Database Develop

Anyone able to order HD7 from Tmobile Customer Service yet?

So, I logged into my account to check on the HD7 pricing and it's there now. It shows 499 with a 50 dollar discount, bringing it to 449. I almost pulled the trigger, but I wanted to call and see if they could do something on the price. So, I did. And apparently, they don't have the listing in their system yet!?? Although, she did say she'd try and help out on reducing the price and would call me on Monday (the release day) to get it sorted out. My concern is on release day, I'm sure it's going to back ordered. Anyone else have any experiences to share?

Yes,I was able to order mine on Tmobile yesterday and got the email confirmation too with the estimated delivery date of 11/04( really hope so) and got a text message today that its being processed and will soon get a tracking number when it ships.

molten83 said:
Yes,I was able to order mine on Tmobile yesterday and got the email confirmation too with the estimated delivery date of 11/04( really hope so) and got a text message today that its being processed and will soon get a tracking number when it ships.
Click to expand...
Click to collapse
Maybe I should've just done it today then. I checked all day yesterday (so I thought) and didn't see it on there until around 0650 cst this morning. Now it's not on the site period. Maybe a few calls like mine and they realized they messed up. But, definitely let us know if they get it to you by the 4th. Or at least if I was you, I would call and complain if it didn't get there, no matter if they made a mistake or not.

I just logged into my T-Mobile account and looked up for HD7 upgrade. I am getting a price of $499. I am on Even more plus plan. So thats fair.
As far as the estimated shipping date is concerned, its showing up as 11/9. So I did not move any forward. I might as well pick it up on the 8th in the stores.

VizagDude said:
I just logged into my T-Mobile account and looked up for HD7 upgrade. I am getting a price of $499. I am on Even more plus plan. So thats fair.
As far as the estimated shipping date is concerned, its showing up as 11/9. So I did not move any forward. I might as well pick it up on the 8th in the stores.
Click to expand...
Click to collapse
I came to the same conclusion.. I'd like to pick up the phone at the store.. and play with it a bit.. I'm still torn between this phone and the venue pro..

Yeah, I just logged in again and almost pulled the trigger. But, maybe you guys are right and I should wait until I get a chance to mess with it at the store. I'm pretty sure I'm going to buy it anyways and just keep my HD2 just in case I end up not liking it. Worst case scenario is you buy it, unlock it and sell it overseas for a profit anyways.

everytime i go to upgrade phone page it gives me an error !!
Sorry, please try again later.
Our systems are currently unavailable. We apologize for any inconvenience.
anyone else having this problem?

Nope, it shows just fine. Although, the phone isn't listed now. It did the same thing yesterday. It's there all day and then at night, it's gone. I'm still trying to hold out on just dropping the 450..500 after tax on it and see what Tmobile will try to shave off it for me at launch. But, trust me, I've just about put my card info in twice. And had it showed it be delivered before the 8th, or even on the 8th. I would've probably done it.

So I own my phone, no contract and I use TMO US service. If i go to the web site and sign in it wont let me buy the phone!...I mean how stupid is that..because I dont have a contract and I own my phone?...Every time I try to buy it it say Im not eligible for an upgrade even though Im not asking for an upgrade. Very frustrating, and bad business.

nevermind..
I also have no contract but I don't get that message about not being eligible for an upgrade.. it takes me to a list of devices I can buy..

Oddly enough, now it hasn't been up on the site all day. Here's something else to look for. If you just do a search for "hd 7" on the Tmobile site. The Samsung Galaxy Tab comes up with the HD7. It shows the button for upgrade, but you can't buy either one right now. But, it's an indication of it coming.

I guess they realised the mistake they made.I was able to order mine on 11/01 and the email confirmation said I will get it on the 11/04 but its showing in my order status that my phone will be delivered on the 8th.

