Hi, my phone suddenly died a week ago. It was on, it went off and goodbye.
Samsung service told me they have to "repair the motherboard" for 146,00 euros, so I already bought another phone.
Anyway, I would like to sell the Note even if broken, and I have already the buyer, but I'm worried about personal data: I saved a lot of pictures, files, documents on the internal memory, and now I can't delete them because the phone doesn't turn on.
My questions: is it possible for me to know now, if the buyer will repair the phone, if my data will all be recovered? They will be all there? Or the repair will force a reset?
If I can't know now for sure, is there a way to reset the phone, or just the internal memory, via hardware? Something to short circuit?
I don't want to retrieve data (I have a backup), I want the opposite, to delete them without powering on the phone...
Last chance: could someone show me which is the "16/32 GB memory chip" on the motherboard? If I break it somehow, do I clear the data?
I hope I made myself clear, sorry for my english...
bozello said:
Hi, my phone suddenly died a week ago. It was on, it went off and goodbye.
Samsung service told me they have to "repair the motherboard" for 146,00 euros, so I already bought another phone.
Anyway, I would like to sell the Note even if broken, and I have already the buyer, but I'm worried about personal data: I saved a lot of pictures, files, documents on the internal memory, and now I can't delete them because the phone doesn't turn on.
My questions: is it possible for me to know now, if the buyer will repair the phone, if my data will all be recovered? They will be all there? Or the repair will force a reset?
If I can't know now for sure, is there a way to reset the phone, or just the internal memory, via hardware? Something to short circuit?
I don't want to retrieve data (I have a backup), I want the opposite, to delete them without powering on the phone...
Last chance: could someone show me which is the "16/32 GB memory chip" on the motherboard? If I break it somehow, do I clear the data?
I hope I made myself clear, sorry for my english...
Click to expand...
Click to collapse
Are you able to access download or recovery mode in that phone?
No, the phone does not turn on (normal boot, recovery, nothing). There is no power. I tried from PC, charger, with battery, without it, and so on.
Anyway, Samsung Service already told me that it has an hardware fault (motherboard), that's why I'm trying to reset via hardware.
Software is not accessible.
Not possible until you get it JTAG ed and working. Alteast and adb connection is necessary.
Related
AT&T Tilt. Stock. 8 mos old.
R 1.27.12.11
G 22.45.88.07H
D 1.57.00.00
Battery ran out during a conversation.
Plugged it in, tried to turn it on immediately to retrieve the number and return the call from a land line.
Must've been really dead, because it only got as far as the 3G animation before it died again
Left it to charge, but it started a loop, rebooting, then dying at the same point.
Full Battery, but now phone won't boot past the Logo screen, doesn't even make it to the 3G animation. No buttons work at that point. Must remove battery to turn off.
Soft reset and bootloader work. USB Sync driver loads on connection to PC. Device doesn't show up in Vista beyond that.
BIG IMPORTANT QUESTION: Is there any way to recover my data (contacts, SMS)? I assume I'm going to be forced to hard reset and/or flash? Could I even avoid this and repair a different way?
Thank in advance for your comments
MindBridge
[email protected]
MindBridge1 said:
AT&T Tilt. Stock. 8 mos old.
R 1.27.12.11
G 22.45.88.07H
D 1.57.00.00
Battery ran out during a conversation.
Plugged it in, tried to turn it on immediately to retrieve the number and return the call from a land line.
Must've been really dead, because it only got as far as the 3G animation before it died again
Left it to charge, but it started a loop, rebooting, then dying at the same point.
Full Battery, but now phone won't boot past the Logo screen, doesn't even make it to the 3G animation. No buttons work at that point. Must remove battery to turn off.
Soft reset and bootloader work. USB Sync driver loads on connection to PC. Device doesn't show up in Vista beyond that.
BIG IMPORTANT QUESTION: Is there any way to recover my data (contacts, SMS) either before or after I hard reset and/or flash?
Thank in advance for your comments
MindBridge
[email protected]
Click to expand...
Click to collapse
Unfortunately a hard reset wipes the phone clean of all data. Unless there is some way you can sync the phone at this point or if you have previously synced the phone., there is no way to recover data after a hard reset.
Do you have previous backups to a storage card ? Or have you previously synced to your PC?
Any other options?
Thanks for the reply,
It's been at least 6 mos since my last sync. I can partially rebuild some of the contacts, but with received text messages I'm out of luck.
