I accidentally dropped my very new Z3C in the bathroom [slid off the shelf]. As it hit the wet floor, the flap covering the USB and MicroSD slots opened up. Unfortunately, as I (clumsily) picked up the phone with my still wet hands I think I let in a couple of droplets of water inside. The water damage strip below the SD card slot turned pink, indicating water ingress. I turned the phone off (not immediately, but after 5-10 mins) and left the phone unused for a day and a half.
Now, I am able to charge the phone normally using a magnetic cable. Post charging, the phone is working normally. So basic functionality is back.
However, I ended up with the following problems -
1. USB Charging not working -
I'm not able to charge the phone with a USB charger - there is no charging indication on the phone when I plug in the charger at all.
To check this further, I fully drained the phone battery and tried charging with a USB charger. When I plug in a USB charger, the red charging light comes on for a minute or so, and the display shows an empty battery symbol with 1% charge. As the phone charging crosses the 1% threshold, the phone begins to start-up. From this point onward, the battery charging stops. The red LED light turns off and charging stops.
So, the USB port is physically working (and hence the red LED initially), but the phone stops accepting charge as soon as the phone boots. Could there be a software "fuse" or something which is shutting down the USB module after detecting some water damage?
2. Computer not recognizing phone connected with USB cable
The computer is not recognizing the phone when I try to connect it with a USB cable. It is as though I haven't connected any device at all - no pop-up / indication either on the phone or on the computer.
3. MicroSD cards are not working
As soon as the phone fell (and got wet), I remember that a message popped up on screen saying that the microSD card has been removed. After this, I removed the MicroSD card when I shut down the phone post the accident. Now, any microSD card I try isn't being recognized by the phone.
I took the phone to the Sony Service center, but they refused to repair it under warranty since the phone was "water damaged". With a very superficial examination, they decreed that the motherboard has to be replaced, which would cost > 80% of the phone's cost. With this, I don't see any value in approaching the Sony service center.
The way I see it, the damage appears to be minor - apart from the SD slot and the USB port, everything else is working normally. "Conceptually", I feel there should be a relatively inexpensive way to fix this [of course, this is more optimism speaking]. However, I don't know how to proceed from here. Any thoughts or ideas for fixing the phone would be extremely helpful.
I'm based in Bangalore, India. Any suggestions on mobile repair centers who might actually take a look at the phone would also be helpful.
Did you find a fix for this? I have the exact same problem.
nothing you can do except send to a third party repair centre tbh
I used a hair dryer and dryed it and it charges fine now. Only problem is notification light is only red and green.. no other colors..
Sent from my D5803 using Tapatalk
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I made the mistake of forgetting to put my phone in my backpack while riding splash mountain at Disneyland. Needless to say, my phone got pretty damn wet! When I got the chance, I immediately removed the battery and let the phone dry for almost a week.
I was extremely worried when I plugged in the charger and got the red light o' death. After searching the forums I found that is was just a dead battery. So I quickly ordered a new one on ebay and I was back in business. Or at least I thought I was.
My phone seems to be fine, other than the fact that when it is plugged into a charge source, it does not charge the battery whatsoever. No matter what I use, (Car, AC , Computer) it states that is connected and charging for the status, orange light and everything, but the battery will continue to drain.
I know it is not a connection issue due to the fact that I can still synch it with my computer. For now, I have ordered 3 batteries and 2 external battery chargers for work and home. Does anyone have an idea on what part of my hardware is damaged so I can possibly get it replaced?
B-timw said:
I made the mistake of forgetting to put my phone in my backpack while riding splash mountain at Disneyland. Needless to say, my phone got pretty damn wet! When I got the chance, I immediately removed the battery and let the phone dry for almost a week.
I was extremely worried when I plugged in the charger and got the red light o' death. After searching the forums I found that is was just a dead battery. So I quickly ordered a new one on ebay and I was back in business. Or at least I thought I was.
My phone seems to be fine, other than the fact that when it is plugged into a charge source, it does not charge the battery whatsoever. No matter what I use, (Car, AC , Computer) it states that is connected and charging for the status, orange light and everything, but the battery will continue to drain.
I know it is not a connection issue due to the fact that I can still synch it with my computer. For now, I have ordered 3 batteries and 2 external battery chargers for work and home. Does anyone have an idea on what part of my hardware is damaged so I can possibly get it replaced?
Click to expand...
