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So I sold my Moto X on swappa and had some issues with the buyer activating the phone. They kept getting a message that said "Sim card from unknown source" with a Verizon sim. I know this happens with sims from other carriers but not from Verizon sims. The phone has a clear IMEI and the account is paid and clear. I recently switched to tmo and thought the porting process was initially the problem. Could it be there is some other hold up on Verizon's end that is preventing the phone from being activated with another account? The phone was working perfectly prior to sending it off and I switched about a day ahead of mailing it out. I don't have access to a verizon nano sim (or account) anymore to test the phone either.
Currently running 4.4 rooted with WP disabled using jcase's method for root and WPNOMORE. Its factory other than that though. I didn't add any user data prior to mailing out and it remains that way. The whole situation has me stumped on what's going on. Do you guys think using RSDlite to go back to a stock 4.4 or 4.2.2 to reroot will fix the issue? I do have access to an ATT nano sim (buddy has a motox) but I don't know anyone with a nano sim from verizon to test the phone. Any help would be great because I'm basically sitting on this phone and have zero use for it.
A new buyer will need to take it to Verizon to get a new SIM. Verizon will do this for free. Even though it seems trivial, they won't put the new SIM onto another account.
Based on my experience with buying a Moto X via Swappa.
Buyer said they tried several new sims and it still had the error. I'm going to see if I can test with my friends iphone5 sim and see if there are any issues. Otherwise I guess no choice but to rsd back to stock or something. Maybe reflash radios.
Currently I have a Nexus 6 which I cut my sim and have working on the VZW network.
I also have a company phone (S4) on the AT&T network. (I would also cut this sim and us an adaptor)
While traveling out of the states there are times when I would like to put my work sim in my N6. (Never pay for international data on my VZW plan)
Will I have any problems going back and forth between the two carriers?
Thanks
The phone is unlocked so there should be no problem switching between them
I can't find the thread.. But remember seeing one awhile back that someone did that and had to factory reset to get it to use the vzw sim again
TiBu everything if you have to factory reset
Just swap the SIM cards, they'll work. You don't need to do a factory wipe.
So I tried to do this, and I did have to do a factory reset to get the phone to work back on VZW. After putting the VZW sim back in, dozens of APNs were listed, I tried multpile but none worked. I also tried creating a new APN and manually entering the settings. No luck.
Anyone have any idea what needs to be done to prevent doing a factory reset every time?
Thanks
TooFastForYa said:
So I tried to do this, and I did have to do a factory reset to get the phone to work back on VZW. After putting the VZW sim back in, dozens of APNs were listed, I tried multpile but none worked. I also tried creating a new APN and manually entering the settings. No luck.
Anyone have any idea what needs to be done to prevent doing a factory reset every time?
Thanks
Click to expand...
Click to collapse
I suspect that the answer is "no"...
There are about three other threads about this problem with VZW SIM in the N6. Remember, Verizon does not support this device (yet).
Well, tried out Project Fi and didn't go well. My Nexus 6 was purchased from Sprint and when activated on Project Fi would never connect to Sprint. Called Sprint to see if it was locked somehow and they did an unlock request. Found out later this was a bad idea. Phone would still not connect to Sprint on Fi so cancelled and tried to go back to Sprint. Now they are saying phone is incompatible and they can not re add my MEID back to the system. Anyone else went through this? Been calling every day for a week and ready to say FU to this incompetent company.
Broken said:
Well, tried out Project Fi and didn't go well. My Nexus 6 was purchased from Sprint and when activated on Project Fi would never connect to Sprint. Called Sprint to see if it was locked somehow and they did an unlock request. Found out later this was a bad idea. Phone would still not connect to Sprint on Fi so cancelled and tried to go back to Sprint. Now they are saying phone is incompatible and they can not re add my MEID back to the system. Anyone else went through this? Been calling every day for a week and ready to say FU to this incompetent company.
Click to expand...