Is it possible to avoid a hard reset? or just get a full dump of the existing memory, errors and all? could then at least extract some of the info I need.
Could I just rewrite specific blocks of data or is there any way to read the info that's in the phone already?
Another option
MindBridge1 said:
Is it possible to avoid a hard reset? or just get a full dump of the existing memory, errors and all? could then at least extract some of the info I need.
Click to expand...
Click to collapse
It'll be worth cleaning the battery terminals and spring connectors carefully with a cotton bud/Q-tip and specialist electronic contact cleaner. Even though they may not look dirty, there can be contamination that may cause the problems you're experiencing. If you have a spare battery, also give that a try (after cleaning the spring contacts on the phone). Be careful not to get any cleaning liquid on the water damage detection sticker in the battery bay.
Still need some answers
Thanks for the suggestion. Keep em coming!
Unfortunately, I tried it, but it didn't solve the problem.
I appreciate the help, though.
I really need to know if there's a way to rescue my data.
Thanks again to all!
Any more help?
Could someone please tell me what kind of help to ask for if I take this to a local repair center.
So far 3 local shops are giving me the stock line that I have to hard reset the phone and to kiss my data goodbye--all without examining the phone.
I've worked with computers enough to know that there are some raw recovery methods. Could someone please shed a little light?
Thanks again in advance--
More info needed
MindBridge1 said:
Thanks for the suggestion. Keep em coming!
Unfortunately, I tried it, but it didn't solve the problem.
Click to expand...
Click to collapse
Thanks for your prompt response - keep those coming! Which did you try - cleaning the battery terminals/cleaning the spring connectors/replacing the battery with a another (and if the latter what did you replace it with)?
I really need to know if there's a way to rescue my data.
Click to expand...
Click to collapse
Pehaps it may come as no surprise that in order to stand any chance of getting data off the device (other than data on the memory card or SIM contacts), you need to have it powered up and running. What you've described are classic symptoms of power supply related issues and these tend to be caused by dirt or contamination which will need cleaning away, either that or a faulty battery.
Take the phone to a store and use their battery, if it doesnt' work then I would say you're SOL
ChumleyEX said:
Take the phone to a store and use their battery, if it doesnt' work then I would say you're SOL
Click to expand...
Click to collapse
I agree, it has been three days dude, that is longer than I could do without my phone. Check the battery, if it is not the battery, bite the bullet and move on.
It does not have a hard drive, so it is not like you can take it apart , yank the hard disk and recover data.
We have all lost irreplaceable data at one time during a hard reset or a PC re install. Hard reset, rebuild what info you can, get your phone back working and to you and everyone listening, put your phone on a regular backup schedule! Sorry dude tough love.
Yeah, time to sync every night and save some numbers to the sim car.
I was looking around here and found a few ways to "wipe" my phone clean and put on a different ROM. ( http://forum.xda-developers.com/showthread.php?t=439358 )
However would something (as the link above) be enough to remove previous text messages from the internal memory or other sensitive data so someone couldn't easily or at all recover any of my personal information.
(my phone numbers are stored on the SIM, so I don't think my phone book/contacts should be an issue, but I'm more concerned about text messages than anything else.
Besides "wiping" is there anything specific that you would recommend me doing to the phone to "prepare" it for someone else?
Just hard reset, and hang on to any external media (microsd card)... problem solved. Anything else is just a waste of time.
How would anything else be a waste of time? If someone could easily run a "recovery" software on my phone and recover everything I think it would be worth the time and effort.
Basically I don't want to end up in the situation like people have with selling their laptops on ebay (where someone has recovered the entire drive).
Simply put, if the peace of mind knowing that your sensitive data is 100% safe is worth more than the value of the phone, don't sell it
Aside from re-flashing the ROM, I'm not sure that much else can be done.
kommode said:
How would anything else be a waste of time? If someone could easily run a "recovery" software on my phone and recover everything I think it would be worth the time and effort.
Basically I don't want to end up in the situation like people have with selling their laptops on ebay (where someone has recovered the entire drive).
Click to expand...
Click to collapse
Hard reset or flashing a rom will wipe any info from your phone. I personally don't have that much "vital" information on my phone, since phones are very susceptible to get lost, broke or stolen
kommode said:
How would anything else be a waste of time? If someone could easily run a "recovery" software on my phone and recover everything I think it would be worth the time and effort.