Click to collapse
Ouch. If its what happened to me, its the USB port.......... part of the mainboard. Luckily mine was under warranty so I took it back to get another one. Mine didnt get wet though, but similar symptom. My usb port got blown by plugging in the wrong USB charger. I could sync, but not charge what so ever.
If its in warranty and your internal water markers arent red ( still white and dry ) Id try sending it back for a warranty exchange.
How spotless are the battery contacts - try some contact cleaner.
B-timw said:
My phone seems to be fine, other than the fact that when it is plugged into a charge source, it does not charge the battery whatsoever. No matter what I use, (Car, AC , Computer) it states that is connected and charging for the status, orange light and everything, but the battery will continue to drain.
I know it is not a connection issue due to the fact that I can still synch it with my computer.
Click to expand...
Click to collapse
Have you checked that the option of not charging the battery while connected to the PC isn't ticked - if it's ticked, that'll explain why it's not charging when connected to the PC (although I don't know about the orange light). I did have a problem with my battery only charging for 1 min and then the orange light extinguished. It turned out it was due to a film of grease/dirt on either the battery contact prongs of the phone or the battery terminals themselves. If you have some contact cleaner and a cotton bud (folks in the US call them qtips), it'd be worth giving both of those a carefull clean. Note: don't be tempted to bend the prongs to touch the battery harder - they'll be fine as is as long as their surface is spotless.
Have you checked the water sensitive sticker under the battery to see if it's registered water in the phone - you may have been lucky and the water didn't get right into it. If there's no sign of that having indicated water ingress then if it still plays up after cleaning the terminals, you could try getting it repaired under warranty. The TyTN II charging system as a whole is a bit of a nightmare. As well as the problem I already mentioned, my HTC original charger only lasted 4 charges (a couple of weeks because I was mostly charging off the PC at the time) before going 'click' very loudly and going to the great charger graveyard. I bought a better repalcement for only £8.99 rather than getting another one the same under warranty which may only last another 4 charges.
The option of the battery not charging while connected to the machine isnt checked. I have a similar thing going on with the orange light. But it will happen at random times. (longer than a minute.) I will try cleaning my connectors to see if this helps. There was a little water under the battery when I removed it, and my sticker is pink.. So im thinking its showing signs of water damage. Another thing, my roomate has the same model, and when the battery is removed and a charger is plugged in, there is no light indication. But when I do the same thing I get the red light.
Sorry this was previously posted in the wrong forum, mis described as a tytn!
My son is unable to turn his tytn2 on, I think the battery has run down completely, as when I turn it on, I get the "smart mobilty" flash screen with the RGB data, then it turns off as if completely flat, when I plug the charger in, the led charging lighton the top of the phone does not light. At the moment I have tried removing the battery for a while to see of that "resets" it, I have also tried soft reseting but no joy yet.
Doing a bit of research, it looks like the fuse may have blown, I have emailed a repair company who have quoted £40+vat + £6 postage each way, which works out at £58, is the fuse the likely cause, could I get fixed anywhere else, looking on the htc manuals it would appear to definitely not be a diy fix (not for me anyway!)
Try charging from the USB cable plugged into a PC
Apk1 said:
I think the battery has run down completely, as when I turn it on, I get the "smart mobilty" flash screen with the RGB data, then it turns off as if completely flat, when I plug the charger in, the led charging lighton the top of the phone does not light. At the moment I have tried removing the battery for a while to see of that "resets" it, I have also tried soft reseting but no joy yet.
Click to expand...
Click to collapse
Sounds very familiar so far... no blown fuse involved here however, it was a blown HTC supplied original mains power supply unit in my case - the light on the power supply stopped working also. Although I could have had this replaced for free under warranty, I didn't want another of the same type (which is all HTC said they'd provide), so I splashed out on an £8.99 Power Supply from a company based in Aylesbury. It has a shiny black plastic case (nicely matching the TyTN II case), works at both 110 and 230 Volts and came with 4 interchangable mains socket adapters for use with different mains sockets around the world. Before you rush out to get another PSU however, check if the light on the power supply still works. Will the phone charge if you connect it to a PC via the USB cable and does the phone light come on in this case (note that the phone doesn't need to be powered on to charge the battery this way, as long as the PC it's connected to is up and running)? If not, you may have a damaged USB port on the TyTN II and although this can be repaired, if it's out of warranty, a repair centre would need to do the work if you're not handy with that sort of thing. HTC have a repair depot in Kingston, Milton Keynes that should be able to do this sort of thing. Depending how your results go with the above tests, you could give them a call, the number is in your manual.