Click to collapse
i would try flashing yoour stock build. i saw somewhere that fi can change some things that need a stock flash to fix.
just curious, why were you unhappy the fi wouldnt connect to sprint? was tmo not as good as the sprint you had?
my thought is its going to connect to the best network (theoretically), and for a large portion of the country, thats not sprint.
Well, where I live they are both about the same, except where I work. Barely any reception on T-mo and when I do it is Edge...
Broken said:
Well, where I live they are both about the same, except where I work. Barely any reception on T-mo and when I do it is Edge...
Click to expand...
Click to collapse
i read some post about bad activation on sprint, possibly tmo too, i dont recall the specifics.
unfortunately, i believe the fix was to wipe the phone and let it activate again on both networks.
once they had good activation's, the connection problems went away.
bweN diorD said:
i read some post about bad activation on sprint, possibly tmo too, i dont recall the specifics.
unfortunately, i believe the fix was to wipe the phone and let it activate again on both networks.
once they had good activation's, the connection problems went away.
Click to expand...
Click to collapse
Sounds like a plan. Go stock and see what the hell works. If they can't make it work it an RMA and get new IEMI.
Broken said:
Well, tried out Project Fi and didn't go well. My Nexus 6 was purchased from Sprint and when activated on Project Fi would never connect to Sprint. Called Sprint to see if it was locked somehow and they did an unlock request. Found out later this was a bad idea. Phone would still not connect to Sprint on Fi so cancelled and tried to go back to Sprint. Now they are saying phone is incompatible and they can not re add my MEID back to the system. Anyone else went through this? Been calling every day for a week and ready to say FU to this incompetent company.
Click to expand...
Click to collapse
On Google's fi website it says to do the following when activating the service:
Is your Nexus 6 ready for Project Fi?
Only the North America model (XT1103) is supported.
If your phone is on Sprint, deactivate your Sprint service before you insert your Project Fi SIM card. This step doesn't apply if you're transferring your Sprint number to us.
https://fi.google.com/signup#signup/device
Could this be the issue you are having with Sprint? Did you deactivate your service first?
quailallstar said:
On Google's fi website it says to do the following when activating the service:
Is your Nexus 6 ready for Project Fi?
Only the North America model (XT1103) is supported.
If your phone is on Sprint, deactivate your Sprint service before you insert your Project Fi SIM card. This step doesn't apply if you're transferring your Sprint number to us.
https://fi.google.com/signup#signup/device
Could this be the issue you are having with Sprint? Did you deactivate your service first?
Click to expand...
Click to collapse
the phone is not activated without a sim in it, so you should be able to remove the sim, then factory reset, and any trace of the sprint activation will be gone.
may be a better option for those who want to test fi, and arent ready to cancel their current service.
Broken said:
Well, tried out Project Fi and didn't go well. My Nexus 6 was purchased from Sprint and when activated on Project Fi would never connect to Sprint. Called Sprint to see if it was locked somehow and they did an unlock request. Found out later this was a bad idea. Phone would still not connect to Sprint on Fi so cancelled and tried to go back to Sprint. Now they are saying phone is incompatible and they can not re add my MEID back to the system. Anyone else went through this? Been calling every day for a week and ready to say FU to this incompetent company.
Click to expand...
Click to collapse
I did the same thing. I was going to just pay a month on Fi and use my google # and sim swap it to try it out. It got really hairy. T-Mo worked fine but wouldn't connect to Sprint. I called both Google and Sprint and they said it wouldn't ever work unless I cancelled the original line with Sprint. From what they said, you can't register the same IMEI twice on network. The service issue was fixed by doing this, manually reflash LMY48M in fastboot (fastboot flash radio radio.img) etc. There's a tutorial a google search away. Then boot, activate, dialer #*#*4636*#*#, change to LTE/GSM/CDMA AUTO PRL, and switch to band 7 mode.
Hell of a story, I apologize in advance for the length, but maybe it'll be intriguing to some of you. Pure Nexus rom as of i think april 23rd?