Basically I don't want to end up in the situation like people have with selling their laptops on ebay (where someone has recovered the entire drive).
Click to expand...
Click to collapse
Because... simply put... they can't recover the data once you hard reset. It's flash chips inside not a hard drive. Just don't be stupid and re-sync your phone afterwards and it's fine for sale. And like I said before, hang onto the extra memory cards, because the data on those CAN be recovered, and you don't want all those nude photos of yourself in Barbados getting put on the web now do you.
Recently a friend of mine let a lot of water (okay, actually it was vodka) enter in contact with my phone. I couldn't turn it on. I tried everything, and eventually could turn it. But it would turn itself off sometime later.
And to make things worse, when i opened it, i broke the ribbon cable of the power button.
I don't want to fix my phone (i've bought another one, since my i9000 was getting old), but i want to recover my data from Internal SD. Is there a way to mount it without the phone?
Sorry, but No
lucbl1 said:
Recently a friend of mine let a lot of water (okay, actually it was vodka) enter in contact with my phone. I couldn't turn it on. I tried everything, and eventually could turn it. But it would turn itself off sometime later.
And to make things worse, when i opened it, i broke the ribbon cable of the power button.
I don't want to fix my phone (i've bought another one, since my i9000 was getting old), but i want to recover my data from Internal SD. Is there a way to mount it without the phone?
Click to expand...
Click to collapse
To Be honest, there is no way of recovering this data as you cannot connect your device to a computer.
Go to nearest samsung show room they may recover it...
This is a bad week. Yesterday I dropped my Xperia Z onto the pavement, and it got a major damage at the polyamid frame on the upper right corner. It could have benn worse. no display or back glass broken. Oh, and the cover for the headset plug has to be replaced, too. See the sad picture attached. Repair will cost about 112 Euros (and I think another 100 Euros for spare parts) Today my SanDisk 32GB micro SDHC died from one second to another. Completely dead. It's not even recognized anymore, regardless in which PC or Android Device I put it in.
However, enough self-pity, my question is: How do I secure my whole phone from curious repair-workers? My smartphone is essentially full of sensible and private Data. Emails, Texts, Photos, all the Apps with stored Logins (Facebook and the likes).
My first idea is the Android built-in Encryption under Settings > Security > Encrypt Phone. I've never done that, because it says it takes a whole hour, and there is no information about this encryption can be reverted. Because maybe some App stops working, or it makes the whole phone slow. And now the most important question: Is it worth the effort? Is it really secure facing an autorized sony repair staff member?
Secondly I came up with the thougt of doing a backup. Maybe the Repairman calls me and says he has to do a full service test to ensure every internal bit an piece is still working after repair. Which might mean he has to have access to the phone (and the service menu). Since I have encrypted and locked my phone, this can only be done via factory reset. So I should have an complete backup. Has anyone ever tried the built in backup and restore? Does it really backup everything? Every App, evry Data, every setting (widgets and stuff), well plain and simple - a copy of my phone current state? At the moment it only offers me to backup system files and data, might be due to the fact that there is no sd-card and the internal memory has not enough space.
Any other backupsolutions? My phone is not rooted, and rather shouldn't be (warranty issues)
besserde said:
This is a bad week. Yesterday I dropped my Xperia Z onto the pavement, and it got a major damage at the polyamid frame on the upper right corner. It could have benn worse. no display or back glass broken. Oh, and the cover for the headset plug has to be replaced, too. See the sad picture attached. Repair will cost about 112 Euros (and I think another 100 Euros for spare parts) Today my SanDisk 32GB micro SDHC died from one second to another. Completely dead. It's not even recognized anymore, regardless in which PC or Android Device I put it in.
However, enough self-pity, my question is: How do I secure my whole phone from curious repair-workers? My smartphone is essentially full of sensible and private Data. Emails, Texts, Photos, all the Apps with stored Logins (Facebook and the likes).
My first idea is the Android built-in Encryption under Settings > Security > Encrypt Phone. I've never done that, because it says it takes a whole hour, and there is no information about this encryption can be reverted. Because maybe some App stops working, or it makes the whole phone slow. And now the most important question: Is it worth the effort? Is it really secure facing an autorized sony repair staff member?
