my old phone and overnighted it back to Motorola.
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Did you get a brand new phone with accessories? I just received my replacment phone and just the phone came in a bubble wrap package. no screen film on the front or the camera. There are minute (very very small) grooves on the bottom of the phone. You can't see them but you can feel them. These don't exist on my previous phone. For some reason I expected a brand new phone when using moto care
biggiestuff said:
Did you get a brand new phone with accessories? I just received my replacment phone and just the phone came in a bubble wrap package. no screen film on the front or the camera. There are minute (very very small) grooves on the bottom of the phone. You can't see them but you can feel them. These don't exist on my previous phone. For some reason I expected a brand new phone when using moto care
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I believe the phone I received was refurbished. It did not have any film on the screen. However it came in a new box with the paperwork and fast charger.