I have a Nexus 6 that I bought 2 years ago in April on Verizon (purchased from verizon). My contract ran out April 27th, went to AT&T with my girlfriend because I was going to get on her plan to save money on our phone bills. Ported over the number to my N6 fine. But I noticed I only got an H+ symbol, no LTE. I asked the guy if that was normal, he said yes. I got data and could make calls so I figured it was fine. Did some speed tests, 2 mb/down at best. My GF was getting 15-20 in the same spot on her Galaxy S7.
Long part of this story short, the tech they put me on the phone with said it was due to it being a Verizon variant and was not capable of full LTE speeds on AT&T. I went to the Verizon store and asked if they could put me back under Verizon after explaining the problem. He said sure, and then worked up pricing to have my GF switch to Verizon with me instead, and to get a Pixel XL.
So far so good, they had to do a temporary number for me because there's issues porting a number twice in a 24 hour span, but they cleared it up, got my real number ported, happy camper, good speeds. Except this one issue.
Now when I'm on the phone (actual phone call), my data drops. The LTE signal actually disappears, and nothing displays except signal bars. As soon as the phone call is over, it comes back. I never had the problem before this whole back and forth mess. I can't seem to figure out any options to make it not do this. I was thinking about reflashing my rom in case that would help, maybe something got messed up in the switch back and forth to GSM and then back to CDMA?
Morpherios said:
Hell of a story, I apologize in advance for the length, but maybe it'll be intriguing to some of you. Pure Nexus rom as of i think april 23rd?
I have a Nexus 6 that I bought 2 years ago in April on Verizon (purchased from verizon). My contract ran out April 27th, went to AT&T with my girlfriend because I was going to get on her plan to save money on our phone bills. Ported over the number to my N6 fine. But I noticed I only got an H+ symbol, no LTE. I asked the guy if that was normal, he said yes. I got data and could make calls so I figured it was fine. Did some speed tests, 2 mb/down at best. My GF was getting 15-20 in the same spot on her Galaxy S7.
Long part of this story short, the tech they put me on the phone with said it was due to it being a Verizon variant and was not capable of full LTE speeds on AT&T. I went to the Verizon store and asked if they could put me back under Verizon after explaining the problem. He said sure, and then worked up pricing to have my GF switch to Verizon with me instead, and to get a Pixel XL.
So far so good, they had to do a temporary number for me because there's issues porting a number twice in a 24 hour span, but they cleared it up, got my real number ported, happy camper, good speeds. Except this one issue.
Now when I'm on the phone (actual phone call), my data drops. The LTE signal actually disappears, and nothing displays except signal bars. As soon as the phone call is over, it comes back. I never had the problem before this whole back and forth mess. I can't seem to figure out any options to make it not do this. I was thinking about reflashing my rom in case that would help, maybe something got messed up in the switch back and forth to GSM and then back to CDMA?
Click to expand...
Click to collapse
Try to unlock bootloader, install TWRP, root the stock rom, then install lastest bootloader (v72.03) and latest radio (v05.45):
https://forum.xda-developers.com/ne...-nexus-6-recovery-flashable-fastboot-t3066052
Use WUG Fresh NRT tool to accomplish above when hooked to Windows PC via microUSB in 2.0 USB port with correct Windows drivers installed (OK for ADB): https://forum.xda-developers.com/showthread.php?t=1766475
HueyT said:
Try to unlock bootloader, install TWRP, root the stock rom, then install lastest bootloader (v72.03) and latest radio (v05.45):
https://forum.xda-developers.com/ne...-nexus-6-recovery-flashable-fastboot-t3066052
Use WUG Fresh NRT tool to accomplish above when hooked to Windows PC via microUSB in 2.0 USB port with correct Windows drivers installed (OK for ADB): https://forum.xda-developers.com/showthread.php?t=1766475
Click to expand...
Click to collapse
I'm already unlocked, rooted, TWRP'd and using the PureNexus that came out end of april (I haven't flashed the one in may yet). I believe I'm also currently using the latest radio and latest bootloader.
Edit - I actually was not on the most recent radio, but I did flash that, no change.
The volte provisioned flag turned on in the testing menu? I have a setting for enhanced 4g lte mode in my settings, wireless networks/more/cellular networks settings. Did they remove the advanced calling from your account? Just throwing some things out there.