Well i just got off the phone with TMO. They WONT let me buy the phone now because I dont have a two year contract. They told me I would have to wait till monday!..I told them how this was a terrible business practice..that they were turning down a 500 dollar sale and they basically said ...to bad.
Terrible way to run a business.

molten83 said:
I guess they realised the mistake they made.I was able to order mine on 11/01 and the email confirmation said I will get it on the 11/04 but its showing in my order status that my phone will be delivered on the 8th.
Click to expand...
Click to collapse
Sounds about like them. And come to see, they make many revealing mistakes. Like now if you search for the HD7 on the Tmobile website. It will pull that and a listing for the Samsung Galaxy Tab (no price though). You can hit upgrade, but unfortunately it won't take you to the order page like the HD7 did. Well, at least you'll actually get it on the 8th instead of it being shipped on the 8th.
harsaphes said:
Well i just got off the phone with TMO. They WONT let me buy the phone now because I dont have a two year contract. They told me I would have to wait till monday!..I told them how this was a terrible business practice..that they were turning down a 500 dollar sale and they basically said ...to bad.
Terrible way to run a business.
Click to expand...
Click to collapse
Yeah, that is definitely terrible on their part. Who cares if you're on contract or not. It's a NO contract price that you're paying. I would definitely complain when you order it on Monday and at least get them to take off 50 bucks or something for the inconvenience. I mean you do pay for service every month just like everyone else.

I was able to get the order on 11/01 also. I talked to tmobile and they said that it was a glitch in the system. they said if you receive the wrong phone you can send it back. My card was charged $379 I even got a text message stating that it was being processed. so hopefully I get the phone on the 8th

Blueightytwo said:
I was able to get the order on 11/01 also. I talked to tmobile and they said that it was a glitch in the system. they said if you receive the wrong phone you can send it back. My card was charged $379 I even got a text message stating that it was being processed. so hopefully I get the phone on the 8th
Click to expand...
Click to collapse
$379? Wow. What did you pay for? Phone is $250 (before $50 rebate).

sorry I payed $329.99 for the first installment after that they charge $40 for 4 months. 329.99 + 160 $489.99

Blueightytwo said:
sorry I payed $329.99 for the first installment after that they charge $40 for 4 months. 329.99 + 160 $489.99
Click to expand...
Click to collapse
Oh you bought full price with installments. That makes more sense now. Haha.

went to go see the status of my order and it now says we are unable to retrieve the status of your order. Hope the phone is still being processed and hope my card is not charged if they removed my order. anyone else have this problem if you ordered it on 11/01?

I'm having the same problem: unable to retrieve status. And I have no tracking info when I try "track by reference" with my cell number on the UPS site.

The worst experience/service I've ever had in my life from Google Play Store

Hey guys just passing along my horror story from the Google Play Store. So I pre-ordered my Nex7 on June 29th cool, got it on July 17th. Opened it up and started charging it. It doesn't accept a charge from the included charger, or so I tried 3 other chargers no go, tried from my computer to the tablet and it lets me access the internal storage like it should but alas, no charging. Factory reset no go, long story short I'm not a Android noob my any means and tried everything because honestly who wants to mail back their new toy? Called support waited on hold for a little over an hour which was expected because I'm sure a ton of people were calling asking where theirs as at so it is what it is. So it gets sent to the "Internal" team for RMA and exchange and they will Email me my UPS stuff. So 4 days later I get the email (July 21st) and I ship it back on the following Monday (July 23rd) and order the new one the same day which the pre-authorized my card for the 249.99 in case I never send back my original makes sense ok. Normally the new one is mailed out in 3 days or so. So Thursday (July 26th) rolls around and Google gets my old tablet and mine still hasn't shipped. So finally on Monday (July 29th) I call to ask if something is wrong or whatever because I still haven't seen anything on my replacement tablet and I get the explanation of it's "Stuck" and the "Internal" team is looking into it. So at that point I'm curious what stuck actually is? I've sent in my old one and it was received and I've ordered my new one with was pre-authorized. She didn't know but assured me I'd get an email VERY soon on it. So fast forward to today (August 13th) I've called once a week to inquire about it and I'm still being polite about it because I've had to work customer service when I was younger and I know these poor people get freaked out on by tons of callers even though they didn't do anything wrong. Today I was told that apparently the ENTIRE internal team was in a meeting until noon today (Right?) and the CSR I talked to today would personally talk to a few of them because it's been 3 weeks since I put in my order for a replacement and it SHOULD take roughly 3 day (I'm not holding my breath).
So basically I'm failing to see the problem here. They received my old one, they've charged me for a new one, but it hasn't been sent. I'm not understanding why it takes 3 weeks to solve this problem on my it's "Stuck" when it should take about 30 seconds to look at my account and see everything is as it should be and send the new one.
On a side note I never activated it on my account so it's not like there's a $20 credit they're trying to sort out or anything it's all about as strait forward of an exchange as you can get. I've already purchased a Nexus 7 from Sams Club (Before mine ever came in the mail) and this one was suppose to be for my girl friend and now she's mad because she loves mine and wants her own. I doubt even if this gets resolved today I'll ever buy from them again and if it doesn't get resolved I guess I'll return it and drive 10 minutes to Walmart and buy one.
Sorry if it seems like a rant but I figured I'd just share my current experience with the Play Store.