Secondly I came up with the thougt of doing a backup. Maybe the Repairman calls me and says he has to do a full service test to ensure every internal bit an piece is still working after repair. Which might mean he has to have access to the phone (and the service menu). Since I have encrypted and locked my phone, this can only be done via factory reset. So I should have an complete backup. Has anyone ever tried the built in backup and restore? Does it really backup everything? Every App, evry Data, every setting (widgets and stuff), well plain and simple - a copy of my phone current state? At the moment it only offers me to backup system files and data, might be due to the fact that there is no sd-card and the internal memory has not enough space.
Any other backupsolutions? My phone is not rooted, and rather shouldn't be (warranty issues)
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=2116920
There you go.
But anyways, I'd say root your phone install cwm and do a nandroid backup. Save the backup file(s) somewhere else (not on your phone duh). Then do a factory reset and send the phone like that.
Dsteppa said:
http://forum.xda-developers.com/showthread.php?t=2116920
There you go.
Click to expand...
Click to collapse
I wasn't sure if my question concerning encryption is right in the Troubleshooting forums. But if so, maybe an admin can move the thread?
According to your answer I assume the aformentioned stock backup solution isn't that useful at all?
What's with the encryption security?
I'm sorry if this is a dumb question or over asked, I'm new and could really use some help
so my note 9 messed up last night and the screen wouldn't turn on, I could plug the charger in and it would vibrate and the red dot would come, I did the reset holding the lock button and volume down, and it didn't fix it, the only way to get the screen on was by constantly plugging and unplugging the charger and maybe after 5 or 20 min it would turn on. So I kept trying the rest since I couldn't turn it off normally and it didn't change anything, and in doing that I some how factory reset the phone without backing up over 1000 photos, I started to Google and got a lot of people saying that the photos could still be there locked away waiting to be overwritten but I would need to root my phone and get in there with certain programs, with further googling I found that my phone Samsung note 9 with snapdragon can't yet be rooted because the locked bootloader and there isn't an easy way to unlock it, i saw there was one way but that involved erasing everything on the phone. So my questions are are my photos actually buried in the phone and I need to figure out how to root it or are they just gone and if its the former, is there a way to root it without erasing everything, if that erases the hidden files, because if they are just gone this phone is going in the garbage, not even two years old and it bricked
I posted this on reddit before I found this place, sorry if this is misuse of the forum I could just really use some help,some of the photos were very sentimental and I just want to know if they could possibly still be there
Old android version(probly ics or lower) allowed the internal storage to be mounted as usb storage in computer. Then can use recovery program such as recuva to recover the deleted files, without root. However that day has long gone. Probably there is a program out there could recover your files/photos. I used to read somewhere that a windows based program claims to be able to do that but I can't recall what was it. In short, they're unlikely can be recovered. But let's wait if anybody else could shed us some lights.
Rosli59564 said:
Old android version(probly ics or lower) allowed the internal storage to be mounted as usb storage in computer. Then can use recovery program such as recuva to recover the deleted files, without root. However that day has long gone. Probably there is a program out there could recover your files/photos. I used to read somewhere that a windows based program claims to be able to do that but I can't recall what was it. In short, they're unlikely can be recovered. But let's wait if anybody else could shed us some lights.
Click to expand...
Click to collapse
Everything I looked up said with snapdragon there is only one way some people figured out but I think it also said it deletes everything, not sure hopefully someone has tried it before, thanks for the comment
Google to samsung center, may be they can help you.
hoalaxanh123 said:
Google to samsung center, may be they can help you.
Click to expand...
Click to collapse
I chatted with someone through Samsung website and he said there was nothing they could do if it wasn't backed up, or do you mean a physical samsung place?
Samsung repair shop .
Neileo96 said:
I chatted with someone through Samsung website and he said there was nothing they could do if it wasn't backed up, or do you mean a physical samsung place?
Click to expand...
Click to collapse
It's sad to hear that. I think your problem might be the battery, go to some repair store and check your battery, everything I know. If you want to save your data (photo, video....), the first thing you have to do is make your phone usable, right? I recommend you go to the Samsung center, tell them your problem, may be you will get some solution that may resolve your issue. We are users, we are not developers so everything we can do is seek help from someone and in this situation please go to a Samsung center, maybe God will smile at you.
P/s: did you check your data in google cloud and Samsung cloud? As i know your data like photos or video will auto-sync with your Google account and Samsung account, may be you will get lucky.
https://photos.google.com/
https://support.samsungcloud.com/#/login
Sorry if that didn't help you and my bad English.