Morpherios said:
Hell of a story, I apologize in advance for the length, but maybe it'll be intriguing to some of you. Pure Nexus rom as of i think april 23rd?
I have a Nexus 6 that I bought 2 years ago in April on Verizon (purchased from verizon). My contract ran out April 27th, went to AT&T with my girlfriend because I was going to get on her plan to save money on our phone bills. Ported over the number to my N6 fine. But I noticed I only got an H+ symbol, no LTE. I asked the guy if that was normal, he said yes. I got data and could make calls so I figured it was fine. Did some speed tests, 2 mb/down at best. My GF was getting 15-20 in the same spot on her Galaxy S7.
Long part of this story short, the tech they put me on the phone with said it was due to it being a Verizon variant and was not capable of full LTE speeds on AT&T. I went to the Verizon store and asked if they could put me back under Verizon after explaining the problem. He said sure, and then worked up pricing to have my GF switch to Verizon with me instead, and to get a Pixel XL.
So far so good, they had to do a temporary number for me because there's issues porting a number twice in a 24 hour span, but they cleared it up, got my real number ported, happy camper, good speeds. Except this one issue.
Now when I'm on the phone (actual phone call), my data drops. The LTE signal actually disappears, and nothing displays except signal bars. As soon as the phone call is over, it comes back. I never had the problem before this whole back and forth mess. I can't seem to figure out any options to make it not do this. I was thinking about reflashing my rom in case that would help, maybe something got messed up in the switch back and forth to GSM and then back to CDMA?
Click to expand...
Click to collapse
The tech may not be wrong as Verizon uses band 13 as their main LTE band and ATT uses band 17
http://www.phonearena.com/news/Chea...on-T-Mobile-and-Sprint-use-in-the-USA_id77933
Morpherios said:
Hell of a story, I apologize in advance for the length, but maybe it'll be intriguing to some of you. Pure Nexus rom as of i think april 23rd?
I have a Nexus 6 that I bought 2 years ago in April on Verizon (purchased from verizon). My contract ran out April 27th, went to AT&T with my girlfriend because I was going to get on her plan to save money on our phone bills. Ported over the number to my N6 fine. But I noticed I only got an H+ symbol, no LTE. I asked the guy if that was normal, he said yes. I got data and could make calls so I figured it was fine. Did some speed tests, 2 mb/down at best. My GF was getting 15-20 in the same spot on her Galaxy S7.
Long part of this story short, the tech they put me on the phone with said it was due to it being a Verizon variant and was not capable of full LTE speeds on AT&T. I went to the Verizon store and asked if they could put me back under Verizon after explaining the problem. He said sure, and then worked up pricing to have my GF switch to Verizon with me instead, and to get a Pixel XL.
So far so good, they had to do a temporary number for me because there's issues porting a number twice in a 24 hour span, but they cleared it up, got my real number ported, happy camper, good speeds. Except this one issue.
Now when I'm on the phone (actual phone call), my data drops. The LTE signal actually disappears, and nothing displays except signal bars. As soon as the phone call is over, it comes back. I never had the problem before this whole back and forth mess. I can't seem to figure out any options to make it not do this. I was thinking about reflashing my rom in case that would help, maybe something got messed up in the switch back and forth to GSM and then back to CDMA?
Click to expand...
Click to collapse
In others countries we don't get the same bands management, then I can't say anything about LTE.
But I'm on PureNexus 7.1.1 and I get the same "issue" about network droppin when calling. When the call starts, my phone turns into don't disturb-mode and recover the network only when the phone call ends.. It doesn't really cut my network connection, but it looks like. It may be rom settings.
However I don't care as long as everything works good, it's just an icon. (how a phone call can be done while network is shutted off ^^)
When I was on the stock ROM, this autumn, 7.1 version of Android did the same thing, loosing data connection while being still connected to the network (but at anytime not just phonecalls). Finding it back some minutes later. That was fixed with 7.1.1. Stock.