I have tried 2 chargers + the usb, no lights on phone, if I plug in my TP2 it charges correctly, so I think the fault is with the phone, it is now getting as far as the windows screen then dying (presumably after standing for a day or so the battery has recovered enough to go a little further) so the fault would appear to be somewhere in the charging circuit.
Options, options
Apk1 said:
the fault would appear to be somewhere in the charging circuit.
Click to expand...
Click to collapse
Which includes the USB port on the bottom of the phone. Have a careful look for any bent or broken pins there. It's also worth searching here on xda-dev for broken Kaiser USB port threads because this is a topic which has been posted about many times.
If you don't want the expense of getting the phone repaired and can make do without a working USB charging port, you can always buy a Kaiser charging cradle that comes with an additional battery bay to use as a spare charger then just use the battery bay to charge a spare battery and swap them over when reqd. You could also use bluetooth for Activesyncing (buying a bluetooth dongle for the pc to be synched with if needed).
My sons 8925 did the same thing.. and even though his USB looked to be "perfect" it was the problem... It stopped taking a charge from it.. out "work around" involved ordering one of those phone docking stands which had a seperate battery charger and an extra battery or 2.. Then he just had to swap batteries when one died and charge it in the stand.. We did a 3 battery... 1 for in the phone, one for in his wallet so he had one to swap anywhere, and 1 for in the charger.. it worked well (and he is a heavy user of the Wifi and GPS and such)..I hope this helps you out!
Hi, so this is a partial port of a thread I started over on the General forum.
I may have possibly water damaged my Captivate a few days ago. It wasn't submerged or anything, but was in my pocket when I got water on my lap, and didn't come out immediately.
I disassembled the phone and let it dry for a few days, and after putting the battery back in and starting it things seemed to be working fine. However, the battery was almost dead to begin, and when I plugged the charger into the USB port, I got an error about battery temp being too high and charging pausing as a result.
When I plug the phone in while it is off to the wall charger, I get a screen that flashes from the usual charging picture (the battery with a little bit of green in it) to a picture of a batter next to a caution sign and a high temperature thermometer.
What should I do? I see no signs of corrosion on the battery itself or the pins that connect with it. So long as the phone was not plugged in, I got no errors and it worked fine (on the 2% battery life that is now extinguished). This leads me to believe the problem is in the micro USB port on the top of the phone, but I can't be sure. I cannot see in it very well and don't want to disassemble it unless I have to.
Should I just buy a new battery? Will I never be able to charge my phone through the USB jack? Does this mean I should get an independent charger for the battery, and just juice it up that way from now on (a big hassle)? Any and all advice or experience appreciated.
Has nobody had any experience with this?
If a phone gets wet when power is applied (ie: sleep mode), usually it doesn't matter if you let it dry. The damage is already done. Moisture in the usb connector can do all kinds of weird things to a phone.
Have you tried cleaning the gold battery contacts on the phone and the battery? You can use rubbing alcohol on the phone contacts, followed by a white eraser.
I'd go ahead and buy a new battery. If it doesn't work, you'll have a spare when you buy a new phone.
kegobeer said:
If a phone gets wet when power is applied (ie: sleep mode), usually it doesn't matter if you let it dry. The damage is already done. Moisture in the usb connector can do all kinds of weird things to a phone.
Have you tried cleaning the gold battery contacts on the phone and the battery? You can use rubbing alcohol on the phone contacts, followed by a white eraser.
I'd go ahead and buy a new battery. If it doesn't work, you'll have a spare when you buy a new phone.
Click to expand...
Click to collapse
I haven't tried using isopropyl yet. There doesn't seem to be any corrosion on the contacts whatsoever, so I didn't think it necessary. I'll give it a go.
It may be worth nothing that neither of the water indicators have turned color. Of course, the USB jack is a long way from where those water indicators are... It is completely plausible water got in there and never got down to the battery or contacts. Like I said, the only problems I've encountered are when the phone is plugged in to the charger...
Thanks for the advice though. I'll try it. If not, maybe its time to consider dismantling this thing and attempting a wipe down of the USB jack...
Hello everyone,
In the past week, I have decided to sell off my Nexus 4, and I went on to buy a new cheap unlocked 40$ android phone and a used water damaged Xperia Z.
I had just got the Xperia Z a few hours ago, and the guy who I bought the Z from, said a bit of water leaked into the phone about 2 weeks ago, and ever since then the phone does not turn on.