why not just ask google for a refund and buy it locally?

neotekz said:
why not just ask google for a refund and buy it locally?
Click to expand...
Click to collapse
he'll wait a long, long time for his money back if he does that. Day 15(in terms of business/working days) since i refused delivery of my tablet and still no refund in sight.

Check this out I have been submitting a return request every monday or tuesday for 3 straight weeks. Absolutely nothing. I hate waiting on the phone but I guess I will have to. Why do they have the form there when they never answer the requests? I'm not picky about customer service but this is terrible.

haloimplant said:
Check this out I have been submitting a return request every monday or tuesday for 3 straight weeks. Absolutely nothing. I hate waiting on the phone but I guess I will have to. Why do they have the form there when they never answer the requests? I'm not picky about customer service but this is terrible.
Click to expand...
Click to collapse
Rofl I love your messages

neotekz said:
why not just ask google for a refund and buy it locally?
Click to expand...
Click to collapse
Ten_fold is correct, it will take 2 weeks to get my money back even though they've had my original device in their hands for a "Pending" exchange for almost a month now. I'm not really picky or anything but this whole thing is pretty nuts. Honestly at my job if I did stuff like this I'm pretty sure I'd be fired pretty quick especially since this isn't even anything special just mail the Fing thing out.

Clienterror said:
Ten_fold is correct, it will take 2 weeks to get my money back even though they've had my original device in their hands for a "Pending" exchange for almost a month now. I'm not really picky or anything but this whole thing is pretty nuts. Honestly at my job if I did stuff like this I'm pretty sure I'd be fired pretty quick especially since this isn't even anything special just mail the Fing thing out.
Click to expand...
Click to collapse
I'm not super stressed about it, but having £168 of my money taken away from me for almost a month, for an item i technically never even received is beyond a joke really.

I refused my order from the Play Store as instructed by Google when they wouldn't let me cancel. A month on and I'm still waiting for my refund.
Sent from my Nexus 7 using Tapatalk 2

haloimplant said:
Check this out I have been submitting a return request every monday or tuesday for 3 straight weeks. Absolutely nothing. I hate waiting on the phone but I guess I will have to. Why do they have the form there when they never answer the requests? I'm not picky about customer service but this is terrible.
Click to expand...
Click to collapse
Where did you get a summary of your inquires like that? I would love to see mine.

I have been waiting since July 24 for my refund I phone them and they don't seem bothered what a bunch of jokers google you are the worse company of 2012 in my books.

maw230 said:
Where did you get a summary of your inquires like that? I would love to see mine.
Click to expand...
Click to collapse
It's the Google Wallet transaction page.

I had a very similar experience with Logitech, and after I sent a formal written complaint they sent me a free G700 gaming mouse ($100 value).
I'd recommend actually reaching out to Google in a formal and professional manner. See if you can find the email address for a customer service member, or someone a little higher up the food chain.