Hope that might help you (looks not ) if it's the same problem. May be give an eye to the Rom settings..
Have you tried if your device do the same thing with an another Rom ? (stock for example)
Larzzzz82 said:
The volte provisioned flag turned on in the testing menu? I have a setting for enhanced 4g lte mode in my settings, wireless networks/more/cellular networks settings. Did they remove the advanced calling from your account? Just throwing some things out there.
Click to expand...
Click to collapse
I knew something looked like it was missing. I don't have any enhanced 4g LTE settings in that section. Normally there's a tick box to turn it on there. It's missing. Is that due to them not having it turned on in my account?
Also for everyone else, this problem only started when I tried the whole at&t switch. I was on this rom when I switched and it worked fine before then. I didn't factory reset since then though, wondering if I need to try that.
zelendel said:
The tech may not be wrong as Verizon uses band 13 as their main LTE band and ATT uses band 17
http://www.phonearena.com/news/Chea...on-T-Mobile-and-Sprint-use-in-the-USA_id77933
Click to expand...
Click to collapse
The tech is definitely wrong; since it's a Nexus 6 (presumably XT1103) it has all the possible LTE bands used in the US. There should not have been any issue when switching. I had something similar happen to me, when I just switched to verizon and did the "reset network settings" button, it screwed up my phone so I couldn't use LTE period, I had to reflash the modem in order to fix it. I know you already said you reflashed the modem, but I'm not sure what to suggest. There is absolutely nothing physically wrong or incapable about your phone, just some config got screwed up somewhere along the way. I'd just try to flash as many things as you're comfortable with without losing your userdata. Like modem, bootloader, etc. until your data comes back. If nothing else, press the network settings reset button and flash the latest modem. Make sure your twrp is up to date as well.
BlockOfDynamite said:
The tech is definitely wrong; since it's a Nexus 6 (presumably XT1103) it has all the possible LTE bands used in the US. There should not have been any issue when switching. I had something similar happen to me, when I just switched to verizon and did the "reset network settings" button, it screwed up my phone so I couldn't use LTE period, I had to reflash the modem in order to fix it. I know you already said you reflashed the modem, but I'm not sure what to suggest. There is absolutely nothing physically wrong or incapable about your phone, just some config got screwed up somewhere along the way. I'd just try to flash as many things as you're comfortable with without losing your userdata. Like modem, bootloader, etc. until your data comes back. If nothing else, press the network settings reset button and flash the latest modem. Make sure your twrp is up to date as well.
Click to expand...
Click to collapse
I think i'm going to reflash my rom today. I did the modem, twrp is up to date, bootloader is fine. I did the reset network settings (I was sure that was going to fix it, no dice). So I'm going to reflash the rom today and see if that fixes it. After that I have no idea what is left to try other than reverting to stock, which I'd like to avoid.
Yes, it is a feature that needs to be added to your account. Go online and check their website or go into the hidden menu and activate it. If it sticks, it's on your account.
I tried the wifi and video calling flags and they didn't stick. Go figure... C'MON big red...
Larzzzz82 said:
Yes, it is a feature that needs to be added to your account. Go online and check their website or go into the hidden menu and activate it. If it sticks, it's on your account.
I tried the wifi and video calling flags and they didn't stick. Go figure... C'MON big red...
Click to expand...
Click to collapse
How do you enter the hidden menu on the n6? I thought I found it but it wasn't working.
.#.#4636#.#. select the phone info tab. In there, there will be either a drop down menu or buttons to tick and they'll change color
Larzzzz82 said:
.#.#4636#.#. select the phone info tab. In there, there will be either a drop down menu or buttons to tick and they'll change color
Click to expand...
Click to collapse
I got in, VoLTE was not ticked. I ticked it. I got the setting for it then in settings. But making a phone call gave me an error. I rebooted, and it's not ticked now. So does that mean I need to call Verizon to have them flag my account?
You need to add it in your account then. Easy enough to do online. You want to, "manage features."
Larzzzz82 said:
You need to add it in your account then. Easy enough to do online. You want to, "manage features."
Click to expand...