So far I have pretty much disassembled the whole thing, and noticed that all three water indicator stickers at the ports have turned red.
But I seriously cant find any water, damage or corrosion on the phone's connectors, internal frame, battery connectors, anywhere.
I guess only a few drops has entered the phone and over time the water evaporated.
Now after drying the internal components in the sun, and using 70% isopropyl wipes (I looked everywhere for 99% isopeopyl Alcohol liquid, I cant find them everywhere) I wiped it over the phone's motherboard and then used a toothbrush to remove any dirt or corrosion building up in the board.
Now the thing is that the phone does not do anything when I plug in the charger.
But when I remove the battery, and plug in the charger, and press the power button, the phone's LED blinks red for about half a second, then vibrates once and then a blue LED light comes and stays on. However nothing comes up on the screen.
I tried the Power button and Vol.Up button, but it does not do anything.
The Z's battery seems fine, as I tried it out on my Xperia C and it works perfectly there.
And I tried the Xperia C's battery on the Z. Same thing no response from the phone
What should I do?
I guess look around or a 99% alcohol solution and properly wash the Z's motherboard?
Or is this some sort of a software issue?
Any help will be appreciated.
Thanks!
Akash434 said:
Hello everyone,
In the past week, I have decided to sell off my Nexus 4, and I went on to buy a new cheap unlocked 40$ android phone and a used water damaged Xperia Z.
I had just got the Xperia Z a few hours ago, and the guy who I bought the Z from, said a bit of water leaked into the phone about 2 weeks ago, and ever since then the phone does not turn on.
So far I have pretty much disassembled the whole thing, and noticed that all three water indicator stickers at the ports have turned red.
But I seriously cant find any water, damage or corrosion on the phone's connectors, internal frame, battery connectors, anywhere.
I guess only a few drops has entered the phone and over time the water evaporated.
Now after drying the internal components in the sun, and using 70% isopropyl wipes (I looked everywhere for 99% isopeopyl Alcohol liquid, I cant find them everywhere) I wiped it over the phone's motherboard and then used a toothbrush to remove any dirt or corrosion building up in the board.
Now the thing is that the phone does not do anything when I plug in the charger.
But when I remove the battery, and plug in the charger, and press the power button, the phone's LED blinks red for about half a second, then vibrates once and then a blue LED light comes and stays on. However nothing comes up on the screen.
I tried the Power button and Vol.Up button, but it does not do anything.
The Z's battery seems fine, as I tried it out on my Xperia C and it works perfectly there.
And I tried the Xperia C's battery on the Z. Same thing no response from the phone
What should I do?
I guess look around or a 99% alcohol solution and properly wash the Z's motherboard?
Or is this some sort of a software issue?
Any help will be appreciated.
Thanks!
Click to expand...
Click to collapse
To me it rather looks like the seller modified the software and hard bricked the device... My Xperia T had the same sympoms when it was hard bricked....
I would have thought the battery had shorted out
Bang a replacement in
Oadbylad said:
I would have thought the battery had shorted out
Bang a replacement in
Click to expand...
Click to collapse
Every fault is not caused by a faulty battery. I know you fixed your phone with a replacement battery, but that is not the solution to everything.
If you had read his post properly, you would see the battery powers another device just fine. A shorted battery would surely not function at all.
Akash434 said:
The Z's battery seems fine, as I tried it out on my Xperia C and it works perfectly there.
And I tried the Xperia C's battery on the Z. Same thing no response from the phone
Click to expand...
Click to collapse
Sent from my C6603 using Tapatalk
Well today, I bought some distilled water and washed the phones motherboard with a toothbrush to displace any particles left on the board.
Now When I plug in the charger (with out the battery, as the phone does nothing with the battery plugged in) the phones LED blinks red and the phone vibrates once. It then goes on to repeat this process over and over again.
But my computer kinda detects my phone, as it tries to install the phones drivers. If I remember correctly the devices name on my computer is 'S1 FlashBoot'
But for the computer and Sony PC Companion to detect my phone, I have to remove the battery ribbon to let the phone start up on USB power, and then reinsert the battery ribbon when the phone vibrates and flashes its LED once, and then I have to remove the Button ribbon since, for some reason if the button ribbon and the battery ribbon is connected at the same time the phone shuts off.
Sony's PC software detects my phone, but since I cant press the power button due to the removal of the button ribbon from the motherboard, I cant repair my phone using the software.
