[Q] Unable to restore the backup.ab file! Need helps!!! - One (M7) Q&A, Help & Troubleshooting

Hi guys,
I have just rooted my HTC One M7, which previously upgraded to Lollipop 5.0.2.
However, the problem turns out when I tried to restore my backup.ab file (around 600 MB) and it said "restoration ended" as soon as "com.android.providers.contacts" appeared so I couldn't back up any of my data.
I tried to unroot and used RUU to flash my HTC back to stock, but the same thing happened and I couldn't process my backup through the "com.android.provider.contacts". Searched forums and internet but there is no clear and feasible solution for this.
Could anyone help me to save my data since I don't want to lose my contacts and photos in the file (the games are not so important). Please help, thank you very much in advance.

Any help pls?
Any help pls?

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Hi, by mistake I deleted my settings.ini file in the file manage. The sound when the phone starts and shuts off disappeard. Thats the only thing I noticed that is different. I would like to know if there is a way to restore that file or if it can be copied from another device, I dont want to try hard reset unless I know it really helps. I am currently running unrooted the stock 2.1 ROM, and waiting for the ofiicial update in my region (slovakia). Thanks for any help or advice you can provide.

Wifi Problem. Please HELP!ASAP!

Hi again! Well I unbricked my phone and now I've restore back from my backup. However, there's one problem- after I unbricked my phone, I can't seem to get any access to the Internet even though I've connected my wifi. So I thought that restoring my backup would clear off this matter, well, it doesn't fix it in any ways. Can anyone help my with this? I'm urge to use my phone's wifi(certain uses) Please and Thank you.
What Android ROM are you using ?
Try to restart your modem first.

HTC Sync Manager and CyanogenMod issues

First off, I know that I need Sense for my HTC One to be compatible with HTC Sync Manager. That's not the issue. The issue is that I backed everything up with HTC Sync and now there is no way to get all that stuff back onto my HTC One without having Sense. Furthermore, I had to reinstall HTC Sync Manager several times to get it to work and in the process it had erased my back up and I tried doing a system restore, but the drive that my back up was on was set to not save restore points. I downloaded a recovery program and was able to recover 80-90% of the files. The issue is that I still have no way, to my understanding, of putting them back on my phone or even opening them as they are all encrypted. Or whatever it is that HTC Sync Manager does to files when it backs them up. So you can see the predicament I'm in and it's not a favorable one.
Lastly, I'm beginning to regret doing this and it's making me feel terrible.
Please, if anyone can help I would be so relieved.
Same problem
rdadream said:
First off, I know that I need Sense for my HTC One to be compatible with HTC Sync Manager. That's not the issue. The issue is that I backed everything up with HTC Sync and now there is no way to get all that stuff back onto my HTC One without having Sense. Furthermore, I had to reinstall HTC Sync Manager several times to get it to work and in the process it had erased my back up and I tried doing a system restore, but the drive that my back up was on was set to not save restore points. I downloaded a recovery program and was able to recover 80-90% of the files. The issue is that I still have no way, to my understanding, of putting them back on my phone or even opening them as they are all encrypted. Or whatever it is that HTC Sync Manager does to files when it backs them up. So you can see the predicament I'm in and it's not a favorable one.
Lastly, I'm beginning to regret doing this and it's making me feel terrible.
Please, if anyone can help I would be so relieved.
Click to expand...
Click to collapse
I have the same problem and I cannot get my back up files back.
Once you can do it please let me know , thanks

[Q] Need help HTC one X

Hello all, I bought a rooted HTC one x a couple months ago but i wasnt able to install the software updates (kept sending me to twrp and it would fail ). while try to unroot, accidentally deleted the operating system(thru twrp advanded wipe) and right now i am not able to access the phone, its just stuck on the HTC symbol
twrp is still on the phone and i still can access it and im just wondering if there is any way to save this situation?
much appreciated !!
ngammoh said:
Hello all, I bought a rooted HTC one x a couple months ago but i wasnt able to install the software updates (kept sending me to twrp and it would fail ). while try to unroot, accidentally deleted the operating system(thru twrp advanded wipe) and right now i am not able to access the phone, its just stuck on the HTC symbol
twrp is still on the phone and i still can access it and im just wondering if there is any way to save this situation?
much appreciated !!
Click to expand...
Click to collapse
You are in the HTC One M7 forum, you will get better response if you posted in the HTC One X forum.

[Q] HTC One (M7) - HTC Backup Incompatible after System Restore

Hi,
First thread on here so forgive me for being a noob.
Two weeks ago I set my HTC One M7 to updated to lollipop before I went to bed. When I woke up it was still stuck on updating. I rebooted my phone and it was then bricked.
Took it to a phone repair shop and was told it failed because I didn't have enough free memory on the phone for the software to extract and install so it failed. They tried resetting to factory settings etc but no joy, there was no boot file.
After TWO WEEKS with the phone they have now managed to install lollipop on the device and everything seems to be in working order, except.... I have all my contacts backup up Dropbox using HTC Backup app. So now that I have my phone back I want to restore from Dropbox.
The only problem is that 'HTC Backup' is not on Google Play store. When I searched for HTC Backup on Chrome it gave me the option to open in the Play Store but with the error "Your device is not compatible with this version".
Firstly, is there a reason why HTC Backup is now not compatible since I upgraded to Lollipop?
Is there any other way of restoring my backup from Dropbox without using HTC Backup app?
Please let me know if you need any more info that I may have let out.
Thanks.

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