Click to collapse
That did the trick. All fixed. Thank you! That was driving me nuts. I never considered the idea that the setting would be turned off . But since I did leave and come back...
Thanks again!
Glad you're all set. ?
I recently bought an unlocked Galaxy S10 SM-G973U on Amazon. Got new SIM card from a Verizon MVNO and activated phone. The phone downloaded Android 12, One UI version 4.0. Firmware Build number SP1A210812.016.G973USQS6HVA1. Service provide Software version SAOMC_SM-G973U_OYN_SPR_12_0007 SPR/XAA/VZW. The problem is there is no menu option to activate/switch on VoLTE which means when I'm on a call there is no internet. I've talked to the MVNO tech support multiple times and was told they couldn't see any problems on their side, or that the SM-G973U does not support VoLTE which is not true. I found on one of AT&T's sites that the SM-G973U needs a software patch to enable VoLTE. I also found a couple of USSD codes but they either didn't work or didn't get me to the right setup screen to turn on VoLTE. I even stopped by a Samsung store and they weren't any help either. They said they could re-flash a stock firmware but it would revert to being locked to a carrier which is apparently also not true based on what I've read on this forum. Anyone know how I can turn on VoLTE or know of an apk file or software patch to enable VoLTE?? Does one of the firmware versions posted online have the patch to turn on VoLTE??
I think the issue is that your phone is showing SPR/XAA/VZW. You say you're on a verizon MVNO (who, by the way?)... but your phone isn't seeing that. It's actually saying it's active for SPRint. The second one, XAA, means it's not able to detect the SIM type... and the third was that it was originally VZW, which you can't change and isn't really relevant. (That's just what the phone was "born" as).
Bottom line, your phone isn't seeing VZW or an MVNO as the active CSC nor the SIM card. In the past, the easy thing was to change the CSC to what you need, but I haven't found a way to do that actively. What's supposed to happen is that the CSC should update based on the SIM card and cell signal you're getting... but this doesn't always happen. I bought two phones - one switched with no issues, the other I could not get it to change no matter what I tried.
That said, the easiest thing is to clean flash the phone with ODIN to a VZW or your MVNO's ROM, so that (hopefully) the CSC updates automatically. You could also consider flashing a U1 (unlocked) ROM, as yours is not technically an unlocked ROM (U means it's a carrier ROM... which may be why it's not switching over?)
Again, I tried all of these on the second phone I bought, and nothing would switch it (my carrier is Total Wireless, which is a VZ MVNO, and actually shows up as Tracfone (TFN). I had to return that second phone and get another with TFN already activated, and that worked fine... so be sure you do this before you drop out of your return period.
Bottom line, you should be able to get this all working... my VOLTE/VOWIFI works fine... just a matter of getting you there.
Thanks. My carrier is Straight Talk which is now VZ. The SIM card they sent me has the wording "Verizon Compatible" written on it. I finally found a document that explains how to interpret the CSC codes and your explanation clarifies my understanding of it. Sound like I'll have to re-flash it. Since it was originally a VZW phone I'm thinking I should flash it back to VZW to see if that works before trying U1.
Dumb question as this is my first time flashing a phone. (I've flashed quite a few other things but never had to worry about CSC codes and bootloader versions, etc.) I don't see VZW firmware on samfirms or sammobile. I see Sprint, T-Mobile, and one listed as USA without carrier info but I don't see one for VZW. Can someone point me to the correct location to download SM-g973U and U1 firmware for VZW? Greatly appreciated and thanks for putting up with my lack of knowledge!
Edited: Found the files on sammobile. Will try the U1 (VZW) first. I'll keep my fingers crossed.
schwinn8 said:
I think the issue is that your phone is showing SPR/XAA/VZW. You say you're on a verizon MVNO (who, by the way?)... but your phone isn't seeing that. It's actually saying it's active for SPRint. The second one, XAA, means it's not able to detect the SIM type... and the third was that it was originally VZW, which you can't change and isn't really relevant. (That's just what the phone was "born" as).