Maybe theres something wrong with the power button/ribbon is having a few issues?
I also found some corrosion bottom right hand corner under the network antenna, and a severely corroded 3 segment ribbon, where 2 out of 3 segments were non functional due to corrosion,. As I tried to open the connector, I sneezed and accidentally ripped it.
Dammit.
It didn't work before I ripped it, so I wonder if I somehow fix this ribbon would it help solve a few of the above issues with my phone?
What does this small dinky ribbon do, anyways?
You can read about it here:
http://forum.xda-developers.com/xperia-z/help/break-t2748834
Akash434 said:
Well today, I bought some distilled water and washed the phones motherboard with a toothbrush to displace any particles left on the board.
Now When I plug in the charger (with out the battery, as the phone does nothing with the battery plugged in) the phones LED blinks red and the phone vibrates once. It then goes on to repeat this process over and over again.
But my computer kinda detects my phone, as it tries to install the phones drivers. If I remember correctly the devices name on my computer is 'S1 FlashBoot'
But for the computer and Sony PC Companion to detect my phone, I have to remove the battery ribbon to let the phone start up on USB power, and then reinsert the battery ribbon when the phone vibrates and flashes its LED once, and then I have to remove the Button ribbon since, for some reason if the button ribbon and the battery ribbon is connected at the same time the phone shuts off.
Sony's PC software detects my phone, but since I cant press the power button due to the removal of the button ribbon from the motherboard, I cant repair my phone using the software.
Maybe theres something wrong with the power button/ribbon is having a few issues?
I also found some corrosion bottom right hand corner under the network antenna, and a severely corroded 3 segment ribbon, where 2 out of 3 segments were non functional due to corrosion,. As I tried to open the connector, I sneezed and accidentally ripped it.
Dammit.
It didn't work before I ripped it, so I wonder if I somehow fix this ribbon would it help solve a few of the above issues with my phone?
What does this small dinky ribbon do, anyways?
You can read about it here:
http://forum.xda-developers.com/xperia-z/help/break-t2748834
Click to expand...
Click to collapse
Found this post through google while looking for a solution for my Xperia Z.
My first experia also had the same problem, sort of. The battery would jump from 90% to 60%, then 73%, then 20%, then 71% and so forth.
I decided to update the system software, to which it turned off during the process. The OS became faulty, and it rebooted all the time, showing a weak red light, then a strong red light, turn on, turn off and so on. The authorized service replaced my battery, but I guess that's not your problem in this case, and I doubt it that it's a faulty OS. Because even with a faulty OS, it would atleast show the Sony or Xperia logo.
Now I have the same starting issues and I blame the ribbons I guess, since when I press it the right way, it suddenly accepts charge and boots up. Replace the ribbons, and you might be fine. Guess there's some short circuit.
My z1 had a bad weekend and ended up with 1% battery which finally died. It was weird, it started with the phone not detecting when it was unplugged from the charging device, and I figured it was just a one off thing so I reset the phone, reflashed the phone and finally wiped and reflashed the phone (all off the charger since I was on the road at the time). Well nothing worked and it would not even power off. Eventually the phone died with the red led flashing away. Once I got to a charge I then I got the famous red light flashes while charging or no led when plugged in. For me both these meant the same thing. My phone would not charge and would not accept a charge.
I tried: leaving it plugged in, switching to the side port for charging, trying to get it to repair mode... NOTHING WORKED. It all boils down to the fact that the charger on this phone cannot charge a drained battery. Anyways needless to say I was desperate and searched for a solution. I found 3 and made up a fourth
SOLUTIONS
Non invasive
1) If your phone is under warranty bring it to a repair center.
2) Send the phone (to be repaired at your expense) to Sony repair center
OR
The following require a that you take the back cover off, ergo void warranty
3) Replace internal battery
OR
4) Get the battery out, carefully untape the LION battery package from the plastic frame (do not use anything sharp because if you pierce the battery shield you have a fire on your hands). Once the plastic frame is removed from the battery you can see two large connectors going into the pack, attach alligator clips from those to a "MICRO USB 1A Battery Charging Module" (available on ebay). Make sure polarity is correct and plug the charging module in.
I was able to do item 4. My battery before being charged was reading 2.6v unloaded, I left it for an hour or so and it was 3.7v, I put my phone back together and voila it powered up. The battery read 19% charged when it got to the lock screen. The battery is still charging (at 35%) but so far so good
Nz
What also worked for me is to hook Xperia Z1 to a magnetic charger.