Moto X return policy

Any know the return policy for the Moto X. The website is not clear, it talks about having 14 days to change your design if you don't like it but no mention if you can get a complete refund. I want to buy this as a gift but need the option to return it if is not liked. Anyone ever receive a refund?
Thanks

"For Moto X devices designed with Moto Maker: Let’s say you do all of your designing, get your Moto X, and then decide you have a different favorite color. You can re-design once if you return the first one within 14 days of buying (30 days in California), no questions asked."
I read that as 14 days from purchase date (not delivery date). The website is silent as to the developer edition but I was told in a chat session the developer edition is 14 days from delivery.
I'd post a link but because of the rules, it won't let me. But if you google motorola return policy --- what I posted will come up.
EDIT: I see what you mean now, that language is for design changes. May want to open a chat session to clarify. They will send you a transcript after the session so you will the answer in writing as well.

You can get a full refund for a MotoMaker X. It is 14 days from the day FedEx delivers it to you, just like an exchange. You can open the factory sealed box and they will still accept it for a refund.
You may have to defend yourself if you get one of "those" reps...

8_8 said:
You can get a full refund for a MotoMaker X. It is 14 days from the day FedEx delivers it to you, just like an exchange. You can open the factory sealed box and they will still accept it for a refund.
You may have to defend yourself if you get one of "those" reps...
Click to expand...
Click to collapse
I couldn't find that anywhere in their refund policy, has anyone here ever gotten a refund? I'm going to try to chat them up when it's not so busy.

I am not sure if they spell it out explicitly in their policy but they will take it back based on my experience at least. Sorry I was not so clear -- yes, I did get a refund on mine. I got a not so pleasant foreign sounding lady rep who called me on Thanksgiving 8PM asking me why I wanted to return my X for a refund and questioning me. She was a MotoMaker manager and wanted to confirm the refund after I had called them. The next day I got an email from a Motorola rep confirming the refund:
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
Subject
Motorola Mobility
Discussion Thread
Via Email (Ashley) 11/29/2013 01:10 PM
Hi,
Your refund is processing. You should see it back in your account within 7-10 business days.
Thanks,
Ashley
[---001---]
Click to expand...
Click to collapse
If you look in the Cyber Monday thread, you'll see a LOT of people returned their Moto Xs for refunds as well. I definitely understand where you are coming from in looking for it officially spelled out from Moto so you can feel safe about it, so I guess your best bet is going to be to contact Moto via chat/email (even though their phone support is much more accurate) so you can get it in writing and save it.

They take it back... Even with an unlock code generated. They also email you a prepaid overnight shipping label too. Its pretty awesome. I've not gotten my refund yet but I only returned it on Friday.
Sent from my Nexus 5 using XDA Premium 4 mobile app

Jayrod1980 said:
They take it back... Even with an unlock code generated. They also email you a prepaid overnight shipping label too. Its pretty awesome. I've not gotten my refund yet but I only returned it on Friday.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Is it OK to get a full refund if I already open it? What number did you contact for returning? Thank you!

Any experience here with refund after the 14 days?
situation is I'm on my 2nd Moto X, both a had software issues. I'm sure Ill be able to refund it no problem based on my circumstances but just want some feedback. It sucks I really liked this phone.
also anyone recommend a good I can replace this with?
-should cost around 400$ w/ tax
-has to be new and from a legit retailer (not ebay or amazon 3rd party sellers)
-not a nexus 5, I here lot's of those are having some weird microphone volume issue.
-no HUMGO phones lol, something close to the moto size
open to ALL suggestions! thanks!