Bottom line, your phone isn't seeing VZW or an MVNO as the active CSC nor the SIM card. In the past, the easy thing was to change the CSC to what you need, but I haven't found a way to do that actively. What's supposed to happen is that the CSC should update based on the SIM card and cell signal you're getting... but this doesn't always happen. I bought two phones - one switched with no issues, the other I could not get it to change no matter what I tried.
That said, the easiest thing is to clean flash the phone with ODIN to a VZW or your MVNO's ROM, so that (hopefully) the CSC updates automatically. You could also consider flashing a U1 (unlocked) ROM, as yours is not technically an unlocked ROM (U means it's a carrier ROM... which may be why it's not switching over?)
Again, I tried all of these on the second phone I bought, and nothing would switch it (my carrier is Total Wireless, which is a VZ MVNO, and actually shows up as Tracfone (TFN). I had to return that second phone and get another with TFN already activated, and that worked fine... so be sure you do this before you drop out of your return period.
Bottom line, you should be able to get this all working... my VOLTE/VOWIFI works fine... just a matter of getting you there.
Click to expand...
Click to collapse
Success! Was able to flash U1. VoLTE is now working. The CSC now shows TFN/TFN/VZW. Much appreciated!!!
Awesome, glad to hear that fixed it easily!
And TFN... I'm a fan there, too!
Hi! I'm having a similar issue with the same model and happy to see someone was able to enable VoLTE. However, most of what you said above is a foreign language to me. Would one of you be willing to give me a crash course in what you did?
Here's my specific situation. Last week (~1/4/23) Tracfone shutdown 3G. My Samsung Galaxy S10 (SM-G973U) says my network is set to LTE/3G/2G. I've read LTE is 4G, but still can't make or receive calls/texts, but data and 911 calls still work. Their tech support is no help.
From reading online it sounds like I may need VoLTE, not just LTE. Hence finding this thread. If one of you would be willing to spare some time to walk me through what you did I'd really appreciate it. In the mean time I'll try to figure out what "flashing" mean in a context that doesn't involve showing body parts
Thank you in advance!!
I'm on Tracfone (they were bought out by Verizon, BTW) - I was on Total Wireless before, which is now Total by Verizon. You might try contacting support again, as they are now VZ, and may have more help to offer.
My S10+ is running 975U1 now, and it works for VOLTE/VOWIFI properly. You may consider getting a U1 ROM installed, and maybe even the VZW (or TFN) version if available - that may get you working.
Did VOLTE ever work for you before on this or any other carrier? What is your CSC right now?
schwinn8 said:
I'm on Tracfone (they were bought out by Verizon, BTW) - I was on Total Wireless before, which is now Total by Verizon. You might try contacting support again, as they are now VZ, and may have more help to offer.
My S10+ is running 975U1 now, and it works for VOLTE/VOWIFI properly. You may consider getting a U1 ROM installed, and maybe even the VZW (or TFN) version if available - that may get you working.
Did VOLTE ever work for you before on this or any other carrier? What is your CSC right now?
Click to expand...
Click to collapse
Thanks for replying! I'm not entirely sure if VoLTE has worked previously. I bought this phone 6/2021 and have only haver had tracfone service for it. I did find in my setting that VoLTE calling is set to on so it seems like it should work. Of note, the 4Glte in my status bar has always been grayed out (I went back and looked at some old screenshots).
My current CSC is VZW/XAA/ATT.
I spoke with tracfone customer service yesterday and they had me reset my network setting and now I don't even have data and the 4Glte in my status bar that was previously gray has now completely disappeared.
Their customer service refuses to talk to me now (literally no one answers when it transfers to an agent) or they hang up on me, and no I haven't been rude, but I have told them I'm recording the call.
I bought a mint mobile package last night because I'm beyond frustrated with Tracfone. I'm worried I'll have the same problems with Mint. I'm not sure if my settings are screwed up or if it's just Tracfone. In any case things are worse now after talking to customer service yesterday.
I also notice there was no APN setting on my phone so I updated it today and restarted but no difference.
Thanks for any input!! Much appreciated. Sorry for the novel.
Ok, so based on your CSC, the phone is not seeing the SIM's carrier - it's showing XAA which means it's using the default settings, which is probably why your not getting VOLTE. The active CSC of "VZW" may be ok... depends on which carrier you're on with Tracfone. I think they're VZW only, but I'm not completely sure.
You may want to just get a new SIM card and get that activated. HOWEVER, the problem you'll likely face is that the phone was born ATT (last CSC). This means the IMEI won't match a "compatible" phone to Verizon, and they will flat out refuse to activate it (even though WE al know it will work fine). If you still want to do that, you will have to activate the new SIM on a VZ "compatible" phone, then you can swap it to the S10. Note that VZ complains about this when you talk to them... so don't tell them you're doing this... but I've done it many times and it works fine.
If your actual behind-the-scenes carrier is ATT, then you can do the activation with your phone without issue.
If none of this works for you, you can switch carriers to an ATT MVNO and you should be good to go.
schwinn8 said:
Ok, so based on your CSC, the phone is not seeing the SIM's carrier - it's showing XAA which means it's using the default settings, which is probably why your not getting VOLTE. The active CSC of "VZW" may be ok... depends on which carrier you're on with Tracfone. I think they're VZW only, but I'm not completely sure.
You may want to just get a new SIM card and get that activated. HOWEVER, the problem you'll likely face is that the phone was born ATT (last CSC). This means the IMEI won't match a "compatible" phone to Verizon, and they will flat out refuse to activate it (even though WE al know it will work fine). If you still want to do that, you will have to activate the new SIM on a VZ "compatible" phone, then you can swap it to the S10. Note that VZ complains about this when you talk to them... so don't tell them you're doing this... but I've done it many times and it works fine.
If your actual behind-the-scenes carrier is ATT, then you can do the activation with your phone without issue.
If none of this works for you, you can switch carriers to an ATT MVNO and you should be good to go.
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Click to collapse
OK some of that was still over my head. I'll see what happens with the Mint Sim... one f/u question now though. You said the ATT means my phone was "born" ATT. I bought my phone off backmarket and it was sold as "unlocked". Was that not true? How can I be sure in the future if I buy a used phone that's not from my carrier that it will actually be compatible?
Unlocked just means it's not locked to a carrier. That is true in your case, otherwise you wouldn't have been able to install ANY non-ATT SIM. So, you did the right thing to get an unlocked phone, and that is what you got.
The issue with compatibility is just the asshole carriers spreading lies. They do this to try to get people to buy THEIR phones, for no reason other than to make money and confuse consumers. The "born" CSC has no bearing on anything, really... neither does the carrier-specified IMEI. In your case, the XAA is good, which means it's a multi-carrier ROM, which works with all USA carriers.
Mint is a good idea - being an ATT carrier (IIRC), that should work and they should help you get it up and running even if they have to activate it. Good luck!
Awesome! Fingers crossed!! Thank you for your time and all the info❣
I'll try to remember to give an update in a few weeks for future readers
Goldie8709 said:
Awesome! Fingers crossed!! Thank you for your time and all the info❣
I'll try to remember to give an update in a few weeks for future readers
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Click to collapse
UPDATE: Switching to Mint worked like a charm! Once my number ported and I put the new SIM card in, service was instantaneous! I've had Mint for 3 weeks now and the service is so much better than with Tracfone! My calls go through nearly as soon as I hit call, the internet is faster.
I didn't need to do a thing either. No making APN settings, etc. I'm betting it has to do with what you said about my phone being born ATT. So funny because the software(?) is Verizon - shows the Verizon when I restart/power up. I still love my bastard phone
So thankful I didn't buy a different phone!!! Again thanks for all your help @schwinn8
Thanks for reporting back and letting us all know, and I'm glad it worked out well!
Yeah, the carriers pull this nonsense all the time... it's BS. The phones are all the same, only the ROM changes. If we can change ROMs (which we can) then there should be no reason to force users to specific IMEIs. But we know why they do this - follow the money. I encourage people to write to the FTC and FCC about this (I have).