I made a stupid decision to go with motomaker 32 gig full price instead of the dev edition. My fwd facing camera looks like the gromet or o-ring around the camera is coming off and sliding down partially obscuring the camera. Does anyone know if Moto has allowed people to swap from motomaker full price to dev edition since the cost is the same? Going to call later today when I can get on the phone and see if they'll allow it...

ballisticn8 said:
I made a stupid decision to go with motomaker 32 gig full price instead of the dev edition. My fwd facing camera looks like the gromet or o-ring around the camera is coming off and sliding down partially obscuring the camera. Does anyone know if Moto has allowed people to swap from motomaker full price to dev edition since the cost is the same? Going to call later today when I can get on the phone and see if they'll allow it...
Click to expand...
Click to collapse
Assuming you didn't use any coupons or extra discounts, you could just return the moto maker one and place a new order for the dev edition, since that's usually how they treat "exchanges" anyway. If you had a coupon or discount that isn't available now, they can offer an advance exchange (where they charge you for the new device then refund it when they receive the old one) but I think that only works for straight moto maker exchanges.

Anyone have any hookups at Motorola, can't get my refund.

Hi everyone,
I ordered my 2014 Moto X just like everyone else on 9/16 and the next day I realized I made a mistake and wanted to change from AT&T to Pure version if I could. They said I will have to chat later, and I talked to them everyday till 9/26 when they said they cancelled the order and I will get a refund to order another one since that is the only way to do it at Motorola.
After a couple days, I got the phone even though Motorola site shows it as not shipped, Motorola chat told me it was cancelled and I should not have gotten the phone and I will get refund in a week.
I shipped the phone back, they got it on 10/07 and since then I have talked to them every single day about the phone and they still haven't refunded me or helped me in any other way.
I did find a couple of people helpful but it's not helping. It's been way over a month and I'm out a lot of money and I don't have a phone either. Does anyone have any hookups or contacts at Motorola who can help me out maybe? A number other than generic 1-800 number that would have a better answer than 24-48 hours or 7-10 business days?
Any help will be appreciated.
Thanks in advance.

Try this number between 8 am and 5 pm CST. White glove level 2 support.
800.734.5870
Hope that gets you someone you need.

any swappa users want to build me a moto x?

Ive been having some major issues getting my order to go through...spent many hours on the phone with motorola
They've given me a 25$ accessory voucher that I'd be willing to give to someone who will order my moto x and ship it to me. (WA)
I have perfect feedback on ebay and verified paypal
anyone want to help a brother out?

Can't you just use a different computer like at a library and maybe an alternate gmail account to make the order?

I've tried everything I can think of... I've phoned them since the 9th and spend probably close to 4 hours in the phone...they don't even know what's causing the issue... I don't have another credit card with a USA address to try with... And my code expires Monday at midnight.

Nobody willing to help me out?? Not much risk on your part... You wouldnt have to ship the phone untill you are paid in full....

jeetS said:
Nobody willing to help me out?? Not much risk on your part... You wouldnt have to ship the phone untill you are paid in full....
Click to expand...
Click to collapse
I have two brand new Moto X's. 32GB VZW and Pure Ed w/ black front walnut back and silver trim. If you're interested let me know. I'd be willing to help you get another to you liking but it will be a few days...

hotpass105 said:
I have two brand new Moto X's. 32GB VZW and Pure Ed w/ black front walnut back and silver trim. If you're interested let me know. I'd be willing to help you get another to you liking but it will be a few days...
Click to expand...
Click to collapse
Im looking for a 32gb pure, cognac leather... Are you saying a few days till youd be able to order? Cause if my current order gets cancelled(likely will) my cyber monday code is only good till midnight tomorrow....

I had a problem on their website as well. The order wouldnt go through all the way. I just used chrome and internet explorer at the same time, and was chatting with moto support as well. (They had no idea why it wasnt going through.) But eventually it went through with chrome. I used moto credit, and it got stuck at the shipping address screen after i got approved for moto credit. Eventually i was able to get to the confirm and place order screen, but internet explorer gave an error with processing my order at this time, but chrome went through.
Kind of a pain, but all is well. I hope you are able to figure it out
Nick

Well this thread can be deleted...
I spent some more time on the phone with them this morning and finally got the order approved.